Position Summary

MyAdvice's Customer Success organization supports nearly 2,000 clients across the medical and legal verticals by ensuring they achieve success through our digital marketing software and services. As our Customer Success Manager, internally referred to as CSMs, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts and encouraging effective product adoption to ultimately achieve their marketing goals.

Following the post-sales relationship and onboarding process, incumbents are assigned a book of clients subscribed to a variety of MyAdvice's digital marketing solutions where Customer Success Managers are then responsible for nurturing the long-term relationship. You'll engage in client goal setting, provide strategic reporting, identify upsell opportunities, create detailed meeting agendas, hold client consultation calls, provide product demonstrations and act as their MyAdvice liaison with internal deliverable teams. We strive to ensure clients not only see the value in what we provide, but consistently receive exceptional customer service which will result in increased satisfaction, retention and expansion. Ultimately, CSMs contribute to the growth of MyAdvice through the success of their clients. 

Our ideal candidate will have proven success in a similar client-facing role within a SaaS organization to include a background in digital marketing for SMBs, consultative sales experience and practiced retention and engagement strategies. They will be exceptional communicators and demonstrate strong collaboration skills to operate cross departmentally. The best fit for the role will confidently handle client escalation with finesse and empathy employing excellent business acumen, strategic thinking and problem solving for swift resolution. This individual will exhibit and demand excellence for their clients. This is a fast-paced role within an organization that has aggressive growth goals; you need to be excited by and thrive within a high-pressure environment under constant change and evolution!

*This position can be remote, hybrid or in-office depending on candidate preference and location. MyAdvice has offices in Melville, New York and Lehi, Utah. 

Essential Duties

• Develop an expert knowledge of the MyAdvice digital marketing product and service suite
• Own the overall relationship with assigned clients to ensure their retention, growth and satisfaction
• Educate clients on their products and services to encourage software adoption 
• Identify, pursue and close upsell opportunities striving to achieve monthly sales metrics
• Work to deeply understand your client’ objectives so you may help them achieve those goals
• Hold monthly, semi-monthly or quarterly calls with clients to review campaign performance
• Act as the client's trusted digital marketing advisor to guide their digital marketing efforts
• Utilize upsell skills to consult clients on new product and service opportunities 
• Collaborate effectively within a small team and across departments 
• Improve client satisfaction and strive to increase advocacy by turning clients into raving fans
• Drive meaningful contributions toward the key metrics for your team including logo retention, revenue retention, upsell MRR, NPS, and CSAT 
• Support change as we continue to evolve and grow a world-class customer success organization
• Identify opportunities for continuous improvement with a mindset toward achieving operational excellence

Required Skills

• Demonstrate strong business acumen with data driven decision making and analytical skills 
• Possess excellent verbal and written communication skills
• Mastery of phone and video call etiquette paired with strong presentation capabilities 
• Ability to set clear expectations with clients
• Provide consistent follow with stellar time management, prioritization and organization skills 
• Effectively explain technical concepts that might be complicated for clients to understand 
• Confidence in resolving client escalations with urgency and empathy
• Thrive within a fast-paced, constantly changing, high-growth environment 

Qualifications

• 3+ years client facing experience in customer success, account management or consulting
• 3+ years managing digital marketing strategy including SEO, PPC, social media, reputation management, website consulting, local business listings, etc. 
• 1+ years of consultative sales experience 
• Web savvy with a general knowledge of HTML, Wordpress, GSuite Products, Google Adwords, Google My Business, and Google Analytics
• Degree in Marketing, Advertising, or related education preferred
• Project Management experience preferred

Compensation

• $50k-65k Base Salary; Full-time position
• Uncapped Commission Program ($15k-$35k Annual Average)
• Bonus Opportunities for Retention, Positive Google Reviews and Client Referrals

Benefits Package

• Employer Paid Plans: Medical (80%), Vision, Life, Long-term Disability and AD+D Insurances
• Voluntary Plans: Dental, Short Term Disability, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 13 Paid Holidays and Early Out Fridays!
• 401(k) Plan with Company Match (50% of the first 6% invested)
• Tuition Reimbursement Program and Executive Mentorship Opportunities
• Employee Assistance Program (mental health services, financial/legal consultations and more!)
• Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
• Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
• 12 Week Maternity Leave Policy

Travel Requirement

• May require occasional local or national travel (less than 5% of the time, if at all)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking)
• Will work in office environment using typical office equipment (computers, keyboards, printer, etc.)
• Ability to lift up to 30 lbs

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

Paid Media (PPC) Specialist Position Summary

MyAdvice’s PPC Specialist is responsible for curating cutting-edge PPC and paid media campaigns from conception to completion including writing ad copy, designing graphics, launching campaigns on Google, Bing, Facebook and Instagram, monitoring and communicating campaign performance to management and clients, adjusting budgets and acting as an expert resource for our paid media clients. The Paid Media Specialist is responsible for identifying areas for optimization and delegating those tasks to an internal team. They will provide reporting and campaign recommendations to increase ROI and meet client goals.

Our ideal PPC Specialist will be passionate in their work, highly creative and imaginative while also demonstrating superb analytical and critical thinking skills. They must thrive upon exceptional communication to work with clients and internal team members. They will possess a positive and solution-oriented attitude demonstrating relentless effort in the execution and management of campaigns. Ultimately, this individual is responsible for owning strategic excellence to deliver upon the client’s goals and professional success.

*This position can be remote, hybrid or in-office depending on candidate preference and location.MyAdvice has offices in Melville, New York, Lehi, Utah and Lakewood, Colorado. 

Essential Duties

• Create, launch and manage ROI-focused Google, Bing, Facebook and Instagram ads for MyAdvice’s new and existing clients
• Write compelling ad copy with a focus on driving conversions
• Continually optimize PPC and paid media campaign components including keyword strategy, ad copy, bid prices, cost per conversion, cost per click, audience optimization, etc.
• Work cross-departmentally to train and delegate optimization tasks to a team of SEO Specialists
• Conduct thorough keyword analysis, website research, ad grouping and audience targeting
• Define, measure and evaluate relevant PPC and paid media KPIs
• Actively measure and execute A/B split testing to ensure optimal campaign performance
• Set up and oversee conversion tracking and retargeting pixels
• Compile monthly PPC and paid media campaign analysis reports for clients and management
• Provide clients ongoing actionable insights into campaign performance
• Make budget and campaign recommendations focused on increasing client spend and improving ROI
• Manage client billing, monitor ad spend and update campaign budgets
• Responsible for vendor management (Call Cap, Wordstream, Facebook, Google, etc.)
• Research the latest paid media and PPC trends to employ cutting-edge strategy
• Ensure service and product delivery meets industry and company best practices

Preferred Skills

• Proficiency with Google Workspace: Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, etc.
• Working Knowledge of Google AdWords, Analytics, Ad Manager, Data Studio, Trends and Tag Manager
• Must possess excellent interpersonal and communication skills, including written and verbal
• Confidently present information in a clear, concise and easy-to-understand manner
• Ability to distill data and metrics into actionable insights that support clear recommendations
• Excellent organizational and time management skills to work comfortably in a deadline-driven environment
• Possess a positive, solution-oriented attitude with a keen eye for process and product improvements
• Familiarity with digital photo editing
• Highly creative and imaginative

Required Qualifications

• 2+ years professional experience in PPC and paid media campaign management
• Bachelor's degree in digital marketing or related field preferred
• Current Google Analytics and AdWords Certifications required
• Microsoft Ads and Bing Certifications preferred
• Demonstrated paid media campaign success

Benefits + Compensation

• $50k-$60k Starting Salary; Full-time Position 
• Schedule: Monday-Friday, typical office hours
• Employer Paid Plans: Medical (80%), Vision, Life, Long-term Disability and AD+D Insurances
• Voluntary Plans: Dental, Short Term Disability, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 13 Paid Holidays, Flex Schedule Policy and Early Out Fridays!
• 401(k) Plan with Company Match (50% of the first 6% invested)
• Tuition Reimbursement Program and Executive Mentorship Opportunities
• Employee Assistance Program (mental health services, financial/legal consultations and more!)
• Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
• Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
• 12 Week Maternity Leave Policy

Travel Requirement

• May require occasional local or national travel (less than 5% of the time, if any)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking)
• Will work in office environment using typical office equipment (computers, keyboards, printer, etc.)
• Ability to lift up to 30 lbs

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

Senior Software Engineer

As MyAdvice's Senior Software Engineer, you will work with our team of developers to create and enhance features in our cutting-edge marketing platform. You will be hands-on in developing all layers of our platform, from third party API integrations to client facing UI/UX. The ideal candidate will have a working knowledge of PHP/Laravel/Lumen and any number of Frontend JS libraries. Being a Senior Software Engineer, you may be required to direct the work of junior developers, including code review. Work is typically independent, yet collaborative in nature.

*This position can be remote, hybrid or in-office depending on candidate preference and location.MyAdvice has offices in Melville, New York, Lehi, Utah and Lakewood, Colorado. 

*Candidates must complete a code assessment to demonstrate required skills.Only applicants who complete the assessment will be considered for the role.

Essential Duties

• Guide development team towards successful feature delivery within MyAdvice's proprietary marketing platform
• Provide technical leadership to teammates through coaching, mentorship and code review
• Maintain high quality standards by establishing and enforcing company-wide best practices
• Actively participate in all agile/scrum related activities

Required Qualifications

• 5+ years of experience coding with PHP
• 3+ years experience with the Laravel and Lumen framework(s), MySQL and Vue.js, or similar
• Experience integrating with third party APIs
• Ability to QA your own work as well as others
• Self-starter with the ability to research and resolve issues
• Comfort working in a deadline-driven environment
• Bachelor's degree or equivalent work experience 
• Fluency in written and spoken English 

Preferred Skills

• Working knowledge of Linux scripting
• Competent with basic screen design
• Familiar with testing frameworks
• Experience with CI/CD and working with AWS services

Benefits + Compensation

• $90k-$115k Starting Salary; Full-time Position 
• Schedule: Monday-Friday with choice of preferred office hours
• Employer Paid Plans: Medical (80%), Vision, Life, Long-term Disability and AD+D Insurances
• Voluntary Plans: Dental, Short Term Disability, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 13 Paid Holidays, Flex Schedule Policy and Early Out Fridays!
• 401(k) Plan with Company Match (50% of the first 6% invested)
• Tuition Reimbursement Program and Executive Mentorship Opportunities
• Employee Assistance Program (mental health services, financial/legal consultations and more!)
• Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
• Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
• 12 Week Maternity Leave Policy

Travel Requirement

• May require occasional local or national travel (less than 5% of the time, if any)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking)
• Will work in office environment using typical office equipment (computers, keyboards, printer, etc.)
• Ability to lift up to 30 lbs

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

Summary

The Google Analytics and Tag Manager Specialist oversees the implementation and management of Google Tag Manager and Google Analytics accounts for MyAdvice SEO and SEM clients. This position plays a critical role in the accurate reporting, tagging and tracking systems across both paid and organic search campaigns. This role will be responsible for implementing digital analytics tools and tagging via marketing technologies including Google Analytics, Google Tag Manager and call tracking software. 

Essential Duties 

• Implement and maintain UA and G4 conversion tracking for websites and paid ad campaigns  managed by MyAdvice
• Own, maintain, and continually improve digital marketing reporting systems via Google Tag Manager, Google Analytics, call tracking software and other technologies
• Manage the implementation and maintenance of data collection and goal completion via Google Analytics
• Own, build, launch, and maintain JavaScript tags via Google Tag Manager
• Maintain Google Analytics and Google Tag Manager documentation
• Implement tracking parameters and systems for cross-domain tracking and campaign-specific needs
• Debug tags and analytics issues
• Analyze and implement Google Analytic best practices to new and current client websites 
• Oversee the set-up process for clients, ensuring conversion data is captured accurately right away

Minimum Requirements

• Mastery of Google Analytics and familiarity with GA4
• 2+ years experience in Google Tag Manager
• Advanced knowledge of call tracking implementation
• Proficiency with JavaScript, HTML, CSS, and jQuery
• High degree of proficiency with Excel and Google Sheets
• Familiarity with pixel tracking

Skills Required

• Detail-oriented, analytical, and data-driven
• Aptitude for troubleshooting
• Ability to operate with a sense of urgency
• Communicate across departments and provide articulate and clear asks
• Ability to work independently and take direction from team members and project leaders
• Excellent communication skills, both written and verbal
• Familiarity with CallCap and/or CallRail is a plus

Benefits + Compensation

• $50k-$60k Salary Depending on Experience; Full-time Position
• Employer Paid Plans: Medical (80%), Vision, Life, Long-term Disability and AD+D Insurances
• Voluntary Plans: Dental, Short Term Disability, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 13 Paid Holidays and Early Out Fridays!
• 401(k) Plan with Company Match (50% of the first 6% invested)
• Tuition Reimbursement Program and Executive Mentorship Opportunities
• Employee Assistance Program (mental health services, financial/legal consultations and more!)
• Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
• Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
• 12 Week Maternity Leave Policy

Travel Requirement 

• May require occasional local or national travel (less than 5% of the time, if at all)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking)
• Will work in office environment using typical office equipment (computers, keyboards, printer, etc.)
• Ability to lift up to 30 lbs

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

Summary

The Conversion Tracking Specialist oversees the implementation and management of Google Tag Manager and Google Analytics accounts for MyAdvice SEO and SEM clients. This position plays a critical role in the accurate reporting, tagging and tracking systems across both paid and organic search campaigns. This role will be responsible for implementing digital analytics tools and tagging via marketing technologies including Google Analytics, Google Tag Manager and call tracking software. 

Essential Duties 

• Implement and maintain UA and G4 conversion tracking for websites and paid ad campaigns  managed by MyAdvice
• Own, maintain, and continually improve digital marketing reporting systems via Google Tag Manager, Google Analytics, call tracking software and other technologies
• Manage the implementation and maintenance of data collection and goal completion via Google Analytics
• Own, build, launch, and maintain JavaScript tags via Google Tag Manager
• Maintain Google Analytics and Google Tag Manager documentation
• Implement tracking parameters and systems for cross-domain tracking and campaign-specific needs
• Debug tags and analytics issues
• Analyze and implement Google Analytic best practices to new and current client websites 
• Oversee the set-up process for clients, ensuring conversion data is captured accurately right away

Minimum Requirements

• Mastery of Google Analytics and familiarity with GA4
• 2+ years experience in Google Tag Manager
• Advanced knowledge of call tracking implementation
• Proficiency with JavaScript, HTML, CSS, and jQuery
• High degree of proficiency with Excel and Google Sheets
• Familiarity with pixel tracking

Skills Required

• Detail-oriented, analytical, and data-driven
• Aptitude for troubleshooting
• Ability to operate with a sense of urgency
• Communicate across departments and provide articulate and clear asks
• Ability to work independently and take direction from team members and project leaders
• Excellent communication skills, both written and verbal
• Familiarity with CallCap and/or CallRail is a plus

Benefits + Compensation

• $50k-$60k Salary Depending on Experience; Full-time Position
• Employer Paid Plans: Medical (80%), Vision, Life, Long-term Disability and AD+D Insurances
• Voluntary Plans: Dental, Short Term Disability, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 13 Paid Holidays and Early Out Fridays!
• 401(k) Plan with Company Match (50% of the first 6% invested)
• Tuition Reimbursement Program and Executive Mentorship Opportunities
• Employee Assistance Program (mental health services, financial/legal consultations and more!)
• Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
• Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
• 12 Week Maternity Leave Policy

Travel Requirement 

• May require occasional local or national travel (less than 5% of the time, if at all)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking)
• Will work in office environment using typical office equipment (computers, keyboards, printer, etc.)
• Ability to lift up to 30 lbs

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.