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api.video




+30d

Technical Support Engineer (h/f)

api.videoRemote job, Remote
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api.video is hiring a Remote Technical Support Engineer (h/f)

Today, video accounts for over 80% of all internet traffic! ????

We increasingly live in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video.

At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale. Our goal is to become the standard for modern teams bringing video experiences into their products and services.

Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email, we're making video accessible to every client and developer via our api the world over.

Api.video is a company focused on making it easy for product builders to add video to their apps and website. As a technical support engineer, you are at the heart of this mission.

What's the opportunity? ????

Within the Customer Success & Support team, your role will guide our users (developers) during their onboarding and offer them continuous support throughout their api.video journey by replying to their product and technical questions. You will be directly responsible for helping people integrate api.video into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product and development teams.

You will be the primary technical contact for our users and a key contributor to the api.video customer experience. By staying close to our customers, you will play a role in shaping our future user experience. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.


What will you be doing?

  • Provide customers with delightful experiences by helping them resolve technical issues via chat, email, and video.
  • Manage bug escalations and build internal processes to scale a support team.
  • Participate with development and product teams to test new and updated features and fix bugs.
  • Own and participate in projects to improve CX
  • Create and update documentation based on customer interactions and assist customers with the implementation
  • Work alongside Product Managers to help define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs.
  • Master api. videos's product capabilities and serve as a technical subject matter expert for our support organization.
  • Continually research and learn the current and future best practices of using api.video.

What can you expect at api.video?????

  • Global presence with an international working environment
  • 100% Remote possible (offices in Bordeaux and soon to open in Paris)
  • We offer competitive salaries
  • Flexible timetable - we value results over the presence
  • Work in your preferred System and OS (Mac, Linux, Microsoft)
  • Your voice is valued and will count in our decision making
  • Personal Growth. We invest in your career development; do you need books or to attend conferences? We got you covered!

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api.video is hiring a Remote Product Marketing Manager (h/f)

Today, video accounts for over 80% of all internet traffic! ????

We are increasingly living in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video.

At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale and our goal is to become the standard for how modern teams bring video experiences into their products and services.

Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email; we're making video accessible to every client and developer via our api, the world over.


What's the opportunity?

We’re growing fast and are looking for an experienced Product Marketing Manager to join our Growth team. If you’re passionate about the future of technology, the world of product marketing and wants to blend strategic and tactical delivery, this role is for you.
As our Product Marketing Manager, you will help drive revenue through end-to-end product marketing planning and execution. Reporting to the Head of Marketing, you will partner closely with the product, sales, CS, and growth team to refine messaging and GTM execution for our product. You’ll own and execute product launches and releases and help optimize the product feedback loop.


What you will be doing?

    • Own the GTM strategy, mapping out core developer persona and journeys, developing messaging & positioning, use cases, competitive intelligence and launch strategy. 
    • Develop a deep understanding of complex and technical content to support our marketing channels.
    • Become an expert of our product and our market using industry reports, surveys, interviews, product usage data, customer feedback etc.
    • Develop value propositions and narrative messaging for our targeted audience (technical such as developers and less technical such as Product Managers) from the website to case studies, competition guides, blog posts etc. 
    • Own release materials (emails, landing pages, website update, blog posts, videos, PR.) from end to end - marketing process, strategic planning and execution of product launches in a way that maximizes market impact and adoption, and analyzing launch performance to identify opportunities of improvement.
    • Organize training to empower the CS team on how to articulate the value proposition to users and prospects.
    • Track and analyze competitors and users, product and industry data, and trends, creating and updating data-driven sales enablement collateral. 
    • Analyze feedback and insights to improve what we do and win and retain customers, precise tracking and reporting success.
    • Understand and document our ICP and buyer's process, including where they get information and the who, what, when and why behind their decisions. 
    • Work collaboratively with every team in the company (e.g. product, growth, CS, etc.) and be a resource to support their initiatitives as well as your own.
    • Identify high-impact projects that will help the team and company achieve ambitious goals.

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    api.video is hiring a Remote Account Executive

    Today, video accounts for over 80% of all internet traffic! ???? We live increasingly in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video. At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale. We aim to become the standard for modern teams bringing video experiences into their products and services. Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email; we're making video accessible to every client and developer via our API, over the world.


    What’s the opportunity?

    As an Account Executive at api.video, you will be a key player in our company’s growth by growing our SMB customer base with the help and support of our Growth, Customer Success and Engineering teams. Your mission will be to optimize and manage the entire sales processes from qualifying leads, to closing deals. 


    What will you be doing?

    • You will manage the sales cycle by qualifying leads, and closing deals through inbound sales.
    • You will develop sales processes and strategy that will enable the growth of the sales pipeline.
    • You will interact with potential customers and be their main point of contact throughout the beginning of their customer lifecycle.
    • You will share insights from leads to internal stakeholders in order to align our product with our market's needs. 

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