The Knowledge Manager will be responsible for the success of the knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members.

The knowledge manager will develop the topic list and produce the structure of the content. In addition, this manager will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization’s operational business processes, people, and systems.

The knowledge manager will strengthen the seamless exchange of knowledge across site operations and other organizations where applicable. The knowledge manager will be responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs and team members within this framework.

The knowledge manager is expected to:

• Build, manage, and set the direction of the Knowledge Management Framework and knowledge management team members.
• Create, capture, organize, and assess knowledge assets for enterprise use.
• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
• Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
• Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
• Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
• Support the development and implementation of training on KM processes and tooling.
• Create and review KPIs for adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
• Assist with resource planning as applicable to strengthen and expand KM initiatives.
• Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.
• Be the thought leader on KM Framework implementation within site operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organization.
• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.
• Bring relevant industry insights to incorporate into the KM Framework.
• Identify and evangelize success stories from the Knowledge Management Program.
• Design and develop incentive mechanisms to acknowledge and highlight active participants.

Requirements

• BA or equivalent undergraduate degree.
• 4+ years of professional experience with exposure to one or more of the following disciplines: consulting, research and analysis, knowledge management, strategic planning, business development, product development, marketing, and/or project management.
• You’re intellectually curious.
• You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem-solving.
• You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities.
• Attentive to detail and very organized. You’re known for your high-quality work.
• You can self-motivate and work autonomously while appreciating guided coaching and collaborative teaming.
• Superior customer service attitude.
• You keep a positive mindset and high levels of energy and enthusiasm.
• Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones.

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, were Governor of US states, and complete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

The Project Management Analyst will be responsible for planning and overseeing high-impact projects at Athena that span the five project phases of a project life cycle to ensure they are completed in a timely fashion and within budget.

High-level Responsibilities

• Develop: Develop and manage a detailed project schedule and work plan for high-impact projects at Athena. Maximize team effectiveness by coordinating cross-functional teams and delegating tasks and timelines best suited to complete them.
• Support and Guide: Provide input, guidance, and advice to identify and resolve project issues in real-time as well as identify and mitigate project risk ahead of time to carry projects into timely completion.
• Track: Schedule and conduct project checkpoint evaluations and cross-functional team reviews at strategic points in the project lifecycle to assess project status, risk, and quality.

Specific Responsibilities

You will play the lead role in planning, executing, monitoring, controlling, and closing high-impact projects that align with Athena's goals in a fast-paced environment with cross-functional stakeholders.

1. Project Initiation: Develop a project charter, identify stakeholders, and secure approvals.
2. Project Planning:
   • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
   • Develop a project management plan
   • Estimate costs and determine the budget in coordination with the Finance team
   • Plan, define, and develop schedules, activities, estimating resources and activity durations
   • Identify quality requirements and ensure compliance
   • Delegate tasks on the project to stakeholders and vendors best positioned to complete them
   • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
   • Identify potential risks, perform qualitative and quantitative risk analysis, and plan risk mitigation strategies
   • Plan for and identify required procurements
3. Project Execution:
   • Direct and manage all project tasks according to the timelines identified in the project plan
   • Perform quality control on the project throughout development to adhere with the expected standards and goals
   • Delegate project tasks based on the project team members' individual domain expertise, strengths, skill sets, and experience levels
   • Serve as the first point of contact for project team members
   • Work with the Finance team on securing necessary procurements
4. Monitoring and controlling:
   • Track project performance, specifically to analyze the successful completion of short and long-term goals
   • Create and present status reports to stakeholders
   • Manage changes to the project when necessary
   • Validate and control the project scope, costs, quality, procurement, and communications
   • Perform risk management to minimize project risks
   • Develop spreadsheets, diagrams and process maps to document needs

About You

• You are a leader.
  • [ ] You are passionate about driving high-impact projects to completion.
  • [ ] You keep your expectations clear and hold project team members accountable for the project tasks they are responsible for.
• You have solid project management experience.
  • [ ] You have at least 3 years of project management experience and/or Project Management Professional (PMP) certification or training.
  • [ ] You understand what the project manager role entails and how to be successful in it.
  • [ ] You have a strong familiarity with project management software tools, methodologies, and best practices.
  • [ ] You have experience handling complex projects. Experience in handling projects for newly launched operations is a plus, but not required.
• You are an excellent communicator.
  • [ ] You have good written and verbal communication skills and comfortable working with multiple stakeholders
  • [ ] You deliver specific and well-defined feedback that moves the project goals forward (positive or negative).
• You have a continuous improvement mindset.
  • [ ] You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
  • [ ] You maintain high-quality standards so you ensure that project team members consistently provide high-quality outputs.
• You have great organizational skills.
  • [ ] You are highly organized. You collate and analyze data/information rigorously, and you keep all projects aligned with our goals.
  • [ ] You follow up in a timely manner and keep track of the project's progress.
• You are collaborative.
  • [ ] You can successfully work with cross-functional stakeholders toward a common goal.
  • [ ] You help identify the problems or weak areas in the project and develop ways to target those issues in collaboration with stakeholders.
• You love the remote-first culture we're building.
  • [ ] You are positive, fun, and someone we're excited to work with.
  • [ ] You can work independently but are also strong at working across teams.

Charge

At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more impact in work and life.

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.

With a waitlist growing by the day, Athena has already showcased compelling demand. The Recruitment Analyst for Final Interviews will be responsible for properly gauging the Executive Assistant candidate's competencies, motivation, job fitment, culture fit, and WFH readiness.

As a part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

High-level Responsibilities

• Volume Recruitment
• Final Screening Interviews
• Database management

Specific Responsibilities

Volume Hiring:

• Conduct daily final interviews via Zoom
• Provide feedback to candidates
• Endorse shortlisted candidates for validation
• Calibrate with validators regularly

Non-volume Hiring:

• If needed, assist with sourcing for non-volume roles
• If needed, assist with scheduling of interviews for non-volume roles
• If needed, assist with conducting discovery calls for non-volume roles
• If needed, assist with endorsement of shortlisted candidates for Hiring Manager review

About You

You are a solid recruiter.

• Recruitment is not just a small part of your entire career, it is your career. You must have solid experience in volume recruitment for a BPO setting, with at least 3 years as Final Interviewer.

You make sound decisions.

• As Final Interviewer, it will be your responsibility to determine the candidate’s overall fit for the Executive Assistant position and not compromise the quality of your hires in favor of speed and quantity.

You are quick and adaptable.

• You thrive in a fast-paced work environment and can adjust quickly to changes in directions, timelines, or deliverables.

You have previous experience as an Executive Assistant.

• It is highly preferred that you previously worked as Executive Assistant, enabling you to possess firsthand knowledge of what to look for in the candidates you will be interviewing.

Charge

At Athena, we power possibilities through transformative delegation. True leaders reflect on what they want in life and map out the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, and more impact in work and life.

As a part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals. Our clients are leaders, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, were Governor of US states, and competed in Ironman races and the World Series of Poker. As a part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

We are looking for a Bubble.io Engineer who will be part of our in-house Data Team. Our HRIS is built on Bubble.io and acts as the source of truth for employee data which gets fed across most of our internal systems. This role is open to fresh and new graduates who are interested to get into the no-code tech space.

High-level Responsibilities

• Develop quality software, web applications and API integrations using Bubble.io
• Accurately translate and interpret UIUX designs from Figma into Bubble.io, including the configuration of responsive design parameters
• Analyze, maintain and improve existing software & Bubble.io applications
• Design highly scalable, testable, maintainable and well-documented Bubble.io applications
• Collaborate with the data team to make decisions on how to build new functionality.
• Integrate new and existing APIs into the applications (Airtable, payroll software, etc.)
• Create and improve app logic (data sources, workflows, integrations).
• Discover and fix programming bugs
• Extend Bubble.io's front-end capacity with custom HTML, CSS, JavaScript
• Extend Bubble.io's back-end capacity by implementing Plugins, API connections
• Manage software development projects and produce appropriate documentation

About You

• New graduate of Information Technology, Computer Science, or relevant fields of study
• Familiar with no-code and low-code app and website builders (Bubble.io or similar)
• Basic coding skills e.g. HTML, CSS, JavaScript
• Comfortable with data and analytics
• Flexible with work schedules, have no qualms with adjusting to meet global team members from different time zones
• Work-from-home ready with a good setup conducive to remote working
• Willing to be trained, possesses the curiosity and drive to learn more
• With a good command of the English language (oral and written)

Preferred but not necessary

• Experience working with Bubble.io, with a portfolio of work demonstrating your knowledge of Bubble during the process
• Experience designing, implementing, and maintaining Relational Databases
• Experience building web applications (any language) or working in a technical business analyst or product leadership role
• Significant experience integrating systems. Experience designing backend APIs and schemas is a plus.
• Experience with front-end development languages (HTML, CSS, JavaScript)
• Experience with back-end development languages (e.g. NodeJS, Python)

Charge

At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more impact in work and life.

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker. As a part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

With a waitlist growing by the day, Athena has already showcased compelling demand. The Senior Finance Analyst will be responsible for the Financial Planning and Analysis (FP&A) function of the Finance team.

High-Level Responsibilities

• Financial Planning and Analysis
• Business Partnering
• Actual vs forecast Analysis
• Revenue Forecasting
• COS forecasting
• Simple Margin Calculation
• R&O Identifictaion
• Planning
• Flash Reporting/Snapshot
• Consolidated forecast
• Finance Call Deck Preparation
• Board Deck Preparation

Required Qualifications:

• Bachelor’s Degree
• At least 3 years combined experience in the following areas of expertise:
• At least 3 years experience in leading and developing team members
• Work experience from a BPO/Shared Services industry
• Business writing, presentation, and communication skills
• Advanced skills in Excel/Macros

Preferred Qualifications:

Six Sigma Certification – at least Yellow Belt

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

The Project Manager will be responsible for planning and overseeing high-impact projects at Athena that span the five project phases of a project life cycle to ensure they are completed in a timely fashion and within budget.

High-level Responsibilities

• Develop: Develop and manage a detailed project schedule and work plan for high-impact projects at Athena. Maximize team effectiveness by coordinating cross-functional teams and delegating tasks and timelines best suited to complete them.
• Support and Guide: Provide input, guidance, and advice to identify and resolve project issues in real-time as well as identify and mitigate project risk ahead of time to carry projects into timely completion.
• Track: Schedule and conduct project checkpoint evaluations and cross-functional team reviews at strategic points in the project lifecycle to assess project status, risk, and quality.

Specific Responsibilities

You will play the lead role in planning, executing, monitoring, controlling, and closing high-impact projects that align with Athena's goals in a fast-paced environment with cross-functional stakeholders.

1. Project Initiation: Develop a project charter, identify stakeholders, and secure approvals.
2. Project Planning:
   • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
   • Develop a project management plan
   • Estimate costs and determine the budget in coordination with the Finance team
   • Plan, define, and develop schedules, activities, estimating resources and activity durations
   • Identify quality requirements and ensure compliance
   • Delegate tasks on the project to stakeholders and vendors best positioned to complete them
   • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
   • Identify potential risks, perform qualitative and quantitative risk analysis, and plan risk mitigation strategies
   • Plan for and identify required procurements
3. Project Execution:
   • Direct and manage all project tasks according to the timelines identified in the project plan
   • Perform quality control on the project throughout development to adhere with the expected standards and goals
   • Delegate project tasks based on the project team members' individual domain expertise, strengths, skill sets, and experience levels
   • Serve as the first point of contact for project team members
   • Work with the Finance team on securing necessary procurements
4. Monitoring and controlling:
   • Track project performance, specifically to analyze the successful completion of short and long-term goals
   • Create and present status reports to stakeholders
   • Manage changes to the project when necessary
   • Validate and control the project scope, costs, quality, procurement, and communications
   • Perform risk management to minimize project risks
   • Develop spreadsheets, diagrams and process maps to document needs

About You

• You are a leader.
  • You are passionate about driving high-impact projects to completion.
  • You keep your expectations clear and hold project team members accountable for the project tasks they are responsible for.
• You have solid project management experience.
  • You have at least 3 years of project management experience and/or Project Management Professional (PMP) certification or training.
  • You understand what the project manager role entails and how to be successful in it.
  • You have a strong familiarity with project management software tools, methodologies, and best practices.
  • You have experience handling complex projects. Experience in handling projects for newly launched operations is a plus, but not required.
• You are an excellent communicator.
  • You have good written and verbal communication skills and comfortable working with multiple stakeholders
  • You deliver specific and well-defined feedback that moves the project goals forward (positive or negative).
• You have a continuous improvement mindset.
  • You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
  • You maintain high-quality standards so you ensure that project team members consistently provide high-quality outputs.
• You have great organizational skills.
  • You are highly organized. You collate and analyze data/information rigorously, and you keep all projects aligned with our goals.
  • You follow up in a timely manner and keep track of the project's progress.
• You are collaborative.
  • You can successfully work with cross-functional stakeholders toward a common goal.
  • You help identify the problems or weak areas in the project and develop ways to target those issues in collaboration with stakeholders.
• You love the remote-first culture we're building.
  • You are positive, fun, and someone we're excited to work with.
  • You can work independently but also strong at working across teams.

Why become an Athena Operations Manager?

At Athena, we make time matter. And that means helping people achieve their full potential - both in their professional and personal lives.

We equip our people with the right tools and knowledge to help them develop the kind of mindset that they need in order to perform at their best and live a balanced and full life (minus the guilt).

The world can be messy, and we don't want our clients and our people to get caught up in the clutter. Athena is here to make this complex place easier to navigate. That is why being a part of Athena is more than just a job. It’s a way of life.

So, how do we do it?

It’s simple really. We don’t underestimate the power of connection and relationships. We recruit people who have sound experience, soaring ambition, and a willingness to grow and learn. But, most importantly we are growing a business that has a strong vision and mission and we remain focused on bringing onboard people who are first and foremost team players and have a solid strength of character.

We have also tried and tested learning and support programs that help our team at Athena grow and perform at their best. We truly believe that with the right guidance and coaching, anything is possible. At Athena, as an Operations Manager, you have the power to make positive change and help people to be their very best!

Oh! Did we also mention that working at Athena means working from anywhere?! Think of how much time and money you can save, how liberating it can be to work wherever you choose, and how comforting it is to do your job without the need to leave your home and at the same time grow a career. A fully-remote work arrangement is something we promise our people.

Our team of Operations Managers enables our Executive Assistants to consistently provide the best service to our clients through personalized coaching, real-time support, regular feedback, addressing the needs and skill gaps, and mentoring.

Behind every highly qualified and hardworking EA is an Operations Manager who is their cheerleader, coach, and confidante.

If this sounds like this role is for you? Scroll down for more details!

What does the role require?

We are looking for highly effective Operations Managers who love coaching and inspiring their team of EAs to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well. Do you have experience in effectively managing teams and are inspired by the following?

• Building trust;
• Actively listening;
• Effective goal-setting;
• Fostering growth and increasing confidence
• Providing support on the development journey;
• Giving constructive feedback

What does an Operations Manager do?

You’re the leader of a pack. You will pilot a group of Executive Assistants and steer them to excellent performance and progress through effective team management and leadership, relationship building, systematic onboarding, full accountability, and promotion and practice of Athena’s culture and engagement.

This role carries out six major functions on a day-to-day basis: Lead, Support, Guide, Manage, Track, and Advocate:

• Lead: You understand the mission, vision, core values, and value proposition of Athena and make these your North Star when executing your role.
• Support:You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
• Guide:You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
• Manage:From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
• Track:You keep a check on the client-EA partnership health while also monitoring EA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
• Advocate: You strengthen Athena’s values, house rules, and policies while promoting a positive work-life blend.

Who are we looking for?

We are looking for the following experience and skills:

• You are a leader.
• You have a solid EA experience or understanding of the role.
• You are an excellent communicator.
• You have a continuous improvement mindset.
• You have great organizational skills.
• You are collaborative yet independent.
• You love the remote-first culture.

Our Must-Haves and Nice-To-Haves

Feeling excited that this role could be perfect for you!? Read on.

We are looking for candidates who have the following qualifications for this role:

• At least five (5) years of operations and people management experience in the BPO, service industry, and similar operations
• At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
• Excellent coaching skills and a passion for people development
• Excellent English communication and presentation skills
• Excellent (cross-functional) stakeholder management skills
• Good grasp of the industry-standard performance management
• Proficient in creating business reports and performance narratives
• Good role model
• Willing to work night shift and rotating shifts

It would be nice to have the following:

• Experience as an Executive Assistant or managing Executive Assistants
• Experience in project management, training, and quality
• Coaching certification
• Experience working with C-level executives in Western countries
• Experience working with fast-paced tech startups.

The Nitty-Gritty

Woot! You made it to this part! We know that was a lot of information to digest but hopefully this has given you a clear overview of this role. Here are some other important details we also want you to know:

Schedule:The start of the shift is between 8pm and 10pm onwards. However, the schedule could change depending on business needs.

Equipment:Since we are on a full-remote setup, we recommend an internet connection that runs on 15mbps minimum. Best if you also have backup internet and suitable working space at home. For the computer, we recommend a device with Intel Core i5 (sixth generation or newer) or equivalent (Macbook Air or Pro is highly recommended) with a minimum of 16GB RAM.

If this role excites you and you have the capabilities to make others shine, go ahead and click apply! We’re looking forward to growing our team which is led with passion and purpose.

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook / Uber / Airbnb, run professional sports teams, are Governors of US states, and compete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

As part of the platform team you will be providing services for Athena employees as well as the client experience & EA experience teams. The platform team is responsible for ensuring Athena's engineering tools and infrastructure are able to scale inline with company growth (we will need to support ~10,000 employees by 2030).

We are building a global team with a remote-first culture, so being able to work independently and collaborate effectively are a must.

High-level Responsibilities

• Build: Architect, build, maintain, and manage the digital platforms that power Athena.
• Support: Support other engineers in your team as well as employees throughout the business with their digital needs.
• Secure: Ensure the security, privacy, and reliability of our platform.

Specific Responsibilities

We are looking for a passionate Engineer to help us build a robust and scalable platform for the rest of the company. This is an important role within the organization, with lots of growth potential and opportunity to be involved in the strategic direction of the company.

• Architect, build, maintain and manage our core infrastructure and digital services as we scale
• Write high-quality, testable, maintainable code
• Ensure the reliability of our platform inline with an SLA
• Share knowledge and collaborate with other engineers
• Security resilience; including identifying and mitigating security & privacy risks

About You

To be successful, you will need a combination of skills and abilities. You should have experience building software and shipping it to customers. You’ve also probably got a project you love to talk about. The following experience and skills will be important for success in this role:

• Experience working in a similar role and/or a degree in a computer-related field
• Database system design fundamentals
• Experience building digital technologies at scale
• An understanding of Git, automation, and CI/CD
• A good understanding of security and privacy
• Experience with Google Cloud Platform (GCP)
• Good programming fundamentals, ideally in JavaScript / TypeScript
• A continuous improvement mindset
• Great problem solving and collaboration skills
• Ambitious, quick to learn, and takes ownership

Diversity

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Athena we are committed to creating a global, diverse and inclusive team, so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Charge

At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippines-based EAs together with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and more impact on our clients’ work and life.

With a waitlist growing by the day, Athena has already showcased compelling demand. The Paid Media Planner will be responsible for the day-to-day management of multimedia paid campaigns, primarily across digital channels.

As a part of the Athena team, you will have an exponential opportunity, to empower the fiercely ambitious to reach the most audacious goals.

High-level Responsibilities

• Develop and execute strategic paid marketing campaigns across multimedia including but not limited to social; search, display, video, and traditional media (audio, out of home).
• Manage all paid media campaigns from configuration, launch, and ongoing optimization – including strategy, data-based optimization, budget management, and ad trafficking.
• Collaborate with the marketing team on ad creation through copywriting, content/design creation, and generating performance reports.

Specific Projects

• Develop and execute strategic marketing campaigns for clients across multiple media – social platforms, paid search, display, and video.
• Troubleshoot, problem solve, report, and find strategic solutions to marketing needs as well as
• Assist creative team with ad creation through copywriting, content/design creation, and strategic direction
• Identify optimization opportunities, including continuous testing of ad visual and landing pages, including A/B testing
• Ensure campaigns are meeting clearly defined conversion objectives
• Create and deliver meaningful analytics and reporting to monitor and show progress to internal customer
• Maintain knowledge of industry best practices and new technologies
• Identify optimization opportunities, including continuous testing of ad visual and landing pages, including A/B testing to ensure campaigns are meeting clearly defined conversion objectives

Your Metrics

• Clicks and Click-through rate
• Conversions & MQL Funnel Conversion rates
• User Acquisition Cost and Cost per Lead
• Cost Per Mile (CPM), Reach, Impressions, and Landings

About You

• You are a self-starter who demonstrates the ability and willingness to learn new skills.
• You communicate proficiently in English, both verbally and in writing.
• You have a strong analytical background and are solutions-oriented.
• You are detail-oriented and highly organized, with a keen eye for consistency and an advanced understanding of digital media analytics, i.e. how to set up media analytics infrastructure to track KPIs.
• You can work effectively in a collaborative team environment, and independently as required.
• You have a strong desire to learn and add value to the team
• You have experience working within platforms including Google Ads, Google Analytics, Google Tag Manager, TikTok Ads, Meta Business Manager, and LinkedIn Ads for at least 5 years.
• Traditional media experience will be considered beneficial but not essential.
• You have a Bachelor’s degree in Marketing or a related field.

Charge

At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, and more impact in work and life.

With a waitlist growing by the day, Athena has already showcased compelling demand. The Copywriter will be responsible for quality control on EA resumés, providing feedback and coaching EAs, which is cohesive to the overall strategy to drive acquisition, engagement, loyalty, and retention.

As a part of the Athena team, you will have an exponential opportunity, to empower the fiercely ambitious to reach the most audacious goals.

High-level Responsibilities

• Quality Control: Proofread EA resumés and output to make sure they have clear and error-free content that resonates with Athena's brand.
• Research: Understand the company’s needs and research keywords, producing engaging content and proofreading work for accuracy and quality.

Specific Projects

You will help prepare our EAs and build their confidence in working with their clients, and setting them up for success in the long term:

• Proofread and provide feedback for grammar, spelling errors, punctuation, readability, sentence phrasing, and targeted keywords for EA resumés.
• Proofread all EAs' answers to the 3 Client questions.
• Drive brand consistency across all company communication.

Your Metrics

We keep metrics on EA confidence improvement and value-add measurements. These are the metrics you will own and optimize:

• Improve EA self-reported resume details specifically on grammar and phrasing of expertise and strengths
• Improve 3 client questions/behavior questions output for each EA
• Improve average matching days via tailor-made EA Summaries included when presenting to clients

About You

• You are an excellent communicator.
  • Your caring feedback is always actionable.
  • You have good listening skills, and you listen without judgment.
  • You are comfortable meeting new people and being on video.
  • Your interpersonal communication will impress even the company co-founders. ;)
  • You synthesize and deliver specific and supportive verbal and written feedback (positive and negative), helping EAs learn how to ask the right questions and promote client delegation.
• You thrive on improving others.
  • You are passionate about developing people and getting the best out of them.
  • You keep your expectations and timelines clear with your team and the EAs.
  • You can easily empathize with our EAs and understand their challenges/difficulties with certain tasks.
• You have experience with U.S.-based companies.
  • You have worked for or are deeply familiar with U.S.-based companies, the startup world, and established Fortune 100 corporations.
  • You understand the perspective and needs of our clients, who are fast-paced execs ranging from Silicon Valley to Wall Street and beyond.
• You love the remote-first culture we're building.
  • You are positive, fun, and someone we're excited to work with.
  • You are digital-savvy with modern project management and online tools, curious and adaptable with scrappy digital programs (examples of tools you're familiar with: Asana, Notion, Slack, GSuite, Airtable, Salesforce, Affinity, Calendly, WhatsApp, Password managers, etc.)
  • You're a self-starter and independently motivated; you hold yourself accountable for your own goals and are strong at working across teams.
  • You're flexible and excited to work across roles if needed (we're a startup; we wear many hats).
• You have a continuous improvement mindset.
  • You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
  • You maintain high-quality standards. You ensure that our EAs consistently provide A+ service and develop into world-class talent.
• You have great organizational skills.
  • You are highly organized. You collate and analyze data/information rigorously, and your coaching sessions are clear and focused.
  • You follow up in a timely manner and take responsibility for EA's client meeting success.
• You are collaborative.
  • You can successfully work with others toward a common goal.
  • You help identify the problems or weak areas in our processes and guidelines around EA Support & EA Training and develop ways to target those issues in collaboration with other teams.
• Bonus: You have VIP hospitality experience
  • Ideally you have experience with high-end hospitality.
  • If no experience, at least you understand and have a taste for VIP experiences.

Role Overview

You wake up for a great workday at Athena, full of interesting challenges and problems to solve. You’ve lined up a productive day for your executive, helping them prepare for a board presentation, using your skills to assist in annual business strategy development. Your executive doesn’t have to be distracted by the tasks at home because you’ve arranged the gardener, math tutor for the kids, and set up groceries to be delivered for dinner. You’ve scheduled a 2 hour lunch break, so they can spend time with their spouse and you will use that 2 hours to spend time with your own kids or finish that home project. And that’s all before the day is halfway over.

At Athena, we help people achieve their personal and professional goals - both our clients and our team members. We recognize that the world is a complex place and we strive to deliver balance, support and growth through long-lasting partnerships between our clients and our Chiefs of Staff. The description above is a small example of what a stellar day as a Chief of Staff at Athena could look like, and we promise no two days will be the same.

This is more than a job. It is one side of an integrated partnership that allows a Chief of Staff to develop their skills and create unforgettable opportunities through building meaningful relationships. A Chief of Staff supports executives in their roles by owning a suite of responsibilities and often leading a team of executive assistants that help our clients make their time matter.

An incredible, once-in-a-lifetime opportunity to work alongside some of the best business minds and entrepreneurs in the world as their trusted right hand, and often advisor.

If you are hungry for a challenge, have impeccable interpersonal skills and want to learn and develop whilst you build a career, read on.

High-Level Responsibilities

• Collaborate with executive and other team members to determine and prioritize business strategies
• Manage the personal and professional life of your executive including scheduling meetings, planning travel, establishing agendas, and more
• Build and maintain your executive’s personal office including the management of executive assistants, financial managers, advisors, etc.
• Provide department leaders with recommendations and consultation to improve teamwork
• Plan, coordinate, and execute events, board meetings, executive retreats and more
• Suggest key performance indicators and provide measurement recommendations
• Provide tactical support to implement ideas and objectives
• Work with leadership to deliver, monitor, and communicate progress towards personal and professional goals
• Communicate and build relationships on behalf of your executive
• Oversee and manage strategic business initiatives from ideation to implementation
• Identify and help solve core problems or opportunities within your executive’s life and business
• Provide support and oversight for special projects and initiatives
• Plan, coordinate, and lead meetings and workshops
• Identify and provide recommendations on improvements across the organization
• Recruit, hire, and manage a team of administrative and professional staff to support the executive’s home office, always keeping an eye on planning for the future and anticipating needs.

About You

• You think strategically, generate creative solutions, sell through ideas, and create/oversee multiple projects
• You thrive on feedback, always seeking to optimize, improve, and achieve more.
• You are loyal in your personal and professional life, always thinking about what is best for those in your orbit.
• You have succeeded in previous leadership roles over the last 3-5 years, with 10-12 years of work experience
• You are an excellent and professional communicator across written, verbal, and presentations.
• You are a stellar collaborator. You seek partnerships throughout the business and your life.
• You act as a leader in every role you’ve held. You lead effectively and with empathy and are above all, trustworthy.
• You are a master time manager, responsible for improving the efficiency of the business and the time of your executive leader.
• Detailed organization is in your blood and infiltrates everything you do.
• You prioritize ruthlessly and enthusiastically
• You are a problem solver, conflict resolver, and a chief negotiator.

Role Overview

You wake up for a great workday at Athena, full of interesting challenges and problems to solve. You’ve lined up a productive day for your executive, helping them prepare for a board presentation, using your skills to assist in annual business strategy development. Your executive doesn’t have to be distracted by the tasks at home because you’ve arranged the gardener, math tutor for the kids, and set up groceries to be delivered for dinner. You’ve scheduled a 2 hour lunch break, so they can spend time with their spouse and you will use that 2 hours to spend time with your own kids or finish that home project. And that’s all before the day is halfway over.

At Athena, we help people achieve their personal and professional goals - both our clients and our team members. We recognize that the world is a complex place and we strive to deliver balance, support and growth through long-lasting partnerships between our clients and our Chiefs of Staff. The description above is a small example of what a stellar day as a Chief of Staff at Athena could look like, and we promise no two days will be the same.

This is more than a job. It is one side of an integrated partnership that allows a Chief of Staff to develop their skills and create unforgettable opportunities through building meaningful relationships. A Chief of Staff supports executives in their roles by owning a suite of responsibilities and often leading a team of executive assistants that help our clients make their time matter.

An incredible, once-in-a-lifetime opportunity to work alongside some of the best business minds and entrepreneurs in the world as their trusted right hand, and often advisor.

If you are hungry for a challenge, have impeccable interpersonal skills and want to learn and develop whilst you build a career, read on.

High-Level Responsibilities

• Collaborate with executive and other team members to determine and prioritize business strategies
• Manage the personal and professional life of your executive including scheduling meetings, planning travel, establishing agendas, and more
• Build and maintain your executive’s personal office including the management of executive assistants, financial managers, advisors, etc.
• Provide department leaders with recommendations and consultation to improve teamwork
• Plan, coordinate, and execute events, board meetings, executive retreats and more
• Suggest key performance indicators and provide measurement recommendations
• Provide tactical support to implement ideas and objectives
• Work with leadership to deliver, monitor, and communicate progress towards personal and professional goals
• Communicate and build relationships on behalf of your executive
• Oversee and manage strategic business initiatives from ideation to implementation
• Identify and help solve core problems or opportunities within your executive’s life and business
• Provide support and oversight for special projects and initiatives
• Plan, coordinate, and lead meetings and workshops
• Identify and provide recommendations on improvements across the organization
• Recruit, hire, and manage a team of administrative and professional staff to support the executive’s home office, always keeping an eye on planning for the future and anticipating needs.

About You

• You think strategically, generate creative solutions, sell through ideas, and create/oversee multiple projects
• You thrive on feedback, always seeking to optimize, improve, and achieve more.
• You are loyal in your personal and professional life, always thinking about what is best for those in your orbit.
• You have succeeded in previous leadership roles over the last 3-5 years, with 10-12 years of work experience
• You are an excellent and professional communicator across written, verbal, and presentations.
• You are a stellar collaborator. You seek partnerships throughout the business and your life.
• You act as a leader in every role you’ve held. You lead effectively and with empathy and are above all, trustworthy.
• You are a master time manager, responsible for improving the efficiency of the business and the time of your executive leader.
• Detailed organization is in your blood and infiltrates everything you do.
• You prioritize ruthlessly and enthusiastically
• You are a problem solver, conflict resolver, and a chief negotiator.

This position provides integral support to the Corporate Legal Counsel with respect to a variety of contract and labor law, and other relevant laws and regulatory matters in relation to workforce contracts and relationships. As part of the job, the People Relations Manager will be expected to assist with all stages of workforce transactions and with the preparation and review of documents necessary to comply with applicable international and local legislations and regulations in managing contractual relationships with the Company’s workforce. Likewise, the People Relations Manager will manage and direct the Company’s workforce relations program. Program activities include: preparation of workforce related contracts; contract interpretation; and guidance/coordination of related management activities consistent with the mission of the Company. The People Relations Manager shall serve as a key contributor to development and maintenance of comprehensive workforce policies and strategies.

Responsibilities

• Administers and manages workforce contracts (i.e. independent contractor agreements, etc.); provides interpretation of contracts to managers and other Company staff; oversees processes for review and resolution of workforce grievances.
• Advises managers and other staff on sensitive workforce relations matters, including corrective action procedures and service performance issues; advises and assists managers in identifying workforce relations issues and determining appropriate course of action.
• Maintains current knowledge of workforce relations trends, legal decisions, and statutory changes; conducts research necessary to support contract negotiations and workforce relations.
• Uses appropriate negotiation strategies to develop bargaining goals and negotiate contracts consistent with the Company’s desired results, values and goals.
• Manages the workforce relations to provide guidance to management staff by contract interpretation, investigation and advice on a full range of workforce relations matters including grievances/complaints, development of service performance management plans (if applicable), corrective actions issues, workforce assistance referrals, and reduction in force issues.
• Facilitates on-going communication and working relationships with members of the Company’s workforce.
• Provides information, advice and assistance to Corporate Legal Counsel and other managers and staff regarding application of statutes, regulations, contracts, and workforce relations practices relating to their functional areas.
• Participates in setting the direction of workforce support activities for the Company.
• Develops and recommends to the Corporate Legal Counsel or management policies and procedures concerning workforce relations and practices.
• Manages the process to investigate and respond to complaints of members of the workforce or any claims or complaints lodged before government agencies related to workforce relationships.
• May represent the Company in proceedings and People Relations-related government agencies hearings related to workforce complaints.
• Performs other related duties as assigned.

Qualifications and Skills:

• Bachelor’s degree in business, human resources or related field
• Eight years progressively responsible, professional experience in people relations activities, including handling relationships with independent contractors
• Experience must include leading contract administration, grievance/complaint processing, performance management and corrective action activities, as well as facilitating on-going communication and working relationships with all types of workforce (employee, independent contractors, etc.)
• Has knowledge of:
  • Principles and practices of people and labor relations and manpower service laws;
  • Human Resources theories, practices and techniques;
  • Program development and administration principles and practices.
• Has skills in:
  • Effective written and oral communications, listening, presentation, group facilitation; influencing and negotiations;
  • Application of processes for influencing performance management;
  • Effective use of mediation and conflict resolution techniques;
  • Computerized systems for word processing, spreadsheet applications and databases to retrieve and analyze data and/or create reports;
  • Coordinating activities with other internal departments and/or external agencies;
  • Effective project and time management;
  • Investigation of workforce misconduct and negligence or contract and policy violations.
• Has the ability to:
  • Reconcile people relations issues in the context of both existing agreements and desired future states of workforce relations;
  • Work with diverse backgrounds of staff;
  • Manage multiple complex projects concurrently;
  • Actively find a creative solution efficiently and proactively;
  • Exercise discretion and maintain confidentiality are essential;
  • Work with little direction and exercise sound judgment when making time-sensitive decisions.

Brief Description: Responsible for interpreting, and reporting all data related to training performance, as well as designing strategies in relation to the Analysis and Evaluation stages of the ADDIE process.

Responsibilities:

• Analysis:
  • Assist Instructional Designer in conducting Training Needs Analysis (TNA)
  • Interpret performance data that will be used as the basis for designing learning interventions
  • Report results of data analysis
• Evaluation:
  • Lead the Evaluation strategy using Kirkpatrick’s levels of evaluation
  • Recommend success measures for all learning interventions
  • Interpret performance data during and after training
  • Work with departments outside of training in collecting performance results set out in the evaluation strategy
• Reporting:
  • Lead internal read-out of training performance
  • Report effectiveness of all learning interventions to internal team and stakeholders
  • Recommend process and design improvements based on results of the analysis

Experience:

• At least one year of experience in any field related to data analysis
• At least one year of experience in fields related to education, learning, or training
• Experience in presenting to leadership is a must
• Experience managing small teams

Brief Description: Responsible for triaging all learning-related requests funneled to the curriculum team. As part of project management, the LSA will gate-keep incoming requests based on existing courses on the course registry as well as the curriculum team’s current bandwidth.

Responsibilities:

• Discovery and Scoping:
  • Lead Discovery and Scoping Calls with requestors
  • Conduct TNAs in partnership with Learning Data Coach
• Project Management:
  • Coordinate with Learning Experience Managers in forming project teams that will work on approved requests
  • Coordinate with Learning Data Coach on the appropriate evaluation strategy
  • Co-lead Kick Off Calls with Instructional Designers
  • Monitor and Report the progress of all projects to LX Leadership
• Content Alignment
  • Validate new requests with Product Experience and R&D
  • Submit a brief of approved requests to LifeLong Learning for filing in the course registry

Experience:

• At least one year of experience in fields related to education, learning, or training
• At least one year of experience in project management or position with related responsibility
• Experience in the instructional design process is an advantage
• Experience in presenting projects to any internal team and to leadership is a must

Charge

At Athena, we power possibilities through transformative delegation. True leaders reflect on what they want in life and map out the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, and more impact in work and life.

As a part of the Athena team, you will have an exponential opportunity, to empower the fiercely ambitious to reach the most audacious goals.

Athena is looking for an Executive Assistant to the Executive Office who is driven to support the CEO of our organization. The ideal candidate is a true partner - an executive assistant, personal assistant, and virtual assistant in one. We are searching for a proven high performer who is looking to shift careers and work from home with global teams.

High-Level Responsibilities:

• Effective Communication:Prepare, compose, proofread, and execute business communications with precision using excellent communication skills. You must have excellent written and verbal communication skills, interact effectively with both internal and external senior-level management, and be able to adapt your communication approach based on the target audience.
• Strategic Planning and Management:Participate actively in the execution of a variety of initiatives. It is your responsibility to develop well-organized project timetables that keep essential business initiatives on track for completion by the deadline.
• Collaborate and Lead:As delegated, you must assist with different administrative and ad-hoc tasks. You are required to help with, and in certain circumstances, take the lead on all office management-related tasks.

Specific Responsibilities:

• Optimize the EA Leads' time and priorities to achieve high-level targets.
• Own and administer complex calendars and scheduling systems.
• Drive internal and external communications, presentations, and social media.
• Research and evaluate possibilities for the personal and professional development of the EA Lead.
• Build rapport and manage relationships with the network and team of the EA Lead.
• Manage the onboarding of key leadership hires.
• Assist and facilitate leadership meetings, All Hands Meetings, and Strategy Planning Sessions.
• Manage online purchases for personal and corporate purposes, including presents, merchandise, etc.
• Handle reservations, schedule appointments, and make calls to various suppliers, agencies, etc. as directed by the EA Lead.
• Direct multiple specialized projects.
• Manage and overcome exceptional tasks and challenges.

About You

Our ideal candidate must have the following qualities:

• Driven by goals, not tasks
• Fosters a strong desire to learn and grow
• Embodies trust and dependability
• Understands complex problems and offers creative solutions
• Has strong organizational skills to be able to perform and prioritize multiple tasks
• Has excellent English communication skills, verbal and written
• Has deep emotional, social, and relationship intelligence
• Takes pride in improvement and quality of work
• Confident and possesses strong interpersonal skills
• Must be residing in the Philippines
• Must be willing to work PH graveyard hours at home
• Must be able to work full-time for 40 hours per week
• Must have a working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and productivity and project management tools/apps
• Preferably with online/remote/virtual work experience

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

The Learning Experience Coach for Lifelong Learning supports EAs (post client placement) and non-EAs (support staff) in achieving professional and personal fulfillment in their respective roles through the creation and delivery of self-paced and instructor-led learning programs and events that will help them develop new skills and abilities, acquire new knowledge, and learn to use a new technology in order to stay on top of their game and remain competitive and relevant.

High-level Responsibilities

• Training Needs Analysis: Work with other Learning Experience work streams (Research & Development, Curriculum, Training, and Nesting & Matching) and relevant stakeholders in identifying performance gaps and designing appropriate learning interventions.
• Training Facilitation: Facilitate impactful learning sessions using adult learning methodologies to unleash the full potential of EAs and non-EAs (support staff).
• Coaching and People Management: Facilitate weekly 1:1s with direct reports to ensure that they are addressing performance gaps effectively, setting the team up for success, and keeping our team connected to the Athena community. Be available for LX Analysts to resolve day-to-day concerns and issues.

Specific Responsibilities

You will support the Learning Experience Manager in optimizing and operationalizing the services offered by Lifelong Learning:

• Onboarding: Provide a meaningful 5-star onboarding experience to non-EAs (support staff) by owning, leading, and overseeing the Global Athena Onboarding process. Coordinate with the different team members involved in the preparation and implementation of the learning events and activities that make up the Global Athena Onboarding agenda.
• Professional and Personal Module/Course Development: Work closely with the dedicated Instructional Designer/s of the LX Curriculum team and other relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of:
  • Professional Development learning modules and certification programs that target skills, knowledge, abilities needed by EAs and non-EAs (support staff) in order to ensure, among others:
    • effective planning and organization of work
    • strong interpersonal communication
    • effective collaboration
    • delivering consistent results
  • Personal Development modules that encourage individual growth and self-awareness as well as mental, emotional, and social well-being.
• Career Advancement: Work and collaborate with the Curriculum/LMS team and relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of learning programs for high-performing EAs and non-EAs (support staff) who are moving up to a new position or taking on a new role within the organization.
• Events: Work with the Lifelong Learning team and other stakeholders in the preparation, selection of internal and external speakers, promotion, staging, uploading of audio-visual presentations to official social media channels, and evaluation of extra-curricular learning events or activities foremost of which is the Athena Masterclass.

You will lead a group of LX Analysts, take an active role in continuous improvement initiatives, and perform your duties and responsibilities in a manner that ensures consistent operational excellence in Lifelong Learning:

• Team Management and Leadership
  • Track and assess the performance of the LX Analysts; apply interventions and strategies where necessary.
  • Hold regular syncs and 1:1s with LX Analysts and LX leaders to align goals and tactics.
  • Communicate EA and non-EA performance gaps and interventions, recommendations, process improvement changes, and help needed to stakeholders.
  • Support and coach LX Analysts in the planning, executing, monitoring, controlling, and closing high-impact Lifelong Learning projects
• Continuous Improvement: Consistently evaluate if we are supporting EAs and non-EAs to ensure continued success.
  • EA and non-EA Feedback: Collate and communicate performance/skill gaps to the Recruitment, Operations, Client Experience, and LX teams to help optimize our recruitment, training, and coaching processes.
  • Track: Monitor readiness, intervening when there are performance/quality issues.
• Operational Excellence: Consistently evaluate if we are modeling and demonstrating professional behavior in the conduct of our work.
  • Creativity
    • Demonstrate resourcefulness and inventiveness in implementing learning events and activities utilizing adult learning methodologies.
    • Coordinate with Marketing in creating internal promotional material for Lifelong Learning programs and events
  • Data Sourcing and Research
    • Utilize all available sources of data whether it be thru fact-finding meetings, regular status reports from Operations or CX, or the different Athena Google Spaces in gathering information that can be utilized for the design and development of Lifelong Learning modules and programs.
  • Humility
    • Listen and take suggestions from everyone. We are a team that encourages people to approach one another directly and to espouse a feedback-driven mentality.
  • Organization
    • Plan and kick start Lifelong Learning-led meetings with a clear-cut agenda and stick to it.
    • Follow the naming convention of all files uploaded to the LX shared drive.
    • Create Lifelong Learning templates and forms where and when necessary.
    • Continuously update the LX Analyst job description to ensure relevance.
  • Ownership
    • Prepare learning feedback forms and summary reports for all Lifelong Learning events and activities.
    • Review Lifelong Learning courses and content to check for relevance.
    • Prepare Lifelong Learning reports.
  • Personal Presentation and Branding
    • Demonstrate executive presence through appearance and communication style (verbal and non-verbal) consistently.
  • Punctuality
    • Join scheduled syncs, 1:1s, huddles, and meetings at least two minutes ahead of time.
    • Respond to emails directly addressed to you within 24 hours.

You will play the lead role in planning, executing, monitoring, controlling, and closing high-impact Lifelong Learning projects that align with Athena's goals in a fast-paced environment with cross-functional stakeholders.

• Project Initiation: Develop a project charter, identify stakeholders, and secure approvals.
• Project Planning:
  • When not working with a Project Manager from the Business Enablement team:
    • assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
    • develop a project management plan
    • plan, define, and develop schedules, activities, estimating resources and activity durations
    • Estimate costs and determine the budget in coordination with the Finance team
  • Identify quality requirements and ensure compliance
  • Delegate tasks on the project to stakeholders and third-party representatives best positioned to complete them
  • Identify potential risks, perform a qualitative and quantitative risk analysis, and plan risk mitigation strategies
  • Plan for and identify required procurements
• Project Execution:
  • Direct and manage all project tasks according to the timelines identified in the project plan
  • Perform quality control on the project throughout development to adhere to the expected standards and goals
  • Delegate project tasks based on the project team members' individual domain expertise, strengths, skill sets, and experience levels
  • Serve as the first point of contact for project team members
  • Work with the Finance team on securing necessary procurements
• Monitoring and controlling:
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Create and present status reports to stakeholders
  • Manage changes to the project when necessary
  • Validate and control the project scope, costs, quality, procurement, and communications
  • Perform risk management to minimize project risks
  • Develop spreadsheets, diagrams and process maps to document needs

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, were Governor of US states, and compete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

With a waitlist growing by the day, Athena has already showcased compelling demand. The Finance Analyst is responsible for taking on administrative tasks for the Finance team.

High-Level Responsibilities

• Assist payroll processing
• Data analysis and reporting
• Take on administrative tasks within the Finance team

Specific Responsibilities

• Payroll data validation
• Match manpower headcount
• Validation of EA hours and rates
• Checking on PTOs being filed if valid or not
• Ad Hoc

About You

• You are driven by goals, not tasks.
• Fosters strong desire to learn and grow.
• Embodies trust and dependability.
• Understands complex problems and offers creative solutions.
• Has deep emotional, social, and relationship intelligence.
• Takes pride in improvement and quality of work.
• Has excellent English communication skills.
• Must have a working knowledge of Google Suite, specifically Google Sheets.
• Must be residing in the Philippines.
• Must be able to work full-time for 40 hours per week.
• Preferably with online/remote/virtual work experience.

At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested, delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more impact in work and life.

Our clients are ambitious, high-impact CEOs, founders, and executives. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/Airbnb, managed professional sports teams, fulfilled senior political positions in the US Government, and competed in global competitions that push mental and physical ability to the limits.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to become world-class at delegation.

The Senior Operations Manager will be responsible for our Operations Managers and EAs to consistently provide excellent quality services to our clients by addressing needs, skill gaps, and escalations by owning the development of their team.

High-level Responsibilities

• Coach: Provide weekly coaching sessions to Operations Managers to ensure that they are addressing performance gaps effectively, setting their EAs up for success, and keeping our EAs connected to the Athena community. Be available for Operations Managers to resolve day-to-day concerns and issues.
• Quality and Process Improvement: Have the ability to highlight improvement opportunities both on an individual level as well as a process level to avoid client churn, and come up with strategies to solve them.
• Support and Guide: Be the point of escalation for the Operations Managers under your cohort and provide insights on coaching strategies that can be applied to specific issues. Tune in to EAs' needs by identifying the tools, systems, and any role-specific type of support that will enable them and make their work easy.
• Track: Monitor client-EA partnership health for the cohort assigned, and intervene when there are performance/ quality issues. Monitor client satisfaction and coordinate with the clients when necessary, to improve and deepen partnerships.

Specific Responsibilities

You will lead a group of Operations Managers and help ensure that their EAs are highly engaged and high-performing.

1. Team Management & Leadership:
   • Understand the mission, vision, core values, and value proposition of Athena, and let these be your North Star when executing your role.
   • Track and assess the performance of Operations Managers and their teams, applying interventions and strategies where necessary, and ensuring their continuous improvement.
   • Maintain high levels of engagement and accountability among Operations Managers and their teams. Leaders should be held accountable for the performance of their teams and we should apply extreme ownership of the issues and challenges that we face as a team.
   • Mentor Operations Managers to grow as a person and become the best version of themselves. This may involve helping Operations Managers to achieve their personal or career goals, introducing them to new ways of thinking, challenging their limiting assumptions, sharing valuable life lessons, and much more.
   • Help remove any roadblocks of your Operations Managers in order for them to do their job well. Provide the resources, authority, training, and support necessary for them to deliver consistent high performance of their EAs.
2. EA onboarding:
   • Ensure that all new hires are effectively supported through the onboarding process by the Operations Manager assigned to them, within the timelines set by the business.
   • Ensure that the Operations Managers are monitoring and supporting EAs for the first 90 days of the partnership, including interventions if necessary.
   • Ensure that areas for improvement are addressed immediately and that Operations Managers are constantly finding ways to improve the performance of the EAs during this critical time of relationship building.
   • Involve the necessary stakeholders to discuss issues in onboarding and help identify what can drive us forward as a business.
3. EA performance monitoring and ongoing support:
   • Ensure that all EAs under your portfolio are coached based on the requirements of the business, depending on the partnership health status. Ensure that coaching support happens more frequently if the partnership is flagged as at-risk or problematic.
   • Ensure that the Operations Managers and EAs under your cohort undergo quarterly performance reviews that highlight opportunity areas, professional goals, and partnership milestones that help ensure their continuous development.
   • Coach Operations Managers so that they are giving clear, timely, and actionable feedback based on client surveys and client feedback as relayed to the client concierge. Have difficult conversations with them to drive the performance of their teams.
   • Ensure that the Operations Managers know, understand and immerse in the day-in-the-life of the EAs in their teams by performing regular side-by-sides and helping them with task-related questions and concerns.
   • Perform skip level and triad sessions to frequently audit the level of support that’s given to our EAs.
   • Be the main point of escalation for issues and problems of your EAs when it comes to the support that they are receiving from their Operations Managers.
   • Work with Operations Managers in your cluster to ensure that all EA and client escalations are handled well from start to finish
4. Continuous Improvement:
   • Set our EAs up for success by collating and communicating EAs' skill gaps to relevant stakeholders to help optimize our training, recruitment, and coaching processes, but at the same time, finding radical solutions to the problems within our scope of control.
   • Monitor client-EA partnership health and audit the health of partnerships on your portfolio, intervening when there are performance/ quality issues.
   • Act as the point person for receiving client feedback related to service quality from the client experience team.
5. Hiring:
   • Hire Operations Managers that are aligned with the standards of the business.
   • Ensure that Operations Managers are onboarded properly and that they are set up for success.
   • Serve as a buddy to newly onboarded Senior Operations Managers and help to set them up for success.
6. Engagement:
   • Be a culture ambassador. Reinforce Athena’s values, house rules, and policies. Participate and contribute to the community in any way possible.
   • Recognize exemplary EAs and Operations Managers through different Athena recognition channels.
   • Contribute to the continuous improvement of our processes, team, operations, Athena, and the community.
   • Ensure that Operations Managers and EAs are engaged and motivated through holding team huddles and different engagement activities and empower EAs to be involved.

About You

• You are world-class at leadership and coaching.
  • [ ] You have deep personal experience with running coaching programs to support operations.
  • [ ] You understand drivers of individual learning and performance and possess coaching models to facilitate these developmental growth drivers.
  • [ ] You understand how to coach and mentor leaders so they are creating a positive impact on their teams.
• You are strategic but you don't mind rolling up your sleeves and getting your hands dirty to test out and audit processes.
  • [ ] You understand that you have strategic and tactical responsibilities.
  • [ ] You are driven to have a deep understanding of what our frontline team members and leaders are doing so you can understand how to help them with challenges and drive them forward.
• You have a continuous improvement mindset.
  • [ ] You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
  • [ ] You maintain high-quality standards so you ensure that our Operations Managers consistently provide A+ service to their EAs and our EAs can develop into world-class talent.
• You excel at cross-functional collaboration.
  • [ ] You can successfully work with others toward a common goal but will not be limited with the solutions that you can apply based on your span of influence.
  • [ ] You love connecting the dots, putting the pieces together, and bringing the right people to the same table to drive the business forward.
  • [ ] You own the decisions of the business and you become the main driver of positivity within your teams. This includes managing challenging feedback and helping the team understand the context behind decisions in order for them to see these decisions positively.
• You are an excellent communicator.
  • [ ] You have good listening skills, and you listen without judgment.
  • [ ] You deliver specific and well-defined feedback (positive or negative) to your team and stakeholders.
  • [ ] You are able to provide visibility to your stakeholders about the health of your portfolio and successfully communicate what support or help you need.
  • [ ] You are open and vulnerable about the weaknesses of your team and not afraid to ask for help and support for the sake of the team.
• You have great organizational skills.
  • [ ] You are highly organized. You collate and analyze data/information rigorously, and your touchpoints with your team are strategic, clear and focused.
  • [ ] You follow up in a timely manner and keep track of the progress of your team.
• You are collaborative.
  • [ ] You can successfully work with others toward a common goal.
  • [ ] You help identify the problems or weak areas in our processes and guidelines and develop ways to target those issues with the help of your Operations Managers.
• You love the remote-first culture we're building.
  • [ ] You are positive, fun, and someone we're excited to work with. You are an inspiring leader that people want to work with and trust.
  • [ ] You can work independently but also be strong at working across teams.
  • [ ] You recognize the challenges of the virtual working environment and you constantly find ways to support your team.

Must-Have Qualifications

• At least 10 years of operations and people management experience in BPO, service industry and/or similar operations
• Excellent coaching skills and a passion for people development
• Excellent English communication and presentation skills
  • Able to verbally converse in straight English
  • Excellent presentation skills
  • Proficient in creating task processes and task tracker
• Excellent (cross-functional) stakeholder management skills
• Good grasp of the industry-standard performance management
  • Proficient in performing investigation and root-cause-analysis (RCA) to identify root causes of the problem
  • Proficient in creating action plans and individual development plans based on RCA
  • Proficient in executing performance conversations and follow-through
• Proficient in creating business reports and performance narratives
• Excellent decision making and problem solving skills
• Willing to work night shift and rotating shifts

Nice-to-Have Qualifications

• Experience as an executive assistant or managing executive assistants
• Experience in project management, training, and quality
• Coaching certification
• Experience working with C-level executives in Western countries
• Experience working with fast-paced tech-startups

Working Conditions

• Schedule: Start of shift from 8pm to 10pm onwards, but the schedule could change depending on business needs.
• Equipment:
  • Computer: Intel Core i5 (sixth generation or newer) or equivalent (Macbook Air or Pro is recommended); RAM minimum: 16GB
  • Internet: 15 Mbps minimum
  • WFH setup: Available backup internet and a suitable work-from-home space

At Athena, we power possibilities through transformative delegation. True leaders reflect on what they want in life and map out the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, and more impact in work and life.

As a part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

We are looking for a Referral Incentives Administrator who is in charge of monitoring, coordinating, and processing all bonuses and complimentary dinners related to referrals. The ideal candidate relieves the Project Manager of the administrative and operational duties related to the Incentives Program and owns the entire process and proactively improves the system.

High-Level Responsibilities:

• Incentives Management
• Eligibility Verification
• Coordination and Communication
• Reporting
• Process Improvement

Specific Responsibilities:

1. Incentives Management
   • Track and monitor incentives - own tickets and track the status of each referral.
   • Process the release of all eligible incentives - oversee the bookings of the Client Dinner Program and submit Purchase Requisition forms for the monthly referral incentives for the EAs.
2. Eligibility Verification
   • Audit - verify the information in each ticket and validate if the referrer is eligible. Secure a check and balance in each step of the process.
   • Problem-solving - analyze complicated referral situations and identify when is the best time to use your own discretion and when you should seek guidance from the project manager.
3. Coordination and Communication
   • POC: Serve as a Point-of-Contact and work closely with different stakeholders involved. Ensure the smooth flow of communication whether upward or horizontal.
   • Handle queries - attend to all queries lodged in the Athena Client Referral Helpdesk.
   • Communication - in charge of both internal and external communications.
4. Process Improvement
   • Evaluation - constantly gathering feedback and assessing the efficiency of the current system.
   • Recommendations - suggest solutions to problems and come up with more creative steps to make the process more efficient.
5. Reporting
   • Routinely prepare reports and make assessments each time.
   • Analyze data and proactively call the attention of the stakeholders if they need to see a valuable trend.

About You:

• You successfully work with others toward a common goal.
• You understand the importance of being part of a team
• You are organized and can juggle multiple tasks.
• You are not easily overwhelmed with a wide variety of tasks.
• You are able to discern what to prioritize, what to park, and put the tasks in order.
• You are creative in solving problems and flexible in ad-hoc tasks.
• You are able to think on your feet and find solutions to problems.
• You accept challenging tasks positively and deliver with enthusiasm.
• You come up with plans B, C and D if plan A didn’t work.
• You are investigative and analytical.
• You comprehend difficult situations and identify which is the best way to go.
• You are interested in finding out ways to bridge gaps.
• You are discerning and know when to seek special approval and when to decline an incentive.

Requirements and Qualifications:

• At least 1-year experience in bookkeeping or database management.
• Must have an experience with auditing records.
• Has a portfolio of process improvements suggested and implemented in the past.
• Ability to collaborate across multiple cross-functional teams, and an excellent communicator of tasks & processes