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Bus.com




9d

General Counsel

Bus.comMontreal, QC Remote

Bus.com is hiring a Remote General Counsel

About Bus.com

We’re disrupting a $17B private bus industry (in North America alone) that is where the taxi industry was before ride-share. We are doing this by shifting business online and allowing event organizers to move large groups to their destinations with ease. We are the reference in people transportation, including professional sports teams, major tech companies, international music festivals, and everyone in between. In the last 2 years, we have successfully expanded our offering to offer our virtual fleet of vehicles, technology and marketing know-how to governmental entities (transit authorities, airports, etc.).

Your role

Reporting to the Head of Finance, we are looking for an experienced lawyer who has a proven track record of being a trusted advisor for Bus.com’s rapidly growing business.

You will perform a variety of complex and specialized legal activities to protect Bus.com’s interests, ensure compliance with all relevant laws and regulations and provide sound legal advice to the company.

Responsibilities

  • Draft, revise and negotiate various commercial agreements for Bus.com
  • Advise the management team and employees on various privacy, data protection and compliance issues related to multiple jurisdictions and implementing privacy, data protection and compliance programs and best practices
  • Conduct complex negotiations with respect to commercial or litigation matters
  • Act as the main point of contact to all external legal counsel
  • Participate in board meetings, take minutes and be a trusted partner to all stakeholders
  • Support the Head of Finance in legal work required in fundraising and corporate development related initiatives
  • Review the corporate records and ensure it remains up to date
  • Develop and deliver training sessions on various legal topics
  • Maintain confidentiality and adhere to high ethical standards

Qualifications and about you

  • Minimum of 8 years of commercial law experience gained in a top rated law firm or as in-house counsel
  • Licensed to practice law in Canada and a lawyer in good standing with a provincial law society (Ontario or Quebec bar membership preferred), or Member of the Chambre des Notaires du Québec.
  • Marketplace/transportation experience an asset
  • Solid business judgment and relationship-building skills
  • Demonstrated skills in drafting a variety of legal documents
  • Comfortable with a dynamic working environment, and with reacting quickly to changing business priorities
  • Bilingual (French and English) and capable of drafting, negotiating and practicing in both languages

Our values

  1. We act like owners, the puck stops with us, we make sh*t happen, we play to win
  2. We have a growth mindset, we are always listening to our clients and partner, experimenting & learning, we grow together
  3. We lead with transparency, if in doubt we over communicate, we are not afraid to be vulnerable
  4. We’re in this together, we succeed as a team, we all have unique superpowers and we help each other shine.

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Bus.com is hiring a Remote Sales Administrative Assistant

About Bus.com:

We’re disrupting a $17B private bus industry (in North America alone) that is where the taxi industry was before ride-share. We are doing this by shifting business online and allowing event organizers to move large groups to their destinations with ease. We are the reference in people transportation, including professional sports teams, major tech companies, international music festivals, and everyone in between. In the last 2 years, we have successfully expanded our offering to offer our virtual fleet of vehicles, technology and marketing know-how to governmental entities (transit authorities, airports, etc.).

Your Role:

Bus.com is looking for a tech savvy Sales Administrative Assistant! Reporting to the Senior Director, Sales Operations, you will be responsible for supporting Bus.com’s sales org as a key member of the sales operations team. In this high-growth environment, we will be training and honing the skills you need to seek strategic business opportunities to continue our disruption in the private bus industry.

To be successful in this role, you must be committed to boosting sales and contributing to our long-term business growth, with the ultimate objective of ensuring all sales team needs are met and to ensure any client or operator issues that arise are being attended too in a timely fashion This role will not only be key in establishing the value of the Sales Administrative Assistant function within our organization, but it is also considered a training-ground for advancement in the company within the sales org, as well as our emerging career paths within other parts of the business. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Your Responsibilities:

  • Serve as a liaison between sales team, other internal departments, and external stakeholders.
  • Assist in the quoting process and fulfilling orders in our system on behalf of Sales Account Executives.
  • Manage account data hygiene in Salesforce, including but not limited to ensuring all material is obtained from clients & operators & filing it under respective Event/SKU in the system.
  • Provide exceptional customer service and maintain a swift response time to requests from internal and external stakeholders.
  • 2+ years of work experience, at least 1 year in an administrative role.
  • You show excellent attention to detail and accuracy, productivity, and time management.
  • You can prioritize and organize tasks, with the capacity to multitask.
  • You have strong critical thinking skills with the ability to analyze and resolve issues.
  • You are comfortable working with G-Suite products (Gmail, Google Calendar, Google Drive, Google Docs).
  • Being tech savvy and adaptable to change in using different technologies at bus.com, as you will be required to navigate between different internal software to complete daily tasks.
  • You display excellent written and verbal communication skills. As well as active listening skills. You will need to be able to communicate clearly to work with different teams, IT, Finance, Sales Representatives and other customers.
  • Bachelor’s degree in sales, marketing or similar relevant experience.
  • Experience with Salesforce (or other CRM) is preferred.
  • Experience working with leadership is a plus.
  • 1+ years of clerical or administrative experience in a high activity role.
  • Nice to have, proficiently bilingual and fluent in speaking English and French (Spanish is a plus).
  • Any other administrative tasks that arise on a need-to-need basis.

Your Skills and Competencies:

  • 2+ years of work experience, at least 1 year in an administrative role.
  • You show excellent attention to detail and accuracy, productivity, and time management.
  • You can prioritize and organize tasks, with the capacity to multitask.
  • You have strong critical thinking skills with the ability to analyze and resolve issues.
  • You are comfortable working with G-Suite products (Gmail, Google Calendar, Google Drive, Google Docs).
  • Being tech savvy and adaptable to change in using different technologies at bus.com, as you will be required to navigate between different internal software to complete daily tasks.
  • You display excellent written and verbal communication skills. As well as active listening skills. You will need to be able to communicate clearly to work with different teams, IT, Finance, Sales Representatives and other customers.

Ideally You Will Have:

  • Bachelor’s degree in sales, marketing or similar relevant experience.
  • Experience with Salesforce (or other CRM) is preferred.
  • Experience working with leadership is a plus.
  • 1+ years of clerical or administrative experience in a high activity role.
  • Nice to have, proficiently bilingual and fluent in speaking English and French (Spanish is a plus).

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Bus.com is hiring a Remote Senior Content Marketing Manager

About Bus.com:

We’re disrupting a $17B private bus industry (in North America alone) by shifting business online and allowing event organizers to move large groups to their destinations with ease. In 6 years, we have run thousands of trips for hundreds of thousands of people, including professional sports teams, major tech companies, international music festivals, and everyone in between.

Your Role:

Bus.com is looking for a next-generation content marketing leader to join our team as a Senior Content Marketing Manager. Reporting to the GM, you will be responsible for supporting Bus.com’s marketing organization as a key member of the marketing team. To be successful in this role, you must be committed to boosting sales and contributing to our long-term business growth, with the ultimate objective of growing our already substantial SEO traffic exponentially. If you believe in dreaming big, getting sh*t done, and know how to have fun while doing it, we’d like to meet you.

Your Responsibilities:

  • Develop + implement a digital content strategy that aligns with company messaging and supports SEO goals
  • Plan + create engaging content that aligns with brand strategy and addresses the needs and interests of our target customers
  • Collaborate with team members to develop content strategy that promotes internal and external user engagement
  • Write, proofread, and edit content; develop and manage an editorial calendar to ensure timely content; and collaborate with the marketing team to ensure consistent brand messages across all channels.
  • Recruit + manage external writers to ensure content production targets are met and all content assets have a consistent + unified voice
  • Use content management software (CMS) to post content and analyze user traffic and engagement.
  • Use SEO tactics and CMS to maximize search rankings, optimize content, and analyze user engagement and work closely with a technical team to maintain site standards.

Your Skills and Competencies:

  • You are a creative marketing professional, with a strong content management + creation background.
  • You have the ability to develop engaging content for a wide range of audiences.
  • You are a creative thinker and have excellent attention to detail.
  • You are organized and can deliver high-quality work within agreed timelines.
  • You possess excellent written and verbal communication skills in English. If you are proficient in French, that's a bonus!
  • Basic technical knowledge of HTML and online publishing
  • Knowledge of SEO and web traffic metrics
  • You are comfortable working with G-Suite products (Gmail, Google Calendar, Google Drive, Google Docs).

Ideally You Will Have:

  • You have a degree in Journalism, Marketing, Business Administration, or a related field.
  • You have prior experience within a similar role.

You Exemplify These Values:

  • We act like owners, the puck stops with us, we make sh*t happen, we play to win
  • We have a growth mindset, we are always listening to our clients and partners, experimenting & learning, we grow together
  • We lead with transparency, if in doubt we over communicate, we are not afraid to be vulnerable
  • We’re in this together, we succeed as a team, we all have unique superpowers and we help each other shine.

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Bus.com is hiring a Remote Bilingual Customer Success Agent (Full-time, students welcome)

At Bus.com, we’re building the future of group travel.

We’re disrupting a $6B charter bus industry by shifting it online and allowing event organizers to move large groups to their destinations with ease. In 6 years we have run thousands of trips for hundreds of thousands of people, including professional sports teams, major tech companies, international music festivals, and everyone in between.

About the Role:

At Bus.com, we run a high volume of trips every day but for our customers, it’s once in a lifetime experience. That’s why we work hard to deliver world-class customer service, around the clock.

You’ll be helping event organizers and riders use our platform, answer any questions and make suggestions on trip feasibility, pricing, availability, logistics, policies, etc. You’ll be on the front line for emergencies. You will process client issues & disputes. You will find creative ways to satisfy and impress customers through every interaction.

If you’re someone who takes genuine pride and joy in helping others as well as the drive to lead and succeed in a fast-paced, dynamic environment, we want to hear from you! No two days are the same for our Customer Success team, and approaching problems with the flexibility to think and adapt on your feet while keeping a long-term, customer-centric strategy in mind will be crucial to your success.

The day-to-day:

  • Answer all inbound inquiries about trips & services via multiple platforms phone, email and chat with a personal touch
  • Calmly and efficiently work through logistical challenges with clients, bus partners and internal staff
  • Think on your feet to troubleshoot concerns and devise creative solutions
  • Ensure that customer support KPIs are consistently documented and met
  • Understand and address the needs of customers, while maintaining tight collaboration with other departments to establish and improve our processes
  • Be the voice of users within the company.

What we’re looking for:

  • Ability to remain level-headed and professional in a fast-paced, dynamic environment
  • Excellent attention to detail, organizational and creative problem-solving skills
  • Think and act diplomatically and address ambiguous situations with well-thought-out decisions
  • Excellent written and oral communication in both English and French
  • Comfortable and ready to work both individually and within group environments

Nice-to-haves:

  • 1-2 years experience in a Customer Service or client-facing support role,
  • Experience with Google Suite applications, Salesforce, Pardot, Jira, Slack
  • Interest in knowledge management and customer service
  • Experience in a startup environment

Requirements:

  • Bilingual (Able to both speak and write in English and French)
  • Possibly willing to work flexible hours including night shifts and weekends at times

Schedule & Salary

  • 40 hours per week
  • You can work from home!
  • $35,000 - $40,000 annual salary
  • Possibly willing to work flexible hours including night shifts and weekends at times

We look forward to meeting with you!

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Bus.com is hiring a Remote Customer Success -- Part Time, Remote

What we’re building:

Bus.com is a network of local operators powered by technology that offers on-demand passenger transportation using its flexible fleet. We exist to move the world to make communities thrive!

Your role

Reporting to the Project Manager, the Call Center Representative will be in charge of answering daily calls to transit passengers. You will be the trusted point of contact and the face of Bus.com. You will be responsible for the full cycle of a passenger activity post-booking, from the point when a trip is booked to post-trip follow-up. What makes the role unique is that you will work internally with seasoned startup and transportation industry experts, and externally with our Bus Partners and customers as you match customers to vehicle suppliers, coordinate reservation changes, update itineraries, and keep ongoing communication with all stakeholders in our marketplace.

Role would serve Part-Time hours between 8AM-6PM, EST on Weekdays.

Your responsibilities

  • Manage, prioritize and answer questions from customers after the booking stage of the reservation cycle
  • Locate the closest virtual stop to each customer and guide them on trip planning using an interactive transit map
  • Manage incoming requests for customer reservations and confirm bookings with local dispatch
  • Maintain constant communication with the customer until the end of the trip
  • Act as a transit expert while communicating the benefits of On-Demand Transit to passengers
  • Finalize and review active itineraries for accuracy
  • Keep call center activity records up to date with complete passenger and trip information

What you need to succeed:

If you’re still reading that means you’re excited! To set you up for success from the start, you’ll need to:

  • Background:
    • High School Diploma
    • Have experience working at a call center
    • Be excited about serving passengers through innovative On-Demand Transit
  • Character:
    • Have patience while dealing with difficult customers
    • Be comfortable with handling last-minute changes
    • Demonstrate exceptional verbal and written communication skills
    • Maintain a positive attitude in every situation
    • In some scenarios, be willing to be in communication with customers in the evenings and during the weekends
    • For additional cultural values, please read the section below

Our values / Identity:

  • “The answers are in your brain”
    • We are solving major problems in a fragmented industry. To do this, we need a bunch of smart, passionate people everywhere. You could be one of them! At Bus.com, you will seek to understand the “why” in everything we do, ask questions, challenge constructively, and most importantly, trust your instincts - because we will trust you with our customers.

  • “Life happens, time to think big”
    • Fire starts with friction. Your reality at Bus.com will be challenging every day - it’s not a matter of if things go wrong, but when. You can’t control unexpected events, so you will need to own what you’re accountable for by embracing change and building resilience.

  • “Be bold, just dive in!”
    • We set ourselves ambitious goals to feed our appetite for action because we believe we can make it happen. We go fast- even when it means making mistakes along the way. We. The important thing is that we take the learning and move forward.

  • “We’re all in this together”
    • If you join Bus.com, your success will depend on everyone around you. Treat them the way you want to be treated. We all have unique skill-sets but we’re not all that special unless we’re united and rowing in the same direction.

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Bus.com is hiring a Remote Senior Project Manager

What we’re building:

Bus.com is changing the way that groups travel by making it easier than ever to book a charter bus online. Through our unique technology, we are modernizing the charter bus industry to provide safe, easy, and affordable charter bus services in North America

Your role

We are looking for a Senior Project Manager to effectively support our RFP team in their bid management process. Reporting to the Chief Technology Officer, you will be responsible for presenting the bus.com technology vision to prospective clients as part of the bid process, as well as the successful delivery of the technology solutions for each project.

Your responsibilities

  • Collaborate with the RFP team to identify and execute on new opportunities
  • Participate in the pitch during the bid process ensuring effective and clear communication with prospective clients
  • Work with the leadership team and external clients to determine and define project scope and objectives
  • Collaborate with the BD and Technical teams to develop creative solutions
  • Forecast resources needed to reach objectives and manage resources in an effective and efficient manner
  • Collaborate with the Head of Finance to prepare budget based on scope of work and resource requirements
  • Track project costs in order to meet budget
  • Develop and manage a detailed project schedule and work plan
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
  • Manage contracts with vendors and suppliers by ensuring the right execution on deliverables
  • Monitor progress and make adjustments as needed
  • Measure project performance to identify areas for improvement

What you need to succeed:

You must be excited if you’re still reading this! But excitement isn’t enough; this role is very challenging, and would require you to have the following profile:

  • Bachelor's degree in computer science, business, or a related field
  • 5-8 years of project management and related experience
  • Project Management Professional (PMP) certification preferred
  • Knowledge and experience with agile methodologies preferred
  • Proven ability to solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Exhibit high level of diligence and attention to detail with excellent analytical skills
  • Demonstrate effective verbal and written communication skills in both French and English
  • Have a knack for creating meaningful business relationships
  • Have a strong appetite for acquiring knowledge #StudentForLife
  • Be autonomous and evoke a true sense of accountability #OwnIt
  • For additional cultural values, please read section below

Our values / Identity:

  • “The answers are in your brain”
    • We are solving major problems in a fragmented industry. To do this, we need a bunch of smart, passionate people everywhere. You could be one of them! At Bus.com, you will seek to understand the “why” in everything we do, ask questions, challenge constructively, and most importantly, trust your instincts - because we will trust you with our customers.
  • “Life happens, time to think big”
    • Fire starts with friction. Your reality at Bus.com will be challenging every day - it’s not a matter of if things go wrong, but when. You can’t control unexpected events, so you will need to own what you’re accountable for by embracing change and building resilience.
  • “Be bold, just dive in!”
    • We set ourselves ambitious goals to feed our appetite for action because we believe we can make it happen. We go fast- even when it means making mistakes along the way. We. The important thing is that we take the learning and move forward.
  • “We’re all in this together”
    • If you join Bus.com, your success will depend on everyone around you. Treat them the way you want to be treated. We all have unique skill-sets but we’re not all that special unless we’re united and rowing in the same direction.

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Bus.com is hiring a Remote Business Development Manager

About Bus.com:

Bus.com is changing the way that groups travel by making it easier than ever to book a charter bus online. Through our unique technology, we are modernizing the charter bus industry to provide safe, easy, and affordable charter bus services in North America

Your role:

Reporting the VP, Business Development, you will be responsible for developing a new book business. You will be provided with support and tools to help you identify and target mid-size partnership opportunities in the group transportation industry. You’ll work to build and nurture meaningful connections with the right contacts and tailor creative pitches and solutions to each client’s needs.

To be successful in this role, you must be at ease interacting enthusiastically with prospective partners. Excelling at this job will require a relentless commitment to building and maintaining great relationships, a strong work ethic and a proactive, self-motivated attitude.

Your responsibilities:

  • Identify prospective clients by conducting research on organizations across multiple verticals (travel/tourism, organized sports, corporate/property, limited consumer)
  • Actively develop outreach plans and conduct via phone/email/social networks with the end goal being Bus bookings
  • Develop creative opportunities via co-work with a regional team that drive positive brand impact to Bus and lead to sales generation
  • Achieve through above activities sales targets on a monthly/quarterly/annual basis
  • Work with Marketing to develop and execute B2B sales initiatives for large accounts

What you need to succeed:
You must be excited if you’re still reading this! But excitement isn’t enough; this role is very challenging, and would require you to:

  • Proven sales experience where you get to determine your compensation based on success through uncapped commissions.
  • Ability to build plans and strategies to penetrate the group transportation market in a B2B space.
  • Proven ability to successfully take prospects through the sales cycle to completion.
  • Ability to positively represent brand in-person and on-site at industry trade shows.
  • Proven capability of cold-calling/emailing to gain access to new customers and segments.
  • Have a strong appetite for acquiring knowledge #StudentForLife
  • Athlete-like level of discipline with winning mentality!
  • Exhibit high level of diligence and attention to detail
  • Demonstrate effective verbal and written communication skills in both French and English
  • Have a knack for creating meaningful business relationships
  • Be able to perform in depth research
  • Be Independent and evoke a true sense of accountability #OwnIt
  • For additional cultural values, please read section below



Our values / Identity:

  • “The answers are in your brain”
    • We are solving major problems in a fragmented industry. To do this, we need a bunch of smart, passionate people everywhere. You could be one of them! At Bus.com, you will seek to understand the “why” in everything we do, ask questions, challenge constructively, and most importantly, trust your instincts - because we will trust you with our customers.

  • “Life happens, time to think big”
    • Fire starts with friction. Your reality at Bus.com will be challenging every day - it’s not a matter of if things go wrong, but when. You can’t control unexpected events, so you will need to own what you’re accountable for by embracing change and building resilience.

  • “Be bold, just dive in!”
    • We set ourselves ambitious goals to feed our appetite for action because we believe we can make it happen. We go fast- even when it means making mistakes along the way. We. The important thing is that we take the learning and move forward.

  • “We’re all in this together”
    • If you join Bus.com, your success will depend on everyone around you. Treat them the way you want to be treated. We all have unique skill-sets but we’re not all that special unless we’re united and rowing in the same direction.

See more jobs at Bus.com

Apply for this job