About the team/role

As a Named Account Customer Success Director, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals who succeed through collaboration, grit, and constant learning.  You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

What you’ll do

• Establish a deep level of customer trust to solidify existing strategic partnerships
• Provide thought leadership and strategic planning for account expansion.
• Navigate challenges and escalate issues as needed.
• Collaborate with Account Management for account health and growth/expansion opportunities.
• Build strong relationships with customers at various levels.
• Drive account management cadence and collaborate with internal teams for customer success.
• Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes 
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations

What you bring

• 10+ years of Customer Success experience handling $50M+ book of business with major enterprise/strategic clients.
• Expertise in creating and executing success plans for complex customers with deep technical/product requirements.
• Skilled at navigating organizational landscapes to maintain and expand relationships at all levels.
• Strong written and verbal communication skills, capable of simplifying complex topics.
• Technical background facilitating quick understanding of the Background Check Industry and Checkr's software products; familiarity with applications like Zendesk, Salesforce, Google Apps, and basic analytics using tools like Looker.
• Experience in a B2B software technology company. HR tech industry experience a plus
• Willing to travel up to 20% as needed for customer-facing or internal team meetings

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges inall of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.

 The on-target earnings range for this role is $182,385 to $320,782.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance.

About the team/role

ThePrincipal Solutions Engineer is a strategic partner to our Sales and Implementation Teams. They are responsible for working with our most complex prospects to design and develop unique solutions that enhance trust and safety in the hiring process. Solutions Engineers at Checkr are experienced problem solvers with a background in Solutions Engineering, Customer Success, Technical Account Management, Client Consulting, and understand how technology delivers business value. You will be responsible for providing pre-sales support for our most valuable prospects and partners. 

What you’ll do

• Meet with business leaders at prospect companies to understand their business goals and articulate Checkr’s value proposition
• Meet with stakeholders across the organization, from C-Level executives to frontline employees and tailor your messaging to these audiences
• Shape value creation for our clients through presentations, case studies, product demonstrations, pilots, solution designs, and proposals
• Educate our prospective clients on safe hiring best practices, explaining how other Checkr customers have approached obstacles and challenges, and generally serving as the trust & safety experts during sales cycles
• Answer technical and compliance questions from our prospects and partners 
• Distill and communicate customer needs to the Product team and help drive product roadmap
• Collaborate with Marketing on Case Studies, Use Cases and Marketing Events

What you bring

• 8+ years in related industry (Background Check Solutions, Human Capital Management, Applicant Tracking Systems, other HR Tech) or SaaS
• Mastery of the technical sales process, solution design, and proof of value execution
• Expertise in discovery conversations, value-based selling, and world class demonstration and storytelling skills
• Knowledge of RESTful APIs 
• Experience building rapport and working with cross functional teams spanning sales, product management, product marketing and business development 
• Ability to juggle and complete multiple priorities and projects (both internal and external) in a fast-paced environment
• Excellent written, oral, and interpersonal communication skills
• Willingness and Ability to travel as needed (30% or higher)

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges inall of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.

 The on-target earnings range for this role is $191,259 to $336,390.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance.

As the Enterprise Account Executive, you will work as part of an account team responsible for driving growth, value, and partnership with our largest strategic customers (8 figure revenue). We are currently looking for a curious and driven Enterprise Account Executive to align to new logo prospecting with the Enterprise segment (10-100K employee size) . We are looking for someone willing to prospect into the Enterprise and land new logos as well as work on existing accounts to uncover upside. Split will be 75% New Logo / 25% Account Management.

You'll help us grow revenue by stewarding an incredible customer journey while working with fellow Customer Success professionals that succeed through collaboration, grit, and constant learning. You’ll need to get in the trenches to maintain productivity,motivation, and passion for the mission.  You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while seeking out opportunities for growth.

What you’ll do

• Drive sales within assigned segment (Enterprise), both account management and new business
• Be a consultative trusted advisor for the customer by building in depth relationships and understanding the business goals and objectives
• Drive customer value, and create a roadmap for increasing account revenues through increased adoption of Checkr products and services within different business units 
• Collaborate with Technical Account Managers, Program Managers, Engineering and Product teams from Checkr and Client to establish and deliver shared product roadmap
• Close opportunities at assigned existing accounts and drive sales at new accounts, hunt for and prospect into new logos
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete client goals and, in general, be the voice of the Client to provide visibility and/or escalations
• Speak to Checkr offerings as they relate to the customer’s needs and engage other Checkr resources as required
• Manage high-volume of accounts and sales
• Exhibit business acumen and strategic thinking on a high level, with the ability to go deep into an account, and consult on and align with their global strategy
• Exhibit deep and up-to-date knowledge of our product portfolio in order to communicate the benefits of new features and enhancements
• Provide high-quality customer engagement activities for high level break-in, program deployment, quarterly business reviews, ROI conversations, etc
• Build account plans for your named accounts that align with Checkr’s set strategy and identify key decision makers, regional approaches, buying processes, current investment, product utilization and new revenue opportunities
• Negotiate and close all orders with the larger Checkr strategy in mind and provide post-contract support to ensure product delivery and satisfaction
• Partner with and guide the efforts of our internal team to support named accounts in pre-sales and deployment to execute on agreed upon account goals, strategies and tactics for growth and then build territory and account plans for expansion
• Represent both market trends and client needs to the Executive and the Product teams to ensure we are both serving current needs well and evolving our products and portfolio to identify future client needs
• Partner cross-functionally to drive funnel analytics that shows gaps, areas for improvement, and optimizations we can implement through the people, the process, and the systems/products

What you bring

• Experience closing new business accounts and managing existing accounts with large global/multi-national customers, with complex organizational structures
• Experience selling to EVPs, CXOs and end-users (in the same sales cycle) in both individual and team sales environments
• Proven success in selling an innovative and disruptive technology
• Proven experience in a quota-exceeding sales role
• Demonstrated ability to generate and execute against a plan to ensure deep penetration into global accounts
• Proven track record of selling software or technology at C-level into accounts with a min of 10K employees 
• 10+ years of consultative experience managing large enterprise relationships with deep technical/product needs. You have managed a $15M+ dollar book of business with your company’s largest strategic clients
• A creative mindset with the ability to think outside the box to complex situations
• Ability to navigate large organizations’ political landscape to maintain and expand relationships at all levels
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• You will have a demonstrable track record of quota carrying software or technology sales, large enterprise new logo hunting, account management and team leadership experience.
• Ability to work in a fast-paced, high-pressure environment and adapt to changing business needs
• You enjoy planning, adjusting, executing, winning, and celebrating as a team

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.

The on-target earnings range for this role is $228,310to $401,557.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance.

#LIRemote

About the team/role

As the Enterprise Account Executive - Checkr Pay, you will work as part of an account team responsible for driving growth, value, and partnership with our largest strategic customers (8 figure revenue). We are currently looking for a curious and driven Enterprise Account Executive to align to new logo prospecting with the Enterprise segment (10-100K employee size) . We are looking for someone willing to prospect into the Enterprise and land new logos as well as work on existing accounts to uncover upside. Split will be 75% New Logo / 25% Account Management.

You'll help us grow revenue by stewarding an incredible customer journey while working with fellow Customer Success professionals that succeed through collaboration, grit, and constant learning. You’ll need to get in the trenches to maintain productivity,motivation, and passion for the mission.  You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while seeking out opportunities for growth.

What you’ll do

• Build account plans for your named accounts that align with Checkr Pay’s set strategy and identify key decision makers, regional approaches, buying processes, current investment, product utilization and new revenue opportunities
• Drive sales within assigned segment (Enterprise), both account management and new business
• Be a consultative trusted advisor for the customer by building in depth relationships and understanding the business goals and objectives
• Drive customer value, and create a roadmap for increasing account revenues through increased adoption of Checkr products and services within different business units 
• Collaborate with Technical Account Managers, Program Managers, Engineering and Product teams from Checkr and Client to establish and deliver shared product roadmap
• Close opportunities at assigned existing accounts and drive sales at new accounts, hunt for and prospect into new logos
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete client goals and, in general, be the voice of the Client to provide visibility and/or escalations
• Speak to Checkr Pay offerings as they relate to the customer’s needs and engage other Checkr resources as required
• Manage high-volume of accounts and sales
• Exhibit business acumen and strategic thinking on a high level, with the ability to go deep into an account, and consult on and align with their global strategy
• Exhibit deep and up-to-date knowledge of our product portfolio in order to communicate the benefits of new features and enhancements
• Provide high-quality customer engagement activities for high level break-in, program deployment, quarterly business reviews, ROI conversations, etc
• Negotiate and close all orders with the larger Checkr strategy in mind and provide post-contract support to ensure product delivery and satisfaction
• Partner with and guide the efforts of our internal team to support named accounts in pre-sales and deployment to execute on agreed upon account goals, strategies and tactics for growth and then build territory and account plans for expansion
• Represent both market trends and client needs to the Executive and the Product teams to ensure we are both serving current needs well and evolving our products and portfolio to identify future client needs
• Partner cross-functionally to drive funnel analytics that shows gaps, areas for improvement, and optimizations we can implement through the people, the process, and the systems/products

What you bring

• 10+ years of consultative experience managing large enterprise relationships with deep technical/product needs. You have managed a $15M+ dollar book of business with your company’s largest strategic clients
• You will have a demonstrable track record of quota carrying software or technology sales, large enterprise (10K+ employees) new logo hunting, account management and team leadership experience.
• Candidates with prior experience in early-stage start-ups as an Enterprise Account Executive, Co-Founder, or a comparable position are highly preferred.
• Experience closing new business accounts and managing existing accounts with large global/multi-national customers, with complex organizational structures
• Experience selling to EVPs, CXOs and end-users (in the same sales cycle) in both individual and team sales environments
• Demonstrated ability to generate and execute against a plan to ensure deep penetration into global accounts
• A creative mindset with the ability to think outside the box to complex situations
• Ability to navigate large organizations’ political landscape to maintain and expand relationships at all levels
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Ability to work in a fast-paced, high-pressure environment and adapt to changing business needs
• You enjoy planning, adjusting, executing, winning, and celebrating as a team

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.

The on-target earnings range for this role is $170,667 to $355,235.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance.

As a Senior Staff DevOps Engineer at Checkr, your primary function will not just be managing our infrastructure, but also acting as a bridge, cementing strong relationships across all engineering teams. Your distinct role will involve fostering a culture of shared responsibility promoting Platform Engineering practices and driving platform adoption across teams. You will enable all teams to take collective ownership of their software's reliability, scalability, and performance. You will also guide other teams in fine-tuning their services, resulting in improved robustness and efficiency, ensuring that every team can focus on building superior software, backed by a reliable, scalable, and efficient infrastructure.

What a typical week may look like at Checkr

• Building, maintaining, optimizing, and scaling Checkr’s cloud infrastructure
• Improving infrastructure operations and processes with automation and tooling
• Optimizing CI/CD pipelines and DevOps tooling
• Participating in or leading design reviews and production reviews for new infrastructure services
• Debugging production issues across services and levels of the stack
• Ensuring the scalability and security of Checkr infrastructure
• Partnering with application developers to ensure best practices and efficient use of infrastructure
• Building and fostering collaborative relationships with other engineering teams and leaders
• Plan for the growth of Checkr’s infrastructure

What you’ll bring

• 10+ years of experience as a DevOps engineer or related experience
• Experience driving platform adoption with various product engineering teams, guided by a self-service and product-first approach
• Expertise in designing technical architecture and creating a strategic roadmap to realize a technical vision
• Expertise with AWS, Kubernetes, containers, CI, CD, IaC, Terraform, Linux, and microservice architecture
• Advanced knowledge of TCP/IP, web application security, and HTTP/HTTPS
• Experience with Istio or other service mesh technologies
• Your rollback plans are just as meticulous as your rollout plans
• An ability, willingness, and desire to mentor and up-level less experienced Infrastructure Engineers
• A passion for customer-centricity and building relationships with other teams
• Unwavering commitment to operational security and best practices
• Actively coding in Go, Python, or Ruby

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. The base salary range for this role is $154,203 to $312,941.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Checkr is looking for a VP, Partnerships to help scale the company’s efforts to drive demand across Enterprise, Mid-Market and SMB customers. Reporting to the SVP, Customer Success and Partnerships you will manage our business plans for alliances and channel, develop close partner relationships, orchestrate cross-functional execution, and drive business success while managing the BD team. 

This is a strategic, high-impact role, focused on building strategic relationships with HR Tech platforms, expanding our integrated offerings and value propositions, defining our BD strategy and driving revenue growth through joint go-to-market (e.g., co-marketing, co-sell and field teaming, referrals). You will collaborate closely cross-functionally across all departments to develop alignment and coordinate execution. 

The role will require ~30% travel. 

Responsibilities:

• Manage the Partnerships organization across Alliances and Channel teams
• Responsible for acquiring and managing partnerships
• Manage partnership business planning, including metrics/goals, offerings and solutions integrations, marketing, enablement, sales, etc. with a focus on key priorities for success
• Track and report on metrics/goals (e.g., ARR growth, customer adoption), identify improvement opportunities, and drive alignment 
• Manage our key alliance relationships, partnership planning and joint bookings goal setting, and operational execution with HR Technology vendors (ATS, HRIS)
• Develop close relationships with key stakeholders in the partner organizations
• Define go-to-market strategies and priorities in conjunction with team members
• Identify and manage opportunities to grow joint business through integrated solution offerings and go-to-market initiatives (e.g., co-marketing, co-sell and field teaming, sales through cloud marketplaces)
• Define joint value propositions, sources of differentiation, messaging, positioning and in some cases packaging and pricing with ecosystem partners
• Define and implement a strategic rollout plan from signed contract through integration and ongoing education involving all stakeholders. 
• Develop playbooks to scale programs across partners
• Work with the executive team to build and maintain relationships, managing and leveraging the relationship through each stage of its life-cycle.
• Provide thought leadership, strategic insight, and clear communication to team and company on various partnership initiatives.

What you bring:

• Impact-focused
• Entrepreneurial with bias for action
• Strategic perspective on how to create value
• GM mindset with a holistic view on the partnership
• Highly collaborative both externally developing strong relationships with partners and teaming up well internally (e.g., PM, Eng, Sales, Marketing)
• Proven success developing and delivering on strategic plans with leading tech companies (Top 10 Global ISV) as well as mid-sized SaaS vendors for significant business impact.
• Experience working at a startup (1,000 employees and under), building key partnerships during scaling.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
• HR Tech ecosystem experience a plus

Minimum Requirements

• 15 years of relevant professional experience
• Track record of high performance in prior roles
• Solid understanding of partnerships and alliances and how they can create value for the business
• Effective manager with experience owning a business function

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges inall of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.

The base salary range for this role is$300,000 to $340,000. OTE for this role will also include a variable component plus equity. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance.