About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Senior Data Analyst

As a member of our Analytics Team, you will play a crucial role in delivering valuable insights and driving data-driven decision-making for our clients. We are seeking a talented individual who can define, lead, and execute client engagements to produce novel financial, administrative, and/or clinical insights and outcomes. Your expertise in data analysis and visualization will help our clients gain a deeper understanding of their operations and guide them towards improved performance and efficiency.

Responsibilities

• Define, lead, and execute client engagements that produce novel financial, administrative, and/or clinical insights and outcomes.
• Evaluate/scope customer needs, coordinate the design of solutions, and clearly communicate the value proposition of complex subjects.
• Aggregate, re-structure, and curate customer data in preparation for analysis.
• Develop compelling business intelligence (BI), data visualizations, and data storytelling that provide both executive and staff guidance on performance.
• Manage projects to define, scope, and deliver advanced use cases and analytics solutions.
• Proactively identify ways to improve the team's processes, deliverables, and analytical capabilities. Lead and develop thought leadership initiatives.
• Ensure consistent delivery of output in accordance with the team’s quality assurance practices and protocols. 
• Act as a consultant, providing a consultative approach and using business analysis skills to drive data-driven decision-making.
• Identify inefficiencies and opportunities in internal team processes and deliverables.

Experience 

• Bachelor's degree in a quantitative field.
• 5+ years of working experience or a Master's degree with 3+ years of experience.
• Experience designing and delivering business intelligence and analytics solutions.
• Strong critical thinking and attention to detail.
• Effective written and verbal communication skills
• Ability to tell an effective story with the data through strong presentation skills
• Demonstrated experience with consultative approaches and utilizing business analysis skills.
• Healthcare operations knowledge/experience preferred

Technical proficiency in the following areas:

• Required:
• Expertise in SQL
• Intermediate data visualization skills
• Highly Preferred:
• Expertise in Excel (with VBA highly preferred)
• Intermediate proficiency in Python/R
• Intermediate proficiency in Google Looker/LookML
• Intermediate statistical knowledge

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
  • Base Salary range: USD $100,000 -$110,000 annually
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement:401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Product Marketing Manager

Product Marketing serves as glue that binds our product strategy with our go-to-market approaches in order to drive success and exceed our growth targets across sales and customer marketing.  

As Product Marketing Manager, your primary objective is to drive awareness and growth of CipherHealth across our key segments by devising and executing targeted campaigns in alignment with Growth Marketing. You will contribute to a variety of marketing initiatives, including product launches, growth campaigns, sales enablement, and branding.  With equal parts Product Marketer and Storyteller, you will help develop the positioning, messaging, and go-to-market strategies for our solutions by building a compelling narrative that will resonate with our primary customer groups and differentiate CipherHealth from the competition. 

Reporting into the Director, Product Marketing, you will be an essential part of the marketing team and collaborate regularly with our product, sales, clinical and customer success teams to ensure proper product/market fit for our solutions in a dynamic market.  You’ll play a critical role in building the go-to-market strategies for our products and positioning our products in simple, compelling and convincing ways to differentiate us in the market. 

A key aspect of this role is the ability to think outside the box and create new and interesting ways to reach potential clients and keep current customers engaged. The ideal candidate is highly organized, extremely detail-oriented, passionate about his/her work, and a self-starter. The ideal candidate understands how to analyze and understand key market segments, elicit customer insights, identify new areas of opportunity and develop innovative strategies for increased market penetration and expansion.

Key Responsibilities

• Contribute to the overall marketing strategy and company messaging
• Drive the external launches of net-new products and updates to existing products aligned with the product roadmap
• Project manage GTM execution for launches 
• Partner directly with the Demand Generation team to develop campaigns and plays to increase awareness and drive qualified leads to the Sales Team 
• Maintain detailed customer/prospect personas with pain points, messaging strategies, and where each persona fits in the buying process for the product
• Partner with the Enablement Team to ensure sellers are equipped with the proper artifacts and tools to always win with prospects and retain/renew/upsell customers
• Assess the overall effectiveness of the marketing launches in coordination with Marketing Ops that support our products on an ongoing basis and recommend improvements and changes
• Contribute to developing a content plan and creation of deliverables, including case studies, blogs, infographics, social media, and other materials in support of campaigns and plays  
• Support competitive intelligence research, developing profiles and differentiating messaging to articulate CipherHealth’s value
• Ensure customer focus by collaborating with Growth and Product Management to bring the voice of the customer into marketing launches and deliverables  

Requirements

• 5 – 7 years product marketing experience (B2B)
• Understanding of and experience working in the healthcare space highly desirable
• Excellent written and verbal communication skills and visual storytelling
• Proven success in executing multi-channel campaigns
• Should be a proactive self-starter with the ability to work independently
• Ability to handle multiple projects at once, with multiple stakeholders, and getting products/features launched on-time
• Collaborative and team-oriented, with an ability to build strong working relationships across levels and departments
• Self-motivated and doesn’t wait for prescriptive direction
• Capable of working in a fast-paced, dynamic environment
• Detail and results oriented 
• ROI-tracking skills, able to prove what is—or isn’t—working

Nice-to-Haves

• Trained in Pragmatic Marketing or other similar methodology
• Familiarity with with ABM marketing practices and processes
• B2B enterprise and SaaS experience

Don’t meet every single requirement?

At CipherHealth, we believe every candidate is unique and are dedicated to building an inclusive workplace. If your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate!

You will never be asked to conduct a text message interview, submit payment or share financial information to participate in our interview process. All emails from CipherHealth will come from "@cipherhealth.com" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from CipherHealth recruiting, forward it to careers@cipherhealth.com.

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity -
  • Base Salary Target for this role: 100,000 - 110,000
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Implementation Specialist

The Implementation Team, within the Professional Services organization, serves as the key provider of the initial customer experience for CipherHealth.  As such, this team sets the tone for the customer’s journey with us so an efficient and effective experience, led with a consultative approach, is critical.

You will serve as a focal point of knowledge and credibility about the implementation process and how our customers use our solutions to achieve their goals. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive implementation experience for our customers. You will primarily collaborate with the Implementation Leads and Technical Implementation Specialists supporting the implementation process to ensure successful completion of tasks. You are detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills.

Responsibilities:

• Using CipherHealth’s Implementation Methodology, successfully support our Implementation Leads through all phases of the implementation lifecycle, as well as independently manage some implementations, depending on complexity
• Develop, manage, and document project plans and related materials with and for stakeholders using CipherHealth documentation standards
• Provide consultation on product configuration and workflow based on customer goals, scope, and expectations leveraging CipherHealth best practices
• Plan, develop, and conduct quality assurance 
• Plan, develop, and conduct end-user training
• Demonstrate keen awareness to quickly identify improvement or training opportunities during the implementation phase and post go live optimization period
• Demonstrate full accountability for assigned domain of responsibility

Must have:

• Experience in enterprise and SaaS systems project management, implementation and/or support
• Attention to detail and quality
• Ability to think creatively and effectively define/translate customer needs
• Excellent teamwork and written/verbal communication skills, demonstrating a keen sense of empathy and risk
• Demonstrated capability for problem solving, decision making, sound judgment, and assertiveness
• Highly adaptable self-starter comfortable managing simultaneous tasks in a fast moving, dynamic environment 
• Strong relationship building and interpersonal skills
• Ability to turn strategic concepts into actionable plans  
• 1-2 years healthcare industry experience, MHA or related advanced degree, or equivalent experience.  

Nice to have:

• Established and proven technical skills and/or detailed familiarity with common integration methods

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
  • Base Salary range: USD $65,000 - $80,000 annually
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Customer Support Specialist

As a CipherHealth Customer Support team member you will be a resource for our customers and a key technical resource internally. You will be responsible for solving end user support tickets, directly assisting nurses and doctors out in the field using CipherHealth solutions. You will also have the opportunity to collaborate with different departments internally to improve the customer experience, to configure different product solutions, and to ensure projects are delivered on time. We are a highly collaborative, good-humored, and hardworking team who cares about using technology to improve patients’ lives.

Responsibilities

• Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions
• Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines
• Prepare comprehensive procedures in an easily-digestible format for team reference
• Configure our solutions using the CipherHealth platform for different customer use cases
• Collaborate with the Customer Success and Product teams in the development and design of creative solutions
• Create both customer-facing and internal collateral supporting our solutions

Requirements

• Adept problem-solving skills with the ability to deconstruct advanced concepts
• Exceptional attention to detail and unwavering commitment to excellence
• Strong understanding of CRM systems (Familiarity with Salesforce Service Cloud is a bonus)
• An enthusiastic mindset for delivering outstanding support experience to our customers
• Comfort in coordinating and delivering on numerous technical projects with varied stakeholders
• Innovative thinking with the capacity to determine (in technical terms) diverse stakeholders' requirements
• Independent working style, capable of making informed decisions with minimal supervision
• Stellar teamwork attitude with effective written/verbal communication skills; ability to connect with both technical and non-technical teams, demonstrating strong empathy and evaluating risks

Nice-to-haves

• Familiarity with SaaS-based technologies
• Prior work experience in a user-facing support team
• Experience in executing data interfaces and integrations, including SFTP, HL7, SSO, etc.

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
  • Base Salary range: USD $65,000 -$75,000 annually
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Account Executive

We are looking for a self-motivated, driven, and passionate Executive Sales Professional to join our sales effort in the Health Systems space (acute care, ambulatory care, etc) for our patient engagement solutions and services. This role performs complete sales cycle activities from lead identification through contract negotiation and signing, account transition to services, ongoing support and follow-on sales in the form of expansion, cross-sell & upsell. This position reports to the RVP of Sales. The ideal candidate has a passion for healthcare, a strong drive for success, process orientation, a demonstrated ability to identify, qualify and close new opportunities, and a documented track record of results. Please note that this is an Individual Contributor role.

Responsibilities

• Manages complex full-cycle sales process with a focus on new business development and repeatable revenue by engaging C-level prospects
• Builds and maintains active Pipeline at a ratio of 5X assigned Quota at all times
• Provides RVP of Sales with accurate forecasts and projections based on developed close plans, all documented in our CRM system
• Meets and/or exceeds individual quota set by management
• Does deep research based target and account planning. Identifies trendsetter ideas by researching healthcare industry and events, publications, and announcements relevant to CipherHealth’s mission
• Employ a collaborative sales model with a consultative approach to build exceptional client relationships
• Represents CipherHealth at professional conferences and fairs
• Actively prospects in assigned territory
• Collaborates closely with an assigned BDR partner on Account and prospecting plans

Qualifications:

• 8+ years of outside sales experience in the acute healthcare space
• Experience in consulting, healthcare sales, or business development required
• Proven track record of sales success driving revenue and attaining/exceeding assigned quota
• Eager to collaborate with a diverse team
• Thrives in a transparent, open culture
• Self-motivated and tenacious
• Strong time management and organizational skills
• Passionate about improving and optimizing healthcare delivery and the patient experience
• Previous employer and customer references

How We Invest In You

• Compensation: Base Salary: $150,000 - $170,000 +  commissions and equity
• Healthcare that begins on your first day:
• Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Weekly virtual yoga classes
• Employee Assistance Program (EAP)
• Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
• Discretionary PTO + 13 paid holidays
• Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
• Generous Employee Referral Program - earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
• CARE2 Values
• Bi-Weekly All Hands Meetings
• $30/employee monthly “Fundowment” for team bonding events
• Employee Resource Groups such as Rainbow Room and BIPOC Group
• Yearly donations to organizations that contribute to a more equitable world
• Weekly Lunch & Learns and robust onboarding / training programs
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire