• Australia’s leading educational video platform as we scale globally
• Join a high-performing, passionate and motivated engineering team with a culture of best practice
• Permanent role, full-time, working hybrid from home and in the Sydney office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, making video learning easy by building innovative tools, systems and services to provide the education sector with an intuitive platform to view and share high quality videos.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and the benefits of a flexible, open and vibrant work environment.

Are you ready to take your first step with us?

The role:

We are looking for a talented Data Engineer to join our fast-moving Product Team that ships code to production many times a week. We’ve built a fully cloud, best-of-breed data pipeline on top of AWS services and Snowflake, DBT, FiveTran, HighTouch, and Looker.

Our product is used by millions of users around the world and we stream millions of events from our products and services that are transformed, hydrated, and stored in our data lake. We are looking for someone to join the team and help make our data useful to teams.

This role resides within the Product Team, so there is no expectation to spend time in cross-departmental meetings and interface with internal stakeholders, leaving you with more time for big projects and deep work. The ideal candidate is a smart, personable, and friendly Data Engineer who communicates in a clear and concise manner. You live and breathe best-practice engineering and are passionate about learning new technologies

Responsibilities:

• End-to-end responsibility for data projects and work to enable our engineering teams by making data useful:
• Design, build, and maintain efficient, reusable, and reliable data pipelines and ETL processes.
• Develop and manage the data architecture to ensure data quality, integrity, and security.
• Implement best practices for data management, including data governance and data lifecycle management.
• Collaborate with product and engineering teams to understand data requirements and provide scalable solutions.
• Monitor and troubleshoot data issues, ensuring timely resolution and minimal disruption.
• Work closely within the team to support data visualization and reporting solutions using Looker.
• Create and maintain documentation related to data engineering processes and workflows.

Requirements:

• Solid experience working in data engineering or software engineering
• Experience with cloud Data Warehousing (Snowflake) and Data Lake experience
• A strong understanding of ELT/ETL processes and data architecture
• Nice to have, experience with data structures and query languages in relational DBs such as MySQL and MS SQL Server
• Experience with DBT and familiar with the best practice of data transformation and adherence best practices.
• Familiar with AWS native services (S3, DMS, Lambda, Glue, etc)
• A passion for data engineering and analytics
• Understanding of statistical models
• Ability to visualize data with the knowledge of BI tools (we use Looker)
• Ability to maintain data infrastructure, and data pipelines and ensure data integrity
• Ability to communicate ideas, processes, and practices clearly

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others ????
• Flexible working hours and arrangements- to accommodate for different working preferences and personal situations ????
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year ????
• Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health ????
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you ????
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ????‍♂️
• Generous parental leave policy - we offer an additional 16 week’s full pay ????
• Regular social events and conferences - we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily ????

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• Join a worldwide leading educational video company
• Drive relationships and enhance video learning experiences for schools
• Full time, permanent role, hybrid working in our Pyrmont office and remotely

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

The role of the Customer Success Specialistis to nurture and grow the relationships with new and existing ClickView customers & to support a high performing Customer Success team to provide optimal customer success and satisfaction using ClickView products and services.

The Customer Success Specialist will play a pivotal role in retention and renewal of the existing customer base, and will make a significant contribution to business success through hitting customer satisfaction key results.

Your responsibilities include:

• Respond to the renewals console within 24 hours
• Process renewals and send invoices for all committed customers
• Monitor renewal reminders and triage as required
• Make outgoing phone calls to lock in meetings with customers for Customer Success Managers to attend
• Support Customer Success Managers with customer renewal follow based on forecast stage
• Provide weekly renewal report progress to leaders
• Process new sales within 24 hours of handover from sales team
• Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessary
• To accurately document all actions and information on cases and requests
• Share information and actively assist other team members to deliver quality outcomes for customers

Requirements:

• 2 years' experience in a customer facing role, with superb customer service skills
• Experience in renewals or sales support beneficial
• Exceptional written and verbal communication skills with strong attention to detail
• Strong ability to build and foster relationships
• Customer centric in mindset and implementation
• Ability to problem solve and think critically

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others ????
• Flexible working hours and arrangements- to accommodate for different working preferences and personal situations ????
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year ????
• Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health ????
• Learning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you ????
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ????‍♂️
• Generous parental leave policy - we offer an additional 16 week’s full pay ????
• Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily ????

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• Lead and optimise the RevOps function for a worldwide leading educational video company
• Drive and enhance operational efficiency and drive revenue growth in customer facing teams
• Permanent full-time role, working remotely within the United States

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

At ClickView, we’re going through global expansion and an exciting period of growth across the US, UK and emerging markets. To support us on this trajectory, we’re searching for our first Head of RevOps, reporting into the CCO, to work closely with our customer teams and ensure seamless functionality. You will have an immediate impact on our productivity by optimising the revenue operations process, and driving revenue growth and efficiency.

The primary goal of the RevOps function is to accelerate the achievement of and exceed our revenue targets through; managing revenue-generating processes, collecting and analysing data, enabling and supporting sales teams, improving customer experience and satisfaction, and facilitating cross-functional collaboration to ensure teams work cohesively to achieve revenue goals.

As the Head of RevOps, you will play a critical role in developing strategies, implementing systems, and leading cross-functional projects to improve revenue operations. The role will collaborate with the global customer success and sales teams to ensure alignment and consistency in revenue forecasting, reporting, and analysis.

Your responsibilities include:

• Leading and optimising revenue operations, streamlining processes and managing the technology stack across lead generation, customer acquisition, retention, and analytics, to maximise customer lifetime value and revenue growth
• With the Chief Customer Officer, determining the go-to-market strategy for new business and product launches
• Working closely with MDs to utilise data and analytics to establish, measure and monitor key metrics, track revenue performance, identify trends and improvement areas, and support resource allocation decisions
• Utilising historical sales and customer data, analysing market trends, and advanced forecasting models to develop accurate revenue forecasts
• Collaborating with various departments, gathering customer feedback, conducting market research and monitoring market trends to drive continuous improvement and best practice in revenue operations
• Overseeing and ensuring data accuracy in Salesforce, analysing sales data, and providing reports and recommendations to the CCO (e.g. pipeline reports and identifying challenges and opportunities)
• Completing bids, tenders and security assessments, working with relevant stakeholders
• Collaborating with marketing on analysing lead generation data, and aligning marketing efforts with sales goals, ensuring that marketing campaigns generate qualified leads and contribute to revenue growth

Requirements:

• Recent experience in a similar RevOps role, with 5 years+ experience in sales and/or operations
• Proven experience contributing to revenue generation and growth
• EdTech or SaaS experience highly regarded
• Drive and passion to meet sales targets by taking ownership over contributions to team success
• Highly organised, with strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in CRM systems, Microsoft Excel and data analysis tools

Benefits:

• Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave ????
• 401k match and Platinum health insurance (80% coverage) - with vision and dental included ????
• Flexible working hours and arrangements - to accommodate for different working preferences and personal situations ????
• Generous parental leave policy - offering 16 week’s full pay ????
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year ????
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you ????
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ????‍♂️

See more jobs at ClickView

Apply for this job

• Join the Customer division for a worldwide leading educational video company
• Drive product support and enhance video learning experiences for schools
• Full-time permanent role, located in Sydney, working from home and in the office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

ClickView are looking for a talented Product Support Specialist to help us continue to provide exceptional product and technical support to our customers across our three regions - AU, UK and US. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The Product Support Specialist will follow process and maintain regular proactive contact with Customers, that builds advocacy for ClickView and its resources within the community.

This role offers you the opportunity to work as part of a global product support team to advance your skills through technical and customer service training and be rewarded for your experience and expertise, in a fun, fast paced work environment where you’ll be supported by an enthusiastic and professional team. You will be providing solutions and support to proactively and reactively resolve software pro and hardware issues as reported by our customers.

Please note - this is a global role where flexible hours may be required to support our UK and US customers.

Your responsibilities include:

• Provide effective, proactive, and professional case management via telephone, e-mail, and remote assistance
• Ensure investigation and resolutions are in within Service Level Targets and Key Performance Indicator targets
• To document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
• Contribution to support documentation such as Frequently Asked Questions (FAQ’s) and Knowledge Base Articles (KBA’s)
• Ensuring effective time and priority management with your case load and projects
• Develop and maintain trusting, productive working relationships with internal and external stakeholders/customers
• Encourage teamwork and contribute to a culture of high performance and continual improvement, including making recommendations on internal processes
• Be the voice of the customer
• Product User Acceptance Testing as and when required, prior to major releases

Requirements:

• Minimum of two years product / technical helpdesk experience
• Ability to provide technical support in a non-technical manner to suit your audience
• Technical expertise working in a school highly regarded
• Excellent customer service and communication skills
• Ability to prioritise workload and take ownership of one's tasks
• Solutions-driven, self motivated and self-managed
• Ability to work in a team environment
• Ability to identify customer needs through questioning techniques, product usage analysis and the application of standard processes and procedures highly regarded
• Experience of working with and technically supporting SaaS products highly regarded

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others ????
• Flexible working hours and arrangements- to accommodate for different working preferences and personal situations ????
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year ????
• Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health ????
• Learning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you ????
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ????‍♂️
• Generous parental leave policy - we offer an additional 16 week’s full pay ????
• Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily ????

See more jobs at ClickView

Apply for this job

• Lead Salesforce initiatives for Australia’s leading educational video company
• Drive and enhance operational efficiency, working with a high-performing and supportive team
• Permanent role, full-time, working hybrid from home and in the Sydney office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

As a Salesforce Administrator, with a deep understanding and expertise of the Salesforce platform, you’ll evaluate ClickView’s current set up against our objectives, and identify and drive successful implementations and enhancements. We are looking for someone with a constant desire to challenge, improving on the current use and experience of the Salesforce platform and supporting users globally whilst we scale and expand.

This is an opportunity for you to take the lead on a complete overhaul of the Salesforce platform, by liaising with stakeholders at all levels to understand and analyse the current processes, needs and goals of various departments within ClickView, to determine what can be improved to achieve their desired outcome.

Your end goal is to ensure optimal performance of our Salesforce platform, and to continue upgrading and configuring for optimised integration and alignment to business objectives. The ideal candidate will demonstrate an acute understanding of best practices, business processes and possess technical capabilities, ensuring that all aspects of Salesforce projects are effectively aligned with ClickView’s strategic goals.

Responsibilities:

• Requirements Gathering:Collaborate with stakeholders to understand and document their requirements, including conducting interviews, workshops, and reviewing existing documentation.
• Salesforce Configuration and Customisation:Translate business requirements into Salesforce configurations and customisations, including data models, workflows, and user interfaces.
• Data Migration and Integration:Analyse data requirements and contribute to strategies for data migration into Salesforce. Collaborate on integration projects to ensure seamless data flow between Salesforce and other systems.
• Report and Dashboard Development: Define reporting requirements and work with stakeholders to create meaningful reports and dashboards within Salesforce, providing insights into sales performance and business metrics.
• User Training and Adoption:Assist in developing training materials and conducting user training sessions to ensure that stakeholders understand how to effectively use Salesforce. Contribute to change management efforts to drive user adoption.
• Quality Assurance and Testing: Contribute to the development of test plans and test cases to validate that Salesforce solutions meet business requirements.
• Continuous Improvement: Identify opportunities for process improvement within the Salesforce environment. Stay informed about new Salesforce features and updates, providing recommendations for leveraging these advancements.
• Documentation:Create and maintain documentation, including process flows, user guides, and other materials to support Salesforce implementations.
• Stakeholder Communication:Facilitate communication between stakeholders and the technical team, ensuring that there is a clear understanding of business needs and objectives.

Requirements:

• 4+ years of experience as a certified Salesforce Administrator in a similar environment
• Extensive experience in the build, customisation, administration and maintenance of salesforce systems
• Experience in performing salesforce upgrades and ensuring successful integration
• Exceptional ability to create and maintain salesforce databases
• In-depth technical understanding of object data models, data schemas and relational databases
• In-depth knowledge of salesforce products and their functionalities
• Proficiency in creating salesforce profiles, allocating roles, and managing access
• Knowledge of importing sales data and generating salesforce reports
• Ability to provide salesforce training and end-user support, with an ability to relay technical information

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others ????
• Flexible working hours and arrangements- to accommodate for different working preferences and personal situations ????
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year ????
• Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health ????
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you ????
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ????‍♂️
• Generous parental leave policy - we offer an additional 16 week’s full pay ????
• Regular social events and conferences - we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily ????

See more jobs at ClickView

Apply for this job

• Join a passionate marketing team at a worldwide leading educational video company
• Drive relationships and enhance video learning experiences for schools
• Full time permanent role, located in US, working from home remotely + ability to visit our Charleston SC office several times as year

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career and professional development.

Are you ready to take your first step with us?

The role:

We are looking for a creative and experienced Content Marketing Lead to join our US team. This role is pivotal in driving our marketing efforts, specifically targeting K-12 educational leaders. You will be responsible for creating compelling content, writing copy, managing events, and executing strategic campaigns across various platforms, including LinkedIn and email. The ideal candidate has a background in marketing within the edtech sector or education and possesses excellent copywriting skills.

Your responsibilities include:

• Content Creation and Copywriting:
• Develop compelling and high-quality thought leadership content tailored for K-12 educational leaders
• Write engaging copy for various marketing channels, including LinkedIn, email campaigns, blog posts, and white papers
• Collaborate with the global marketing team to align content with overall branding and messaging
• Event Strategy and Management:
• Plan and execute in-person events aimed at engaging K-12 education professionals.
• Develop event strategies that align with our marketing objectives and resonate with the target audience
• Coordinate with event vendors, speakers, and internal teams to ensure successful event execution
• Content Marketing for LinkedIn and Email:
• Create and manage content marketing campaigns for LinkedIn and email that drive engagement and lead generation
• Work with our Marketing Automation Specialist to develop targeted email marketing campaigns to nurture leads and convert them into sales opportunities
• Monitor and analyze the performance of LinkedIn and email campaigns, making data-driven adjustments to improve results
• Collaboration and Teamwork:
• Work closely with a marketing manager, marketing automation specialist and graphic designer who are based out of Sydney, Australia to produce compelling content and marketing material
• Coordinate with the US-based sales team to understand their needs and create content that supports lead generation and sales efforts
• Collaborate with the global marketing team, adjusting work hours as needed to accommodate meetings across different time zones
• Market Expansion and Growth:
• Drive targeted marketing campaigns to expand ClickView's reach and growth in the US K-12 market
• Identify new opportunities for market penetration and growth, leveraging industry trends and insights
• Monitor competitor activities and market trends to stay ahead in the education technology space

Requirements:

• Proven experience in a marketing role, preferably within the edtech sector or education
• Strong copywriting skills with a portfolio of compelling content created for digital and traditional platforms
• Experience in email marketing, including campaign development and performance analysis
• Ability to work independently in a remote environment while collaborating effectively with a global team
• Flexibility to work across different time zones to coordinate with the global marketing team based in Australia
• Familiarity with marketing automation tools and lead generation techniques

Desirable:

• Experience as an educator or working within the education sector
• Proficiency in using LinkedIn for professional content marketing and engagement
• Knowledge of the US K-12 education landscape and its key challenges and opportunities
• Experience in event strategy and management, particularly in the education sector
• Previous experience in a lead generation role in an edtech or education-related company

Benefits:

• Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave ????
• 401k match and Platinum health insurance (80% coverage) - with vision and dental included ????
• Flexible working hours and arrangements - to accommodate for different working preferences and personal situations ????
• Generous parental leave policy - offering 16 week’s full pay ????
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year ????
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you ????
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ????‍♂️

See more jobs at ClickView

Apply for this job