Here are some frequently asked questions about our engineering team. you can also read about our work on our engineering careers page.

About the Platform Team

The Platform team at Clipboard Health builds the tools and infrastructure to allow us to ship high quality software incredibly fast. Our team tackles some of the hardest engineering challenges we have at the company and the projects we ship are used by nearly every engineer at the company and affect all of our customers.

Our team recently led the charge to converting our largest application from once per week deploys to Continuous Deployment with over 50 deployments every day. We also pioneered an integration testing approach that has improved our practical coverage and confidence (particularly during refactors) while requiring less test code. A few other interesting projects that we’ve worked on include:

• Standardizing deferred work via background jobs
• Standardizing interservice communication via async messages
• Building a load testing framework to simulate 5x peak traffic against key endpoints

We have big ambitions about what we can build on the Platform team, and we have the unique opportunity of modernizing the technology infrastructure for a hypergrowth startup. A few ideas for what we might work on next include:

• A new library to standardize logs, metrics, and traces that are emitted from our applications to reduce noise and help debugging
• Managing configuration in our services via code to enable a GitOps workflow
• A centralized authentication provider to improve performance and security

We’re looking for highly skilled software engineers to join the Platform team to help us build the platform on which a billion dollar company sits.

Requirements:

• 4+ years of experience in professional software development

We’re looking for engineers who are passionate about:

• Performance
• Distributed systems
• Security
• Observability
• Automation and developer productivity

About our process

We believe that the best way to evaluate software engineers is to see them work, so we do our best to simulate an actual work environment with actual work problems (with the obvious constraint that we don’t want to take up too much of your, or our time with interviews). This makes our process a bit unusual, but we hope more enjoyable and a better way for you to showcase your skills.

In short, our process is:

• A 2 hour asynchronous work simulation including a programming problem, code review, and debugging - regardless of the outcome, we’ll provide feedback on your performance on thi section
• A 1 hour synchronous coding interview with an engineer on our team
• A 2 hour asynchronous session to create a new technical design in writing
• A 1 hour system design interview, primarily focused on your submitted technical design

Perks of Working with Us

• Do meaningful work in healthcare for customers who could really use your help.
• Work on a product with strong product-market fit and a backlog of validated customer problems. If you build it, they will use it.
• Enjoy fully remote work with zero commutes. There is no “back-to-office” because we were remote from day 1.
• Being globally remote means we know how to work asynchronously. We work hard, but we also enjoy a flexible personal schedule and unlimited paid time off.

About the Role:

We think we can build many, many more labor marketplaces than “just” our current Long Term Care business. In fact, we’ve already proven that we can run multiple verticals on the same infrastructure. We brought our Dental and Pharmacy verticals to over $1M annualized GMV each without building a single additional feature to support them. 

We’ve never had more conviction that the list of attractive opportunities in front of us is as long as we’d hoped, and we have already learned a lot about how to launch and scale verticals. We install what are effectively vertical-level CEOs (“vertical owners,” in our lingo) that push through ambiguity within the following framework:

1. Discovery: A ~2-week motion where you exclusively speak to operators and professionals in potential next verticals to get signal on the size and quality of the next opportunity.
2. 0→1: Pushing ruthlessly towards a first transaction with the goal of getting a read on (a) pull from the market (how bad does their problem burn?) and (b) “smoothness” (how quickly do we think we could scale the business with our current infrastructure?).
3. 1→10: Scaling aggressively to hundreds of transactions per month while building conviction that the end state of the business is financially lucrative (even if the path to get there is costly).
4. 10→∞: Integrating the vertical into our core marketplace, i.e. systematizing our core motions like demand generation, supply acquisition, pricing, and launching new markets, with the goal of ultimately firing yourself as CEO to launch another vertical.

For those who get excited by the idea of building something out of nothing, we think being a vertical owner is the ideal role.

• Enjoy extreme ownership over what will hopefully become a large business that delivers an excellent experience to customers. Work on one of the company's primary growth objectives over the next 5+ years. 
• Get reps being fast and scrappy in a culture that applauds + rewards creative solutions and crazy ideas, and has a large taste for well-considered risks. Learn through osmosis alongside an excellent team that will push you to perform your best.
• Have the backing of a $1.3B-valued company and all of its resources.

Benefits:

• $90k-$200k total compensation
• Do great work that matters for customers who could really use your help.
• Move at the speed of your thinking. 
• Zero commute. Work wherever you are, globally (but on or around US Pacific Time hours)

*After submitting your application, please check your inbox as well as your spam folder periodically over the next few days for updates.

About the Role:

The Associate Product Manager – New Grad position is designed to grow undergraduates into product leaders. APMs at Clipboard Health move quickly, with high ownership and good judgment from day 1. Previous APMs have scaled operational processes, written new pricing algorithms from scratch, and built new products all on their own.On their own = they were given a problem → they wrote an excellent plan that solved the problem → they executed that plan with full ownership. 

Our APMs are generalists who work closely with our executive team. Instead of coming in with a toolkit and looking for problems it can solve (which often leads to incremental problem solving), they focus on the biggest problems and quickly devise new ways to solve them from first principles. Doing this from day 1 requires that our APMs are boundlessly curious and jump right into understanding our business, our users, and our product. We think that their curiosity and the ability to dive deep ultimately equips them to be excellent contributors and effective leaders.

Ownership is notgivento APMs once we think they are able to lead projects. APMs areexpectedto lead important projects from the get-go. Their plans and the quality of their execution are met with the same level of scrutiny as that of a Group Product Manager’s. We think that doing the work and getting feedback on it is one of the fastest (perhaps the fastest) ways to learn and grow, but it’s not the best path for everyone. We encourage you to think deeply about if that’s something you want.

I’d read the following docs from our team prior to applying: the Product Team Standards, Product Team Recruiting, and Product Team Structure. These documents will give you a sense of how we think and what we value. We also have more links about team and company culture on our candidate website.

In your first 30 days you’ll:

• Talk to customers, understand their problems, and surface issues we weren’t devoting enough attention to
• Ramp up on the business, the product, and how we work
• Design and run marketplace experiments to validate hypotheses
• Write weekly write-ups and other documentation to keep others abreast of your work

In your first 90 days you’ll:

• Own an important problem on your own
• Write a plan (you may have to write several drafts) that proposes a solution to the problem
• Broadcast the plan to relevant stakeholders, get their feedback, and adjust it
• Execute on the plan and report findings to the executive team

You can’t be successful here if you:

• Don’t enjoy writing. We write a lot, and we hold our writing to a high standard. If you aren’t comfortable being scrutinized on not only the content but the clarity of your writing week over week, our culture won’t be a good fit for you.
• Want to know what to do. In your role as an APM, you’ll regularly be given tasks that are seemingly ambiguous. You will have to use your judgment to bring clarity to it. You may even propose that the task isn’t something we should focus on today. That’s okay too.
• Don’t like working with data or math. As a marketplace company, we have a highly quantitative culture. Our language is steeped in numbers.
• Don’t enjoy talking to customers. We talk to our customers day in and day out. Our customer conversations are an integral part of how we make decisions.
• Don’t want an intellectual challenge. The problems we face are novel and challenging, and we expect people to solve them quickly. If you aren’t looking for an intellectual challenge in your role, this won’t be a good fit.

Benefits:

• Competitive compensation
• Unlimited vacation
• 100% remote with tri-annual offsites

About the Role

Clipboard Health doesn't grow without getting the product into the hands of customers. The Account Executive - Inside Sales makes that happen - you drive the growth of the business by introducing our product to new workplaces. This job doesn't stop at prospecting - you'll be responsible for the entire process including negotiating contract terms, closing, and onboarding. 

If you're a strong communicator with endless energy and have a knack for getting things done, Clipboard Health is the place for you to grow and develop your skills. You'll drive growth for the business while sharpening your own skills.

Responsibilities:

• Run a full-cycle sales process, prospecting leads, booking and owning discovery calls, running product demos, negotiating terms, and signing contracts
• Clearly articulate the value proposition of our products to clinical and non-clinical stakeholders
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows
• Test sales motions, pitches, value props, provide feedback on what tactics are most effective and develop and recommend sales strategies
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Based in North America
• Sales experience not required but strongly preferred
• Bachelor's Degree
• Familiarity with sales methodologies
• Willingness to try / lack of fear

Benefits:

• Do great work that matters for customers who could really use your help
• Competitive pay with uncapped commission 
• Unlimited PTO
• Fully Remote

The on-target earnings (OTE) range for this position is $106,000 - $126,000 with uncapped commissions. The estimated base salary is $60,000 - $80,000.

The range provided is Clipboard Health's reasonable estimate of the salary for this role. The actual amount may differ based on factors such as experience, knowledge, skills, abilities, and location. This role may also be eligible for discretionary bonuses and/or equity compensation.

About the Role:

One of our major growth areas is acute care, and we are looking for someone who can sell our platform to hospital systems. 

The ideal candidate is someone who already deeply understands which stakeholders matter in a hospital, how to navigate hospital buying cycles, and how to originate and push deals forward through contract negotiations to close. 

This is an execution role. If you get fired up about winning deals that drive revenue for a successful startup, this role could be a good fit. That being said, the vertical is new, so we will be learning a lot from you and your success for future replication. 

You should expect to:

• Run a full-cycle sales process, prospecting leads, booking and owning discovery calls, running product demos, negotiating terms, and signing contracts
• Clearly articulate the value proposition and ROI of our products to clinical and non-clinical stakeholders
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows
• Test sales motions, pitches, value props, provide feedback on what tactics are most effective, and develop and recommend sales strategies
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering and win product-market fit

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause.
• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions and ideas instead of asking ‘what should I do?’.
• You want to work in a fast-paced environment with constant change.

Qualifications

• 3+ years of experience selling to hospitals (if the Chief Nursing Officer or Chief Human Resources Officer was involved in the buying process, that is a huge plus). 
• Proven top performer in previous sales roles. You consistently achieved quota and were in the top 20% of your peers.
• Comfortable creating new sales motions and iterating on your own process, adapting quickly, and writing on progress and strategy.
• Highly driven and tenacious individual with a strong sense of urgency (speed is our advantage), execution focus, and ability to excel in a fast paced, dynamic and intense environment.
• Must be based in North America, with ability and willingness to occasionally travel (for example to conferences and prospect visits).

Benefits:

• Do great work that matters, in healthcare, for customers who could really use your help.
• Move at the speed of your thinking. 
• Join a small, tightly knit team that really enjoys holding each other to high expectations and has a good time doing it.
• You’ll experience the fast pace of a high-growth tech startup and be one of the first in your particular role.
• Competitive pay.
• Unlimited PTO.

About the Role

An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Inbound Account Executive (Weekend Shift) ensures any prospective customers that reach out to Clipboard Health are able to be onboarded promptly and effectively. In addition, this person would provide support to existing key customers over the weekend to elevate customers’ experience with Clipboard Health.  

If you're a strong communicator with endless energy and have a knack for getting things done, Clipboard Health is the place for you to grow and develop your skills. You'll drive growth for the business while sharpening your own skills.

Responsibilities:

• Respond quickly to inbound sales leads on weekends and onboard effectively those leads that convert
• Serve as a point of contact for key Clipboard Health customers to enable comprehensive support coverage for them even on weekends
• Reach out to churned customers to gather any weekend needs they may have
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Sales experience not required but strongly preferred
• Willingness to try / lack of fear
• Ability to work 9am to 5pm Eastern Standard Time on weekends, with a flexible 2-3 day weekday schedule aligned with any US time zone

Benefits:

• Do great work that matters for customers who could really use your help
• Competitive pay that accounts for weekend work  
• Fully Remote

Salary is based on experience and location. 

Overview 

The Marketplace Operations Representative plays a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences. They will repeatedly ask “why” until they reach the root cause of issues and go the extra mile to solve our customer’s problems. Curiosity, empathy, and strong communication skills are essential. 

Responsibilities

1. Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
2. Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company 
3. Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner 
4. Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal 
5. Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams 
6. Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
7. Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Must haves

• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams
• Comfortable handling ambiguous situations and adaptable to constant change 
• Possess an “I can handle anything” mentality 
• Demonstrate a high degree  motivation, self-direction, and initiative to achieve the goals of the team and organization
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• Positive mindset that elevates the entire team

About the Role

First and foremost, you are an excellent coach. Your task if to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. You hold the people on your team to your high standards (you are not afraid to say "this isn't good, and here's why"), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback. You are not afraid to dive into customer issues yourself and are able to become a product expert in order to serve as an excellence coaching source for your agents.

Day-to-Day Responsibilities 

• Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
• Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
• Occasionally handling angry customer escalations
• Ensure schedule adherence by agents & desired productivity levels
• Maintaining coaching logs and providing regular written feedback to agents
• Comfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps in case of low performance by team members
• Delegate tasks to high potential team members to build a culture of learning & development in the tea
• Suggest & lead team building activities for team motivation

Profile Must Haves

• Coaching experience - you've been directly responsible for help others improve their performance
• Customer service experience - you have been in a customer-facing position 

Your First Days

30 Days

You become a product expert and dive straight into support, learning how to walk the walk excellently yourself so that you can coach your future agents from a better position. 

60 Days

You get your first team and immediately set about evaluating their performance and drafting your first SMART goals for each agent to get them hitting targets. You start leaving regular written feedback to agents and get a coaching rhythm going with them. 

90 Days

Your team is hitting above 90% on quality metrics. For the agents not hitting, you have a clear plan for how you expect them to get there and by when. 

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

This is a fully remote position. We operate 24/7 and follow a rotating roster. The expectation is that the individuals should be able to accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.

About the Role:

Our finance team is expanding to support our company's growth! Reporting to our Director of Accounting, you will assist with managing month-end close, including the preparation and posting of journals. This person will have a strong collaboration with our broader Finance team to implement efficient accounting procedures. This role will require strong communication and organizational skills to ensure the company’s consolidated financial statements are prepared timely and accurately. This could be the ideal position for you if you are a detail-oriented, analytical thinker with high standards and a talent for creating financial statements.

Responsibilities:

• Perform and review daily operational accounting processes; record journal entries, complex general ledger account reconciliations, and support timely month-end close
• In-depth experience with month-end balance sheet account reconciliations
• Prepare journal entries and account reconciliations including but not limited to cash, expenses, and payroll
• Assist in implementation, maintenance, and adherence to internal controls and accounting procedures ensuring compliance with U.S. GAAP
• Play a part in a variety of department-wide initiatives, including implementation of new ERP system and transition from outsourced accounting operations
• Operate with minimum supervision
• Special projects and impromptu reporting upon request
• Participate in the team’s month, quarter, and year-end close procedures, iterating these workflows as needed
• Support the month-end, quarter-end, and year-end closing process by preparing monthly financial close workbooks
• Respond to and provide support for external auditor and tax accountant requests
• Assemble analyses for monthly balance sheets and income statements for management reporting

Requirements:

• BA/BS or equivalent in Accounting, Finance or Economics
• 2+ years of recent and relevant accounting experience
• CPA and recent Big Four experience a plus
• Comprehensive knowledge of Closing Processes
• Strong spreadsheet and data management skills (e.g., pivot tables, vlookups)
• A solid understanding of U.S. GAAP
• ERP system experience 
• Strong written communication skills. Effectively interacts with others at all levels internally and externally – within and outside of Finance. Ability to tailor communication to the audience to achieve desired results
• Self-driven motivator who takes initiative on projects with a strong ability to understand and solve creative challenges

100% remote and must be able to work in Pacific Standard Time zone