About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

This is an excellent technical opportunity not to be missed! You will be joining a fantastic team in our extensive Technical Services team who support each other working collaboratively across Australia.

About the Role

As a Senior Systems Engineer Backup, you will maintain storage, backup and associated systems infrastructure. You will work collaboratively with like-minded engineers with hand-picked key skillsets to deliver the team’s core objectives. You will care about continuous improvement, constant learning and be challenged on new technologies.

You’ll become fully immersed in our client’s technical environment, so you can make the best recommendations to assist the team and customers to ensure that they have a robust and fit for purpose solution.

What you’ll do

As a Senior Systems Engineer Backup, you will build on the existing team’s capabilities by:

• Providing operational support for backup systems and associated systems.
• Proactively managing backup systems with respect to capacity, performance and availability.
• Implementing all changes with regard to best practice for storage systems and backup systems, as provided by the relevant vendor.
• Sound documenting of procedures, solutions, and recommendations.
• Mentor and assist team members on continual improvement and best practices.

• After hours and weekend work may be required as well as Onsite and Remote work on occasions.

What you’ll bring

We are looking for someone who can demonstrate a high level of technical knowledge across multiple backup software and solutions in particular Commvault, Veeam, NetBackup and Azure. There are other platforms such as Backup Exec, EMC Networker and other applications that are a nice to have.

You will possess excellent communication and relationship building skills, and pride yourself in doing the right thing for the end user. The ability to document and present roadmaps, solutions, and best practices to internal teams as well as the customer to assist in assuring that their data is secured and recoverable.

Knowledge on Cloud, Storage and Tape Libraries would be advantages along with sound knowledge of how external services such as SQL, Oracle and Virtualization are developed and deployed.

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

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Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

The Details

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

The Opportunity

This is an excellent opportunity to join a diverse and dynamic solution provider with a huge range of clients and high-level in-house expertise. We adhere to agile principles and deliver using modern technologies, the latest development tools and practices, and always put customer value first.

Your talent is critical to help us build and develop our QA practice. We are in a growth mode and are looking for senior leaders and test managers to join us to manage projects and people. We are looking to you to explore project opportunities, build and implement test strategies, and to lead a team of testers to deliver quality results for our customers. You will leverage your experience as a test manager to create and implement effective test plans/approaches that will meet the needs of the customer within the constraints of schedules and budgets. You will understand the role that automation can play to enhance an effective test strategy. To perform optimally, you will need a strong background in testing lifecycles, test engagement models, good QA practices, test/defect management tool usage, reporting and presenting to executive levels.

Great! What skills do I need?

Manual Testing:Perform detailed manual testing of PeopleSoft modules such as Financials & Supply Chain Management (FSCM) to ensure they meet functional, performance, and reliability standards.

Automation Testing: Develop, maintain, and execute automated test scripts using tools such as Selenium, Playwright, or similar.

Test Strategy: Design and implement comprehensive test strategies, including test plans, test cases, and test scripts, based on functional and technical requirements.

Defect Management: Identify, document, and track defects using tools like JIRA, and collaborate with development teams to resolve issues efficiently.

Mentorship: Provide guidance and mentorship to junior QA engineers, fostering a culture of continuous improvement and knowledge sharing.

Collaboration: Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure quality throughout the software development lifecycle.

Reporting: Generate and analyze test reports, providing insights and recommendations for improvements.

Qualifications:

• Proficiency in manual testing techniques and methodologies.
• Extensive experience with automation tools (e.g., Selenium, Playwright).
• In-depth knowledge of PeopleSoft modules such as FSCM.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Experience with Agile squads, test management and defect tracking tools (e.g., JIRA).

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

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Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

The Details

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

The Opportunity

This is an excellent opportunity to join a diverse and dynamic solution provider with a huge range of clients and high-level in-house expertise. We adhere to agile principles and deliver using modern technologies, the latest development tools and practices, and always put customer value first.

Your talent is critical to help us build and develop our QA practice. We are in a growth mode and are looking for senior leaders and test managers to join us to manage projects and people. We are looking to you to explore project opportunities, build and implement test strategies, and to lead a team of testers to deliver quality results for our customers. You will leverage your experience as a test manager to create and implement effective test plans/approaches that will meet the needs of the customer within the constraints of schedules and budgets. You will understand the role that automation can play to enhance an effective test strategy. To perform optimally, you will need a strong background in testing lifecycles, test engagement models, good QA practices, test/defect management tool usage, reporting and presenting to executive levels.

Great! What skills do I need?

Test Planning and Strategy Development

• Develop comprehensive test strategies and plans tailored to the project’s needs.'
• Define the scope of testing for each release or delivery.

Resource Management

• Manage and allocate testing resources, including personnel, technical tools, and IT infrastructure.
• Coordinate with multiple squads and vendors to ensure efficient resource utilization.

Test Execution and Monitoring

• Oversee the execution of test plans and ensure adherence to quality standards.
• Monitor testing activities and track progress against the plan.

Stakeholder Management and Communication

• Act as the primary point of contact for all testing-related communications with stakeholders.
• Provide regular updates and reports on testing progress, issues, and risks.

Quality Assurance and Control

• Ensure that all testing activities comply with the organization’s quality standards.
• Implement and monitor quality control processes to identify and address defects.

Risk Management

• Identify potential risks in the testing process and develop mitigation strategies.
• Continuously assess and manage risks throughout the testing lifecycle.

Team Leadership

·       Lead and mentor the testing team, fostering a collaborative and productive work environment.

Vendor Management

• Coordinate with external vendors to ensure their testing activities align with project goals.
• Manage vendor performance and address any issues that arise.

Reporting and Documentation

• Prepare detailed test reports and documentation for stakeholders.
• Maintain accurate records of testing activities and outcomes.

Continuous Improvement

• Continuously evaluate and improve testing processes and methodologies.
• Stay updated with industry best practices and incorporate them into the testing strategy.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

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Only for Internal Applicants

About the Role

Here’s a fantastic growth opportunity to keep developing your Service Desk skills into the next Tier of support as a Complex Service Desk Analyst!

As a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first and second level technical

support. You’ll work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in depth

queries.

Responsibilities include:

• Providing escalated technical support via telephone or email
• Work to given Service Level Agreements and KPI’s
• Problem solve and troubleshoot

About you:

In our successful candidates, we are looking for:

• Strong attention to detail
• Excellent communication and written skills
• Positive attitude, taking initiative
• Forward-thinking problem solving skills
• An understanding of ITIL service delivery methodology and service desk

#LI-DNI

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Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance and Compliance Specialist (ANZ) role will support the delivery of a comprehensive Risk, Assurance and Compliance (RAC) program. Informed by an understanding of industry standards and controls, government legislation and regulations and internal Datacom policies will translate that knowledge into a practical program with the line of business to improve service delivery to our customers. 

What you’ll bring

• Project Administration background 
• Understanding of ITIL Methodologies 
• Understanding of external regulatory audits 
• Broad understanding of technical concepts and frameworks 
• Experience performing Business Analysis
• Experience conducting internal reviews 
• Exposure to external regulatory audits 
• Ability to liaise and negotiate effectively with all levels of staff 
• Strong attention to detail 
• Excellent analytical skills 
• Ability to present information verbally and in reports in a succinct and compelling manner 

Responsibilities

• Identifying and addressing compliance risks with proactive assessment of processes, controls, and data to identify potential weaknesses and ensure compliance.  
• Work with service line leaders to conduct gap analyses and develop mitigation plan/actions analysing situations to pinpoint potential issues before they escalate and recommending and implement corrective plans/actions. 
• Conduct regular audits and reviews inline with the line of business’s Risk and Assurance Program to determine and track progress of plans/actions ensuring quality processes interface effectively with other processes  
• Ensure compliance with relevant Government standards and controls (e.g. NZISM, AU Essential Eight) to develop and adhere to the respective Security assurance activities by conduct regular reviews to ensure all service lines effectively execute according to those process and standards. 
• Monitor and track delivery of services against relevant quality standards, develop corrective action planning to address non-conformance to quality standards 
• Escalate issues as required to management for risk management purposes 
• Delivery of all relevant contracted articles to Government Lead Agency’s on an ongoing basis as outlined in any All of Government common capability Supplier/Partnership Agreements. 
• Drive ongoing improvement and innovation through an ongoing program with the customer and delivery teams to identify and implement quality improvement initiatives. 
• Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

Are you ready to elevate your career in a dynamic, senior leadership role? As a Customer Partnership Lead at Datacom, you will be at the helm of managing key accounts, driving strategic growth, and fostering valuable relationships across various customer segments. This role is pivotal in overseeing the entire customer lifecycle, from strategy and growth to sustainability and profitability, ensuring our portfolio thrives.

In this role, you will be assigned clients based on their stage in the sales lifecycle and your unique skill set. You will be responsible for devising and executing strategies that promote growth, sustainability, and profitability for both existing and prospective clients. Ensuring exceptional customer satisfaction is paramount, and you will have significant latitude to shape Datacom’s offerings in response to evolving market and customer needs.

This position is perfect for someone with an entrepreneurial spirit, who can leverage extensive executive-level and deep customer relationships to identify and seize future opportunities for Datacom. Join us and be part of a team where your innovative ideas and strategic vision will drive success and make a lasting impact.

What you’ll bring

• Deep business understanding of end-to end sales to delivery cycle
• Ability to lead and story tell at presentations and confidently sell Datacoms offerings
• Ability to write high quality proposal documents
• Strong consultative, strategy and planning skills
• Financial/commercial/contractual analysis, management, and governance
• Commercial and Contractual acumen
• Demonstrated Negotiation skills

Responsibilities

Strategy & Growth:

• Strategic planning and execution of acquisition for new customers in your value creation role
• Focus on new customer acquisition and the exceptional growth (white space) within our existing and new customer portfolio.
• Net new customers into Datacom’s portfolio, that positively contribute to our revenue and margin performance

Relationships:

• The Customer Partnerships Lead will have a customer focused/market facing priority, with the goal to develop long term quality engagements with typically large public and private Australian organisations.
• Building value-based relationships in our accounts whilst developing key relationships (and ecosystems) that strategically enable you to deliver on Datacom objectives

Delivery:

• Ensure all delivery is well planned and executed with excellence. Ensuring the right people, commercials and governance are in place to deliver successfully to our customers
• Consistently and sustainably delivering on commitments made to customers (time, cost, and quality). Managing customer contract issues and resolutions to minimise negative impacts to both Datacom and our customers

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

#LI-DNI

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Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance Capability Specialist responsible for the to the development and implementation of the assurance capability plan by delivering key initiatives to across their Line of Business. This role will collaborate with service lines, developing processes, and supporting training and development activities to enhance overall service quality and compliance. 

What you’ll bring

• Broad knowledge of work processes and quality system requirements. 
• Strong knowledge of change management and process improvement practices. 
• An appreciation of both IT and business Process management. 
• Knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc
• 3+ years’ experience in quality, operations or project management. 
• Proven experience in change Management, business analysis and process improvement
• Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Responsibilities

• Contributes to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables. 
• Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.  
• Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards. 
• Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams. 
• Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required. 
• Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives. 
• Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals. 

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance and Compliance Specialist (ANZ) role will support the delivery of a comprehensive Risk, Assurance and Compliance (RAC) program. Informed by an understanding of industry standards and controls, government legislation and regulations and internal Datacom policies will translate that knowledge into a practical program with the line of business to improve service delivery to our customers. 

What you’ll bring

• Project Administration background 
• Understanding of ITIL Methodologies 
• Understanding of external regulatory audits 
• Broad understanding of technical concepts and frameworks 
• Experience performing Business Analysis
• Experience conducting internal reviews 
• Exposure to external regulatory audits 
• Ability to liaise and negotiate effectively with all levels of staff 
• Strong attention to detail 
• Excellent analytical skills 
• Ability to present information verbally and in reports in a succinct and compelling manner 

Responsibilities

• Identifying and addressing compliance risks with proactive assessment of processes, controls, and data to identify potential weaknesses and ensure compliance.  
• Work with service line leaders to conduct gap analyses and develop mitigation plan/actions analysing situations to pinpoint potential issues before they escalate and recommending and implement corrective plans/actions. 
• Conduct regular audits and reviews inline with the line of business’s Risk and Assurance Program to determine and track progress of plans/actions ensuring quality processes interface effectively with other processes  
• Ensure compliance with relevant Government standards and controls (e.g. NZISM, AU Essential Eight) to develop and adhere to the respective Security assurance activities by conduct regular reviews to ensure all service lines effectively execute according to those process and standards. 
• Monitor and track delivery of services against relevant quality standards, develop corrective action planning to address non-conformance to quality standards 
• Escalate issues as required to management for risk management purposes 
• Delivery of all relevant contracted articles to Government Lead Agency’s on an ongoing basis as outlined in any All of Government common capability Supplier/Partnership Agreements. 
• Drive ongoing improvement and innovation through an ongoing program with the customer and delivery teams to identify and implement quality improvement initiatives. 
• Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance and Compliance Specialist (ANZ) role will support the delivery of a comprehensive Risk, Assurance and Compliance (RAC) program. Informed by an understanding of industry standards and controls, government legislation and regulations and internal Datacom policies will translate that knowledge into a practical program with the line of business to improve service delivery to our customers. 

What you’ll bring

• Project Administration background 
• Understanding of ITIL Methodologies 
• Understanding of external regulatory audits 
• Broad understanding of technical concepts and frameworks 
• Experience performing Business Analysis
• Experience conducting internal reviews 
• Exposure to external regulatory audits 
• Ability to liaise and negotiate effectively with all levels of staff 
• Strong attention to detail 
• Excellent analytical skills 
• Ability to present information verbally and in reports in a succinct and compelling manner 

Responsibilities

• Identifying and addressing compliance risks with proactive assessment of processes, controls, and data to identify potential weaknesses and ensure compliance.  
• Work with service line leaders to conduct gap analyses and develop mitigation plan/actions analysing situations to pinpoint potential issues before they escalate and recommending and implement corrective plans/actions. 
• Conduct regular audits and reviews inline with the line of business’s Risk and Assurance Program to determine and track progress of plans/actions ensuring quality processes interface effectively with other processes  
• Ensure compliance with relevant Government standards and controls (e.g. NZISM, AU Essential Eight) to develop and adhere to the respective Security assurance activities by conduct regular reviews to ensure all service lines effectively execute according to those process and standards. 
• Monitor and track delivery of services against relevant quality standards, develop corrective action planning to address non-conformance to quality standards 
• Escalate issues as required to management for risk management purposes 
• Delivery of all relevant contracted articles to Government Lead Agency’s on an ongoing basis as outlined in any All of Government common capability Supplier/Partnership Agreements. 
• Drive ongoing improvement and innovation through an ongoing program with the customer and delivery teams to identify and implement quality improvement initiatives. 
• Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Business Continuity & Resilience Manager role is responsible for the implementation and ongoing management of risk and business continuity processes, practices and practice artefacts within their line of business service lines. This role will ensure that Datacom meets their business continuity and resilience management obligations. 

The role will maintain a detailed understanding and contribute to improvement of the relevant frameworks, processes/procedures and artefacts across Datacom Group while working in an advisory capacity and assisting in line of business discussions regarding plans to ensure service delivery resilience as required with our customers

What you’ll bring

• Expert understanding of risk management & risk advisory industry leading practice
• Expert understanding of Business Continuity planning frameworks & industry leading practice
• Experience in the administration of risk management and risk advisory processes, artefacts & progress reporting.
• Experience in developing, implementing & administering Business Continuity planning processes, artefacts & testing regimes.
• Experience in continuous improvement plan development & execution.
• Experienced in the facilitating of Business Impact Analysis workshops
• Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Responsibilities

• Develop and implement a schedule for regular risk audits, periodic reviews and business continuity plan effectiveness testing. 
• Providing expert consultancy, reviews, and recommendations to internal stakeholders to continue improve their risk posture and business continuity plan preparedness/effectiveness.  
• Provide the Associate Director Delivery Assurance reporting requirement for Datacom’s Business Continuity Council (BCC) on behalf of their line of business leaders as to the status of the business continuity programme. Supporting and partaking in governance forums as required. 
• The implementation, delivery, and continuous improvement of highly effective industry standard/industry-leading risk and business continuity management practices across Australia and New Zealand.  
• Support service line leaders to ensure the implementation and governance of a contractual compliance program, providing expert consultancy, reviews and recommendations to service delivery teams to continue improving their risk posture and business continuity plan preparedness/effectiveness. 
• Assist to prepare periodic reporting for Datacom’s Group Leadership detailing progress toward optimal risk posture, including escalation of any impediments/roadblocks to achieving optimal risk posture. 
• Maintenance and improvement of all relevant leading-practice risk management & business continuity planning artefacts, including process documentation. 
• Ensure all stakeholders (internal and external) adhere to the Risk and BCM processes in line with regulatory, internally directed leading practices and customer requirements (as agreed)

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

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Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance Capability Specialist responsible for the to the development and implementation of the assurance capability plan by delivering key initiatives to across their Line of Business. This role will collaborate with service lines, developing processes, and supporting training and development activities to enhance overall service quality and compliance. 

What you’ll bring

• Broad knowledge of work processes and quality system requirements. 
• Strong knowledge of change management and process improvement practices. 
• An appreciation of both IT and business Process management. 
• Knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc
• 3+ years’ experience in quality, operations or project management. 
• Proven experience in change Management, business analysis and process improvement
• Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Responsibilities

• Contributes to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables. 
• Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.  
• Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards. 
• Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams. 
• Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required. 
• Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives. 
• Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals. 

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance Capability Specialist responsible for the to the development and implementation of the assurance capability plan by delivering key initiatives to across their Line of Business. This role will collaborate with service lines, developing processes, and supporting training and development activities to enhance overall service quality and compliance. 

What you’ll bring

• Broad knowledge of work processes and quality system requirements. 
• Strong knowledge of change management and process improvement practices. 
• An appreciation of both IT and business Process management. 
• Knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc
• 3+ years’ experience in quality, operations or project management. 
• Proven experience in change Management, business analysis and process improvement
• Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Responsibilities

• Contributes to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables. 
• Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.  
• Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards. 
• Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams. 
• Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required. 
• Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives. 
• Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals. 

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Business Continuity & Resilience Manager role is responsible for the implementation and ongoing management of risk and business continuity processes, practices and practice artefacts within their line of business service lines. This role will ensure that Datacom meets their business continuity and resilience management obligations. 

The role will maintain a detailed understanding and contribute to improvement of the relevant frameworks, processes/procedures and artefacts across Datacom Group while working in an advisory capacity and assisting in line of business discussions regarding plans to ensure service delivery resilience as required with our customers

What you’ll bring

• Expert understanding of risk management & risk advisory industry leading practice
• Expert understanding of Business Continuity planning frameworks & industry leading practice
• Experience in the administration of risk management and risk advisory processes, artefacts & progress reporting.
• Experience in developing, implementing & administering Business Continuity planning processes, artefacts & testing regimes.
• Experience in continuous improvement plan development & execution.
• Experienced in the facilitating of Business Impact Analysis workshops
• Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Responsibilities

• Develop and implement a schedule for regular risk audits, periodic reviews and business continuity plan effectiveness testing. 
• Providing expert consultancy, reviews, and recommendations to internal stakeholders to continue improve their risk posture and business continuity plan preparedness/effectiveness.  
• Provide the Associate Director Delivery Assurance reporting requirement for Datacom’s Business Continuity Council (BCC) on behalf of their line of business leaders as to the status of the business continuity programme. Supporting and partaking in governance forums as required. 
• The implementation, delivery, and continuous improvement of highly effective industry standard/industry-leading risk and business continuity management practices across Australia and New Zealand.  
• Support service line leaders to ensure the implementation and governance of a contractual compliance program, providing expert consultancy, reviews and recommendations to service delivery teams to continue improving their risk posture and business continuity plan preparedness/effectiveness. 
• Assist to prepare periodic reporting for Datacom’s Group Leadership detailing progress toward optimal risk posture, including escalation of any impediments/roadblocks to achieving optimal risk posture. 
• Maintenance and improvement of all relevant leading-practice risk management & business continuity planning artefacts, including process documentation. 
• Ensure all stakeholders (internal and external) adhere to the Risk and BCM processes in line with regulatory, internally directed leading practices and customer requirements (as agreed)

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

See more jobs at Datacom

Apply for this job

Please note that as this is a contracting role, we will only be able to accept applications from candidates who are currently based in New Zealand. 

 
Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  

 
About Us 

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. 

 
About the Role 

The Senior Android Developer role is responsible for the core coded business logic for the developed application or platform. They should be intimately familiar with the languages and design patterns used in the application and strive to deliver code that is well structured and maintainable. 

It is their job to understand the business requirements for a feature or component of the application or platform and deliver the code to fulfil those requirements. The developer will be responsible for working with the relevant domain team members to ensure that all solutions are developed/coded and configured (including reporting) to ensure that the solution achieves the intended business requirements. We are looking for someone who is not only technically strong, but also excels in communication, leadership, and collaboration 

 
What you’ll bring 

• Extensive experience with developing mobile apps within agile teams 

• Proven product development skills and experience in Android development 

• Ideally, have built mobile apps in Java/Kotlin for the past 5+ years 

• Experienced with modern Android development concepts, including Jetpack libraries (e.g. Jetpack Compose, Navigation, WorkManager) and Kotlin Coroutines 

• Experience building and maintaining apps with a large userbase 

• Experience building reusable and testable code 

• Experience writing unit and UI tests 

• Experience with modularization is an added advantage 

• Experience using CI/CD practices and tooling 

• Familiar with app deployment using Google Play Console, Firebase App Distribution and App Center  

• Good business experience and knowledge across several industries to help reshape 
  parts of the business and deliver agreed outcomes 

• Excellent communication skills, with a strong focus on helping create collaborative 
  and productive teams 

• Good conceptual and problem-solving skills with the ability to quickly learn and pick 
  up new technologies 

 
Responsibilities 

• Develop code in a clear and maintainable way with a focus on ease of use & performance 

• Be familiar with development frameworks and good practices 

• Use established and common design patterns 

• Work with the delivery team to design and deliver customer outcomes 

• Work with QA team to design and run functional tests 

• Work with the Business Analyst to resolve gaps or ambiguities in the functional requirements and design 

Why join us here at Datacom?  

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.  

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.  

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.  

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.  

See more jobs at Datacom

Apply for this job

Please note that as this is a full-time permanent role, we will only be able to accept applications from candidates who are currently a New Zealand Citizen and based in New Zealand.

 
Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  

 
About Us 

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. 

 
About the Role 

The Senior Android Developer role is responsible for the core coded business logic for the developed application or platform. They should be intimately familiar with the languages and design patterns used in the application and strive to deliver code that is well structured and maintainable. 

It is their job to understand the business requirements for a feature or component of the application or platform and deliver the code to fulfil those requirements. The developer will be responsible for working with the relevant domain team members to ensure that all solutions are developed/coded and configured (including reporting) to ensure that the solution achieves the intended business requirements. We are looking for someone who is not only technically strong, but also excels in communication, leadership, and collaboration 

 
What you’ll bring 

• Extensive experience with developing mobile apps within agile teams 

• Proven product development skills and experience in Android development 

• Ideally, have built mobile apps in Java/Kotlin for the past 5+ years 

• Experienced with modern Android development concepts, including Jetpack libraries (e.g. Jetpack Compose, Navigation, WorkManager) and Kotlin Coroutines 

• Experience building and maintaining apps with a large userbase 

• Experience building reusable and testable code 

• Experience writing unit and UI tests 

• Experience with modularization is an added advantage 

• Experience using CI/CD practices and tooling 

• Familiar with app deployment using Google Play Console, Firebase App Distribution and App Center  

• Good business experience and knowledge across several industries to help reshape 
  parts of the business and deliver agreed outcomes 

• Excellent communication skills, with a strong focus on helping create collaborative 
  and productive teams 

• Good conceptual and problem-solving skills with the ability to quickly learn and pick 
  up new technologies 

 
Responsibilities 

• Develop code in a clear and maintainable way with a focus on ease of use & performance 

• Be familiar with development frameworks and good practices 

• Use established and common design patterns 

• Work with the delivery team to design and deliver customer outcomes 

• Work with QA team to design and run functional tests 

• Work with the Business Analyst to resolve gaps or ambiguities in the functional requirements and design 

Why join us here at Datacom?  

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.  

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.  

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.  

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.  

See more jobs at Datacom

Apply for this job

A bit about Smartly, a Datacom company

We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation. As a fast-growing FinTech expanding into adjacent markets, Smartly offers a fast paced, fun work environment with great opportunities for personal and professional development.

What we’re looking for

Are you a sales enthusiast with a passion for helping customers solve their problems? Do you have a customer-centric sales approach based on active listening, clear communication, and effective follow-up? Are you ambitious and eager to develop and grow your sales skills and career? If so, we want to hear from you!

What does the job involve?

As an Inbound Sales Consultant, you will be responsible for handling inbound inquiries from various sources, such as web, phone and email. You will conduct initial discovery calls, identify customer pain points, and showcase how Smartly helps them overcome their challenges. You will perform software demonstrations and close deals with smaller companies. Additionally, you’ll engage in proactive outreach to existing customers to create upsell and cross-sell opportunities. You will work closely with the Sales, Marketing and Growth Teams to optimise lead generation and customer acquisition.

What you'll get

• An attractive salary & commission scheme.
• Great employee benefits including Health and Life Insurance.
• Flexible working – work from home up to two days a week.
• Conveniently located right next to the Lower Hutt shopping mall.
• Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.
• We’re also truly passionate about our people and seeing them grow.

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Position:  Automation Engineer

Datacom Location:  Melbourne and Sydney preferred but open to anywhere in Australia

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

About the Role (Your Why)

As an Automation Engineer, you will be providing technical support and expertise, testing new solutions, responding to feedback, and actively participating in future technology road mapping as well as maintain & support current solutions.

Working as a bridge between Automation technologies and customer support teams, Automation Engineers work to take customer requirements and business information to design or re-design, develop, test and implement complex Automation solutions. The Enablement Automation team are committed to Agile delivery with a focus on Automation toolsets and DevOps approach. This role is a great opportunity for a Service Desk Analyst looking for a new challenge or a Wintel engineer looking to expand their knowledge and skillset to join the team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You’ll Do

• Provide Technical support and consultancy, as required
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
• Assist in the design and development of new products and tools necessary to make customer accounts comfortable and successful at selling products
• Participate in the development of SRE Function and capability
• Maintain & Improve existing implementations
• Provide technical/ product knowledge for sales people, business, and support teams on customer accounts
• Foster a positive, inclusive and safe working environment with a ‘Can do’ attitude

What You'll Bring

To be considered for this role then you must have most if not all of the following:

• Experience working with DevOps processes and pipeline automation / CI/CD type scenarios
• Solid foundation in containerized application management. Concepts such as Docker Compose, bind volumes, container networks
• Basic / Intermediate Python Development skills. Must be able to construct basic applications / scripts using Python to perform a variety of tasks, such as Automation, data/text manipulation. Ideally exposure / knowledge of frameworks such as Django and Flask
• Basic Database skills. Must be able to articulate database concepts (tables, roles, queries – eg: Differentiate between DDL, DML and a query)
• Understanding of ETL concepts and ideally some experience working with ETL tools. Experience working with tools such as AWS Glue or Azure Data Factory highly regarded
• Intermediate / advanced knowledge of Ansible and AAP/AWX. Must know how they work, how to use modules, collections, execution environments, instances and develop and test playbooks focused on automating processes
• Basic understanding of Internetworking concepts. Must be able to articulate simple concepts like OSI (ideally understand L4 Up), understand Layer 7 networking (Must understand how HTTP/S works for example)
• Basic Unix administration skills. Must be able to use a shell to configure basic system settings, such as mounting filesystems, changing permissions and file ownership etc. Must be able to use CLI tools to review logs and troubleshoot

It is also desirable if you also have:

• Kubernetes skills and experience.
• Experience in internal application support (eg: Exposure to the code). Looking for someone who can take evidence from the application, apply what they see and understand how that is reflected in the code.
• Elastic tooling (Elasticsearch, Logstash, Kibana)
• LLM exposure or skills

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

See more jobs at Datacom

Apply for this job

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.\

Culture

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

About the Role

As a Systems Engineer, you will be responsible for installing, supporting and customizing developed systems software and firmware for customers. This role will involve operating Datacom’s technical infrastructure including corporate hardware and software as well as providing corporate systems for the Datacom Business. Your knowledge, and more importantly ability to learn and apply your skills, will lead to success in the role and for the team. We build and run numerous key systems for some great Kiwi companies and we keep their businesses running. As a result, we are passionate about getting the results that the customer needs and adding value to their business.

Role Responsibilities

The Systems Engineer is responsible for providing proactive and reactive support services to maintain the availability, reliability & security of our customers' core infrastructure, and timely action of customer service requests while maintaining accurate and timely documentation in line with ITIL standards, and as such responsibilities will include.

• Undertaking assigned work.
• Has the confidence to engage with our clients, and talk them through issues that may arise or changes that can be made to provide business and technological benefits.
• Is honest and transparent communication with excellent organisation skills
• Exhibits passion and pride in everything that they do
• Has the knack to easily multi-task between our varied client environments
• Aptitude to work within a team and the wider Datacom business

You will.

• Provide support to customers globally, working collaboratively with colleagues.
• Manage own workload and provide constant proactive support and updates to colleagues and customers
• Follow predefined processes around the ITIL service delivery framework
• Consistently ensure all open tickets are managed and supported appropriately till closure
• Work to meet SLAs and escalate to your Team Lead/Manager when you are unable to meet SLAs or undertake assigned work.
• Contribute to the development of our services
• To continuously develop and update your knowledge, skills & certifications, where necessary.

We are looking for someone who:

• Has passion and pride in everything that they do and are willing to both teach and learn.
• Has the knack to easily multi-task between our varied client environments
• Confidence to engage with our clients and talk them through issues that may arise or changes that can be made to provide business and technological benefits.
• Is honest and transparent in their communication with excellent organisation skills
• Aptitude to work within a team and the wider Datacom business
• Proven analytics and problem-solving skills
• Has Agile and ITIL experience
• Has a strong focus on the importance of documentation as well as accurate and punctual timekeeping
• Is detail oriented and process focused
• Ability to multitask between several environments

On the technical side, you should have plenty of experience with Windows Server Technologies. Some of the technologies we play with and you will ideally understand include:

• Azure O365 technical skills.
• VMWare ESXi
• Storage
• Advanced Active Directory
• Sound SSL Certificate Knowledge.
• Current Microsoft operating systems
• Azure and AWS cloud knowledge

Desirable Technical Skills:

• VMware ESXi server
• PowerShell
• BigFix
• Security
• Backups knowledge

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

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Position:  Automation Engineer

Datacom Location:  Melbourne and Sydney preferred but open to anywhere in Australia

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

About the Role (Your Why)

As an Automation Engineer, you will be providing technical support and expertise, testing new solutions, responding to feedback, and actively participating in future technology road mapping as well as maintain & support current solutions.

Working as a bridge between Automation technologies and customer support teams, Automation Engineers work to take customer requirements and business information to design or re-design, develop, test and implement complex Automation solutions. The Enablement Automation team are committed to Agile delivery with a focus on Automation toolsets and DevOps approach. This role is a great opportunity for a Service Desk Analyst looking for a new challenge or a Wintel engineer looking to expand their knowledge and skillset to join the team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You’ll Do

• Provide Technical support and consultancy, as required
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
• Assist in the design and development of new products and tools necessary to make customer accounts comfortable and successful at selling products
• Participate in the development of SRE Function and capability
• Maintain & Improve existing implementations
• Provide technical/ product knowledge for sales people, business, and support teams on customer accounts
• Foster a positive, inclusive and safe working environment with a ‘Can do’ attitude

What You'll Bring

To be considered for this role then you must have most if not all of the following:

• Experience working with DevOps processes and pipeline automation / CI/CD type scenarios
• Solid foundation in containerized application management. Concepts such as Docker Compose, bind volumes, container networks
• Basic / Intermediate Python Development skills. Must be able to construct basic applications / scripts using Python to perform a variety of tasks, such as Automation, data/text manipulation. Ideally exposure / knowledge of frameworks such as Django and Flask
• Basic Database skills. Must be able to articulate database concepts (tables, roles, queries – eg: Differentiate between DDL, DML and a query)
• Understanding of ETL concepts and ideally some experience working with ETL tools. Experience working with tools such as AWS Glue or Azure Data Factory highly regarded
• Intermediate / advanced knowledge of Ansible and AAP/AWX. Must know how they work, how to use modules, collections, execution environments, instances and develop and test playbooks focused on automating processes
• Basic understanding of Internetworking concepts. Must be able to articulate simple concepts like OSI (ideally understand L4 Up), understand Layer 7 networking (Must understand how HTTP/S works for example)
• Basic Unix administration skills. Must be able to use a shell to configure basic system settings, such as mounting filesystems, changing permissions and file ownership etc. Must be able to use CLI tools to review logs and troubleshoot

It is also desirable if you also have:

• Kubernetes skills and experience.
• Experience in internal application support (eg: Exposure to the code). Looking for someone who can take evidence from the application, apply what they see and understand how that is reflected in the code.
• Elastic tooling (Elasticsearch, Logstash, Kibana)
• LLM exposure or skills

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

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Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

As the Workforce Planner, you will be responsible for analysing, forecasting, and planning the workforce supply and demand, talent needs and gaps to ensure that Datacom has the right people with the right skills to support our business objectives.

Our offices are based in Adelaide, Brisbane and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizenand be able to achieve a Baseline or NV1 security clearance.

What you’ll do   

As the Workforce Planner is responsible for (but not limited to):

• Analysing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce and long-range plans
• Collaborating with business leaders, strategic planning, HR, Finance and other stakeholders across Datacom to review existing and future workforce needs and to ensure alignment with business objectives and financial goals
• Collecting, interpreting and evaluating workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviews processes and monitors plan effectiveness.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Previous experience working with WFM systems (Verint, Calabrio & Genesys preferred)
• Previous experience working in Workforce planning within a large complex IT Consultancy
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Ability to work on complex assignments that requiring your analytical skills and judgment for resolving complex issues or in making recommendations
• Experience with balancing budgets, work schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and cross functional team members within own area of expertise
• Strong verbal and written communication skills with a wide variety of stakeholders with the ability to influence other teams
• Previous experience in establishing and adherence to budgets, schedules, work plans, and performance requirements

Why join us here at Datacom? 

 Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

 We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

 We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

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