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Formstack




Formstack is hiring a Remote Account Executive - Enterprise

Account Executive - Enterprise - Formstack - Career Page

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Formstack is hiring a Remote Director of Professional Services

Director of Professional Services - Formstack - Career PageSee more jobs at Formstack

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Formstack is hiring a Remote Business Systems Analyst

Business Systems Analyst - Formstack - Career Page

Formstack is hiring a Remote Account Executive - Mid-Market

Account Executive - Mid-Market - Formstack - Career Page

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Formstack is hiring a Remote Strategic Account Manager, Mid-Market

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Strategic Account Manager, Mid-Market to help us accomplish this mission. 

 

Formstack is aremote-firstcompany with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

 

Kevin Long, Sales Manager - Growth at Formstack, is looking to hire someone who will complement and strengthen the team.

 

 

Who You Are:

  • You are great at building relationships with customers
  • You enjoy helping customers solve problems and improve inefficiencies
  • You thrive in environments that experience a lot of change
  • You speak up when you have ideas on how to improve internal processes or strategies
  • You work well in a team environment
  • You are competitive and enjoy the thrill of hitting a revenue target
  • Your written and verbal communication skills are excellent
  • You are a creative problem-solver
  • You are comfortable working remotely and with a remote team

 

What You’ll Do:

You will become an Account Expansion rockstar by working with clients to build rapport and generate revenue, collaborating with Customer Support to work through tickets from existing clients, and developing processes for qualifying best targets among clients. 

 

How You’ll Succeed:

  • Generate revenue through cadence driven communications with current clients
  • Build rapport and trust with clients post sale to become an advisor for additional problems Webmerge can solve in their organization
  • Work technical Customer Support tickets in from existing clients to drive additional revenue through plan upgrades
  • Develop and iterate process for qualifying best targets among clients
  • Execute on quota by increasing MRR in existing accounts

 

What We’re Looking For:

  • 2+ Years strategic sales experience in a business-to-business sales environment
  • Proven success in previous sales roles
  • Strong verbal and written communication
  • Eager problem solver and creative thinker

 

Bonus Points:

  • Experience in a SaaS company 
  • Existing technical knowledge or prior experience in a technical sales role
  • Experience with Salesforce 
  • Four-year college degree from an accredited institution 

 

Salary Range:

$70,000 - $75,000 per year (USD) + Bonus (OTE ~ $139,500)

 

***This is a remote position***

 

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Data Engineer

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Data Engineer to help us accomplish this mission. 

 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

 

Ozan Akcin, Data Engineer at Formstack, is looking to hire someone who will complement and strengthen the team.

 

 

Who You Are:

 

  • You are a great communicator with excellent documentation skills
  • You are a self-guided person with the ability to correctly prioritize projects given the evolving research needs of the firm's analysts
  • You are a hands-on individual who is constantly in touch with data stakeholders rather than designing solutions in isolation
  • You are a proactive thinker of data end-use scenarios and engineering the solutions required for these

 

What You’ll Do:

 

A typical day in this role would likely involve tracking usage of the Data

Team's third-party vendor data sets by the firm's analysts and offering design

improvements to schema to improve reads.  On some days you'd be reaching out to

the analysts to get feedback on their use of these datasets while on others

you would be working on scalable design improvements to the Data Team's 

throughput processes to meet these requirements. This position will report to the head of Data Engineering.

 

How You’ll Succeed:

 

  • Be functionally responsible for one or more of the Data Team's vendor specific batch and streaming ETL pipelines
  • Optimize data transformations for data end use via Looker
  • Keep abreast of analyst requirements for the company's vendor-specific data sources and make adjustments to these as needed

 

What We’re Looking For:

 

  • 2+ years experience building enterprise-quality (shippable) code in flavors of PHP/Python/Go or similar
  • 2+ years experience designing ETL (esp streaming) pipelines from scratch (not just working with out-of-the-box ETL solutions)
  • Experience with *nix systems, including shell scripting
  • Expert SQL proficiency (MySQL)
  • Thorough understanding of scalable data throughput architectures with a view to optimizing performance as balanced against costs
  • Experience working with a wide variety of APIs and authentication protocols
  • Familiarity with data infrastructure <=> BI Platform optimization concepts (in particular Looker)

 

Bonus Points:

 

  • Prior experience working with data infrastructures feeding BI tools. e.g. Spotfire, Panopticon, Tableau, Looker, etc. ( Note: we are a Looker shop)
  • Prior experience working with marketing automation vendors ( Pardot, Pendo, Google Analytics, etc. )
  • Experience with Airflow
  • Knowledge of NoSQL (DynamoDb) and/or GCP architectures a plus
  • Knowledge of Kinesis firehose, lambda functions, messaging/queueing systems a plus

 

Salary Range:

 

$110,000 - $120,000 per year (USD)

 

***This is a remote position***

 

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Business System Manager

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a CX Business System Manager to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We serve over 110 different countries with our current customer base and intend on expanding even more! Formstack offers more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Ellia Chon, Senior Director of CX Operations at Formstack, is looking to hire someone who will complement and strengthen the team.

Who you are:

You are a problem solver and a motivated learner. You are a great communicator, collaborative, detail-oriented, and can see a project through from start to finish. You are able to act on your own but know when to ask for help or consult others. You are willing and able to mentor others. You have a strong technical background and bring passion and energy to any team you are on. You are committed to learning on and off the job, are outgoing, and have an enthusiastic/can-do demeanor.


In this role, you can expect the following responsibilities:

  • Set an inspirational technology vision for the CX (Customer Success, Professional Services, Support) organization and build the path to execute it both in the short-term and long-term
  • Futureproof our organization by proactively evolving our technology strategy and tech stack to scale our operations, while also solving the front line team’s day-to-day challenges
  • Develop, maintain, and enhance features on our ServiceCloud/Salesforce system
  • Work with stakeholders and team to define a plan and execute on documenting workflows and internal processes
  • Collaborate with the Development, UX, and product managers to support cross-functional system initiatives and implement the CX technology roadmap
  • Attract, grow and retain top talent, providing inspiration, clarity of purpose, and an environment conducive to diversity of thought, innovation, and personal/career growth

To thrive in this role, you have:

  • 3-5 years of experience in technical consulting, management consulting, technical program management, operations management, or product management
  • 1+ years managing high-performing teams
  • Sharp technical, analytical, and problem-solving skills with a strong bias for action, thinking from first principles and delivering the best results
  • Development experience in Salesforce technologies (VisualForce, Apex, Lightning, SOQL/SOSL)
  • Salesforce certification (Force.comAdvanced Developer or Salesforce Certified Platform Developer II)
  • Thorough understanding of Salesforce platform API, capabilities, and development practices (especially Sales and Service Cloud)
  • Strong working experience using a variety of web development frameworks (PHP, C# ASP.Net preferred)
  • Strong software architectural awareness
  • Experience with continuous integration pipelines
  • Experience with managing technical debt and tackling ongoing scaling issues
  • Working knowledge of HTML, CSS, DOM, Javascript, jQuery, and modern front-end frameworks
  • Ability to communicate with clarity and purpose across stakeholders, including tailoring messaging for a given audience
  • Strong desire for collaboration and partnerships - this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management

 

Salary Range:$100,000-$110,000per year (USD) plus bonus up to 10% of base salary

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote CX Business System Manager

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a CX Business System Manager to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We serve over 110 different countries with our current customer base and intend on expanding even more! Formstack offers more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Ellia Chon, Senior Director of CX Operations at Formstack, is looking to hire someone who will complement and strengthen the team.

Who you are:

You are a problem solver and a motivated learner. You are a great communicator, collaborative, detail-oriented, and can see a project through from start to finish. You are able to act on your own but know when to ask for help or consult others. You are willing and able to mentor others. You have a strong technical background and bring passion and energy to any team you are on. You are committed to learning on and off the job, are outgoing, and have an enthusiastic/can-do demeanor.


In this role, you can expect the following responsibilities:

  • Set an inspirational technology vision for the CX (Customer Success, Professional Services, Support) organization and build the path to execute it both in the short-term and long-term
  • Futureproof our organization by proactively evolving our technology strategy and tech stack to scale our operations, while also solving the front line team’s day-to-day challenges
  • Develop, maintain, and enhance features on our ServiceCloud/Salesforce system
  • Work with stakeholders and team to define a plan and execute on documenting workflows and internal processes
  • Collaborate with the Development, UX, and product managers to support cross-functional system initiatives and implement the CX technology roadmap
  • Attract, grow and retain top talent, providing inspiration, clarity of purpose, and an environment conducive to diversity of thought, innovation, and personal/career growth

To thrive in this role, you have:

  • 6+ years of experience in technical consulting, management consulting, technical program management, operations management, or product management
  • 1+ years managing high-performing teams
  • Sharp technical, analytical, and problem-solving skills with a strong bias for action, thinking from first principles, and delivering the best results
  • Development experience in Salesforce technologies (VisualForce, Apex, Lightning, SOQL/SOSL)
  • Salesforce certification (Force.comAdvanced Developer or Salesforce Certified Platform Developer II)
  • Thorough understanding of Salesforce platform API, capabilities, and development practices (especially Sales and Service Cloud)
  • Strong working experience using a variety of web development frameworks (PHP, C# ASP.Net preferred)
  • Strong software architectural awareness
  • Experience with continuous integration pipelines
  • Experience with managing technical debt and tackling ongoing scaling issues
  • Working knowledge of HTML, CSS, DOM, Javascript, jQuery, and modern front-end frameworks
  • Ability to communicate with clarity and purpose across stakeholders, including tailoring messaging for a given audience
  • Strong desire for collaboration and partnerships - this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management

 

Salary Range:$100,000-$110,000per year (USD) plus bonus up to 10% of base salary

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Backend Engineer - Salesforce

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Backend Engineer to help us accomplish this mission. 

 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

 

Marc-André Thériault,Engineering Manager at Formstack, is looking to hire a software engineer to join the Forms for Salesforce team. The candidate should have a demonstrated hands-on development experience on Salesforce and the ecosystem of technologies.

 

 

Who You Are:

  • You are a problem solver and are motivated to learn. You are able to help plan features from problem statements and sometimes loosely defined requirements. You have great communication and aren’t scared to share your opinions with the team to get the best possible outcome.
  • You are able to break large projects into manageable chunks to make them easier to work on and consume. You can identify roadblocks, maybe not always fix them, but you can call them out so the team can put their heads together to find a proper solution.

 

What You’ll Do:

 

The Backend Engineer will collaborate with the Development and CX teams to create, maintain, and enhance features on our Salesforce Application. You will work to identify and resolve bugs with a team of remote employees, create and improve features, and ensure that features are shipped as planned. 

 

How You’ll Succeed:

  • This position will focus on creating, improving, and maintaining features specific to our platform.
  • You will collaborate with various teams on a daily basis to make sure we support both our internal and external customers.
  • You will fix bugs, write tests, update technical debt, and maintain our documentation.
  • You will work closely with teams to make sure features ship as they are planned and scheduled.

 

What We’re Looking For:

  • 5+ years experience working as a Software Engineer
  • Experience with Batch Apex, Apex REST Callouts, Managed Package(V1), Knowledge on Partner Business Org
  • Experience .Net Framework, .Net Core and .NET MVC
  • Experience with SQL Server
  • Experience with Azure (Azure Gateway, Azure Application Service, Azure Storage)
  • Experience with Javascript, HTML, CSS, JQuery.
  • Beginner to intermediate understanding of React and TypeScript
  • Understanding of testing and the ability to write tests
  • Ability to work remote and with remote team members
  • Excellent written and oral English communication skills
  • Excellent attention to detail and critical thinking skills
  • Salesforce Developer I certification

 

Bonus Points:

  • Full stack experience
  • Salesforce Developer II certification

 

Salary Range:

$100,000 - $115,000 per year (USD)

 

***This is a remote position***

 

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Manager, CX Systems (Salesforce)

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Manager, CX Systems (Salesforce) to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We serve over 110 different countries with our current customer base and intend on expanding even more! Formstack offers more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Ellia Chon, Senior Director of CX Operations at Formstack, is looking to hire someone who will complement and strengthen the team.

Who you are:

You are a problem solver and a motivated learner. You are a great communicator, collaborative, detail-oriented, and can see a project through from start to finish. You are able to act on your own but know when to ask for help or consult others. You are willing and able to mentor others. You have a strong technical background and bring passion and energy to any team you are on. You are committed to learning on and off the job, are outgoing, and have an enthusiastic/can-do demeanor.


In this role, you can expect the following responsibilities:

  • Set an inspirational technology vision for the CX (Customer Success, Professional Services, Support) organization and build the path to execute it both in the short-term and long-term
  • Futureproof our organization by proactively evolving our technology strategy and tech stack to scale our operations, while also solving the front line team’s day-to-day challenges
  • Develop, maintain, and enhance features on our ServiceCloud/Salesforce system
  • Work with stakeholders and team to define a plan and execute on documenting workflows and internal processes
  • Collaborate with the Development, UX, and product managers to support cross-functional system initiatives and implement the CX technology roadmap
  • Attract, grow and retain top talent, providing inspiration, clarity of purpose, and an environment conducive to diversity of thought, innovation, and personal/career growth

To thrive in this role, you have:

  • 6+ years of experience in technical consulting, management consulting, technical program management, operations management, or product management
  • 1+ years managing high-performing teams
  • Sharp technical, analytical, and problem-solving skills with a strong bias for action, thinking from first principles, and delivering the best results
  • Development experience in Salesforce technologies (VisualForce, Apex, Lightning, SOQL/SOSL)
  • Salesforce certification (Force.comAdvanced Developer or Salesforce Certified Platform Developer II)
  • Thorough understanding of Salesforce platform API, capabilities, and development practices (especially Sales and Service Cloud)
  • Strong working experience using a variety of web development frameworks (PHP, C# ASP.Net preferred)
  • Strong software architectural awareness
  • Experience with continuous integration pipelines
  • Experience with managing technical debt and tackling ongoing scaling issues
  • Working knowledge of HTML, CSS, DOM, Javascript, jQuery, and modern front-end frameworks
  • Ability to communicate with clarity and purpose across stakeholders, including tailoring messaging for a given audience
  • Strong desire for collaboration and partnerships - this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management

 

Salary Range:$100,000-$110,000per year (USD) plus bonus up to 10% of base salary

***This is a remote position with target locations US and Canada(excluding Quebec)***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Manager, CX Planning & Operations

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Manager, CX Planning & Operations to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We serve over 110 different countries with our current customer base and intend on expanding even more! Formstack offers more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Ellia Chon, Senior Director of CX Operations at Formstack, is looking to hire someone who will complement and strengthen the team.

 

Who you are:

You are a problem solver and a motivated learner. You are a great communicator, collaborative, detail-oriented, and can see a project through from start to finish. You are able to act on your own but know when to ask for help or consult others. You are willing and able to mentor others. You have a strong technical background and bring passion and energy to any team you are on. You are committed to learning on and off the job, are outgoing, and have an enthusiastic/can-do demeanor.

 

In this role, you can expect the following responsibilities:

  • Serve as a thought partner and trusted advisor to stakeholders, helping to land the present, and influence the future of the CX (Customer Success, Professional Services, and Support) businesses
  • Shape and create CX metrics and dashboards with CX Analyst whiledriving accountability (e.g. through QBRs/operational reviews, recommending paths to “green,” etc)
  • Work with partners to lead the CX annual planning process, including target setting, resource allocation, performance management
  • Drive process improvement recommendations and implementation for productivity and efficiency
  • Lead project management and change management to launch and land innovative initiatives with partner teams, and support partner-facing teams while safeguarding program impact.
  • Attract, grow and retain top talent, providing inspiration, clarity of purpose, and an environment conducive to diversity of thought, innovation, and personal/career growth

To thrive in this role, you have:

  • 6+ years of experience in a strategic, operations, and/or consulting role
  • 1+ years managing high-performing teams
  • Sharp analytical and problem-solving skills with a strong bias for action, thinking from first principles, and delivering the best results
  • Ability to communicate with clarity and purpose across stakeholders, including tailoring messaging for a given audience
  • Strong biz acumen and understanding of SaaS business models
  • Ability to define a vision and see it through to completion
  • Strong desire for collaboration and partnerships - this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management

 

Salary Range: $80,000-$100,000 per year + Bonus up to 10% of the base salary

This is a remote (work-from-anywhere) position.

What Formstack Offers for Full Time Employees in the US and Canada:

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

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Formstack is hiring a Remote Manager, CX Systems Engineer (Salesforce)

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Manager, CX Systems Engineer to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We serve over 110 different countries with our current customer base and intend on expanding even more! Formstack offers more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Ellia Chon, Senior Director of CX Operations at Formstack, is looking to hire someone who will complement and strengthen the team.

 

Who you are:

You are a problem solver and a motivated learner. You are a great communicator, collaborative, detail-oriented, and can see a project through from start to finish. You are able to act on your own but know when to ask for help or consult others. You are willing and able to mentor others. You have a strong technical background and bring passion and energy to any team you are on. You are committed to learning on and off the job, are outgoing, and have an enthusiastic/can-do demeanor.


In this role, you can expect the following responsibilities:

  • Set an inspirational technology vision for the CX (Customer Success, Professional Services, Support) organization and build the path to execute it both in the short-term and long-term
  • Futureproof our organization by proactively evolving our technology strategy and tech stack to scale our operations, while also solving the front line team’s day-to-day challenges
  • Develop, maintain, and enhance features on our ServiceCloud/Salesforce system
  • Work with stakeholders and team to define a plan and execute on documenting workflows and internal processes
  • Collaborate with the Development, UX, and product managers to support cross-functional system initiatives and implement the CX technology roadmap
  • Attract, grow and retain top talent, providing inspiration, clarity of purpose, and an environment conducive to diversity of thought, innovation, and personal/career growth

To thrive in this role, you have:

  • 6+ years of experience in technical consulting, management consulting, technical program management, operations management, or product management
  • 1+ years managing high-performing teams
  • Sharp technical, analytical, and problem-solving skills with a strong bias for action, thinking from first principles, and delivering the best results
  • Development experience in Salesforce technologies (VisualForce, Apex, Lightning, SOQL/SOSL)
  • Salesforce certification (Force.comAdvanced Developer or Salesforce Certified Platform Developer II)
  • Thorough understanding of Salesforce platform API, capabilities, and development practices (especially Sales and Service Cloud)
  • Strong working experience using a variety of web development frameworks (PHP, C# ASP.Net preferred)
  • Strong software architectural awareness
  • Experience with continuous integration pipelines
  • Experience with managing technical debt and tackling ongoing scaling issues
  • Working knowledge of HTML, CSS, DOM, Javascript, jQuery, and modern front-end frameworks
  • Ability to communicate with clarity and purpose across stakeholders, including tailoring messaging for a given audience
  • Strong desire for collaboration and partnerships - this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management

 

Salary Range:$100,000-$110,000per year(USD) plus bonus up to 10% of base salary

This is a remote (work-from-anywhere) position.

What Formstack Offers for Full Time Employees in the US and Canada:

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Customer Support Specialist - Salesforce

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Customer Support Specialist to help us accomplish this mission! 

Formstack is a 16-year-old company with roots in Indianapolis. Our customers span 110 different countries, and our team members live and work across the U.S., Canada, and the globe. For the past decade, Formstack has been a remote-first organization with an award-winning culture and we are seeking people who demonstrate the ability to work effectively with individuals from diverse cultures and backgrounds.

Who You Are: 

You are able to explain and help others understand the problem and solution. You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems. You are always curious to learn more - you might not know all of the answers, but you're eager to find them. You are well-versed in software and not fearful of new technology, a hard worker who gets things done, and you have the ability to switch gears quickly, and adjust your priorities and focuses appropriately.

What You Will Do: 

We’re looking for a Salesforce-specific Support Specialist to help us on the front-lines. Support Specialists will contribute to team and company goals by providing human-centric and timely support to the Salesforce App product with a strong emphasis on growing the brand and providing an excellent support experience to our customers through our various channels.

As a team, we actively communicate customer needs within the organization to reduce friction points for customers. Support Specialists will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support.  This role will be essential in helping our company keep customer needs front and center.

How You Will Succeed: 

  • Learn the ins and outs of our Salesforce App. 
  • Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support.
  • Work in a fast-paced environment and able to meet or exceed our set Customer Inbound quotas.
  • Create written and/or video documentation and keep these up-to-date.
  • Think of new and creative ways to solve customer issues.
  • Participate in product development by sharing customer feedback and your unique perspective as a Formstack expert.
  • Work closely with our Sales Teams to answer questions, provide feedback, and assist in finding use-case solutions.
  • Handle escalated Tier 1 support tickets 

What We Are Looking For: 

  • 3-5 years of Customer Support/Service background
  • Salesforce admin knowledge/experience (e.g. object structure, data types, permission sets)
  • Familiar with or have knowledge of JavaScript
  • Typing skill, 50wpm minimum
  • Proactive
  • Resourceful
  • Able to work successfully with minimal oversight
  • Ability to tackle complex issues
  • Able to think outside the box and look for alternative solutions
  • Good time-management skills
  • Willing to learn
  • Handles change well
  • Flexible: able to work weekends, holidays, late shift

Bonus Points: 

  • Knowledge/experience in the following:
    • Zendesk
    • Hubspot
    • Webhooks
    • API
    • SSO
    • Experience building out a knowledge base
    • SaaS experience

Salary range: $55,000 - $65,000 (USD) 

This is a fully remote work opportunity. 

What Formstack Offers:

  • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
  • Monthly Health & Wellness and Technology stipends
  • Half-day Fridays
  • Unlimited PTO for all employees.
  • 401k & Roth w/ safe harbor match (the US and Canada)
  • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
  • Company-paid conferences and extended learning opportunities
  • Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Thank you for your interest in Formstack!

See more jobs at Formstack

Apply for this job

Formstack is hiring a Remote Support Engineer - Salesforce Application

 

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Support Engineer - Salesforce Application to help us accomplish this mission. 

 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

 

Who You Are:

You love to program and are driven to learn. You're also pretty good with customers and love helping to solve problems. You are a great communicator, detail-oriented, and can see a project through from start to finish. If that's you, you might be just what we need!

 

What You’ll Do:

The Salesforce Support Engineer will collaborate with the Development and CX teams to create, maintain, and enhance features on our Salesforce Application. You'll troubleshoot tickets with our customers and use that information to help fix bugs and maintain our documentation. You will work closely with the CX and Support teams to make sure features ship as they were planned and existing features are updated as needed.

 

How You Will Succeed:

  • Experience working with customers and resolving tickets
  • Experience with object-oriented programming languages: C#/ASP.Net, etc.
  • Experience with SQL
  • Experience with JavaScript & JQuery
  • Experience with HTML & CSS
  • Experience with Salesforce
  • Ability to work remote or with remote teams
  • Excellent written and oral English communication skills
  • Actively share knowledge with Engineers
  • Exceptional customer service skills and able to develop efficient solutions
  • Excellent attention to detail
  • The ability to work independently but also work well within a team environment

 

    Bonus Points:

    • Apex & VisualForce
    • Ability to use command-line tools
    • Unit Testing (NUnit)
    • Visual Studio
    • Experience working remote or with remote teams
    • Experience working with a SaaS product
    • Salesforce Developer Certifications

     

    Salary Range: $75,000-$85,000 per year (USD)

     

    This is a Remote (work from anywhere) position. 

    What Formstack Offers:

    • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
    • Monthly Health & Wellness and Technology stipends
    • Half-day Fridays
    • Unlimited PTO for all employees.
    • 401k & Roth w/ safe harbor match (the US and Canada)
    • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
    • Company-paid conferences and extended learning opportunities
    • Yearly company and team gatherings

    Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

    Formstack is proud and dedicated to providing Equal Employment Opportunities.

    Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

    Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

    All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

    Thank you for your interest in Formstack!

    See more jobs at Formstack

    Apply for this job

    Formstack is hiring a Remote Strategic Account Manager, Enterprise

    Formstack improves people’s lives with practical solutions to their everyday work. 

    We are looking for a Strategic Account Manager - Enterprise to help us accomplish this mission! 

    Formstack is a 15-year-old company with roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.

    Who You Are:

    You love building and continuing processes and cadences for cross-selling into net-new departments. You excel at adding net-new product modules and upgrading product usage across current accounts. You are committed to winning, taking advantage of the untapped corners of these organizations that could benefit from Formstack’s offerings. You thrive on working with a small team of sales representatives to drive growth and make the teamwork dream work.

    What You’ll Do:

    You will build out a process for reaching customers in Formstack’s enterprise accounts. You will prospect, connect, and close new business across current customer accounts to reach growth goals through an up-selling and/or cross-selling process.

    How You Will Succeed:

    • Identify and upsell to a portfolio of current Formstack customers who could make use of new market features
    • Build and manage a sales pipeline from initial contact to point of sale
    • Manage complete sales cycles for high-level clients, often presenting to VP and Director-level executives the value of the Formstack platform
    • Forecast sales activity and revenue achievement, while creating satisfied customers
    • Evangelize the Formstack vision through product demonstrations, in-market events, and other sales initiatives
    • Provide input to the Product Roadmap to help meet the needs of high-value prospects
    • Deliver awe-inspiring product demos, provide insightful technical answers, and recommend creative ways to get the most out of Formstack’s tools
    • Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales
    • Help build and scale new processes including lead generation, presentation, negotiation, and more
    • Conduct territory/vertical identification and research, to help formalize the outbound go-to-market strategy
    • Work closely with our Customer Success, New Business, Partner, and Marketing teams to develop a pipeline of strategic opportunities
    • Help determine appropriate pricing and packaging options that provide maximum value to both Formstack and our customers

    What/Who We’re Looking For:

    • 3+ years of client-facing software or technology solution sales experience
    • Strong analytical, critical thinking, and problem-solving skills
    • A natural leader with excellent collaboration skills to share findings across the company
    • Experience managing the sales cycle from user/business champion to the VP level
    • Fearless, adaptive attitude to try new processes and iterate to scale a sales engine
    • Track record of over-achieving quota (top 20% of the company) in past positions
    • Must be fluent in written and spoken English

    Bonus Points:

    • Prior experience at Internet or SaaS companies
    • Prior experience selling or working in the Financial Services industry
    • Prior experience working closely with Product team ties.

    Salary Range: $75,000- $85,000 + commission 

    This is an entirely remote, work from home position. 

    What Formstack Offers:

    • Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
    • Monthly Health & Wellness and Technology stipends
    • Half-day Fridays
    • Unlimited PTO for all employees.
    • 401k & Roth w/ safe harbor match (the US and Canada)
    • The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
    • Company-paid conferences and extended learning opportunities
    • Yearly company and team gatherings

    Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

    Formstack is proud and dedicated to providing Equal Employment Opportunities.

    Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

    Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

    All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

    Thank you for your interest in Formstack!

    See more jobs at Formstack

    Apply for this job