Job Description

Fortune Brands Innovations Data Management team is responsible for designing, developing, and enhancing analytics data models. The Data Modeler will work in Agile POD engagements (3-5 members) and Data Vault 2 data model developments for FBIN.

RESPONSIBLIITIES:

• Collaborate & execute analytical projects from solution design and data integrity evaluation through solution documentation and implementation. Collect, document, and review functional and non-functional requirements.
• Define and document the logical and physical data models. Identify the various source systems data elements and data transformations that must occur to support the creation of models for reporting & analytics.
• Consult on PII data and model necessary data preparation to encrypt, mask, secure, etc. data.
• Review design and specifications with the technical team. Address any design or information gaps during the build process.  Act as a member of the QA review team for design and code reviews.
• Collaborate with users to determine the appropriate requirements, technical specifications, and performance measures (KPI). Closely work with other team members to ensure data, processes, models, and integrations are complete and aligned to requirements and models.
• Document all designs and specifications. Document metadata information. Develop early prototypes for the application as necessary. Support the development of complex logic or functions as necessary. Remain accountable for the quality of all data modeler deliverables with appropriate testing.
• Support the development of new analytical and data products and services and the enhancement of current processes and offerings.

Qualifications

• 3+ years of data analytics modeling/data analysis industry experience, including data discovery, data profiling and data preparation experience. 
• Bachelor’s degree in data science, Mathematics, Statistics, Computer Science or related field
• Proven analytical skills to resolve technical problems effectively, identify and implement process improvements, and think creatively.
• Intermediate level skill set in SQL programming (Transact SQL).  Snowflake experience a plus.
• Familiar with languages (dbt, Python).  Knowledge in dbt a plus.
• Proficient in Data Discovery, Data Profiling and Data preparation.
• Intermediate level experience working with Data Modeling tools (ERWin, SQLDBM, etc.). Experience with SqlDBM a plus.
• Experience in an Agile development cycle.
• Data Vault 2 methodology development experience nice to have.  CDV2P certification a plus.
• Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience.
• Excellent problem-solving, analytic, organization, communication, interpersonal and presentation skills.

Hiring Pay Range: $90K-$105K

*Actual pay will vary based on qualifications and other factors

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Job Description

BASIC JOB FUNCTIONS / RESPONSIBILITIES:

• Curate and maintain knowledge base library content, in partnership with product and process subject matter experts, to understand new products or changes to existing products.
• Partner with the training team to ensure training material is accurate.
• Consistently monitor knowledgebase usage and interaction through the use of metrics and dashboards. Use data derived from analysis of customer and internal knowledgebase interactions to inform and prioritize improvements to the knowledgebase.
• Provide internal customers with the content and tools to optimize agent efficiency including reducing inbound contacts and improving the closure rate, as well as provide external customers with information needed to facilitate self service.
• Compile analytics and other customer feedback to identify opportunities for improvement and make actionable recommendations.
• Conduct thorough research by studying drawings, specifications, and mockups.
• Develop & maintain installation, configuration, how-to-documentation, and online help for consumers and employees.
• Work closely with subject matter experts to understand complex technical concepts.
• Track, analyze and report on critical KPI’s on a regular cadence by using data visualization to assist decision-makers in effectively interpreting data to arrive at insights.
• Manage daily operations of knowledgebase related activities, including content creation and review, workflows, user account maintenance, non-English content maintenance, and organization of content.
• Serve as a primary liaison in communications with internal departments regarding project deliverables, product launch activities, knowledgebase application maintenance, and other operational knowledgebase activities.
• Perform other work as required or requested.

Qualifications

QUALIFICATIONS:

• Minimum of 2 years of contact center, training or knowledge management work experience is required.
• Bachelor's degree is required.  In lieu of a degree, must possess an additional 4 years of related experience.
• Experience supporting a process driven culture is preferred.
• Experience researching content for educational, process, or technical documentation is preferred.
• Advanced computer skills in Excel, PowerPoint, and Word. Experience with Knowledge Based systems and Video editing tools are also appreciated. 
• Excellent verbal, written, and interpersonal communication skills.
• Must be self-motivated and have the ability to work independently.
• Strong influence, time management, and project management skills.
• Occasional travel is required.

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Job Description

JOB DESCRIPTION:

Come join our dynamic team as the Associate Business Process & Continuous Improvement Specialist, where you'll be at the forefront of driving positive change within Fortune Brands Innovations Customer Service teams. You will collaborate with teams, and have the exciting opportunity to lead various initiatives and projects aimed at enhancing efficiency and effectiveness. Collaborating with Customer Service leaders, you'll play a pivotal role in analyzing and optimizing systems, processes, and team dynamics to ensure continuous improvement and exceptional service delivery. If you're passionate about making a meaningful impact and thrive in a collaborative environment, this role is perfect for you!

Position location: Remote

RESPONSIBILITIES:

What you will be doing

• Investigate operational shortfalls, issues, complaints in current business processes and systems independently.
• Analyze business data, processes, and system performance autonomously to identify efficiency opportunities.
• Partner with the Continuous Improvement team independently in order to research, recommend, develop and implement innovative efficiencies to streamline processes, maximize system performance, and reduce manual touches.
• Partner with the Continuous Improvement team, IT, and business leaders for new process and system development.
• Present efficiency opportunities, track progress, and influence stakeholders for successful outcomes using self guided judgement.
• Develop comprehensive operating procedures, process maps/flow charts, business process diagrams, and process improvement roadmaps autonomously.

Qualifications

BASIC QUALIFICATIONS:

• Associate degree with 3 years combined process improvement, continuous improvement or project management experience within a customer contact center.
• Demonstrated experience with Contact Center ERPs like SAP, Oracle, E21.
• Demonstrated business acumen with the ability to navigate ambiguity and adapt to change.
• Demonstrated experience building relationships across all organizational levels.
• Strong verbal and written communication skills at all organizational levels.
• Strong influence, time management, and project management skills.
• Strong problem-solving, analytical, and organization skills with the ability to prioritize work.
• Intermediate Microsoft Office Suite Skill (Word, Excel, Teams, PowerPoint, Outlook, Forms)
• Ability to travel on occasion.

PREFERRED QUALIFICATIONS:  

• Bachelor Degree
• Professional certification in process improvement, continuous improvement or project management (Six Sigma, Lean CBPP, CPP, CPMP).
• Experience with Lean, Six Sigma, or Kaizen methodologies.
• Experience with process mapping, Value Stream Mapping, and Process flowcharts.

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Job Description

The Sr Full Stack AI Developer will help execute Fortune Brands Innovation’s technology strategy in alignment with business needs and priorities. This role will collaborate closely with technology teams and business teams to enable our fast-paced business to grow and evolve. Working with a high-performance team, the Sr Full Stack AI Developer will focus on the timely design and delivery of initiatives using modern lean application development using .NET and AI platforms and integrated business systems.

This is a remote position; preferred time zone is CST or EST.

What You'll Do:

• Utilize programming languages like React, .Net C#, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure services.
• Participate in full software lifecycle development including analysis, design, coding, testing, implementation, deployment, and support with and across Agile teams.
• Work on innovative solutions including AI-based platform development.
• Consistently write, translate, and code software programs and applications according to specifications.
• Employ best practices for designing scalable, extensible, secure applications.
• Design and develop n-tier .NET MVC web applications using the latest front-end and back-end technologies.
• Design and develop robust RESTful APIs and micro-services for enterprise application integrations.
• Conduct Unit/Integration tests, collaborate with DevOps, QA, and Cybersecurity teams through product releases.

Qualifications

What You'll Bring to the Table:

• Bachelor's Degree required in Computer Science, Information Systems, Information Technology, or equivalent experience
• 6+ years of experience as a full stack developer using modern web development languages
• 4+ Years experience with the C#, Python, R
• Proficient in web technologies including HTML, CSS, JavaScript, TypeScript
• Experience ASP.NET Core
• Experience with frontend frameworks such as React, Angular, Vue
• Experience in databases such as SQL Server, Oracle, MongoDB
• Experience with building and consuming REST APIs
• Experience with data preprocessing, feature engineering, model training, evaluation, and deployment
• Proven analytical and problem-solving skills

Preferred Qualifications:

• Experience using software versioning and release management tools (Git, Azure, Jira)
• Experience with cloud services (Azure, AWS)
• Knowledge of agile, scrum or lean practices
• Prior experience building cloud-based AI applications
• Experience with cloud platforms, especially Microsoft Azure, and familiarity with Azure AI services such as Azure Machine Learning, Azure Cognitive Services, and Azure Databricks
• Microsoft Certifications is preferred

The salary range for this position is $81,000 - $124,300. 

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. 

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Job Description

As a Territory Manager for our Fiberon decking brand, you will enjoy working with customers of all sizes to attain financial sales goals through maintaining and growing the relationships with Distributors, Dealers, and construction professionals. With support of the inside sales and marketing team, you will implement promotions, programs, and processes.

The ideal candidate will have experience in decking or building materials, outside sales, be extremely autonomous, and be able to travel overnight approximately 4-6 times a month.

This remote position is based in Minneapolis, MN (Territory is North Dakota, South Dakota and Minnesota). We will provide mileage reimbursement, laptop, and cell phone and the salary range is anywhere from a base of $81-107K with a bonus/commission opportunity based on your territory performance.

What you will be doing: 

• Sales, Margin and Expense budget achievement- monthly, quarterly, and annually.
• KPIs performance improvement- Fiberon Market Share, Dealer Share, Product Positions and Builder Share.
• Key Dealers and Users acquisition and retention.
• Optimizing local Distribution to grow Market Share.
• Develops annual business plan with Regional Manager which will result in the Territory Manager exceeding Territory financial budgets.
• Conducts professional semi-annual Joint Business Planning Meetings with RM and local distributors.
• Effectively and consistently utilizes CRM and the Sales Process of the Company.
• Makes effective presentations using a variety of methods i.e. F2F, Go To Meeting (GTM) to both small and large groups.
• Gathers and remits to Sales and Marketing management competitive programs, promotions and tactics employed.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Qualifications

• Valid State issued Drivers’ license
• 4 years minimum outside sales experience
• Must live within the core geography
• Microsoft Suite experience and capable- Outlook, Word, Excel, PowerPoint.
• Enjoys public speaking and has ability to demonstrate products and company advantages to groups of all sizes.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• Building Industry experience
• Professional sales training program or certificate
• CRM experience

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Job Description

As the Retail Sales Representative, you will play a key role within our sales department to provide exceptional service and support to our retail customers. At the heart of this position, you will be maintaining established relationships and fostering new ones within your territory of approximately 46 Lowe’s and 81 Home Depot retail stores within the Eastern Florida area representing our Therma-Tru Doors and Larson portfolio of products.

This is a professional, entry-level position that offers you an opportunity for advancement.  

The ideal candidate would have some background in doors and building materials, strong communication skills, a focus on organization, and negotiation skills. Being bilingual in Spanish is preferred but not required. You must also be comfortable working independently and can travel overnight approximately 5-6 nights a month.

This role is remote based out of Fort Lauderdale, West Palm, Miami, FL paying between $55-70K base annually with bonus potential and travel stipend.  

What you will be doing:

• Grow top-line sales within assigned territory.
• Develop and execute impactful sales training programs with a focus on brand differentiators and premium sales growth opportunities. 
• Take ownership of the territory assigned by building relationships with the key store sales associates including store management.
• Ensure all new and remerchandised stores are set on schedule with appropriate displays, signage, and pricing.
• Manage a travel and expense budget while effectively meeting territory sales goals.
• Build and nurture positive relationships with distributor partners to facilitate the achievement of team goals.
• Work cross-functionally to develop and implement sales messaging, new product recommendations, and POP changes.
• Recommend changes to the sales training and create new modules to incorporate new products, services, and programs.
• Work with customer service to facilitate the completion of claim inspections and recommend corrective action/resolution.
• Recommend changes to ensure proper in-aisle stock assortment to maximize sales.
• Drive Pro Business by developing relationships with Retail Pro Associates, partnering with distributor sales teams to call on focus stores and implement focused sales programs, building brand awareness, and participating in retail “Pro-Events.”
• Drive R&R revenue by developing and supporting Retail In-Home Sales Consultants
• Ensure Therma-Tru and Larson merchandising standards are being met on each visit.
• Other duties as assigned by the Regional Manager

Qualifications

• Bachelor’s degree in Business, Sales or related field of study is preferred, but not required 
• Sales experience is preferred 
• A history in the millwork industry is a plus including various experience with common hand tools

ADDITIONAL INFORMATION

• Physical requirements include lifting up to 100 lbs., repetitive lifting of 65 lbs. and working on ladders (good balance is required).

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Job Description

We are seeking a talented Data Integration Engineer to join our newly established Data and Analytics organization within the Data Engineering team under Data Platforms. As a key member of our dynamic team, you will play a crucial role in advancing our data transformation and integration initiatives across a variety of ERPs, including SAP, Oracle E-Business Suite (EBS), Oracle JD Edwards (JDE), SQL Server, and others. If you're passionate about solving complex technical challenges, collaborating with cross-functional teams, and contributing to cutting-edge data solutions, this role is perfect for you.

Enjoy remote work with the option to engage at our North Olmsted office. This role offers career growth and leadership opportunities.

RESPONSIBLIITIES:

What you will be doing

• Drive Innovative Data Integration:Collaborate within a small yet diverse team to lead the migration of data from multiple ERPs and SQL Server, utilizing Extract and Load tools. Leverage your technical expertise to ensure seamless data movement and integration.
• Maintain and Enhance Legacy Systems:Utilize your expertise to work with existing legacy systems and reports. Engage in reverse engineering to understand and improve these systems incrementally, applying your technical acumen to patch, optimize functionality, and migrate data pipelines to the Modern Data Platform (MDP).
• Clean Programming, Self-Documenting Code, Version Control, and CI/CD:Adhere to clean programming skills and self-documenting code practices, while utilizing GIT version control for codebase management and contributing to automation through CI/CD pipelines for streamlined deployments.
• Cross-functional Collaboration, Problem-Solving, and Teamwork:Collaborate closely with both on-shore and offshore team members, stakeholders across the country and world, fostering teamwork, a 'we got this' mentality, and effective technical problem-solving.
• Orchestrate and Enhance Processes:Contribute to the continuous improvement of data integration processes, orchestrating workflows optimal efficiency and reliability.  

Qualifications

BASIC QUALIFICATIONS:

• Experience:5+ years of experience working with data integration and transformation, including a strong understanding of SQL for data querying and manipulation.
• Technical Proficiency and Problem-Solving:Deep understanding of data integration tools and methods, coupled with a proven ability to troubleshoot complex technical challenges.
• Communication and Agile Experience:Excellent communication skills for translating technical concepts to non-technical stakeholders, with comfort in Agile methodologies and project management tools.

PREFERRED QUALIFICATIONS:

• Education:Bachelor's degree in Computer Information Systems, Computer Science, or related field.
• Cloud Data Warehousing Exposure:Experience with Snowflake or comparable cloud based data systems and tools.
• Source Systems: Exposure to multiple ERPs, especially SAP, Oracle EBS, Oracle JDE, and others.
• SQL Expertise:Proficiency in SQL, especially in managing data systems.
• Clean Programming Skills: Strong adherence to clean programming practices, producing self-documenting code using coding best practices.

Very Nice to Have:

• Experience in Oracle DBA, SQL Server DBA, SAP BW, and/or Oracle BI (Business Intelligence) for data visualization and reporting.
• Proficiency in GIT version control for codebase management, coupled with experience in automation through CI/CD pipelines.
• Proficiency in Python, especially in implementing and orchestrating data integrations.

The salary range for this position is $130K-$150K

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Job Description

FBIN is seeking a Digital Merchandiser who is responsible for executing Digital Merchandising strategy, and monitoring, and optimizing visual content for e-commerce sites. This role will strive for operational excellence by leveraging data and customer insights to deliver best-in-class visual content and will partner closely with cross-functional teams. The Digital Merchandiser is customer and consumer-focused and will use data-driven and direct customer insights to drive decisions within the immediate scope of e-commerce and owned websites. This role works in a fast-paced environment while working with a highly collaborative team.

Responsibilities

• Manage the execution and aid in the development of the visual content merchandising strategy for e-Commerce partner sites and owned sites.
• Conduct in-depth research on market trends within the digital space and stay up to date on retailer product detail page functionalities, as well as owned site capabilities.  
• Complete competitive analysis and identify gaps or opportunities within the visual content portfolio.
• Execute tests for new visual content concepts on e-commerce and owned websites and work with Business Analysts to evaluate the performance of tracked KPIs to identify areas of optimization that will drive incremental revenue growth.
• Maximize online sales performance (i.e., average order value, conversion rate), with a focus on continuous improvement of product content, cross-sell strategies, and merchandising execution.
• Leverage test learnings and consumer insights to determine product detail page enhancement best practices and develop strategies for execution.
• Communicate outcomes with leadership and internal team members.

• Contribute to the creation of new visual content for product pages, enhanced content pages and brand pages.
• Collaborate with cross-functional teams, including Digital, Marketing, Product, Creative and Sales to execute visual merchandising strategies across applicable websites.
• Manage multiple projects simultaneously while working in an agile environment and support overall business initiatives.
• Acts as a project manager for moderately complex, small to medium projects and drive continuous process refinement and improvement.
• Exercise independent judgment within generally defined policies and practices to identify and select creative solutions.

Qualifications

• Bachelor’s Degree in related field.
• 2+ years’ experience in a digital environment, omnichannel preferred.
• Web analytics experience including a solid understanding of web metrics, KPIs, testing methodology and optimization strategies.
• Aptitude for learning new tools, developing strategies for utilization, and building and executing plans to support business needs.
• Proven ability to successfully handle multiple tasks and prioritize work.
• Application of business knowledge, critical thinking, and sound judgment in the solution of problems and the pursuit of business opportunities.
• Consolidate information from various sources including feedback from others to reach sound decisions.
• Must possess strong communication skills.

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Job Description

Summary:

Tremendous opportunity to join our Product Data Team within the Digital Marketing Center of Excellence during a time of significant strategic transformation! Reporting to the Director of Data Management, the Sr. Manager of Product Data will have a great deal of impact and be empowered and expected to develop and drive implementation strategies that will elevate the holistic omni-channel shopping experience, expand product automation capabilities across Fortune Brands Innovations, and ensure the timely and accurate dissemination of product and marketing data for specific business units, their customers and down-channel go-to-market tools.

Location, Status and Salary:This role is a remote position but requires the candidate to live in the United States. The salary range for this role is $100K - $120K, plus a 15% bonus. The actual salary offered will depend on several factors including candidate experience level and location.

Responsibilities:

• Manage a team that is responsible for validating, inputting, and maintaining product and marketing data within our Product Information Management Systems across Fortune Brands Innovations commercial business units.
• Champion the “Voice of the Customer & Consumer” by developing a thorough understanding of customer and market needs and trends. Conduct competitive analysis and gain data insights to develop strategies that elevate the holistic omni-channel shopping experience.
• Develop strategic partnerships with cross-functional departments and customers to increase customer’s speed to market through improved go-to-market tools and innovative methods for delivering and consuming product and marketing data.
• Develop and implement continuous improvement initiatives that will drive productivity and improve business processes for both internal and external customers.
• Serves as a key contact for our product automation systems vendors, IT, and internal and external customers.

Qualifications

• Bachelor’s degree in Marketing, Business, or related field.
• 5+ years of experience with Product Information Management and Syndication tools, specifically Salsify.
• 5+ years of experience with product development lifecycle with consumer/durable goods.
• Strong management skills with 3+years of experience directly managing a team.
• Experience in data governance, particularly enriched product data.
• Demonstrated ability to be a team player with skills to lead and participate in cross-functional communication and activities.
• Demonstrated effective verbal, written and presentation skills.
• Advanced computer skills (Excel, PowerPoint, Word).

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Job Description

Our IT/Tech division is undergoing a digital transformation to boost our innovation, competitiveness, and efficiency. We are investing in IT & technology and assembling a team of experts to help achieve our vision. The Data & Analytics team is building a data, ML, and analytical platform that uses modern technologies such as the Cloud and Data Vault. We need a Data Architect to join us in designing and developing a more scalable, capable data platform that will meet our current data and analytical needs in the coming years. This is a new initiative with excellent career and technical leadership opportunities.

This role will be a technical expert and key resource around our Digital Transformation efforts. The key areas of this role will revolve around Oracle (RDBMS, EBS and Fusion; continuing to engineer solutions to make the transfer of data from EBS to Fusion more seamless as we become more Cloud-based), along with either of both Master Data Management experience (Informatica will be a plus, but simple knowledge and ability to work closely with our MDM team will suffice) and Data Vault (our Data & Analytics leaders are spearheading efforts to bring a larger Data Vault knowledge and presence to our infrastructure. 

This is a hybrid role where you will be working primarily from home with the flexible option of coming into work at our North Olmstead, OH, or Deerfield, IL, office for deeper engagement with the team and stakeholders on a needed basis.

Our Stack

• Infrastructure: Hybrid is a mix of on-premise infrastructure and public cloud, primarily Azure and Oracle cloud infrastructure (OCI).

• Transactional data systems: Oracle ERP and EPM systems, including Oracle EBS and Oracle Fusion, and SAP.

• Data systems: Snowflake and a few legacy data warehouses.

• Platform infrastructure and DevOps: Azure Pipelines, GitHub, Kubernetes, IaC.

• Data pipeline: dbt, Azure Data Factory, Talend, and python.

Responsibilities

• Be a thought leader by working with executives, senior IT leaders, and fellow IT architects to define Fortune Brands data strategy and roadmap.

• Define the vision and strategy of our data solutions for the company that satisfy the key business use cases by carefully balancing pragmatism, standardization, and meeting the requirements.

• Solve business problems by working with our internal and external customers to understand with their needs, and finally deliver data solutions that have and empathize with them, and finally deliver data solutions that have a measurable impact on the company.

• Analyze our current data models and collaborate with our data modelers to build data models that are flexible and extensible to provide a consistent data architecture to meet the demands of our business.

• Help evaluate new technology stack and tools.

• Work with our technical contributors and leads to implement data architecture and models as data solutions/products and help drive delivery to meet our key initiatives.

• Work closely with product owners and stakeholders to empathize with the customers, gather the business requirements, understand the constraints, and deliver solutions.

• Define and enforce best practices and standards for the Data & Analytics team.

Salary: The salary for this role will range from $140K-$165K depending on experience

Qualifications

• Bachelor’s degree in computer science, information systems, science, engineering; or equivalent years of experience in IT, software engineering, or a relevant field.

• 7+ years of experience in enterprise data management and IT, IT consulting, or software product development

• 7+ years of hands-on experience in building, integrating, or driving enterprise-level data architecture with Oracle data products, including Oracle OCI, Oracle EBS, and Oracle Fusion.

• 3+ years of experience in SQL and Python (or an equivalent programming language).

• Experience in system architecture, including standard data system design patterns, basic UNIX/network fundamentals, and designing/building data systems in the Cloud (Azure, AWS, or GCP)

• Good understanding of developing and managing SDLC workflow, DevOps, and CI/CD.

• Self-driven with the ability to work in an ambiguous, multi-stakeholder.

• Good analytical & problem-solving skills and the ability to incorporate multiple perspectives and constraints.

• Good written and verbal communication skills with the ability to operate at different levels of technical knowledge to match the audience.

Preferred Qualifications

Big plus if you have these skills:

• Snowflake or a Cloud Warehouse product equivalent, such as Google BigQuery or AWS RedShift.

• Understanding of Data Vault to facilitate the development of a consistent, enterprise-level Data Vault-based data model from multiple disparate data sources

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Job Description

As the District Sales Manager for our northeast region, you will guide and coach a team of five Territory Managers to grow wholesale distribution relationships for our Therma-Tru, Larson, and Fypon brands. This role is a combination of growing new accounts and maintaining established relationships for a region of approximately $120M in revenue.

The ideal candidate will have 5-10 years coaching and guiding a strong sales team in the building materials and millwork industry for either a large manufacturer or at the dealer/distribution level. You will have demonstrated previous experience in outside sales, large account management, be extremely autonomous, and can travel overnight approximately 4-8 nights a month.

This is a remote position based in the Boston, MA area.  The salary range is anywhere from a base of $100K- $150K annually plus commission and bonus based on territory performance and other factors.

What you will be doing:

• Participate in strategic planning for Wholesale channel, translate vision into district/regional strategies, business plans, budgets and targets for district/region market share, sales, and profit growth.
• Assist Territory Managers with business development planning for specific market segments and channels.
• Provide forecast input into operational planning process.
• Develop and maintain relationships with key customers and target new accounts.  You will own some account relationships and assign other account responsibilities to Territory Managers.
• Select, hire, manage, coach, and develop the district team.
• Grow total district sales. Collaborate with Territory Managers, and National Account Managers in the establishment of specific sales plan for district/region.
• Assist in growing and cultivating customer relationships and closing deals.
• Act as primary contact for escalation of issues brought forward by Territory Managers.
• Inform VP, Sales, Retail Sales, Product Management and Marketing of major issues or concerns involving competitor activities.
• Maintain budget for district sales team, prepare monthly report of new sales activity and future opportunities for district.
• Manage metrics such as: sales revenue, profitability, market share growth, fiberglass mix and other (S & OP, corporate goals, competencies etc.).
• Attend tradeshows and other customer events.

Qualifications

• A minimum of 5-10 years of sales management experience in the building products or consumer durable goods industries, preferably in an entrepreneurial, fast growth environment.
• Experience and knowledge of the Wholesale Distribution Business/Channel.
• Proven experience in strategically growing or expanding a sales territory and developing business plans with customers.
• Demonstrated successful coaching experience and a track record of coaching, developing and mentoring talent.

Preferred Qualifications:

• College or advanced degree in Business or Sales/Marketing preferred.
• Strong planning, organizing and change management capabilities.
• Outstanding customer relationship and collaboration capability
• Ability to work effectively in a team and process-based environment.
• Strong bias for action and results focus.
• Ability to effectively work in a team and process-based environment.
• Possess outstanding communication skills (written, presentation and one on one).

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Job Description

As the Customer Solutions Representative, you are the “Voice of Master Lock” that consumers interact with when they have product or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Master Lock products to make sure you are ready to assist our customers.

Prior to the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career.

Master Lock offers a competitive starting rate of $37k/yr ($17.79/hour) with the possibility of overtime and benefits from day one, which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. 

This position is 100% remote and Master Lock provides all the necessary equipment for you to be successful!

If this sounds like the position for you, training hours are 8:30 am-5:00 pm CST (M-F). After completion of training, hours will be Monday thru Friday, 8:30am-5:00pm CST. 

YOUR ROLE:  

• Develop and maintain knowledge of Master Lock and Sentry Safe products, policies and procedures to accurately aid both internal and external customers in a timely manner.
• Deliver a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Master Lock
• Understand and maintain knowledge of all technical systems and tools required to input and retrieve information; includes computer hardware and software, telephone systems, and e-business tools/technology.
• Manage issues/requests received through ACD telephone line, email, fax and web to resolution.
• Daily workload expectations include handling high volume inbound/outbound phone calls and emails from Consumer, Commercial and Retail customers.
• Provide appropriate follow up to ensure correct order processing from point of entry to order shipment and delivery.
• Interface with other departments to resolve customer issues. Must be capable of trouble shooting customer product issues and or provide technical support on electro-mechanical products as needed.
• Accountable for individual contributions to team success including reliable time and schedule adherence, achieving daily phone availability and meeting service level goals.
• Participate in projects and initiatives that support call center needs and goals as needed.
• Distribute coupons to customers to drive revenue generation in Customer Solutions department.

Qualifications

• 2+ years experience in a contact center or other fast-paced customer service environment
• Excellent professional communication skills, both verbal and written
• Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word
• Ability to thrive in a work environment that demands high-level focus, low-mobility, and high observation
• Ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
• Incumbent must meet internet speed requirements, have a safe and secure workspace, and follow department Remote Work Policy

Nice to Have

• College degree or currently working towards the completion of a college degree
• Experience with Microsoft Teams

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Job Description

As a Territory Manager for our Fiberon decking brand, you will enjoy working with customers of all sizes to attain financial sales goals through maintaining and growing the relationships with Distributors, Dealers, and construction professionals. With support of the inside sales and marketing team, you will implement promotions, programs, and processes. 

The ideal candidate must be bilingual in English and French Canadian, have experience in decking or building materials, outside sales, be extremely autonomous, and able to travel overnight approximately 50-60% of the time. 

This remote position is based in Montreal Metro, Quebec or Quebec City, Quebec . We will provide mileage reimbursement, laptop, and cell phone and the salary range is anywhere from a base of $110-130K CAD with a bonus/commission opportunity based on your territory performance. 

YOUR ROLE:   

• Sales, Margin and Expense budget achievement- monthly, quarterly and annually 
• KPIs performance improvement- Fiberon Market Share, Dealer Share, Product Positions and Builder Share 
• Key Dealers and Users acquisition and retention 
• Optimizing local Distribution to grow Market Share 
• Develops annual business plan with Regional Manager which will result in the Territory Manager exceeding Territory financial budgets. 
• Conducts professional semi-annual Joint Business Planning Meetings with RM and local Distributors 
• Effectively and consistently utilizes CRM and the Sales Process of the Company 
• Makes effective presentations using a variety of methods i.e. F2F, Go To Meeting (GTM) to both small and large groups 
• Gathers and remits to Sales and Marketing management competitive programs, promotions and tactics employed 
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team 

Qualifications

• Bilingual in English and French Canadian 
• Valid State issued Drivers’ license 
• 4 years minimum outside sales experience 
• Must live within the core geography 
• Microsoft Suite experience and capable- Outlook, Word, Excel, PowerPoint. 
• Enjoys public speaking and has ability to demonstrate products and company advantages to groups of all sizes. 

• Preferred Qualifications 

• Bachelor’s Degree 
• Building Industry experience 
• Professional sales training program or certificate 
• CRM experience 

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