Job Description

At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an ambitious FGFS Operations Manager to proactively integrate Frasers Plus across the network of store fasciae. To dynamically drive credit penetration, and applications to grow revenue and customer loyalty. To support Regional Managers, Area Managers and Store Managers to grow credit sales and thus supporting store sales and profit growth in line with targets and budgets. To ensure that stores adhere to relevant aspects of Financial Services compliance as set out by the FCA and the business.                                                                                                                   

Key Responsibilities     

• Build strong relationships within FGFS, Retail Operations, HR, L&D and the Store Leadership and Teams to gain full support and endorsement of strategic objectives.
• Design, develop and deliver training interventions appropriate to the fascia / role context, which support development of store service, colleague confidence and leadership behaviours, to deliver the growth of Frasers Plus sales penetration, applications other and relevant business goals.
• Continuously monitor and evaluate performance metrics, including but not limited to OKRs, to identify areas for improvement and drive ongoing enhancements in performance across all aspects of Frasers Plus initiatives. Analysing data, identifying trends, and implementing strategic adjustments Maintain an ongoing awareness of group operational activity and its likely impact on the performance of Frasers Plus both positive and negative, enabling support or mitigation as appropriate.
• Support ongoing pilots, trials, and tests in support of the creation of new ways of working, material, reporting, and options to support stores.

Qualifications

• Leadership experience within a retail / financial services sector, or if from outside of the sector, significant working knowledge of financial services. In addition, the job holder will have experience of working within an operational field-based role.
• Will require excellent motivational and presenting skills, which will be used to support and drive performance of key metrics.
• Experience of influencing at a senior management level in a medium to large business.
• Proven track record in driving financial services within a previous role.
• Skills in team leadership and development in relation to driving sales performance and improving profitability.
• Excellent communication skills both written and verbal are required.
• Must be PC literate with the ability to use Microsoft Word, Excel, and PowerPoint.

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Job Description

At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an ambitious FGFS Operations Manager to proactively integrate Frasers Plus across the network of store fasciae. To dynamically drive credit penetration, and applications to grow revenue and customer loyalty. To support Regional Managers, Area Managers and Store Managers to grow credit sales and thus supporting store sales and profit growth in line with targets and budgets. To ensure that stores adhere to relevant aspects of Financial Services compliance as set out by the FCA and the business.                                                                                                                   

Key Responsibilities     

• Build strong relationships within FGFS, Retail Operations, HR, L&D and the Store Leadership and Teams to gain full support and endorsement of strategic objectives.
• Design, develop and deliver training interventions appropriate to the fascia / role context, which support development of store service, colleague confidence and leadership behaviours, to deliver the growth of Frasers Plus sales penetration, applications other and relevant business goals.
• Continuously monitor and evaluate performance metrics, including but not limited to OKRs, to identify areas for improvement and drive ongoing enhancements in performance across all aspects of Frasers Plus initiatives. Analysing data, identifying trends, and implementing strategic adjustments Maintain an ongoing awareness of group operational activity and its likely impact on the performance of Frasers Plus both positive and negative, enabling support or mitigation as appropriate.
• Support ongoing pilots, trials, and tests in support of the creation of new ways of working, material, reporting, and options to support stores.

Qualifications

• Leadership experience within a retail / financial services sector, or if from outside of the sector, significant working knowledge of financial services. In addition, the job holder will have experience of working within an operational field-based role.
• Will require excellent motivational and presenting skills, which will be used to support and drive performance of key metrics.
• Experience of influencing at a senior management level in a medium to large business.
• Proven track record in driving financial services within a previous role.
• Skills in team leadership and development in relation to driving sales performance and improving profitability.
• Excellent communication skills both written and verbal are required.
• Must be PC literate with the ability to use Microsoft Word, Excel, and PowerPoint.

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Job Description

At Sports Direct we live and breathe our company values, 

• Think without limits - Think fast, fearlessly, and take the team with you. 
• Own it and back yourself - Own the basics, own your role, and own the results. 
• Be relevant - Relevant to our people, our partners, and the planet. 

We want you to bring your skill and passion for retail to provide an excellent customer journey at all times; you will do this by making a positive impact in the following areas: 

Sales and Service  

• You will drive sales to achieve and exceed store targets  
• Provide product knowledge to customers  
• Always deliver excellent customer service  

Visual Merchandising 

• You will assist in maintaining the stores standards  
• Take pride in implementing visual merchandising standards that align with the Sports Direct Brand 

Operations 

• Process and replenish stock  
• Ensure pricing of product is current and correct  
• Support in stock inventory  

Your development  

At Sports Direct we value your success and with support of the management team a temporary role could result in a permanent role offer should this be the path you want to take .To begin your journey you will be enrolled onto our in store induction program and should your journey continue there will be other career advancing opportunities available

Qualifications

Your Profile: 

• Customer focused  
• Passion for achieving goals  
• Adaptable and Flexible work ethic  
• Strong communication skills  
• Confident and outgoing  
• Promote the Sports Direct values and our culture to internal and external parties 

Additional information

Flexible working

• Potential permanent contract
• Monthly Group Rewards and Recognition
• Group Wide 20% Discount across all Frasers Group brand
• We offer a wide range of Development Courses with National Qualifications

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Vacatureomschrijving

FUNCTIEOMSCHRIJVING

Bij Sports Direct moeten managers de waarden van het bedrijf naleven en belichamen.

Think without limits - Denk snel, onverschrokken, en neem het team daarin mee.

Own it and back yourself - Gebruik de basis, uw positie en geniet van de resultaten

Be relevant  - Relevant voor onze mensen, onze partners en de planeet.

We willen dat je je vaardigheden en passie voor verkoop gebruikt om de manier waarop we aan de behoeften van onze klanten voldoen voortdurend te verbeteren. Je hebt de kans om echt een verschil te maken op de volgende gebieden:

Leadership en teambeheer

• Leiding geven aan een klein team op een van onze instore afdelingen
• Een rolmodel zijn op het gebied van klantervaring en een team trainen om deze ervaring consistent te leveren.
• Een ondersteunende en motiverende werkomgeving voor collega's creëren.
• Het best mogelijke team ontwikkelen door opvolgingsstrategieën te plannen.
• Directe feedback geven en successen waarderen.

Visuele merchandising

• Je leidt het team bij het leveren van een nauwgezette winkelpresentatie en bent trots op het implementeren van visuele merchandisingstandaarden die aansluiten bij het Sports Direct-merk

Verkoop en bedrijfsvoering

• Je speelt een fundamentele rol in het behalen van resultaten en het overtreffen van doelen, door de winkelprestaties maximaal te laten zijn.
• Je geeft leiding aan het team om ervoor te zorgen dat ze effectief zijn en altijd de beste praktijken volgen om de bedrijfsdoelstellingen te halen en het profiel van de winkel te verbeteren.

Je persoonlijke ontwikkeling

• We zetten ons in om onze werknemers te helpen hun persoonlijke en professionele doelen te bereiken, met name door middel van op maat gemaakte programma's.
• Voortdurende ondersteuning en diverse mogelijkheden voor loopbaanontwikkeling. Het begint allemaal met de introductiefase bij Frasers, gevolgd door onze uitgebreide reeks trainingsprogramma's om doorlopende ontwikkeling te garanderen.

Functie-eisen

Jouw profiel:

• Recente toezichthoudende ervaring
• Passie voor zaken en mensen
• Zelfverzekerde leider die anderen kan motiveren en inspireren tot actie
• In staat om te vertrouwen op gegevens en doelstellingen
• Detailgericht
• Goede communicatieve vaardigheden op alle niveaus
• Een sterk verlangen om de beste te zijn
• De waarden en cultuur van Sports Direct intern en extern uitdragen

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Descrição do emprego

Descrição da função:

Ao fazer parte da nossa equipa, iremos gerir o seu talento de modo a garantir que atinja o seu pleno potencial e tenha um mundo de oportunidades a explorar.

·         Contribuir proactivamente para o desempenho da loja, maximizando as oportunidades de vendas

·         Defender a cultura e os valores da nossa empresa como embaixador da SportsDirect

·         Exceder as expectativas do cliente para lhe prestar um excelente serviço

·         Processar eficientemente as entregas para assegurar o stock da loja

·         Manter os padrões da loja em todas as áreas da loja / armazéns

Qualificações

Habilitações

O seu perfil:

·         Fiável e flexível às necessidades da loja

·         Responsável e de confiança

·         Paixão pela venda a retalho, pelas pessoas e pela prestação de um ótimo serviço

·         Promover os valores da Sport Direct e da nossa cultura quer interna quer externamente

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