This Individual Contributor role is crucial in managing and expanding our strategic partnerships in the DACH region, a key market pivotal to our revenue growth in the upcoming year. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the DACH channel community, particularly in the EX/CX space, and have a history of delivering impactful results. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial DACH market.
Responsibilities:
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Freshworks is looking for an exceptional addition to our LATAM Customer Success Team. Being a customer champion is part of our culture and a guideline for anything we do. our Customer Success team plays a central role in this effort and is the primary driver to retain and develop our existing customers.
As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our Top Tier customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client's business and industry trends.
Responsibilities:
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This is an individual contributor position (IC). As a Lead Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.
Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful.
Your role and responsibilities
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Job location - Germany
This is an individual contributor position (IC). As a Senior Territory Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.
Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful.
Your role and responsibilities
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Job Description
As an Enterprise Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the Swedish market. In this role, you will develop new business opportunities and advocate multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented.
Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications.
Your Role and Responsibilities:
Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.
Provide regular reporting of pipeline and forecasting to the Sales Manager
Travel to customer locations and customer-focused events regularly
Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
A diploma or Master’s degree is desirable
Minimum 8+ years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
Experience managing the sales cycle from business champion to the C-level
Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
Experience managing and closing complex sales cycles; being an expert managing sales cycles with 60-90+ days
Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
Fluent in English and Swedish language proficiency is a must
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