I confirm that I work for Freshworks and that I have been given the task by its management to manage this profile.
I will keep all information up to date and agree to receive notifications related to job posts, discussions, and any other content related to the company.

Cancel 

Company Name:
Company Url:
Short Pitch:
Description:
Headquarter Location:
Tags:


Job Url:

Freshworks




Freshworks is hiring a Remote Lead - Channel Sales (DACH territory - German speaking)

Job Description

This Individual Contributor role is crucial in managing and expanding our strategic partnerships in the DACH region, a key market pivotal to our revenue growth in the upcoming year. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the DACH channel community, particularly in the EX/CX space, and have a history of delivering impactful results. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial DACH market.

Responsibilities:

  • Strategically manage and expand major channel partnerships in the DACH region, driving substantial revenue growth.
  • Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space.
  • Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.
  • Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives.
  • Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success.
  • Key understanding of the DACH Distribution landscape with previous experience working in a tier 2 model.
  • Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.
  • Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs.

Qualifications

  • 5+ years of experience in SaaS or channel sales, with a focus on strategic partnership management.
  • Demonstrated success in developing and executing high-impact partner strategies.
  • Strong ability to engage and influence C-level executives, with excellent presentation and communication skills.
  • Native level written and oral communication skills in German
  • Proven track record of driving significant revenue growth through strategic partnerships.
  • SaaS background is highly preferred, with a deep understanding of software and services alliances.
  • Willingness to travel frequently to engage with partners and internal teams.
  • Bachelor's degree in a relevant field.

See more jobs at Freshworks

Apply for this job

Freshworks is hiring a Remote Senior Customer Success Manager - LATAM

Job Description

Freshworks is looking for an exceptional addition to our LATAM Customer Success Team. Being a customer champion is part of our culture and a guideline for anything we do. our Customer Success team plays a central role in this effort and is the primary driver to retain and develop our existing customers. 

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our Top Tier customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client's business and industry trends. 

Responsibilities: 

  • Work along with a pre-defined group of our largest and most important customers. Establishing connections to partners ranging from support agents to the C-suite
  • Engage with customers in a dedicated and regular manner (e.g. executive business reviews, roadmap presentations, and product training)
  • Understand and document customers' organization, needs, goals, and challenges
  • Educate and train customers on the best ways to use our products and new features. Build success plans to follow data-driven approaches and measure progress based on KPIs
  • Analyze product usage data proactively to take necessary actions to improve product adoption and reduce churn
  • Conduct diagnostics and identify gaps in the customer's product setup and processes. Evangelize and guide customers to implement improvements
  • Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs 
  • Work together with your Account Manager to discover opportunities for growth and drive net expansion
  • Promote awareness of Freshworks' latest innovations and motivate customers to become references, participate in events, and contribute to case studies
  • Win customers for our 'voice of customers' initiatives to influence our product strategy and give access to produce resources
  • Find new and creative ways to create "moments of wow" for our customers

Qualifications

  • This role is to cover the LATAM region
  • At least 5+ years of Customer Success or related experience in a B2B environment working with mid-market and enterprise-level customers
  • Experience in presenting a technology suite of products within an existing portfolio of accounts as well as consulting and translating customer business and technology needs into technology solutions
  • Fluent in Spanish and English (business level)
  • Ability to communicate clearly and with empathy to become a trusted advisor for our clients at each level of the organization
  • Ability to collaborate effectively with internal teams (e.g., sales, marketing, product, support)
  • High degree of curiosity to discover and understand the client's needs while keeping a professional attitude
  • Ability to combine an analytical mindset with a can-do attitude to identify root causes and develop adequate solutions quickly
  • Ability to manage multiple projects at ease and can quickly switch contexts from technical to business topics, or from agent to C-level

See more jobs at Freshworks

Apply for this job

Freshworks is hiring a Remote Lead Account Executive (IC) - German speaking

Job Description

This is an individual contributor position (IC). As a Lead Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful. 

 Your role and responsibilities

  • Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
  • Build, develop and manage your sales pipeline
  • Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes
  • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
  • Provide regular reporting of pipeline and forecasting to the Sales Manager
  • Travel to customer locations and customer-focused events regularly
  • Educate yourself to become an expert in SaaS products

Qualifications

  • Minimum 4 years field sales experienceselling SaaS solutions in the German-speaking market
  • Strong experience in selling complex solutions to mid-size and large customers
  • Experience in selling CSM (CX), CRM, or ITSM solutions is a strong advantage
  • Past experience as a Business Development Manager is a plus
  • Fluent in German and English
  • Consistent achievements/overachievement of sales goals 
  • Highly motivated, with a driven personality and a positive attitude towards sales and SaaS products
  • Customer-oriented with very strong communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful

See more jobs at Freshworks

Apply for this job

Freshworks is hiring a Remote Senior Territory Sales Executive

Job Description

Job location - Germany

This is an individual contributor position (IC). As a Senior Territory Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful. 

Your role and responsibilities

  • Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
  • Build, develop and manage your sales pipeline
  • Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes
  • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
  • Provide regular reporting of pipeline and forecasting to the Sales Manager
  • Travel to customer locations and customer-focused events regularly
  • Educate yourself to become an expert in SaaS products

 

Qualifications

  • Minimum 8 years of field sales experience with  CSM (CX), CRM or ITSM products in the DACH market with a focus on large customers
  • Past experience as a Business Development Manager is a plus
  • Fluent in German and English
  • Consistent achievements/overachievement of sales goals 
  • Highly motivated, with a driven personality and a positive attitude towards sales and SaaS products
  • Customer-oriented with very strong communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful

See more jobs at Freshworks

Apply for this job

Freshworks is hiring a Remote Lead - Account Executive

Job Description

Job Description

As an Enterprise Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the Swedish market. In this role, you will develop new business opportunities and advocate multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented.

Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. 

Your Role and Responsibilities:

  • Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

  • Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts

  • Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points

  • Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes

  • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.

  • Provide regular reporting of pipeline and forecasting to the Sales Manager

  • Travel to customer locations and customer-focused events regularly

  • Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications

  • A diploma or Master’s degree is desirable

  • Minimum 8+ years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous

  • Experience managing the sales cycle from business champion to the C-level

  • Showed consistent overachievement of sales goals in a large geographic territory selling a technical product

  • The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management

  • Experience managing and closing complex sales cycles; being an expert managing sales cycles with 60-90+ days 

  • Highly motivated, with a driven personality and a positive attitude toward sales and CRM products

  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful

  • Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level

  • Fluent in English and Swedish language proficiency is a must

See more jobs at Freshworks

Apply for this job