Job Description

Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia! - all we ask is a stable internet connection

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.

Support will be in Spanish and English, applicants need to speak both languages.

Qualifications

• Advanced English Level (B2/C1)
• Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
• Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
• Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
• Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
• They are able to take ownership of challenging scenarios and bring them to resolution.
• Have a clear, professional and informative communication style.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation

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Job Description

The Back Office manages the applications within the e-commerce ecosystem. By assisting merchants and support analysts, they are responsible for the tracking of incidents and the follow-up of stakeholder requests.  They also assist in monitoring the health of the applications, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.

Responsibilities

• Assist with providing first and second level support for e-commerce applications;

• Identify, research, troubleshoot, and resolve technical issues by partnering with their support analyst lead to collaborate with development and cross functional product teams;

• Respond to stakeholder requests by utilizing various communication channels (ticketing system, phone, email, chat, etc.);

• Offer a high level of customer service to  stakeholders  with various degrees of technical proficiency and detailed communication;

• Document, dispatch and escalate requests when necessary;

• Follow up with stakeholders  to ensure satisfaction;

• Work directly with 3rd party support teams to troubleshoot technical bugs and other processes. 

Qualifications

Requirements

• University courses in information technology/computer science or equivalent experience;

• E-commerce experience (an asset);

• IT Project experience is an asset (if done as part of the school curriculum);

• Experience working on software is an asset (if done as part of the school curriculum/projects);

• Basic understanding of code (HTML, PHP, Javascript) is an asset.

• Excellent customer service skills;

• Excellent communication and writing skills;

• Good interpersonal skills;

• Proactive and autonomous;

• Ability to make complex information accessible;

• Curiosity to learn;

• Good working knowledge of Microsoft Office suite (particularly excel);

• Bilingualism (Spanish/English) is required both orally and in writing.

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Job Description

The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.

Qualifications

• Work with social media and generate social content that will drive communications
• Plan social content and maintain a content calendar
• Monitor overall marketing strategy by overseeing social media campaigns

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Job Description

Responsibilities

• Work with developers to design algorithms and flowcharts

• Produce clean and efficient code based on specifications

• Integrate software components with required programs

• Verify and deploy programs and systems

• Troubleshoot, debug, and update existing software

• Collect and evaluate user feedback

• Recommend and make improvements

• Create technical documentation for reference and reporting

Qualifications

Requirements

• 3+ years of experience with Python.

• 2+ years of experience using Django.

• 2+ years of experience writing and consuming REST APIs.

• Version management with Git.

• Advanced English level (specially written).

• Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.

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Descripción del empleo

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms in digital formats. 

Responsibilities

• Collaborate with the team to ensure consistency of designs across various media outlets
• Create compelling and effective designs and digital media
• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
• Ensure Brand Book guidelines are respected and consistent.

Requisitos

Qualifications

• Bachelor's degree in Graphic Design, related field, or equivalent experience.
• 2+ years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work
• Bilingual - Spanish and English (B1 or higher)

Perks:

• Excellent compensation.
• 100% remote work.
• Monday to Friday work schedule.
• Indefinite Term contract

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Job Description

We are searching for a motivated Accounting Assistant who is an excellent multitasker with exceptional communication and time management skills. Accounting Assistants can expect to assist the Accounting department with data entry, processing, and recording transactions, updating the ledger, assisting with audits or fact-checking, and preparing budgets and reports. You should be thorough, accurate, and honest with good bookkeeping skills.

To be a successful Accounting Assistant, you should have an understanding of basic Accounting principles and proficiency with computers and software, such as MS Excel. You should be trustworthy, efficient, and organized.

Qualifications

• Associate’s degree in related field with work experience.
• More education, experience, or additional certifications and licenses may be required.
• Proficiency with computers and bookkeeping software, strong typing skills.
• Exceptional time management and verbal and written communication skills.
• Familiarity with basic accounting principles.
• Professional manner and a strong ethical code.
• Ability to multitask and remain motivated and positive.
• Commitment to working efficiently and accurately.

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Job Description

You will be a part of our Dev team, creating and improving our products, used by users from

over 34+ countries and enabling them to start and grow their businesses.

Qualifications

• Write scalable code with best-in-class standards.
• Constant evaluation and optimization to reach key success metrics.
• Keep an eye on the big picture while actually making the programs work in the real world.
• Collaborate with members from other teams to ensure product fit and work on improvements.

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