Your role

Our team is building the future of collaborative creativity with Notability’s web app. Notability has remained a top-seller in the App Store in the years since its debut, and is used by millions of passionate, active users. Our web app will allow users not only to take notes on any platform, but also to share and collaborate with users all over the world.

Your responsibilities

• Participate in foundational discussions and decision-making on our web app, from concept to completion, and on into continuous improvement
• Operate with respect for the ideas, victories, mistakes, and time of your collaborators
• Apply technical skill toward efficient & stable user experience and mentor others in doing the same
• Balance product & technology needs through active & open collaboration
• Jump into unfamiliar areas to solve tough problems
• Write stable, readable, extensible, testable code

Requirements

• 5+ years of experience architecting, developing, optimizing, and shipping high-performance web applications
• Strong verbal and written communication skills, and ability to collaborate within and across teams
• Passionate about solutions while humble in the face of opposing ideas
• Experience developing with React and Typescript

Nice To Have

• Experience with rendering techniques and technologies, such as graphics libraries and shader languages to solve problems in 2D graphics
• Familiarity with leveraging WebAssembly (WASM) to optimize web-deployed javascript applications

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

Your role

Our team is building the future of collaborative creativity with Notability’s web app. Notability has remained a top-seller in the App Store in the years since its debut, and is used by millions of passionate, active users. Our web app will allow users not only to take notes on any platform, but also to share and collaborate with users all over the world.

Your responsibilities

• Participate in foundational discussions and decision-making on our web renderer, from concept to completion, and on into continuous improvement
• Operate with respect for the ideas, victories, mistakes, and time of your collaborators
• Apply technical skill toward efficient & stable user experience and mentor others in doing the same
• Balance product & technology needs through active & open collaboration
• Jump into unfamiliar areas to solve tough problems
• Write stable, readable, extensible, testable code

Requirements

• Experience developing and optimizing high-performance web applications
• Experience with rendering techniques and technologies, such as graphics libraries and shader languages to solve problems in 2D graphics
• Experience with web applications that give complex, immediate feedback to input.
• Strong verbal and written communication skills, and ability to collaborate within and across teams
• Passionate about solutions while humble in the face of opposing ideas

Nice to Have

• Familiarity with leveraging WebAssembly (WASM) to optimize web-deployed javascript applications
• Experience with React and TypeScript

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

Your role

Our team is building the future of collaborative creativity with Notability’s web app. Notability has remained a top-seller in the App Store in the years since its debut, and is used by millions of passionate, active users. Our web app will allow users not only to take notes on any platform, but also to share and collaborate with users all over the world.

Your responsibilities

• Drive foundational discussions and decision-making on the web note renderer, from concept to completion, and on into continuous improvement
• Build team unity and purpose through investigation, thoughtful planning, knowledge sharing, and mentorship
• Operate with respect for the ideas, victories, mistakes, and time of your collaborators
• Apply technical skill toward efficient & stable user experience and mentor others in doing the same
• Balance product & technology needs through active & open collaboration
• Jump into unfamiliar areas to solve tough problems
• Write stable, readable, extensible, testable code

Requirements

• 5+ years of experience architecting, developing, optimizing, and shipping high-performance web applications
• Strong leadership, verbal and written communication skills, and ability to cultivate consensus and alignment within and across teams
• Passionate about solutions while humble in the face of opposing ideas

Nice To Have

• Experience developing with React and Typescript
• Experience with rendering techniques and technologies, such as graphics libraries and shader languages to solve problems in 2D graphics
• Familiarity with leveraging WebAssembly (WASM) to optimize web-deployed javascript applications

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

Your role

Notability is an industry-leading note taking application with expressive drawing capabilities that make full use of the power of the Apple Pencil and iPad Pro. This is an open role for someone who can join us in continuing to deliver incredible new features that strike a delicate balance between simplicity and power, ensuring that Notability continues to be the best note-taking experience in the world.

We are looking for a release manager to join our app team to help us continuously deliver updates for Notability across iOS and Mac platforms. We strive to consistently deliver new features while maintaining a high quality user experience.

Your responsibilities

• Manage weekly releases to continuously deliver new features and fixes to users on Mac and iOS platforms
• Mediate between engineering, QA, and product teams to ensure releases are timely and of the highest quality
• Build and send beta versions of the app to testers via TestFlight
• Coordinate with a translation service to translate new strings for the app and website
• Monitor operational issues and crash rates and escalate new or growing issues via the proper channels
• Deliver hot fix releases if needed in a timely manner
• Collaborate with engineering and across the organization effectively to deliver stellar new features, and address technical issues
• Communicate release status effectively to different stakeholders including product, design, support, QA and management
• Identify bottlenecks with and propose improvements to our release process

Requirements

• 5+ years of experience.
• Proven track record with software release management, specifically with iOS, iPadOS or macOS.
• Expertise in git and continuous integrations services such as CircleCI
• Excellent verbal and written communication skills
• Ability to easily collaborate with others
• Ability to cultivate consensus and alignment within and across teams
• Value continuous learning, experimentation and improving

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

Your role

Notability is an industry-leading note taking application with expressive drawing capabilities that make full use of the power of the Apple Pencil and iPad Pro. This is an open role for someone who can join us in continuing to deliver incredible new features that strike a delicate balance between simplicity and power, ensuring that Notability continues to be the best note-taking experience in the world.

We are looking for a release manager to join our app team to help us continuously deliver updates for Notability across iOS and Mac platforms. We strive to consistently deliver new features while maintaining a high quality user experience.

Your responsibilities

• Manage weekly releases to continuously deliver new features and fixes to users on Mac and iOS platforms
• Mediate between engineering, QA, and product teams to ensure releases are timely and of the highest quality
• Build and send beta versions of the app to testers via TestFlight
• Coordinate with a translation service to translate new strings for the app and website
• Monitor operational issues and crash rates and escalate new or growing issues via the proper channels
• Deliver hot fix releases if needed in a timely manner
• Collaborate with engineering and across the organization effectively to deliver stellar new features, and address technical issues
• Communicate release status effectively to different stakeholders including product, design, support, QA and management
• Identify bottlenecks with and propose improvements to our release process

Requirements

• 5+ years of experience.
• Proven track record with software release management, specifically with iOS, iPadOS or macOS.
• Expertise in git and continuous integrations services such as CircleCI
• Excellent verbal and written communication skills
• Ability to easily collaborate with others
• Ability to cultivate consensus and alignment within and across teams
• Value continuous learning, experimentation and improving

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

Your role

Notability is an industry-leading note taking application with expressive drawing capabilities that make full use of the power of the Apple Pencil and iPad Pro. This is an open role for someone who can join us in continuing to deliver incredible new features that strike a delicate balance between simplicity and power, ensuring that Notability continues to be the best note-taking experience in the world.

We are looking for an engineer to join our Graphics Technology Group, with experience developing great apps on Apple platforms (iOS, macOS). Our in-house vector graphics renderer uses Apple's Metal framework to deliver cool features and high performance.

Your responsibilities

• Manage weekly releases to continuously deliver new features and fixes to users on Mac and iOS platforms
• Solve difficult problems that feature soft real-time performance targets
• Build new features that integrate deeply with iOS and macOS
• Design, code, test, debug, modernize and document new and existing systems to ensure that the application meets business, quality and operational needs
• Collaborate within engineering and across the organization effectively to deliver stellar new features, address technical issues and provide guidance
• Provide project leadership to break down, estimate, and organize work
• Participate in code reviews to ensure new code conforms to the highest standards
• Provide guidance on software development best practices
• Identify risk and propose mitigation strategies associated with new and existing systems
• Excellent technical problem solving skills and aptitude to learn new technologies and methodologies
• Read and understand research papers when required for implementing new functionality
• Communicate progress effectively to different stakeholders including product, design, support, QA and management.

Requirements

• 5+ years of experience.
• Deep understanding of Apple's platforms, graphics and non-graphics frameworks.
• Experience using the GPU to solve problems in 2D graphics
• Experience with resolution-independent graphics primitives and related mathematical concepts
• Strong computer science fundamentals and problem solving skills
• Excellent verbal and written communication skills.
• Ability to easily collaborate with others
• Demonstrated ability to independently deliver results in a fast-paced and collaborative environment
• Strong leadership, communication skills, and ability to influence without authority
• Ability to write good design documents
• Ability to cultivate consensus and alignment within and across teams

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

Your role

We are looking to add our first graphics-focused designer to the Notability Design team. You will work closely with design managers and the marketing team on a variety of projects, both inside and outside the product. This role will be instrumental in helping us demonstrate the capabilities of Notability.

Responsibilities

• Creating original note content for marketing, in-app features, and user inspiration.
• Collaborate with product designers on new feature launches, onboarding projects.
• Partner with marketing in developing campaigns, from concept to execution
• Pitch concepts and ideas for new projects
• Help spearhead marketing site efforts in expanding it's scope further
• Contribute towards and build upon our design language
• Eager to learn and provide design solutions based on design manager feedback

Requirements

• 2+ years of experience working as a Graphic Designer, Visual Designer, Illustrator, or similar
• Ability to work independently, take direction, and work as part of a team
• Excellent written and verbal communication skills
• Bonus: experience drawing on a digital tablet

In addition to your application, please submit a portfolio or case studies that highlight the breadth and depth of your design experience.

How We Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement

Your role

We’re looking for a Senior Product Designer to join the Notability Design team. You will work closely with fellow designers, the product team, and engineers on a variety of projects, ranging from core feature development to blue sky ideation.

Your responsibilities

• Design from start to finish, participating in all phases of design, from definition to development to optimization and polish.
• Contribute to overall strategy and decision-making about Notability's product direction
• Collaborate cross-functionally and regularly with engineering, product, and design peers
• Create, collaborate, and iterate and deliver flows, prototypes, and high-fidelity visuals
• Communicate and share often in written, verbal, and visual forms to create alignment and move work forward
• Help advance the design team’s practices and growth. Be proactive in contributing to a positive team culture.

Requirements

• Experience working on consumer-facing products
• A clear foundation of design principles and an eye for details
• Comfortable leading projects of all sizes
• A natural inclination to take the lead and help everyone arrive at a deeper understanding and appreciation of the work. Leave no stone unturned.
• Motivated by feedback, and by the opportunity to improve in your role, in the work, and in how you work together as a team.
• The ability to design solutions that meet all product and brand requirements
• Excellent written, verbal, and interpersonal communication skills — you’ll be collaborating with others and presenting your work regularly.
• The ability to integrate feedback, validate, and iterate on our products while being mindful of our customers, contributors, and insights gleaned by our support and product teams
• Well-versed in Figma, Sketch, or equivalent design tools (we use Figma)
• Bonus: proficiency in After Effects or other software for creating UI animations and educational videos
• Bonus: background or experience with copywriting

In addition to your application, please submit a portfolio or case studies that highlight the breadth and depth of your design experience.

How we Work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.

Your Role

Be a vital voice in helping us shape our online brand presence and spark joy for our users throughout all marketing efforts! You will help build our growing social channels with fresh ideas and produce content that creates value and educates our community.

Your responsibilities

• Produce both long and short form copy for blog posts, newsletter, and other social messaging with consistent brand voice.
• Prepare valuable and engaging content and maintain editorial calendar publishing.
• Track performance across channels and assess success of key campaigns to inform digital marketing strategy.
• Build relationships with influencers and creators to partner on new video content.
• Plan and announce giveaways and collaborations with other influencers to excite our audience.
• Identify trends and opportunities to activate new audiences and increase reach.
• Collaborate with the marketing team to build brand awareness and drive traffic across all owned channels.
• Become an expert on our product and roadmap to understand what and when to communicate with our users and help announce new features.
• Maintain consistent brand copy across the App Store, website, and social channels that reflect the newest app offerings.
• Pitch ideas for new content opportunities or repurpose content creatively based on trends and performance insights.

Qualifications

• You have excellent written and verbal communication skills. You can clearly communicate messages to a specified audience.
  You have proficiency in digital marketing tools and experience reporting on campaigns.
• You have 1-2+ years experience in a digital marketing, social media, or content marketing role.
• You are up to date on the trends and are social media savvy.
• You are an adaptable team player and excited to work on a small, nimble team.
• You have a positive attitude and a passion for productivity, planning, and note taking.
• You are both a storyteller and a data analyst who can contribute to our digital marketing strategy and connect with our audience in meaningful ways.

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.

Your Role

Be the voice of Notability by engaging with our communities daily, develop strong relationships with users and influencers and share what you learn with the team to improve the product. In short, you will become a reliable brand ambassador, trusted by our growing community.

Your responsibilities

• Engage customers across digital channels to increase brand loyalty and grow authentic connections with our audiences.
• Listen, respond to comments, nurture online forums and communities, to help us connect with our customers, and yet-to-be customers, at a deeper level.
• Seek influencers input, and develop relationships beneficial to Notability and our team.
• Delight the Notability community by addressing problems, resolving them, and simply giving them a reliable, authentic person with whom to interact.
• Find and engage with influencers of all sizes, with the goal to get them passionate, by collecting feedback and identifying pain points so we can better target development efforts to meet their needs.
• Shape Notability's presence on established and emerging social channels to grow our audience, drive engagement and build brand awareness.
• Identify and develop new communication channels like Discord or Slack, meetings with employees, sending surveys, etc.
• As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with our brand, and authentic, to create a loyal and delighted community.
• Collaborate across the company to stay current and to learn what to communicate to our users.
• Develop a deep understanding of our mission and values, our products, roadmaps, and history.

Qualifications

• You love being authentic, and have excellent verbal and written skills.
• You are curious and an empathetic problem solver.
• You have 4+ years experience building on line communities, in customer support, or marketing.
• You are social media savvy.
• You are adaptable, and can maintain and control your emotions.
• You have the ability to create content and to work with others to create it.
• You have working knowledge of community management tools.

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.

Your Role

Be the voice of Notability by engaging with our communities daily, develop strong relationships with users and influencers and share what you learn with the team to improve the product. In short, you will become a reliable brand ambassador, trusted by our growing community.

Your responsibilities

• Engage customers across digital channels to increase brand loyalty and grow authentic connections with our audiences.
• Listen, respond to comments, nurture online forums and communities, to help us connect with our customers, and yet-to-be customers, at a deeper level.
• Seek influencers input, and develop relationships beneficial to Notability and our team.
• Delight the Notability community by addressing problems, resolving them, and simply giving them a reliable, authentic person with whom to interact.
• Find and engage with influencers of all sizes, with the goal to get them passionate, by collecting feedback and identifying pain points so we can better target development efforts to meet their needs.
• Shape Notability's presence on established and emerging social channels to grow our audience, drive engagement and build brand awareness.
• Identify and develop new communication channels like Discord or Slack, meetings with employees, sending surveys, etc.
• As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with our brand, and authentic, to create a loyal and delighted community.
• Collaborate across the company to stay current and to learn what to communicate to our users.
• Develop a deep understanding of our mission and values, our products, roadmaps, and history.

Qualifications

• You love being authentic, and have excellent verbal and written skills.
• You are curious and an empathetic problem solver.
• You have 4+ years experience building on line communities, in customer support, or marketing.
• You are social media savvy.
• You are adaptable, and can maintain and control your emotions.
• You have the ability to create content and to work with others to create it.
• You have working knowledge of community management tools.

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

About Notability

Notability is an app for iOS and Mac that millions of people use to capture and review information, bring ideas to life, and go paperless. Power users spend up to 12 hours in the app per day, and we regularly hear that people buy iPads just to use Notability. The app has also been the iPad's best-selling paid productivity app for four years in a row.

Notability is used by a strikingly wide spectrum of people, from kindergartners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, business people, coaches, designers, knitters, journalists, musicians, pastors, scientists, and everyday people with big ideas.

Your role

Be the main point of contact for our many passionate Chinese users! Because Notability is such a powerful tool, our users are very enthusiastic about it. As a member of our support team, you'll channel that enthusiasm to help people do even more with the app. That means three main activities:

1. You'll help people learn how to use the app's existing features.

2. You'll help refine existing features and add new ones.

3. You'll provide localized support for our Chinese-speaking users, and communicate their needs and experiences to our team.

You'll work with individual users who reach out through email and social media. You'll answer their questions, seek to understand their needs, keep track of their feature requests, diagnose the bugs they report, raise bugs with QA and engineering, and keep users in the loop about our work. Through those efforts, you'll provide excellent support for an excellent app, and you'll make our users feel like part of the broader Notability team.

You'll also support the broader user base whole by creating and maintaining resources like FAQs, tutorials, release notes, troubleshooting guides, and surveys.

Meanwhile, you'll be on the lookout for ways to make processes smoother and more efficient for both our team and our users. You'll also share the good and the bad of what we hear from users with the rest of the team to keep everyone close to our users.

Requirement

• Fluency in written Mandarin Chinese and Chinese culture.
• Availability to work from 2pm to 10pm (PST) on weekdays.
• Bachelor's degree.
• Excellent writing skills and email etiquette.
• 2+ years of experience in online customer support for software.
• 2+ years of experience with software such as Zendesk, Help Scout, or Groove.

Nice to have

• Programming experience.
• Degree in computer science or similar.

Traits of a successful support agent

• Empathy
• Curiosity
• Patience
• Optimism
• Reliability
• Resourcefulness
• Attention to detail
• Solution-focused mindset
• Fascination with how other people think and work
• Passion for delighting others

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

We are looking for a developer with experience architecting and supporting complex consumer-facing web services and applications who will help us build and scale the future of Notability, including the Notability Gallery - a place for publicly sharing notes, ideas, and inspiration.

What You'll Do

• Iterate with the team on product definition and implementation with a focus on both the end user's experience, and on scalability and security
• Specify, build, and maintain services, APIs, and features for the product
• Create and support robust integration, testing, deployment, alerting, and monitoring systems
• Perform code reviews and participate in design discussions
• Mentor junior developers

What You Bring

• A user-centric mindset
• Expert in SQL, Typescript, and node.js
• Experience with GraphQL and/or REST
• Experience with Docker, Kubernetes, and at least one major cloud service, such as AWS or GCP
• Excellent communication skills
• Strong desire to grow and learn new things