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Ginger Labs

A productivity software.
Ginger Labs develops productivity software for iOS devices and Mac. Notability is used by millions of people around the world for capturing and reviewing information. We are currently developing next generation productivity solutions. We are a young team of friendly people, who care a lot about what we do.

Headquarter Location:
San Francisco, California, USA
5d

Community Manager

Ginger LabsSan Francisco, CA Remote

Ginger Labs is hiring a Remote Community Manager

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.


Your Role

Be the voice of Notability by engaging with our communities daily, develop strong relationships with users and influencers and share what you learn with the team to improve the product. In short, you will become a reliable brand ambassador, trusted by our growing community.


Your responsibilities

  • Engage customers across digital channels to increase brand loyalty and grow authentic connections with our audiences.
  • Listen, respond to comments, nurture online forums and communities, to help us connect with our customers, and yet-to-be customers, at a deeper level.
  • Seek influencers input, and develop relationships beneficial to Notability and our team.
  • Delight the Notability community by addressing problems, resolving them, and simply giving them a reliable, authentic person with whom to interact.
  • Find and engage with influencers of all sizes, with the goal to get them passionate, by collecting feedback and identifying pain points so we can better target development efforts to meet their needs.
  • Shape Notability's presence on established and emerging social channels to grow our audience, drive engagement and build brand awareness.
  • Identify and develop new communication channels like Discord or Slack, meetings with employees, sending surveys, etc.
  • As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with our brand, and authentic, to create a loyal and delighted community.
  • Collaborate across the company to stay current and to learn what to communicate to our users.
  • Develop a deep understanding of our mission and values, our products, roadmaps, and history.


Qualifications

  • You love being authentic, and have excellent verbal and written skills.
  • You are curious and an empathetic problem solver.
  • You have 4+ years experience building on line communities, in customer support, or marketing.
  • You are social media savvy.
  • You are adaptable, and can maintain and control your emotions.
  • You have the ability to create content and to work with others to create it.
  • You have working knowledge of community management tools.

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

  • Competitive compensation in form of base salary, bonuses and profit sharing
  • Comprehensive healthcare fully covered for you and your family
  • Flexible work and vacation schedules
  • 401k with matching contributions
  • Matching gifts to non-profits
  • Public transit reimbursement
  • Home workstation reimbursement
  • ISP reimbursement
  • Monthly phone bill reimbursement

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Ginger Labs is hiring a Remote Product and Technical Support Specialist - China

About Notability

Notability is an app for iOS and Mac that millions of people use to capture and review information, bring ideas to life, and go paperless. Power users spend up to 12 hours in the app per day, and we regularly hear that people buy iPads just to use Notability. The app has also been the iPad's best-selling paid productivity app for four years in a row.

Notability is used by a strikingly wide spectrum of people, from kindergartners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, business people, coaches, designers, knitters, journalists, musicians, pastors, scientists, and everyday people with big ideas.


Your role

Be the main point of contact for our many passionate Chinese users! Because Notability is such a powerful tool, our users are very enthusiastic about it. As a member of our support team, you'll channel that enthusiasm to help people do even more with the app. That means three main activities:

1. You'll help people learn how to use the app's existing features.

2. You'll help refine existing features and add new ones.

3. You'll provide localized support for our Chinese-speaking users, and communicate their needs and experiences to our team.

You'll work with individual users who reach out through email and social media. You'll answer their questions, seek to understand their needs, keep track of their feature requests, diagnose the bugs they report, raise bugs with QA and engineering, and keep users in the loop about our work. Through those efforts, you'll provide excellent support for an excellent app, and you'll make our users feel like part of the broader Notability team.

You'll also support the broader user base whole by creating and maintaining resources like FAQs, tutorials, release notes, troubleshooting guides, and surveys.

Meanwhile, you'll be on the lookout for ways to make processes smoother and more efficient for both our team and our users. You'll also share the good and the bad of what we hear from users with the rest of the team to keep everyone close to our users.

Requirement

  • Fluency in written Mandarin Chinese and Chinese culture.
  • Availability to work from 2pm to 10pm (PST) on weekdays.
  • Bachelor's degree.
  • Excellent writing skills and email etiquette.
  • 2+ years of experience in online customer support for software.
  • 2+ years of experience with software such as Zendesk, Help Scout, or Groove.

Nice to have

  • Programming experience.
  • Degree in computer science or similar.

Traits of a successful support agent

  • Empathy
  • Curiosity
  • Patience
  • Optimism
  • Reliability
  • Resourcefulness
  • Attention to detail
  • Solution-focused mindset
  • Fascination with how other people think and work
  • Passion for delighting others

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

  • Competitive compensation in form of base salary, bonuses and profit sharing
  • Comprehensive healthcare fully covered for you and your family
  • Flexible work and vacation schedules
  • 401k with matching contributions
  • Matching gifts to non-profits
  • Public transit reimbursement
  • Home workstation reimbursement
  • ISP reimbursement
  • Monthly phone bill reimbursement

See more jobs at Ginger Labs

Apply for this job

29d

Senior Backend Developer

Ginger LabsSan Francisco, CA Remote
sqlDesigngraphqldockertypescriptkubernetesAWSbackendNode.js

Ginger Labs is hiring a Remote Senior Backend Developer

We are looking for a developer with experience architecting and supporting complex consumer-facing web services and applications who will help us build and scale the future of Notability, including the Notability Gallery - a place for publicly sharing notes, ideas, and inspiration.

What You'll Do

  • Iterate with the team on product definition and implementation with a focus on both the end user's experience, and on scalability and security
  • Specify, build, and maintain services, APIs, and features for the product
  • Create and support robust integration, testing, deployment, alerting, and monitoring systems
  • Perform code reviews and participate in design discussions
  • Mentor junior developers

What You Bring

  • A user-centric mindset
  • Expert in SQL, Typescript, and node.js
  • Experience with GraphQL and/or REST
  • Experience with Docker, Kubernetes, and at least one major cloud service, such as AWS or GCP
  • Excellent communication skills
  • Strong desire to grow and learn new things


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Ginger Labs is hiring a Remote Senior Software Engineer, Graphics Technology

Your role

Notability is an industry-leading note taking application with expressive drawing capabilities that make full use of the power of the Apple Pencil and iPad Pro. This is an open role for someone who can join us in continuing to deliver incredible new features that strike a delicate balance between simplicity and power, ensuring that Notability continues to be the best note-taking experience in the world.

We are looking for an engineer to join our Graphics Technology Group, with experience developing great apps on Apple platforms (iOS, macOS). Our in-house vector graphics renderer uses Apple's Metal framework to deliver cool features and high performance.

Your responsibilities

  • Solve difficult problems that feature soft real-time performance targets
  • Build new features that integrate deeply with iOS and macOS
  • Design, code, test, debug, modernize and document new and existing systems to ensure that the application meets business, quality and operational needs
  • Collaborate within engineering and across the organization effectively to deliver stellar new features, address technical issues and provide guidance
  • Provide project leadership to break down, estimate, and organize work
  • Participate in code reviews to ensure new code conforms to the highest standards
  • Provide guidance on software development best practices
  • Identify risk and propose mitigation strategies associated with new and existing systems
  • Excellent technical problem solving skills and aptitude to learn new technologies and methodologies
  • Read and understand research papers when required for implementing new functionality
  • Communicate progress effectively to different stakeholders including product, design, support, QA and management.

Requirements

  • 5+ years of experience.
  • Deep understanding of Apple's platforms, graphics and non-graphics frameworks.
  • Experience using the GPU to solve problems in 2D graphics
  • Experience with resolution-independent graphics primitives and related mathematical concepts
  • Strong computer science fundamentals and problem solving skills
  • Excellent verbal and written communication skills.
  • Ability to easily collaborate with others
  • Demonstrated ability to independently deliver results in a fast-paced and collaborative environment
  • Strong leadership, communication skills, and ability to influence without authority
  • Ability to write good design documents
  • Ability to cultivate consensus and alignment within and across teams

    How we Work

    Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

    When We Work

    We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

    Where We Work

    We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

    Remote Work

    We are open to full-time remote employees who reside in the U.S.

    Benefits

    • Competitive compensation in form of base salary, bonuses and profit sharing
    • Comprehensive healthcare fully covered for you and your family
    • Flexible work and vacation schedules
    • 401k with matching contributions
    • Matching gifts to non-profits
    • Public transit reimbursement
    • Home workstation reimbursement
    • ISP reimbursement
    • Monthly phone bill reimbursement

    See more jobs at Ginger Labs

    Apply for this job

    Ginger Labs is hiring a Remote Senior iOS Developer, Graphics Technology

    Your role

    Notability is an industry-leading note taking application with expressive drawing capabilities that make full use of the power of the Apple Pencil and iPad Pro. This is an open role for someone who can join us in continuing to deliver incredible new features that strike a delicate balance between simplicity and power, ensuring that Notability continues to be the best note-taking experience in the world.

    We are searching for an engineer to join our Graphics Technology Group, with experience developing great apps on Apple platforms (iOS, macOS). Our in-house vector graphics renderer uses Apple's Metal framework to deliver cool features and high performance; experience with Metal is required.

    Your responsibilities

    You will be responsible for solving difficult problems that feature soft real-time performance targets and building new features that integrate deeply with iOS and macOS. Additionally, you'll be working on modernizing existing systems to unblock progress on new efforts.

    We are working on many cutting edge features that may require you to read and understand research papers.

    You should expect to encounter other typical engineering duties—bug fixing, code reviews, and mentoring junior engineers.

    Requirements

    • This is a senior engineering position. We generally define this as having 5+ years of experience.
    • Deep understanding of Apple's platforms, graphics and non-graphics frameworks.
    • Strong computer science fundamentals.
    • Ginger Labs is an environment that encourages a team mentality and fosters collaboration. Communication skills are important.
    • We're also working on many advanced features that are difficult to tackle, so you must have a growth mindset and be effective at teaching yourself new things. Lateral and critical thinking will be exercised on a regular basis.

    Nice to have

    • Experience using the GPU to solve problems in 2D graphics
    • Experience with resolution-independent graphics primitives and related mathematical concepts

    How we Work

    Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

    When We Work

    We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

    Where We Work

    We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

    Remote Work

    We are open to full-time remote employees who reside in the U.S.

    Benefits

    • Competitive compensation in form of base salary, bonuses and profit sharing
    • Comprehensive healthcare fully covered for you and your family
    • Flexible work and vacation schedules
    • 401k with matching contributions
    • Matching gifts to non-profits
    • Public transit reimbursement
    • Home workstation reimbursement
    • ISP reimbursement
    • Monthly phone bill reimbursement

    See more jobs at Ginger Labs

    Apply for this job

    Ginger Labs is hiring a Remote Product Manager: Notability

    The Role

    You will be working closely with stakeholders across Engineering, Design, and Support to understand who our users are and strategize the future of how our product should be shaped, focusing primarily on the subscription business. It's not only about optimizing revenue, but also having the singular goal to develop the best product on the market and reach the widest audience. You will be driving projects across the product at a high level, lead brainstorming sessions and be the glue between the teams across Notability.

    We are looking for someone who is collaborative, has deep user empathy, and is a skilled communicator and arbitrator. Solving problems and being customer-centric should motivate you.

    Your Responsibilities

    • Developing a deep understanding of Notability's users and their needs
    • Determine a short and long term pricing strategy
    • Designing experiments, analyzing results and driving change
    • Helping the team define and track key success metrics
    • Working cross functionally with Notability's design, engineering and support teams to develop new features and improve existing ones
    • Collaborating with the executive team on planning and prioritization for the team
    • Collaborating with marketing on messaging

    Requirements

    • Experience with a subscription product, ideally B2C.
    • Experience with improving processes and creating ways to collaborate
    • Experience with ingesting and communicating technical concepts
    • Project management tools such as Trello, Asana, etc.
    • Data analytics tools such as Google Analytics

    How we work

    Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

    When We Work

    We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

    Where We Work

    We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

    Remote Work

    We are open to full-time remote employees who reside in the U.S.

    Benefits

    • Competitive compensation in form of base salary, bonuses and profit sharing
    • Comprehensive healthcare fully covered for you and your family
    • Flexible work and vacation schedules
    • 401k with matching contributions
    • Matching gifts to non-profits
    • Public transit reimbursement
    • Home workstation reimbursement
    • ISP reimbursement
    • Monthly phone bill reimbursement

    See more jobs at Ginger Labs

    Apply for this job

    Ginger Labs is hiring a Remote Senior Front End Engineer: Notability

    What We Do

    Our team is building the future of sharing ideas with the Notability Gallery. Notability has remained a top-seller in the App Store in the years since its debut, and maintains millions of active users. The Notability Gallery allows our users to not only capture and organize their thoughts and ideas, but share them with our growing online community.

    What You'll Do

    • Take ownership of project initiatives, adding momentum through investigation, thoughtful planning, knowledge sharing, and mentorship.
    • Operate with respect for the ideas, victories, mistakes, and time of your collaborators
    • Drive ideation toward efficient, scalable & stable developer and user experience
    • Balance product & technology needs through active & open collaboration
    • Jump into unfamiliar areas to solve tough problems
    • Write stable, readable, extensible, testable code

      Your Experience

      • Expert in web technologies, including React, Typescript, HTML/CSS
      • Able to navigate and contribute to neighboring iOS and backend systems using Swift, Express.js, GraphQL, Redis, and Postgres.
      • Aware and informed of the pros & cons of modern technologies and patterns
      • Passionate about solutions while humble in the face of opposing ideas

      How We Work

      Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

      When We Work

      We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an "as long as you get your work done" vacation policy.

      Where We Work

      We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

      Remote Work

      We are also open to full-time remote employees who reside in the U.S. We have regularly scheduled virtual social events to build bond and maintain our relationships.

      Benefits

      • Competitive compensation in form of base salary, bonuses and profit sharing
      • Comprehensive healthcare fully covered for you and your family
      • Flexible work and vacation schedules
      • 401k with matching contributions
      • Matching gifts to non-profits
      • Public transit reimbursement
      • Home workstation reimbursement
      • ISP reimbursement
      • Monthly phone bill reimbursement


      See more jobs at Ginger Labs

      Apply for this job

      Ginger Labs is hiring a Remote Mobile Developer Android + React Native

      We are looking for talented Android developers who will join the team building our new email app, Twobird.

      Responsibilities

      • Feature development & bug fixing
      • Code reviews
      • Contribute to product discussions and planning of large engineering tasks
      • Help with the hiring process

      Requirements

      • 2+ Years of Android experience
      • Excellent communication skills
      • Experience with Kotlin or Java
      • Knowledge of Android UI/UX best practices

      Bonus points

      • Experience with React Native
      • Experience working with a complex application
      • Worked with Android tablets and Chromebooks

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      Ginger Labs is hiring a Remote Senior Front End Developer: Twobird

      Your role

      We are looking for a product-focused developer with experience building rich, complex web services and applications who will join the team building our new email app, Twobird.

      Your responsibilities

      • Iterate with engineering and design team on product definition and implementation
      • Craft delightful user experiences
      • Perform code reviews
      • Mentor junior developers

      Requirements

      • 4+ years of experience
      • Expert in React, Javascript, HTML, and CSS
      • Complete understanding of the DOM and browser technology
      • Excellent communication skills

      Nice to have

      • React Native
      • Typescript

      How we work

      Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

      When We Work

      We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

      Where We Work

      We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

      Remote Work

      We are open to full-time remote employees who reside in the U.S.

      Benefits

      • Competitive compensation in form of base salary, bonuses and profit sharing
      • Comprehensive healthcare fully covered for you and your family
      • Flexible work and vacation schedules
      • 401k with matching contributions
      • Matching gifts to non-profits
      • Public transit reimbursement
      • Home workstation reimbursement
      • ISP reimbursement
      • Monthly phone bill reimbursement

      See more jobs at Ginger Labs

      Apply for this job

      +30d

      Android Developer

      Ginger LabsSan Francisco, CA Remote

      Ginger Labs is hiring a Remote Android Developer

      We are looking for talented Android developers who will join the team building our new email app, Twobird.

      Responsibilities

      • Feature development & bug fixing
      • Code reviews
      • Contribute to product discussions and planning of large engineering tasks
      • Help with the hiring process

      Requirements

      • 2+ Years of Android experience
      • Excellent communication skills
      • Experience with Kotlin or Java
      • Knowledge of Android UI/UX best practices

      Bonus points

      • Experience with React Native
      • Experience working with a complex application
      • Worked with Android tablets and Chromebooks

      See more jobs at Ginger Labs

      Apply for this job

      +30d

      Product Support Manager

      Ginger LabsSan Francisco, CA
      Designmobileiosqa

      Ginger Labs is hiring a Remote Product Support Manager

      Product Support Manager

      About Notability

      Notability is an app for iOS and Mac that millions of people use to capture and review information, bring ideas to life, and go paperless. Power users spend up to 12 hours in the app per day, and we regularly hear that people buy iPads just to use Notability. The app has also been the iPad's best-selling paid productivity app for four years in a row.

      Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, designers, knitters, journalists, musicians, pastors, scientists, and everyday people with big ideas.

      About the team

      At Ginger Labs, our users' experiences are paramount because we have passionate users that care deeply about the product. We currently have an amazing team of Product and Technical Support Analysts that provide top level support for our customers and serve as the users' voices to the engineering and design team.

      Your role

      You will initiate strategic initiatives to help scale support so that we can provide our users with the best and quickest experience possible. You will also mentor the team and provide guidance in their career development. You will be analyzing data to set priorities and make informed decisions. As needed, you will jump into the queue to help the team resolve escalations and maintain timely responses.

      Experience:

      • At least 8 yrs of experience in online customer support for software
      • At least 3 yrs of experience managing and mentoring a team
      • Experience supporting multiple platforms (mobile, web, desktop)
      • Experience with Zendesk or other similar support ticketing platforms
      • Bachelor's degree
      • Experience conveying technical concepts over written communication

      Nice to have:

      • Fluency in written Chinese
      • A computer science degree or programming experience


      How We Work

      Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives. Our engineers and designers work closely and iterate quickly, while QA and customer experience bring our users’ voices to team discussions.

      When We Work

      We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

      Where We Work

      We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard and arcade basketball machine to help us stay coordinated (or to enjoy during happy hour :)

      Benefits

      • Comprehensive healthcare: medical, dental, vision
      • Flexible work and vacation schedules
      • 401k with matching contributions
      • Matching gifts to non-profits
      • Commute on public transit
      • Daily lunches
      • Weekly happy hour
      • Monthly phone bills
      • Company outings

      See more jobs at Ginger Labs

      Apply for this job