Location:Remote (Applicants should be in NY, CA, MA, FL, DC, VA, MD, NC-- other locations considered on case by case basis)

What We’re Building + Who We Work With:

Hustle enables organizations to run large-scale text messaging campaigns by empowering their team members and volunteers to efficiently have thousands of personal 1-to-1 conversations.

Conversations driven by our platform are geared towards driving measurable meaningful outcomes such as voter turnout, event attendance, or dollars raised forclientssuch as Planned Parenthood, Sierra Club, the DNC, large non-profits, unions, and universities, as well as several 2020 presidential candidates.

To do that our team works on building systems thatscale up 100x in a matter of hoursand which are able tosend 100 million messages a day. Our clients bursty appetite for Hustle requires that we are able to scale up and down two orders of magnitude quickly and efficiently at the drop of a dime so that they can reach voters, volunteers, benefactors, or attendees at theright time, with theright message, sent by theright person!

Sound interesting? Keep reading!

What you’ll do

• Execute technical projects that improve our platform such as:

  • Development of an entirely new broadcast messaging product that can scale to deliver over 25 million messages a day.

  • Augmentation of our core product with video messaging capabilities.

  • Sharing responsibility for core components across several websites and mobile applications.

• Work with exciting technologies at scale:

  • High performance asynchronous http servers built with NodeJS

  • Rapid development of client applications with React and ReactNative

  • Deployments to CDNs and stateless containers on major cloud providers

  • TypeScript, GraphQL, and other tooling / frameworks used to build high quality JavaScript code bases

• Propose and push for projects that you think are important, either by suggesting new ideas, or arguing for reprioritization of existing ones.

• Be flexible and adaptive with your process, and able to balance multiple ambitious projects at once. Know when to cut corners, and when to sweat the details.

• Be a member of a mission-driven team building a market leading product

We are looking for someone with

• A proven track record of shipping high quality software and a strong desire to write code that will impact millions of people.

• Passion for building highly scalable systems withNodeJS.

• Desire to work with modern web application technologies likeTypeScriptandReact.

• Experience building backends to support modern web and mobileclients.

• A demonstrated ability to work constructively and respectfully with people from non-technical backgrounds.

• Humility and open-mindedness, a combination of strong opinions, clear articulation of thinking, and a willingness to change your mind in the face of new information.

• Comfort explaining tradeoffs of decisions, and eagerness to hear and understand feedback on your work. Positive and constructive deliverer of feedback to other projects.

We hope you have

• Experience working with remote teams
• Experience working with and open source projects and software
• Experience building software on cloud computing providers like Amazon Web Services
• Experience with working with data stores like MongoDB, Postgres, Redis, or Kafka

About The Engineering Team at Hustle

The Hustle engineering team is entirely remote.

Come help us build efficient cross-platform mobile + web applications tailored for scale and speed!

Location:Remote - CA, DC, VA, MD, NY, NH, FL, NC, MA, CT

Hustle is a peer-to-peer messaging platform designed to empower organizations to humanize communication while maintaining data privacy and compliance. Texting with Hustle complements other communication strategies and brings real human connection back in the digital era when people ignore bots and prefer to talk to real people. Founded in 2014 as a community engagement tool for campaigns and advocacy, Hustle has evolved to become the leader in transforming how individuals and institutions build meaningful, long-lasting relationships.

At Hustle, we work in a progressive mission-driven environment. You’ll go home proud knowing you made an impact on major efforts by political and non-profit organizations of all sizes. This year you’ll have the opportunity to provide support to political campaigns in the lead up to an important national election.  

If you’re looking to start your career in an emerging tech space, Hustle’s it. Here, you get to learn-on-the-fly, feel your input is acknowledged and valued, and work collaboratively with your fellow support team members on a daily basis to deliver above-industry standards in response quality and turnaround time. 

What You’ll Do:

• Respond to customers in a timely manner via Help Desk software (100% email-based)
• Learn Hustle’s software platform (web and mobile applications)
• Document, troubleshoot & problem solve, defining repeatable solutions using Support CRM to track & identify trends
• Work with our engineering team to escalate bug reports for validation and participate in the delivery of fixes
• Improve external and internal documentation, processes, knowledge base and culture
• Provide internal feedback to resolve ongoing pain points experienced by you and clients

What You’ll Need:

• Career interest working in SaaS or technology space
• Previously employed with a non-profit, political or advocacy organization
• Experience with direct B2C customer support or comparable experience
• Advanced tech troubleshooting ability
• Excellent written English
• Strong communication and problem-solving skills
• 9AM-5PM PT M-F schedule, with rotational on-call responsibilities on weekends for the final 5 weeks of the election cycle (October - November)
• Sense of humor, wit, and empathy for users
• Comfort and willingness to work remotely, and use of tools for remote teamwork (Slack for example) 
• Help Desk software experience preferred (Zendesk in particular)
• Technical writing experience and/or desire to contribute to Help Site documentation a huge plus

HUSTLE's Benefits / Perks

• Working with a mission-driven team that celebrates the diversity of its members. 
• Full medical, dental, and vision insurance for employees.
• Flexible Time Off Policy

Hustle is an excellent team due to the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity and expression, language, political beliefs, and hobbies. We sincerely encourage women, minorities, and people from underrepresented backgrounds to apply.

Hustle will consider for employment qualified applicants with arrest and conviction records, pursuant to laws applicable in Washington D.C. and the fair chance ordinance of San Francisco.

Location:Remote - CA, DC, VA, MD, NY, NH, FL, NC, MA, CT

Hustle is a peer-to-peer messaging platform designed to empower organizations to humanize communication while maintaining data privacy and compliance. Texting with Hustle complements other communication strategies and brings real human connection back in the digital era when people ignore bots and prefer to talk to real people. Founded in 2014 as a community engagement tool for campaigns and advocacy, Hustle has evolved to become the leader in transforming how individuals and institutions build meaningful, long-lasting relationships.

Hustle is currently looking for fast growth-minded individuals who want to help revolutionize the Peer to Peer industry and play an integral role in a thriving startup environment.

The SaaS Sales Development Representative will play a crucial role in our growth and positioning within the marketplace. Candidates should have a proven track record of being in the TOP 10% of revenue generating architects. We are looking for a results-driven performer that is exceptional in achieving significant growth at every level.

What You Get To Do Every Day

• Prospect, qualify opportunities, sell excitement around ecosystem and drive the beginning of the closed won process
• Generate platform demonstrations while documenting activity in SalesForce
• Manage underutilized opportunities to generate platform activity
• Build relationships with decision makers and influencers
• Develop and maintain relationships with sales, client success, marketing and operations teams
• Work as a liaison between Hustle and potential clients to ensure client conversion
• Leverage expertise on all leading competitors

Characteristics that contribute to success in this role

• 1+ years of proven success in SaaS or comparable sales
• Comprehensive technical knowledge is preferred
• Demonstrated ability of performing daily demos, cold calling and leveraging web conferencing tools
• Excellent verbal and written communication skills, as well as collaboration skills
• Bachelor's Degree or work related experience required
• Ability to work and learn in a fast paced team environment

HUSTLE's Benefits / Perks

Working with a mission-driven team that celebrates the diversity of its members. Top of market equity included in your compensation package. Full medical, dental, and vision insurance for employees.

Hustle is an excellent team due to the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity and expression, language, political beliefs, and hobbies. We sincerely encourage women, minorities, and people from underrepresented backgrounds to apply.

Hustle will consider for employment qualified applicants with arrest and conviction records, pursuant to laws applicable in Washington D.C. and the fair chance ordinance of San Francisco.

Seniority Level

Entry to Mid-Level

Location:Remote (Applicants should be in NY, CA, MA, FL, DC, VA, MD, NC-- other locations considered on case by case basis)

Salary: Competitive with similar Software Engineering roles (125k+)

What We’re Building + Who We Work With:

Hustle enables organizations to run large-scale text messaging campaigns by empowering their team members and volunteers to efficiently have thousands of personal 1-to-1 conversations.

Conversations driven by our platform are geared towards driving measurable meaningful outcomes such as voter turnout, event attendance, or dollars raised forclientssuch as Planned Parenthood, Sierra Club, the DNC, large non-profits, unions, and universities, as well as several 2020 presidential candidates.

To do that our team works on building systems thatscale up 100x in a matter of hoursand which are able tosend 100 million messages a day. Our clients bursty appetite for Hustle requires that we are able to scale up and down two orders of magnitude quickly and efficiently at the drop of a dime so that they can reach voters, volunteers, benefactors, or attendees at theright time, with theright message, sent by theright person!

Sound interesting? Keep reading!

What you’ll do

• Execute technical projects that improve our platform such as:

  • Development of an entirely new broadcast messaging product that can scale to deliver over 25 million messages a day.

  • Augmentation of our core product with video messaging capabilities.

  • Sharing responsibility for core components across several websites and mobile applications.

• Work with exciting technologies at scale:

  • High performance asynchronous http servers built with NodeJS

  • Rapid development of client applications with React and ReactNative

  • Deployments to CDNs and stateless containers on major cloud providers

  • TypeScript, GraphQL, and other tooling / frameworks used to build high quality JavaScript code bases

• Propose and push for projects that you think are important, either by suggesting new ideas, or arguing for reprioritization of existing ones.

• Be flexible and adaptive with your process, and able to balance multiple ambitious projects at once. Know when to cut corners, and when to sweat the details.

• Be a member of a mission-driven team building a market leading product

We are looking for someone with

• A proven track record of shipping high quality software and a strong desire to write code that will impact millions of people.

• Passion for building highly scalable systems withNodeJS.

• Desire to work with modern web application technologies likeTypeScriptandReact.

• Experience building backends to support modern web and mobileclients.

• A demonstrated ability to work constructively and respectfully with people from non-technical backgrounds.

• Humility and open-mindedness, a combination of strong opinions, clear articulation of thinking, and a willingness to change your mind in the face of new information.

• Comfort explaining tradeoffs of decisions, and eagerness to hear and understand feedback on your work. Positive and constructive deliverer of feedback to other projects.

We hope you have

• Experience working with remote teams
• Experience working with and open source projects and software
• Experience building software on cloud computing providers like Amazon Web Services
• Experience with working with data stores like MongoDB, Postgres, Redis, or Kafka
• Three or more years of experience as software engineer

About The Engineering Team at Hustle

The Hustle engineering team is entirely remote.

Come help us build efficient cross-platform mobile + web applications tailored for scale and speed!

Client Billing Operations Manager 

We are seeking a highly self-motivated, operationally-minded individual who will manage the contract process, oversee billing and collection processes, and provide accurate information in monthly financial reporting.  A successful candidate is expected to take the lead in designing, implementing, and enforcing related policies and procedures, as well as improving operational efficiency concerning billing/collection. This position requires a high level of expertise, competency, and consistency with a substantial eye towards detail.  This position shall have a direct report requiring supervision.

This role is visible and requires a strong, self-directed leader with the ability to prioritize, plan and direct the billing and collection operations. 

What You Get To Do Every Day

• Leads “Deal Desk”: working closely with sales and client success to review contracts for accuracy/completeness, ensuring contracts being executed are consistent with the Company’s pricing and policies
• Assisting sales, working with legal, in crafting and editing amendments, addendums, and/or other client contract matters
• Day-to-day management of all client data in SFDC, including continuous audit of all contract and related data, and all reporting, while maintaining a high degree of accuracy and completeness.
• Oversee and streamline billing and collections processes
• Manage junior position to assist 
• Assist with month-end closing 
• Plan and implement quality assurance for all billing and collection processes
• Perform oversight of customer support in relation to billing and collection issues.
• Assist Controller in accounting close, including, but not limited to, reconciling AR aging, cash reconciliation, and SFDC closed-won reports
• Maintain proper billing/collection records, document proper procedures and processes.
• Assisting CEO, Controller, and others in analysis and projects as needed
• Performing other operational/finance duties as deemed necessary

Key Attributes                       

Communication- Relationship building with internal and external parties 

Accuracy- Process, reporting and analysis must have a high degree of accuracy

Timeliness- Meeting all established deadlines

Team Player- Taking initiative and willing to assist others in need

What You Bring To The Role

• Expertise in SFDC at the admin level (or as a super-user)
• Experience in contract review and writing (legal support is available)
• Minimum (5) years of relevant experience in contract billing/collection operations
• Excel at communication skills while working with internal sales teams and external clients
• Must be proficient in MS Office software, particularly in Excel 
• Experience in using NetSuite, Bill.com and/or other similar ERP systems
• Excellent analytical and problem-solving skills  
• Knowledge of SQL, Periscope, and other data analytics tools is highly desired.
• Must be well-organized, adaptable, and able to work independently and effectively under time constraints
• Track records of improving operational efficiency
• Must have strong written & verbal communication skills
• Must have a can-do attitude, be self-motivated and be detail-oriented
• Bachelor’s Degree required, Business Administration or Accounting/Finance a plus.

Hustle is an excellent team due to the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity and expression, language, political beliefs, and hobbies. We sincerely encourage women, minorities, and people from underrepresented backgrounds to apply.

We offer competitive compensation and provide a range of benefits such as covering 100% of employee’s health insurance premium, 401k, and flexible time-off.

Hustle will consider for employment qualified applicants with arrest and conviction records, pursuant to laws applicable in California, Massachusetts, Maryland, New York, New Hampshire, Connecticut, Florida, North Carolina, Virginia and Washington D.C. 

Seniority Level

Senior

Location:Remote (Applicants should be in NY, CA, MA, FL, DC, VA, MD, NC-- other locations considered on case by case basis)

Salary: Competitive with similar Software Engineering roles (150k+)

What We’re Building + Who We Work With:

Hustle enables organizations to run large-scale text messaging campaigns by empowering their team members and volunteers to efficiently have thousands of personal 1-to-1 conversations.

Conversations driven by our platform are geared towards driving measurable meaningful outcomes such as voter turnout, event attendance, or dollars raised forclientssuch as Planned Parenthood, Sierra Club, the DNC, large non-profits, unions, and universities, as well as several 2020 presidential candidates.

To do that our team works on building systems thatscale up 100x in a matter of hoursand which are able tosend 100 million messages a day. Our clients bursty appetite for Hustle requires that we are able to scale up and down two orders of magnitude quickly and efficiently at the drop of a dime so that they can reach voters, volunteers, benefactors, or attendees at theright time, with theright message, sent by theright person!

Sound interesting? Keep reading!

What you’ll do

• Execute technical projects that improve our platform such as:

  • Development of an entirely new broadcast messaging product that can scale to deliver over 25 million messages a day.

  • Augmentation of our core product with video messaging capabilities.

  • Sharing responsibility for core components of several distributed systems in a data intensive application.

  • Building out ourpublic facing JSON API and web hook platform.

• Work with exciting technologies at scale:

  • High performance asynchronous http servers built with NodeJS

  • Data stores withbillionsof records and terabytes of data that scale way beyond the capabilities of a single machine

  • A high performance and fault tolerant AMQP deployment via RabbitMQ

  • Column oriented data warehouse and streaming data platforms such as Kafka

  • Deployments to CDNs and stateless containers on major cloud providers

  • TypeScript, GraphQL, and other tooling / frameworks used to build high quality JavaScript code bases

• Propose and push for projects that you think are important, either by suggesting new ideas, or arguing for reprioritization of existing ones.

• Be flexible and adaptive with your process, and able to balance multiple ambitious projects at once. Know when to cut corners, and when to sweat the details.

• Be a member of a mission-driven team building a market leading product

We are looking for someone with

• A proven track record of shipping high quality software and a strong desire to write code that will impact millions of people.

• Passion for building highly scalable systems withNodeJS.

• Desire to work with modern web application technologies likeTypeScriptandGraphQL.

• Experience building backends to support modern web and mobileclients.

• A demonstrated ability to work constructively and respectfully with people from non-technical backgrounds.

• Humility and open-mindedness, a combination of strong opinions, clear articulation of thinking, and a willingness to change your mind in the face of new information.

• Comfort explaining tradeoffs of decisions, and eagerness to hear and understand feedback on your work. Positive and constructive deliverer of feedback to other projects.

We hope you have

• Experience working with remote teams
• Experience working with and open source projects and software
• Experience building software on cloud computing providers like Amazon Web Services
• Experience with working with data stores like MongoDB, Postgres, Redis, or Kafka
• Experience with Ansible and Terraform (Infrastructure)
• Four or more years of experience as software engineer

About The Engineering Team at Hustle

The Hustle engineering team is entirely remote.

Come help us build efficient cross-platform mobile + web applications tailored for scale and speed!