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Infobip


The Global Communications Platform for Business. Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way. Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 10+ years, we’ve grown into an Engineering Powerhouse with 60+ offices in 6 continents and over 2,000 experts, aiming to change the way the world communicates.

Headquarter Location:
London, England

Infobip is hiring a Remote Gainsight Administrator

Company Description

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

Job Description

Gainsight Administrator is an individual contributor role responsible for the architecture and configuration of the Gainsight environment. The purpose of this role is to configure and deploy Gainsight to internal customers (including system configuration, reports, dashboards and workflows).  This role will be responsible for managing user accounts, groups and security settings in Gainsight.   

Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.  You will be required to monitor system performance, data integrity, and user activity to make recommendations on continuous improvements.  You will also help prepare the Customer Success team to roll out additional processes or functionality and provide day-to-day end user support to all levels of the organization  

You know you are doing a good job when you: 

Manage Gainsight tool in Infobip environment 

  • Configure and deploy Gainsight in Infobip environment 
  • Maintain Gainsight configuration, data revisions and system updates  
  • Ensure accuracy of data across the tool in order to maximize the value of our systems  
  • Manage security settings and permission groups in Gainsight for all users 
  • Create and maintain user documentation for new and existing business processes, functionalities, and tools   
  • Ensure end-users are up to date with functionalities and new features   
  • Support all end-users by solving problems, answering questions, delegating access, creating, and/or modifying reports   

Contribute to internal initiatives and improvements 

  • Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders  
  • Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices 
  • Continuously improve processes, tools, and practices across the organization 

Continuous Education 

  • Participate in Continuing Education sessions  
  • Be fully versed on Infobip products, platform, and integrations  
  • Have an excellent overview of business, competition, and latest industry trends 

Qualifications

More about you: 

  • Understanding of Customer Success  
  • Gainsight administrator experience (Gainsight Admin Certification required)  
  • Salesforce administrator experience (SFDC Admin Certification ideal)  
  • Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) 
  • Clear communicator with excellent written, verbal, and listening skills  
  • Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications  
  • Excellent critical thinking skills;  able to break down ambiguous problems into concrete, manageable components and think through optimal solutions  
  • Written and verbal fluency in English 

Additional Information

Why our employees choose us (and stay)?
  

  • Never a dull moment – We work with powerful companies with a strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, the company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

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Infobip is hiring a Remote Senior Product Marketing Manager

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. 

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description

Why is Product Marketing important at Infobip?

Every great company’s success starts with having a great product; and it is essential to bring our products closer to the customers. As a Senior Product Marketing Manager, you will directly impact our company’s success by developing and executing product marketing strategy, collaborating with partners, customers, your product dev peer and ultimately shaping successful product launches. 

What will you get to do:

  • Researching market, analyzing product and sales data - competitive / GAP analysis
  • Positioning product on the market and defining a unique product message 
  • Evaluating and supporting demand generation program. 
  • Acting as a product evangelist internally and thought leader externally.
  • Mentoring and providing training to junior product marketers.
  • Defining and creating sales content and enablement programs
  • Managing product releases and launches

Qualifications

About you:

  • 5+ years and proven track record of relevant solutions, product or portfolio marketing experience, preferably within an enterprise IT software solution company (Experience with Ccaas and Saas highly advantageous)
  • You are interested in the future of customer experience and engagement technologies
  • You really care for, and understand customer’s needs; you can turn technical features into strategic reasons to buy and address customers pain points
  • You are experienced in b2b marketing and sales enablement
  • You respond to changes in priorities and environment with a can-do attitude
  • You are able to influence decision-making at all levels within an organization
  • You base your plans and decisions on date

Additional Information

When you become part of Infobip you can expect:

  • Awesome clients – You can look forward to working with the likes of Vodafone, Whatsapp, Uber, BlaBlaCar and many more.
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. 
  • Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Connect globally – Work with people from all over the world. We put the “global” in globalisation.
  • Pay & Perks – Competitive salary,  a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!

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Infobip is hiring a Remote Senior Industry Advisor - OnDemand Economy (Transportation and Travel, Last Mile Delivery)

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

Job Description

Why is this role important at Infobip?

Senior Industry Advisor - On-Demand Economy (Transportation and Travel, Last Mile Delivery) is an individual contributor role responsible for handling Infobip’s top segment Industry customers on global level. The purpose of this role is to be the trusted advisor to customers, help them gain business success using Infobip solutions. They will partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout customer life cycle. They are responsible for adoption and expansion of Infobip products and services with assigned base of customers.

Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy.

What will you be doing?

Industry Strategy & GTM Planning

  • Oversee the development of Industry business plan aligned with Infobip GTM Strategy
  • Provide guidance to Enable/Industrialize Presales, Sales, Customer Success, Marketing and the broader Virtual Account Team
  • Influence and “Industrialize” Business Partners and oversee engagements

Demand Generation

  • Oversee the development of Industry relevant account strategies working with Presales and Sales teams
  • Oversee the collaboration and execution with Marketing on Events, Social and Digital plans to develop leads leveraging new content, benchmarking, tools available
  • Present at industry and customer conferences

Business Development / Demand Acceleration

  • Work as part of one Virtual Account Team to jointly develop and refine customer deliverables to incorporate industry relevance and differentiated value proposition
  • Guide thought leadership development, practice development project for key line of business buying centers in industry
  • Oversee and coach team members to lead early-stage customer executive meetings

Customer Engagement to Deliver Revenue

  • Oversee industry relevant customer engagements to nurture opportunities
  • Be a spokesperson for Infobip Industry strategy with the customer – share our digital transformation vision with executives including product investments/roadmap, strategic acquisitions, and partnerships
  • Leverage relationship with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities for the account executive team
  • Establish and nurture “Trustable Advisor” relationship with senior customer executive

Insights / Practice Development

  • Influence the evolution of Industry specific end-to-end customer experience scenarios with continuously giving additional customer perspective to the internal stakeholders
  • Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas
  • Leading internal Industry community through knowledge sharing and cross-regional transfer of successful Industry practices
  • Organize and orchestrate cross functional resources to build COE/COP
  • Have an excellent overview of competition and latest industry trends

Qualifications

More about you:

  • You have 10 + years of Transportation and Travel, Last Mile Delivery experience in leading/senior roles or leading/senior Industry consulting role
  • You possess deep expertise in Logistics Industry strategy and execution, focusing on digital transformation, customer experience and automation
  • You’re passionate about enabling digital solutions and cloud with high levels of technology adoption
  • Your strong interpersonal skills make you able to advice and collaborate diverse team members and external parties
  • You have experience and credibility operating at CxO and stakeholder levels as well as in working with complex, multi-divisional, multi-geographical customers

Additional Information

Why our employees choose us (and stay)?

Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Opportunity Knocks. Often – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

Pay & Perks – Competitive salary, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities. #LI-KL2

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5d

Associate Project Manager

InfobipTaguig City, Metro Manila, Philippines, Remote

Infobip is hiring a Remote Associate Project Manager

Company Description

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description

Why is this role important at Infobip?

The Associate Project Manager is primarily responsible for managing the delivery of Infobip's smaller scale solution implementations. This role is leading implementation projects and professional services engagements, according to agreed scope, time, and budget – all while ensuring the highest degree of customer satisfaction. They are focused on helping customers to utilize Infobip solutions in the best possible way for their business. From initiation through to completion, the Project Management Associate is responsible for all stages in project implementation regarding milestones achievements, resources, escalations, change management, stakeholders, and team management. This role should be able to manage multiple concurrent projects and work with various resources within a matrix environment, as well as providing support to the sales process through scoping and recognizing opportunities for expanding the sales of professional services.

 Job Responsibilities:

  • Manage multiple, concurrent small to medium scale projects ensuring quality, on-time, and on-budget implementations
  • Manage expectations with the customer regarding project scope, Infobip Professional Services (PS) delivery model, stakeholder roles and responsibilities, timelines, escalation and change management, communication and risk management plans
  • Create and maintain comprehensive project documentation
  • Delivery of final presentation and signoff of key milestones and deliverables
  • On demand support to the sales cycle through scoping of PS engagements and estimation

Qualifications

  • At least 5 years of experience in the ICT sector working on technical projects and program management
  • Ability to effectively manage the operational aspects of multiple projects and serve as a liaison between business units across different geographies
  • Having knowledge about best practices from Project Management Professional (PMP) is a plus
  • A great command of the English language when communicating to clients, partners, and colleagues alike
  • Strong working knowledge of Microsoft Office and project management tools

Additional Information

Why our employees choose us (and stay)? 

  • Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis. 
  • Opportunity knocks. Often.– Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

See more jobs at Infobip

Apply for this job

Infobip is hiring a Remote Implementation Consultant (Start by Jan-Feb 2022)

Company Description

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description

Why is this role important at Infobip?

Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To provide high customer satisfaction and experience through a set of specific client-oriented tasks, a strong line of support is necessary. As an Implementation Consultant, you must have a passion for helping customers find creative ways to run their businesses more effectively.

Job Responsibilities:

  • Document and validate a customer’s business requirements by conducting consulting and solution enablement sessions, and then mapping those requirements to Infobip product functionalities
  • Create scope of work and define low-level scope of work requirements
  • Provide project implementation services to new and existing customers while ensuring that the highest degree of customer satisfaction is maintained
  • Contribute to internal product related initiatives by collecting feedback from customers and partners
  • On demand support for the sales cycle through solution review and feedback, and assistance with scoping and estimation

Qualifications

  • At least 5 years of experience in the ICT sector working with customer directly for system implementation projects
  • A wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks
  • Experience in handling SaaS solutions & APIs is a plus
  • Willingness to embark on short-timed travels for on-site deployment or consultation
  • A great command of the English language when communicating to clients, partners, and colleagues alike

Additional Information

Why our employees choose us (and stay)? 

  • Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis. 
  • Opportunity knocks. Often.– Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

See more jobs at Infobip

Apply for this job

Infobip is hiring a Remote Legal Corporate Privacy Specialist

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

*Open to candidates based out of Seattle, NYC Metro area, or working remotely in the United States*

Job Description

Why is this role important at Infobip?

As we are continually expanding our footprint, we need to make sure that we are compliant in every country where we operate. The purpose of this role is to enhance the privacy compliance function on the global level by relevant high level knowledge and experience in implementing effective privacy compliance system/program. The duties of this role include, but are not limited to implementation of initiatives and effective processes in privacy compliance matters and establishment of controls across jurisdictions where Infobip operates.  We are looking for people who know how to get things done and are diligent in providing feedback and ideas/suggestions about how to do things faster and better. 

Qualifications

  • Maintains existing and creates new privacy policies and procedures and subsequently executes them (is responsible for the whole process from initial assessment, drafting of documentation, tuning it with the stakeholders, up until the publication, maintaining and fostering rules throughout the company) 
  • Maintains records of processing activities and administers Corporate Privacy Department’s internal tools 
  • Supports projects of the company with privacy relevance, facilitating and supporting privacy impact assessments, and security & privacy by design approach and process
  • Closely collaborates with internal departments in aligning their operational activities with data protection legislation, and Infobip’s privacy and security policies 
  • Cooperates with internal departments, as well as with clients, suppliers and other business partners in privacy matters and facilitates audits and on-site checks performed by them
  • Facilitates the privacy & security assessments of vendors and suppliers, and conclusion of data processing agreements with them
  • Identifies and evaluates the data privacy requirements of the company and provides assessments in meetings, task forces, etc. by pointing out these requirements
  • Develops and reviews company’s privacy guidelines and procedures, data privacy concept and standard clauses regarding data protection, and supports Legal, Presales and Sales in tendering and contracting process
  • Monitors relevant privacy and security legislative changes and harmonizes business practices accordingly, recommends measures and procedures that eliminate irregularities in business practices
  • Raises privacy awareness and provides privacy training to employees
  • Mentors other team members

Additional Information

Why our employees choose us (and stay)?

  • Awesome clients – We serve and partner with the majority of the leading brands, banks, social networks, mobile operators, OTTs, aggregators and many more. 
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.
  • Great Environment – Team spirit, passion, creativity and persistence are the drivers of our company.
  • Pay & Perks – Competitive salary, health benefits, travel allowance, a team taking care of all the equipment you need, team buildings and other organised activities. Talk about a balanced lifestyle!

Plus, our North American offices have become Great Place to Work-Certified™ #LI-MM1

See more jobs at Infobip

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Infobip is hiring a Remote Corporate Data Privacy Specialist

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

*Open to candidates based out of Seattle, NYC Metro area, or working remotely in the United States*

Job Description

Why is this role important at Infobip?

As we are continually expanding our footprint, we need to make sure that we are compliant in every country where we operate. The purpose of this role is to enhance the privacy compliance function on the global level by relevant high level knowledge and experience in implementing effective privacy compliance system/program. The duties of this role include, but are not limited to implementation of initiatives and effective processes in privacy compliance matters and establishment of controls across jurisdictions where Infobip operates.  We are looking for people who know how to get things done and are diligent in providing feedback and ideas/suggestions about how to do things faster and better. 

Qualifications

  • Maintains existing and creates new privacy policies and procedures and subsequently executes them (is responsible for the whole process from initial assessment, drafting of documentation, tuning it with the stakeholders, up until the publication, maintaining and fostering rules throughout the company) 
  • Maintains records of processing activities and administers Corporate Privacy Department’s internal tools 
  • Supports projects of the company with privacy relevance, facilitating and supporting privacy impact assessments, and security & privacy by design approach and process
  • Closely collaborates with internal departments in aligning their operational activities with data protection legislation, and Infobip’s privacy and security policies 
  • Cooperates with internal departments, as well as with clients, suppliers and other business partners in privacy matters and facilitates audits and on-site checks performed by them
  • Facilitates the privacy & security assessments of vendors and suppliers, and conclusion of data processing agreements with them
  • Identifies and evaluates the data privacy requirements of the company and provides assessments in meetings, task forces, etc. by pointing out these requirements
  • Develops and reviews company’s privacy guidelines and procedures, data privacy concept and standard clauses regarding data protection, and supports Legal, Presales and Sales in tendering and contracting process
  • Monitors relevant privacy and security legislative changes and harmonizes business practices accordingly, recommends measures and procedures that eliminate irregularities in business practices
  • Raises privacy awareness and provides privacy training to employees
  • Mentors other team members

Additional Information

Why our employees choose us (and stay)?

  • Awesome clients – We serve and partner with the majority of the leading brands, banks, social networks, mobile operators, OTTs, aggregators and many more. 
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.
  • Great Environment – Team spirit, passion, creativity and persistence are the drivers of our company.
  • Pay & Perks – Competitive salary, health benefits, travel allowance, a team taking care of all the equipment you need, team buildings and other organised activities. Talk about a balanced lifestyle!

Plus, our North American offices have become Great Place to Work-Certified™ #LI-MM1

See more jobs at Infobip

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Infobip is hiring a Remote Financial Planning and Analysis Senior Specialist

Company Description

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. And we are just starting. Join us in driving the continuous success of Infobip by creating products that our customers love.

Job Description

Why is this role important at Infobip?

We’re looking for a Financial Planning and Analysis Senior Specialist as part of our Finance Team (Financial Planning and Analysis i.e. Financial Controlling), who will be accountable for finance business partnering with regions or HQ functions and support them during budgeting and forecasting processes, as well as implementing reporting and providing ad-hoc analyses.

Financial Planning and Analysis Senior Specialist plays a crucial role in supporting all stakeholders in making strategic company decisions. You will share the responsibility for driving the continuous success of Infobip while participating in major department projects. Tasks that you will work on will be operational and of high importance for Infobip.

We are in a process of building world-class FP&A function that will support the company pre and post IPO. This means building many processes from scratch, implementing and setting up tools, mapping the processes, evaluating internal and external stakeholders’ needs and defining analyses and reports to support them. We are looking for a person willing and able to use their existing skills and experience, collaborate, share their knowledge and actively contribute to building the global FP&A function.

What to expect:

  • You work closely with the Finance Manager and/or Team Leader to ensure smooth operation of all finance matters

  • Use your drive, experience and skills to support designing, building and improving controlling function, processes, tools and instruments

  • Coordinate the budgeting and forecasting process by preparing, consolidating and analysing data and challenging business assumptions

  • Coordinate variance analysis and investigating causes for variances

  • Design, develop and prepare management reports

  • Driving business performance and profitability analysis with industry specific metrics

  • Design and preparation of decision-making materials for management

  • Act as a finance business partner to your stakeholders

  • Supporting the design, development and implementation of ERP software and other tools in areas of finance and controlling

  • Drive or support major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives

  • Assisting, mentoring or guiding finance specialists, associates or analysts

Qualifications

More about you:

  • Degree in Finance, Economics or other equivalent degree
  • You have already worked in an international company and you already have over 4 years’ experience in an accounting or finance department under your belt
  • Proficiency in MS Office, especially in Excel (Advanced level)
  • Written and spoken fluency in English is essential
  • Excellent organisation skills
  • You describe yourself as a detail-oriented person with great organizational skills and time management
  • Able to work effectively within a fast-paced, deadline driven environment
  • You are not afraid to dig deeper and use your analytic approach to solve any financial issues that may occur

Additional Information

Why our employees choose us (and stay)? 

  • Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
  • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.
  • Pay & Perks – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organised activities, company library, organised sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

See more jobs at Infobip

Apply for this job

Infobip is hiring a Remote Senior Industry Advisor - Logistics

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

Job Description

Why is this role important at Infobip?

Senior Industry Advisory Executive is an individual contributor role responsible for handling Infobip’s top segment Industry customers on global level. The purpose of this role is to be the trusted advisor to customers, help them gain business success using Infobip solutions. They will partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout customer life cycle. They are responsible for adoption and expansion of Infobip products and services with assigned base of customers.

Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy.

What will you be doing?

Industry Strategy & GTM Planning

  • Oversee the development of Industry business plan aligned with Infobip GTM Strategy
  • Provide guidance to Enable/Industrialize Presales, Sales, Customer Success, Marketing and the broader Virtual Account Team
  • Influence and “Industrialize” Business Partners and oversee engagements

Demand Generation

  • Oversee the development of Industry relevant account strategies working with Presales and Sales teams
  • Oversee the collaboration and execution with Marketing on Events, Social and Digital plans to develop leads leveraging new content, benchmarking, tools available
  • Present at industry and customer conferences

Business Development / Demand Acceleration

  • Work as part of one Virtual Account Team to jointly develop and refine customer deliverables to incorporate industry relevance and differentiated value proposition
  • Guide thought leadership development, practice development project for key line of business buying centers in industry
  • Oversee and coach team members to lead early-stage customer executive meetings

Customer Engagement to Deliver Revenue

  • Oversee industry relevant customer engagements to nurture opportunities
  • Be a spokesperson for Infobip Industry strategy with the customer – share our digital transformation vision with executives including product investments/roadmap, strategic acquisitions, and partnerships
  • Leverage relationship with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities for the account executive team
  • Establish and nurture “Trustable Advisor” relationship with senior customer executive

Insights / Practice Development

  • Influence the evolution of Industry specific end-to-end customer experience scenarios with continuously giving additional customer perspective to the internal stakeholders
  • Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas
  • Leading internal Industry community through knowledge sharing and cross-regional transfer of successful Industry practices
  • Organize and orchestrate cross functional resources to build COE/COP
  • Have an excellent overview of competition and latest industry trends

Qualifications

More about you:

  • You have 10 + years of Logistics Industry experience in leading/senior roles or leading/senior Industry consulting role
  • You possess deep expertise in Logistics Industry strategy and execution, focusing on digital transformation, customer experience and automation
  • You’re passionate about enabling digital solutions and cloud with high levels of technology adoption
  • Your strong interpersonal skills make you able to advice and collaborate diverse team members and external parties
  • You have experience and credibility operating at CxO and stakeholder levels as well as in working with complex, multi-divisional, multi-geographical customers

Additional Information

Why our employees choose us (and stay)?

Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Opportunity Knocks. Often – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

Pay & Perks – Competitive salary, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities. #LI-KL2

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Infobip is hiring a Remote Senior Industry Advisor - Retail & e-Commerce

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

Job Description

Why is this role important at Infobip?

Senior Industry Advisor is an individual contributor role responsible for handling Infobip’s top segment Industry customers on global level. The purpose of this role is to be the trusted advisor to customers, help them gain business success using Infobip solutions. They will partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout customer life cycle. They are responsible for adoption and expansion of Infobip products and services with assigned base of customers.

Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy.

What will you be doing?

Industry Strategy & GTM Planning

  • Oversee the development of Industry business plan aligned with Infobip GTM Strategy
  • Provide guidance to Enable/Industrialize Presales, Sales, Customer Success, Marketing and the broader Virtual Account Team
  • Influence and “Industrialize” Business Partners and oversee engagements

Demand Generation

  • Oversee the development of Industry relevant account strategies working with Presales and Sales teams
  • Oversee the collaboration and execution with Marketing on Events, Social and Digital plans to develop leads leveraging new content, benchmarking, tools available
  • Present at industry and customer conferences

Business Development / Demand Acceleration

  • Work as part of one Virtual Account Team to jointly develop and refine customer deliverables to incorporate industry relevance and differentiated value proposition
  • Guide thought leadership development, practice development project for key line of business buying centers in industry
  • Oversee and coach team members to lead early-stage customer executive meetings

Customer Engagement to Deliver Revenue

  • Oversee industry relevant customer engagements to nurture opportunities
  • Be a spokesperson for Infobip Industry strategy with the customer – share our digital transformation vision with executives including product investments/roadmap, strategic acquisitions, and partnerships
  • Leverage relationship with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities for the account executive team
  • Establish and nurture “Trustable Advisor” relationship with senior customer executive

Insights / Practice Development

  • Influence the evolution of Industry specific end-to-end customer experience scenarios with continuously giving additional customer perspective to the internal stakeholders
  • Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas
  • Leading internal Industry community through knowledge sharing and cross-regional transfer of successful Industry practices
  • Organize and orchestrate cross functional resources to build COE/COP
  • Have an excellent overview of competition and latest industry trends

Qualifications

More about you:

  • You have 10 + years of Retail / e-Commerce Industry experience in leading/senior roles or leading/senior Industry consulting role
  • You possess deep expertise in Fintech Industry strategy and execution, focusing on digital transformation, customer experience and automation
  • You’re passionate about enabling digital solutions and cloud with high levels of technology adoption
  • Your strong interpersonal skills make you able to advice and collaborate diverse team members and external parties
  • You have experience and credibility operating at CxO and stakeholder levels as well as in working with complex, multi-divisional, multi-geographical customers

Additional Information

Why our employees choose us (and stay)?

Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Opportunity Knocks. Often – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

Pay & Perks – Competitive salary, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities. #LI-KL2

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5d

Customer Support Manager

InfobipTaguig, Metro Manila, Philippines, Remote

Infobip is hiring a Remote Customer Support Manager

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

Job Description

Why is this role important at Infobip?

Our platform is the heart of Infobip, processing up to 200 million transactions daily and having huge amount of clients using it; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow, 99.9% platform uptime, and customer satisfaction, it is essential to solve and prevent any technical issues with which our clients are dealing with. As a Customer Support Manager, you will directly impact client experience and satisfaction by leading a high-performing Customer Support team in resolving technical issues encountered by clients while using our platform.

You know you are doing a good job when:

  • You are able to plan and coordinate operational activities and tasks at the team level while keeping in mind customers' needs and Infobip's business strategy.
  • Responses to customer queries are delivered in a timely and professional manner, in varying critical and non-critical situations.
  • You proactively suggest changes in processes and provide feedback about our products to help improve customer experience and the quality of service we provide.
  • You are able to maintain healthy relationships with the customer's technical and business teams.
  • Your team of engineers and technicians are highly engaged, productive, and are offered equal opportunities for growth and development within the organization.

Qualifications

  • You have at least 5 years of experience in senior level support roles or team leader positions.
  • You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks.
  • You really care about clients, looking to provide the best possible experience at all times.
  • You have the ability to provide and execute decisions in highly complex and impactful situations.
  • You communicate effectively to clients, partners, colleagues, and engineering teams alike in English.

Additional Information

Why our employees choose us (and stay)? 

  • Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis. 
  • Opportunity knocks. Often.– Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

See more jobs at Infobip

Apply for this job

Infobip is hiring a Remote HRIS Administrator - Recruitment Tools

Company Description

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 65+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join our team of more than 2000 employees to connect the world together.

    Job Description

    WHY is this role important at Infobip?

    You will be part of People Operations department within Total Rewards’ HRIS team who is partly based in Croatia partly in London/UK.

    Our HRIS team has a mission to create a complete digital Employee Experience.

    Role Overview:

    We are looking for a Human Resources Information Systems (HRIS) Administrator to perform various tasks in Recruitment related tools: Smart Recruiters and Arctic Shores.

    HRIS Administrator responsibilities include managing Tier 0 & 1 queries from HR partners, Managers and Employees, educating users on how to use our HR systems and supporting Recruitment process globally.

    • Primary support for all HR Operations Tools and Processes
    • Assist with daily HR-related inquiries and provide solutions within agreed guidelines
    • Administer the Recruitment tools for multiple countries, including training and coordination, under the guidance of the HRIS Ops Lead
    • Train system users on functionalities and new features
    • Manage access permissions as per compliance rules.

    Qualifications

    • 1 to 2-year work experience as an HRIS Administrator on a cloud-based system or as a recruiter
    • Excellent attention to detail and previous exposure working within an HR environment
    • Excellent communication with a passion for working in HR
    • High level of professionalism in dealing with confidential data and business information
    • Fluency in English is mandatory
    • Team player with a willingness to help others
    • Ability to work in a dynamic environment.

    Additional Information

    Why should you consider this opportunity:

    Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

    Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

    Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

    Great environment – Wonderful team spirit, creativity and persistence are the drivers of our company. 

    See more jobs at Infobip

    Apply for this job

    9d

    Project Management Associate

    InfobipTaguig City, Metro Manila, Philippines, Remote

    Infobip is hiring a Remote Project Management Associate

    Company Description

    At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

    Job Description

    Why is this role important at Infobip?

    The Project Management Associate is primarily responsible for managing the delivery of Infobip's smaller scale solution implementations. This role is leading implementation projects and professional services engagements, according to agreed scope, time, and budget – all while ensuring the highest degree of customer satisfaction. They are focused on helping customers to utilize Infobip solutions in the best possible way for their business. From initiation through to completion, the Project Management Associate is responsible for all stages in project implementation regarding milestones achievements, resources, escalations, change management, stakeholders, and team management. This role should be able to manage multiple concurrent projects and work with various resources within a matrix environment, as well as providing support to the sales process through scoping and recognizing opportunities for expanding the sales of professional services.

     Job Responsibilities:

    • Manage multiple, concurrent small to medium scale projects ensuring quality, on-time, and on-budget implementations
    • Manage expectations with the customer regarding project scope, Infobip Professional Services (PS) delivery model, stakeholder roles and responsibilities, timelines, escalation and change management, communication and risk management plans
    • Create and maintain comprehensive project documentation
    • Delivery of final presentation and signoff of key milestones and deliverables
    • On demand support to the sales cycle through scoping of PS engagements and estimation

    Qualifications

    • At least 5 years of experience in the ICT sector working on technical projects and program management
    • Ability to effectively manage the operational aspects of multiple projects and serve as a liaison between business units across different geographies
    • Having knowledge about best practices from Project Management Professional (PMP) is a plus
    • A great command of the English language when communicating to clients, partners, and colleagues alike
    • Strong working knowledge of Microsoft Office and project management tools

    Additional Information

    Why our employees choose us (and stay)? 

    • Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis. 
    • Opportunity knocks. Often.– Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
    • Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
    • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
    • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

    See more jobs at Infobip

    Apply for this job

    11d

    Account Executive - Wholesale

    InfobipJersey City, NJ, USA, Remote
    B2Bmobilec++angular

    Infobip is hiring a Remote Account Executive - Wholesale

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.

    Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

    Job Description

    As an Account Executive within the Wholesale team, you will be building and maintaining relationship with the existing clients, understanding their business in depth, ensuring their satisfaction and retention, and helping them grow together with new wholesale clients. You are accountable for coordinating activities with internal cross-functional teams to retain existing business and to explore and pursue possibilities of expanding new business opportunities.

    More About What You Will Be Doing:

    Customer Orientation

    • Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position against competitors)
    • Act as a focal point for customer when it comes to meeting customers business/technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
    • Meet and exceed quarterly/yearly set goals to ensure overall business growth for assigned customers (interactions, revenue, gross profit and other values related to type, services used and customer size, cross-sell and up-sell activities of products/services, managing RFPs, price negotiations)
    • In cooperation with TAA, ensure client's account set-up / collaborate with Platform Service teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
    • In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)
    • Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP
    • Identifying and pursuing opportunity for any new sale (traffic, destination, service, product)
    • Manage end-to-end sales process (handling inbound/outbound leads, generate new opportunities, develop, present value proposition, negotiate price, build and maintain relationship and network)
    • When applicable, incorporates sales and procurement roles in case we are using customer's resources (ensuring high quality connections and service under most favorable commercial conditions, run integration process in alignment with Procurement department, be on top of solving disputes)

    Internal initiatives

    • Have excellent knowledge on how to use Infobip internal tools in order to monitor and troubleshoot customer's traffic
    • Coordinate internal teams to timely fulfill customer's requirements (Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, GAM)
    • Set and drive regular meetings with internal stakeholders to ensure customer goals are met
    • Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders

    Continuous Development

    • Participate in Continuing Education sessions
    • Mentor and onboard other team members and newcomers
    • Have excellent knowledge of Infobip products, platform and market
    • Always be up to date with overview of business, competition, and latest industry trends

    Qualifications

    More about you:

    • 3+ years of experience in B2B Experience preferably with Saas or Cpaas products, Account Management or Client Relations, preferably in telecommunications or IT industry. This is a great role for someone who was previously in Inside Sales to make an immediate impact
    • Experience in A2P Messaging, Voice, HLR is highly preferred
    • Prior experience working with Revenue Assurance, Purchasing and Technical teams
    • Experience in Dealing & Presenting to C-Level
    • Full cycle sales experience this is a sales hunter type role
    • Strong experience in building and maintaining relationships.  
    • Understand Customer Journey
    • Exceptional professional communication skills.
    • Excellent command of MS Office suite, especially MS Excel.
    • Strong analytical and organisational skills, with a systematic approach to problems.
    • Strong Networking & Relationship building skills.

    Additional Information

    When you become part of Infobip you can expect: 

    • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users! 
    • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.  
    • Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. 
    • Connect globally – Work with people from all over the world. We put the “global” in globalization. 
    • Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle! 

    See more jobs at Infobip

    Apply for this job

    11d

    Senior Legal Counsel

    InfobipZagreb, Croatia, Remote

    Infobip is hiring a Remote Senior Legal Counsel

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

    Job Description

    What will you do at Infobip?

    You will provide full legal support of business by:

    • Drafting of contract templates and reviewing contracts related to the  core company business
    • Supporting to the internal departments during the negotiation phase concerning contracts
    • Close cooperation and support to our sales teams correspondent drafting and revision of contracts, licenses etc
    • Drafting and reviewing various legal documents
    • Researching legislation where the company intends to expand its business
    • Researching different law sources within the scope of your responsibilities
    • Providing legal advice to internal stakeholders
    • Effective risk management techniques and proactivity in advising on possible legal issues
    • Regularly administering all job related matters and processes
    • Ensuring that all legal processes are conducted in a manner which protects the rights and obligations of the company

    Qualifications

    More about you:

    • You have 5+ years of experience in the legal services
    • Higher education degree, law – LLB and/or LLM;
    • Additional postgraduate studies & Bar exam would be considered as advantage
    • Exceptional organizational skills, strong work ethic, dedicated and efficient in handling multiple tasks in fast paced environment.
    • You love solving problems and have a proven ability to think strategically
    • Full professional fluency in English
    • Effective task management
    • Ready to work in really multinational/global environment
    • You are ready to learn about the global telecommunications industry
    • Experience working in Telco industry will be considered as an advantage

    Additional Information

    Why our employees choose us (and stay)?

    Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

    Awesome clients– We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more, such as Viber, Zendesk and O2. Work with the world’s leading companies and impact how they communicate with their users!

    Pay & Perks – Competitive salary, travel allowance, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

    Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.

     

    Interested? Let's get the process rolling!

    Apply now and get involved in something great! If you are interested, please follow the application link in order to apply and submit your CV. #LI-KL2

    See more jobs at Infobip

    Apply for this job

    Infobip is hiring a Remote HR Compliance Expert

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

    Job Description

    What will you do at Infobip?

    • Lead HR compliance projects and programs with support and assistance of cross-functional teams
    • Global HR policies supervision, track regular renewal and adoption
    • Conduct data analytics to monitor and report on HR compliance status and risk mitigation
    • Understand HR practice and development, internally and externally, and ensure those are timely embedded in HR policies
    • Work together with Legal and Compliance department to update HR policies for global compliance projects (IPO, Audits... etc)
    • Research and evaluate risk factors related to people operations
    • Collaborate with other functional areas to support training delivery together with learning & development
    • Conduct internal HR audits and support other audit processes (internal and external) from HR side
    • Point of contact for HR compliance matters

    Qualifications

    More about you:

    • You have a Legal/Compliance/ HR operations background
    • You have at least 5 years of experience on this position or similar
    • You have passion for keeping house in order but also a good understanding of employee experience
    • You have had experience in larger HR compliance projects (GDPR, IPO, Audits,...)
    • You have worked in fast growing environments when speed is critical and change constant
    • You have project management experience (global or across boarders is a plus)
    • You possess great English skills, both verbal and written

    Additional Information

    Why our employees choose us (and stay)?

    Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

    Awesome clients– We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more, such as Viber, Zendesk and O2. Work with the world’s leading companies and impact how they communicate with their users!

    Pay & Perks – Competitive salary, travel allowance, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

    Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.

     

    Interested? Let's get the process rolling!

    Apply now and get involved in something great! If you are interested, please follow the application link in order to apply and submit your CV. #LI-KL2

    See more jobs at Infobip

    Apply for this job

    Infobip is hiring a Remote Senior Industry Advisory Executive - Retail & e-Commerce

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

    Job Description

    Why is this role important at Infobip?

    Senior Industry Advisory Executive is an individual contributor role responsible for handling Infobip’s top segment Industry customers on global level. The purpose of this role is to be the trusted advisor to customers, help them gain business success using Infobip solutions. They will partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout customer life cycle. They are responsible for adoption and expansion of Infobip products and services with assigned base of customers.

    Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy.

    What will you be doing?

    Industry Strategy & GTM Planning

    • Oversee the development of Industry business plan aligned with Infobip GTM Strategy
    • Provide guidance to Enable/Industrialize Presales, Sales, Customer Success, Marketing and the broader Virtual Account Team
    • Influence and “Industrialize” Business Partners and oversee engagements

    Demand Generation

    • Oversee the development of Industry relevant account strategies working with Presales and Sales teams
    • Oversee the collaboration and execution with Marketing on Events, Social and Digital plans to develop leads leveraging new content, benchmarking, tools available
    • Present at industry and customer conferences

    Business Development / Demand Acceleration

    • Work as part of one Virtual Account Team to jointly develop and refine customer deliverables to incorporate industry relevance and differentiated value proposition
    • Guide thought leadership development, practice development project for key line of business buying centers in industry
    • Oversee and coach team members to lead early-stage customer executive meetings

    Customer Engagement to Deliver Revenue

    • Oversee industry relevant customer engagements to nurture opportunities
    • Be a spokesperson for Infobip Industry strategy with the customer – share our digital transformation vision with executives including product investments/roadmap, strategic acquisitions, and partnerships
    • Leverage relationship with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities for the account executive team
    • Establish and nurture “Trustable Advisor” relationship with senior customer executive

    Insights / Practice Development

    • Influence the evolution of Industry specific end-to-end customer experience scenarios with continuously giving additional customer perspective to the internal stakeholders
    • Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas
    • Leading internal Industry community through knowledge sharing and cross-regional transfer of successful Industry practices
    • Organize and orchestrate cross functional resources to build COE/COP
    • Have an excellent overview of competition and latest industry trends

    Qualifications

    More about you:

    • You have 10 + years of Retail / e-Commerce Industry experience in leading/senior roles or leading/senior Industry consulting role
    • You possess deep expertise in Fintech Industry strategy and execution, focusing on digital transformation, customer experience and automation
    • You’re passionate about enabling digital solutions and cloud with high levels of technology adoption
    • Your strong interpersonal skills make you able to advice and collaborate diverse team members and external parties
    • You have experience and credibility operating at CxO and stakeholder levels as well as in working with complex, multi-divisional, multi-geographical customers

    Additional Information

    Why our employees choose us (and stay)?

    Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

    Opportunity Knocks. Often – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

    Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.

    Pay & Perks – Competitive salary, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities. #LI-KL2

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    17d

    Telecom Business Executive

    InfobipZagreb, Croatia, Remote

    Infobip is hiring a Remote Telecom Business Executive

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

    Job Description

    Why is this role important at Infobip?

    Telecom Business Executive is an individual contributor role in HQ that is accountable for contributing to increase the company’s revenue through the development and monetization of the telecom solutions. Being assigned to a certain telecom solution or solutions that are offered to the telecoms, the person in this role acts as a solution expert that understands the commercial and technical aspects of the solution as well as the use cases and focuses on increasing the revenue and gross profit coming from that specific solution on a global level. 

    What will you do at Infobip?

    • create and implement the sales strategy for the assigned solution together with the regions
    • conduct post-sales analysis and analysis on the lost opportunities
    • create/update solution selling collateral by cooperating with Telecom Relations and take part in creating solution proposals and contracts
    • closely cooperate with multiple departments in the organization in order to implement the solution strategies which result in revenue increase and gross profit coming from the assigned solution on a global level
    • focus on learning Infobip telecom solutions and business processes
    • consult with Seniors and Experts on the projects/deals
    • proactively seek for information and build upon solution and industry knowledge every day

    Qualifications

    More about you:

    • 5+ years of experience in the telecom industry, working for telecom or selling to a telecom
    • Experience working on B2B partner relationships (preferably with SaaS and CPaaS products)
    • You put customers at the center of everything you do
    • Degree in Economics or STEM, or relevant working experience
    • Fluent in English, both spoken and written
    • You have exceptional communication and presentation skills toward both technical and non-technical audience
    • Enjoys collaborative, fast-paced environments
    • Goal-driven and persistent person

    Additional Information

    Why our employees choose us (and stay)?

    Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

    Awesome clients– We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more, such as Viber, Zendesk and O2. Work with the world’s leading companies and impact how they communicate with their users!

    Pay & Perks – Competitive salary, travel allowance, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

    Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.

     

    Interested? Let's get the process rolling!

    Apply now and get involved in something great! If you are interested, please follow the application link in order to apply and submit your CV. #LI-KL2

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    Infobip is hiring a Remote Global OTT Partner Manager

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

    Job Description

    Why is this role important at Infobip?

    We are looking for a GLobal OTT Partner Manager for Viber, Lime, Xalo, Telegram, Kakaotalk, and Wechat. This is an individual contributor role, working closely with Regional OTT Partner Manager in developing initiatives for OTT Product partnerships development and realizing the global plan.

    The main objective for this role is to develop and manage the global OTT partner relationship and secure Infobip position as strategic alliance partner.

    Global OTT Partner Manager with drive functional cooperation and alignment with Partnership Marketing, Product Management and PSE to continuously improve the partnership potential by creating and driving programs and initiatives to maximize OTT channel penetration into the global market and secure revenue and profitability goals achievement.

    What will you do at Infobip? 

    • Develop and manage OTT partnerships to create new market routes and to integrate OTT products into complementary ISVs and platforms
    • Define strategy and develop initiatives for OTT Product partnerships development (yearly, quarterly) in cooperation with Product Management and PSE
    • Coordinate business planning, budgeting, and execution of OTT Partnerships development activities, aligned with field sales teams and HQ stakeholders
    • Drive strategic plans, initiatives and activities to maximize OTT product partnerships and coordinate top-down alignment between OTT partners and regional IB teams
    • Build and leverage executive level relationships with OTT partner
    • Drive Joint GTM with partner to secure Infobip's position within partner's ecosystem
    • Own OTT partner relationship management and drive global alignment around contracting, executive governance, product roadmap and joint GTM
    • Work closely with OTT partners to ensure proper product roadmap alignment by ongoing tight collaboration with Product Management
    • Partner with Partnerships Marketing to develop comprehensive go-to-market strategies for impactful OTT product roll-outs and provide guidance to regional OTT PDM teams
    • Cooperate with Partnerships Marketing in planning of MDF budget, allocation of budget to maximize demand gen results, monitoring and managing use of MDFs, based on the developed MDF processes and practices
    • Aligns and drives regional OTT PDM's to execute the global partnership plan on regional level. Defines their goals and managed performances

    Qualifications

    More about you:

    • University degree required (engineering / science / technical background a plus), ideally with MBA
    • At least 5 years of cPaaS experience with a focus in partnership management and business development required
    • Strong partner relationship management and solution development skills
    • Business-level familiarity with Viber and APAC Digital Channels
    • Extensive experience or ability to manage virtual teams across functions and geographies
    • Inclusive and collaborative - driving teamwork and cross-team alignment
    • Sales support and marketing campaign background is helpful
    • Fluency in English is required
    • Experience of working in/ with EMEA or APAC will be a differential

    Additional Information

    Why our employees choose us (and stay)?

    Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

    Awesome clients– We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more, such as Viber, Zendesk and O2. Work with the world’s leading companies and impact how they communicate with their users!

    Pay & Perks – Competitive salary, travel allowance, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

    Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.

     

    Interested? Let's get the process rolling!

    Apply now and get involved in something great! If you are interested, please follow the application link in order to apply and submit your CV. #LI-KL2

    See more jobs at Infobip

    Apply for this job

    Infobip is hiring a Remote Partnership Development Manager - OTT (Over-the-Top)

    Company Description

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally and now shifting into SaaS. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

    Why is this role important at Infobip?

    The Partner Development Manager - OTT (Over-the-Top) is an individual contributor role with direct reporting line towards Regional Director of Partnerships. The focus of this role is to contribute to the growth of the region by optimal development and management of OTT partners - "next generation rich messaging" with the goal of increase OTT revenue generated by Infobip channel partners and customers like FB/Google/Apple and develop new routes to market for them across platform integration partnerships. The main objective for this role is to act as a liaison between Infobip and its OTT Partners by building, maintaining, and managing long-term relationships with them to extend the reach of their relationship and collaboration with Infobip. PDM will work with OTT partners to execute go-to-market strategies, establish and track business goals represented in number of new clients (revenue & gross profit) generated for Infobip through those partnerships. Will be responsible to identify, prioritize and establish new OTT partnership initiatives working with Products teams. They are in close communication with the Global Strategic Partnerships team, Presales, Products and Marketing teams to create a value proposition for our customers and partners while always acting as a Project Lead internally.

      Job Description

      Key responsibilities:

      • Manage and work with OTT partners to define and execute joint sales and Go to Market (GTM) programs in the region, based on HQ framework and guidance.
      • Work with cross-functional teams (Partner Marketing, Sales, Presales, Product Success) to create and execute strategic business plans, team development, and marketing to meet OTT revenue targets
      • Own regional OTT partner relationship management and drive regional alignment around contracting, executive governance, product roadmap and joint GTM
      • Create and manage a recurring partner communication strategy, including quarterly business reviews and potential new opportunities and feature updates
      • Engage assigned OTT partners field sales organization, channels and end customers to create and drive revenue opportunities for IB
      • Drive specific OTT partner sales revenue through management of regular pipeline, opportunities, and business reviews with the partner and all internal stakeholders
      • Evangelize the OTT partners solution and value proposition internally through IB and externally with partners & customers
      • Work closely with Regional Sales Managers and PSEs to align key Q/Y priorities, initiatives and/or markets, providing input on new areas of growth for our OTT offering while aligning marketing strategy with OTT Partner
      • Regular (weekly) syncs with HQ Global Lead for sharing regional OTT partnerships feedback and useful insights, bringing attention to specific regional use cases or ICP, Pricing and other market specific commercial conditions, with solutions to address them

      Qualifications

      • 10 years of experience in the CPaaS platform automation field
      • Experience working as partner relationship manager with active partner plans
      • Experience with PaaS or SaaS in IT/Telco industry is a must
      • Exceptional professional communication skills in English
      • Strong analytical and organizational skills, with a systematic approach to problems
      • Business oriented in order deliver and increase results with current accounts.
      • Excellent teamwork enabling you to form effective working relationships with people at all levels

      Additional Information

      Why our employees choose us (and stay)?

      • Learn as you grow – Starting from the detailed onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
      • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
      • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
      • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

      See more jobs at Infobip

      Apply for this job