WHY WORK AT INSENTRA?

ONE TEAM ONE DREAM

At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. At Insentra, we are here to support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.

HITACES

At Insentra we believe in a core set of values that define our work and our company culture. We define these values by being the best versions of ourselves and loving the work we do. We create an outstanding work environment for our crew, partners, and clients. We live our values and love to #HIT ACES: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence. The core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.

INSENTRA CREW

As we work to become the #1 Channel Services Partner in the world, we also work to care for our Insentra Crew’s professional and personal growth and well-being.

• Insentra crew support and career-development resources and certifications to expand your skills and enhance your expertise along your career journey.

• A diverse and inclusive community of belonging. We empower you to bring your unique ideas to the table and act.

• Generous crew benefits: including health, financial, work/life balance, paid time off, and competitive compensation packages.

We value diversity — in backgrounds and in experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Insentra’s crew are empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of crew and culture that we are building, seeking innovators who are not only strong in their own aptitudes but care deeply about supporting each other's growth.

From Insentra’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our crew are people with different strengths, experiences, and backgrounds, who share a passion for improving the status quo. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our crew’s points of view are key to our success, and inclusion is everyone's responsibility.

FLEXIBILITY

We are a remote first workplace where flexibility is key to our success. That flexibility includes recognizing the importance of living life outside of your job. We believe that innovation can happen anywhere, and our flexible work environment means that you choose where you work. We trust our crew to be accountable for their work and set their own schedules. We collaborate and celebrate cross time zones because no matter your geographic location, your success is Insentra success.

WHAT WE’RE LOOKING FOR

Our Managed Services Team is fast paced, nimble and stands for excellence. As such, you will be a vital part of the team. This role is for someone who loves variety and is passionate about growing a career as a world-class SDM. You will be responsible for working with partners and end clients to understand their requirements and to design and deliver exceptional outcomes for their Managed Service environments. Your main responsibilities include:

• Own and manage strategic initiatives such as adherence to technology roadmaps, use cases for introduction of new technology and managed services, maintaining Risk Registers and Mitigation plans, and driving Continual Service Improvement plans and initiatives.

• The Service Delivery Manager (SDM) plays a critical role in the coordination and delivery of operational support to the Client and is seen as an extension of the client’s IT Operations team.

• “Own” escalations pre-, during, and post incident (including Major Incident management), ensuring regular and timely feedback is provided to the client throughout the lifecycle of the escalation.

• Coordinate and manage all technical and business conference calls, monthly governance sessions, analysis sessions, and post incident reviews for P1 Escalations’ and between Insentra engineers, 3rd Party Vendor support teams and Client and partner support teams.

• Work with the internal and customer technical teams to create awareness of risks and gaps in coverage and drive new upsell opportunities.

• Reporting and analytics

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you. Ultimately, you will ensure our company’s Managed Services #DeliveryExcellence efforts help us achieve our immediate and long-term business goals in the UK, USA and Australia. The Service Delivery Manager reports to the Strategic Service Manager.

WHAT YOU’LL LOVE DOING

• Process improvement: Ensure continuous improvement of Business Processes

• Governance: Ensure the adherence to an ICT Governance Framework which enforces ICT and operational standards, effective Risk Management, Supporting Policies, and ICT Performance Reporting

• Relationships Management: Build and maintain strong relationships with Insentra crew, clients, ICT, and external suppliers. Liaise with Executive and Senior Management throughout the business, developing strong productive relationships.

• Ensure that SLAs are constructed effectively, understood, and adhered to, noting areas of improvement or concern.

• Optimize the Sales to delivery and post sales service to the client.

• Own the engagement. Record agendas and minutes of governance meetings and technical investigations.

• Develop and deliver against a strategic client plan and monthly preparation of client dashboard and presentation back to Insentra Executive Management

• Focus on driving down Critical Incidents and expediting support to improve MTTR per incident.

• Highlighting training deficiencies and working with technical leads within Managed Services to remedy

• Ensure that Client and Vendor information, escalation matrices, and all technology designs and schematics are kept up to date in the Managed Services document repository and disseminated appropriately amongst all relevant support structures.

• Adhere to the documented Insentra support and escalations process and communicate to all stakeholders.

• Work in tandem with Insentra support teams and service excellence and practice managers.

• Own and manage the strategic relationship between the Client and Partner at all times.

• Champion the Insentra Service Experience in every engagement with the Client and Partner

EXPERIENCE & ATTRIBUTES

• Experienced with contract management, including contract amendments and renewals.

• Strong analytical skills. Experienced with producing and presenting high quality reports.

• Knowledge and technical aptitude for Microsoft technologies, Security and Citrix technologies

• Experience in implementing best practice methodology to drive organizational effectiveness.

• Experience working with multiple large complex clients and liaising with all levels of the business.

• Comprehensive working knowledge of ITSM tools

• Proven ability to manage out of scope tasks and small statement of works projects.

• Bachelor’s degree or equivalent experience

• ITIL Foundation (or greater) Certificate

ABOUT YOU

• Core alignment with Insentra values #HITACES

o We live our values and love to #HIT ACES (Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence). The core of everything we do is ONE TEAM ONE DREAM (#OTOD). The heart of our culture is created by our Crew

• Motivated for success

• Positive attitude and love to be part of a team

• Aptitude to learn and drive to build a career at Insentra

• Strong analytical problem solving and interpersonal skills and the ability to perform under pressure

• Can work with a team to build a process, not just follow one

• Ability to handle multiple engagements simultaneously

• Strong verbal and written communication skills

• Hard-working, motivated, proactive, and enthusiastic

• Self-starter able to complete tasks with minimal instruction and supervision

• Understands that 9-5 isn’t always normal, and willing to go the extra mile!

• Relative certifications and experience are a plus

ACCOUNTABILITIES & MEASURES

We believe you are responsible for your role and as such we invite you to develop your Objectives and Key Results (OKRs) as part of your interview process.

LOCATION

Remote, USA.

WHY WORK AT INSENTRA?

ONE TEAM ONE DREAM

At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. At Insentra, we are here to support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.

HITACES

At Insentra we believe in a core set of values that define our work and our company culture. We define these values by being the best versions of ourselves and loving the work we do. We create an outstanding work environment for our crew, partners, and clients. We live our values and love to #HIT ACES: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence. The core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.

INSENTRA CREW

As we work to become the #1 Channel Services Partner in the world, we also care for our crew’s professional and personal growth and well-being.

We value diversity — in backgrounds and in experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Insentra’s crew are empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of crew and culture that we are building, seeking innovators who are not only strong in their own aptitudes but care deeply about supporting each other's growth.

FLEXIBILITY

We are a remote first workplace where flexibility is key to our success. That flexibility includes recognizing the importance of living life outside of your job. We believe that innovation can happen anywhere, and our flexible work environment means that you choose where you work. We trust our crew to be accountable for their work and set their own schedules. We collaborate and celebrate across time zones in a global work environment.

WHAT WE’RE LOOKING FOR

Our US Team is fast paced, nimble and stands for excellence. This role will be a vital part of the planned expansion of this team. This role is for someone who loves variety and is passionate about growing a career as a world-class Channel Sales Manager. The primary focus of this role is to maximize revenue opportunity within existing, and net new professional and managed services clients through our partners. Working closely with the President- Americas, our Solutions Managers, and the wider global team to ensure we build upon existing service excellence with value-add uplifts to drive consistent growth of our USA business. To do so the successful candidate will need to demonstrate:

• A clear understanding of the Channel and especially VARs and Account Reps- their goals, challenges, needs

• Accountable for achieving communicated sales targets

• A strong understanding of professional services and managed services value propositions across Azure, Microsoft 365, and End User Compute (Digital Workplace)

 Contractual agreements

 Service scoping paradigms

 Positioning of value-add services

 Pricing models

• The ability to work closely with clients to ensure a clear understanding of their business priorities and needs

• The ability to analyze and interpret client business needs and frame their requirements in terms of Insentra’s portfolio of solutions

• Continually promote the services and values of Insentra to technical and sales staff at partners

• The ability to drive strategic development in identified accounts

 Client stakeholder mapping and management

 Industry specific and client centric research (insights and teaching opportunities)

 Validate solution and ongoing service alignment to client’s requirements

 Prepare and present information in a compelling (value-add) and concise manner at Senior level

 Support contract negotiations and challenge the status quo

 Present and negotiate solutions with clients (from operational to CxO level)

 Manage pain points to ensure the right outcome (Professional and managed) is defined for the client

 Work with the internal and customer technical teams to create awareness of risks and gaps in coverage and drive new upsell opportunities

 Drive agreed outcomes with the partners and clients

 Desire and ability to take control of opportunities and associated relationships and drive to close while demonstrating concern for everyone’s best interests (Customer, Partner, Insentra)

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

EXPERIENCE REQUIRED

• Background in Solution Sales roles in Microsoft Channel Services

• 5 to 10 years’ experience selling Microsoft solutions.

• Understands and takes a value selling position when working with customers and challenges their notions on IT Channel Services

• Devises suitable strategies for risk mitigation.

• Successfully executes solution wins and their handover to professional or managed services teams.

• Proven management skills and experience in similar organizations, understanding of Insentra’s ecosystem and experience preferred.

• Strong presentation skills and Customer interaction and negotiation experience (from operational to CxO level)

• Experience in complex solution sales and architectural environments in ITSM, Infrastructure, Data, Cloud and Digital solutions/offerings.

• Demonstrably strong client-facing and internal communication skills

• Demonstrably strong written and verbal communication skills

• Demonstrably strong with conflict resolution and issue management

ABOUT YOU

• Determined – you are the type of person who wants to own your space and have an aptitude to learn and share learning with the team. “No” does NOT deter you.

• Inspired – You love people and champion our values of Honesty, Integrity, Trust. You lead with love and are passionate about working in a One Team One Dream environment.

• Self-Starter – you love to achieve, love to kick ass and love to deliver results beyond expectation.

• Independent – the thought of being micromanaged doesn’t work for you. The ability to manage your own calendar is important in a global work environment.

• Collaborative – You love working in cross-functional and global teams and are passionate about delivering amazing experiences.

• Logophile - You have excellent verbal/written communication and persuasive skills.

• Organized – You have excellent organizational skills, can self-manage, and demonstrate attention to detail.

• Flexible – You can pivot when needed and love variety.

• Positive – your attitude is infectious, and people love to work with you.

ACCOUNTABILITIES & MEASURES

We believe you are responsible for your role and as such we invite you to develop your own OKR’s as part of your interview process. What do you think it would take to be successful in this role?

LOCATION

Remote. United States.

WHY WORK AT INSENTRA?

ONE TEAM ONE DREAM

At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. At Insentra, we are here to support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.

HITACES

At Insentra we believe in a core set of values that define our work and our company culture. We define these values by being the best versions of ourselves and loving the work we do. We create an outstanding work environment for our crew, partners, and clients. We live our values and love to #HIT ACES: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence. The core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.

INSENTRA CREW

As we work to become the #1 Channel Services Partner in the world, we also care for our crew’s professional and personal growth and well-being.

We value diversity — in backgrounds and in experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Insentra’s crew are empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of crew and culture that we are building, seeking innovators who are not only strong in their own aptitudes but care deeply about supporting each other's growth.

FLEXIBILITY

We are a remote first workplace where flexibility is key to our success. That flexibility includes recognizing the importance of living life outside of your job. We believe that innovation can happen anywhere, and our flexible work environment means that you choose where you work. We trust our crew to be accountable for their work and set their own schedules. We collaborate and celebrate across time zones in a global work environment.

WHAT WE’RE LOOKING FOR

Our Solutions Team is fast paced, nimble and stands for excellence. As such, you will be a vital part of the team. This role is for someone who loves variety and is passionate about growing a career as a world-class Solution Manager. The primary focus of this role is to maximise annuity revenue opportunity within existing, and net new managed services clients through our partners. Working closely with the head of customer success, service delivery managers, and the wider solution management team to ensure we build upon existing service excellence with value-add uplifts to drive consistent growth in our managed services business. To do so the successful candidate will need to demonstrate:

• A clear understanding of Channel Services management

• Accountable for achieving communicated sales targets

• A strong understanding of managed services value propositions across public cloud, Microsoft 365, and End User Compute (Digital Workplace)

 Contractual agreements

 Service scoping paradigms

 Positioning of value-add services

 Pricing models (working with the managed services business)

• The ability to work closely with clients to ensure a clear understanding of their business priorities and needs

• The ability to analyse and interpret client business needs and frames their requirements in terms of Insentra’s portfolio of solutions

• Behaviours to continually promote the services and values of Insentra to technical and sales staff at partners

• The ability to drive strategic development in identified accounts

 Client stakeholder mapping and management

 Industry specific and client centric research (insights and teaching opportunities)

 Validate solution and ongoing service alignment to client’s requirements

 Prepare and present information in a compelling (value-add) and concise manner at Senior level

 Support contract negotiations and challenge the status quo

 Present and negotiate solutions with clients (from operational to CxO level)

 Manage pain points to ensure the right outcome (Professional and managed) is defined for the client

 Work with the internal and customer technical teams to create awareness of risks and gaps in coverage and drive new upsell opportunities

 Drive agreed outcomes with the partners and clients

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

EXPERIENCE REQUIRED

• Background in Solution Sales or Business Development roles in support services sales, managed services and/or equivalent roles

• 5 to 10 years’ experience selling IT infrastructure Managed Services Solutions.

• Understands the solution and sells internally and challenges delivery cost and innovation.

• Understands and takes a value selling position when working with customers and challenges their notions on Managed Services

• Devises suitable strategies for risk mitigation.

• Successfully executes solution wins and their handover to managed services team.

• Proven management skills and experience in similar organisations, understanding of Insentra’s ecosystem and experience preferred.

• Strong presentation skills and Customer interaction and negotiation experience (from operational to CxO level)

• Experience in complex solution sales and architectural environments in ITSM, Infrastructure, Data, Cloud and Digital solutions/offerings.

• Demonstrably strong client-facing and internal communication skills

• Demonstrably strong written and verbal communication skills

• Demonstrably strong with conflict resolution and issue management

ABOUT YOU

• Determined – you are the type of person who wants to own your space and have an aptitude to learn and share learning with the team.

• Inspired – You love people and champion our values of Honesty, Integrity, Trust. You lead with love and are passionate about working in a One Team One Dream environment.

• Self-Starter – you love to achieve, love to kick ass and love to deliver results beyond expectation.

• Independent – the thought of being micromanaged doesn’t work for you. The ability to manage your own calendar is important in a global work environment.

• Collaborative – You love working in cross-functional and global teams and are passionate about delivering amazing experiences.

• Logophile - You have excellent verbal/written communication and persuasive skills.

• Organised – You have excellent organisational skills, can self-manage, and demonstrate attention to detail.

• Flexible – You can pivot when needed and love variety.

• Positive – your attitude is infectious, and people love to work with you.

ACCOUNTABILITIES & MEASURES

We believe you are responsible for your role and as such we invite you to develop your own OKR’s as part of your interview process. What do you think it would take to be successful in this role?

LOCATION

Remote. Australia

WHY WORK AT INSENTRA?

ONE TEAM ONE DREAM

At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. At Insentra, we are here to support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.

HITACES

At Insentra we believe in a core set of values that define our work and our company culture. We define these values by being the best versions of ourselves and loving the work we do. We create an outstanding work environment for our crew, partners, and clients. We live our values and love to #HIT ACES: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence. The core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.

INSENTRA CREW

As we work to become the #1 Channel Services Partner in the world, we also care for our crew’s professional and personal growth and well-being.

• Career-development resources and certifications to expand your skills and enhance your expertise along your career journey.

• A diverse and inclusive community of belonging. We empower you to bring your unique ideas to the table and act.

• Generous crew benefits and competitive compensation packages.

We value diversity — in backgrounds and in experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Insentra’s crew are empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of crew and culture that we are building, seeking innovators who are not only strong in their own aptitudes but care deeply about supporting each other's growth.

From Insentra’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our crew are people with different backgrounds, experiences, and strengths, who share a passion for improving the status quo. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our crew’s points of view are key to our success, and inclusion is everyone's responsibility.

FLEXIBILITY

We are a remote first workplace where flexibility is key to our success. That flexibility includes recognizing the importance of living life outside of your job. We believe that innovation can happen anywhere, and our flexible work environment means that you choose where you work. We trust our crew to be accountable for their work and set their own schedules. We collaborate and celebrate cross time zones because no matter your geographic location, your success is Insentra success.

WHAT YOU’LL LOVE DOING

The Microsoft Modern Workplace Consultant will be responsible for the design, implementation, and documentation of proposed Microsoft 365 solutions. Must have the ability to take ownership of Microsoft’s Modern Workplace suite of solutions including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.

• Architect, design, and hands-on deployment of Microsoft’s Modern Workplace suite of solutions

• Lead the transition into the Modern Workplace which comprises Office 365, Enterprise Mobility and Security, Teams, Intune, etc.

• Deliver Modern Desktop Solutions with Microsoft Intune/Microsoft Endpoint Manager

• Perform Active Directory / Azure AD, Office 365 (O365), Exchange, and SharePoint enterprise migrations, including upgrades and cross-tenant/cross-platform migrations (i.e., Google to M365)

EXPERIENCE & ATTRIBUTES

• Minimum of 10 years' experience administering and deploying Microsoft 365 services and applications

• Up-to-date knowledge and confirmed experience as a technical engineer and subject matter expert in Microsoft Modern Workplace technologies (Exchange, SharePoint, OneDrive, Teams) on at least 5 unique engagements

• Experience in hybrid deployments of identity + workload. Example: Azure Active Directory Connect + Exchange + Exchange Online.

• Highly skilled in planning, design, and deployment of Microsoft Endpoint Manager for Windows and Mobile devices (i.e., Intune, AutoPilot, App packaging, Hybrid Azure AD Join)

• Familiarity with implementing modern security principles including identity driven security, data-centric controls and zero trust

• Migration experience, including Exchange Hybrid, M365 tenant to tenant, Google to M365

• Experience using migration tools from Quest, AvePoint, Sharegate, BitTitan, etc.

• Experience in building PowerShell scripts

• Excellent oral and written communication skills. Technical documentation is a requirement of the position

• Strong analysis and problem-solving ability

• Current Microsoft 365 Modern Workplace certifications or in the process of upgrading

ABOUT YOU

• Determined – you are the type of person who wants to own your space and have an aptitude to learn and share learning with the team.

• Inspired – You love people and champion our values of Honesty, Integrity, Trust. You lead with love and are passionate about working in a One Team One Dream environment.

• Self-Starter – you love to achieve, love to kick ass and love to deliver results beyond expectation.

• Independent – the thought of being micromanaged doesn’t work for you. The ability to manage your own calendar is important in a global work environment.

• Collaborative – You love working in cross-functional and global teams and are passionate about delivering amazing experiences.

• Logophile - You have excellent verbal/written communication and persuasive skills

• Organised – You have excellent organizational skills, can self-manage, and demonstrate attention to detail

• Flexible – You can pivot when needed and love variety.

• Positive – your attitude is infectious, and people love to work with you.

ACCOUNTABILITIES & MEASURES

We believe you are responsible for your role and as such we invite you to develop your Objectives and Key Results (OKRs) as part of your interview process.

LOCATION

Remote, United States.

WHAT WE’RE LOOKING FOR

Our Professional Services Team is detail oriented and nimble and stands for excellence. There is an ongoing need to align the needs of our clients with the skills of our crew in the best way. This often means balancing the needs of multiple clients, the well-being of our crew and Insentra’s financial interests. It’s a game we sometimes call “playing Consultant Tetris”. As such you will be a vital part of the team. This role is for someone who loves people and is passionate about enabling our crew to do their best work.You will be responsible for working with your peers in professional services including consultants, architects, project managers and the PS Leadership Team. Your main responsibilities will include:

• ·Management and maintenance of data relating to our resources in our Professional Services Automation (PSA) tooling
• ·Liaising with internal and external stakeholders to find and facilitate the optimal way to align the skills of our crew with the needs of our clients i.e. winning at Consultant Tetris
• ·Internal administration and reporting to support skills management crew profile maintenance, forecasting, capacity planning, timesheet and other policy compliance
• ·External reporting to partners to support their financial forecasting
• ·Building and maintaining peer relationships with external partners

If you are a people person, have outstanding written and verbal communication skills, can think laterally and love problem solving to deliver exceptional outcomes, we want to meet you.

Ultimately, you will ensure our company’s Professional Services #DeliveryExcellence efforts help us achieve our immediate and long-term business goals in Australia, UK and USA. The Resource Manager reports to the PS Director - Americas.

WHAT YOU’LL BE DOING

• ·Optimizing allocation of crew to presales and projects in accordance with their skillset, experience, and availability
• ·Liaising withPMO to stay aligned on work in progress and the expectations of the team between PMO and resourcing
• ·Monitoring and managing crew’s workload, utilization and overtime.
• ·Managing resource conflicts
• ·Overcoming resource challenges by means of resource management techniques such as reallocation of resources, assigning additional resource, escalation to PS Leadership or expectation management.
• ·Informing PS Leadership of upcoming excess or limitations of capacity
• ·Internal reporting including:
  • oForecasting utilization and capacity
• oIdentifying capacity trends so they can be mitigated via training and development or recruitment.
• Maintaining a high-level overview throughout the project lifecycles across the crew, and being able to deliver a snapshot to senior management.
• Proactively highlighting where possible any risks, blockers, conflicts or issues and working with the team to mitigate or escalate.

• ·General administration activities to support the professional services business unit including:
  • oOwnership of initial project setup in system
• oProject administration and invoicing for projects not managed by the PMO
• oOnboarding and offboarding of permanent and contract crew when required.
• oEnsuring consultant and architect profiles are up to date
• oTracking and reporting on performance of crew to support PS Leadership
• oTracking of crew to ensure compliance with Insentra processes, practices, governance, and security requirements.

EXPERIENCE REQUIRED

• ·5 years’ experience as a resource manager in a professional services organization
• ·Experience working in a centralized Resource Management Office (RMO) is highly desirable
• ·You have worked with project managers in a Project Management Office (PMO)
• ·Familiarity with one or more Professional Services Automation, Resource Management software tools or similar
• ·Supporting the needs of a diverse team
• ·Developing and producing reporting to support the business unit
• ·Familiarity with CRM or similar systems
• ·Strong understanding of invoicing and other financial processes
• You have a high degree of personal accountability.
• A consummate people person who enjoys helping other reach their full potential
• Able to communicate to stakeholders at any level.
• Able to tailor communications for people with a variety of different communication styles.
• You routinely proactively set and manage expectations with internal and external stakeholders.
• Strong analytical and problem-solving skills and able to think of creative solutions to challenges.
• You are comfortable managing multiple priorities and adapting if they shift.
• Aptitude to learn and drive to build a career at Insentra.
• Can work with a team to build a process, not just follow one.

ABOUT YOU
• Core alignment with Insentra values #HITACES.
• Determined – you are the type of person who wants to own your space and have an aptitude to learn and share learning with the team.
• Inspired – You love people and champion our values of Honesty, Integrity, Trust. You lead with love and are passionate about working in a One Team One Dream environment.
• Self-Starter – you love to achieve, love to kick ass and love to deliver results beyond expectation.
• Independent – the thought of being micromanaged doesn’t work for you. The ability to manage your own calendar is important in a global work environment.
• Collaborative – You love working in cross-functional and global teams and are passionate about delivering amazing experiences.
• Logophile - You have excellent verbal/written communication and persuasive skills
• Organised – You have excellent organizational skills, can manage your own calendar, and demonstrate attention to detail.
• Flexible – You can pivot when needed and love variety.
• Positive – your attitude is infectious, and people love to work with you.

LOCATION
Remote in US. Preferably in Eastern or Central time zone.