Intiveo
Intiveo is a cloud-based patient communication software that provides automated and customizable appointment confirmations, recall reminders, booking requests, reputation management, and more. We help 14,000 providers deliver 50 million messages to improve the outcomes of 18 millions patients. Our mission is to continuously improve patient care by understanding their communication needs, behaviours, and preferences - resulting in successful treatment outcomes.
Headquarter Location:
Vancouver, British Columbia
Intiveo is hiring a Remote IT Engineer
IT Engineer
The Role
We’re growing our Engineering team and we’re looking for a skilled, thoughtful person to work with us! As an IT Engineer at Intiveo, you will be helping manage our internal IT system and processes. You will be working with various teams, and report to our Director of Engineering.
Who Are We
Intiveo is a leading cloud-based patient communication platform used by 15,000 practitioners to communicate with nearly 20 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.
What You'll Do
- Implementing and maintaining IT processes and policies
- Overseeing Intiveo MDM (mobile device management) systems
- Maintaining and improving internal tech stack used by employees
- Working in conjunction with the Systems Team to implement security and privacy best practices, working towards compliance with various frameworks
- Documenting existing and newly implemented systems and processes
- Monitoring for IT issues and troubleshooting them as needed for Intiveo teams. This may include some off-hours support when needed
- Periodically assisting our Lead System Administrator with maintenance and troubleshooting of our AWS cloud infrastructure
Who you are
Required
- You have a minimum of 3 years of professional experience in IT, including mobile device management (eg. Intune, Apple Business Manager) and administrating common SaaS applications and systems (eg. Google Workspace, Atlassian, Zoom)
- You are experienced working with and troubleshooting within Windows, MacOS, and Linux environments
- You enjoy solving problems, and finding smart solutions to issues
- You can prioritize and pursue projects independently
- You’re a good communicator, able to relay information to people in a constructive manner
Nice To Have
- You have worked to implement and maintain security and privacy best practices while working towards common compliance frameworks (eg. SOC 2)
- You have managed cloud-based infrastructure in AWS or similar (eg. VPC, ECS, RDS, ALB, Route 53), and/or experience with infrastructure-as-code (eg. Terraform)
If you have a combination of experience including any of the skills listed above, we still encourage you to apply!
How We Give Back to Our Employees
- Generous vacation time & Wellness days
- Health & Wellness Fund
- Education/Networking Fund
- RRSP matching
- ESOP (employee stock ownership program)
- Annual retreat
- Volunteer Day
- Parental Leave Top Up
- Plus, your birthday off! (Who wants to work on their birthday?)
- And more!
More About Intiveo
At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!
Want to see more? Check out our Culture Book here!
See more jobs at Intiveo
Intiveo is hiring a Remote Director of Engineering
Director of Engineering
The Role
Intiveo is growing and is in search of an Engineering Leader to guide our technology to the next level. The ideal candidate for this role is an experienced director or senior engineering leader who is still comfortable pushing code to production when necessary. You should have a proven track record of scaling services and systems, with experience in projects built for scalability. You should also be adept at managing and have a passion for mentoring high-performing teams, nurturing talent, and guiding individuals toward professional growth and development. If you have demonstrated experience in promoting positive culture and diversity throughout an engineering organization to achieve transformational change, we would love to hear from you!
Who Are We
Intiveo is a leading cloud-based patient communication platform used by 15,000 practitioners to communicate with nearly 20 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.
What You'll Do
- Deep understanding of code scalability & architecture so developers can approach issues with robust solutions.
- Mentor managers to enhance their leadership capabilities and drive team performance
- Develop and execute strategies to enhance the efficiency and effectiveness of the engineering team.
- Organize strategic timelines and implement well defined timelines and milestones.
- Promoting positive culture and diversity throughout the engineering organization to achieve transformational change
- Stay current on industry trends and best practices in technical support and customer service.
Requirements
- B.Sc. in computer science or related discipline.
- An equivalent combination of education and experience may be considered
- Minimum 5 years of experience working as an Engineering Manager, Tech Lead or similar role
- Proficiency in working within a SaaS (Software as a Service) environment.
- Experience with cloud based services (Azure, AWS)
- Experience with data and caching services (MySQL, NoSql, Redis)
- Experience with libraries and programming languages (PHP, Laravel, C#).
- Experience leading system architecture decisions, including CI/CD systems
- Excellent organizational, administrative, interpersonal, and communication skills (verbal, written and presentation)
- Passion for technology and capacity to excel in fast-paced and dynamic environments.
- Excellent problem-solving, analytical, and critical thinking abilities
- Ability to travel at least 4 weeks a year (Annual and Team retreats)
How We Give Back to Our Employees:
- Generous vacation time & Wellness days
- Health & Wellness Fund
- Education/Networking Fund
- RRSP matching
- ESOP (employee stock ownership program)
- Annual retreat
- Volunteer Day
- Parental Leave Top Up
- Plus, your birthday off! (Who wants to work on their birthday?)
- And more!
More About Intiveo
At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!
Want to see more? Check out our Culture Book here!
See more jobs at Intiveo