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Intiveo


Intiveo is a cloud-based patient communication software that provides automated and customizable appointment confirmations, recall reminders, booking requests, reputation management, and more. We help 14,000 providers deliver 50 million messages to improve the outcomes of 18 millions patients. Our mission is to continuously improve patient care by understanding their communication needs, behaviours, and preferences - resulting in successful treatment outcomes.

Headquarter Location:
Vancouver, British Columbia

Intiveo is hiring a Remote Customer Retention Specialist

Customer Retention Specialist

We're looking for a Customer Retention Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Success team, reporting to the Team Lead, and responsible for managing our retention process at the end of the customer lifecycle.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are
Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
We are a remote-first company and we do it well!
Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.

What You’ll Do

  1. You will work with customers as they end their tenure with Intiveo to find a mutually beneficial solution
  2. You will look for opportunities to retain customers through account reviews and support to regain value in Intiveo
  3. You will work with the team lead on scalable solutions to make the cancellation process smooth for clients
  4. You will track accounts to identify churn risk and work proactively to eliminate that risk
  5. You will process cancellation requests, pauses, refunds, and coordinate invoicing changes

    Who You Are

    • You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
    • You have experience with cancellations and the retention of clients
    • You have a minimum of 2+ years of client account management experience, preferably in a Customer Success role
    • You have excellent time management, organizational, and problem-solving skills
    • You have the ability to advocate for ideas and concepts
    • You can manage the needs of the business with delivering best-in-class customer experiences
    • You have high attention to detail
    • You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
    • You have a strong aptitude for technology and ability/desire to learn new software


      Bonus

      • Bilingual (French/English) - but not required

      More About Intiveo

      At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

      We encourage applicants from non-traditional backgrounds. If you feel like you don’t check all the boxes but have the potential to learn what you don’t know and grow with the team, please apply.

      Want to see more? Check out our Culture Book here!

      See more jobs at Intiveo

      Apply for this job

      +30d

      Laravel Developer

      IntiveoVancouver, BC Remote
      remote-firstlaravelscrummysqlAWSjavascriptbackendPHP

      Intiveo is hiring a Remote Laravel Developer

      Laravel Developer

      Hello! ????
      We need a Laravel Developer to join our Product Development team and grow our product to meet the needs of our customers.
      This role reports to our Product Development Lead and also works closely with our Product Management team to efficiently build and deploy industry-leading technology.

      Who We Are
      Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
      We are a remote-first company and we do it well!
      Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.

      ✨What You’ll Do

      • You will work within our product development scrum team to groom, plan, and deliver high-quality product to our customers
      • You will code with our Laravel codebases and communicate with your teammates to find efficient solutions
      • You will collaboratively brainstorm to the improvement of our existing product and creation of new product modules
      • You will architect backend processes to solve complex workflows
      • You will learn and acquire new skills, broaden your existing skills, and contribute to others through knowledge sharing

      ✨Who You Are

      • You live in Canada ????
      • You have at least 2 year of development experience with the Laravel PHP framework
      • You stay up-to-date on the latest trends and best practices in Laravel development
      • You are passionate about solving problems with the ability to see from the user’s experience
      • You have experience interacting with APIs, MySQL, and Redis

      ✨Bonus Experiences

      • Exposure with common AWS services
      • HTML, Bootstrap, CSS/SASS and JavaScript experience

      More About Intiveo

      At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

      Want to see more? Check out our Culture Book here!


        See more jobs at Intiveo

        Apply for this job

        Intiveo is hiring a Remote Customer Success - Onboarding Specialist

        Customer Success - Onboarding Specialist

        We're looking for a new Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

        You will be a part of our Customer Onboarding team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.

        If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        Who We Are
        Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
        We are a remote-first company and we do it well!
        Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.

        ✨What You’ll Do

        1. You will become an Intiveo product expert that works with clients to deliver an exceptional onboarding experience
        2. You will delight and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
        3. You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
        4. You will inspire clients to think strategically about how our platform can support their business needs
        5. You will educate and support customers on best practices, and the use and benefit of our products and services
        6. You will proactively reach out at key points in the customer’s journey to ensure they are reaching key milestones
        7. You will track accounts to identify churn risk and work proactively to eliminate that risk
        8. You will collaborate with sales, support, and other key departments to assist new clients through their onboarding journey

        ✨Who You Are

        • You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
        • You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
        • You are an empathetic communicator who is passionate about supporting clients
        • You have excellent time management, organizational, and problem-solving skills
        • You have the ability to advocate for ideas and concepts
        • You have high attention to detail
        • You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
        • You have a strong aptitude for technology and ability/desire to learn new software

        ✨Bonus

        • Bilingual (French/English) - but not required

        More About Intiveo

        At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

        We encourage applicants from non-traditional backgrounds. If you feel like you don’t check all the boxes but have the potential to learn what you don’t know and grow with the team, please apply.

        Want to see more? Check out our Culture Book here!

        See more jobs at Intiveo

        Apply for this job

        Intiveo is hiring a Remote Director of Customer Success

        Director of Customer Success

        We are currently on the hunt for a Director of Customer Success who is passionate about leading Customer Experience teams with a deep focus on retaining and growing customer bases through value-based meaningful interactions.

        You are an expert in setting the vision and strategy for a world-class customer experience that succeeds in driving revenue and growth. Coaching our growing team on customer engagement, customer retention and overall scale will be your North Star.

        Reporting directly to the COO and as a member of the senior leadership team, you will be responsible for the onboarding team, customer success, and the enterprise customer success teams. You will work with Sales, Product Management, and Marketing to ensure the voice of the customer is heard company-wide.

        If you are a curious and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        Who We Are
        Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
        We are a remote-first company and we do it well!
        Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.

        ✨What You’ll Do

        • Lead, mentor, and grow the Onboarding, Customer Success, and Enterprise teams
        • Own all touchpoints of the customer journey post sale, including onboarding, support, renewals and upsells
        • Develop and execute on the vision and strategic initiatives to accelerate growth and drive strong customer experiences to reinforce retention
        • Build out systems, processes, tools, and team needed to deliver a scalable solution to our growing base of customers
        • Work with leadership across the company to drive value creation for our customers
        • Define and monitor successful customer adoption and usage of our product
        • Establish and maintain key KPI and OKR metrics to measure and improve effectiveness of the customer success team’s initiatives
        • Act as a point of escalation as required, managing customer expectations throughout lifecycle
        • Be a contributing member of the senior leadership team

        ✨Who You Are

        • 10+ years of customer success experience with a minimum of 4 years experience managing a team of managers/team leads
        • Understands that leadership is more successful when executed with a coaching and mentorship mindset
        • Experience in driving strategy and scaling metric driven customer success initiatives
        • An excellent communicator able to engage people in your vision and drive change through an organization
        • Strong project management skills: ownership, decision-making, relationship building, conflict resolution, and problem-solving skills
        • Analytical and critical thinker
        • Data focused with a strong understanding of SaaS metrics and the drivers used to move the needle on them
        • Results-focused and solution-oriented mindset. Self-motivated, highly organized, and efficient.
        • Exposure to Zendesk, Salesforce Service Desk, and other CRM tools
        • Keen on rolling up your sleeves!

        More About Intiveo

        We are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

        Want to see more? Check out our Culture Book here!














        See more jobs at Intiveo

        Apply for this job

        +30d

        Junior Content Specialist

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote Junior Content Specialist

        Junior Content Specialist

        The Intiveo Marketing team is growing and we’re looking for a Junior Content Specialist who is looking to grow their career.

        Intiveo is a leading cloud-based patient communication platform used by 14000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.

        The Junior Content Specialist will work closely with senior writers and the Marketing Manager to create content that supports growth, thought leadership and brand awareness. This member of the team will have opportunities to grow their skillset as well as ensure the marketing team is set for success in delivering the content marketing plan. If you are a team-player with writing experience who is eager to grow in a marketing role, this is the place for you!

        What You’ll Do:

        • Assist in the execution of the content marketing plan and content calendar under senior writer(s) and manager’s guidance, to support growth and thought leadership by working with internal and industry thought leaders
        • Create a variety of content pieces that align with brand voice including blog posts, guides, webinars, website copy, landing pages, video scripts, and more for each stage of the buyer’s journey
        • Ready to create other projects as need arises.
        • Monitor, analyze, report and continually optimize on the performance of all content initiatives
        • Collaborate with senior copywriter(s) and Marketing Manager
        • Collaborate with teams such as Sales, Product, and Customer Experience to create product one-pagers, case studies, customer testimonials, product videos, and sales enablement material.

        ✨Who You Are:

        • Diploma or BA (complete or partially complete) in Communications, Creative Writing, Technical Writing, English, or equivalent education with writing emphasis
        • Looking to grow your career in writing and content creation for marketing
        • A good team player who is excited to learn from others and to complete self-directed work
        • Someone who has some experience writing from prompts or project briefs
        • Interested in writing for marketing, aligned with a consistent brand voice
        • Experience using Google Suite an asset
        • Experience in reporting on work an asset

        About Intiveo

        We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Authenticity, Collaboration and Continuous Learning. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America’s #1 patient care service provider.

        See more jobs at Intiveo

        Apply for this job

        +30d

        Customer Service Specialist

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote Customer Service Specialist

        Customer Service Specialist

        We're looking for a Customer Service Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

        You will be a part of our Customer Success team, reporting to the Team Lead, and responsible for managing our retention process at the end of the customer lifecycle.

        If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        ✨What You’ll Do

        1. You will work with customers as they end their tenure with Intiveo to find a mutually beneficial solution
        2. You will look for opportunities to retain customers through account reviews and support to regain value in Intiveo
        3. You will work with the team lead on scalable solutions to make the cancellation process smooth for clients
        4. You will track accounts to identify churn risk and work proactively to eliminate that risk

        ✨Who You Are

        • You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
        • You have a minimum of 2+ years of client account management experience, preferably in a Customer Success role
        • You have excellent time management, organizational, and problem-solving skills
        • You have the ability to advocate for ideas and concepts
        • You can manage the needs of the business with delivering best-in-class customer experiences
        • You have high attention to detail
        • You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
        • You have a strong aptitude for technology and ability/desire to learn new software

        Bonus

        • Bilingual (French/English) - but not required

        About Intiveo

        We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our people come first. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America's #1 patient care service provider.

        See more jobs at Intiveo

        Apply for this job

        +30d

        Customer Success Manager

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote Customer Success Manager

        Job Description: Customer Success Manager

        to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America's #1 patient care service provider

        We're looking for a new Customer Success Manager to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

        You will be a part of our Customer Success team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving continued value to ensure a successful client experience.

        If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        ✨What You’ll Do

        1. You will work with customers to deliver an exceptional onboarding experience and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
        2. You will engage with our enterprise clients to ensure ongoing success and value with our platform by conducting executive business reviews, managing support issues, and any account upsell or renewal opportunities
        3. You will inspire clients to think strategically about how our platform can support their business needs
        4. You will educate and support customers on best practices, and the use and benefit of our products and services
        5. You will proactively reach out at key points in the customer’s journey to ensure they are reaching key milestones
        6. You will track accounts to identify churn risk and work proactively to eliminate that risk



        Who You Are

        • You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
        • You have a minimum of 2+ years of client account management experience, preferably in a Customer Success role
        • You have excellent time management, organizational, and problem-solving skills
        • You have the ability to advocate for ideas and concepts
        • You have high attention to detail
        • You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
        • You have a strong aptitude for technology and ability/desire to learn new software

        ✨Bonus

        • Bilingual (French/English) - but not required


        About Intiveo

        We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our people come first. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America's #1 patient care service provider

        See more jobs at Intiveo

        Apply for this job

        Intiveo is hiring a Remote Junior Salesforce Administrator

        Junior Salesforce Administrator Job Description

        Intiveo is a leading cloud-based patient communication platform used by 14,000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

        We are looking for a Salesforce Administrator with strong systems-thinking, to see the whole picture, and to implement efficient and effective solutions. You will be working closely with departmental leadership using business process understanding, detail and critical thinking to create holistic solutions to meet annual OKRs and help scale our processes. Using your experience, critical thinking, and creativity to solve problems and implement solutions.

        This is a fast pace position, ideal for someone who is passionate, creative, detail oriented.

        Reporting to our Director of Finance and RevOps, the Salesforce Administrator will work across all departments in the organization to ensure our systems are functional, easy to use and contain accurate data.

        If you are a curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!


        What You’ll Do:

        • Use best practices to design, configure and maintain our Salesforce instance
        • Work alongside multiple business units, key stakeholders and third-party partners to detail specifications and use cases to design, build, test and implement new features, functionalities and processes in the Salesforce instance
        • Manage our Salesforce instance along with the connected third party applications
        • Configure and maintain the custom objects, record types, fields, formulas, data validation rules, triggers, flows and processes
        • Gatekeeper to the sales and marketing data, create and maintain user accounts and access permissions
        • Oversee the importing of leads and contacts
        • Run deduplication and cleanup tools as appropriate
        • Address and resolve user issues and educate users on updates
        • Create reports and dashboards using Salesforce to meet the reporting and analytical requirements of the business users
        • Create and rollout end-user training and documentation
        • Document system configuration and administrative processes
        • Monitor and evaluate the stability and performance of the Salesforce instance and connected third party applications, and providing recommendations for improvements
        • Simplify the existing instance to enhance our end user performance and solve complex business problems problems
        • Support data migration activities



        Who You Are:

        • 1+ year of experience working with Salesforce
        • Certified Salesforce Administrator - required
        • Experience working with SaaS companies and knowledge of subscription management in Salesforce
        • Demonstrated strong experience in Salesforce administration
        • Good knowledge of flows, process builder and automations
        • Experience with other GTM tools such as Hubspot, Outreach etc.
        • Experience with third party applications integrating into Salesforce, including custom fields
        • Experience with data deduplication and enrichment from third party vendors
        • Comfortable in a fast paced environment and ability to meet deadlines
        • Demonstrated drive and proactivity
        • Passionate about learning and growing your abilities within Salesforce

        _____________________________________________________________

        At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

        See more jobs at Intiveo

        Apply for this job

        Intiveo is hiring a Remote Junior Salesforce Administrator - Remote Ok

        Junior Salesforce Administrator Job Description

        Intiveo is a leading cloud-based patient communication platform used by 14,000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

        We are looking for a Salesforce Administrator with strong systems-thinking, to see the whole picture, and to implement efficient and effective solutions. You will be working closely with departmental leadership using business process understanding, detail and critical thinking to create holistic solutions to meet annual OKRs and help scale our processes. Using your experience, critical thinking, and creativity to solve problems and implement solutions.

        This is a fast pace position, ideal for someone who is passionate, creative, detail oriented.

        Reporting to our Director of Finance and RevOps, the Salesforce Administrator will work across all departments in the organization to ensure our systems are functional, easy to use and contain accurate data.

        If you are a curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!


        What You’ll Do:

        • Use best practices to design, configure and maintain our Salesforce instance
        • Work alongside multiple business units, key stakeholders and third-party partners to detail specifications and use cases to design, build, test and implement new features, functionalities and processes in the Salesforce instance
        • Manage our Salesforce instance along with the connected third party applications
        • Configure and maintain the custom objects, record types, fields, formulas, data validation rules, triggers, flows and processes
        • Gatekeeper to the sales and marketing data, create and maintain user accounts and access permissions
        • Oversee the importing of leads and contacts
        • Run deduplication and cleanup tools as appropriate
        • Address and resolve user issues and educate users on updates
        • Create reports and dashboards using Salesforce to meet the reporting and analytical requirements of the business users
        • Create and rollout end-user training and documentation
        • Document system configuration and administrative processes
        • Monitor and evaluate the stability and performance of the Salesforce instance and connected third party applications, and providing recommendations for improvements
        • Simplify the existing instance to enhance our end user performance and solve complex business problems problems
        • Support data migration activities



        Who You Are:

        • 1+ year of experience working with Salesforce
        • Certified Salesforce Administrator - required
        • Experience working with SaaS companies and knowledge of subscription management in Salesforce
        • Demonstrated strong experience in Salesforce administration
        • Good knowledge of flows, process builder and automations
        • Experience with other GTM tools such as Hubspot, Outreach etc.
        • Experience with third party applications integrating into Salesforce, including custom fields
        • Experience with data deduplication and enrichment from third party vendors
        • Comfortable in a fast paced environment and ability to meet deadlines
        • Demonstrated drive and proactivity
        • Passionate about learning and growing your abilities within Salesforce

        _____________________________________________________________

        At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

        See more jobs at Intiveo

        Apply for this job

        Intiveo is hiring a Remote Account Executive - Vancouver - Remote Ok

        Account Executive

        Intiveo is growing and we’re looking for an Account Executive to join our Inside Sales team.

        Intiveo is a leading cloud-based patient communication platform used by 14000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

        We are looking for a driven, positive person that thrives in a rapid-growth and high velocity sales environment. You are a dedicated sales professional, eager to close full-cycle deals. We seek people who want to continuously improve and go above and beyond.

        If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        What You’ll Do

        • Qualify in-bound leads, and generate your own pipeline from outbound activities.
        • Create awareness and interest in Intiveo’s cloud solution by articulating how we deliver value to practices and patients.
        • Demonstrate our solution over web-meeting and build commitment to trying our solution.
        • Collaborate with marketing, as part of our Growth Team, to build and run campaigns that resonate with our ideal customers.
        • Achieve activity and sales quotas, with a commitment to continuous improvement.

        Who You Are

        • Impeccable written and verbal communication skills.
        • You want to build your career in software sales within an ambitious growing company.
        • You have 2+ years of experience in sales, ideally in a high-velocity, full-cycle environment.
        • You are highly motivated, a self-starter, and have a competitive personality. You are open-minded, willing to learn, and determined to succeed.
        • You are process-oriented and build a plan of action to achieve sales targets.

        About Intiveo

        We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Authenticity, Collaboration and Continuous Learning. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America’s #1 patient care service provider.

        See more jobs at Intiveo

        Apply for this job

        Intiveo is hiring a Remote Email Marketing Specialist - Remote OK

        Email Marketing Specialist

        Intiveo is growing and we’re looking for an Email Marketing Specialist to join our Marketing team.

        Intiveo is a leading cloud-based patient communication platform used by 14000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

        The Email Marketing Specialist will work closely with the Marketing, Sales, and Customer Success team to generate high-quality leads and increase customer lifetime value. You will be the expert on all things related to email marketing, automation, and data management. This key member will ensure the marketing team is set up for success by applying best-in-class practices and optimization in our digital ecosystem. If you are a detail-oriented, data-driven email marketing professional who thrives in a fast-paced environment, this is the place for you!

        What you’ll do:

        • Own and create strategic email campaigns to support sales and customer success efforts in lead generation, engagement, and churn reduction initiatives
        • Design and build emails by gathering requirements, building assets, creating automation rules, and writing copy
        • Manage marketing automation, including automation workflows and nurture campaigns
        • Execute tracking and processes for lead capture, lead assignment, lead scoring, conversion campaign attribution and data quality assurance in Hubspot
        • Create a productive relationship with sales, regularly discuss lead quality, process improvements, and campaign enablement
        • Optimize and grow our marketing database, including list segmentation and cleanliness
        • Monitor funnel performance data, conduct campaign level quality assurance and A/B testing, making data-driven and strategic optimizations


        Who you are:

        • 2+ years experience in Email Marketing or Marketing Automation
        • Hubspot expert or equivalent Marketing Automation tool (Pardot, Marketo), and familiar with Salesforce
        • A data-driven mindset, a proactive attitude, and great organization skills
        • A good understanding of email channel and marketing automation best practices
        • Proficiency in audience segmentation and targeting strategy
        • Strong collaborator who seeks out cross-functional feedback and input to build comprehensive strategies
        • Thoughtful problem-solving tendencies with the ability to take initiative and ownership with a focus on continuous improvement
        • Experience in B2B SaaS marketing is a plus


        About Intiveo

        We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Authenticity, Collaboration and Continuous Learning. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America’s #1 patient care service provider.

        See more jobs at Intiveo

        Apply for this job

        +30d

        Account Executive

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote Account Executive

        Account Executive

        Intiveo is growing and we’re looking for an Account Executive to join our Inside Sales team.

        Intiveo is a leading cloud-based patient communication platform used by 14000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

        We are looking for a driven, positive person that thrives in a rapid-growth and high velocity sales environment. You are a dedicated sales professional, eager to close full-cycle deals. We seek people who want to continuously improve and go above and beyond.

        If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        What You’ll Do

        • Qualify in-bound leads, and generate your own pipeline from outbound activities.
        • Create awareness and interest in Intiveo’s cloud solution by articulating how we deliver value to practices and patients.
        • Demonstrate our solution over web-meeting and build commitment to trying our solution.
        • Collaborate with marketing, as part of our Growth Team, to build and run campaigns that resonate with our ideal customers.
        • Achieve activity and sales quotas, with a commitment to continuous improvement.

        Who You Are

        • Impeccable written and verbal communication skills
        • You want to build your career in software sales within an ambitious growing company.
        • You have 2+ years of experience in sales, ideally in a high-velocity, full-cycle environment.
        • You are highly motivated, a self-starter, and have a competitive personality. You are open-minded, willing to learn, and determined to succeed.
        • You are process-oriented and build a plan of action to achieve sales targets.

        About Intiveo

        We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our people come first. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America’s #1 patient care service provider.

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        VP of Sales

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote VP of Sales

        About the Company:

        Intiveo is a Canadian-based tech company that has developed a SaaS platform to help connect dental practices with clients through personalized text, email, and voice reminders.

        Currently supporting 10,000+ dentists through approximately 1,400+ clients, whether it is a dentist office with one staff, multi-location clinics, an Academic institution, or a DSO with multiple offices, Intiveo has a customizable and configurable solution for all their patient communication needs.

        About The Role

        We are looking for a strong leader that contributes directly and onside with their team to uncover opportunities and create value to both our prospects and our existing customer base. One that understands complex details across business and technological dynamics, business processes and economic value, and can communicate this complexity professionally and with simplicity.

        ● You will inspire, lead, coach and mentor a team of full-cycle, outbound sales professionals supporting client activities across North America

        ● You will develop and implement geographical and account-based sales strategies to support your team within our existing and target client base, identifying and selling our products and services.

        ● Directly and through your team, you will meet and exceed target KPI’s, goals and objectives, while staying true to our culture, ethics and moral framework

        ● Through supporting your team, you will engage in ‘hunter’ activities – including prospecting, demos, forums and conference presentations.

        About you (what we are looking for):

        We are looking for a passionate and driven VP of Sales to help us grow to the next level. The ideal candidate is a self-starter and a go-getter, that is excited by the opportunity of making a huge impact.

        ● You are a highly motivated, over-achieving “hunter and closer” who flourishes in a high-velocity, dynamic environment.

        ● You have a minimum of 5 years of experience leading and building a sales team dedicated to selling B2B software solutions in a high-velocity sales environment

        ● You have a minimum of 5 years of business development experience selling B2B software solutions

        ● You are revenue and KPI driven

        ● High sales acumen and level of curiosity

        What is in it for you?

        ● Competitive Base Salary + Uncapped Commissions

        ● Health Benefits Coverage

        ● Paid Vacation + Wellness Days

        ● Coverage on Travel Expenses

        ● Remote Work Flexibility



        More about Intiveo:

        Informational Video

        We are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!


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        Junior Cloud Systems Administrator

        IntiveoVancouver, BC Remote
        jiramobileslackazureAWS

        Intiveo is hiring a Remote Junior Cloud Systems Administrator

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        +30d

        Junior Systems Administrator

        IntiveoVancouver, BC Remote
        jiramobileslackazureAWS

        Intiveo is hiring a Remote Junior Systems Administrator

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        Intiveo is hiring a Remote Director, Customer Success

        Director, Customer Success

        Intiveo is a leading cloud-based patient communication platform used by 14,000 practitioners to communicate with over 18 million patients. We have a strong product / market fit and are poised for our next phase of growth.

        We are currently on the hunt for a Director, Customer Success who is passionate about leading Customer Experience teams with a deep focus on retaining and growing customer bases through value-based meaningful interactions.

        You are an expert in setting the vision and strategy for a world-class customer experience that succeeds in driving revenue and growth. Coaching our growing team on customer engagement, customer retention and overall scale will be your North Star.

        Reporting directory to the COO and as a member of the senior leadership team, you will be responsible for the onboarding team, customer success, account management and the enterprise customer success group. You will work with Sales, Product Management, and Marketing to ensure the voice of the customer is heard company-wide.

        If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

        What you’ll do:

        • Lead, mentor, and grow the Onboarding, Customer Success, Account Manager and Enterprise teams
        • Own all touchpoints of the customer journey post demo, including onboarding, support, renewals and upsells
        • Develop and execute on the vision and strategic initiatives to accelerate growth and drive strong customer experiences to reinforce retention
        • Build out systems, processes, tools, and team needed to deliver a scalable solution to our growing base of customers
        • Work with leadership across the company to drive value creation for our customers
        • Define and monitor successful customer adoption and usage of our product
        • Establish and maintain key KPI and OKR metrics to measure and improve effectiveness of the customer success team’s initiatives
        • Act as a point of escalation as required, managing customer expectations throughout lifecycle
        • Be a contributing member of the senior leadership team

        Who You Are:

        • 10+ years of customer success experience with a minimum of 4 years experience managing a team of managers/team leads
        • Understands that leadership is more successful when executed with a coaching and mentorship mindset
        • Experience in driving strategy and scaling metric driven customer success initiatives
        • An excellent communicator able to engage people in your vision and drive change through an organization
        • Strong project management skills: ownership, decision-making, relationship building, conflict resolution, and problem-solving skills
        • Analytical and critical thinker
        • Data focused with a strong understanding of SaaS metrics and the drivers used to move the needle on them
        • Results-focused and solution-oriented mindset. Self-motivated, highly organized, and efficient.
        • Exposure to Zendesk, Salesforce Service Desk, and other CRM tools
        • Keen on rolling up your sleeves!

        More About Intiveo:

        We are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!


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        Intiveo is hiring a Remote Customer Success - Enablement Manager

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        +30d

        Account Manager

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote Account Manager

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        Intiveo is hiring a Remote Bilingual (French / English) Account Executive

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        +30d

        Product Owner

        IntiveoVancouver, BC Remote

        Intiveo is hiring a Remote Product Owner

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