Deine Mission ist es, uns dabei zu helfen,das Finance mit aufzubauen, die Buchhaltungsprozesse weiter zu verbessern und eine genaue und schnelle Erstellung der Monats- und Jahresabschlüsse zu gewährleisten. Du wirst eng mit unserem CFO und externen Steuerberatern und Wirtschaftsprüfern zusammenarbeiten.

Deine Aufgaben:

• Du arbeitest eng mit dem CFO zusammen, um die Finanzprozesse weiter zu entwickeln und zu digitalisieren

• Du bist für die Kreditorenbuchhaltung zuständig und kontierst Geschäftsvorfälle für den Steuerberater in unserem System (Moss) vor

• Du bist verantwortlich für die Erstellung von Rechnungen (Debitoren) und unterstützt das Revenue Operations bei Auswertungen aus unserem digitalen Rechnungssystem (Stripe)

• Du bist verantwortlich für die laufende Buchhaltung und bist erster Ansprechpartner für den Steuerberater bei der Erstellung und Prüfung der Monats- und Jahresabschlüsse

• Du sorgst für einen reibungslosen elektronischen Zahlungsverkehrs

• Du stellst sicher, dass die Prozesse so gestaltet, dokumentiert, verstanden und befolgt werden, dass fehlerhafte oder unvollständige Daten minimiert werden.

• You work closely with the CFO to develop and digitize the financial processes.

• You are responsible for accounts payable and pre-assign business transactions for the tax advisor in our system (moss).

• You are responsible for the preparation of invoices and support Revenue Operations in evaluations (Stripe).

• You are responsible for the day-to-day bookkeeping and are the first point of contact for the tax consultant when preparing  and reviewing the monthly and annual financial statements precisely.

• Processing of electronic payment transactions.

• Ensure processes are designed, documented, understood, and followed in a way that minimizes bad or incomplete data.

• Generate new leads and build relationships by nurturing warm prospects and finding new potential clients.
• Qualify inbound lead flow from marketing/partner campaigns.
• Collaborate and strategize with the sales and marketing teams to identify, research, and target the right prospects’ stakeholders to sell to.
• Manage and maintain a pipeline of interested prospects and engage account executives for the next steps.
• Identify best practices to refine the company’s lead generation playbook.
• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.

• Support in defining strategic positioning of our existing and new products in alignment with our overall marketing strategy.
• Help in defining value propositions and key USPs.
• Manage go-to-market initiatives, e.g. product, feature, or content launches.
• Generate competitor and market insights to improve our positioning and identify potential (feature) gaps.
• Analyze tech and business trends to support the product team with insights.
• Closely collaborate with the product and marketing team.

• Generate new leads and build relationships by nurturing warm prospects and finding new potential clients.
• Qualify inbound lead flow from marketing/partner campaigns.
• Collaborate and strategize with the sales and marketing teams to identify, research, and target the right prospects’ stakeholders to sell to.
• Manage and maintain a pipeline of interested prospects and engage account executives for the next steps.
• Identify best practices to refine the company’s lead generation playbook.
• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.

• Manage all inbound leads for international and mid-market & enterprise accounts.
• Achieve and consistently exceed pipeline and sales targets by converting free trials, marketing-qualified leads, or demo requests into paid customers.
• Approach top companies through various channels & identify buyer needs.
• Master the product and guide buyers through their journey to learn how airfocus can positively impact their business.
• Work with your customer base to find ongoing problems and find ways to expand their account usage and deployment.
• Bring your thinking, strategies, and ideas to build and advance the new airfocus sales team.
• Identify customer segments and new opportunities to improve the quality of the sales pipeline.
• Collaborate with the growth and marketing teams to optimize lead generation and sales conversion tools and partner up with CS to become the voice of our users.

We're growing faster than ever and are on the lookout for a talented customer success manager to join our team. We’ve proven airfocus is an up-and-coming industry leader and now, with thousands of users from customers like Shopify or The Washington Post, it’s time to add fuel to the fire and scale up customer success alongside our organic product-led growth!

In this role, you will be responsible for continuously driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, communicating best practices, uncovering upsell opportunities, and overseeing the renewal process.

If you’re excited about pursuing a role in customer success and look forward to joining a collaborative team working in a fast-paced, ever-evolving environment, you’ll be an ideal candidate for this role. We are looking for candidates who are located in and can work during PST hours.

What you'll do:

• Own and drive the whole customer lifecycle.

• Build strong relationships with our key customer stakeholders to understand their needs and ensure their success with airfocus.

• Manage onboarding, drive adoption and engagement.

• Secure customer renewals and identify upsell opportunities.

• Participate in internal cross-functional improvement projects.

• Manage & deliver best-in-class support.

• Listen to user feedback and be the customer's voice in our company.

• Educate our users by creating content for our help center.

• Conduct live demos and training sessions online.

What you'll do

• Work with the lead content strategist on content plans and refine our content strategy –– including keyword research and prioritization, the topics we should cover, the content formats we should produce, the content templates, etc.
• Provide detailed content briefs and outlines for our writers.
• Edit and proofread all content before being published.
• Provide detailed feedback to writers and coach them on improving their skills.
• Manage all content from content brief, outline, and draft right up until publication, including writing headlines for blog posts, meta descriptions for SEO, choosing the featured image, etc.
• Work with a small team of freelance writers to assign new topics and brainstorm new topics that align with our editorial direction.
• Update content and internal linking to maximize search traffic.

• Define the growth operations (marketing, sales, and customer success) vision and strategy that drives performance improvements and enhances the impact of the growth team.
• Manage growth operational tools and act as a go-to person for these tools.
• Onboard and train sales, marketing, and customer success to internal tools and to our CRM.
• Serve as a subject matter expert on our internal and external data sources.
• Collaborate across functions to structure operational problems currently hindering the growth team's performance, conduct analysis, and drive to solutions through a rigorous, data-driven process.
• Ensure processes are designed, documented, understood, and followed in a way that minimizes bad or incomplete data.
• Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, and identify obstacles and ensure they are addressed.
• Report the impact of operational projects on the growth team and the bottom line of the growth funnel. Develop and maintain reporting dashboards.
• Support growth team leads in reporting particularly on the topic of growth funnel including volume, velocity, conversion stage-to-stage, and average value; make sure funnel measures can be analyzed by key dimensions such as acquisition channels, industry, geo, and company sizes.

• Own and drive the whole customer lifecycle.
• Build strong relationships with our key customer stakeholders to understand their needs and ensure their success with airfocus.
• Manage onboarding, drive adoption and engagement.
• Secure customer renewals and identify upsell opportunities.
• Participate in internal cross-functional improvement projects.
• Manage & deliver best-in-class support.
• Listen to user feedback and be the customer's voice in our company.
• Educate our users by creating content for our help center.
• Conduct live demos and training sessions online.

• You own financial planning and analysis, forecasting, budgeting, projections, and overseeing processes associated.
• You prepare monthly, quarterly and annual reports, including commentary, to support strategic business planning and financial performance.
• You develop reporting processes (integrated P&L / balance sheet / cash-flow / selected KPIs/OKRs).
• You help with payroll, VSOP setup, subscription mgmt., headcount planning, and growth topics.
• You are the main point of contact for accounting, auditors, taxation, and other external parties/vendors.
• You work cross-functionally to support compliance, regulatory, accounting, tax and legal requests

• Define the Growth operations ( Marketing, Sales, and Customer Success) vision and strategy that drives performance improvements and enhances the impact of the growth team.
• Manage growth operational tools and act as a go-to person for these tools
• Onboard and train Sales, Marketing, and Customer success to internal tools and to our CRM.
• Serve as a subject matter expert on our internal and external data sources.
• Collaborate across functions to structure operational problems that are currently hindering the performance of the growth team, conduct analysis, and drive to solutions through a rigorous, data-driven process.
• Ensure processes are designed, documented, understood, and followed in a way that minimizes bad or incomplete data.
• Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, and identify obstacles and ensure they are addressed.
• Report the impact of operational projects on the growth team and the bottom line of the growth funnel. Develop and maintain reporting dashboards.
• Support growth team leads in reporting particularly on the topic of growth funnel including volume, velocity, conversion stage-to-stage, and average value; make sure funnel measures can be analyzed by key dimensions such as acquisition channels, industry, geo, and company sizes.

• Design simple and user-centric solutions to complex problems.
• Translate our customer problems into high-level solutions and design workflow/concepts.
• Align every feature and enhancement with the product & design vision.
• Contribute to the creation and maintenance of the airfocus design system.
• Participating in UX research sessions.
• Curating data from our user metrics tools.

• Manage and drive your own projects: At airfocus, you will get responsibility from day one. All projects will have a critical impact on our growth path.
  
  
• Critically question, analyze and improve existing processes: We constantly aim to improve our existing setup with maximum efficiency. Help us to build the best possible version of airfocus with world-class processes enabling us to have a smoothly running organization.
  
  
• Support the business: Help the leadership team to master daily objectives and get deep insights into Ops and BizDev. In addition, collaborate with multiple teams to help them seize new opportunities, solve issues, and deliver on their goals.

• You lead the implementation or enhancement of information security controls and ensure that the policies and controls are in compliance with applicable law, regulatory, industry, customer, and business requirements.
• You investigate and resolve issues, create reports, conduct security assessments and drive security programs within the company and its processes and employees.
• You support our sales team with all information security related questions during the proposal and negotiation processes.

• Develop the airfocus customer success strategy.
• Lead and grow our customer success team.
• Own and drive the whole customer lifecycle.
• Build and manage relationships with key customer stakeholders.
• Manage onboarding, drive adoption and engagement.
• Understand the client's business needs and make sure they get the best customer's ROI possible.
• Secure customer renewals and identify upsell opportunities.
• Listen to user feedback and be the customer's voice in our company.
• Conduct live demos and training sessions online.

• Develop new awesome features for our product
• Maintain and improve codebase
• You deconstruct recurring problems into their single pieces to produce highly modular and reusable code
• Technical ownership of the website
• Mentor and review code for two other web developers

• React JS (Hooks, functional components)
• Css in JS (emotion)
• Typescript
• Gatsby
• GraphQL
• Contentful
• GitHub

• Re-imagine the tools product teams and decision-makers use to collaborate on product strategy.
• Design simple and user-centric solutions to complex problems.
• Partner with the founding teams, product management, engineering, and other departments to deliver new features and enhancements to the market, constantly iterating through research findings and feedback.
• Translate our customer problems into high-level solutions and design workflow/concepts.
• Align every feature and enhancement with the product & design vision.
• Contribute to the creation and maintenance of the airfocus design system.
• Provide guidance to other designers and form a design team.

We're growing faster than ever and are on the lookout for a talented Sales Development Manager to join our team. 

We’ve proven airfocus is an up-and-coming industry leader without a single salesperson until last year. Now, with thousands of users from customers like Shopify or The Washington Post, it’s time to add fuel to the fire and scale up sales alongside our organic product-led growth!

You will be the driving force for accelerating our growth by helping to hire, onboard and manage our SDR team. Managing the first line of communication with prospects, you will ensure the SDR team has a strong understanding of our target markets and is producing the required level of activity to generate opportunities for the AE team by excelling in researching leads, starting and developing new relationships and building enough interest to hand them over.

What you’ll do

• Recruit, train and optimize a team of SDRs responsible for inbound and outbound sales engagements.

• Refine the sales pitch and process to achieve optimum results

• Establish metrics and help the team improve by understanding their performance

• Manage middle funnel inbound lead flow and track efficiency of sales programs.

• Drive outbound lead and opportunity generation.

• Help create a fun, high energy environment where people love coming to work

• Oversee usage of team systems including HubSpot, Linkedin Sales Navigator, Cognism, Phantombuster, G-Suite, et al

• Work closely with Sales and Marketing leadership to ensure success