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Karat




Karat is hiring a Remote Lead Customer Experience Specialist (India)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Customer Experience team

Our Customer Experience team is committed to ensuring a premier, memorable interview experience for our customers. As the front line of external communication, you'll play a pivotal role in refining our core product by sharing valuable insights and feedback garnered from engaging with candidates and Interview Engineers online.

What you will do

As Lead Customer Experience Specialist, you will provide operational oversight on a global team, ensuring high-performance standards are consistently met. Collaborating closely with Customer Experience (CX) leadership, you'll provide hands-on training and guidance to your team, contribute to scaling processes, and drive operational efficiency enhancements through product and SOP improvements. Additionally, you'll monitor and report on CX performance and metrics to ensure the efficient and effective delivery of customer experience.

We are looking to hire this position out ofIndia. Standard working hours will be 4:00 pm IST to 12:30 am IST upon completion of successful onboarding and training. Between 2 to 4 additional days per month will require schedule flexibility to ensure overlap with internal meetings.

  • Mentor, train, and lead a global team of Customer Experience Specialists, fostering a culture of excellence and continuous improvement to ensure a premier interview experience for our customers.
  • Oversee shift schedules, ensuring adequate coverage and resource allocation to meet operational demands while optimizing team efficiency.
  • Actively participate in on-call and day-to-day operations, providing hands-on support to address escalated issues and maintain service levels.
  • Work with CX Leadership to develop and refine department Standard Operating Procedures (SOPs) to streamline processes, enhance productivity, and uphold quality standards in customer interactions.
  • Monitor and manage queues, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), regularly evaluating performance metrics to drive operational excellence and inform strategic decision-making. 

The experience you will bring

  • 2+ years of experience leading remote, global Customer Support teams
  • Strong leadership and team management abilities, with a focus on fostering a collaborative and high-performance culture
  • A history of building, optimizing, and executing SOPs ensuring consistency in service delivery
  • Excellent analytical and problem-solving skills, with the ability to identify and resolve issues effectively
  • Data-driven mindset, using data to deliver results and highlight initiatives to make improvements to existing process
  • Familiarity with Google Suite, Zendesk, Slack, Slab, Deputy, Lessonly, or similar tools
  • Excellent English communication skills, both written and verbal

Applicants, please note: submissions not 100% in English will not be considered.


Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

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Karat is hiring a Remote Sales Operations Manager (Mexico)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our GTM Operations team

Our Go-To-Market (GTM) Operations team is committed to creating and executing strategies to help achieve revenue goals and deliver the highest-quality customer experience. We build and execute the engine that connects all GTM teams. 

What you will do

As a Sales Operations Manager, you will execute strategic initiatives to help the Company achieve sales revenue goals. Building and executing playbooks to drive consistent behavior and outcomes across the sales team, you will focus specifically on how the Company builds pipeline and generates new business. You will lead pipeline management, and provide data-driven reporting on business performance in partnership with our GTM leadership team.

We are looking to hire this position out ofMexico, as this individual will partner cross-functionally with others from our Emerging Markets team. Working hours willpredominantly overlap with U.S. timezonesonce successful onboarding is complete. There will be required internal meetings that align with time zones in the U.S.

  • Identify opportunities to improve sales effectiveness, coordinating cross-functionally to build and deliver process improvements continuously.
  • Work with the Company’s sales team and sales leadership to ensure the adoption of new processes and tools. 
  • Partner with Marketing Ops and Customer Operations to track operational metrics, ensuring sales activities are connected across the entire sales funnel. 
  • Build complex and detailed reports and dashboards to inform GTM leadership on how the business is performing, providing insights and recommendations on how to to continuously improve funnel performance. 
  • Be the expert and owner of sales tools, including Salesforce, Gong, etc.

The experience you will bring

  • 5+ years of experience in a Sales Operations role in a high-growth technology company
  • Strong fluency in written and spoken English required
  • Experience working with data, reporting, and strong analytical skills. You are detail-oriented with a high level of accuracy
  • Ability to build trust and influence behavior at the executive level, particularly when it’s a change in behavior
  • Strong written skills and experience building documentation that tracks new processes for others to refer to and follow
  • You have a deep understanding of the sales process, from lead generation to closing a deal, and the steps in between
  • Experience working in Salesforce 

Applicants, please note: submissions not 100% in English will not be considered.


Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

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Karat is hiring a Remote Sales Enablement Manager (Mexico)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our GTM Operations team

Our Go-To-Market (GTM) Operations team is committed to creating and executing strategies to help achieve revenue goals and deliver the highest-quality customer experience. We build and execute the engine that connects all GTM teams. 

What you will do

As a Sales Enablement Manager, you will be responsible for building and executing a world-class enablement program, equipping Karat’s sales organization with the tools and resources they need to deliver value to customers. You will work closely with product, marketing, and sales leadership to understand our value propositions, build enablement content to empower the sales team, and measure its effectiveness.

We are looking to hire this position out ofMexico, as this individual will partner cross-functionally with others from our Emerging Markets team. Working hours willpredominantly overlap with U.S. timezonesonce successful onboarding is complete (approximately 45 to 60 days). There will be required internal meetings that align with time zones in the U.S.

  • Design, implement, and maintain a role-based enablement and onboarding program for all Go-To-Market roles (i.e., live, online, and hands-on training).
  • Ensure the Karat sales team is trained and up-to-date on effectively communicating the company’s value proposition, product differentiators, and competitive advantage, prioritizing consistency across the org on how teams present, demo, and share Karat. Additionally, manage all systems and tools necessary for effective sales enablement.
  • Collaborate with marketing and product to successfully launch new products. 
  • Partner with leadership to identify, track, and measure revenue-based KPIs regarding ramp time and seller productivity.
  • Define, develop, measure, and communicate performance data to understand the business impact of field efforts and incorporate learnings to iterate on the field activation strategy continuously.
  • Own the tracking and analysis of sales enablement content usage and systems management to ensure it is easily accessible and provides the capabilities and resources sellers need.
  • Plan and execute internal GTM Enablement events, including, but not limited to, the company’s Annual Sales Kickoff and in-person training.
  • Build a trusting relationship with Sales and Customer Success teams, not being afraid to roll up your sleeves and partner from the ground floor to understand Karat’s customers, test messaging and playbooks, and continually push sales-led touchpoints throughout the funnel.

The experience you will bring

  • 5+ years developing enablement programs for GTM teams (i.e., Customer Success, Sales, etc.) 
  • A sales background, with direct, personal experience selling complex solutions, especially in high-tech. 
  • The ability to influence behavior and drive change
  • Experience working with GTM leaders and executive teams 
  • Experience building creative, engaging, and clear content for different audiences within GTM teams. 
  • Strong experience using tools, data, and reporting to track progress, measure learning, and ensure the adoption of best practices (such as Gong, Lessonly, and Salesforce).
  • Strong fluency in written and spoken English

Applicants, please note: submissions not 100% in English will not be considered.


Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

Apply for this job

Karat is hiring a Remote Marketing Development Representative (Mexico)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Marketing team

Our Marketing team is committed to building the Karat brand and long-term value of the business in order to help achieve revenue and margin targets.

What you will do

As a Marketing Development Representative, you will be responsible for sourcing meetings with prospective customers at enterprise-level organizations from a target list of accounts for our Sales team. You will also source these meetings by qualifying enterprise marketing leads using BANT methodology (Budget, Authority, Need, Timing).

We are looking to hire this position out ofMexico, as this individual will partner cross-functionally with others from our Emerging Markets team. Working hours willpredominantly be in local country timezonesonce successful onboarding is complete. There will be required internal meetings that align with time zones in the U.S.

  • Reach your monthly quota of meetings set within our target account list of enterprise accounts. 
  • Source meetings through hyper-personalized outreach to our target personas - Talent Acquisition and Engineering leaders - that is also customized to the specific account you are prospecting into. 
  • Source meetings by following up with Marketing Qualified Leads (MQLs) from our enterprise accounts engaging with marketing programs (webinars, events, content downloads, etc.). Followup and qualify MQLs in a timely manner (24hrs) and nurture leads over time. 
  • Leverage deep account and persona research to personalize your messaging, and outreach across multiple channels including phone calls, LinkedIn engagement, email, etc.
  • Work closely with the sales team to customize your account outreach based on their account knowledge, intake their feedback, and ensure a warm meeting handoff process.

The experience you will bring

  • 2+ years of experience in sales, lead generation, or business development
  • Strong fluency in written and spoken English required
  • Previous knowledge of the BANT (Budget, Authority, Need and Time) methodology
  • Demonstrated ability in effectively establish relationships and building trust with potential clients
  • Results-oriented demeanor with the proven ability to meet and exceed sales opportunity generation objectives
  • Experience using CRM tools and sales software (HubSpot and Salesforce)

Applicants, please note: submissions not 100% in English will not be considered.


Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

Apply for this job

Karat is hiring a Remote Customer Operations Specialist (India)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Customer Operations team

Our Customer Operations team is committed to empowering Karat’s customer partnerships through tool automation, insightful analytics, and a higher level of support throughout the entire customer journey.

What you will do

As a Customer Support Specialist, you will develop positive and productive long-term relationships with assigned Karat customers throughout the pre-and-post sales lifecycle by providing proactive and insightful customer service.

We are looking to hire this position out of India , as this individual will partner cross-functionally with others from our Emerging Markets team. Working hours will predominantly be in local country timezones once successful onboarding is complete. There will be required internal meetings that align with time zones in the U.S.

  • Work closely with a variety of internal teams, such as Customer Success, Sales, and Solutions, as clients transition from pre-to-post sales.
  • Oversee the Client Onboarding Project Plan, ensuring deliverables are timely and above agreed-upon performance expectations.
  • Research, respond to, and accurately resolve support cases of moderate complexity within existing service level agreements (SLAs).
  • Provide daily, detailed updates to case documentation to ensure Karat meets its objectives for Case Quality and Customer Satisfaction.
  • Identify outlier circumstances with how clients are using or thinking about Karat, as well as new ways in which client data can be used to enhance performance.

The experience you will bring

  • 2+ years of experience in a client-facing or client-support position
  • Previous remote experience for a U.S. company strongly preferred
  • Strong fluency in written and spoken English
  • Independent self-starter with strong organization, time management, and interpersonal skills (comfortable interacting with all levels of internal and external clients)
  • Hands-on experience with a wide variety of software and systems (i.e., Google Suite, Microsoft Suite, Slack, Smartsheet, Salesforce, Zendesk, etc.)

Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

Apply for this job

Karat is hiring a Remote Senior Technical Pre-Sales Engineer (India)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Solutions Engineering team

Our Solutions Engineering team works closely with our Sales and Customer Success teams, empowering any company hiring Software Engineers to make their technical hiring process more fair and predictive. We leverage our partnership-building experience, technical expertise, and a solution-oriented mindset to help all companies improve their Software Engineering hiring for the better by utilizing Karat.

What you will do

As a Senior Pre-Sales Engineer, you will be the technical point of contact for new prospects and ongoing clients. You will help them understand the Software Engineering hiring process, their hiring process, their company and team make up, and performance needs in order to build a high-performing interview plan. Partnering with Content and Data Engineers, you will analyze data, develop proposals, and strengthen the partnership between Karat and our clients. You will also ensure all Karat clientele consistently meet their hiring goals through an interview process that is fair, predictive, and enjoyable.

We are looking to hire this position out of India, as this individual will partner cross-functionally with others from our Emerging Markets team. Working hours will need to overlap with EMEA and there will be required internal meetings that align with timezones in the U.S.

  • Attend meetings with client-facing teams in order to speak to the merits of Karat’s interview methodology and approach, as well as the technical performance of the Karat product.
  • Own communication for executive leadership of enterprise clientele in Karat’s emerging markets (including India and EMEA).
  • Apply your technical expertise to map client hiring goals to the correct content and ensure accurate delivery output.
  • Address the technical concerns of clients, bringing those discussion points back to our engineering and product team in order to help with product prioritization, ultimately maximizing the value of the Karat product.
  • Improve the Solutions Engineering team's operational efficiency by identifying new areas where increased value can be provided to clients (including improvements to processes, tools, and team knowledge bases).
  • Develop and execute pre-sales and expansion plans focused on emerging market audiences, including, but not limited to, engineering leaders and talent leaders.
  • Be the expert on the Indian market, including knowledge of buyer and stakeholder needs, market trends, opportunities and challenges.

The experience you will bring

  • 7+ years of experience in Pre/Post Sales Engineering, Solutions Engineering, Technical Account Management, technical consulting, or similar professional experience
  • Previous experience supporting enterprise SaaS/B2B companies required
  • History working with clients at the senior or Executive leadership level
  • Experience working with complex data sets, generating reports, and making data-driven decisions
  • Strong, clear communicator and presenter who balances clarity and compassion (verbally and in writing)
  • Understanding of software development disciplines, teams, methodologies, etc., highly preferred
  • Previous experience hiring, interviewing, and/or mentoring Software Engineers a plus

Legal Employment Statement 

Karat is a U.S.-based company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

Apply for this job

Karat is hiring a Remote Customer Support Specialist (Mexico)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join ourCustomer Experienceteam

Our Customer Experience team is committed to delivering a premier, fair and enjoyable interview experience for our customers. As the front line of Karat’s live interview support, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.

What you will do

As a Customer Experience Specialist at Karat, you will provide clear and prompt front-line support via chat and email to a variety of customers.

The schedule for this position will be Sunday - Tuesday and Thursday - Friday from 6:30 am CT - 3:00 pm CT. We are only looking to hire individuals based in Mexico for this position.

  • Provide support and guidance via email and chat within existing SLAs to inbound inquiries. 
  • Ensure responses are within team guidelines and the communication reflects company brand and values. This includes helping navigate general public inquiries to the right internal team as-needed.
  • Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
  • Advocate on behalf of candidates within the organization to ensure their needs and concerns are addressed promptly and effectively.
  • Collect and track feedback from candidates and Interview Engineers to gain insights into their experiences.
  • Share feedback from email and chat inquiries to ensure team processes are continuously improved.

The experience you will bring

  • 3+ years of professional experience in customer service or customer support in an environment that is fast-paced and dynamic
  • Experience working in a remote environment preferred
  • Strong fluency in written and spoken English
  • Experience with customer management and communication software (preference for GSuite, Slack, and Zendesk) required
  • History of high performance in a metrics-driven environment
  • Strong demonstration of reliability, organization, and attention to detail
  • Ability to exercise compassion and empathy with distinct audiences

Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

See more jobs at Karat

Apply for this job