We are looking for a candidate with phone experience in sales, who is fluent in both spoken and written English. This is a remote job position with a call center feel, so if you are dependable with an excellent work ethic, and a distraction-free workspace, you can work from the comfort of your own home.

This role begins as a seasonal position (Jan - Sept), but with strong potential to turn into a long-term position based upon performance. We also have an all-inclusive form of training available to get you started, and continuous training updates throughout the season to ensure you have all the tools you need to succeed while handling calls.

Responsibilities:

o Inbound and outbound calls (warm calls).

o In this position, you will be taking around 200 calls a week. Most sales are completed in calls that last 6 to 15 minutes.

o Our hours of operation are 7a-12a CST M-F, and 8a-10p CST Sat-Sun. We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.

o You will explain who we are (a lawn care services platform), what we do (match lawn care professionals with homeowners), provide job estimates, and successfully book and upsell customers for recurring services.

o You should have an understanding of how to connect with a US based customer and close a sale over the phone. Overcoming objections and upselling skills are a must.

What are we looking for:

o Ability to establish rapport with customers

o Ability to provide superior service to every customer by utilizing all available tools and resources

o Ability to sell and close deals over the phone

o Ability to crush defined sales targets and agent metrics

o Adaptable to change

o Empathy to customers

o Ability to adhere to a schedule

o High productivity at defined proficiency levels

o Willingness to receive and act on feedback from the leadership team

• At least a high school graduate
• EXCELLENT written and verbal English skills
• Experience of at 2 years in the BPO industry is preferred
• Prior experience using CRM and VoIP software is a plus
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system.
• Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Preferred ISP/Internet providers are PLDT (#1) or Converge (#2)
• Back up power and internet supplies to ensure you are able to complete your full shift
• Willing to work US hours and weekends; and amenable to working in rotating shifts
  
  

• Compensation
  
• Base Pay: $5/hour
• Performance-Based Commission: Earn an additional $1 to $4 per hour, based on your sales success.
• Total Potential Pay: $6 to $9/hour with consistent performance.

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LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

As a Customer Service Training Instructor, you will be responsible for developing and delivering comprehensive training programs to enhance the knowledge, skills, and performance of our customer service teams. Your expertise in customer service best practices, training methodologies, and adult learning principles will contribute to the success of our organization by equipping our employees with the necessary skills to deliver exceptional customer experiences.

Responsibilities:

• Design and develop engaging and effective customer service training programs, including content, materials, and assessments.
• Conduct training sessions, workshops, and seminars to deliver high-quality instruction to customer service teams.
• Utilize a variety of training methodologies and techniques, such as presentations, interactive activities, role-plays, and simulations, to enhance learning and engagement.
• Adapt training programs to accommodate different learning styles and skill levels within the customer service teams.
• Keep abreast of industry trends, best practices, and emerging technologies in customer service and incorporate relevant updates into training programs.
• Assess training needs and develop customized training plans to address skill gaps and improve overall customer service performance.
• Collaborate with stakeholders, subject matter experts, and managers to gather insights and incorporate real-life scenarios into training content.
• Evaluate the effectiveness of training programs through assessments, feedback, and metrics, and make continuous improvements based on the results.
• Provide individual coaching and feedback to customer service representatives to enhance their performance and customer interactions.
• Maintain training records, documentation, and training materials in an organized manner.
• Stay updated on company policies, procedures, and product knowledge to ensure accurate and up-to-date training content.
• Collaborate with other trainers or departments to share best practices, resources, and insights.
• Stay informed about changes in customer expectations and industry standards to ensure training programs remain relevant and effective.
• Maintain a positive and inclusive learning environment that fosters employee engagement, motivation, and growth.

What are we looking for?

• Proven experience as a Customer Service Training Instructor or in a similar role.
• In-depth knowledge of customer service best practices, principles, and techniques.
• Strong instructional design and training development skills.
• Excellent presentation and facilitation skills, with the ability to engage and captivate an audience.
• Experience in delivering both in-person and virtual training sessions.
• Familiarity with adult learning principles and training methodologies.
• Strong interpersonal and communication skills to effectively interact with employees at all levels.
• Ability to assess training needs and develop tailored training plans to address specific skill gaps.
• Detail-oriented mindset with a focus on accuracy and quality in training materials.
• Strong organizational and time management skills to manage multiple training projects simultaneously.
• Proficiency in using training tools and platforms (e.g., learning management systems, virtual training software).
• Ability to provide constructive feedback and coaching to individuals or groups.
• Knowledge of customer service performance metrics and evaluation methods.
• Strong problem-solving and analytical skills to identify training gaps and recommend appropriate solutions.
• Professional certification in training or customer service (e.g., CPLP, CCSP) is a plus.

• Fully remote position
• Learning and professional development opportunities

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LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Key Responsibilities of a Systems Apprentice - Operations and Sales Technologies:

• Supports operations and sales platform management
• Participates in system configuration, monitoring, and optimization
• Develops technical skills across business technologies
• Collaborates with senior team members on technology projects
• Assists in troubleshooting and documenting technical processes
• Supports performance analysis and system improvement initiatives
• Learns and assists with communication and tracking technologies such as Zendesk, Amazon Connect, and Five9

• Entry-level technical professional interested in operations and sales technologies
• Basic understanding of technical systems or demonstrated technical aptitude
• Strong interest in learning business communication platforms
• Excellent problem-solving and learning capabilities
• Willingness to work in a dynamic, collaborative technical environment
• Foundational communication and teamwork skills
• Technical certification or business/IT background preferred

• Fully remote position
• Learning and professional development opportunities

• Hands-on experience with enterprise business technologies
• Pay rate is $29, 100 - $34, 800 annually

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LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

We're looking for a Senior Full Stack Web Developer contractor, with the potential to move into a Lead Engineer contractor role within 6 months or so.

What you'll do:

• As a Senior Full Stack Web Developer at LawnStarter,  you are passionate about building quality software products. 
• You’ll build reliable, observable, resilient, and scalable code that powers our suite of mobile and web applications supporting our providers, customers, and internal stakeholders.
• You’ll be in a hands-on role building rich experiences, helping make LawnStarter design system come to life in code, use your knowledge to bridge the gaps between designers and engineer and making sure the code you write scales responsively from mobile devices to desktop browsers and users love to use. 
• You’ll work closely with our Product Management, Product Design across all engineering specialties to help decide which features to build and how to build them efficiently. We want to hear your ideas, not just tell you what to do.
• You’ll release new software every day. We practice continuous integration and continuous delivery so you’ll get your first change into production in the first few days. From there you’ll be making changes that will save millions of hours to people so they can do what really matters in life. 
• You’ll take pride in your work and will be excited to inspire and mentor junior developers as they ramp up their knowledge and experience alongside you

We’re looking for you if you’re an experienced full-stack web software engineer. More specifically, we’re looking for:

• Someone with a fair amount of experience working on client-side web software with modern libraries and frameworks (React/React Native). You should understand how HTTP works, why Test Driven Development (TDD) is critical while writing code, what an XSS attack is, and how an MVC web framework works. That will probably mean you’ve been doing this stuff for 5+ years.
• Someone familiarized with CSS architecture including pre/post processors and CSS-in-JS, and best practices around responsive layout, accessibility, and animation. You should have experience working with design systems and designers or within a product design organization.
• Someone who understands fundamental computer science concepts. That doesn’t necessarily mean you have a CS degree. But you should be able to describe how a pointer works, what Big O notation is and how to use it, when to use composition and when to use inheritance and the differences between an array and a linked list and a set.
• Someone with a firm grasp of SQL and databases in general (including non-relational databases and modern cloud database solutions). You should know how to do CRUD operations, what indexes are and why they matter, and the difference between a left join and an inner join for instance.

Our tech stack and software development process:

Most of our software is written in PHP (Laravel) and TypeScript (React/React Native). You’ll work with these languages and possibly more as we continue to grow. We’re not worried about checking off boxes for specific languages. As long as you have a background with any mainstream object-oriented language and have great engineering fundamentals, we believe you can get up to speed with any similar language quickly.

We believe you should be empowered to own the entire life of your software, from the initial design through release and observing. And we believe you should be responsible for that software’s continued health. After all, that’s what really matters — the software needs to work correctly so users can get what they want quickly and efficiently.

Great Culture:One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.

Fully remote position: Work remotely from anywhere you want.

Compensation: $60-$80k USD annually

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LawnStarter is a marketplace that makes outdoor home services easy for homeowners while helping small businesses succeed. We've raised $25 million in venture funding and are growing fast. Are you a driven software engineer interested in helping give millions of Americans the freedom to spend time on what truly matters?

Working at LawnStarter offers you a chance to help solve the most important challenges in the home services space in an environment that’s fun, collaborative, and innovative. We are looking for smart, creative individuals who are passionate about innovation and aren't afraid to show it.

Title: Lead Software Engineer

What you’ll do:

As a Lead Software Engineering at LawnStarter, you’ll report to one of our Engineering Managers and be responsible for leading technical initiatives from inception to the hands of our users. You will be empowered to drive continuous improvement and constantly evaluate the return on investment on every decision we make when building our products. 

You’ll be in a hands-on development and technical lead role collaborating with our cross functional teams to help continue building the leading LawnStarter platform. Your focus will be architecting solutions, writing quality code, leading other engineers by example and solving technical challenges that will continue improving the experience of our users. You will become a key contributor to the codebase willing to work in any area of the code when needed. This can include JavaScript, PHP, Terraform or other backend/operations languages or technologies.

Our ability to deliver quality software to our customers in a timely, predictable manner will be directly attributable to your capacity to identify and address challenges faced by the initiatives you will be leading.  

You’ll also:

• Lead the development of LawnStarter platform ensuring that we’re utilizing the best development techniques, architectural patterns, frameworks and libraries for those initiatives
• Own and ensure the resolution of complex problems found in our systems and integrations
• Find opportunities to broadcast knowledge and lessons learned across delivery teams
• Delegate to teammates and work with them to ensure they're successful
• Identify technical debt buydown opportunities and work with the engineering management team and the product management team to prioritize these activities
• Ensure patterns are in place to provide thorough automated testing with tests at each level of the test pyramid
• Communicate patterns and solutions through both thorough written documentation and technical presentations

What we’re looking for:

We’re looking for you if you’re an experienced, full-stack engineer. More specifically, we’re looking for:

• Someone with a fair amount of experience working on both server- and client-side web software. You should have familiarity with cloud development, why Test Driven Development (TDD) is critical while writing code, what makes an API RESTFul, what React is, what an XSS attack is, and how an MVC web framework works. That will probably mean you’ve been doing this stuff for a few years.
• Someone who understands fundamental computer science concepts. That doesn’t necessarily mean you have a CS degree. But you should be able to describe how a pointer works, what Big O notation is and how to use it, when to use composition and when to use inheritance and the differences between an array and a linked list and a set.
• Someone with a firm grasp of SQL and databases in general (including non-relational databases). You should know how to do CRUD operations, what indexes are and why they matter, and the difference between a left join and an inner join for instance.

All team members at LawnStater are expected to embody our core values which are: Be data-driven, Get shit done, People are critical, Challenge the status quo, Be scrappy, Build a great environment. 

What makes this role awesome

1 - One Team, One Heart

We believe the most significant part of any work environment is the team. That’s why we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work in the 2018, 2019, 2020 awards from the Austin-American Statesman.

2 - Growth

We have a small, tight-knit engineering team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll have opportunities to own large portions of our technical direction for new features, and larger projects. You’ll get to work with a team of passionate engineers who are eager to share our knowledge and experience, and also learn from yours.

3 - High-Performance Distributed Team Environment

We are a diverse and distributed team which are passionate about the empowerment to deliver daily value to our users. We have built our core business with great unit economics and efficiency. What does that mean? Well, that allows us the opportunity to solve new and exciting challenges building innovation leading the market segment we are in. Put simply, we have unique problems being solved in a fast-paced environment but are extremely stable and able to continue investing in the future. 

We are working to be the largest outdoor home services company in the world. You in?

LawnStarter is an Equal Opportunity Employer and embraces diversity of every kind.

• Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.
• Work from the comfort of your own home
• Opportunity for growth
• 80K-100K USD annually, depending on experience

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LawnStarter is the nation's leading on-demand platform for lawn care and landscaping services, and our vision is to be a one-stop shop for all outdoor home services. Over the past 10 years, we've grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.

We’re looking for a data-driven, strategic, and customer-focused Channel Manager to oversee key acquisition and growth channels.

This role is crucial for driving customer acquisition, improving lead quality, optimizing cost-per-lead, and enhancing our reputation across multiple platforms and brands

What you'll be responsible for

Channel Management: You’ll manage lead acquisition efforts across various digital platforms, focusing on optimizing channel performance to drive growth and enhance brand visibility. This includes handling partnership, affiliate, and local listing channels to ensure a comprehensive approach to customer engagement.

Customer Success Oversight: You’ll lead partnership customer success teams to foster high levels of client satisfaction and engagement, ensuring timely and effective communication while building strong relationships with our customers.

Reputation and Review Management: You’ll manage and monitor our ratings and review platforms to strengthen brand reputation, actively responding to customer feedback and promoting positive experiences.

Pro Acquisition Management: Manage posting activities across various channels to support pro acquisition, ensuring an optimal posting frequency to maintain a steady flow of new pro signups.

Process Automation: You’ll utilize tools and technologies like Retool and Zapier to streamline operational workflows, increasing efficiency through automation and reducing manual processes.

Referral Program Growth:You’ll develop and enhance the referral program to increase customer acquisition, leveraging strategic partnerships and innovative incentives to drive participation and results.

Cross-Functional Collaboration: You’ll work closely with product, sales, engineering, and customer service teams to align channel strategies with broader business objectives, ensuring that our efforts support overall company goals.

Exploring New Channels: You’ll constantly evaluate and test new acquisition channels, ideating and iterating strategies to discover opportunities that deliver positive ROI and contribute to business growth.

What we’re looking for

Partnership and Channel Management Expertise: You’re an expert in managing high-stakes partnerships and know how to optimize for both lead quality and customer satisfaction. You have a strong background in channel management, preferably in a high-growth industry such as home services, ticketing, travel, or other marketplace models. Your experience allows you to identify and maximize opportunities within complex, multi-layered platforms.

​​Experience with Multi-Channel Acquisition: This role is more than managing a single channel – it requires overseeing multiple acquisition channels at scale, each with unique demands and seasonality. You’ve successfully managed paid, affiliate, and local listings channels to drive growth, with experience in balancing acquisition goals across a variety of digital marketing platforms.

Data-Driven Marketer:You are both analytically minded and business savvy, skilled at interpreting data to inform strategy. Proficiency in data tools like Excel and SQL is a must. You can translate insights into actionable strategies, sharing results with stakeholders to guide decision-making.

Process Automation and Efficiency Mindset:You’re resourceful, always looking for ways to increase efficiency through automation and AI. You have experience with tools like Zapier to streamline workflows, enabling the team to scale acquisition efforts while reducing manual work.

Hands-On and Team-Oriented: As a key contributor, you’ll be directly involved in the daily management of channel operations. You work well within a team, actively handling tasks, and collaborating across departments to ensure smooth execution and alignment with broader goals.

• Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.
• Work from the comfort of your own home
• $55-$65k USD annually. depending on experience

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LawnStarter is a marketplace that makes lawn care easy for homeowners while helping small businesses succeed. We've raised millions in venture funding and are growing fast. Are you a driven software engineer manager interested in helping give millions of Americans the freedom to spend time on what truly matters?

Working at LawnStarter offers you a chance to help solve the most important challenges in the marketplace industry in an environment that’s fun, collaborative, and innovative. We are looking for smart, creative individuals who are passionate about innovation and aren't afraid to show it.

What you'll do:

As the Manager of Software Engineering at LawnStarter, you’ll report to the VP of Software Engineering and be responsible for managing cross-functional delivery teams. From understanding the business value to customer satisfaction you will be empowered to drive continuous improvement. 

To be successful, you will need to strongly collaborate with Product Management, Product Design as well as all different engineering specialties such as quality engineering, architecture, security, and more on everything from roadmap estimation to project execution and delivery.

You’ll be an integral leader for our team responsible for helping define engineering processes, tracking, and coordinating development initiatives as we deliver on our product roadmap.  Our ability to deliver quality software to our customers in a timely, predictable manner will be directly attributable to your capacity to identify and address challenges faced by your teams.  And as we continue to grow our business and mature our processes, you’ll play a pivotal role in charting our course.

You’ll also:

• Recruit, motivate, retain and lead a diverse team of engineers 

• Demonstrate the ability to deliver high-quality software sustainably with a predictable cadence 
• Build a culture of distributed responsibility where managers and team members are accountable and empowered to meet and deliver organizational goals 
• Experience the theory and complexities of distributed systems and can, when needed, dig into the details on system design, incident response, and the observability requirements needed to be successful 
• Experience working across geographic, cultural, and time zones 
• Build and manage distributed teams that have experience working with multiple programming languages and technology stacks 

• Support the growth of team members by making time for training, coaching, and career development. 

What we're looking for:

We’re looking for you if you’re an experienced engineer manager with a blend of people skills and a solid technical foundation. More specifically, we’re looking for:

• Someone with a fair amount of experience working on both server- and client-side web software. You should have familiarity with cloud development, why Test Driven Development (TDD) is critical while writing code, what makes an API RESTFul, what React is, what an XSS attack is, and how an MVC web framework works. That will probably mean you’ve been doing this stuff for a few years.
• Someone who understands fundamental computer science concepts. That doesn’t necessarily mean you have a CS degree. But you should be able to describe how a pointer works, what Big O notation is and how to use it, when to use composition and when to use inheritance and the differences between an array and a linked list and a set.
• Someone with a firm grasp of SQL and databases in general (including non-relational databases). You should know how to do CRUD operations, what indexes are and why they matter, and the difference between a left join and an inner join for instance.

What makes this role awesome:

1 - One Team, One Heart

We believe the most significant part of any work environment is the team. That’s why we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work in 2018 award from the Austin-American Statesman.

2 - Growth

We have a small, tight-knit engineering team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll have opportunities to own large portions of our technical direction for new features, and larger projects. You’ll get to work with a team of passionate engineers who are eager to share our knowledge and experience, and also learn from yours.

3 - High-Performance Distributed Team Environment

We are a diverse and distributed team which are passionate about the empowerment to deliver daily value to our users. We have built our core business with great unit economics and efficiency. What does that mean? Well, that allows us the opportunity to solve new and exciting challenges building innovation leading the market segment we are in. Put simply, we have unique problems being solved in a fast-paced environment but are extremely stable and able to continue investing in the future. 

• Work from the comfort of your own home
• $120-$140k salary range

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