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Leetchi MANGOPAY




Leetchi MANGOPAY is hiring a Remote Customer Support Specialist (Spanish speaker)

Company Description

 

MANGOPAY is a leading European fintech aiming to shape the future of exchanges by building powerful payment technologies for entrepreneurs.

We specialise in providing payment technology for marketplaces and crowdfunding platforms to enable them to process funds easily and automatically, so that they can focus on their business. Today, we have over 2,500 clients all across Europe, including some of the most innovative marketplaces such as Vinted, Rakuten, and more, for whom we have processed more than 18 billion euros since our creation in 2013.

Our everyday actions are based on our three values: entrepreneurship, collaboration and diversity. We have seven offices across Europe and we are proud to foster an inclusive and dynamic work environment, which has enabled us to grow into an innovative leader both locally and internationally. 

Job Description

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg.

What you'll be doing

  • Provide Top-Notch Customer Support via telephone, web-form, email and chat
  • Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
  • Troubleshoot varying degrees of different problems
  • Organize, plan, and prioritize workload, and complete other assigned special projects as needed
  • Educate customer on the use of our API and product
  • Accurately document and update records in required systems
  • Build customer loyalty through exceptional customer service
  • Contribute ideas on ways to improve products and services
  • Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
  • Perform additional duties within the department as needed

Qualifications

What will make you successful

  • Strong Customer service experience 
  • Excellent level (both verbal and written) in English and Spanish is required (French is a real plus)
  • You have a thorough understanding of how a REST API works 
  • Knowledge of Salesforce 
  • A previous work experience with confidential customer account information is appreciated
  • Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise
  • Passion for helping others - going above and beyond for our customers
  • Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Being flexible/adaptable
  • Continuously looking for areas of improvement 
  • Ability to multi-task with ease, effectively prioritize tasks and be a self-starter

Additional Information

Why you’ll love working here

  • A possibility to work in full remote in France
  • Career development and opportunities for growth
  • A possibility to learn a wide range of subjects 
  • Free catered snacks/drinks and fresh menu once a week
  • Fun office culture with events and celebrations
  • Team building activities

Recruitment Process

  • Call with HR
  • Interview with Head of Customer Support and Customer Support Quality Lead 
  • Interview with 2 members of the support Team 
  • Interview with a manager of the Spanish office
  • Offer !

Interested in this position? Apply without a second thought!
For us, applications are all very welcome. Our differences are our wealth : we are committed to promote and embody all shades of diversity for a more inclusive and equitable society.

See more jobs at Leetchi MANGOPAY

Apply for this job

Leetchi MANGOPAY is hiring a Remote Customer Support Specialist (German Speaker)

Company Description

MANGOPAY is a leading European fintech aiming to shape the future of exchanges by building powerful payment technologies for entrepreneurs.

We specialise in providing payment technology for marketplaces and crowdfunding platforms to enable them to process funds easily and automatically, so that they can focus on their business. Today, we have over 2,500 clients all across Europe, including some of the most innovative marketplaces such as Vinted, Rakuten, and more, for whom we have processed more than 18 billion euros since our creation in 2013.

Our everyday actions are based on our three values: entrepreneurship, collaboration and diversity. We have seven offices across Europe and we are proud to foster an inclusive and dynamic work environment, which has enabled us to grow into an innovative leader both locally and internationally. 

Job Description

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg.

What you'll be doing

  • Provide Top-Notch Customer Support via telephone, web-form, email and chat
  • Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
  • Troubleshoot varying degrees of different problems
  • Organize, plan, and prioritize workload, and complete other assigned special projects as needed
  • Educate customer on the use of our API and product
  • Accurately document and update records in required systems
  • Build customer loyalty through exceptional customer service
  • Contribute ideas on ways to improve products and services
  • Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
  • Perform additional duties within the department as needed

Qualifications

What will make you successful

  • Strong Customer service experience 
  • Excellent level (both verbal and written) in English and German is required (French is a real plus)
  • You have a thorough understanding of how a REST API works 
  • Knowledge of Salesforce 
  • A previous work experience with confidential customer account information is appreciated
  • Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise
  • Passion for helping others - going above and beyond for our customers
  • Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Being flexible/adaptable
  • Continuously looking for areas of improvement 
  • Ability to multi-task with ease, effectively prioritize tasks and be a self-starter

Additional Information

Why you’ll love working here

  • A possibility to work in full remote in France
  • Career development and opportunities for growth
  • A possibility to learn a wide range of subjects 
  • Free catered snacks/drinks and fresh menu once a week
  • Fun office culture with events and celebrations
  • Team building activities

Recruitment Process

  • Call with HR
  • Interview with Head of Customer Support and Customer Support Quality Lead 
  • Interview with 2 members of the support team 
  • Exchange with a manager of the German office
  • Offer !

Interested in this position? Apply without a second thought!
For us, applications are all very welcome. Our differences are our wealth : we are committed to promote and embody all shades of diversity for a more inclusive and equitable society.

See more jobs at Leetchi MANGOPAY

Apply for this job