About the Role:
As a Sr. Implementation Manager, you’ll be a leading expert in all MANTL products and be the face of MANTL to our clients as they onboard. Each client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products and drive maximum impact for their business while keeping the project on track and driving MANTL time to value.
You will work closely with the Product Development, Engineering, Risk, and Account Management teams to build out functionality that streamlines the onboarding experience and growth of customers while ensuring a smooth support transition after launching on MANTL.
You should be comfortable managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams, while acting as a customer advocate internally.
Requirements:
- 5-6 years in a tech industry client-facing role where you have taken on the role of both project manager and consultant, guiding the customer through best practices and key change management decisions
- Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.)
- Hyper-organized and strong multi-tasker with an ability to intelligently prioritize multiple competing projects and timelines
- Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
- A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
- Experience creating cross-team processes and documentation
- High level of attention to detail, organization, and drive to get things right the first time
Preferred:
- Prior experience at a FinTech company or other financial institution subject to rigorous regulations
- Prior experience in both enterprise software and a growth stage technology/SaaS company
- Familiarity with Zendesk, Slack, and JIRA
What We Offer:
- MANT offers a competitive compensation package including base salary, equity and benefits.
- Target pay for this role is 120-145K though this is subject to change based on performance and market conditions
- 100% covered medical, dental and vision insurance for employees
- Unlimited PTO
- Remote set-up allowance of $400
- Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
- Mental health and wellness programs
- Parental Leave
- And more!
Who is MANTL?
MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify or Squarespace, but purpose-built for community banks and credit unions. We are drastically changing the landscape through modern banking software that empowers banks and credit unions to grow digitally.
Our flagship product, Online Account Opening, has quickly become considered best in class in our industry, showing clear and material performance beyond any of our competitors. Suffice it to say, our customers love MANTL.
Since launching our first product in 2017, we have built several new products, thoughtfully grown the team, and have become a market leader.
The MANTL Culture
Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.
People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.
MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.