Sinch SMB provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, Spain, Philippines and New Zealand. Sinch SMB is comprised of MessageMedia, SimpleTexting, and ClickSend.

Sinch SMB Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

Please apply your resume in English!

The Role:

Our Recruitment Consultant will join the HR team in Sinch’s SMB unit and be based in Spain. This newly created role within is responsible for the end-to-end recruitment activities for all recruitment based in Spain and support the wider EMEA region when required. This role will ensure that the recruitment activities are supported in an effective and efficient manner, employing the right capabilities and skills to continue to grow and meet our objectives.

The SMB Business Unit has identified Spain as a growth area for our talent, particularly scaling up an engineering team within region. This role will be critical in building a high performing team, working with global stakeholders and bring new ideas to the way we attract talent in the market. If you would like a role where you can make an impact this is for you!

Key Responsibilities:

• Develop an understanding of talent tends and benchmarking in Spain, Madrid & Barcelona
• Develop pipelines of qualified candidates and maintain a searchable talent pool of candidates for future needs
• Support the end-to-end recruitment process including understanding the role requirements, sourcing, reviewing applicants, screening, shortlisting, interviewing and reference checks
• Review and ensure relevance of candidate capability testing in line with hiring practices
• Create and post engaging advertisements on our website and external job boards
• Maintain an on-line presence on forums, industry groups and other on-line portals that may attract candidates
• Ensure the Sinch recruitment tracking technology contains accurate, up to date and reportable recruitment data
• Work closely with other global recruiters to ensure that we are attracting and retaining talent and continuing to evolve the recruitment processes
• Ensure you are meeting all data reporting requirements and deadlines for weekly reports, management reports and monthly recruitment scorecard reporting
• Establish strong relationships with our external recruitment partners in region & ensure key commercial requirements are meet and established

The preferred candidate will be able to demonstrate the following skills and experience:

• Previous internal recruitment experience managing >10 roles at one time
• Proven experience recruiting for tech and non-tech roles
• Experience using a broad range of sourcing channels to identify suitable candidates for current and future roles
• Proven ability to develop and maintain talent pools
• Comfortable working in a fast-paced environment
• Experience networking and connecting with new people/relevant candidates either virtually or face to face
• Fluent English writing and speaking

Big Plus!

• Experience working at a growing tech company on Technology or Product roles
• Global sourcing experience preferred

Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• 25 fully paid and acknowledge holidays per year
• Healthcare Insurance including Dental Insurance
• Meal voucher of 9 EUR per day
• Entitlement to Sick and Maternity leave
• Coaching and career development support

If you're looking for your next opportunity in your career and want to work for a growing tech company, then apply now!

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 60,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

We are currently looking for a Recruitment Specialist to join our Human Resources team on an ongoing contract. Reporting into the Talent Partner, you will support on the end-to-end recruitment activities across the Philippines region for both MessageMedia and ClickSend. This is an exciting opportunity for an energetic, enthusiastic, and experienced recruiter to work for a growing global tech company.

Key responsibilities of this role will include:

• End-to-end recruitment activities including understanding the role requirements, sourcing, reviewing applicants, screening, shortlisting and reference checks
• Direct engagement with Hiring Manager and key internal and external stakeholders
• Understanding talent tends across the Philippines market with a focus on Tech and Customer Support.
• Developing pipelines of qualified candidates and maintain a searchable talent pool of candidates for future needs
• Reviewing and ensuring relevance of candidate capability testing

To be successful in this role, you will need to have previous recruitment experience managing high volume recruitment in a fast-paced environment. You will be experienced with using a variety of different sourcing channels to identify high quality candidates. Proven experience recruiting in the tech and customer support space is highly advantageous.

This is a remote fixed term contract position where you will join highly supportive and engaging team culture.

Headquartered in Australia, ClickSend is business communications software providing companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web app or API. ClickSend has SMS at its core and powers billions of messages worldwide but has expanded to offer a full suite of products providing choice and context to business communications. ClickSend forms part of the MessageMedia Group and have all the benefits of being part of a larger group but still retain their ‘start-up’ mentality.

ClickSend is looking to recruit a PHP Developer to work remotely from the Philippines.

Reporting to the Software Development Manager, located in Western Australia, key responsibilities of the PHP Developer is to work alongside the customer support and emergency response team.

Key responsibilities will include the following:

• Write PHP code to extend, enhance, and occasionally repair, our existing V3 platform.
• Write tests to automatically test the same code.
• Participate in an agile software development team alongside testers, developers, and product owners to deliver quality software in a timely manner.
• Report on status during standup meetings.
• Participate in design meetings as required.
• Propose innovative solutions to increase performance and quality while lowering total costs.

The ideal candidate will possess the following attributes:

• Proven experience in PHP programming with Laravel
• Agile software development exposure.
• Working knowledge in REST API development.
• Experience with Jira, Git, GitHub highly desirable

If interested in this opportunity, please attach your resume/CV to your application.

Salary will be dependent on experience.

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 60,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

We are currently looking for a Customer Support Representative who will be responsible for providing assistance to MessageMedia’s customer base via phone, email & chat channels. You will provide 24/7 support by identifying effective solutions to meet customer needs, helping customers understand and get the best out of our products, troubleshooting issues, assisting with billing queries and maintaining customer account data.

The role will span across online chat, email and phone communication channels and cover rotating shifts across a 24/7 roster whilst working from home.

Key responsibilities of this role will include:

• Become a MessageMedia Hub expert - before you can support others, you must know the product yourself
• Provide outstanding and timely technical and account/billing support in a fast-paced environment through phone, chat and email channels.
• Guide customers in their use of the platform by providing step by step support and answer questions related to our products and pricing
• Meet or exceed KPIs as set by your team leader, such as response time and quality metrics
• Ensure product knowledge is thorough and up to date by attending product briefings and training sessions
• Identify and escalate relevant concerns or customer feedback which may assist to drive improvements in both internal efficiencies and better customer outcomes

To be successful in this role, you will need:

• 3+ years in a customer service role serving English-language international customers.
• Outstanding written and spoken English
• Passionate about delivering an awesome customer experience
• Strong interest in business and technology
• Demonstrate critical thinking and creative problem solving skills
• Ability to work as part of and contribute positively and proactively to the team environment
• Ability to learn new software platforms quickly
• An ability to work autonomously with high levels of self-motivation

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise-canceling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

This is an ongoing contract position, with rotating roster patterns, so flexible availability is ideal.

Please note that you will need to provide a copy of your CV when applying for this role. Only applicants who include their CV will be considered.

If you’re a Customer Support Team Leader looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

This is a great opportunity for a hands-on Team Leader who can rapidly learn the team’s products and processes and quickly transform a new team to a high-performing team. Day-to-day duties include assisting with the team’s workload as well as conducting QA, training and coaching your team members, communicating product and process updates, and ensuring a high-quality output and CSAT rating from your team.

The Team Leader will manage a 24/7 roster and split their time between customer support activities and coaching/ongoing management of the Philippines-based team. The team’s role will span across our inbound communication channels of phone, online chat, and email.

This is a remote job and you can work anywhere in the Philippines.

Who is MessageMedia?
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes, from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

About the Role

As Customer Support Team Leader, you will be responsible for:

• Directly manage a team of 5 Customer Support team members to ensure internal standards relating to CSAT and other SLAs are met
• Create a high-performance culture by setting, measuring and coaching towards targets through one-on-ones, team meetings and other activities
• Foster a positive team culture focused on engagement, collaboration and wellbeing
• Ensure the team provide outstanding and timely customer service in a fast-paced environment through chat and case monitoring as well as scheduled and Adhoc QA
• Collaborate effectively with the L2 Customer Experience and Technical Support teams based in Australia, USA, and UK, working together on customer projects and initiatives
• Ensure the team has a thorough working knowledge by facilitating product/process update briefings and training sessions
• Identify and drive process improvements that deliver both internal efficiencies and better customer outcomes

Skills and Qualifications:

• Leadership experience in a fast-paced customer service environment or a strong willingness to learn and be upskilled
• 3+ years in a customer service role serving English-language international customers.
• Outstanding written and spoken English
• Has a history of being proactive and demonstrating initiative in identifying and resolving issues affecting your team and facilitating a quicker solution or turnaround for customers
• A demonstrated experience influencing and driving behavior change and process improvement
• Passionate about delivering an awesome customer experience
• Ability to work as part of and contribute positively and proactively to the team environment
• An ability to work autonomously with high levels of self-motivation

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a callback.
• You will need your own office set up with a self-provided laptop or PC, headset, and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self-provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise canceling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let’s talk real soon.

MessageMedia consists of three main brands MessageMedia, ClickSend and SimpleTexting, we provide innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, We are the number one choice for easy and engaging business messaging.

MessageMedia is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

Big transformation redesigns only happen once in a blue moon, and right now that moon is very blue at MessageMedia and SimpleTexting. We’re looking for experienced UX Designer who want to work collaboratively with Product partners to reshape our platform with a new vision in mind. Sitting with a small team of designers who focus on the same customer ‘job’, you’ll independently take on a full spectrum of design work from requirements gathering to hand-off. Join our small-but-mighty global design team building a world-class product through remote teamwork.

Key responsibilities:

• Collaborate closely with product, design, and development team members to understand existing state functionality, establish new concepts, and determine the best way forward to align with our vision.
• Draft user workflows, wireframes, and other necessary artifacts to drive the design process toward a user-centered outcome.
• Draft high-fidelity screens and prototypes in Figma (using our robust design system), document necessary logic and edge cases, and communicate your design intent to a remote development team.
• Ensure that design intent is maintained through development and perform design QA before the design is ready for release.
• Engage in evaluative user research to test hypotheses, as needed.
• Advocate for the value of human-centered design throughout the organisation.

This is the ideal role for you if you’re comfortable with the complexities of working on a global team, occasionally switching up working hours to make connections with other regions, you believe that design is in the details and want to ensure that those details make to the customer and you are confident, articulate and able to collaborate with a range of stakeholders.

The successful candidate will have proven experience in designing digital interactions and working with development teams within the SaaS product space. You’ll have formal qualifications in UX, Graphic Design or Industrial Design. You have sound knowledge with front end development technologies. You have excellent interpersonal and communication skills and have a collaborative mindset.

Our values of Dream big, Win together, Keep it simple and Make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you’re looking for your next step in your career and want to work for a growing tech company, then apply now!

If you’re a Finance Administrator looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

Who isMessageMedia?
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

About the role
Reporting to the Finance Manager, the Finance Administrator will work closely with the Finance Officer to assist and support the reconciliation of MessageMedia Group banking and trade debtors accounts on a weekly and monthly basis. This role will involve following a set of defined processes to upload transactions and identify and investigate unreconciled items. The successful candidate will be comfortable with handling large data sets and communicating results or issues that arise from the process.

This is a remote job and you can work anywhere in the Philippines.

Duties and responsibilities

• Extract data from payment platforms and bank statements from online banking.
• Prepare weekly bank journal upload files for the MessageMedia Group’s bank accounts.
• Prepare the monthly trade debtors clearing journal upload file.
• Match bank statement with payment platform data.
• Identify and investigate unreconciled transactions.
• Assist and provide the Finance Officer with relevant data for monthly reporting.
• Other ad-hoc projects and work as required including continual process improvement initiatives.
• Timely and accurate processing of bank upload files.
• Minimising unreconciled transactions.
• Stakeholders are effectively managed and supported, timely resolution of issues.
• Continual process improvement initiatives are actively progressed.

Skills and Qualifications

• 3 years+ experience in the accounting/finance environment.
• Strong system knowledge including Netsuite (ERP) and banking platforms.
• Desirable experience in bank and balance sheet reconciliations.
• Advanced excel and data manipulation skills.
• High attention to detail.
• Proven track record for being a fast learner.
• An interest in problem solving

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let’s talk real soon.

ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.

We’re a small team based in Perth, Western Australia, but we’re a global brand with a presence in the US, UK, and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We’re a mixed bag of young and old from all corners of the globe. We’re part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work-life balance and try to mix a little fun and music into our days.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

ClickSend is looking to recruit a Web Developer to work remotely from the Philippines. This role is a contract role for initially 12 months with a high possibility of an ongoing contract.

Reporting to the Development Manager, located in Western Australia.

Key responsibilities:

• Work closely with your team and participate in stand-ups, grooming, sprint planning and repos.
• Work on development of variety of internal and external applications, from the customer portal, customer service portal (for internal staff), our print room management software, and the static web site.
• Implement the web-based front end to the APIs and deliver beautiful front-end experiences to the customers and internal staff.
• Troubleshoot any technical problems with the application/platform.
• End to end delivery from creation to testing and deployments.
• Stay ahead of any new features and functionality as well as provide recommendations for improvements.

Skills and Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science and other related fields is preferred but not required
• At least 3 years of relevant work experience in web application/website development using JavaScript, VUE.JS, Laravel and CSS
• Ability to use JS frameworks to call REST endpoints
• Experience in multi browser development
• Experience in Agile development
• Passion for a clean and beautiful code with an eye for simplicity
• Excellent verbal and written English communication skills
• Strong analytical skills and ability to solve complex issues.
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional and virtual teams.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team.

If development is your passion and working with people in high-performing environments is what you like to do then this could well be the role for you. We are looking to start someone as soon as possible so apply today and let’s talk real soon.

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

We are seeking a Major Account Manager to join our Sales Team. As the Major Accounts Manager you will be responsible for managing the highest value accounts at MessageMedia. As retention and development of existing accounts is a key part of our overall growth strategy, you will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

Key responsibilities:

• Identify and execute new projects and opportunities to grow our existing accounts by building trust and engagement with your customers
• Build relationships with multiple stakeholders both high and wide within an organisation to identify new projects and initiatives
• Welcome new major customers to MessageMedia and act as a liaison between multiple teams to facilitate a smooth, efficient implementation cycle
• Work closely with new customers as they conduct internal testing, troubleshoot pain points and keep them on track for a mutually agreed go-live date for new messaging initiatives
• Set a recurring check-in cadence with your customers and proactively address any relationship concerns to mitigate future risk
• Demonstrate ROI from MessageMedia’s product stack and provide strategic guidance if outcomes are not in alignment with customer expectations
• Lead with insights and act as a trusted advisor to our customers to understand their challenges and goals
• Manage renewals with an objective of negotiating favourable terms and transitioning accounts to longer term agreements
• Achieve monthly/quarterly/annual sales and performance goals set by leadership

The successful candidate will have proven experience in account management, sales and/or customer success, ideally within a technology business, managing accounts from mid-market to enterprise level. You will demonstrate strong negotiation skills and ability to work with multiple stakeholders to achieve purchasing decisions. You are driven to understand customers needs and are prepared to go above and beyond to provide an optimal customer experience at all times. You’re confident at gathering customer feedback and communicating it to all the right people internally. You thrive in a fast-paced environment and can shift priorities readily. You have excellent communication skills, with the willingness to work as part of a team to achieve team-based goals, as well as individual performance goals.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Paid volunteer leave

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

We are seeking a Partners Manager to join our Sales Team. As the Partner Manager you will be responsible for managing key Partner SaaS relationships. You will generate leads, referrals and opportunities by fostering and developing relationships with Key Partners, while maintaining partner retention and satisfaction. You will become as subject matter expert in the use of messaging within our Partners’ SaaS products.

Key responsibilities:

• Coordinating with our Marketing team in conducting acquisition campaigns to entice our Partners’ clients to utilise our solution within Salesforce
• Build support from management for these campaigns, promote their success to management and remove obstacles to successful campaigns if they arise
• Assisting broader Sales team in generating leads, referrals, and opportunities from our Partners
• Build support from management for High Value activations, address concerns or obstacles if they arise
• Conduct quarterly reviews with Partners to highlight successful increases in penetration, HV activations, whilst highlighting the additional annualised revenue they will receive from the activity in the last quarter. Discuss penetration rate vs best practice and build support for changes to campaigns or additional campaigns as required
• Add value for Partners by being their ‘go to’ expert on messaging
• Develop and maintain Account Plans for each high value Partner – with short term objectives and long-term goals each with clearly defined steps and measurable outcomes
• Maintain detailed notes on opportunity status (including each key stakeholder) within Salesforce. Accurately forecast size of each opportunity and timeline for sale and ramp up. Use our Account Planning tool “Quip” within Salesforce to house account plans for each managed Partner
• Research relevant industry trends within customer segments/industries to identify messaging opportunities
• Work with Go-To-Market internal resources to identify strategies for new products being released to customer base
• Implement account management best practice and actively contribute to refining and improving global processes to increase operational efficiency, achieve account growth and customer satisfaction
• Track and forecast account growth

The successful candidate will have proven experience in a similar Partner Manager role, having experience in platforms like Salesforce, HubSpot, NetSuite, Zoho is highly desirable. You are driven to provide a great customer experience, are a self-starter, who can work autonomously and thrives on hitting and exceeding targets. You value feedback and are continuously looking to improve.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Paid volunteer leave

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!