MessageMedia consists of three main brands MessageMedia, ClickSend and SimpleTexting, we provide innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, We are the number one choice for easy and engaging business messaging.

MessageMedia is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

Big transformation redesigns only happen once in a blue moon, and right now that moon is very blue at MessageMedia and SimpleTexting. We’re looking for experienced UX Designer who want to work collaboratively with Product partners to reshape our platform with a new vision in mind. Sitting with a small team of designers who focus on the same customer ‘job’, you’ll independently take on a full spectrum of design work from requirements gathering to hand-off. Join our small-but-mighty global design team building a world-class product through remote teamwork.

Key responsibilities:

• Collaborate closely with product, design, and development team members to understand existing state functionality, establish new concepts, and determine the best way forward to align with our vision.
• Draft user workflows, wireframes, and other necessary artifacts to drive the design process toward a user-centered outcome.
• Draft high-fidelity screens and prototypes in Figma (using our robust design system), document necessary logic and edge cases, and communicate your design intent to a remote development team.
• Ensure that design intent is maintained through development and perform design QA before the design is ready for release.
• Engage in evaluative user research to test hypotheses, as needed.
• Advocate for the value of human-centered design throughout the organisation.

This is the ideal role for you if you’re comfortable with the complexities of working on a global team, occasionally switching up working hours to make connections with other regions, you believe that design is in the details and want to ensure that those details make to the customer and you are confident, articulate and able to collaborate with a range of stakeholders.

The successful candidate will have proven experience in designing digital interactions and working with development teams within the SaaS product space. You’ll have formal qualifications in UX, Graphic Design or Industrial Design. You have sound knowledge with front end development technologies. You have excellent interpersonal and communication skills and have a collaborative mindset.

Our values of Dream big, Win together, Keep it simple and Make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you’re looking for your next step in your career and want to work for a growing tech company, then apply now!

If you’re a Finance Administrator looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

Who isMessageMedia?
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

About the role
Reporting to the Finance Manager, the Finance Administrator will work closely with the Finance Officer to assist and support the reconciliation of MessageMedia Group banking and trade debtors accounts on a weekly and monthly basis. This role will involve following a set of defined processes to upload transactions and identify and investigate unreconciled items. The successful candidate will be comfortable with handling large data sets and communicating results or issues that arise from the process.

This is a remote job and you can work anywhere in the Philippines.

Duties and responsibilities

• Extract data from payment platforms and bank statements from online banking.
• Prepare weekly bank journal upload files for the MessageMedia Group’s bank accounts.
• Prepare the monthly trade debtors clearing journal upload file.
• Match bank statement with payment platform data.
• Identify and investigate unreconciled transactions.
• Assist and provide the Finance Officer with relevant data for monthly reporting.
• Other ad-hoc projects and work as required including continual process improvement initiatives.
• Timely and accurate processing of bank upload files.
• Minimising unreconciled transactions.
• Stakeholders are effectively managed and supported, timely resolution of issues.
• Continual process improvement initiatives are actively progressed.

Skills and Qualifications

• 3 years+ experience in the accounting/finance environment.
• Strong system knowledge including Netsuite (ERP) and banking platforms.
• Desirable experience in bank and balance sheet reconciliations.
• Advanced excel and data manipulation skills.
• High attention to detail.
• Proven track record for being a fast learner.
• An interest in problem solving

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let’s talk real soon.

ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.

We’re a small team based in Perth, Western Australia, but we’re a global brand with a presence in the US, UK, and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We’re a mixed bag of young and old from all corners of the globe. We’re part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work-life balance and try to mix a little fun and music into our days.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

ClickSend is looking to recruit a Web Developer to work remotely from the Philippines. This role is a contract role for initially 12 months with a high possibility of an ongoing contract.

Reporting to the Development Manager, located in Western Australia.

Key responsibilities:

• Work closely with your team and participate in stand-ups, grooming, sprint planning and repos.
• Work on development of variety of internal and external applications, from the customer portal, customer service portal (for internal staff), our print room management software, and the static web site.
• Implement the web-based front end to the APIs and deliver beautiful front-end experiences to the customers and internal staff.
• Troubleshoot any technical problems with the application/platform.
• End to end delivery from creation to testing and deployments.
• Stay ahead of any new features and functionality as well as provide recommendations for improvements.

Skills and Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science and other related fields is preferred but not required
• At least 3 years of relevant work experience in web application/website development using JavaScript, VUE.JS, Laravel and CSS
• Ability to use JS frameworks to call REST endpoints
• Experience in multi browser development
• Experience in Agile development
• Passion for a clean and beautiful code with an eye for simplicity
• Excellent verbal and written English communication skills
• Strong analytical skills and ability to solve complex issues.
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional and virtual teams.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team.

If development is your passion and working with people in high-performing environments is what you like to do then this could well be the role for you. We are looking to start someone as soon as possible so apply today and let’s talk real soon.

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

We are seeking a Major Account Manager to join our Sales Team. As the Major Accounts Manager you will be responsible for managing the highest value accounts at MessageMedia. As retention and development of existing accounts is a key part of our overall growth strategy, you will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

Key responsibilities:

• Identify and execute new projects and opportunities to grow our existing accounts by building trust and engagement with your customers
• Build relationships with multiple stakeholders both high and wide within an organisation to identify new projects and initiatives
• Welcome new major customers to MessageMedia and act as a liaison between multiple teams to facilitate a smooth, efficient implementation cycle
• Work closely with new customers as they conduct internal testing, troubleshoot pain points and keep them on track for a mutually agreed go-live date for new messaging initiatives
• Set a recurring check-in cadence with your customers and proactively address any relationship concerns to mitigate future risk
• Demonstrate ROI from MessageMedia’s product stack and provide strategic guidance if outcomes are not in alignment with customer expectations
• Lead with insights and act as a trusted advisor to our customers to understand their challenges and goals
• Manage renewals with an objective of negotiating favourable terms and transitioning accounts to longer term agreements
• Achieve monthly/quarterly/annual sales and performance goals set by leadership

The successful candidate will have proven experience in account management, sales and/or customer success, ideally within a technology business, managing accounts from mid-market to enterprise level. You will demonstrate strong negotiation skills and ability to work with multiple stakeholders to achieve purchasing decisions. You are driven to understand customers needs and are prepared to go above and beyond to provide an optimal customer experience at all times. You’re confident at gathering customer feedback and communicating it to all the right people internally. You thrive in a fast-paced environment and can shift priorities readily. You have excellent communication skills, with the willingness to work as part of a team to achieve team-based goals, as well as individual performance goals.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Paid volunteer leave

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

We are seeking a Partners Manager to join our Sales Team. As the Partner Manager you will be responsible for managing key Partner SaaS relationships. You will generate leads, referrals and opportunities by fostering and developing relationships with Key Partners, while maintaining partner retention and satisfaction. You will become as subject matter expert in the use of messaging within our Partners’ SaaS products.

Key responsibilities:

• Coordinating with our Marketing team in conducting acquisition campaigns to entice our Partners’ clients to utilise our solution within Salesforce
• Build support from management for these campaigns, promote their success to management and remove obstacles to successful campaigns if they arise
• Assisting broader Sales team in generating leads, referrals, and opportunities from our Partners
• Build support from management for High Value activations, address concerns or obstacles if they arise
• Conduct quarterly reviews with Partners to highlight successful increases in penetration, HV activations, whilst highlighting the additional annualised revenue they will receive from the activity in the last quarter. Discuss penetration rate vs best practice and build support for changes to campaigns or additional campaigns as required
• Add value for Partners by being their ‘go to’ expert on messaging
• Develop and maintain Account Plans for each high value Partner – with short term objectives and long-term goals each with clearly defined steps and measurable outcomes
• Maintain detailed notes on opportunity status (including each key stakeholder) within Salesforce. Accurately forecast size of each opportunity and timeline for sale and ramp up. Use our Account Planning tool “Quip” within Salesforce to house account plans for each managed Partner
• Research relevant industry trends within customer segments/industries to identify messaging opportunities
• Work with Go-To-Market internal resources to identify strategies for new products being released to customer base
• Implement account management best practice and actively contribute to refining and improving global processes to increase operational efficiency, achieve account growth and customer satisfaction
• Track and forecast account growth

The successful candidate will have proven experience in a similar Partner Manager role, having experience in platforms like Salesforce, HubSpot, NetSuite, Zoho is highly desirable. You are driven to provide a great customer experience, are a self-starter, who can work autonomously and thrives on hitting and exceeding targets. You value feedback and are continuously looking to improve.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Paid volunteer leave

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

At ClickSend, we design products that are easy-to-use and generate real business, whilst providing our customers with real results and data. Our products create ideal marketing platforms that are used by some of the largest and most trusted brands in the world.

ClickSend is currently looking for a Customer Support Representative that will be on the front-line of our great support team. We are looking for someone who is able to work from home, who is customer-focused, and able to provide online support to our customers to help resolve any product and sales issues, answer account and billing questions and in some cases, make new sales.

To be successful you will have the following skills:
• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Go the extra mile to engage customers.

Requirements:
• Proven customer support experience
• Fluent in English – Written and Verbal
• Strong contact and engagement with customer but courteous and professional
• Familiar with CRM systems and practices
• Identify fraud and spam.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let’s talk real soon.

If you’re a Customer Support Technician looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

Right now, we are looking for a Customer Support Technician responsible in assisting external and internal customers by monitoring, investigating and troubleshooting technical issues and incidents.

This is a remote job and you can work anywhere in the Philippines.

Who is MessageMedia?
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes, from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

About the role
The Customer Support Technician is responsible for assisting external and internal customers by monitoring, investigating, and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including provisioning, onboarding, and maintenance. The team contributes towards improvements of our product systems and processes to enhance customer experience.

The role will span across online chat, email and phone communication channels and may be required to cover rotating shifts across a 24/7 roster whilst working from home.

Duties and responsibilities

• Be the first point of contact for the internal and external customers for all technical inquiries.
• Engage with customers via phone, email, and chat to resolve their technical issues.
• Action request in a timely manner and in accordance within SLAs.
• Triage technical issues and resolve where possible, otherwise escalate the issue to level 2 support for management
• Log all customer interactions in our customer ticketing tool (Zendesk)
• Act as Subject Matter Expert with technical related topics such as API’s and reporting, as well as be proficient in handling tickets relating to our core products and with our suite of integrations.
• Assist with development and improvements of technical support policies and procedures.
• Actively contribute to the knowledge base by writing internal and customer processes and procedures.
• Build and expand knowledge in our Ecosystems such as Netsuite, Hubspot, Shopify, Big Commerce and Salesforce.

Skills and Qualifications

• 3+ years’ experience in a customer service role serving English-language international customers
• Experience in a technology, telecommunications or retail environment are preferred
• Outstanding written and spoken English
• Passionate about delivering an awesome customer experience
• Excellent problem solving-skills
• Knowledge of API’s and/or a degree in Business Information Systems is desirable
• Ability to work autonomously with high degree of accuracy and self-motivation
• Experience working with one or more of our Ecosystems (Netsuite, Hubspot, Shopify, Salesforce, Big Commerce) is highly desirable but not required

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let’s talk real soon.

If you’re a NetSuite Developer looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

Right now, we are in search for a passionate, skillful, and self-motivated NetSuite Developer to join the team who possesses an exemplary technical background.

This is an amazing career opportunity for someone who dreams to work on an exciting and innovative platform in a vibrant and highly collaborative working environment. This is the perfect career move for someone who is looking for career growth and skills enhancements by being exposed to a highly diversified and collaborative technical team.

This is a remote job and you can work anywhere in the Philippines.

Who is MessageMedia?
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes, from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

About the Role

As NetSuite Developer, you will be responsible for:

• Working closely with the Australian-based product team as well as other NetSuite Developers based in the Philippines. You will be responsible for providing enhancement, support and maintenance to their existing applications and platform as well as work on new and exciting ground-up development projects.
• Work with our product team to design and implement new features and functionality within our NetSuite application
• Work as part of an agile development team
• Participate in Agile ceremonies like stan ups, grooming and sprint planning
• Provide support for customers using the NetSuite app, triage issues, answering questions and bug fixing
• Pack and release the NetSuite bundle as per the release process
• Assist in testing

Skills and Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science and other related field is preferred but not required
• At least 3 years of development experience with NetSuite apps and SuiteScript 2.0
• Experience with SuiteCloud Developer Framework (SDF)
• Experience with unit testing in NodeJS with Jest or equivalent frameworks
• Experience in RESTful Web Services and API Integration
• Experience in testing and QA
• At least 3 years of with JavaScript development
• Sound knowledge working with Git or other source control software
• Experience working in an Agile team
• Excellent verbal and written English communication skills
• Strong analytical skills and ability to solve complex issues.
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional and virtual teams.
• Working laptop or desktop and stable internet connection

If development is your passion and working with people in high-performing environments is what you like to do then this could well be the role for you. We are looking to start someone as soon as possible so apply today and let’s talk real soon.

About us
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

We are seeking a Campaign Specialist, where you partner with local sales leaders and be responsible for the strategic planning and execution of successful AU demand generation programs designed to ramp mid-market acquisition growth. This includes identifying market opportunities, building and nurturing a prospect database, creating impactful value props by segment and campaign hooks to get attention, running virtual and live events, co-marketing with associations and partners, and other activity designed to drive measurable demand and market expansion.

Key responsibilities:

· Understand the AU new business sales strategy (market needs, customers, target segments, use cases, and competition) and own the development of a marketing campaign calendar and mix of programs to hit sales targets.

· Partner closely with Sales teams to define “ideal customer profiles” and sales target lists to ensure alignment of the marketing campaign calendar, and deliver against the Mid-Market growth strategy

· Develop, agree, track and report on AU mid-market measures (leads, opportunities/pipeline, gross profit, etc), optimizing the end-to-end funnel with a test-and-learn mindset.

· Manage the planning, development, and execution of acquisition marketing campaigns and initiatives (including digital campaigns, integrated outbound campaigns) end-to-end, with a focus on direct to business campaigns across key ecosystems and industry verticals

· Support the Marketing Manager in executing at scale marketing programs such as virtual and physical events, key industry and event sponsorships, and strategic outbound prospecting campaigns for lead generation and pipeline acceleration.

· Build and nurture a mid-market prospect database with a focus on targeted account-based marketing strategy.

· Create or repurpose impactful content to support successful execution of campaigns including emails, SMS, landing pages, blogs, and other material as needed.

· Work with Sales and SDR teams to manage lead flow and increase conversion rates at each stage of marketing and sales engagement, and create relevant sales tools to enable successful conversion of leads to opportunities

· Support the Marketing Manager as required in driving acquisition and activation of partners by creating and equipping partners with enablement tools and materials for “out of the box” campaigns and content that promote messaging and bring end users into the MessageMedia ecosystem. This includes a focus on repurposing content for scalability across the partner network

· Work closely with the digital team to execute on web and advertising opportunities to hit AU inbound mid-market demand generation targets, and ensure the segment has a clear path to education and conversion on the website.

The successful candidate will have proven success in running marketing programs centered around mid-market vertical plays. You will have a growth marketing mindset and demonstrated success acquiring new business in a B2B tech environment. They will be a talented data-driven marketing leader who can clearly measure impact of programs and adapt as required. This role requires someone who can think strategically but also roll up their sleeves to execute in this agile environment. You will have strong presentation and communication skills with proven ability to author impactful content.

Our MessageMedia behaviours of Use Judgement, Think Customer, Show Leadership and Be Hungry are what have made us successful. We’re shaping up to become a global force in business messaging, so people who feel a connection to these behaviours and like the pace of a fast-growing company will easily fit into our team. In addition, we offer the following benefits:

· Flexible hybrid working arrangement

· Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver

· Access to Reward+ program

· A day off for your birthday

· Wellness programs

· Coaching and career development support, including access to a range of online professional development courses.

· Access to our Employee Assistance Program

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

As a Development Manager for one of our squads within the enablement technology team, you will provide leadership though building and coaching people, organising and owning delivery on behalf of the team and liaising with stakeholders including Product Managers to help form product roadmaps. You will be responsible for supporting the build of front and back end services working with cross functional teams in Python, Java and bespoke languages. MessageMedia utilises highly available and highly scalable technical solutions to enable businesses around the globe to engage with their customers. The systems and products that your squad will build will have a big impact to the success of our customers and MessageMedia

• Lead and grow a team of passionate engineers through their journey to Agile Maturity. Provide support and guidance that enables the squad to self-organize and to achieve sustained high velocity and predictability.
• Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. Complete performance check-in’s, collaborate with squad members on their objectives and provide a clear path for progression through personal development plans.
• Own, operate and maintain your squad’s services. Employ Agile methodologies to continuously deliver value to customers. Institute and maintain a rotating on-call incident escalation and response processes for the team.
• Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the squad has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt.
• Serve as the team’s Scrum Master, breaking down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
• Institute development best practices to ensure the squad produces high quality, well architected and supportable code.
• Help to break down roadblocks as well as manage communications with stakeholders and dependent teams.
• Maintain a culture of measured, continuous improvement.

• You will build an autonomous, highly engaged and performant squad with a sense of ownership over their domain.
• Your leadership will help the squad to achieve the goals and success metrics that provide a direct, positive impact to customers.
• The squad will consistently deliver new product functionality in accordance with agreed roadmaps.
• Technical debt will be managed by ensuring correct amount of focus on automation and service improvement.

• Minimum two (2) years of experience in leading a team.
• You are first and foremost a people person who has the ability to attract and motivate top talent.
• You have demonstrated abilities in engaging people in career development, helping them to build a plan, and coached them to see it become a reality.
• You are a strategic thinker and thrive operating in broad scope, from conception through continuous operation of 24x7 services. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Master of agile processes, continuous integration and test automation.
• A development or system engineering background is preferred, with a minimum 7 years hands-on experience developing complex systems. You have worked across a full stack, and you have experience with backend services and distributed systems.
• Experience leading engineers in a highly technical and complex operations environment. Ideally, you have experience in a production Cloud / DevOps environment.
• You have a strong understanding of IT service management best practices, preferably with ITIL certification.
• You have an operational background, understanding and having operated in an environment based on 24/7 service.
• You are a delivery focused individual who values curiosity, collaboration and developing others to succeed.

• Coaching and career development support
• Great team culture
• Flexible working arrangements

The Customer Support Team is responsible for providing assistance to MessageMedia’s customer base via email & chat channels. They provide 24/7 support by identifying effective solutions to meet customer needs, helping customers understand and get the best out of our products, troubleshooting issues, assisting with billing queries and maintaining customer account data.

This is a great opportunity for a hands-on Team Leader who can rapidly learn the team’s products and processes and quickly transform a new team to a high performing team. Day to day duties include assisting with the team’s workload as well as training and coaching your team members, communicating product and process updates and ensuring a high quality output and CSAT rating from your team.

The Team Leader will manage a 24/7 roster and split their time between customer support activities and coaching/ ongoing management of the Philippines based team. The team’s role will primarily be online chat and email communication only, but there may be occasional projects that also require making or receiving phonecalls to MessageMedia’s customers.

Key responsibilities will include:

• Directly manage a team of 8 Customer Support team members to ensure internal standards relating to CSAT and other SLAs are met

• Create a high performance culture by setting, measuring and coaching towards targets through one-on-ones, team meetings and other activities
• Foster a positive team culture focused on engagement, collaboration and wellbeing
• Ensure the team provide outstanding and timely customer service in a fast-paced environment through chat and case monitoring as well as scheduled and adhoc QA
• Collaborate effectively with the Customer Experience and Technical Support teams based in Australia, USA and UK, working together on customer projects and initiatives
• Ensure the team has a thorough working knowledge by facilitating product/process update briefings and training sessions
• Identify and drive process improvements that deliver both internal efficiencies and better customer outcomes

• Leadership experience in a fast-paced customer service environment
• 3+ years in a customer service role serving English-language international customers.
• Outstanding written and spoken English
• A demonstrated experience influencing and driving behaviour change and process improvement
• Passionate about delivering an awesome customer experience
• Ability to work as part of and contribute positively and proactively to the team environment
• An ability to work autonomously with high levels of self-motivation

• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

MessageMedia Group has over 100,000 customer accounts and receives 1000+ new leads in every week. MessageMedia is looking to enrich and continue to build the data points for our existing customer base and potential customers (prospect lists) so that we can inform decisions on how best to support the customers.

The Analyst will be responsible in supporting our global marketing and sales programs/initiatives through fully optimized technology and processes, ensuring we have the correct information in our existing customer and prospect database. They will be a vital part of the lead scoring specifically in making sure that all our inbound leads information is always clean and with most accurate data using various data research tool.

The role will also be handling ad hoc projects relating to contact discovery from various department such as, but not limited to Sales, Marketing and Product team. This will help to ensure we continuously grow and maintain a clean marketable database and tapping the right target market for all the brands under the MessageMedia Group.

Key responsibilities will include:

• Manage ad hoc projects such as prospect list building to support initiatives from global sales team, identifying potential prospect lists, washing them against our existing customer and prospect database.
• Track the incoming leads in the enrichment queue and ensures all leads have undergone Zoom Auto Enrichment phase before the PH team data discovery.
• Ensures that all vital lead information in Enrichment queue is populated and accurately filled out in timely manner based on agreed SLA.
• Follows the Data Enrichment Process Document in handling all leads enrichment. Participate in continuous process review for streamlining and process improvement.
• Manage the allocated data projects with direct communication to marketing and sales project requestor from kick off calls for project requirements until the project is officially completed. Provides insight on data and recommendations on leveraging data resources.
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Participate and Initiate tasks related to data management and sales/marketing enablement projects.

Technical Qualities:

· Bachelor’s degree or equivalent, proven experience in a similar role is a plus but not required.

· Excel and analytical skills highly preferred. Strong computer and internet skills, including MS Office, internet research and data research skills

• Outstanding written and spoken English. Can effectively communicate across internal stakeholder/partners.
• Ability to manage multiple priorities and meet deadlines/SLA.

Behavioural Competencies

• Ability to work individually and as part of a team. Contribute positively and proactively to the team environment
• Constantly looks for ways to improve work while maintaining quality and efficiency.
• Exhibit curiosity and are willing to explore new possibilities and solutions.
• Have a strong ability and willingness to learn. Open to feedback. Initiates questions and seek resolution to challenging issues.
• Commitment to produce quality and accurate output, and very strong attention to detail.
• Flexible and agile in adapting changes across organization and changing business needs.

• You will have your own office set up with the ability to make and receive telephone calls using our cloud-based phone system and internal meeting software such as Zoom and Teams
• This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia has a solid track record in the market and is looking to expand their technology team here in the Philippines. They are currently assembling their pioneering team of developers and they are in search of a passionate, skillful, and self-motivated Software Assurance Analyst.

This is an amazing career opportunity for someone who dreams to work on an exciting and innovative platform in a vibrant and highly collaborative working environment. This is the perfect career move for someone who is looking for career growth and skills enhancements by being exposed to a highly diversified and collaborative technical team.

In a nutshell, as a Quality Assurance Analyst, you will plan, develop and execute quality tests across their respective technology platform/s to ensure that delivered software meets the acceptance criteria, business objectives, and customer needs.

MessageMedia is looking to recruit a Quality Assurance Analyst to work remotely from the Philippines. Reporting to the Development Manager, located in Australia, key responsibilities of the QA Analyst will include the following:

• Participation in stand-ups, grooming, story kick-offs with team
• Configuration/setup of test environments, stacks, data
• Manual testing of functionality as described in requirements/acceptance criteria
• Creation and execution of automated tests using frameworks or tools
• Analysis, investigation, and documentation of test failures or other issues
• For projects/larger releases, create and execute test plans, clearly documenting results

The successful candidate will need to have:

• Bachelor’s Degree in Information Technology, Computer Science and other related field is preferred but not required
• Deep understanding of software testing, concepts, and processes
• 3 to 5 years of experience in manual testing and at least 1 year of QA automation testing
• At least 1 year of experience in testing APIs using Postman or similar
• Ability to analyze, investigate, and document issues
• Test requirement analysis, test design, test plan, and documentation
• Excellent verbal and written English communication skills
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional and virtual teams.
• Working laptop or desktop and stable internet connection

Advantageous skills or nice-to-haves:

• Experience with CRM/ERP software such as SalesForce or NetSuite
• Good working knowledge of AWS
• Experience with testing frameworks such as Cucumber, Selenium or similar.
• Knowledge of NodeJS, Java, or similar
• Experience with a CI/CD environment

If interested in this opportunity, please apply now by sending us a link to your resume or cv.

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 60,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

We are currently looking for a Customer Support Representative who will be responsible for providing assistance to MessageMedia’s customer base via phone, email & chat channels. You will provide 24/7 support by identifying effective solutions to meet customer needs, helping customers understand and get the best out of our products, troubleshooting issues, assisting with billing queries and maintaining customer account data.

The role will span across online chat, email and phone communication channels and cover rotating shifts across a 24/7 roster whilst working from home.

Key responsibilities of this role will include:

• Provide outstanding and timely customer service in a fast-paced environment through phone, chat and email channels.
• Meet or exceed KPIs as set by your team leader, such as response time and quality metrics
• Ensure product knowledge is thorough and up to date by attending product briefings and training sessions
• Identify and escalate relevant concerns or customer feedback which may assist to drive improvements in both internal efficiencies and better customer outcomes

To be successful in this role, you will need:

• 3+ years in a customer service role serving English-language international customers.
• Outstanding written and spoken English
• Passionate about delivering an awesome customer experience
• Ability to work as part of and contribute positively and proactively to the team environment
• An ability to work autonomously with high levels of self-motivation

This is an ongoing contract position, with rotating roster patterns, so flexible availability is ideal.

Please note that you will need to provide a copy of your CV when applying for this role. Only applicants who include their CV will be considered.

MessageMedia Group has over 100,000 customer accounts, and receives 1000+ new leads in every week. MessageMedia is look to enrich and continue to build the data points for our existing customer base and potential customers (prospect lists) so that we can inform decisions on how best to support the customers.

The Team Leader will be responsible for building a brand new function at MessageMedia, identifying the most efficient processes, building a team to support these and scaling to cover all of the brands under the MessageMedia Group.

The Team Leader will provide coaching and support to the team members hired, will be the key point of contact between the Philippines team and the Sales & Marketing teams at our locations including Australia, New Zealand, US and UK.

The role will be focussed on building and mentoring a team, providing high quality data enrichment activities and prospect list development, and devising and operationalising new business processes that are efficient and effective at scale.

Key responsibilities will include the following:

• Refine and improve processes for each project as it is handed over to the Data Enrichment team – the projects will scale in number and breadth as the team get up and running
• Assist in prospecting list building activities for our global sales team, identifying potential prospect lists, washing them against our existing customer and prospect database, and enriching the prospect data points before handing over to the sales and marketing team to prospect into
• Recruit and onboard a team of up to 5 Data Enrichment Analysts in the first phase, potentially expanding to as many as 15 over the next 12 months as the operation scales
• Expand the function to providing 24/7 coverage on a rotating roster basis as the function grows and takes on more tasks across our business group
• Directly manage a team of Data Enrichment Analysts and ensure SLAs are met
• Create a high-performance culture by setting, measuring and coaching towards targets through one-on-ones, team meetings and other activities
• Ensure the team provide outstanding and timely enrichment using the most efficient and effective tools and processes available
• Constant process improvement, refining and optimizing processes
• Collaborate effectively with the Sales, Sales Operations and Marketing Teams based in Australia, New Zealand USA and UK, working together on customer projects and initiatives
• Ensure that the team’s product knowledge is thorough by coordinating project briefings and training sessions

The ideal candidate will possess the following attributes:

• Leadership experience in a fast-paced customer service environment
• 3+ years in a data enrichment or similar role serving English-language international (internal) customers
• Experience using data enrichment tools such as prospecting databases, Linkedin and other similar tools
• Process orientated – a proven track record of development and implementing business processes
• Outstanding written and spoken English
• A demonstrated experience influencing and driving behaviour change
• Passionate about delivering an awesome customer experience
• Ability to work as part of and contribute positively and proactively to the team environment
• An ability to work autonomously with high levels of self-motivation

If interested in this opportunity, please attach your resume/CV to your application.

Salary will be dependent on experience.

Headquartered in Australia, ClickSend is business communications software providing companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web app or API. ClickSend has SMS at its core and powers billions of messages worldwide but has expanded to offer a full suite of products providing choice and context to business communications. ClickSend forms part of the MessageMedia Group and have all the benefits of being part of a larger group but still retain their ‘start-up’ mentality.

ClickSend is looking to recruit a PHP Developer to work remotely from the Philippines. This role is a contract role for initially 12 months with a high possibility of an ongoing contract.

Reporting to the Software Development Manager, located in Western Australia, key responsibilities of the PHP Developer is to work alongside the customer support and emergency response team.

Key responsibilities will include the following:

• Write PHP code to extend, enhance, and occasionally repair, our existing V3 platform.
• Write tests to automatically test the same code.
• Participate in an agile software development team alongside testers, developers, and product owners to deliver quality software in a timely manner.
• Report on status during standup meetings.
• Participate in design meetings as required.
• Propose innovative solutions to increase performance and quality while lowering total costs.

The ideal candidate will possess the following attributes:

• Proven experience in PHP programming with Laravel
• Agile software development exposure.
• Working knowledge in REST API development.
• Experience with Jira, Git, GitHub highly desirable

If interested in this opportunity, please attach your resume/CV to your application.

Salary will be dependent on experience.

Are you a Technical Lead (React) looking for your next opportunity? Are you sick of being a number and keen to join a progressive company where you can have influence? Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule? Yes? Well, MessageMedia could be the place for you!

Right now, we are looking for a Technical Lead to join the team and help us maintain and deliver critical customer impacting features and enhancements to our client’s web-based platforms.

Who is MessageMedia?

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes, from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

About the role

As the Technical Lead, your job function is to work closely with the Australian-based product team as well as lead other developers in the Philippines. You will be responsible for providing guidance and excellent technical capabilities.

This is a remote job and you can work anywhere in the Philippines.

Duties and Responsibilities:

• Determine technical requirements and develop a work schedule for the team.
• Driving Front-end technical roadmap
• Big focus on mentoring and leadership in order to get the best out of front-end developers
• Of course, there are still hands-on coding required too
• Identify risks and forming contingency plans as soon as possible.
• Analyze existing operations and scheduling training sessions and meetings to discuss improvements.
• Keep up-to-date with industry trends and developments
• Update work schedules and perform troubleshooting as required.
• Motivate other front-end developers and creating a space where they can ask questions and voice their concerns.
• End-to-end delivery of items from creation to deployments.

Must-have skills/Qualifications:

• At least 1 year of experience in leading and growing a team of developers
• At least 3 - 4 years of hands-on experience in web application development using JavaScript and React
• Must have working knowledge in React ecosystem and concepts (Redux, Ant Design, Webpack, Form management, etc.)
• At least 1 year of experience with AWS S3, CloudFront, and Lambda@Edge
• Experience in using different unit testing tools such as Jest and Enzyme
• Passion for a clean code with an eye for simplicity
• Excellent verbal and written English communication skills
• Strong analytical skills and ability to solve complex issues.
• Ability to work independently with minimal guidance
• Ability to work collaboratively with cross-functional and virtual teams.
• Working laptop or desktop and stable internet connection

Advantageous skills or nice-to-haves:

• Bachelor’s Degree in Information Technology, Computer Science, and other related fields
• Experience with other programming languages such as NodeJS, Python, or Java.
• Software Architecture experience
• Experience with API-driven services and micro-front ends
• Familiarity with integration Testing tools such as Cypress and Percy

If solving complex challenges in high-performing environments is what you like to do then this could well be the role for you. We are looking to start someone as soon as possible so apply today and let’s talk real soon.