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MicroStrategy

An enterprise analytics and mobility software.
A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Headquarter Location:
Tysons Corner, Virginia, USA
+30d

Consultant (with databases)

MicroStrategyTysons Corner, VIRGINIA, Remote
sqloracleDynamicsDesignazurejavapostgresqlmysqlpythonAWS

MicroStrategy is hiring a Remote Consultant (with databases)

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

  • Deliver billable consulting services, with some efforts being directed toward various MicroStrategy and/or supporting products and services.
  • Ensure a solid understanding of business objectives associated with assigned projects and/or programs.
  • Connect project outcomes with customers' overall vision and MicroStrategy account strategy.
  • Develop a technical competence of MicroStrategy products with a focus on implementation.
  • Leverage MicroStrategy best practices for service delivery.
  • Develop an understanding of the project life cycle and associated customer skills.
  • Communicate effectively with team members, both internally and with customers.
  • Develop customer relationship and expectation management skills by independently working with customers.
  • Participate in business development activities with guidance, as necessary.
  • Follow methodology for well-defined work.
  • Observe and understand the dynamics of influence, internally and externally with customers.
  • Work within an internal sphere of influence typically bounded by project or regional activities.
  • Support the team by taking ideas from concept through full deployment.
  • Develop an awareness of the competitive landscape including key differentiators and competitive positioning.

Qualifications

  • Experience in SQL, Stored Procedures, Java, Python, Unix Scripting
  • Experience in at least one or more databases/platforms, such as Snowflake, Google Big Query, Hadoop, Redshift, Elastic Search, MySQL, PostgreSQL, Oracle, Teradata, etc.
  • Experience in ETL tools, such as Informatica, Talend, etc.
  • Knowledge of Cloud platforms, such as Azure, AWS, GCP
  • Knowledge of Data Warehouse Design and Implementation
  • Bachelors or equivalent degree in a business, technical, or related field
  • 2-5 years of related prior experience
  • Demonstrated ability to learn new technologies and business requirements
  • Effective oral and written communication skills
  • Ability to work effectively, both independently and in a team environment
  • Staffing to local projects wherever possible, expect periods and assignments of up to 75 - 80% travel
  • Hands-on experience with the MicroStrategy Schema Design and Development is a plus

Additional Information

  • We are unable to sponsor candidates for H-1B visas in this role.
  • The recruitment process includes online assessments (English, logic, business design) and technical/cultural fit interviews

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected]. R3111

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+30d

SaaS QA Automation Engineer

MicroStrategyCiudad Autónoma de Buenos Aires (CABA), Argentina, Remote
agilesalesforceazureuiqarubyjavadockerkubernetesjenkinspythonAWSjavascript

MicroStrategy is hiring a Remote SaaS QA Automation Engineer

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role

SaaS QA Automation Engineers play an integrated role with Software Engineers to build and maintain QA Automation framework for SaaS applications like Salesforce and ServiceNow. You will work in an environment with code reviews, as well as unit-tests and end-to-end automated tests. You’ll partner with software engineers in an Agile Software Development environment to deliver solutions to our stakeholders.

The ideal candidate should have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations.  

Your Focus

  • Execute software quality and test cases for new features across the SaaS suite of products.
  • Build and maintain QA Automation framework for SaaS platforms as Salesforce and ServiceNow.
  • Build test plan/suites and execute manual test cases for SaaS platforms as Salesforce and ServiceNow.
  • Build and maintain automation suites for testing with tools like Protractor, Cucumber, Jasmine, Spectron, and other cutting edge automation tools
  • Build consensus, prioritize, and execute quality engineering activities based on facts, information, and weight of evidence in a collegial work environment.
  • Test and respond to software requirements build into the test planning and report and analyze the results.
  • Utilize automated test tools and debuggers to monitor program code, inspect program variables, ensure user interface quality, set performance benchmarks, and analyze results.
  • Recommend solutions where analysis of situations or data requires a review of a variety of factors.
  • Keep records of issue logs and resolutions internal to the quality engineers and from external technical support.
  • Document technical notes, methods, and best practices for use in assuring quality across SaaS platforms.

Technologies you could use as a Saas QA Automation engineer

Java, Python, JavaScript, Ruby, PowerShell, Shell, Selenium, Webdriver, Protractor, Cucumber, Gherkin, Jasmine, Espresso, RobotFramework, XCUI automation, UIAutomator, SoapUI, Autoit Tool/scripting, Jenkins, Tomcat, IIS, JMeter, GNU Project debugger (GDB), WebStorm, Eclipse IDE, REST, JDBC/ODBC, Zookeeper, Cloud-based services on AWS and Azure, Docker, Kubernetes

 Qualifications

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus

You should also bring the following:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
  • Basic programming skills in JavaScript, Python, shell script or similar
  • At least three years of experience verifying and validating software code to improve the overall quality of the product
  • Knowledge of software test methods and techniques; experience with the visual testing method is preferred
  • Experience building automated test scripts and/or programs using tools (I.e., Selenium, Jenkins, Soap UI)
  • Demonstrate analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Process driven and ability to work in a team environment
  • Ability to pay close attention to detail
  • Curiosity - you enjoy tinkering with data and breaking software
  • Fluent English
  • Experience testing SaaS platforms as Salesforce and/or ServiceNow preferred

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+30d

SaaS Technical Lead

MicroStrategyCiudad Autónoma de Buenos Aires (CABA), Argentina, Remote
agilemarketosqlsalesforceDesignjqueryscrumapigitjavaangularjenkinsjavascript

MicroStrategy is hiring a Remote SaaS Technical Lead

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role:The Technical Lead role is hands-on in designing, coding, enhancing and testing of custom SaaS applications to meet business process requirements. Working with other ITS team members and business leaders, this role will apply functional knowledge and technical expertise in the implementation and maintenance of SaaS applications. The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations.

Your Focus:

  • Design, develop, configure, test and deploy solutions using Salesforce.Com, ServiceNow, FinancialForce, CPQ
  • Implement scalable solutions including continuous delivery, optimization, monitoring, release management and support the end-to-end release process.
  • Map functional requirements to Salesforce.com features and functionality.
  • Provide oversight to code reviews
  • Develop custom code using Visualforce/Apex/Lightning/JavaScript to create unique customer-based solutions
  • Develop integration processes using Salesforce Web Services API and third-party integration tools (Informatica, etc)
  • Implement solutions in an agile environment delivering high-quality code and configuration
  • Know when to use out-of-the-box functionality versus custom code
  • Develop and manage Workflows, Process Builder, Assignment rules, email templates, and all other declarative and programmatic features.
  • Customize custom objects, fields, reports, 3rd party apps etc. Handle mass imports and exports of data.
  • Understand and support security role maintenance, including role hierarchy, security profiles and access rights
  • Lead and support unit testing, integration testing and create test plans
  • Write technical approach and design documentation supporting business needs 
  • Work independently & on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected 
  • Manage the integration of applications connected to Salesforce.com, including but not limited to CPQ, ServiceNow, WorkDay, Marketo, DocuSign, Salesloft, etc.
  • Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
  • Support the Business Operations team in cross-functional projects and strategic changes to systems and processes.
  • Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.

Qualifications

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus

You should also bring the following:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
  • 3+ years of professional experience Developing on the Force.com platform
  • Salesforce.com CPQ or Platform Developer Certification preferred
  • Experience in Continuous Integration Tools (Git, Jenkins, Ant)
  • Hands-on Experience with Java, JavaScript, Visualforce, Apex, Lightning, JQuery, Angular, HTML/XHTML, XML, SQL
  • Demonstrated knowledge of object-oriented methodologies and approaches 
  • Demonstrated knowledge of relational databases, data modeling, database concepts and data management 
  • Ability to work independently and be proactive
  • Excellent written and verbal communication skills
  • Be able to work under pressure, multi-task, manage changing priorities and workload
  • Experience in software design, development, implementation and production support
  • Excellent team player able to work with cross functional teams
  • Additional background in ServiceNow FinancialForce, Community, CPQ, Marketo and other integrations a plus
  • Desired experience working in an Agile Framework (Scrum or Kanban)

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+30d

BI Consultant with databases

MicroStrategyTysons Corner, VIRGINIA, Remote
sqloracleDynamicsDesignazurejavapostgresqlmysqlpythonAWS

MicroStrategy is hiring a Remote BI Consultant with databases

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

  • Deliver billable consulting services, with some efforts being directed toward various MicroStrategy and/or supporting products and services.
  • Ensure a solid understanding of business objectives associated with assigned projects and/or programs.
  • Connect project outcomes with customers' overall vision and MicroStrategy account strategy.
  • Develop a technical competence of MicroStrategy products with a focus on implementation.
  • Leverage MicroStrategy best practices for service delivery.
  • Develop an understanding of the project life cycle and associated customer skills.
  • Communicate effectively with team members, both internally and with customers.
  • Develop customer relationship and expectation management skills by independently working with customers.
  • Participate in business development activities with guidance, as necessary.
  • Follow methodology for well-defined work.
  • Observe and understand the dynamics of influence, internally and externally with customers.
  • Work within an internal sphere of influence typically bounded by project or regional activities.
  • Support the team by taking ideas from concept through full deployment.
  • Develop an awareness of the competitive landscape including key differentiators and competitive positioning.

Qualifications

  • Experience in SQL, Stored Procedures, Java, Python, Unix Scripting
  • Experience in at least one or more databases/platforms, such as Snowflake, Google Big Query, Hadoop, Redshift, Elastic Search, MySQL, PostgreSQL, Oracle, Teradata, etc.
  • Experience in ETL tools, such as Informatica, Talend, etc.
  • Knowledge of Cloud platforms, such as Azure, AWS, GCP
  • Knowledge of Data Warehouse Design and Implementation
  • Bachelors or equivalent degree in a business, technical, or related field
  • 2-5 years of related prior experience
  • Demonstrated ability to learn new technologies and business requirements
  • Effective oral and written communication skills
  • Ability to work effectively, both independently and in a team environment
  • Staffing to local projects wherever possible, expect periods and assignments of up to 75 - 80% travel
  • Hands-on experience with the MicroStrategy Schema Design and Development is a plus

Additional Information

  • We are unable to sponsor candidates for H-1B visas in this role.
  • The recruitment process includes online assessments (English, logic, business design) and technical/cultural fit interviews

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected]. R3111

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+30d

BI Consultant with data integration

MicroStrategyTysons Corner, VIRGINIA, Remote
sqlDynamicsDesignjavacsspythonjavascript

MicroStrategy is hiring a Remote BI Consultant with data integration

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

  • Deliver billable consulting services, with some efforts being directed toward various MicroStrategy and/or supporting products and services.
  • Ensure a solid understanding of business objectives associated with assigned projects and/or programs.
  • Connect project outcomes with customers' overall vision and MicroStrategy account strategy.
  • Develop a technical competence of MicroStrategy products with a focus on implementation.
  • Leverage MicroStrategy best practices for service delivery.
  • Develop an understanding of the project life cycle and associated customer skills.
  • Communicate effectively with team members, both internally and with customers.
  • Develop customer relationship and expectation management skills by independently working with customers.
  • Participate in business development activities with guidance, as necessary.
  • Follow methodology for well-defined work.
  • Observe and understand the dynamics of influence, internally and externally with customers.
  • Work within an internal sphere of influence typically bounded by project or regional activities.
  • Support the team by taking ideas from concept through full deployment.
  • Develop an awareness of the competitive landscape including key differentiators and competitive positioning.

Qualifications

  • 2+ years of experience designing and implementing MicroStrategy or other business intelligence solutions
  • Good founding in schema and data integration
  • Strong SQL
  • Database and/or Big Data knowledge
  • Demonstrated leadership ability during design conversations with customers
  • Staffing to local projects wherever possible, however field consultants can expect periods and assignments of up to 50% travel
  • Bachelors or equivalent degree in a business, technical, or related field
  • 5+ years of industry, technology, and services experience

A plus:

  • Experience with MicroStrategy SDK
  • Experience with Java, Python
  • Experience with front-end web technologies: JavaScript, HTML 5, CSS 3, Rest APIs

Additional Information

  • We are unable to sponsor candidates for H-1B visas in this role.
  • We do not offer relocation support.
  • The recruitment process includes online assessments (English, logic, business design) and technical/cultural fit interviews.
     
  • MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
  • MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected]. R3991.

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MicroStrategy is hiring a Remote Salesforce.com Developer

Company Description

Leading Products – Innovative Ideas – Exceptional People ….MicroStrategy, A Dynamic Place to Work.

At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business.  Innovative products and ultimately our success are rooted in one driving force—our people.  Our casual and flexible environment encourages creativity and collaboration, so you’ll have the opportunity to initiate and contribute to challenging projects, while pursuing your interests and developing, both professionally and personally.  Bring us your passion, curiosity, fresh ideas, and be a part of technology innovation at its best.

Job Description

The Developer Technical Lead is responsible for understanding business problems, designing solutions and implementing them the right mix of declarative and coding capabilities on the force.com platform. This role will have day-to-day guidance of our Salesforce technical team and oversees programmatic elements, Integration and Data Management.

The ideal candidate will strong understanding of the Salesforce.com platform, and basic to intermediate understanding of integrations, single sign, security, etc. (Informatica, other ETL tools a huge plus), interest and ability to understand the problem to solve, solution design and critical path to develop. The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. This role requires a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. The position requires identifying new and creative opportunities to leverage Salesforce.com and its database to support additional business processes or functions.  

Responsibilities

  • Responsible for hands-on configuration, design, functionality and end-user support of the Salesforce.com platform.
  • Guide the development team on design, implementation, code best practices and troubleshooting of errors.
  • Design and develop advanced customizations utilizing Salesforce.com and Force.com.
  • Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality.
  • Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.
  • Responsible for environment management.
  • Integrate multiple technologies with Salesforce/Force.com. Troubleshoot multiple integrations with Salesforce.com/Force.com.
  • Map functional requirements to Salesforce.com features and functionality.
  • Oversee code reviews.
  • Support the Business Operations team in cross-functional projects and strategic changes to systems and processes.
  • Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.

 

 

 

Qualifications

Skills

  • Outstanding listening, analytical, organizational and time management skills.
  • Ability to dig into data, surface actionable insights and demonstrates sound judgement and decision-making skills. A problem-solver at heart.
  • Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism.
  • Strong work ethic, hands-on, with a customer service mentality.
  • Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure.
  • Able to drive a project from conception to completion, not just execute on an existing plan.
  • Able to work independently and lead projects of moderate complexity.
  • Ability to identify areas for process improvement and recommend/implement solutions.
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction 
  • Ability to develop effective relationships with business users, technical staff and executive management 
  • Ability to prioritize work and meet deadlines in a fast-paced environment 
  • Flexibility with a demonstrated ability to embrace change 

Experience/Requirements

  • Bachelor's Degree 
  • 5 years of experience developing in the Force.com platform
  • SFDC Developer Certification
  • Demonstrated experience in developing custom objects, workflows, validation rules, and triggers in SFDC 
  • Experience with Lightning, Apex programming, Visualforce pages, Integrations with Salesforce.com and Data Loader  
  • Certification or experience working in an Agile Framework (Scrum or Kanban)
  • Experience with CPQ or ServiceNow desired but not required

Additional Information

MicroStrategy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

https://www.linkedin.com/company/microstrategy/careers?trk=top_nav_careers

CVs should be in English and of no more than 3 pages in length

They should include figures demonstrating recent sales and/or project sizes. Partner work and business intelligence platform knowledge should be highlighted.

 

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+30d

Sales Director

MicroStrategyLos Angeles, CA, USA, Remote

MicroStrategy is hiring a Remote Sales Director

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Your Role:

The MicroStrategy Sales team serves as trusted advisers in helping resolve our customers’ data needs. Passionate about making companies smarter by delivering world-class, Business Intelligence solutions through a suite of award winning products, Sales Directors and their teams are the front-line evangelists to the company’s growing, global customer base. 

The Sales Director is responsible for revenue generation through the development and management of a direct sales organization.

Your Focus (include but not limited to): 

  • Manage 5-8 sales professionals

  • Sell MicroStrategy Business Intelligence software products and services to new and existing clients

  • Identify and properly qualify business opportunities

  • Present business solutions at the executive level

  • Lead Negotiations and overcome objections for deal closure

  • Manage complex sales cycles and multiple engagements simultaneously

  • Work with sales consultants to discover, identify, and meet customer requirements

  • Prepare accurate sales forecasts and sales cycle reporting via Salesforce.com

  • Provide project management to ensure the success of the potential or current clients

  • Leverage and enhance partner relationships to drive additional value and revenue

  • Identify marketing events & campaigns to generate revenue for the team

  • Continually identify development needs and prepare development plan for members of the team

  • Prepare and execute on a yearly business plan for the team

  • Review strategic account plans for “top 5%” of MicroStrategy’s most strategic accounts

  • Attract and retain key team members to support business growth goal

Qualifications

Required Experience and Skills:

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.  

Your focus:

  • Successful experience at new account development or large
    account management

  • At least 5 years professional selling experience in technology sales

  • At least 7 years of management experience

  • Excellent Communication, presentation, and negotiation skills

  • High levels of social perceptiveness and customer service

  • Proven track record of consistently exceeding corporate
    objectves and quotas

  • Self-drive, motivated, and results oriented

  • Proven prospecting and sales cycle management skills

  • Bachelor's degree or equivalent business experience

  • General knowledge of RDBMS, OLAP, client/server, and Web/Internet technologies

  • Experience and training in a value-based enterprise sales methodology (Solution Selling, Customer Centric Selling, etc.)

Additional Information

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.

MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600.

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+30d

Collections Specialist

MicroStrategyCiudad Autónoma de Buenos Aires (CABA), Argentina, Remote

MicroStrategy is hiring a Remote Collections Specialist

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role:

We’re looking for Collections Specialist to join our growing team and work across all areas of our product portfolio.

The Collections Specialist will be responsible for providing our services in the most timely, compliant, and efficient manner, while meeting personal and team targets and ensuring that the highest levels of quality and efficiency are maintained.

Key Responsibilities:

  • Manage a portfolio of live, current, and overdue debit balance customer accounts
  • Upload customers’ invoices to external portals such as Ariba, Coupa etc. or send them out by email
  • Review assigned accounts regularly, proactively work with customers to highlight upcoming due dates
  • Resolve collections issues, disputes, and queries to secure payment on time
  • Document progress on customers’ accounts in the JDE collection module
  • Work with internal and external parties to facilitate effective collection of outstanding receivables
  • Cooperate with Billing on creating credit memos as required
  • Offset credits against debits on customers’ accounts
  • Provide professional level of customer service to external customers and internal business partners
  • Support monthly, quarterly, and annual Accounts Receivables ledger close
  • Escalate issues to manager and other MicroStrategy staff when required
  • Ensure compliance with all established internal controls
  • Ensure compliance with Sarbanes Oxley key controls in areas of responsibility
  • Assist in fulfilling requirements of financial audits in compliance with SOX

 

Qualifications

Who we look for:

  • Fluent in English (French or and German nice to have)
  • 1-2 years of experience working in accounting positions (Accounts Receivable/Credit Control experience desired)
  • Good knowledge of Microsoft Excel
  • Experience in handling high volume account portfolios and balancing multiple priorities
  • Customer-focused with strong interpersonal and communication skills
  • Persistency and ‘can do’ attitude required
  • Ability to work on your own initiative as well as part of the team
  • Detail-oriented with a high level of accuracy
  • Appropriate handling of confidential information
  • Ability to handle multiple tasks concurrently
  • Ability to maintain professionalism under pressure
  • Proven track of working in multinational environment dealing with internal and external customers

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+30d

Support Engineer

MicroStrategyBuenos Aires, Argentina, Remote
sqljava

MicroStrategy is hiring a Remote Support Engineer

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Job Description

The Role:

The Customer Support Group (CSG) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Technical Support Engineer (TSE) in CSG is responsible for providing first line technical support for a set of MicroStrategy Products. The TSE dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and growing their MicroStrategy Product Knowledge to provide top-notch service.

Your Focus:

  • Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
  • Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
  • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
  • Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries
  • Prioritize and communicate product defects and enhancements to development teams
  • Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
  • Enhance personal and professional growth by participating in Internal Training Programs

Qualifications

Required Experience and Skills

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.

You should also bring the following:

  • Must have 1-2 years of working experience
  • Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
  • Strong technical and analytical skills
  • Excellent communication skills
  • Effective oral and written communication skills in Spanish, English / Portuguese is a plus
  • Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus
  • Database (SQL, RDBMS) knowledge is a plus
  • Customer service experience is a plus
  • Able to support MicroStrategy customers during their working hours between 9am to 6 pm AND/OR 10 am and 7 pm (to support EST)

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+30d

Cloud Technical Account Manager

MicroStrategyCiudad Autónoma de Buenos Aires (CABA), Argentina, Remote

MicroStrategy is hiring a Remote Cloud Technical Account Manager

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business. Innovative products and, ultimately, our success are rooted in one driving force—our people. Our casual and flexible environment encourages creativity and collaboration, so you'll have the opportunity to initiate and contribute to challenging projects while pursuing your interests and developing, both professionally and personally. Bring us your passion, curiosity, and fresh ideas, and be a part of technology innovation at its best!

The Role: The MicroStrategy Cloud Team provides unparalleled customer service to all customers, partners, and internal personnel of MicroStrategy. The Cloud Account Manager is responsible for managing all operations within a team of Account Managers in providing first-level account support and operations planning for the MicroStrategy platform. This role dedicates their time to ensuring the resolution of customer issues, the technical and professional growth of assigned customers, paying close attention to details, achieving team and individual level objectives, and identifying ways to increase customer satisfaction. This person is responsible for the satisfaction of all customers.

Your Focus:

  • Represent MicroStrategy to the customer
  • Onboard, support, and interface with MicroStrategy Cloud Environment (MCE) customers
  • Collaborate with customers and internal resources to upgrade, migrate, operate, and grow customers on the MCE platform
  • Promote an environment where all employees understand the importance of customer satisfaction and are accountable for customer growth
  • Facilitate all operational checkpoint activities throughout the lifecycle of projects. Continually update relevant business stakeholder of project status
  • Assess and resolve all high priority project risks as they are encountered
  • Professionally document meetings, requirements, plans, schedules, and incidents as necessary to drive 'next steps' and to keep stakeholders informed
  • Create processes and policies that work toward continually improving customer satisfaction, revenue growth, and employee morale
  • Assess customer requirements to ensure customer environments are appropriately sized to their business needs
  • Provide periodic customer status summaries, and project progress reports to management
  • Assume additional responsibilities as directed by management

Required Experience and Skills:

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus. 

You should also bring the following:

  • Bachelor's degree, preferably with a technical major or minor (Information Systems/Technology, MIS, Computer Science, Business IT)
  • 2+ years of related experience with Cloud architecture and customerservice.
  • Excellent leadership, presentation, organization, and team collaboration skills
  • Strong creativity and organizational skills
  • Ability to anticipate risks and devise solutions to resolve issues promptly
  • Comfort with ambiguity, frequent change, and/or unpredictability
  • Strong analytical, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes
  • Able to define, document, and support systems, projects, policies, and procedures
  • Excellent communication skills and ability to work as part of a team
  • MicroStrategy experience preferred
  • Able to support MicroStrategy customers during their working hours between 9:00 am to 6:00 PM EST

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+30d

Consultant (Technical) - Japanese speaking

MicroStrategySão Paulo, State of São Paulo, Brazil, Remote
sqlDesignjavac++csspythonjavascript

MicroStrategy is hiring a Remote Consultant (Technical) - Japanese speaking

Company Description

Leading Products – Innovative Ideas – Exceptional People ….MicroStrategy, A Dynamic Place to Work.

At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business.  Innovative products and ultimately our success are rooted in one driving force—our people.  Our casual and flexible environment encourages creativity and collaboration, so you’ll have the opportunity to initiate and contribute to challenging projects, while pursuing your interests and developing, both professionally and personally.  Bring us your passion, curiosity, fresh ideas, and be a part of technology innovation at its best.

Job Description

Job Summary

Consultants empower customers to make more informed decisions by providing timely, relevant, and accurate answers to their business questions.  To achieve this mission, Consultants work to understand business needs and technical requirements, and design and implement high value solutions in the MicroStrategy platform.  Consultants are an integral part of the world's largest staff of MicroStrategy Certified Engineers and leverage knowledge and best practices across our global team for customer success.  

Job Duties and Responsibilities

· Delivers billable consulting services for customers in Japan. Efforts may be directed toward various MicroStrategy and / or supporting products and services

· Participates in the full project life cycle, taking ideas from concept through full deployment

· Ensures a solid understanding of business objectives associated with projects and/or programs to which he or she is assigned

· Displays an awareness of the competitive landscape including key differentiators and competitive  positioning

· Defines a project approach to ensure customer and account success. Provides critical and constructive guidance levering MicroStrategy best practices to customers, steering them towards a long-term vision for  success

· Develops customer relationship and expectation management skills by independently working with customers and demonstrates influence towards optimal outcomes

· Leverages technical competence and implementation experience to develop functional and technical application design skills

· Actively participates in internal knowledge-sharing forums

Job Competencies

· Achievement Motivation-completes tasks with drive and energy; successfully multi-tasks by effectively prioritizing tasks and overcoming obstacle to completing them

· Agility –displays flexibility and achieves results in consistently-evolving environments with goals and projects that are subject to change with the goals of the organizations

· Analytical Thinking -gathers information, makes inferences to generate innovative solution and make decisions

· Communication -builds relationships across teams in order to work together to identify solutions for customer issues

· Customer Focus -identifies and addresses customer needs in collaboration with technology group

· Industry Knowledge -knowledge of Business Enterprise industry and MicroStrategy product and procedures for troubleshooting and debugging these products

Qualifications

Required Qualifications

· Bachelor’s degree in Computer Science or equivalent technical degree or related field

· Experience in Business Intelligence or Data Analytics

· Minimum 2 years of related experience

· Knowledge of object-oriented programming languages, such as Java, C++, C#, Objective C is a plus

· Experience with front-end web technologies: JavaScript, HTML 5, CSS 3, Rest APIs is a plus

· Database and/or Big Data knowledge

· Experience with SQL, practical knowledge of Data Modeling or ETL tools is a plus

· Experience with Python or R and the ability to drill into the data and gain valuable insights is a plus

· Knowledge of data structures, algorithms, operating systems, and other fundamental Computer Science concepts 

· Strong analytical, communication, and problem-solving skills 

· Knowledge of data structures, algorithms, operating systems, and other fundamental Computer Science concepts 

· Demonstrated ability to learn new technologies and business requirements

· Effective oral, written communication and presentation skills

· Commitment to personal and professional growth

· Ability to work effectively independently as well as in a team environment

· Staffing to local projects wherever possible, however field consultants can expect periods and assignments in customers in another countries/regions

· Fluent Japanese and English.

Additional Information

MicroStrategy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

https://www.linkedin.com/company/microstrategy/careers?trk=top_nav_careers

CVs should be in English and of no more than 3 pages in length

They should include figures demonstrating recent sales and/or project sizes. Partner work and business intelligence platform knowledge should be highlighted.

 

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