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OpenPhone


The new phone for business.

2d

Head of Product

OpenPhoneSan Francisco, Remote
kotlinpostgressqlDesignswiftmobileiosjavaandroidAWSjavascriptbackend

OpenPhone is hiring a Remote Head of Product

Head of Product at OpenPhone (S18)
The new phone for business.
San Francisco, Remote / Remote
Full-time
About OpenPhone

OpenPhone is on the mission to build the world's best calling and messaging app for professionals and businesses. With over 10,000 paying customers already, we are aiming to be the #1 communications app for the 130 million professionals in North America.

Our founders are previous engineers and product managers at companies that have built software for over half a million businesses. We are backed by the industry’s best venture firms including Y Combinator, Slow Ventures, and Garage Capital, with an amazing list of advisors from Asana, Facebook, Google, and more.

About the role

Do you love creating products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?

At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.

As our Head of Product, you will manage and grow a team of Product Managers as well as roll up your sleeves and do IC work. You will be responsible for helping us build a product that is fun, innovative and useful. Through partnership with design and engineering, you will ship products and features that delight our customers and move business metrics. This is a high visibility role with the opportunity to have tremendous impact on the overall business.

Here are some things you'll do:

  • Contribute to overall company product strategy
  • Manage and grow a team of Product Managers
  • Understand user needs through market assessment, quantitative analysis, and qualitative feedback
  • Gather and document product requirements
  • Develop the product roadmap and build consensus on prioritization
  • Drive execution of the product roadmap through close collaboration with design and engineering
  • Analyze metrics that inform product success & health, as well as future work
  • Continually make our product development processes better, as we ship products quickly while maintaining a high quality bar

About you:

  • 7-10 years of product management experience
  • You are detail oriented and curious about how to deliver innovative user experiences
  • You know how to effectively partner with engineering and design teams, as well as other cross-functional teams
  • User empathy and customer orientation are at the core of how you think about designing and building products
  • You are extremely data oriented, deeply analytical, and know how to use SQL to pull data and/or use reporting tools
  • You have demonstrated ability of driving cross-functional teams towards goals
  • You thrive in a fast paced, dynamic environment, that requires both high levels of autonomy and stakeholder management
  • You accomplish your work through product management best practices, combined with incredible hustle

There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.

About OpenPhone

OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.

We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.

We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.

We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Backend: Javascript, Node, Serverless, AWS, Postgres

Front-end: React, React Native, Swift, Java, Kotlin

See more jobs at OpenPhone

Apply for this job

2d

Head of Content

OpenPhoneSan Francisco, Remote
kotlinpostgresDesignswiftmobileiosjavaandroidAWSjavascriptbackend

OpenPhone is hiring a Remote Head of Content

Head of Content at OpenPhone (S18)
The new phone for business.
San Francisco, Remote / Remote
Full-time
About OpenPhone

OpenPhone is on the mission to build the world's best calling and messaging app for professionals and businesses. With over 10,000 paying customers already, we are aiming to be the #1 communications app for the 130 million professionals in North America.

Our founders are previous engineers and product managers at companies that have built software for over half a million businesses. We are backed by the industry’s best venture firms including Y Combinator, Slow Ventures, and Garage Capital, with an amazing list of advisors from Asana, Facebook, Google, and more.

About the role

We started OpenPhone with a simple question. Why has the phone seen no innovation in over a decade?

A phone number is a universal communication channel, yet the software that powers it is stuck in the past. It's especially painful when you're using it for work. Just ask any business that relies on the phone to talk to their customers.

We set out to build a business phone system that people would actually love using.

In the last three years, we have gone from a project to a product powering communications for thousands of small businesses and startups. We have gone from a prototype to the #1 rated business phone service on G2. And from two to 50 amazing people around the world.

While it feels like we’ve come a long way, we’re just getting started.

To help us unlock the next level of growth, we’re looking for our Head of Content. Maybe this is you? Let us take you behind the scenes so you can see for yourself.

We are looking for a leader we can count on to

  • Craft and execute a content strategy that will continue to build OpenPhone’s brand, engage new and existing customers, and drive revenue.
  • Formalize the tone of voice for our content and brand, and create guidelines that the whole company can follow.
  • Establish the topics we should cover, the formats we should produce, and the distribution channels we should focus on.
  • Work closely with our SEO Lead to double down on the early success we’ve had in creating content to address relevant searches.
  • Build the team that supports the OpenPhone blog, case studies, social channels, and content distribution overall.
  • Own the distribution and promotion strategy for any content you and your team create.
  • Build sensible processes and iterate on them (once we outgrow them).
  • Lead with empathy and humility.

Why you should be excited about this role

  • We’re a tight-knit, passionate group of people who love their craft. Our Marketing team is still very small and you’ll make a massive impact on the team, company, and trajectory of our business.
  • Content is our key growth channel. You won’t have to fight for a seat at the table.
  • We’ve already shown impressive growth through content. We’ve described some of our early wins here. Of course, there’s a lot more to be done, but you won’t have to start from zero.
  • We genuinely love investing in content. This goes back to the early days of OpenPhone and sharing our lessons from YC, publishing our YC application, and openly sharing how we work. We have a lot more to share ????
  • You’ll help us bring a modern product to 33+ million small businesses in the US & Canada running on legacy solutions (or using their personal phone numbers).
  • We’re building something people really want. Just check out our G2 reviews.

Why this might not be a good fit

  • You prefer products that have a very specific persona. At OpenPhone, we serve thousands of small businesses and startups across industries (tech, professional services, real estate, etc.) and use cases (sales, support, operations, etc.)
  • You view SEO as the enemy of otherwise great content. We believe in using search to help us inform the narrative and craft content that genuinely helps the person solve their problem.
  • We’re a very fast-moving team which means priorities and initiatives can change quickly. If you’re not used to fast-paced environments, this won’t be the right fit.
  • You prefer an in-office culture. We’re a remote team and while we love meeting up in person whenever possible (here is a fun video from our retreat in San Diego last October), we’re a distributed team by default.

About you

  • You’ve led or had a significant leadership role in driving measurable growth at your current/past role.
  • You have a deep understanding of content marketing strategy led equally by data and instincts, with a track record of driving measurable results in demand generation.
  • You have a track record of hiring, developing, and supporting exceptional content marketing teams (writers, creatives, video, and social media experts).
  • You're a natural storyteller. You love coming up with content ideas that will resonate with your audience and bringing those ideas to life.
  • You have exceptional proofreading, editing, and writing skills. You’re someone people naturally go to for feedback on their writing.
  • You aren’t afraid of dysfunction and, dare I say, find it fun. Every fast-growing startup always looks messier from the inside with more problems than people to solve them.
  • Bonus:  You have experience in SaaS. Even better if you have experience in similar product-led SaaS companies.

About OpenPhone

OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.

We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.

We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.

We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Backend: Javascript, Node, Serverless, AWS, Postgres

Front-end: React, React Native, Swift, Java, Kotlin

See more jobs at OpenPhone

Apply for this job

+30d

Growth Marketer

OpenPhoneSAN FRANCISCO, REMOTE
kotlinpostgressqlDesignswiftmobileiosjavaandroidAWSjavascriptbackend

OpenPhone is hiring a Remote Growth Marketer

OpenPhone (S18)
The new phone for business.

Growth Marketer

SAN FRANCISCO, REMOTE / Remote
Full-time
3+ years
About OpenPhone

OpenPhone is on the mission to build the world's best calling and messaging app for professionals and businesses. With over 10,000 paying customers already, we are aiming to be the #1 communications app for the 130 million professionals in North America.

Our founders are previous engineers and product managers at companies that have built software for over half a million businesses. We are backed by the industry’s best venture firms including Y Combinator, Slow Ventures, and Garage Capital, with an amazing list of advisors from Asana, Facebook, Google, and more.

About the role

Are you passionate about helping millions of small businesses communicate better?

Are you a metrics-driven growth marketer who can think both in the long-term / short-term and aren't afraid to be curious and take risks?

OpenPhone is building a business phone that people really want to use. We're a plucky startup challenging stodgy incumbents with a new kind of business phone that is simple and delightful to use, and we need to get it in the hands of more people.

As our first Growth Marketer, you'll play a key role in shaping and driving our strategy at OpenPhone to accelerate team acquisition and engagement.

Here are some things you’ll do:

  • Design and execute experiments to constantly improve lead acquisition and activation performance
  • Tracking things that would help us better understand our end to end marketing
  • Understand drop offs in the funnel and apply experiments to close the gap
  • Own the ideation, strategy, and creation of the experiment roadmap, while also building a leading a culture of growth within OpenPhone
  • Turn winning experiments and learnings into scaled, repeatable processes throughout the product
  • Develop roadmaps for: channel optimization, creative testing, landing page optimization, and audience expansion across channels to ensure performance targets are met
  • Experiment with new platforms and tools as necessary and advise on adoption

About you:

  • 5+ plus years of experience in various subject areas of digital marketing ie. - SEO, search marketing, content, display & video, social marketing, email, web, and mobile
  • Designing experiments such as A/B tests or multivariate tests with a proven track record of success
  • Creating content for landing pages, email onboarding, or blog posts
  • General understanding of SaaS economics such as LTV, CAC, payback period, etc.
  • The ability to present compelling business cases to stakeholders
  • The ability to influence cross-functional teams and champion new concepts and ideas
  • Strong analytical skills to deliver insights to improve performance
  • A passion for analytics and experience with the tools/resources used to measure success (Google Analytics, SEM Rush, Ahrefs, BuzzSumo, sentiment monitoring tools, etc.)
  • Knowledge of effective copywriting
  • An experimental mindset, a desire to learn, and a willingness to try new things
  • Bonus: Proficiency in SQL

There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.

About OpenPhone

OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.

We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on  G2 Crowd.

We're a distributed team working from San Francisco, Seattle, Ottawa, Moscow, Manila, Phoenix, and Sydney.

We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Backend: Javascript, Node, Serverless, AWS, Postgres

Front-end: React, React Native, Swift, Java, Kotlin

See more jobs at OpenPhone

Apply for this job

OpenPhone is hiring a Remote Customer Experience Representative

+30d

Social Media & Community Manager

OpenPhoneSan Francisco, Remote
kotlinpostgresB2BDesignswiftmobileiosjavaandroidAWSjavascriptbackend

OpenPhone is hiring a Remote Social Media & Community Manager

OpenPhone (S18)
The new phone for business.

Social Media & Community Manager

San Francisco, Remote / Remote
Full-time
About OpenPhone

OpenPhone is on the mission to build the world's best calling and messaging app for professionals and businesses. With over 10,000 paying customers already, we are aiming to be the #1 communications app for the 130 million professionals in North America.

Our founders are previous engineers and product managers at companies that have built software for over half a million businesses. We are backed by the industry’s best venture firms including Y Combinator, Slow Ventures, and Garage Capital, with an amazing list of advisors from Asana, Facebook, Google, and more.

About the role

Are you passionate about building online communities of enthusiastic fans? Are you excited by the opportunity to build a beloved B2B brand? Do you want to have a significant impact at a high-growth startup?

At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of our product, from the infrastructure it’s running on to our content, customer interactions, and everything else.

As our first Social & Community Media Manager, you'll help us tell the OpenPhone story, amplify our brand voice, and build an engaged community. This is an exciting opportunity to help define our social media game plan from the ground up and have a huge influence on our go-to-market and brand strategies.

Here are some things you'll be doing:

  • Take over day-to-day operations of OpenPhone's social media and community profiles
  • Build and execute a strategy for growing OpenPhone's presence on social media to grow our brand and engage customers
  • Create native content for social media channels and manage a content calendar across all platforms
  • Develop systems for other teams for other teams at OpenPhone to utilize and benefit from social media
  • Be the "voice of the community" within OpenPhone and advocate for our customers
  • Develop and track measures of success for social media
  • Experiment with new platforms and tools as necessary and advise on adoption
  • Contribute to other areas of the marketing team as needed

About You:

  • 2+ years of experience managing social media across a variety of platforms (we're currently active on Twitter, Facebook, Instagram, LinkedIn, Reddit, and YouTube)
  • Passionate about social media and community and excited to engage with customers via existing and new channels
  • Excellent written and verbal communication skills
  • Ability to create engaging written and visual content
  • Experience in working with common social media management tools (come ready with opinions about your favorite!)
  • A solid understanding of social media analytics and how to measure the success of organic social campaigns
  • Experience working remotely, with excellent time management skills and the ability to work autonomously
  • An experimental mindset, a desire to learn, and a willingness to try new things
  • Bonus: Video editing skills

There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.

About OpenPhone

OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.

We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.

We're a distributed team working from San Francisco, Seattle, Ottawa, Moscow, Manila, Phoenix, and Sydney.

We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Backend: Javascript, Node, Serverless, AWS, Postgres

Front-end: React, React Native, Swift, Java, Kotlin

See more jobs at OpenPhone

Apply for this job

+30d

Visual Designer

OpenPhoneSan Francisco, Remote
kotlinpostgresDesignswiftmobileiosjavaandroidAWSjavascriptbackend

OpenPhone is hiring a Remote Visual Designer

OpenPhone (S18)
The new phone for business.

Visual Designer

San Francisco, Remote / Remote
Full-time
About OpenPhone

OpenPhone is on the mission to build the world's best calling and messaging app for professionals and businesses. With over 10,000 paying customers already, we are aiming to be the #1 communications app for the 130 million professionals in North America.

Our founders are previous engineers and product managers at companies that have built software for over half a million businesses. We are backed by the industry’s best venture firms including Y Combinator, Slow Ventures, and Garage Capital, with an amazing list of advisors from Asana, Facebook, Google, and more.

About the role

For over a decade, business phones have stagnated in functionality and user experience, while the rest of the software ecosystem has continued to evolve rapidly. Often these phone solutions are built around a legacy view of how the phone works, or how people communicate.

OpenPhone is taking advantage of this unique opportunity to bring the business phone out of the stone age, and redefine what a phone can do with a fresh perspective. What we build will set the bar for years to come.

It's a particularly special time to join OpenPhone. We recently announced our $14M Series A funding round – led by David Sacks at Craft Ventures, with participation from Y Combinator, Slow Ventures, Kindred Ventures, and a group of incredible angel investors – and are now looking to rapidly grow our team.

As part of this growth, we are looking for a versatile and passionate mid–senior level Visual Designer, with experience across a multitude of digital channels, including (but not limited to) web, brand, marketing, and social. As an early member of our small design team, you'll have the ability to make a big impact in the way we tell our story to the world.

Some of the things you’ll do

  • Tackle a broad range of design challenges across all of our touch points, including our website, landing pages, blog, email, social channels, marketing, advertisements, presentations, and of course our products.
  • Help us communicate to our customers through visual storytelling.
  • Create beautiful assets and visuals for social and marketing initiatives.
  • Help support and evolve our visual identity systems and guidelines.
  • Roll up your sleeves and get involved, collaborate with the rest of the team, and help us deliver something truly special.

About you

  • You have 4+ years of professional design experience, including strong fundamentals across visual/graphic design, web, branding, editorial, and marketing.
  • You have a natural eye for colour, typography and layout, and love creating beautiful visuals that tell a compelling story.
  • You’re passionate about what you do, and are dedicated to delivering the highest level of quality in everything you create.
  • You're able to stay on top of current design trends and best practices, but also know when to venture off and break the mould.
  • You're an excellent visual communicator with great attention to detail. Mention the word zesty in your application.
  • You're scrappy and versatile, able to wear many hats, and you thrive in a fast-paced, remote startup environment.
  • Bonus points if you have illustration, motion design, video editing, or copywriting skills!

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. OpenPhone is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the exact candidate description.

About OpenPhone

OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.

We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.

We're a distributed team working from San Francisco, Seattle, Ottawa, Moscow, Manila, Phoenix, and Sydney.

We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Backend: Javascript, Node, Serverless, AWS, Postgres

Front-end: React, React Native, Swift, Java, Kotlin

See more jobs at OpenPhone

Apply for this job