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O'Reilly Media




O'Reilly Media is hiring a Remote Technical Product Manager

Description

About Your team

O'Reilly Media is expanding its Product Management organization and looking to bring on a passionate and deeply curious Technical Product Manager to help define and build out our product offering that focuses on hands-on interactive learning for our developer audience. Join our growing product team as we continue to improve our SaaS platform, helping over 2.5M professionals learn by doing. 

 

About the Job

Reporting to the Group Product Manager this Technical Product Manager role gives you the opportunity to help define and execute against our content management, content ingestion, and authoring tools roadmaps. Working closely with the VP of Product, Chief Product Officer, and the VP of Interactivity, you’ll help support the integration of our interactive capabilities into the platform. Leveraging the most effective research and data gathering methodologies, you’ll work with your team to define key features, operational metrics, and the ways in which other parts of the organization interface with our content repositories. 


Job Details

  • Deep dive into our learning product offering and all our customers - focusing on O’Reilly Learning, but with a deep understanding of our publishing pipeline and author engagement. 
  • Work closely with the Director of Product for mentorship and to understand the broader business vision and product strategy. 
  • Rapidly break down objectives into plans with specific, actionable steps.
  • Work with engineering and design to define feature work, and help oversee the execution of that work through design, development, and launch activities.
  • Identify KPIs in the space to measure and drive your efforts forward, not afraid to get into the data. 
  • Recognize when software is only one aspect of a great solution and work with business stakeholders to apply marketing and operations levers in delivering business results.
  • Facilitate trade-off discussions between different stakeholders: publishing partner managers, production teams using the ingestion pipeline, engineering, and infrastructure. 
  • Lead scrum ceremonies such as grooming, sprint planning, demos, and retrospectives with your team.
  • When necessary, work with the product marketing team to understand the competitive landscape, and where the biggest opportunities lie.
  • Manage internal and external customer feedback to understand the Voice of the Customer including monitoring, responding to, and making actionable roadmap recommendations on the feedback.  
  • Your customers are the teams and services that leverage content to create meaningful experiences, so you must always be researching and exploring how to optimize the work that your team is doing so that other teams can benefit and contribute to the content-first strategy.  

About You

  • You’re deeply curious, always looking to learn and improve.  
  • You have a bias toward action. 
  • You’re able to synthesize information, form a hypothesis, and defend it against scrutiny.
  • You deeply empathize with our end-users who are life-long learners and building technical skills.
  • You’re able to communicate clearly in whatever way the situation calls for – in writing, with visuals and data, and in person.
  • You’re able to balance customer needs with company vision.
  • You’re able to put ouroperating principlesinto practice, and draw from them as a source of inspiration and guidance.


Minimum Qualifications

  • 1-3 years of product development experience required, with a strong preference for candidates who have product managed technical products. 
  • Deep understanding of what it takes to manage content ingestion systems, experience handling support requests. 
  • A track record of successful product launches. 
  • Interest in developing ability to lead customer discovery efforts, including ideating, prototyping, testing, and iterating on solutions with customers
  • Basic working knowledge of scrum development methods required.
  • Bachelor’s Degree required or equivalent experience.
  • SaaS product development experience preferred but not required.
  • Interest and awareness of the latest developer trends and technologies.

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that are necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Sr Software Engineer (Backend)

Description

Brief Description

O'Reilly Media is looking for a Senior Software Engineer well-versed in Python and Django to join one of our product teams, and contribute to the development and maintenance of key features within our learning platform.

 

About the Team

O’Reilly Media’s Platform Engineering team builds and supports O’Reilly’s premier learning service, which is used by technologists, managers, and designers around the world to hone their skills and improve their craft. We are made of many small teams that are broadly distributed across the US, featuring diverse, tightly collaborative groups of developers, designers, and product managers constantly encouraging each other to deliver work that instills pride and fulfillment. We encourage learning, knowledge sharing, growth, and collaboration in all aspects.

 

About the Job

At O’Reilly, our engineers focus on building a diverse set of features designed in collaboration with product managers, UX, and other teammates. Senior Engineers work with product managers to architect our learning platform experiences, exchange code reviews with other team members, provide mentorship to junior engineers, and assist QA and Ops in troubleshooting product issues.

In this role, you help lead the building and maintaining of our services that enable interactive learning experiences. A bulk of our microservices are primarily built using Python & Django and interact with a variety of cloud environments and infrastructure. More recently as a team, we have ventured into building JavaScript & Node.js services that stitch together individual microservices to be consumed by client-side applications. Our front-end applications use React + Redux and modern, semantic HTML and CSS.

 

About You

We are interested in people who have experience building and supporting software with a diverse and engaged user base. We desire candidates who work comfortably in an agile environment and with collaborators who are distributed across multiple time zones. We value colleagues who are helpful, respectful, humble, and always willing to do what’s best for our users. We desire developers who treat automated tests as essential and believe that code reviews are a crucial path of learning and of sharing knowledge. The people on our platform teams have taken many traditional and nontraditional paths to the developer profession, and we welcome diverse teams that are bound together by a mutual love of learning.

 

Requirements

  • 2+ years of being a Senior Engineer 
  • 5+ years experience as an engineer with relevant experience.
  • Proficiency in Python.
  • Proficiency in Django or equivalent web frameworks.
  • Experience with building, monitoring and debugging microservices.
  • Experience writing automated tests using tools like Django's TestCase or PyTest, or similar
  • Familiarity with the following technologies and tools or theircognates:
    • Redis
    • Celery
    • Relational databases, such as Postgres
    • Docker
    • Kubernetes
    • Jenkins
    • GCP

 

Bonus skills

  • Node.js
  • React
  • OAuth, OIDC, and/or SAML 
  • Zuora or Braintree APIs 
  • Salesforce APIs 
  • JavaScript

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that are necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Sr. Product Designer, Search and Discovery

Description

Our Team

The Product Design team at O'Reilly focuses on delivering highly impactful outcomes for millions of enterprise learners, teachers, creators, and content partners at all touchpoints across the learning journey. We're a cross-disciplinary group of thinkers and doers driven by a vision to work on stuff that matters and create more value than we capture.

Join our mission to change the world by spreading the knowledge of innovators—through design.

About the Role

We're looking for an experienced Sr. Product Designer to join our growing team to help define the future of "search and discovery" on the O'Reilly learning platform. In this role, you'll work across multiple levels of design—from IA to structure to the surface—creating product experiences that meet the needs of our Individual and Enterprise end-users and Administrators.

As a Product Designer in CORE, you'll iterate and expand upon the latest direction we're taking with a new NLP-powered semantic search engine and its relationship with O'Reilly's Topic Graph. You'll look at the overall patterns of content discovery on the platform and work with teams to define a universal information architecture system to adopt. Plus, you'll help refine the existing O'Reilly Beta experience for customers and internal users.

The CORE team is part of the platform's backbone, and you'll have a significant influence in shaping the direction we go with it. You'll have the opportunity to own new features and reimagine existing ones while brainstorming and sharing your ideas with cross-functional teams. You'll also collaborate with other designers and product managers on the CORE team centered on Search, Discovery, and Accounts to ensure a cohesive platform journey for all users.

This role reports to the Product Design Manager of the CORE design team.

You will

  • Work in a fast-paced environment with a cross-functional group of product and project managers, engineers, data scientists, and product marketers to understand why (and how) our customers search and discover content to help shape solutions they need to achieve their goals.
  • Work closely with our third-party technology partner to integrate their rapidly changing APIs
  • Create and communicate user-centered design solutions—at all fidelities—to teammates and stakeholders, using storyboards, flows, wireframes, mockups, and prototypes
  • Work closely with front-end engineers to implement page layouts using our design system or to create bespoke components—to ensure features launch at the highest quality bar
  • Create simple, intuitive product experiences and workflows—inside and outside of the primary search experience—in the realm of data science, machine learning, and API services
  • Iterate and improve global and utility navigation patterns across the product
  • Advocate and perform user research—both qualitative and quantitative—to help identify user motivation and needs and to validate solution ideas
  • Partner with product managers and engineers to frame problems and iteratively design, ship, and measure solutions together using a user-centered design approach
  • Mentor more junior designers and contribute to the greater good of the design team

Let's talk if you have

(Minimum requirements)

  • 6+ years of real-world product design experience, Enterprise SaaS or E-Learning preferred
  • A portfolio showcasing modern work you have shipped that portrays a balance of process, aesthetics, usability, and outcomes met
  • Experience working with research and data to drive decision making
  • Experience with information architecture in a data-rich environment
  • Experience working directly with stakeholders to drive consensus and mine for value
  • Effectiveness in working across organizational boundaries to define, manage, and prioritize work
  • Proven experience applying UX best practices in responsive web applications
  • Excellent communication skills (storytelling, speaking, writing, presenting), and consider yourself a continuous learner
  • Highly proficient in working and prototyping with Figma
  • Worked with and contributed to a shared, component-based design system
  • A positive attitude and want to do the best work of your life

Bonus Points

  • Experience designing for global search in a data-intense product
  • Experience designing for information-rich sites and apps
  • Experience working with modern technologies such as machine learning (ML) and natural language processing (NLP)

Include these with your application

  • A link to your online portfolio or equivalent presentation of work samples (required)

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

+30d

Technical Success Specialist

O'Reilly MediaRemote, United States
agilejiraslackapi

O'Reilly Media is hiring a Remote Technical Success Specialist

Description

About our team


The O’Reilly Platform Integration Team works side by side with our Enterprise clients to implement and configure our Learning Platform to meet their requirements. We guide and collaborate with our clients and other O’Reilly teams to bridge the gap between our clients' infrastructure and our Learning Platform interface points such as Authentication & Authorization, Content Discovery, and Usage Reporting. We bring our experience in a variety of disciplines and our motivation to achieve the best possible outcome to each engagement. We advocate for product enhancements that will improve the efficacy and flexibility of platform integrations. We work for a diverse, global customer base who have a wide variety of expectations, requirements, and restrictions for their integrations with O'Reilly.


About the role


The Technical Success Specialist on the PI Team will work directly with large Enterprise clients to set up single sign-on access to the O’Reilly Learning Platform. In this role, you will be responsible for verifying & clarifying requirements, setting clear and realistic expectations, and the hands-on configuration, debugging, and adjustment of SSO integrations. To succeed in this role, you should have a strong interest in technology, be comfortable in a customer facing operations role, and have excellent time management skills. 


About you


We seek candidates who work effectively in an agile environment and with collaborators who are distributed across multiple time zones. We value colleagues who are helpful, respectful, humble, and always willing to do what’s best for our users. We desire teammates who possess a mindset of compassion and curiosity, tempered by a scientist's skepticism. The people on our team have come into their roles through diverse nontraditional and traditional career paths, and we welcome all applicants who bring a passion for life-long learning, the drive to succeed, and a desire to grow.


Job Responsibilities


  • Complete well-defined SSO and API integration work, consulting with engineers as needed.
  • Perform due diligence related to integrations
    • Identify potential conflicts with other accounts or individual subscribers.
    • Ensure the integration as built aligns with the requirements.
    • Test as much of the work as possible before requesting customer testing.
  • Assist with requirements gathering and tracking
    • Ensure that all requests are tracked in Jira and have enough detail to be actionable.
    • Review customer requirements and request clarification as needed. 
    • Perform an integration health check one week after work is completed and update the jira accordingly.
  • Monitor upcoming SSO certificate expirations, make a tracking ticket, and contact the client's SSO team to coordinate the certificate update.
  • Triage support escalations from Customer Care when integration issues require specialized expertise.

Shared responsibilities


  • Accurate and timely documentation of your work on the associated Jira ticket.
  • Monitor team communication channels during business hours, such as Slack, email, and IP phone.
  • Maintain familiarity with O'Reilly platform integration capabilities.
  • Answer technical questions from internal and external customers related to platform integration: SSO, deep linking, pre-built integrations, API, etc. 
  • Update team documentation as required.
  • Be available for the rare task which cannot be scheduled during your regular working hours. There is no on-call work for this position.

Let’s talk if you have


  • At least one year of professional experience in a customer-facing tech-related role
  • Familiarity with online identity, privacy, and single sign-on.
  • Technical aptitude and attention to detail; sharp critical thinking skills and problem solving ability.
  • Excellent time management, organizational, and communication skills.

We also appreciate


  • A desire to expand your own knowledge while helping customers solve problems.
  • Self-starter with the ability to interact directly with customers to support our implementation process.
  • A mindset of compassion and curiosity, balanced by a scientist's skepticism.
  • A passion for life-long learning, a love of diversity, and a desire to grow.
  • Familiarity with agile methodology. Project Management experience is a plus.
  • Experience managing or integrating any popular LMS, LXP, HRIS, or IAM solution is also a plus.

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that are necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity


At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Digital Publishing Specialist

Description

Job Summary

 

The Digital Publishing Specialist plays a key support role in O'Reilly's Publishing Services division. Working within the Tools group, the Specialist provides support for production staff through all stages of their workflow, assists authors and editors in preparing content for production, and maintains and improves tools used within production and across the company for access to and manipulation of book files and other content. The Specialist also performs an important role in the interactive content program, providing technical support and guidance to talent and staff in a quickly evolving environment. We're looking for someone who is bright, self-motivated, passionate about publishing, and eager to learn new technologies and next-generation publishing workflows. Prior programming experience a huge plus, but willing to train the right candidate.

 

Essential Functions

 

  • Convert book content among multiple file formats using scripts and automation tools
  • Provide support for production staff, editorial staff, and authors in use of in-house publishing and interactive learning software
  • Fulfill internal and external requests for content and customizations
  • Assist production staff in automating batch editing tasks
  • Monitor and respond to support queue
  • Perform quality control checks on author manuscripts
  • Troubleshoot production issues to ensure timely release of books and interactive learning products

 

Knowledge, Skills, Abilities

  • Strong ability and desire to learn new technologies.
  • Ability to multitask, adapt to changing workflows and tools, and engage in creative problem solving.
  • Experience in troubleshooting and problem solving in a deadline-driven environment.
  • Experience withAsciidoc/Markdown,(X)HTML5, CSS, XML, XSLT, andLaTeXor strong willingness to learn.
  • Experience with version control systems (git/GitHub preferred).
  • Experience with ebook development/production (EPUB) a big plus.
  • Proficient in one or more scripting languages (Python or Ruby preferred), or a strong aptitude for programming and a willingness to learn.
  • Attention to detail.
  • Service orientation toward helping others use technology to accomplish their work.
  • Strong written communication skills and an ability to explain technical information to both technical and non-technical audiences.

 

Minimum Qualifications

  • 1-3 years professional experience preferred
  • Bachelor's degree (or equivalent experience)
  • Related experience in a technology or publishing organization

 

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more:https://www.oreilly.com/about/

 

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more:https://www.oreilly.com/diversity








See more jobs at O'Reilly Media

Apply for this job

+30d

Product Manager

O'Reilly MediaRemote, United States
Designscrumapi

O'Reilly Media is hiring a Remote Product Manager

Description

About Your team

O'Reilly Media is looking to bring on a passionate and deeply curious Product Manager to help define and build out our product offering that helps companies define and support their learning goals. Join our growing product team as we continue to improve our SaaS platform, helping over 2.5M professionals learn by doing. 

 

About the Job

Reporting to the Group Product - Core, this Product Manager role gives you the opportunity to help define and execute against our customer reporting/API roadmap across a variety of product lines. Working closely with our Data and Machine Learning teams, you’ll help define product requirements and build insights ,reporting and API features for our users and account admins. By balancing customer feedback, white-glove support, and product development best practices you’ll help realize the vision of our developing product portfolio.  We always put the customer and the user experience first, as we identify new ways to measure the ways people learn and communicate these insights in useful ways to our user base. Leveraging the most effective research and data gathering methodologies, you’ll work with your team to define and execute on key features and new capabilities for our learners and their managers. 


Job Details

  • Deep dive into our learning product offering and all our customers - this includes O’Reilly Learning and our Insights Dashboard/API.
  • Work closely with the Group Product Manager for mentorship and to understand the broader business vision and product strategy. 
  • Rapidly break down objectives into plans with specific, actionable steps.
  • Work with engineering and design to define feature work, and help oversee the execution of that work through design, development, launch, and go-to-market activities.
  • Identify KPIs in the space to measure and drive your efforts forward, not afraid to get into the data. 
  • Recognize when software is only one aspect of a great solution and work with business stakeholders to apply marketing and operations levers in delivering business results.
  • Facilitate trade-off discussions between different stakeholders: marketing, research, engineering, design, etc. 
  • Work closely with a Project Manager and help lead scrum ceremonies such as grooming, sprint planning, demos, and retrospectives.
  • Collaborate with Product Designers to generate and test hypotheses, establish design direction, and create ideal user experiences.
  • Work with the product marketing team to understand the competitive landscape, and where the biggest opportunities lie.
  • Manage internal and external customer feedback to understand the Voice of the Customer including monitoring, responding to, and making actionable roadmap recommendations on the feedback.
  • Develop relationships with new and existing account admins leveraging our Insights Dashboard and reporting features, in partnership with our Customer Success teams, to form a deep connection with our user community

About You

  • You’re deeply curious, always looking to learn and improve.  
  • You have a bias toward action. 
  • You’re able to synthesize information, form a hypothesis, and defend it against scrutiny.
  • You deeply empathize with our customers who are life-long learners and building technical skills.
  • You’re able to communicate clearly in whatever way the situation calls for – in writing, with visuals and data, and in person.
  • You’re able to balance customer needs with company vision.
  • You’re able to put ouroperating principlesinto practice, and draw from them as a source of inspiration and guidance.

Minimum Qualifications

  • Strong familiarity with SaaS operational processes and enterprise structure 
  • Ability to manage difficult customer relationships, work with sales, and manage expectations by creating clear communication
  • Deep understanding of analytics and different ways to measure success
  • Exposure and familiarity with the product development process 
  • Demonstrated ability or capability to lead customer discovery efforts, including ideating, prototyping, testing, and iterating on solutions with customers
  • Basic working knowledge of scrum development methods required.
  • Bachelor’s Degree required or equivalent experience.
  • SaaS product development experience preferred but not required.
  • Interest and awareness of the latest developer trends and technologies.

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Business Intelligence Reporting Analyst

Description

About Your team

O’Reilly Media is growing our enterprise data team of reporting analysts, architects, and engineers. This team is responsible for data governance, business intelligence, enterprise data architecture, data analytics, and ensuring that data is managed as a core corporate asset at O’Reilly.   As a member of the enterprise data team, you will work collaboratively with engineering, product, security, data science, legal, finance, marketing, customer service, and individuals throughout all areas of the business to ensure reliable and trustworthy access to business intelligence reporting in support of  business decision making and strategy development.

 

About the Job

As a Business Intelligence Reporting Analyst you will be responsible for helping O’Reilly access and understand our data, generating best-in-class visualizations and reporting in support of business decision making. We are looking for a candidate who not only has the technical skills to build out quality reporting across multiple platforms and tools, but someone with experience to help us understand what we are looking at, and define what we should be looking at. We are actively investing in how we manage data across our organization and need a team player to help us achieve this goal successfully.

You Will

Work with executives, managers, and employees across the organization to gather and define requirements for reporting needs 

  • Provide insights and recommendations on how our organizationandour end customers can best understand, access and visualize our data
  • Build reporting across multiple BI platforms
  • Train users in the development, maintenance and use of reporting in a BI platform
  • Work with multiple teams to help define how data should best be captured, used, presented and defined across our organization
  • Assist with the development of a new Data Quality Framework
  • Assist with the development, implementation and ongoing support of new reporting related tools including BI Tools (ie; Power BI, OBI), Data Prep, ETL/ELT tools 
  • Assist in the design, building and monitoring of key quality metrics and health dashboards

Let's talk if you have

(Minimum requirements) 

  • Bachelor's Degree required
  • 3+ years of experience doing similar work
  • Advanced BI skills
  • Hands-on, proven experience with reporting technologies like Power BI
  • Great communication and collaboration skills. Ability to communicate with technical and non-technical team members

Bonus Points 

  • Experience with OBIEE
  • Experience working with a Data Governance Framework
  • Technical competency with cloud database technologies

 

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity


 

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Data Quality Analyst

Description

About Your team

O’Reilly Media is growing our enterprise data team of analysts, architects and engineers. This team is responsible for data governance, business intelligence, enterprise data architecture, data analytics, and ensuring that data is managed as a core corporate asset at O’Reilly.   As a member of the enterprise data team, you will work collaboratively with engineering, product, security, data science, legal, and individuals throughout all areas of the business to ensure reliability, quality, and trustworthiness of data used for business decision making.

 

About the Job

As a Data Quality Analyst you will be responsible for helping O’Reilly ensure the reliability of our enterprise data. Data is one of our most important assets, and as a member of our data team you’ll be responsible for helping us manage it. We are looking for a candidate who not only has the data analysis skills to successfully investigate, analyze and respond to day to day business issues, but also someone who has the ideas, experience and desire to help us build proactive solutions that will help us improve and grow the reliability, consistency and quality of our data platform as our company grows.  

You Will

Investigate and manage questions and incidents related to enterprise data for root cause analysis

  • Work with engineers to provide recommendations on solutions to existing data quality issues 
  • Design, build and monitor key quality metrics dashboards, alerts and other monitoring tools
  • Implement proactive anomaly detection to identify potential data streams with errors; covering both the known and unknown
  • Collaborate on the design of a data quality framework
  • Work with data architects, product managers, engineers and business intelligence analysts to understand and define clear data definitions and conventions across the organization
  • Work with product managers and architects on product changes to help ensure an accurate understanding of the use and impact of data to ensure quality and reduce risk 
  • Work directly with end users to define, understand and help solve questions and problems around data
  • Documentation of data classification, definitions and requirements across all data domains



About You

  • You care about data quality
  • You have strong data analytics skills 
  • You have proven experience doing data analysis at an enterprise level  


Let's talk if you have

(Minimum requirements)

  • Bachelor's Degree required
  • 3+ years of experience doing similar work
  • Advanced knowledge in SQL 
  • Previous experience with data analysis and data profiling
  • Experience working with a Data Governance Framework
  • Technical competency with cloud database technologies
  • A basic knowledge of Python

Bonus Points

  • Degree in statistics, mathematics, computer science, information management, or similar
  • Technical competency in ETL / ELT tools
  • Experience with digital analytics tools, like Google Analytics or Omniture
  • Hands-on experience with reporting technologies like Power BI
  • Familiarity with Data Governance tools like Collibra or Erwin
  • Experience with Machine Learning

 

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more:https://www.oreilly.com/about/

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

 

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+30d

Cloud Software Engineer

O'Reilly MediaRemote, United States
agileterraformsqlazureapipostgresqlmysqlpythonAWSjavascript

O'Reilly Media is hiring a Remote Cloud Software Engineer

Description

About Your team

The O’Reilly Media’s Cloud Engineering team is made up of a diverse set of engineers tasked with managing the microservices and infrastructure that power O’Reilly’s cloud learning. 

We’re a highly collaborative and supportive team that focuses on ensuring each member of the team is exposed to as much of our stack as possible. We believe in “raising the water level” so that each member of the team is given an opportunity to grow and to help others grow. 

 

About the Job

The Cloud Software Engineer position encompasses responsibilities that include creating and maintaining new microservices and infrastructure that enable cloud learning on the O’Reilly platform. 

This job is different from your traditional Cloud DevOps role as you’ll be spending a significant amount of time in code building software to scale up and tear down cloud infrastructure.

Your day-to-day workload will vary but you can expect that some of the following tasks will be common occurrences:

  • Create and maintain microservices that automate cloud operations in all major clouds
  • Working with RESTful APIs
  • Writing or debugging Unit tests for your code
  • Writing or debugging Terraform to create or update infrastructure
  • Using Datadog to debug and monitor services our team owns
  • Thinking through and designing solutions for delivering cloud services to our customers
  • Triaging an issue in a microservice

Job Details

  • Develop microservices, tooling, and infrastructure that helps support cloud learning
  • Actively recommend improvements to company infrastructure and product vision
  • Keep apprised of new developments in cloud solutions and educate other team members on related skills
  • Document system and service configurations and procedures
  • Monitor systems, applications, services, and network performance/availability
  • Execute on implementation and execution of project plans
  • Establish and recommend policies on system use and services
  • Work with the team to help maintain the overall security of the Platform



About You

  • Familiar with cloud infrastructure ( GCP, AWS, or Azure )
  • Software Development experience writing code
  • Experience building API’s or microservices
  • Excellent oral communication skills and good writing skills
  • Knowledge of at least one SQL database system such as PostgreSQL or MySQL
  • Knowledge of at least one programming language such as Python, Bash or JavaScript
  • Bonus for knowledge of Terraform and its use in practice

ForCloud Engineers, we are interested in individuals with a background in software engineering and solid knowledge of cloud infrastructure skills. We desire conscientious candidates who work comfortably in an autonomous fashion, self-driven agile environment.  You should be willing and able to work with a small focused team to bring individual features to fruition, but also to work with the broader team of engineers to collaborate on initiatives that span the whole learning platform.  We value colleagues who are helpful, respectful, communicate openly, and are always willing to do what’s best for our users.

We invite developers who value automated testing and welcome code reviews as an essential element of continuous learning. The people on our platform team have taken many traditional and non-traditional paths to the developer profession, and we welcome diverse teams that are bound together by a mutual love for learning.

 

Minimum Qualifications

  • 4-year college degree in Computer Science or related field, or combination of relevant education and experience
  • 3+ years of proven experience in Software development
  • 2+ years of proven experience with cloud infrastructure
  • Experience with creating and maintaining microservices
  • Experience with using a language such as Python, or JavaScript




About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity



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+30d

Data Scientist

O'Reilly MediaRemote, United States
jirapostgressqlgitmysqllinuxpythonbackend

O'Reilly Media is hiring a Remote Data Scientist

Description

About O'Reilly Media

O’Reilly’s mission is “changing the world by sharing the knowledge of innovators.” For the last 40 years, we’ve been helping people learn new skills, track significant new technologies, and build careers in technology and business. This extends to our employees: we have a long and proud history of encouraging and enabling the people who work here to take advantage of O’Reilly’s resources and network to keep learning, take on new challenges, and build careers. O’Reilly Media has two main offices, in Boston and Sebastopol (San Francisco Bay Area), with a large portion of our employees working remotely.

Learn More



About your team

Data drives much of what we at O’Reilly Media do, making the Data Science Team central to how the company operates and continues to grow its influence. We provide business analysis and reporting, build machine learning models, develop prototypes for data-intensive components to the platform, and maintain data systems. We are a distributed team working remotely from home offices, but we place a strong emphasis on teamwork and collaboration: an ideal candidate is one that is both self-motivated and enjoys working with others. Team members are encouraged to learn new skills and technologies as they relate to our mission. We believe work should be fun and friendly, and we hold dear our core belief in maintaining a healthy work-life balance.


About the Job

We have an opening for a Data Scientist who will perform a variety of analyses and data tasks to support core business capabilities such as marketing, sales and product improvements.

Both quantitative and qualitative aspects of analysis are important to this role. The Data Scientist’s primary responsibilities include pulling, cleaning, transforming and analyzing both internal and external data, as well as performing more advanced modeling and machine learning tasks. Some of our projects are based on requests from other departments, others are driven by larger data science team goals. Often we are asked to look into fairly open-ended problems, which requires a degree of  creativity, curiosity and research skill.

Crucial to this role is seeing the bigger picture: not just following the instructions of a JIRA ticket or request, but realizing the implications and actionable potential of an analysis. The Data Scientist must understand what data we have – or need to obtain – in order to provide significant insights and value to our learning customers and internal organization. This demands creativity and drive to figure out how to get the data, and how to use the data to keep O’Reilly at the forefront of learning.

The Data Scientist works on problems that are core to the company’s mission. Our team is at the forefront of some of the business’s major challenges, for example, understanding and modeling how users progress through content and developing metrics that describe their learning experience. This role has a significant opportunity to positively impact the company through data-driven means.

Most of our analysis is performed in Python and SQL. Our primary data storage systems are based on Postgres, Redshift, MySQL, BigQuery and Google Cloud Storage. The Data Scientist will:


  • Extract, transform and analyze platform and customer data based on requests from product, sales, marketing and executive teams
  • Write code to automate processes for routine data reporting requirements
  • Undertake research to explore more open-ended data problems
  • Effectively present and communicate research results with coherent visualization and actionable recommendations
  • Work with product teams on platform features such as user-facing dashboards, personalization, topic organization, search and content discovery
  • Maintain our backend data ETL processes and automated reporting services
  • Drive the Data Science Team’s impact in the company by taking the initiative with data-driven solutions for company problems

About You

You should have a strong foundation in Python programming for data-related tasks, including experience with data science packages such as NumPy and scikit-learn, and strong SQL skills. The level of coding required will go beyond simple scripts and queries: we are always trying to automate the boring stuff with well-designed and efficiently engineered packages of code. Some knowledge of git, unix commands and big data / distributing computing solutions is highly valued.

Key skills and Experience

  • 2+ years in data science / analytics, or equivalent
  • Excellent Python skills
  • Strong SQL skills
  • Personable and able to work with with others in a team
  • Significant experience combining and transforming data
  • Experience with wrangling dirty data
  • Excellent critical thinking skills and the ability to develop creative solutions to challenging problems
  • Ability to create effective data visualizations
  • Excellent written, verbal, and presentation skills
  • Experience with scientific computing and machine learning, especially NumPy, SciPy and scikit-learn
  • Experience working with unstructured text data and performing NLP tasks
  • Comfortable working on a Linux server
  • Self-motivated and ability to work independently when necessary

 

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn More

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+30d

Managing Editor

O'Reilly MediaRemote, United States

O'Reilly Media is hiring a Remote Managing Editor

Description

The Managing Editor is responsible for leading and managing a team of development editors to project manage and develop books and other content formats that meet O’Reilly standards. Responsibilities include managing and training a large team of development editors, assigning projects and managing staff resources effectively and monitoring the quality and status of all content we produce. The Managing Editor needs strong problem-solving, relationship-building, and decision-making skills as the position involves both working independently and depending on and interacting with other team members to meet editorial and production schedules. Training and utilizing staff resources effectively is one of the biggest challenges of the Editor’s job and often requires effective problem-solving to meet deadlines and at the same time remain sensitive to other departments’ priorities. Strong communication skills are the main prerequisite for this position.  

 

The candidate will ensure the delivery of high-quality content by collaborating with editorial leadership and production. The candidate must communicate effectively with many different groups and work proactively in a highly complex, deadline-driven, fast-paced environment where solutions and workflows are not always established and are ever-changing.

 

The candidate must demonstrate previous experience working across groups to successfully deliver content on time and on budget. Attention to detail, flexibility, and integrating teams are key aspects of this position. The position reports to the Director of Content Strategy and is a remote position.

  

ESSENTIAL FUNCTIONS:

  • Hire, train, and manage a team of development editors to ensure they meet our budget deliverables
  • Track and report on team’s goals on a weekly basis 
  • Work closely with Production and Interactive Learning staff and gain deep knowledge of internal tools and databases to deliver content according to specific deadlines
  • Lead check-in meetings with Editorial teams to extract information on upcoming projects and then manage them to completion
  • Work closely with Acquisition Editors to ensure smooth handling of all projects and authors
  • Act as a single source of up-to-date information concerning products for all departments.



KNOWLEDGE, SKILLS AND ABILITIES:   

                                         

  • Proven project management and leadership record
  • Ability to develop and execute on a content strategy
  • Desire to grow individual team members
  • Strong understanding of the business visual, goals, and strategies
  • Effective written, presentation, and verbal communication skills
  • Ability to unravel particularly thorny content development problems
  • Ability to work on tight deadlines
  • Ability to write clearly and accurately on technical subject matter
  • Ability to effectively communicate with all stakeholders including authors, trainers, and production team members
  • Ability to maintain high professional standards in interacting with others—inside and outside of the company—at all times

 

About You 

You are a continuous learner, self-starter, and problem solver with strong project management and relationship management skills. You enjoy learning, leading, coaching, and helping team members build their own skills to succeed. You have excellent editorial instinct and people and project management skills. You have a solid understanding and appreciation of the business goals and are a masterful relationship manager. 

 

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more:https://www.oreilly.com/about/

 

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more:https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Sales Development Representative

Description

As a Sales Development Representative (SDR), you will help build our sales pipeline by connecting with prospective customers, understanding their unique needs, and identifying the best way to position O’Reilly’s products and services. You’ll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth. 

You will participate in a multiyear development program focused on building your foundational sales skills and mastering those skills to enable progression to more senior sales positions. Your onboarding will consist of a comprehensive sales training focused on mastering consultative selling skills and learning about O’Reilly’s products and services. This will provide you with the tools to make an instant impact as part of a highly collaborative sales team.  The SDR role provides a fantastic opportunity to join an accomplished and talented sales team in a role that offers uncapped earning potential and a clear, results-focused career path.

About the Role

As part of O’Reilly’s sales team, you will be a strategic member of the organization supporting critical corporate sales goals. In most cases, you may act as the first contact for O’Reilly’s business prospects. You may also be working with existing customers to drive maximum adoption of O’Reilly’s solutions. 

The SDR role is a challenging and exciting role that will test your sales skills, strategic thinking capabilities, ability to remain focused, and follow-through on lead generation targets. You will be provided the tools, data, and coaching to help you be successful in growing the company’s sales pipeline. 

The O’Reilly Media portfolio of products includes best-in-class editorial products, the O’Reilly learning platform and our newly acquired interactive teaching platform, Katacoda.com.  In this role, you will work on all O’Reilly products to bring learning to millions of global users.  

Your Responsibilities

  • Build a strong sales pipeline by conducting a large volume of daily outbound calls and other types of outreach to current customers and new sales prospects 
  • Gather prospect information and initiate the first step in identifying those interested parties in learning more about the company’s products and services
  • Collaborate with the field and inside sales teams to develop creative outreach strategies.
  • Schedule product demonstrations for field and inside sales representatives.
  • Manage customer calls and web presentations
  • Ensure all data is properly maintained and updated in the company’s CRM application (Salesforce)
  • Gain in-depth knowledge of O’Reilly products and technologies, territories, accounts, competitors, industry trends, etc.
  • Develop good customer relationships to identify and drive product expansion/upsell opportunities 

Preferred Qualifications

  • BS or BA degree, or a combination of relevant education and experience
  • 0-2 years work experience
  • Excellent written and verbal communication skills
  • Passion for sales and a desire to work in a fast-paced, results-driven environment
  • High customer empathy and ability to handle objections
  • Previous sales experience is great, but not required
  • Demonstrated ability to communicate using technical concepts
  • Working knowledge of O’Reilly Learning platform is a plus 
  • Professional demeanor
  • Able to demonstrate critical thinking skills to acquire a higher level understanding of the role and mission of the broader sales team

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just

See more jobs at O'Reilly Media

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+30d

iOS Engineer

O'Reilly MediaRemote, United States
agileswiftmobileslackscrumiosUXqaandroid

O'Reilly Media is hiring a Remote iOS Engineer

Description

About Your team

Our tight-knit and collaborative mobile apps team has a strong user focus and cares a great deal about high-quality software. We value colleagues who are helpful, respectful, communicate openly, and are always willing to do what’s best for our users. We spend time each week listening and responding to customer feedback to make sure we’re delivering useful, timely improvements. The team is broadly distributed across the US and constantly encourages each other to deliver work that instills pride and fulfillment


About the Job

We are looking for an experienced and capable iOS developer to help grow our existing app and support libraries, written entirely in Swift. The Software Engineer will be routinely implementing features, fixing bugs, performing maintenance, and troubleshooting problems within the codebase. Most changes you make will be accompanied by unit tests to confirm their desired behavior. Software Engineers will submit code for review by their peers in the form of pull requests, and will regularly review code by their peers.


Job Details

In a normal week, you might:

  • Develop a new feature from a user story using Swift
  • Collaborate with product managers to define clear requirements, deliverables, and milestones
  • Team up with the Android squad to encourage app parity and leverage experience
  • Review a pull request from a coworker and pair on a tricky problem
  • Provide a consistent and reliable estimate to assess risk for a project manager
  • Learn about a new technology and present it to the team
  • Identify opportunities to improve our apps through research and proof of concepts
  • Work iteratively with UX designers to create user-centric solutions
  • Help QA and troubleshoot a pesky production problem and push up a hotfix
  • Participate in agile process and scrum ceremonies

Why you'll love working on our team:

  • You'll be working for a company that embraces and pursues new technology
  • You'll be working with a leadership team that trusts and engages its employees
  • We believe in giving developers the tools and hardware that they need to do their job
  • Competitive salary with full benefits (health/dental/vision insurance and 401k)

About You

What we like to see for anyone joining the iOS team:

  • Deep knowledge of Swift
  • Deep knowledge of UIKit and Auto Layout – a love/hate relationship with Auto Layout is completely acceptable and, honestly, expected of any adequately experienced candidate :-)
  • Proficiency with Core Data
  • Experience with unit testing
  • Strong drive to experiment, learn and improve your skills
  • Respect for the craft – you write self-documenting code with modern techniques
  • Great written communication skills – we do a lot of work asynchronously in Slack and Google Docs
  • Empathy for our users – a willingness to spend time understanding their needs and difficulties is central to the team
  • Desire to be part of a compact, fun, and hard-working team


Not required, but for bonus points:

  • Formal education in computer science
  • Experience working in a distributed team
  • Contribute to open source projects
  • Knack for benchmarking and optimization
  • Know your way around concurrency/multithreading code
  • Experience with building (server-side) and consuming (client-side) RESTful JSON APIs
  • Familiar with the competitive landscape for learning and self-improvement apps
  • Background in synchronizing information across devices with support for offline functionality

For EXTRA bonus points:

  • Interest in emoji
  • Masterful use of GIFs
  • Deep love of tacos

Minimum Qualifications

  • 2+ years of professional iOS development (or equivalent) experience
  • 1+ year experience of working in an agile environment
  • Experience in developing, submitting, and releasing mobile apps on the App Store (preferably with at least one still available for download)
  • Ability to work in a self-driven, autonomous fashion

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Demand Generation Manager

Description

About the Team

 

At O’Reilly, demand generation is an integral part of the company’s success in meeting overall growth goals and expanding to new markets. Working hand-in-hand with the enterprise marketing team and marketing operations, our demand gen team ensures our global sales teams are getting the qualified inbound leads they need to create their sales pipeline and meet revenue goals.  The demand gen team brings O’Reilly to market through a variety of digital channels by providing the messaging, content, and creative assets that attract our target audience. 

 

About the Job

 

O’Reilly is looking for a Manager of Demand Generation to join its marketing team. We need someone with experience in executing against performance oriented, B2B lead generation programs. The ideal candidate will have a strong background for implementing, optimizing and scaling campaigns through channels like LinkedIn, Reddit, and Google. We would like someone who can effectively help construct tests across paid search, social and display, is highly analytical and is comfortable evaluating success metrics for marketing activities, and adjusting efforts accordingly. 

 

As Manager, Demand Generation for EMEA Markets you will:

 

  • Oversee implementation and planning of online marketing activities across established and emerging channels such as SEM, paid social media, retargeting, display advertising and other channels as needed. 
  • Identify opportunities to optimize and scale demand generation programs to improve conversion and marketing efficiency.
  • Propose and implement A/B testing of messaging within key channels to improve overall campaign efficiency.
  • Manage to  budget and lead generation goals, allocating funds across channels to deliver against goals and marketing ROI. 
  • Collaborate with marketing operations teams to measure lead quality and be able to optimize marketing campaigns to deliver strongest quality lead flow.
  • Test into new and emerging marketing channels to identify new placements to reach new audiences and drive scale.  
  • Analyze and report on campaign performance and share validated learnings.  
  • Work closely with across the marketing team to understand messaging strategy and approach, go-to-market strategy to support new product features, collaborate on site optimization and with the analytics teams 
  • Evaluate marketing policies and logistics,  working toward improved marketing policies and efforts. 

 

Requirements

 

  • Bachelor’s degree
  • 4-6 years of experience in digital marketing and advertising
  • Specific experience in building and optimizing B2B lead generation campaigns for technology products or services. 
  • Experience building campaigns within LinkedIn, Google and other digital media platforms
  • Experience utilizing tools such as Google Analytics for marketing funnel evaluation. 
  • Highly analytical, with strong skills in extracting insight from data. 
  • Ability to thrive in a fast-paced, “get it done” entrepreneurial environment
  •  Excellent written and verbal communication

 

About O’Reilly Media

 

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.


At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

 

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

 

Learn more: https://www.oreilly.com/about/

 

Diversity

 

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

 

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Design Systems Lead, Learning Platform

Description

Our Team

The Product Design team at O'Reilly focuses on delivering highly impactful outcomes for millions of enterprise learners, teachers, creators, and content partners at all touchpoints across the learning journey. We're a cross-disciplinary group of thinkers and doers driven by a vision to work on stuff that matters and create more value than we capture.

Join our mission to change the world by spreading the knowledge of innovators—through design.

About the Role

We're looking for a Sr. Product Designer to drive a newly formed Design Systems team within the larger Product Design group at O'Reilly. The design system is used by O'Reilly product designers and engineers every day and impacts the lives of millions of end-users each year. In this role, you will work alongside product and engineering leaders to lead the strategy and operations of this multidisciplinary initiative while coaching and providing direction for designers as they evolve the design system.

This role reports to the Director of Product Design.

You will

  • Drive a significant initiative to evolve our current design system—from implementing foundational principles such as the grid, breakpoints, color, and type to a feature-complete set of core components
  • Work hands-on with senior members of product design and brand to deliver a vision that elevates the standards and design aesthetic of O’Reilly’s visual language across the online learning platform
  • Strike a balance between custom themed third-party library components and bespoke hand-rolled ones that help differentiate the product
  • Work closely with Product Designers, UX Writers, and Engineers to build on our component library and to create guidelines and processes that ensure we are designing and building uniform experiences
  • Mentor and inspire at least one UI/UX Engineer and Designer, providing design direction and pushing the quality of the design work
  • Build relationships with cross-functional team members and effectively speak to process, design goals, and team vision as a firm representative of the design team
  • Periodically conduct end-to-end audits of our visuals and design system to push the design system forward continually
  • Manage the design system roadmap and drive quarterly planning
  • Create documentation to evangelize consistent usage of the design system
  • Work alongside the broader Design Leadership team to craft our teams’ culture, processes, and tools

Let's talk if you have

(Minimum requirements)

  • 6+ years of professional experience working as a designer or design systems lead in a creative agency or a design team within a larger organization, Enterprise SaaS or E-Learning preferred
  • A portfolio of design projects that demonstrates systems thinking, technical skills, interaction design, and visual design
  • Previous experience working on design systems that have a proven track record of providing value to the business
  • Proficient knowledge of HTML, CSS, and JavaScript (React)—including CSS preprocessors and testing frameworks—Engineering background preferred
  • Experience working with third-party component libraries (e.g., Material UI, Bootstrap)
  • A deep understanding of UX best practices in responsive web applications—including accessibility guidelines
  • Strong visual awareness and sensibilities
  • Excellent communication skills (storytelling, speaking, writing, presenting), and consider yourself a continuous learner

Bonus Points

  • Experience working with research and data to drive decision making
  • Experience working with LaunchDarkly and Appcues
  • Previous experience managing other designers or engineers

Include these with your application

  • A link to your online portfolio or equivalent presentation of work samples (required)

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity




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O'Reilly Media is hiring a Remote Senior Site Reliability Engineer

Description

About Your team


O’Reilly Media’s Site Reliability Engineering team is made up of a diverse set of engineers tasked with monitoring, maintaining, and upgrading the Cloud Infrastructure and developer tooling that supports our online learning platform. The SRE team at O’Reilly is small and growing, so there is plenty of room for new members to shape the team’s vision and direction.


We’re a highly collaborative and supportive team that focuses on ensuring each member of the team is exposed to as much of our stack as possible. We believe in “raising the water level” so that each member of the team is given an opportunity to grow and to help others grow. 

 

About the Job


Site Reliability Engineers at O’Reilly work closely with both Product Engineers and Platform Engineers to ensure that our Online Learning Platform is always stable. Engineers in this position are expected to write and maintain infrastructure automation code, help developers troubleshoot issues with their microservices both in and out of production, contribute code to our microservice management platform, and more. As a senior member of the team you will be expected to not only function as an individual contributor but to help build the team’s roadmap by proposing new initiatives and seeing them through to completion. 


Your day-to-day workload will vary but here are some things the team has done or is doing:

  • Spinning up Argo Workflows to build a pipeline for running Terraform in Kubernetes
  • Updating the Nginx container image used by all our services to support Datadog APM
  • Helping with our migration from one CDN to another
  • Migrating our microservices from Nginx to Envoy to better leverage Istio
  • Decreasing spend by transferring our stateless workloads to preemptible GCE nodes

Job Details


  • Build tooling to enhance visibility into microservices performance and reliability
  • Write, maintain, and deploy the Terraform modules that define our cloud infrastructure
  • Influence the cloud architecture of our learning platform
  • Contribute code to our microservice management platform - theChassis
  • Actively recommend improvements to company infrastructure and policy
  • Be part of a 24/7 on-call rotation and a 9-5 triage rotation
  • Document system and application engine configurations and procedures
  • Monitor systems, applications, services, and network performance/availability
  • Work with the team to help maintain the overall security of the Platform
  • Keep apprised of new developments in cloud solutions and educate other team members on related skills

About You


  • Proficient in  operating microservices and (managed) databases in production environments
  • Comfortable designing and writing  Front and/or Backend APIs
  • Deeply familiar with cloud service providers (GCP, AWS, or Azure)
  • Proven track record of  operating and building applications for Kubernetes clusters
  • Deep understanding of how to implement and utilize modern SaaS monitoring tools 
  • Excellent oral communication skills and good writing skills
  • Proficiency in at least two programming languages such as Python, Javascript, or Bash 
  • Knowledge of configuration management technologies such as Ansible or Chef

For SeniorSite Reliability Engineers, we are interested in individuals with a deep understanding of cloud infrastructure and software development and a sincere interest in education. We desire conscientious candidates who work comfortably in an autonomous fashion and in a self-driven agile environment.  You should be willing and able to work with a small focused team to bring individual features to fruition, but also to work with the broader team of engineers to collaborate on initiatives that span the whole learning platform.  We value colleagues who are helpful, respectful, communicate openly, and are always willing to do what’s best for our users. Senior team members at O’Reilly are expected to be willing and capable mentors who can bring others up to their skill level.


We invite developers who value automated testing and welcome code reviews as an essential element of continuous learning. The people on our platform team have taken many traditional and non-traditional paths to the developer profession, and we welcome diverse teams that are bound together by a mutual love for learning.


 

Minimum Qualifications


  • 4-year college degree in Computer Science or related field, or combination of relevant education and experience
  • 5+ years experience in Linux System Administration
  • 5+ years of proven experience with Cloud Infrastructure
  • 1+ year of experience operating Kubernetes clusters in production environments


About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity


 

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Site Reliability Engineer

Description

About Your team


O’Reilly Media’s Site Reliability Engineering team is made up of a diverse set of engineers tasked with monitoring, maintaining, and upgrading the Cloud Infrastructure and developer tooling that supports our online learning platform. The SRE team at O’Reilly is small and growing, so there is plenty of room for new members to shape the team’s vision and direction.


We’re a highly collaborative and supportive team that focuses on ensuring each member of the team is exposed to as much of our stack as possible. We believe in “raising the water level” so that each member of the team is given an opportunity to grow and to help others grow. 

 

About the Job


Site Reliability Engineers at O’Reilly work closely with both Product Engineers and Platform Engineers to ensure that our Online Learning Platform is always stable. Your work will focus on developing infrastructure automation code, contributing to our microservice management platform, and carrying out routine maintenance and upgrades to our internal services. Part of the job also includes being part of an on-call rotation and supporting other developers who are debugging issues in production. 


Here are some initiatives the team has taken underway recently: 

  • Spinning up a workflow engine to run Terraform from within Kubernetes
  • Instrumenting our sidecar proxies so they report APM data 
  • Helping with our migration from one CDN to another 
  • Decreasing spend by transferring our stateless workloads to preemptible GCE nodes
  • Replacing our current sidecar proxy with one that provides better telemetry 

Job Details


  • Build tooling to enhance visibility into microservices performance and reliability
  • Write, maintain, and deploy the Terraform modules that define our cloud infrastructure
  • Contribute code to our microservice management platform - theChassis
  • Be part of a 24/7 on-call rotation and a 9-5 triage rotation
  • Document system and application engine configurations and procedures
  • Monitor systems, applications, services, and network performance/availability
  • Work with the team to help maintain the overall security of the Platform
  • Keep apprised of new developments in cloud solutions and educate other team members on related skills

About You


  • Experience operating microservices and (managed) databases in production environments
  • Able to design and write Front and/or Backend APIs
  • Deeply familiar with cloud service providers (GCP, AWS, or Azure)
  • Experience with operating and building applications for Kubernetes clusters
  • Understanding of how to implement and utilize modern SaaS monitoring tools 
  • Excellent oral communication skills and good writing skills
  • Proficiency in at least two programming languages such as Python, Javascript, or Bash 
  • Knowledge of configuration management technologies such as Ansible or Chef

ForSite Reliability Engineers, we are interested in individuals with a deep understanding of cloud infrastructure and software development and a sincere interest in education. We desire conscientious candidates who work comfortably in an autonomous fashion and in a self-driven agile environment.  You should be willing and able to work with a small focused team to bring individual features to fruition, but also to work with the broader team of engineers to collaborate on initiatives that span the whole learning platform.  We value colleagues who are helpful, respectful, communicate openly, and are always willing to do what’s best for our users.


We invite developers who value automated testing and welcome code reviews as an essential element of continuous learning. The people on our platform team have taken many traditional and non-traditional paths to the developer profession, and we welcome diverse teams that are bound together by a mutual love for learning.


 

Minimum Qualifications


  • 4-year college degree in Computer Science or related field, or combination of relevant education and experience
  • 3+ years experience in Linux System Administration
  • 3+ years of proven experience with Cloud Infrastructure
  • 1+ year of experience operating Kubernetes clusters in production environments


About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learn more: https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Product Design Manager, Learning (Platform)

Description

Our Team

The Product Design team at O'Reilly focuses on delivering highly impactful outcomes for millions of enterprise learners, teachers, creators, and content partners at all touchpoints across the learning journey. We're a cross-disciplinary group of thinkers and doers driven by a vision to work on stuff that matters and create more value than we capture.

Join our mission to change the world by spreading the knowledge of innovators—through design.

About the Role

We're looking for an experienced Product Designer Manager to help build, coach, and mentor a quickly growing and motivated group of designers. In this role, you'll guide the team in creating the next generation of learning experiences on the O'Reilly learning platform towards building a world-class, unified product across multiple user journeys.

The digital landscape you'll work in is vast: Courses, Playlists, Certifications, Live Events, Code (Katacoda), and our core content consumption interfaces (reader, video, and audiobooks.) The experiences you'll drive will directly impact the bottom line of the company and the outcomes of our core user base of enterprise learners.

This role reports directly to the Director of Product Design.

You will

  • Work alongside the Core Platform design team as well as a cross-functional group of product and project managers, engineers, and data scientists
  • Understand and influence the business unit’s roadmap to ensure designers are working on the right initiatives at the right time
  • Manage, mentor, and inspire a team of product designers, providing design direction and pushing the quality of the design work
  • Grow the team to meet business demands and employee development needs
  • Partner closely with design leadership around staffing, planning, and design operations
  • Build relationships with cross-functional team members and effectively speak to process, design goals, and team vision as a firm representative of the design team

Let's talk if you have

(Minimum requirements)

  • 5+ years of real-world product design experience, Enterprise SaaS or E-Learning preferred
  • 3+ years of people leadership experience (Design team preferred)
  • A track record of leading design teams with external clients or internal stakeholders through successful product launches across modern, responsive web applications
  • Experience recruiting, hiring, and retaining multi-disciplinary design teams
  • A passion to motivate and inspire people to do their best work
  • An understanding of stakeholder management, skilled at managing and adjusting expectations, and sought out for your leadership and diplomacy
  • A strong growth mindset and passion for data driven impact
  • A deep understanding of UX best practices in responsive web applications
  • Strong visual awareness and sensibilities
  • Excellent communication skills (storytelling, speaking, writing, presenting), and consider yourself a continuous learner

Bonus Points

  • Experience delivering digital products for Enterprise SaaS E-learning or Media products
  • Delivering digital products from zero to one
  • Experience working with design systems

Include these with your application

  • A link to your online portfolio or equivalent presentation of work samples (required—even if it consists of or includes work done by your team)

About the Company

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that are necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help them do just that.

Learn more:https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more:https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Product Designer, Data Insights (Platform)

Description

Our Team

The Product Design team at O'Reilly focuses on delivering highly impactful outcomes for millions of enterprise learners, teachers, creators, and content partners at all touchpoints across the learning journey. We're a cross-disciplinary group of thinkers and doers driven by a vision to work on stuff that matters and create more value than we capture.

Join our mission to change the world by spreading the knowledge of innovators—through design.

About the Role

We're looking for an experienced mid-level Product Designer to join our growing team to help define the future of "activity and insights" on the O'Reilly learning platform. In this role, you'll work across multiple levels of design—from structure to the surface—creating product experiences that meet the needs of our Individual and Enterprise end-users and Administrators. As a Product Designer in CORE, you'll enable learners to manage their activity on the platform (e.g., history, saves, assignments, etc.) and set and track learner goals and metrics. You'll also iterate and ultimately reimagine our Enterprise Admins' insights data dashboard experience.

The CORE team is part of the platform's backbone, and you'll have a significant influence in shaping the direction we go with it. You'll have the opportunity to own new features, reimagine existing experiences, all while brainstorming and sharing your ideas with cross-functional teams. You'll also collaborate with other designers and product managers on the CORE team centered on Search, Discovery, and Accounts to ensure a cohesive platform journey for all users.

This role reports to the Product Design Manager of the CORE design team.

You will

  • Work in a fast-paced environment with a cross-functional group of product and project managers, engineers, data scientists, and product marketers to understand why (and how) our customers engage with content and features to help shape solutions they need to manage and measure their activity successfully
  • Deeply understand why (and how) our Enterprise administrators engage with platform data reporting tools to help shape solutions they need to succeed in their role
  • Create and communicate user-centered design solutions—at all fidelities—to teammates and stakeholders, using storyboards, flows, wireframes, mockups, and prototypes
  • Work closely with front-end engineers to implement page layouts and bespoke components—ensuring features launch at the highest quality bar
  • Create simple, intuitive product experiences for complex data insights and workflows in the realm of data science, machine learning, and API services
  • Establish best practices and guidelines to up level the data visualization skills of the organization
  • Advocate and perform user research—both qualitative and quantitative—to help identify user motivation and needs and to validate solution ideas
  • Partner with product managers and engineers to frame problems and iteratively design, ship and measure solutions together

Let's talk if you have

(Minimum requirements)

  • 4+ years of real-world product design experience, Enterprise SaaS or E-Learning preferred
  • A portfolio showcasing work you have shipped that portrays a balance of process, aesthetics, usability, and outcomes met
  • Experience working with research and data to drive decision making
  • Experience working directly with stakeholders to drive consensus and mine for value
  • Effectiveness in working across organizational boundaries to define, manage, and prioritize work
  • Proven experience applying UX best practices in responsive web applications
  • Excellent communication skills (storytelling, speaking, writing, presenting), and consider yourself a continuous learner
  • Experience working and prototyping with Figma
  • Worked with and contributed to a shared, component-based design system

Bonus Points

  • Prototyping data visualizations using tools like Framer or UXPin
  • Experience designing with D3.js

Include these with your application

  • A link to your online portfolio or equivalent presentation of work samples (required)

About the Company

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that are necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help them do just that.

Learn more:https://www.oreilly.com/about/


Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more:https://www.oreilly.com/diversity

See more jobs at O'Reilly Media

Apply for this job

O'Reilly Media is hiring a Remote Technical Success Manager, EMEA

Description

About our team

The O’Reilly Platform Integration Team works side by side with our Enterprise customers to implement and configure our Learning Platform to meet their requirements. We guide and collaborate with our customers and other O’Reilly teams to bridge the gap between our customers' infrastructure and our Learning Platform interface points such as Authentication/Authorization, Content Search, and Usage Reporting. We work with a diverse, global customer base who have a wide variety of expectations, requirements, and restrictions for their integrations with O'Reilly.

About the role

The Technical Success Manager on the Team will work closely with our Enterprise clients to integrate and configure the O’Reilly Learning Platform. In this role, you will be responsible for verifying requirements, setting clear and realistic expectations, and hands-on building, testing, and debugging of the needed integrations. To succeed in this role, you should have a strong interest in technology, be comfortable in a customer facing operations role, and have excellent time management skills. 

About the job 

  • Complete well-defined SSO and API integration work, consulting with engineers as needed.
  • Perform due diligence related to integrations
    • Identify potential conflicts with other accounts or individual subscribers.
    • Ensure the integration as built aligns with the requirements.
    • Test as much of the work as possible before requesting customer testing.
  • Assist with requirements gathering and tracking
    • Ensure that all requests are tracked in Jira and have enough detail to be actionable.
    • Review customer requirements and participate in discovery meetings with customers as appropriate.
    • Perform an integration health check one week after work is completed and update the jira accordingly.
  • Monitor upcoming SSO certificate expirations, make a tracking ticket, and contact the customer's SSO team to coordinate the certificate update.
  • Triage support escalations from Customer Care when integration issues extend beyond their level of expertise.

Shared responsibilities: 

  • Work with customers to determine their needs and how O'Reilly's platform capabilities can meet those needs. Identify gaps which our product team should consider for future offerings, or resolve with a bug fix.
  • Monitor team communication channels during business hours, such as Slack, email, and IP phone.
  • Answer technical questions from internal and external customers related to platform integration: SSO, API, LMS, etc. 
  • Update team documentation as required.
  • Be available for occasional tasks which must be scheduled outside your regular working hours.

Skills, experience, and attitude:

  • 3+ years experience in a systems integration or identity & access management role.
  • Technical understanding of standard IAM practices and protocols such as SAML, OIDC, and SCIM.
  • Strong technical aptitude and attention to detail; sharp critical thinking skills and problem solving ability.
  • Excellent time management, organizational, and communication skills.
  • A desire to expand your own knowledge while helping customers solve problems.
  • Self-starter with the ability to interact directly with customers to support our implementation process.
  • Willingness to advocate for the needs of customers with respect to the needs of O’Reilly. 
  • A mindset of compassion and curiosity, balanced by a scientist's skepticism.
  • An empathic and collaborative approach to problem solving.
  • A passion for life-long learning, a love of diversity, and a desire to grow.
  • Familiarity with agile methodology. Project Management experience is a plus.
  • Experience managing or integrating any popular LMS, LXP, HRIS, or IAM solution is also a plus.

About the Company

O’Reilly Media has been inspiring the future for more than 40 years!

We share the knowledge and teach the skills people need to change their world. For more than 40 years, O’Reilly has imparted the world-shaping ideas of innovators through books, articles, conferences, and our online learning platform.

When individuals, teams, and entire enterprises connect with the world's leading experts and content providers, anything is possible. Whether you're working to advance your career, be a better manager, or achieve the next breakthrough in technology or business, learning new skills is at the heart of it all.

With a range of formats including live online training courses, interactive tutorials, books, videos, and case studies, we equip all members of the workforce with the insight they need to stay ahead in an ever-changing economy.

Learning should not be measured in terms of usage, course completion, or certifications. Learning should be measured in terms of outcomes. We want to prepare people to solve challenging problems and inspire them with what’s possible for the future.  

Something we’ve been doing for over 40 years.

Learn more: https://www.oreilly.com/about/

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learn more: https://www.oreilly.com/diversity

 

See more jobs at O'Reilly Media

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