Our Mission
At Palo Alto Networks® everything starts and ends with our mission: 
Being the cybersecurity partner of choice, protecting our digital way of life. 
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

Your Career
The Professional Services Project Coordinator will manage short duration projects, typically less than 10 days total effort, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. Project Coordinators will carry a project load of about 40 projects totaling $500K in revenue. 

Your Impact

• Determine customer and Palo Alto Networks project contacts from Statement of Work
• Identify resources needed and assign or request the resource assignment to the engagement
• In conjunction with project stakeholders, establish project kickoff call and project start dates
• Develop project schedule using appropriate tools and techniques, revise as appropriate to meet changing needs
• Ensure that all team members (internal and Customer) understand the scope of the project as well as what they are individually responsible for
• Maintaining schedules of what tasks are required to be completed by what date, as well as of team meetings- coordination and communication of schedule information to the project team
• Create and execute project work schedules, and revise as appropriate to meet changing needs
• Ensure project documents are complete, current, and stored appropriately
• Track and report team hours and expenses on a weekly basis
• Create and provide weekly customer status reports throughout the engagement until the purchased Time & Expense is exhausted or Firm Fixed Priced deliverables are completed

Your Experience

• Good communication skills including written, verbal, presentation, and adaptive (multi-level)
• Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information capture, attention to detail, and prioritization
• Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations
• BS in Computer Science, MIS, Business, or equivalent education/training/experience
• Experience with Google’s G Suite (Drive, Docs, Sheets and Slides) is a plus

The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves. 

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. 

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Due to federal law requirements, the successful candidate must be fully vaccinated against COVID-19 or be legally entitled to an accommodation excusing vaccination.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As a Palo Alto Networks Private Cloud Consulting Engineer (CE), you will be able to discuss any of our offerings in the Private Cloud, be a deep dive expert of our Next Generation Firewall technology and its integration into Private Clouds. This includes hardware firewalls as wall as software firewalls (VM-series and CN-Series).

You are the “go to” resource for customer interactions that exceed standard Systems Engineering support requirements (we always expect a baseline expertise in all areas from our Systems Engineers but augment them with CE’s in the advanced or new technology areas).

The Consulting Engineering role is an overlay technical role that must directly support sales delivery of quota. CE’s are measured by their expertise and by their ability to lead to customer successes. As the number of CE’s in the company is small,  there is also a requirement for close interaction with Product Management to ensure that we continue to out-innovate our competition.

Your Impact

• Present to customers as our expert in your technical domain at all levels in the customer hierarchy from technician to CIO
• Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of
• Discuss, with credibility, competitive offers in the marketplace  and position ours as the best alternative
• Lead and support customer demonstrations, with our System Engineers, that showcase our unique value
• Interact locally and remotely with customers in an equally persuasive manner

Primary Responsibilities

• Provide design consultation and best practice guidance for architecture and implementation during the 'pre sales' process for strategic opportunities
• Provide product update and enhancement training to other SEs in the region or theater
• Provide demos for strategic prospects and current accounts in all facets of Palo Alto Networks integration in Data Centers with a traditional design or a virtualized design. 
• Assist in the training of new Palo Alto Networks SEs in their designated region in installs customer presentations, and internally-focused deal preparation activities
• Provide advanced 'Partner SE' training for updates in the Palo Alto Networks product suite
• Working with Product Management, Technical Marketing and R&D to create requirements and product features for our large customers and provide feedback from customers

Your experience

• Proven experience in design, architecture and consulting, gained in a technology company
• Proven ability to engage effectively with clients, partners and internal sales teams 
• Must have: good understanding of the infrastructure of several SDN solutions with experience installing and configuring such environments (VMware, Cisco, Nutanix, KVM).
• Must have: working experience in containerised environments.
• Must have: demonstrable experience with systems installation, configuration and administration of routers/switches, UNIX/Linux and Windows-based systems and scripting
• Must have: experience that emphasizes L2-L4 Networking
• Must have: demonstrable experience in securing these environments 
• Must have: programming experience, ideally in Ansible, Terraform, Python and good knowledge of APIs.
• Nice to have: experience understanding threat signatures and their creation

Additional Information

• BSCS or equivalent and extensive experience as an SE or Systems Integrator
• Experience selling, demonstrating, installing and troubleshooting network infrastructure security products 
• Willingness to Travel 40-50% of time within the EMEA region
• Strong communication (written and verbal) and presentation skills and effective in customer facing engagement
• Whiteboarding capabilities
• Strong problem-solving skills, ability to analyze complex multivariate problems and use a systematic approach to gain quick resolution, often under duress
• Focused on continued skills development and learning experiences
• Mature and effective organizational and time-management skills. 
• Responsible for own actions; self-motivated; consistently exhibits a  positive attitude and demonstrates a “whatever-it-takes” mentality to get things done
• Dependable, never makes excuses, and always delivers. 
• Team Player who works extremely well with the immediate team and channel partners and can coordinate productive engagement with the product, marketing, and other members of the extended team

The Team

As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As a Sr Operations Project Manager on the Customer Success (CS) team, you’ll be responsible for improving the scalability along with supporting the rollout of processes, programs, and tools to improve the Customer Success team's effectiveness. 

Customer Success helps ensure efficient Palo Alto Networks’ security solution adoption and accelerates business value and ROI from our customers’ investment in Palo Alto Networks. In this role, you will work closely with members of Customer Success, Sales, Executive Management, IT, Product Management and Engineering teams to name a few. The result is increased customer satisfaction, value, retention, and expansion of the Palo Alto Networks security footprint. 

Your Impact

• Execute PS Operations processes to include reporting (bookings, utilization, attach rate, backlog) while working with cross functional teams including Services Sales, Sales, Project Management, PS Management, Revenue, Finance, and Orders Teams

• Lead NPI projects for new PS SKUs to include business requirements and system requirements

• Maintain understanding of customers' resource requirements for Professional Services by working closely with Professional Services Managers in reviewing backlog and pipeline to understand scope of work, technical and soft skill requirements, estimated start dates, the current project schedule, and the status of ongoing projects

• Assist in the creation of regular and ad hoc reports Analyze data and develop specialized reports on resource needs, conflicts and over/under allocations to drive better business practices and increased utilization

• Identify opportunities to scale and improve day to day operations

• Analyze and report on trends and activity across the PS business, utilizing data from multiple systems including Clarizen, SFDC and Tableau

• Develop problem solutions by describing requirements in a workflow

• Research system capabilities, and work with development teams to implement and test solutions

• Assisting the Director, Services Operations with strategic business projects

Your Experience

• Ability to work quickly and patiently as part of a highly diverse team and global user base

• Excellent interpersonal, written and verbal communication skills 

• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges

• Ability to prioritize, multi-task and demonstrate good judgment in time sensitive projects while not losing momentum on ongoing long-term projects

• Bachelor’s Degree, or equivalent combination of education and work experience required

The Team

The Services Operations team is comprised of thought leaders who strategically drive scale and operational efficiencies - our job is to always be thinking one step ahead.  Comfortable shoes are a must.  We work dynamically, cross-collaborating with all departments on many essential programs. The team is collaborative and we have fun while working hard.  We do tend to laugh and enjoy our work all at the same time. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $109,800/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

We’re looking for a results-oriented digital and demand specialist who thrives in a fast-paced environment to help accelerate our demand generation efforts in our largest region.  As a Palo Alto Networks digital and demand specialist, you will be an integral part of the Americas field marketing team, helping us to accelerate our digital and demand generation efforts in a programmatic/scalable way. 

Reporting into the Sr. Director of Network Security Demand Marketing, you will be responsible for project managing and executing digital and demand programs with precision, with an end goal of delivering highly qualified leads to our BDR and sales teams in support of our marketing generated pipeline goals.  

In this position, you will work with our go-to-market (product) teams, field marketing team, and the  central demand team to execute the end to end elements of all digital communications and programs such as email nurtures, webinars, virtual workshops, events, and third-party sponsorships. 

Your Impact

• Directly execute and own a broad range of components of your GTM marketing focused on digital demand including webinars, virtual workshops, and events.

• Support field marketers in executing digital programs to support regional demand generation activities - nationally and in region. 

• Work with regional DG Hub, GTM Leads, and field marketing to ensure programs are on track and on time 

• Research and propose sponsorship opportunities across and in region for execution and help create net new programs to leverage in the field as well as scale ‘born-and-bred’ field programs across the Americas  

• Build and monitor the backend automation of landing pages, emails, webinars, segmentation, nurture programs, utm parameters, events, reporting, workflows, and digital programs.

• Project manage the end-to-end digital program process in conjunction with field marketing and GTM including program setup such as SFDC campaigns, landing pages, list uploads and more.

• Forecast, measure and analyze and report on the impact of campaign demand generation activities on funnel optimization, sales pipeline, revenue and conversion targets against the agreed pipeline goals and campaign strategy.

• Work with the Global DG team on database management projects  including data cleansing, lead capture, data augmentation, lead scoring and list uploads, nurture execution and effectiveness including improving velocity through the lead life cycle

• Communicate regularly with stakeholders on event program results and learnings for digital activities and events and aggregate results weekly, monthly and quarterly

• Juggle multiple projects in a dynamic field marketing organization that partners directly with sales 

• High level of attention to detail on programs

 Your Experience

• 5+ years marketing experience in an IT, high tech, business to business, marketing environment, preferably with an understanding of security

• Bachelor’s Degree in appropriate field of study 

• Ability to thrive in fast-paced environment with competing priorities and last minute changes

• Understanding of modern marketing and digital programs mechanics, testing strategies, demand waterfall processes and metrics and campaign influence

• Proven ability to execute, day in and day out in an agile scrum marketing environment, at an incredibly high level against consistent results

• Experience delivering webinar and virtual event programs including knowledge of SFDC, Marketo, ON24 and other Martech tools, experience with DemandBase a plus  

• Excellent communicator (verbal and written) with proven ability to project manage multiple projects at once and keep the team informed of status

• Demonstrated ability to develop and write campaign program plans and assets to leverage in promotional outreach.  

• Self starter with a positive attitude who can prioritize workload in a strict deadline-oriented, environment, with excellent time management skills

• Passion to provide the best, most innovative security solutions to businesses around the world.

• Attention to detail, while maintaining an eye on the big picture

• Insightful focus on scale and efficiency

• Willingness to take on additional tasks and roles with a "can-do" attitude

The Team

Our marketing team has an opportunity like in no other industry: high impact work and the chance to change the future of digital security, globally. Your hands will be in industry-leading content created in the face of rapidly growing threats: cyberattacks. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis.                                                                              

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission 

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

The Professional Services Program Manager will lead services projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Your Impact

• Determine project partners and team structure/organization partners will include technical and business resources

• In conjunction with project partners, help ensure definition of project scope, requirements, and deliverables

• Develop project timeline and landmarks using appropriate tools and techniques

• Build and execute project work plans and revise as appropriate to meet changing needs and requirements

• Identify resources needed and assign individual responsibilities and tasks

• Run day-to-day operational aspects of a project and scope

• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.

• Review deliverables prepared by team before passing to client

• Effectively apply our methodology and implement project standards

• Minimize our exposure and risk on all projects

• Ensure project documents are complete, current, and stored appropriately

• Track and report team hours and expenses on a weekly basis

Your Experience

• BS in Computer Science, MIS, Business, or equivalent education/training/experience

• 8+ years of related work experience or leading complex projects desired

• Analyze project profitability, revenue, margins, bill rates, and utilization

• Strong proficiency with project management software, such as Microsoft Project, @task, or Liquid Planner

• Good presentation skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level)

• Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization

• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments

• Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations

• Project Management Institute PMP(r) certification or equivalent a plus

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our professional services team provides the behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected]

Due to federal law requirements, the successful candidate must be fully vaccinated against COVID-19 or be legally entitled to an accommodation excusing vaccination.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As Senior Technical Product Marketing Manager for Cortex XSOAR, you will be a key player in the transformation of the security automation market. It will be your mission to evangelize and position our security automation solution. 

You will work closely with other Product Marketers, Field Marketing and cross-functional stakeholders to define and build the Hands-on Workshop program. You will lead technical content strategy for Cortex XSOAR and Cortex XSOAR integrations (XDR, Xpanse and XSIAM), working with sales engineers, speedboat teams and Tech Alliance to build out technical content and assets (Hands-on Workshops, blogs, demos, briefs, videos, Capture the Flag) that help educate security analysts and drive home the value of security automation for SOC/SecOps teams. 

You will also be collaborating with strategic SOAR technology partners to drive awareness of our joint integrations supporting key use cases. 

This role will provide you the opportunity to learn about a broad range of cybersecurity areas and you will get a chance to work with multiple teams at Palo Alto Networks, as well as key players in the cybersecurity space who are a part of our SOAR community. You will be instrumental in building out and refining our technical marketing program and also pick up skills in security automation and playbook development. 

Your Impact

• Building strong technical product marketing content, including Hands-on Workshops, demos, blogs, videos, Capture-the-Flag, and presentations, focused on core XSOAR use cases.  Support and enhance our free Community Edition offering (building better videos and intro guides, supporting licensing and automation playbook).

• Be the evangelist for your solution to both internal Palo Alto Networks and external audiences to educate, drive thought leadership and awareness for security automation. This includes support for demos at global and regional events where XSOAR is profiled. 

• Collaborate with Cortex Sales Enablement team, to support both Palo Alto Network sellers and channel partners.

• Be a subject matter expert and a go-to resource for the sales and field marketing teams as well as Cortex Partner Alliance team focused on building our SOAR partner ecosystem.

• Support joint co-marketing efforts with strategic integration partners who contribute to our SOAR Marketplace. Support the Marketplace enhancement and migration effort.

Your Experience

• 8+ years of product or technical marketing experience is required. 

• Cybersecurity domain knowledge is required. Network and/or cloud operations experience is desirable. 

• Proven experience building and delivering product demos, hands-on workshops and other technical content supporting events and demand generation programs. 

• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings.

• Basic knowledge of scripting languages such as Javascript, JSON and API integrations.

• Strong team player with proven ability to collaborate with diverse stakeholders.

• Strong verbal and written communication skills.

The Team

Our marketing team has an opportunity like no other industry: high impact work and the chance to change the future of digital security. This team builds materials for our partners, our sales teams, and our industry. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $138,500yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

#LI-KF1

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As a Back-end Engineer, you will be responsible for designing, developing and delivering highly scalable services and applications within the Services Innovation Engineering Team. We use technologies like Python, Django, FastAPI, Docker, Kubernetes and operate on the Google Cloud Platform. You will be expected to get up to speed on existing codebases and participate in architectural discussions where your feedback will shape the future design of the SIET architecture. You are expected to be a lifelong learner who continuously strives to improve your Engineering craftsmanship by learning cross-functionally. This is a highly collaborative environment where you will be expected to work closely with your team members, product management, and members of service/product teams. Collaboration and teamwork are at the foundation of our culture and we need engineers who can communicate at a high level and work well with others towards achieving a common goal. 

Our Engineering team is all about helping our clients achieve better security through the adoption of security best practices leveraging the Palo Alto Networks platform with a prevention orientation. We are revolutionizing how quickly customers can maximize the value of their security investment, by incorporating an automation mindset, coupled with a methodology focus to help overcome barriers which may be in the way of improving security posture.

Your Impact

• Design, test, develop, deploy, maintain and improve software assets
• Deliver high-quality code through hands-on development with attention to detail
• Analyze/Research issues and provide solutions to resolve them quickly
• Enjoy mentoring others on development processes
• Actively participate in solution design with leads and architects

Your Experience

• 5+ years professional experience as a software engineer

Experience with the following: 

•  Python utilizing Django or FastAPI to build fault-tolerant microservice/web architectures
• Docker or similar container management tooling
• Object Oriented Programming / Object-Oriented Design Patterns
• Familiarity with cloud architecture, development, and deployment practices
• Solid hands-on designing and building scalable solutions that leverage relational databases
• Building RESTful APIs
• Building GraphQL APIs a plus
• ElasticSearch or other similar NoSQL databases a plus

#LI-GF1

The Team

To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest growing cybersecurity company, the curve is the evolution of cyberattacks, and the products and services that proactively address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade, defining the cybersecurity industry as we know it. If you see the potential of how incredible people products can transform a business, this is the team for you. If you don’t wait for directions, instead, identifying new features and opportunities we have to just get better, this is your new career.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $83,900/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As a Systems Engineering Specialist for Cortex, a Next-Gen AI-powered security operations platform, you will be the expert for our Cortex portfolio with a focus on our Northeast Healthcare accounts.

Your portfolio includes Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

You are the “go to” resource for customer interactions that involve security operations requirements. Your role is one of technical mentorship – working with Account Managers to build integrated solutions for our client’s unique environments. With your colleagues, you will displace competing technologies, and build market share within your targeted list of Healthcare accounts, and most importantly, help your client sleep at night as our product integrates to build secure digital transactions. This position is not limited to a  physical Palo Alto Networks office location, but instead covers a particular market for our sales prospects.

Location:We are open to remote locations in the Northeast, US. 

Your Impact

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Lead Proof of Concept (PoC) projects for prospective customers and partners

• Help our customers  build and develop further their services around Cortex solutions

• Architect solutions that will help our customers strengthen and simplify their security posture

• Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of and planning to deal with

• Discuss, with credibility, competitive offers in the marketplace and positions ours as the best alternative

• Lead and support customer demonstrations that showcase our unique value proposition

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

• Responsible for a solution sales-based quota and successful deployments of Cortex products

• Collaborate with field & channel sales teams to recommend and develop customer solutions

Your Experience

• 3+ years experience in pre-sales/sales engineering within SIEM, SOAR, SOC or endpoint environments

• Experience of working with customers, demonstrating problem-solving skills and can-do attitude

• Solid understanding of Security Operations Center processes 

• Advanced knowledge of SIEM and/or SOAR solutions

• Scripting experience is a plus: Python preferred

The Team

As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyber threats. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.

• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

  • The job requires accessing a company worksite

  • The job requires in-person customer contact and the customer has implemented such requirements

  • You choose to access a Palo Alto Networks worksite

• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Work with customers to provide Technical Support of complex WAN architectures and network issues
• Replicate customer environments and network issues as needed to provide  fault isolation and root cause analysis for technical issues
• Provide technical expertise and guidance during testing and deployment of SD-WAN systems
• Work with engineering if needed to provide fixes or other remediation activities
• Manage critical customer issues and facilitate communication between customers, account teams, and engineering
• Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Your Experience

• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
• Experience supporting enterprise customers with complex LAN/WAN environments
• Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch and DataCenter Architectures
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
• Ability to independently debug broad, complex and unique networks with mixed media and protocols is required
• Experience with SD-WAN, virtualization or cloud technologies is a plus 
• Experience with Palo Alto Networks, Cisco, Checkpoint, Juniper (Netscreen), or Fortinet products a plus
• Willing to work flexible and varying shift times including weekends and evenings
• Industry Certifications a plus
• Ability to work independently, as well as contributing as a team player

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected].

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

Palo Alto Networks IT is building a world class IT product management team and continues to look for top-notch IT product managers to expand the team. As an IT Product Manager for New Product Introductions, you will be responsible for partnering with various business stakeholders to develop and drive delivery of introducing new product offerings for our company. This specific role is focused on introducing new cloud products, and involves deep collaboration with core product management, engineering and DevOps teams, in addition to the business stakeholders.In addition to your thought leadership and creativity, you will partner closely with IT Software Engineers, Product Managers, Engineering, Legal, Finance, Revenue, Sales, Sales Operations, Operations, and Global Customer Support to ensure new offerings are robust and the experience for our customers and partners is seamless. Having a software engineering background and experience supporting the business functions listed is critical for success in this challenging and rewarding role. The position will report to the Senior Director of NPI.

Your Impact

• ​​Work with business stakeholders across the company to understand their business, operational and engineering requirements. Design and deliver innovative solutions to address those needs.
• Partner with business, product management and engineering to define requirements, develop functional specifications, and estimate delivery timelines
• Manage project portfolio associated with new product offerings effectively, manage feature prioritization and trade-off decision making in collaboration with Product Managers
• Act as the product owner in an Agile/Scrum process and own writing of user stories, acceptance criteria, and sign off on feature completion
• Effectively partner with business, engineering and IT teams to deliver on an aggressive agenda of programs for improving delivery execution
• Manage business expectations, be proactive in planning for new offerings, and build excellent partnerships with various leaders within the company

Your Experience

• Strong desire to take ownership of a set of new product offerings and develop capabilities to commercialize them
• Drive to design something new, innovative, and disruptive
• Understanding of the commercial and operational needs of Cloud product offerings
• Experience working with engineering and cross functional teams in a high technology company
• 5+ years of experience working in Agile/Scrum teams as a Product Owner
• Bachelor's Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required
• Software development background is a plus
• Excellent written and verbal communication skills
• Superlative collaboration mindset – this is a highly cross-functional role
• A do-what-it-takes attitude

The Team

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $146,200/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

#LI-HR2

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
 

Your Impact

Work with US Government customers to provide Technical Support of complex SaaS architectures and network issues.
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support 24x7 on an as-needed basis
 

Your Experience

• U.S. Citizenship status is required. 
• Deep technical knowledge and technical support with a strong customer focus or related experience 
• Willing to work flexible and varying shift times including weekends and evenings
• Able to effectively communicate both verbally and in written form to all levels and stakeholders - internally and externally on complex technical issues.
• Possess working knowledge of Palo Alto Networks products and technology
• Shown ability to independently debug broad, complex, and rare networks with mixed media and protocols required.
• Ability to work well is a diverse team environment
• Experience with DLP, Data Patterns and data governance
• Experience with Linux and Unix systems
• Required experience with Cloud Security 
• Required experience with AWS, Azure, and/or GCP
• Knowledge of CASB service is a big plus.
• Knowledge of scripting languages, preferably JavaScript and/or Ruby a plus.    
   

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Work with US Government customers to provide Technical Support of complex WAN architectures and network issues.

• Replicate customer environments and network issues as needed to provide fault isolation and root cause analysis for technical issues.

• Provide technical expertise and guidance during testing and deployment of SD-WAN systems.

• Work with engineering if needed to provide software related fixes or other remediation activities.

• Manage critical customer issues and facilitate communication between customers, account teams, and engineering.

• Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation.

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Your Experience

• U.S. Citizenship status is required. 

• Able to effectively communicate both verbally and in written form to all levels and stakeholders - internally and externally on complex technical issues.

• Experience supporting enterprise customers with complex LAN/WAN environments.

• Strong understanding of enterprise WAN design.

• Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch and DataCenter Architectures.

• Familiarity with Transport Layer Security (TLS) and IP Security (IPsec)

• Ability to independently debug broad, complex and unique networks with mixed media and protocols is required.

• Experience with SD-WAN, virtualization or cloud technologies is a plus 

• Experience with Palo Alto Networks, Cisco, Checkpoint, Juniper (Netscreen), or Fortinet products a plus

• Willing to work flexible and varying shift times including weekends and evenings

• Relevant Industry Certifications Desired (e.g.,  ENSDWI)

• Ability to work independently, as well as contributing as a team player.

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions.

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

Your Impact

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
• Assist customers in implementing custom integrations and workflows to ensure Palo Alto Networks solutions are fully integrated into their security operations center
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be Go-To customer specialist on Palo Alto Networks public cloud security solutions and become a Subject Matter expert over time
• Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
• Flexibility for travel up to 30%

Your Experience

• Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles
• Required experience with supporting endpoint software products
• Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
• Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
• Experience with endpoint security software is a plus (Antivirus, DLP, IPS, NAC).
• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
• Experience with batch scripting is a plus
• Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
• Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
• Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
• Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
• Experience with security products and/or offerings
• Ability to communicate technical details to a non-technical audience
• Ability to multi-task and work in a fast-paced environment
• Availability to provide after-hours support on a scheduled / non-scheduled basis

#LI-GF1

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. 

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $118,500/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As a Technical Marketing Engineer at Palo Alto Networks, you will play a key role in providing detailed technical information to our partners, customers, CSPs, and internal employees relating to our CNAPP, Prisma Cloud. In this role you will work with cutting edge technology and define the future of cloud native security. You will build interactive workshops for our customers and channel partners, develop and deliver technical training for Systems Engineers, and build enablement material to improve sales and the product.  You must also be a self-starter, keen to learn and experiment with new technologies, be able to work independently and as a team player, identify sales needs and address them as needed. The job requires some travel. 

Your Impact

• Create and deliver technical workshops to build pipeline for the businesses partnering with our Cloud Service Provider ecosystem

• Develop and deliver competitive positioning strategies and answer specific questions relative to product area

• As the subject matter expert, build relationships and help customers, channel partners, and System Engineers with product related questions and hands on technical training

• Monitor the performance of new releases after they are generally available and identify friction points with consumption and usability 

• Measuring and iterating on end-user's ability to effectively use our products/solutions to meet their end-goal and providing the Customer to Engineering translation

• Work closely with Product Management on product feedback for future improvements and understand our Win/Loss outcomes in competitive accounts

• Identify meaningful changes in products that result in new customers, retention of existing customers, and increased
  benefits to both

Your Experience

Primary Skills

• 5+ years of experience in security and cloud technologies 

• Ability to present and speak publicly 

• Capable of communicating technical concepts and outcomes at all levels within an organization

• Strong desire to experiment with new technologies

• Demonstrable experience in setting up large scale lab environments for demo and training purposes

• Must have prior experience delivering technical product training, producing technical collateral, and presenting to customers

• Excellent written and verbal communication skill

• Knowledge of IaC and core Cloud Native Technologies

• Demonstrable Cloud & Virtualization knowledge and understanding (ie.. AWS/Azure/Google Cloud/OCI/Alibaba/Kubernetes)

• Demonstrable skills in scripting and automation (Python, Puppet/Chef/Ansible, Shell/Bash, Terraform / CloudFormation)

• Ability to adapt to rapidly evolving cloud security market and maintain expertise suite of capabilities and use cases

Preferred skills

• Sales/support or other non-marketing customer-facing experience highly desirable

• Experience with cloud delivered security services

• Experience working with large channel partners and MSPs

• Experience working with and responding to analyst queries and questionnaires

• Advanced data visualization skills using any technology

• Teacher / Trainer experience, maintain the ability to translate complex concepts into concise takeaways delivered at different levels within an organization

Required Education

• Typically requires BS/MS Computer Science, Engineering or equivalent discipline, plus relevant experience in cloud and or networking ecosystems.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. 

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.

Your Impact

• Work with US Government customers to provide Technical Support of complex SaaS architectures and network issues.

• Provide Technical Support to customers and partners

• Provide configurations, troubleshooting and best practices to customers

• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

• Provide fault isolation and root cause analysis for technical issues

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Provide on-call support 24x7 on an as-needed basis

Your Experience

• U.S. Citizenship status is required. 

• Deep technical knowledge and technical support with a strong customer focus or related experience 

• Willing to work flexible and varying shift times including weekends and evenings

• Able to effectively communicate both verbally and in written form to all levels and stakeholders - internally and externally on complex technical issues.

• Possess working knowledge of Palo Alto Networks products and technology

• Shown ability to independently debug broad, complex, and rare networks with mixed media and protocols required.

• Ability to work well is a diverse team environment

• Experience with DLP, Data Patterns and data governance

• Experience with Linux and Unix systems

• Required experience with Cloud Security 

• Required experience with AWS, Azure, and/or GCP

• Knowledge of CASB service is a big plus.

• Knowledge of scripting languages, preferably JavaScript and/or Ruby a plus.

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

Palo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you!

The role of a Sr. IT Business Analyst is to work with business and IT leaders in defining the capabilities needed to support the growing customer success organizations at Palo Alto Networks. The Sr. IT Business Analyst will also be responsible for transforming these capabilities defined into specifications or user stories for software developers.

Your Impact

• Drive Leadership analytics for the Customer Success portfolio

• Understand, track and predict where the investments will have the greatest return

• Leverage analytics and advanced techniques to help the Customer Success organization to  understand the effectiveness of the portfolio 

• Partner closely with Customer Success, Sales, and Finance business managers and analysts to influence and shape the roadmap based on customer cohort and customer life cycle phase

• Drive Analytics initiatives while balancing the diagnosis and fixing of urgent problems with a proactive approach

• Combine analytics, research, and data intuition to deliver insights on customer churn and upsell opportunities

• Identify opportunities for improvement across process,, tooling and data automation to optimize costs and decrease turnaround time for analytics consumers

Your Experience

• Overall 12+ years of experience in Data/Analytics Domain

• Experience in Product management including managing delivery of BI products from start to finish

• Analytical with keen understanding of business process and programs and the ability to translate data and insights into executive dashboards and presentations

• Out-of-the-box thinker who can combine skills from strategic planning, customer success strategy, business operations, business analytics and business intelligence

• Experience in building SQL scripts and Tableau Dashboard is a must

• Having worked in Scrum/Agile based organizations will be highly desired

• Specific knowledge of CustomerSuccess platform like gainsight and corresponding business process

• Extensive experience in defining business capabilities, breaking down high level capabilities into user stories or requirements, experience working with software developers in implementing these requirements

• Ability to scale to the dynamic and growing nature of the company with an agile mindset is a must

• Experience in documenting and optimizing business processes in areas such as Sales, Finance and support

• Experience working in small empowered highly collaborative teams

• Experience in Scrum tools like Jira, visualization tools like Visio, and testing tools. Experience with continuous integration and continuous delivery

• Strong oral and written communication skills

• Bachelor's or Master's degree in quantitative field

• Minimum 2 years experience in delivering initiatives for customer success portfolio

• Local to SF bay area

The Team 

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

The Director, Senior Corporate Counsel for Sourcing and Operations will manage the Sourcing Legal Team and provide advice and assistance on a range of legal matters including expense contracts, strategic vendor and manufacturer agreements, supply chain, sourcing policy, intellectual property, compliance, corporate and data protection / privacy. The Director, Senior Corporate Counsel will report to the Senior Director, Assistant General Counsel in Reston, VA. You will play a vital role in helping ensure that the company receives the resources necessary to manufacture our products, develop intellectual property, have our business operate effectively and meet our contractual commitments to our vendors and partners. You will help develop and advise on sourcing policy and work with Operations and Finance to develop process improvements to our sourcing model. You will work closely with Operations, Finance, Products and Tax along with members of the Legal Team. Our Legal Team is an essential resource on a global basis, affecting and driving our products and services.

Your Impact 

● Manage the day-to-day operations Sourcing Legal Team, including the prioritization and distribution of assignments
● Draft and negotiate a variety of vendor, manufacturer, professional services, expense, data protection and other commercial and intellectual property agreements that comply with the company’s policies and risk tolerance
● Respond promptly and effectively to legal requests from senior management and other internal clients, and advise on recommended courses of action and legal risks
● Collaborate with Operations and Finance to develop policies and process improvements to our sourcing model
● Support and implement compliance initiatives around supply chain
● Coordinate with EMEA and APAC legal teams on regional sourcing matters
● Support the continuous improvement of standard form agreements and legal processes
● Handle additional tasks and special projects as needed

Your Experience 

● 8 – 12 years of relevant legal experience with ability to work both independently and with a team and show demonstrated success. A minimum of 5 years in-house experience is preferred but not required for the right candidate
● Experience in negotiating manufacturing agreements and supplier contracts on behalf of an OEM
● Significant experience negotiating a variety of expense agreements, including professional services, consulting, subscription, cloud, and variety of other type of IT agreements
● Understanding data protection/privacy requirements, including GDPR and other data protection/privacy regimes, is a plus
● Excellent interpersonal skills, business judgment, strategic thinking and superior work ethic and must be dynamic and highly team oriented
● Ability to work efficiently with cross-functional teams and manage numerous complex projects simultaneously under tight deadline pressure
● Flexibility to work on a broad variety of legal matters
● Sense of humor always a plus and commitment to professionalism and inclusion is expected
● Experience in network security or other high technology is preferred
● Experience with real estate transactions is a plus

● Periodic travel may be required

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee
based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs
● Vaccine requirements and disclosure obligations vary by country.
● Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
o The job requires accessing a company worksite
o The job requires in-person customer contact and the customer has implemented such requirements
o You choose to access a Palo Alto Networks worksite

● If you have questions about the vaccine requirements of this particular
position based on your location or job requirements, please inquire with
the recruiter.

All your information will be kept confidential according to EEO guidelines.

#LI-WS1

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career 

As a member of the Palo Alto Networks Sales team, the successful Service Sales Consultant will be responsible for partnering with Services Sales Managers supporting our core and speedboat account teams. They will be responsible for understanding customer requirements, scoping level of effort and recommending services that provide successful outcomes for our customers.

The successful candidate will be able to design and architect implementation and optimization solutions, assist customers with planning for large-scale transformations in technology and recommend the appropriate post sales resource teams to ensure client success. The candidates should be highly competent presenters with experience running virtual and in-person customer discovery workshops. Previous experience to include understanding and translating technical solutions into business value for C level executives. This position reports into the Director of Service Sales.

Your Impact

• The person in this role will be supporting a large team of sales reps and must work as the services technical resource along with the Service Sales Manager
• Together the team will be responsible for driving services revenue in a specific territory
• Proven experience working as an overlay resource to a core sales organization positioning services to large enterprise companies and creating project plans and detailed statement of works is desired
• Domestic travel is required and International travel may be required as necessary (currently on pause due to COVID)
• It is desirable that the candidate has knowledge of network infrastructure based security appliances, including but not limited to: Firewalls, SSL/IPSec VPNs, Security Proxies and Caches, Cloud environments including AWS, Azure and GCP and SOC environments
• Candidates should also have practical knowledge of routing and switching products that may be installed adjacent to the Palo Alto Networks appliances

Your Experience

• BS technical degree or equivalent
• 7+ years of technical consulting services experience, working within an IT manufacturer’s services sales organization preferred
• Self motivated and detail oriented
• Strong written and verbal communication and presentation skills
• Ability to create technical documentation (SOWs, project timelines, etc) for sales and delivery teams
• Superb organizational and prioritization skills
• Ability to facilitate discovery workshops with cross functional customer resources and to prepare 1-3 year current state/future state roadmaps and services proposals
• Sales experience with quota carrying positions desirable
• Experience working with Channel partners and understanding of a channel centric go to market approach

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $165,900/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: 

Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

The Network Security Customer Success - Solutions and GTM team provides Customer Success leaders and reps with the learning materials, content, and resources to drive growth and success. Partnering with our internal teams from Sales, Support, Engineering teams, the Solutions GTM Specialist will help drive, develop and execute impactful, data-driven solutions for transforming the Customer Success process. Success is measured by the overall business impact of these solutions and cross-functional collaboration.

Job Responsibilities:

• Work with cross-functional teams to develop, execute, optimize and assess GTM initiatives 

• Determine CS enablement priorities with stakeholders 

• Communicate enablement strategy and KPIs to stakeholders 

• Build a trusted relationship with our internal partners 

• Serve as a liaison between sales, support, and product teams 

• Provide effective onboarding and training programs for the CS team

• Coordinate educational content for ongoing training (CS Academy) 

• Help advise and partner with cross-functional teams on content creation 

• Gather and relay feedback to continuously iterate on the readiness strategy 

• Use performance data to identify knowledge or skill gaps across the CS team 

• Maintain enablement software to ensure it is easily accessible and to provide the capabilities Customer Success teams need to succeed in their roles

Desired Experience and Skills:

• Bachelor’s degree 

• 5+ years experience in a high-performance Customer Success organization

• A strong understanding of the Customer Success environment, including post-sales content, tools, and training 

• Experience with content management, learning management systems, and data analytics platforms 

• Able to build internal relationships with sales, support, engineering, and other cross-functional teams 

• Excellent communication and organizational skills 

• Fast learner, must be able to adapt to rapidly changing priorities

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

The Prisma Cloud Renewals Account Manager is the primary point of contact for post-initial sales efforts including renewals and upsells. You will execute all phases of the subscription renewal lifecycle including notifying customers of renewal, creating quotes, identifying upsell opportunities, and closing renewal opportunities in your territory. 

Your Impact

• Manage all renewals and identify upsell opportunities in an assigned territory
• Maintain a renewals notification cadence and document all customer communication
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
• Provide quotes to customers directly or via the Channel at least 30 days in advance of the existing contract end date
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Clearly understand all product offerings, subscription, and renewal licensing models
• Research and understand the technology installs across your assigned account list and identify areas to expand your accounts 
• Document daily renewals activities in Salesforce, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention and expansion, and communicate activities to Renewals management

Locations:we are open to remote locations in the USA. 

Your Experience

• Minimum of 1-3 years related experience
• A highly consultative sales professional with superb communication skills
• Works well in a fast-paced, deadline-driven environment
• High attention to detail and proven organization and administration skills
• Capacity to think and act on both a tactical and strategic level
• High level of ethical behavior
• Strong work ethic
• Excellent Google Sheets and Salesforce.com skills
• Proven to consistently achieve sales goals
• High intellect and the capacity to multitask
• Experience in enterprise renewals /sales

The Team

Palo Alto Networks has brought technology to the market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing salesperson – you’re just looking for something more substantial and challenging as your next step. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $62,600/yr. Additional benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.