About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are seeking an experienced family medicine or internal medicine-trained clinician who is passionate about achieving Parsley’s mission through both patient care and clinical leadership.  You are an experienced people manager of other clinicians, thrive on your clinical days caring for patients, and are skilled in or curious about Functional Medicine. You also love to offer your clinical expertise to solve business strategy and operational challenges. 

In the Lead Physician role, you will provide care for your patient panel, support the success and personal development of your clinician team, and support the development of novel clinical protocols, new products, and operational innovations. Our clinicians are typically experienced in internal medicine or family medicine and often have an additional certification in integrative medicine or functional medicine.

This role reports to our VP, Medical Director and rolls up into our SVP, Business & Clinical Operations.

What you’ll do:

• Supervise a clinician team (MDs, DOs, NPs, PAs) of approximately 7-10 individuals, meeting with each clinician bimonthly for 1:1 syncs (inclusive of both 1099 and W2 clinicians)
• Provide exceptional patient care in-person and/or virtually (6 patient-facing hours/week, patient panel size of 200 members) according to the guidelines provided by the practice, completing note preparation, lab review, messaging and tasking within our EMR platform (Cerbo/MDHQ)
• Complete quarterly performance reviews and chat audits, evaluating clinical practices, metrics, documentation, and coding practices
• Assist with clinician hiring (weekly meetings, interviewing and onboarding new hires in partnership with our People & Culture team)
• Support our Membership Experience team with both medical compliance issues and sensitive members
• Supporting our Marketing and Sales team by attending webinars, attending B2B sales pitches, supporting blog articles, vetting new products, and answering questions about specific services and conditions

What you’ll need:

• MD or DO license
• Board certification in internal medicine, family medicine, obstetrics/gynecology, rheumatology, endocrinology or other primary care fields
• 2+ years of experience people managing other clinicians (MDs, DOs, NPs, PAs)
• 3+ years of experience providing primary care either virtually or in-person, 2+ years of clinical practice post-residency, and 2+ years of experience practicing functional medicine
• Strong organizational skills and attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Integrative or functional medicine education and training

Nice-to-haves:

• Familiarity using a MacBook, Google Suite, Slack, and Zoom

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The salary for this role is $275,000 annually, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Coordinator for the Provider Operations team will play a pivotal role in optimizing clinician schedules and enhancing patient access and experience at Parsley. In this new position, you’ll be at the forefront of improving appointment utilization by managing Clinician Waitlists. This role offers the opportunity to develop strong organizational and communication skills and to work closely with the Provider and Clinical Operations teams. If you thrive in a fast-paced environment and are passionate about improving patient care, this is the perfect opportunity for you. This role will be managed by the Senior Manager of Provider Operations.

This is a full-time temporary assignment expected to last at least four months.

What you’ll do:

• Manage patient waitlists for our Clinician team
• Coordinate with patients over platforms via text and phone call to reschedule, cancel, and fill appointments
• Reach out to waitlist patients to fill abandoned appointment slots
• Monitor and fill unutilized appointment slots in Clinicians’ schedules
• Collaborate with Clinicians and cross functional departments to optimize scheduling and patient experience
• Review weekly metrics related to their role including appointment scheduling, cancellations, and utilization rates
• Ad Hoc improvement projects related to the Waitlist process, Provider Operations, and across departments

What you’ll need:

• Bachelor’s Degree 
• 6 months+ experience in a healthcare setting, specifically working directly with a clinical team and/or assisting patients
• Proficiency in scheduling software and patient management systems
• Strong communication skills and team player mindset
• A sense of ownership of assigned tasks, and always looking for the best solution with a proactive, continuous improvement mindset
• Flexibility around process and workflow changes

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The pay rate for this role is between $15-16/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

Parsley Health has an opportunity for a proactive, critical thinker to fill the role of Accounts Receivables Specialist. This job will be the connection point between the claims processing team and building solutions with clinical operations teams to strengthen member satisfaction and grow revenue. The ideal candidate is someone who finds a thrill in digging deep into a problem to find its source, and working with a team to build a solution. 

The Accounts Receivables Specialist will be primarily responsible for identifying and resolving systems level issues in the Parsley Health revenue cycle including claims member enrollment, claims processing, and payor adjudication. This role will work closely with the Revenue Cycle Director, Member Benefits Associate and other cross functional partners to improve workflows to ensure claims are processed timely and accurately.

What you’ll do:

• Serve as the primary point of contact for all issue resolution with Parsley Health’s third party claims and payment processor - including items such as:
• Fee Schedule Maintenance
• Claims Releases 
• Enterprise Billing Set Up
• User and system maintenance
• Identify Adjudication Patterns using denial and claim rejection data and partner with the Insurance Operations Manager and cross-functional teams to identify root causes for improved claims workflow
• Provide support for member facing escalations regarding insurance eligibility and claims denials
• Serve as a stakeholder and revenue cycle subject matter expert in payer operations process improvements
• Support the development of insurance based trainings for MX, Coords, FOH
• Develop Payer Workflow / SOP Creation
• Payer Ops collaboration with other depts (Sales, EPD, Marketing/Growth) 
• Verify insurance benefits and check eligibility of all members.

What you’ll need:

• At least 3+ years of experience in healthcare accounts receivable, billing, and collections.
• Strong knowledge of CPT/ICD-10 codes and insurance claims processes.
• Proficiency in healthcare billing software and electronic medical records systems.
• Excellent communication, problem-solving, and organizational skills.
• Ability to communicate technical information in a way that is easy for team members and patients to understand.
• Comfortable in amorphous, fast-paced environments and with constantly evolving responsibilities.
• Tech-savvy skills: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Knowledge of federal and state healthcare billing regulations and compliance standards.

Nice-to-haves:

• Familiarity with non fee-for-service healthcare reimbursement models (per member per month, employer based subscription models, capitation, etc.)
• Experience working in healthcare technology.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The hourly rate for this role is between $21-$25/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

Parsley Health is looking for a Member Insurance Benefits Associate to join our team. The Member Insurance Benefits Associate will be focused on researching and communicating insurance benefits and eligibility information with members. The Member Benefits Associate will be focused on insurance verification, communication of benefits to members, and collection of copayments and member responsibility when appropriate. This position will also be responsible for fielding all member questions related to insurance, EOBs, reimbursement processes, and medical billing.

What you’ll do:

• Verify insurance benefits and check eligibility of all members.
• Proactively outreach members to communicate cost estimates based on their insurance coverage and benefits.
• Ensure patients understand the process for how out-of-network care works (when applicable).
• Identify trends or patient issues and initiate corrective action to improve the patient experience in terms of cost transparency.
• Resolve issues with patient invoices and alleviate confusion around any outstanding billing items.
• Manage protected health information and follow all HIPAA policies and procedures.
• Provide feedback and advice on product/technology/process improvements.

What you’ll need:

• At least 2+ years in the health tech or medical field in a similar position (experience working in a startup environment is a bonus)
• Excellent customer service skills and the ability to communicate technical information in a way that is easy for patients to understand.
• Comfortable in amorphous, fast-paced environments and with constantly evolving responsibilities.
• Tech-savvy skills: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA 
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $55,250 - $65,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are hiring a Lead Clinical Coordinator to oversee the operations and management of our Clinical Coordinator team. This role is crucial in ensuring that our Clinical Coordinators are empowered to provide exceptional care, while also maintaining efficient workflows across the clinical team. The Lead Clinical Coordinator will report directly to the Director of Clinical Services.

What you’ll do:

Clinical Support:

• Oversee and ensure the smooth execution of clinical care coordination, including the preparation and support of Clinicians for patient visits, support of Health Coaches, managing patient inquiries, and assisting in customer service support.
• Oversee lab operations and coordination, including managing lab requests, answering test-related inquiries, managing the lab test database, and ensuring timely and accurate processing of lab orders and communication of results.
• Oversee customer support activities via our call center and messaging center, ensuring that patient clinical inquiries are addressed promptly and effectively.
• Monitor and adjust assignments for Clinical Coordinators based on workload, ensuring that all team members are effectively utilized and that clinical tasks are completed in a timely manner.
• Develop and maintain Standard Operating Procedures (SOPs) for the Clinical Coordination team, ensuring consistent and efficient practices.
• Track and analyze key performance metrics to ensure that clinical care standards are being met and identify areas for improvement.
• Problem-solve and/or support Clinical Coordinators in the resolution of patient concerns.
• Support clinicians, health coaches, and members to assist in clinical support responsibilities.

People Management:

• Lead and manage the Clinical Coordination team, including conducting regular 1:1 meetings to provide support, feedback, and development opportunities. Organize and facilitate team meetings to ensure alignment, share updates, and address any operational challenges.
• Monitor team metrics on a biweekly basis to ensure Clinical Coordinators are performing effectively.
• Oversee the onboarding and training of new Clinical Coordinators, ensuring they are fully equipped to perform their roles effectively.
• Foster a positive and collaborative team environment, encouraging open communication and continuous learning.
• Handle time-tracking review and approve hours worked, ensuring accuracy and compliance with company policies.
• Provide additional support to team members when needed, particularly during periods of high workload or when team members are out of the office.

Subject Matter Expertise:

• Communicate in-depth knowledge of company products, clinical coordination best practices, and clinical operations policies and procedures.
• Collaborate with Clinical, Product, and Operations teams to enhance our products and tools, ensuring an optimal experience for both members and providers.
• Oversee customer service initiatives, ensuring consistent, high-quality support across all member interactions.
• Manage lab coordination processes, ensuring efficient and accurate processing of lab orders and results.

What you’ll need:

• Bachelor’s degree or equivalent experience in healthcare, operations, or clinical care.
• A minimum of 2 years of experience in virtual healthcare people management role and a minimum of 2 years of additional clinical support experience
• Strong leadership and team management skills, with a proven ability to support and develop a team.
• Excellent communication skills, both written and verbal, with the ability to clearly convey complex information.
• A detail-oriented mindset with strong organizational skills.
• Proactive approach with the ability to work autonomously and prioritize effectively.
• Familiarity with clinical administrative systems (EMR) and testing portals preferred.
• Experience in healthcare tech or start-up environments is a plus.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA 
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $72,250 - $85,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are seeking experienced, board-certified MDs and DOs who are passionate about transforming primary care, have completed or started training in functional or integrative medicine, and who are extremely tech-savvy.

As a part-time, 1099 contractor Physician, you will:

• Provide availability each week for virtual member visits and associated administrative time, committing to at least 8 hours/week.
• Schedules are confirmed 24 hours ahead of time.

This is a part-time, remote, contract role.

What you’ll do:

• See patients via telemedicine using the technology platform provided by the practice
• Provide excellent, personalized patient care according to the guidelines provided by the practice
• Work closely with a care team (including a Health Coach) to help patients optimize outcomes and achieve their health and wellness goals
• Assist in the resolution of patient inquiries and requests
• Complete online charts in a timely and accurate manner
• Follow organizational policies, procedures, and protocols

What you’ll need:

• Active MD or DO license
• Board certification in internal medicine, family medicine, obstetrics/gynecology, rheumatology, endocrinology or other primary care fields
• Active license(s) in at least one of the following:
  • AZ, TX, FL, HI, OR, NM, ME, CT, DE, CO
• 3+ years of experience providing primary care either via telemedicine or in-person
• 2+ years of clinical practice post-residency
• 2+ years of experience practicing functional medicine
• Strong organizational skills and an attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Passion for your personal health and wellness and that of others

Nice-to-haves:

• Active license(s) in CA, NY, MA, NJ, IL, PA, VA, NC, WA, RI, MO, SC, VT, DC
• Familiarity using a MacBook, Google suite, Slack and Zoom

Benefits and Compensation:

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The hourly rate for this role is $225/hour for MDs and DOs. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

• See patients via telemedicine using the technology platform provided by the practice
• Provide excellent, personalized patient care according to the guidelines provided by the practice
• Work closely with a care team including a Health Coach to help patients optimize outcomes and achieve their health and wellness goals
• Oversee medical staff (including Health Coaches and Medical Assistants) and assign aspects of care accordingly
• Provide mentorship to non-Physician staff
• Participate in patient care program development
• Assist in the resolution of patient inquiries and requests
• Complete online charts in a timely and accurate manner
• Follow organizational policies, procedures, and protocols
• Represent Parsley Health in the local and broader community

You'll need:

• Active MD or DO license
• Active NY or CA license
• Active DEA license
• Board certification in internal medicine, family medicine, obstetrics/gynecology, rheumatology, endocrinology or other primary care fields
• 3+ years of experience providing primary care either via telemedicine or in-person
• 2+ years of clinical practice post-residency
• 2+ years of experience practicing functional medicine
• Strong organizational skills and an attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Passion for your personal health and wellness and that of others

Not required, but it would be great if you also have:

• License in MO, AR, IN, FL, CT, DE, CO, ME
• Familiarity using a MacBook, Google suite, Slack and Zoom

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

Clinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization. By leveraging their expertise in phone skills and customer service, they contribute to the seamless delivery of healthcare services and continuously seek ways to enhance the overall membership and clinical experience.

This role will deliver an exceptional member experience in all member interactions and throughout all care delivery. Utilize strong organizational ability and proactive mindset to assist in sustainable administrative processes and identify areas for improvement in operational workflows. Demonstrate excellent phone skills and customer service abilities while providing effective administrative support to our Providers, Health Coaches, RN Care Managers, and Members.

This is a remote FTE, non-exempt position with the ability to work weekends and holidays as required. 

What you’ll do:

Administration

• Maintain a full comprehension of Parsley Health clinical operations, tools and workflows to maximize administrative support across the clinical practice)
• Provide Clinician and Health Coach support with chart prep, scheduling, waitlist management, and transfers of care.
• Assist daily practice operations such as slack coverage for provider requests, lab triage, EMR system management, referral list management, and faxes.
• Assist clinical teams with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, and clinical letters of medical necessity.
• Provide practice-wide messaging and phone coverage, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries. 
• Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management.
• Strive to meet and exceed performance metrics in support of seamless member experience including call handling time, member satisfaction scores, and resolution rates.

Membership

• Answer inbound member message inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages.
• Handle inbound and outbound calls from customers regarding scheduling inquiries, tech troubleshooting, and general assistance.
• Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions.
• Maintain a positive and professional demeanor at all times, reflecting the company's commitment to exceptional customer service.
• Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician.
• Submit member feedback and specific improvement projects to manager.
• Organize day-to-day coordination, including waitlist management, scheduling, and transfers of care to new providers

Projects

• Support and maintain resources that assist administrative projects and scale solutions.
• Assist practice-wide pilots and initiatives as applicable

What you’ll need:

• 1+ year in health care, operations, membership experience, or as a medical assistant
• Bachelor’s degree or equivalent preferred
• Proven experience in a customer service or call center environment.
• Excellent verbal communication skills, with a clear and pleasant phone voice.
• Strong listening skills and the ability to empathize with customers' concerns.
• Exceptional problem-solving abilities, with a focus on finding effective solutions.
• Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required
• Demonstrable attention to detail with a knack for organization and clarity
• Flexibility; things change often and we need someone who can adapt quickly
• Ability to work holidays

Nice-to-haves:

• Bachelor’s degree or equivalent preferred
• Knowledge of product or service offerings and industry-specific terminology.
• Familiarity with troubleshooting technical issues and providing technical support over the phone.
• Certification or training in customer service or call center operations.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA 
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The salary for this role is $24/hour ($50,090 annually). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Manager of Learning and Development (L&D) at Parsley Health is a key driver in enhancing our clinical team's capabilities through strategic and hands-on initiatives. This role is instrumental in ensuring our clinical teammates are onboarded and supported and can provide best-in-class care to our members. Collaboration with other departments is key to the success of this role.

This is a part-time position entailing ~20 hours/week and reports into the SVP, People & Culture.

What you’ll do:

• Project manage the onboarding process for clinicians, ensuring seamless integration and alignment with clinical standards. Maintain the Fellowship and update as needed, coordinate the Fellowship Lite programming to ensure high standards of clinical education. Track participation, effectiveness, and user satisfaction with the program. 
• Manage and run the Quarterly L&D Day program, continuously refining and identifying new opportunities to engage teams and measure success. Track participation, effectiveness, and provider satisfaction.
• Partner with the P&C team and cross-functional stakeholders to design and implement comprehensive learning programs, integrating both within and outside the Learning Management System (LMS).
• Oversee the Learning Management System, optimizing its utilization and enhancing platform engagement. Track usage, learner satisfaction, and content effectiveness.
• Manage and optimize relationships with external learning organizations, including the Institute for Functional Medicine, the School of Applied Functional Medicine, and UpToDate.
• Manage and update onboarding content and modules for other departments, outside of the clinical team. 

What you’ll need:

• 4-5 years experience in a learning, development, training or knowledge management function
• Experience partnering with clinical staff
• Attention to detail with excellent organizational and project management skills
• Ability to prioritize issues and identify opportunities for ‘quick wins’
• Comfort with technology and the ability to rapidly innovate new solutions using tools like Excel, Looker and Lessonly
• Compassionate collaboration
• An enthusiastic and grounded attitude
• Excellent time management skills with a proven ability to meet deadlines
• BS/BA Degree

Benefits and Compensation:

• 401K + Employer Matching
• Flexible work environment

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting hourly rate for this role is $45/hour-$55/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

You will be joining a remote team of passionate engineers reporting into our Data Manager. In this role, you will work closely with Engineering, Product, Design and Customer Reliability teams. Parsley Health is an outcomes-driven organization and your work will directly contribute to the company objectives, including expanding the business nationally; improving activation, conversion and retention; and expansion of our healthcare products.

We work in a blameless environment and we take ownership and pride in our efforts. We like to work in small cross functional product pods where each pod owns the development lifecycle of their products. We follow agile development practices and encourage each pod to tailor the processes to their needs. Our teams are built on pillars of trust, humility and continuous improvement.

About you:

You appreciate the challenge of building reliable and timely business intelligence systems to promote actionable insights. You know that good ETL, preparation, and visualization are key to getting the right answer - and you also know that understanding your stakeholder’s problems is the key to getting the right question. 

You know when to develop an MVP based on a few requirements gathered in a conversation, and when to suggest a dedicated meeting to sort out the 'what-why-how.'

You have a healthy appreciation for the many ways in which distributed systems may fail. You're always thinking beyond the scope of the current project, and about the larger product vision. You are thrilled to deliver the right information, at the right time, in support of our member’s health and clinician’s decision process.

What you’ll do:

• Manage and architect our ETL, warehouse, and data delivery/visibility.
• Craft critical retrospective reports for use by our Ops, Clinical, Product, Finance, and MX teams.
• Provide actionable, prospective insights to support business and clinical decisions.
• Engage functional peers on core business strategies and how data products support those efforts.
• Work closely with stakeholder groups to define requirements, design appropriate BI solutions, and implement applications against development standards and best practices.
• Design, develop, and maintain scalable data pipelines that extract, transform, and load data from various sources into our data warehouse (BigQuery).
• Ensure data accuracy, consistency, and availability for business intelligence and analytics purposes.
• Optimize and enhance data processing workflows for performance and efficiency.
• Implement and maintain data quality monitoring and alerting systems.
• Work closely with cross-functional teams - including Product and Clinical Operations - to understand data needs and provide actionable insights.
• Stay up-to-date with emerging trends and technologies in data engineering and analytics.

What you’ll need:

• Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field (Master's degree preferred).
• 3+ years of experience in data and analytics.
• Strong proficiency in SQL and Python
• Experience with data modeling techniques.
• Hands-on experience with data warehousing technologies (e.g., Redshift, Snowflake, BigQuery) and ETL tools (e.g., Airflow, DBT).
• Experience with data visualization tools (e.g., Tableau, Looker) is a plus.
• Experience with Google Cloud Platform
• Containerization experience, knowledge of CI tooling, testing frameworks and other code quality tools
• Familiarity with healthcare data standards and regulations (e.g., HIPAA) is desirable.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• A lean towards self-directed learning in data tooling and solutions.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $115,000 - $130,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

In this role, you will be responsible for supporting a team of Clinicians and Care Managers with administrative and clinical member needs across our in-person and telemedicine practice. You will engage with members over our messaging portal, providing care within Clinician standing orders, addressing prescription and supplement needs, triaging urgent member clinical needs, researching best practices and protocols, and responding to a variety of other clinical needs. Together with the Clinicians’ Managers, your role will be to ensure our Clinicians are supported to maximize their clinical time and panel size, while our members have an incredible Parsley experience. You will report to a Lead RN Care Manager and collaborate with the Clinical Operations teams.

You are a seasoned RN and experienced in providing care over messaging. You are empathetic, take a customer-service approach, and make your members feel heard and cared for.  You enjoy taking a holistic approach to care that includes medical and lifestyle interventions. You are comfortable working within a Clinician’s orders with minimal direction. You are a collaborative and supportive teammate to other clinical staff.

This is a temporary position expected to last between three and six months.

What you’ll need:

• Active Compact RN license
• Additional Benefit: CA or NY license in addition to compact
• 3+ years experience in direct patient care
• Comfort utilizing a variety of practice technologies (EMR, messaging portal, scheduling system) 
• Attention to detail with excellent organizational skills
• Empathetic bedside manner, good listener, and self-starter
• Get stuff done attitude, willingness to dive into the details as needed 
• A proactive, continuous improvement mindset 
• Ability to be flexible and adapt to change in a fast-paced environment
• Strong preference for a candidate residing within a compact state  
• Ability to work on weekends and holidays when necessary 
• Willingness to become licensed as an RN in multiple states

Benefits and Compensation:

• 401(k)
• Paid sick leave
• Remote-first with the option to work from one of our centers in NYC or LA

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The hourly rate for this role is between $40/hour - $45/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are seeking a seasoned VP of DTC Marketing to lead our direct-to-consumer marketing initiatives. This pivotal role requires a dynamic full-stack marketer with deep expertise in DTC healthcare marketing. The ideal candidate will have a proven track record in driving successful growth and achieving CAC, LTV, & total acquisition goals through various channels, exceptional leadership skills, and a passion for functional health.

What you’ll do:

• Strategic Leadership: Develop and execute comprehensive DTC marketing strategies to drive customer acquisition, engagement, and retention.
• Channel Expertise: Oversee and optimize all marketing channels, including SEO, content marketing, lifecycle marketing, influencer partnerships, product marketing, brand partnerships, paid search & social, direct mail, etc… to deliver on KPIs.
• Team Management: Lead, mentor, and inspire a diverse team of marketing professionals, fostering a collaborative and high-performance culture.
• Hands-On Execution: Be willing to get hands dirty and dive deep into the details, ensuring flawless execution of marketing campaigns.
• Data-Driven Decision Making: Utilize analytics and data insights to continually refine marketing strategies and improve ROI.
• Cross-Functional Collaboration:Work closely with product, sales, and customer service teams to ensure alignment and drive holistic growth.
• Brand Stewardship & PR: Champion the Parsley Health brand, ensuring consistent messaging and positioning across all touchpoints–and especially through PR and communications.

What you’ll need:

• Experience:10+ years of marketing experience, with a significant portion in DTC healthcare.
• Channel Mastery: Demonstrated expertise in SEO, content, lifecycle marketing, influencer, product marketing, brand partnerships, paid search & social, and direct mail.
• Leadership:Exceptional leadership, team management, and communication skills.
• Growth-Oriented: Strong understanding of growth marketing principles and data analytics.
• Startup Savvy:Prior experience in an early-stage startup environment, with a willingness to be hands-on.
• Passion:Deeply passionate about functional health, root-cause medicine, and a new approach to healthcare

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $191,250 - $225,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program,  and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty.

PST hours are preferred. 

What you’ll do:

Member Advocacy

• Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints
• Maintain ownership of member issues from receipt of the initial request to resolution
• Follow up with members to ensure their issues have been resolved to their satisfaction
• Maintain a comprehensive understanding of the company's products and services
• Utilize member feedback to identify opportunities for improvement and report trends
• Assist in developing initiatives to enhance member experience and satisfaction
• Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform. 
• Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
• Ability to think on your feet and de-escalate member situations 
• Assist members with renewal questions and encourage continued care
• Collect feedback from members and process cancellations 
• Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
• This is an evolving and growing department, and role requirements may change and expand as Parsley Health grows.
• Other duties as assigned

What you’ll need:

• At least one year of relevant work experience in a one-to-one client/patient-facing
• Healthcare tech/start-up experience preferred
• An empathetic customer-service approach that ensures your members feel heard and cared for
• Call management system experience preferred (i.e., Regal.io)
• A passion for helping others
• Excellent oral and written communication skills
• Can comfortably resolve issues over the telephone
• A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks
• Proactivity, autonomy, and commitment to excellence in your work
• Flexibility as roles and responsibilities are subject to change and new ones may be assigned
• Ability to work from home in a quiet space to conduct phone calls.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The salary for this role is $24.25/hour ($50,440 annually). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are seeking experienced, board-certified NPs and PAs who are passionate about transforming primary care, have completed or started training in functional or integrative medicine, and who are extremely tech-savvy.

As a part-time, 1099 contractor NP/PA, you will:

• Provide availability each week for virtual member visits and associated administrative time, committing to at least 8 hours/week.
• Schedules are confirmed 24 hours ahead of time.

This is a part-time, remote, contract role.

What you’ll do:

• See patients via telemedicine using the technology platform provided by the practice
• Provide excellent, personalized patient care according to the guidelines provided by the practice
• Work closely with a care team (including a Health Coach) to help patients optimize outcomes and achieve their health and wellness goals
• Assist in the resolution of patient inquiries and requests
• Complete online charts in a timely and accurate manner
• Follow organizational policies, procedures, and protocols

What you’ll need:

• Active NP or PA license
• Board certification in internal medicine, family medicine, obstetrics/gynecology, rheumatology, endocrinology or other primary care fields
• Active license(s) in at least one of the following:
  • AZ, TX, FL, HI, OR, NM, ME, CT, DE, CO
• 3+ years of experience providing primary care either via telemedicine or in-person
• 2+ years of clinical practice post-residency
• 2+ years of experience practicing functional medicine
• Strong organizational skills and an attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Passion for your personal health and wellness and that of others

Nice-to-haves:

• Active license(s) in CA, NY, MA, NJ, IL, PA, VA, NC, WA, RI, MO, SC, VT, DC
• Familiarity using a MacBook, Google suite, Slack and Zoom

Benefits and Compensation:

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The hourly rate for this role is $100/hour for NPs and PAs. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest healthcare company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are hiring experienced, board-certified Nurse Practitioners and Physician Assistants who are passionate about transforming primary care, have completed or started training in functional or integrative medicine, and who are extremely tech-savvy.

As an NP or PA, you will generally have six hours of patient care per day, four days per week, with one day reserved for lab review, additional patient communication, and the chance to work on other projects like health outcomes research or collaborating with our engineers to improve our technology platform.

What you'll do:

• See patients virtually using the technology platform provided by the practice
• Provide excellent, personalized patient care according to the guidelines provided by the practice
• Work closely with a care team including a Health Coach to help patients optimize outcomes and achieve their health and wellness goals
• Participate in patient care program development
• Assist in the resolution of patient inquiries and requests
• Complete online charts in a timely and accurate manner
• Follow organizational policies, procedures, and protocols
• Represent Parsley Health in the local and broader community

What you'll need:

• Active NY/CA Nurse Practitioner license OR active NY/CA Physician Assistant license
• Active DEA license
• 3+ years of experience providing primary care either via telemedicine or in-person
• 2+ years of clinical practice post-residency
• 2+ years of experience practicing functional medicine
• Strong organizational skills and an attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Passion for your personal health and wellness and that of others

Not required, but it would be great if you also have:

• Licensed in MO, AR, IN, FL, CT, DE, CO, ME
• Familiarity using a MacBook, Google suite, Slack and Zoom

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $100,000 - $160,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Call Center Manager is responsible for the performance and behaviors of the member experience team and for managing inbound and outbound communication via the Parsley Health Call Center. This position supports the company and department goals by supporting members within required SLAs while providing a world-class member experience. The Call Center Manager will be responsible and accountable for driving process improvements, providing feedback, performance/productivity management, reporting, and training. 

What you’ll do:

• Proactively monitor daily/weekly operational statistics and report trends/variances to inform the business of potential trends, issues, and opportunities for multiple departments within the call center. This includes Sales, Service, and Care coordinators, Prior authorization, Waitlist management, and calls from labs and pharmacies, as well as third-party call center management and vendor management.  
• Analyze call center data, prepare reports and give presentations to upper management.
• Hire, onboard, and train Call Center employees.
• Lead team meetings and coach teams through challenging customer service issues.
• Ensure the team adheres to company standards when handling member complaints.
• Handle escalations and overcome objections, focusing on member retention by answering member emails, SMS, and calls at least 10 hours weekly. 
• Develop monthly, quarterly, and annual call center goals and action plans that can be executed on an agent level. 
• Prepare and manage weekly team work schedules to ensure sufficient coverage based on forecasted contact volume and handle times. 
• Manage live call answer rate, escalations, call abandonment rate, labor efficiency, average speed of answer, average time to resolve, and first contact resolution.
• Drive business results through mentoring, managing, and coaching team members to consistently achieve operational goals through reporting analysis, observations, and monitoring.
• Develop and execute initiatives that maximize member retention, satisfaction, and loyalty to achieve department and company goals. 
• Build and roll out call center workflows, proactively analyze and interpret data, and compile and monitor operational statistics and reports.
• Work collaboratively with other departments and teams to ensure continuity of communication with employees and members regarding program components, pricing, and company policies.
• Share new ideas and out-of-the-box thinking to improve member experience related to company KPIs. 
• Use motivational strategies to drive metrics by recognizing strong performance. 
• Lead by example, displaying a willingness to assist with any task, encouraging a cooperative environment, and providing leadership to employees who express challenges and concerns.  
• Monitor the quality of work during and after a call—the ability to effectively model a great call and coach employees. 
• Manage Slack Channels to support Call Center staff with questions. 
• Assist with all other duties as assigned.

Measures of success: 

• Develop and sustain SLAs
• Improve member retention and reduce churn as defined by business metrics. 

What you’ll need:

• 2+  years of experience managing a team. Remote management is a plus. 
• 2+ years of experience in a call center environment 
• Experience using CRM and telephony CcaaS, preferably experience with Regal.ai, is a plus!
• Excellent sales and member support skills
• Advanced troubleshooting and problem-solving skills
• Highly motivated with a positive attitude that can influence/motivate remote teams
• Strong analytical skills
• Must be proficient in multiple computer-based programs and can navigate several programs at one time, including but not limited to Google Suite, HelpScout, Acuity, Avality, MDHQ, Regal Voice, Slack, Looker, Calendly, and Stripe
• Possess the ability to use and access these systems while speaking with members.  
• Ability to effectively communicate information and ideas in written and verbal format
• Must be able to manage and motivate others as well as work independently
• Excellent organizational and time management skills
• Strong relationship-building skills
• Ability to think strategically and operationally and make sound business decisions
• Ability to multitask and work in a fast-paced team environment

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA 
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $85,000 - $100,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are hiring a Medical Director to lead a team of providers who are transforming medical care. This role requires a board-certified MD or DO experienced in functional medicine who brings operational vigor and rigor to managing team members. This leader possesses deep experience in clinical operations, and brings a passion for enhancing business processes, for developing digital healthcare solutions, for ensuring quality health outcomes, and leading a team of virtual clinicians. 

The role is key in driving Parsley’s goals for patient growth, patient experience, B2B client satisfaction, and employee engagement. It is also essential that the clinician in this role is a pro at doing the job as they guide others to excel in the collaborative practice of Functional Medicine.

The Medical Director is a member of the Leadership team and will serve as liaison between 

• the Executive team 
• the Leadership team (cross functional peer group)
• the Clinician team (as the leader)

This role reports to the SVP, Clinical and Business Operations. While it is highly desired for this role to provide care onsite in our NYC center (Union Square), we're also very much open to fully remote candidates.

What you’ll do:

Lead a Team of Clinicians

• Provides overall leadership, motivation, and support of the clinician team - full-time, part-time and 1099 clinicians 
• Directly manage Lead Physicians who are managers to a team of distributed, virtual clinicians 
• Demonstrate care for our clinicians and their experience as providers; create a work environment that emphasizes collective team engagement aligned with Parsley values and provider core competencies
• Attract, develop, and retain clinicians in a manner that fosters ongoing commitment, camaraderie, exceptional performance and job satisfaction
• Drive clinician performance
  • Overseeing semi-annual performance evaluations, clinical quality criteria
  • Measuring performance against internal benchmarks (OKRs, and KPIs)
  • Contractual obligations (PGs and SLAs)
• Evaluate, determine (in partnership with Finance, Clinical ops, and People) and implement changes to clinician staffing mix
  • Part Time, Full Time, MD, DO, PA, NP, On Site, Remote, 1099, state licensure distribution and redundancy needs
• Oversee the development of training curricula to drive forward an optimal member journey within Functional Medicine-based, member-centered care.
• Evaluate and implement improvements to policies, procedures, and protocols. 

Drive the Clinical Practice, Health Outcomes and Service Design

• In partnership with product, CEO, sales, and clinical team:
  • Ensures Parsley Health’s services deliver repeatable, reliable health outcomes 
  • Use data to measure experience, engagement, and cost savings
• Lead with data to inform business decisions and to create a high-level of trust, accountability and transparency in decisions.
• Own / partner on scaleable, measurable organizational change initiatives
• Evangelize the healthy symbiosis between compassionate, member-centric care delivery and business needs.
  • Together, and only together, these teams improve the member experience.
• Communicate individual, team, and systemic issues using data, impact analysis, process documentation, and training for relevant, durable solutions.
• Serve as the company-wide clinical liaison for regulatory matters, process improvement, performance monitoring, and relevant statistical analysis.
• Spot issues and opportunities with a data-based plan to address.
• Provide licensed clinical coverage of 50 states + Washington D.C. to meet utilization and capacity requirements
• Follow all (clinical and administrative) Parsley policies, procedures, pathways and member journeys.
• Continuously improve care delivery 

Cross-functional Leadership across Parsley Health

• Actively participates in / directly owns select Leadership meetings and responsibilities. Will attend Executive and other meetings to update and communicate up/downs needed.
• Be a cross-functional partner in the following areas:
• Data:  provide Subject Matter Expertise consultation to Data lead who owns the outcomes data roadmap; and Ops leader who owns clinical operations data tracking.
• Operations Exec: deliver measurable clinical impact to both topline revenue, margin targets, and clinical outcomes. 
• Sales/Growth: contribute to initiatives, including presenting at conferences and events, supporting sales in key meetings. 
• People: Oversee the planning and execution of medical staff credentialing and of Medical Staff Bylaws, Rules, and Regulations, including peer review and compensation processes.
• Clinical Operation: monitor capacity, licensing, credentialing, and mid-level credentialing, and oversight with the Lead team. 
• Legal / Regulatory affairs: maintain familiarity with relevant health care laws and concepts (e.g. Stark law, federal anti-kickback statutes, fair-market valuation) and supports systems to ensure adherence. Senior Medical Advisor/Operations lead own execution on compliance. 
• Finance: Understand and can explain our financial model, unit economics and financial targets and is able to align clinicians with business goals. 

Deliver Excellent Patient Care 

• Manages a panel of patients by providing approximately 6 patient facing hours weekly at Parsley and demonstrating excellence in completing clinician responsibilities

What you’ll need:

• Board-certified MD or DO with a focus on functional or integrative medicine
• Proven acumen in business, digital and data-focused programs and processes
• Demonstrated leadership in transformative primary care initiatives
• Passion for working a few hours each week, directly handling patient care
• Enthusiastic about cross-functional collaboration and innovative healthcare solutions
• Excellent communication skills and a proven experience driving measurable business impact
• Deeply experienced leadership of people (at least 5 years)
• Experience leading clinical teams to meet SLAs and performance guarantees within B2B and payer contracts

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $250,000 - $275,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

Parsley Health is an ambitious, driven team with a mission to transform the health of everyone, everywhere through the best possible medicine. Our work is inspired by our members’ journey and our actions are focused on impact and results. We thrive in a dynamic, high-paced work environment while appreciating what it means to be healthy and well.

As aGrowth Marketing Associate at Parsley Health, you’re responsible for our E-commerce business end-to-end, perks, partnerships, promotions and events. 

What you’ll do:

• Manage the supplements P&L at Parsley, including revenue (marketing, conversion, and assortment) and costs (operating and product margin), ensuring a high-quality experience for our members and customers
• Lead supplements operations (e-commerce frontend, back-end, logistics, and vendors) and determine the future state of fulfillment/3PL
• Plan the supplements business in partnership with FP&A, identifying and prioritizing the highest-leverage opportunities for improvement
• Work with Clinical and Member Experience teams to provide satisfactory responses to customers’ questions.
• Vet potential partners, nurture relationships, and coordinate mutually beneficial promos/events for Parsley’s perks
• In partnership with Front of House staff, develop and market key events for our centers in NYC and LA
• Execute promotions and related campaigns, in partnership with Lifecycle Marketing team

What you’ll need:

• 4+ years marketing, project management and/ or ecommerce experience
• Ability to manage multiple priorities with strong project management frameworks in a fast-paced environment

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA 
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $63,750 - $75,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are hiring a Senior Copywriter to create engaging, on-brand, results-driven storytelling and copywriting that communicates, educates, and inspires our Parsley audiences. You’ll help refine our brand voice across our marketing channels and throughout the customer experience with conversion-driving copy. You will lead creating copy for marketing content that ranges from seasonal campaigns to emails, paid performance initiatives to landing pages, and everything in-between. Our ideal candidate is a storyteller who can think strategically and conceptually, and who’s comfortable working in a fast-paced, execution-oriented startup environment. You will sit on the Creative team and work closely with the Marketing team (Growth, CRM, Brand), Product and Clinical teams.

You are a conceptual and creative thinker who is a self-starter, and collaborative to the core. You think and write audience-first, and have a deep understanding of your audience’s point of view. You can easily pivot from writing emotional marketing copy to concise conversion-driving copy whenever needed. You’re a skilled writer who can articulate a complex brand mission, enhance a member’s experience, and support key business initiatives through inspired copywriting and smart content strategy. You recognize the power of language to establish an identity, elevate an experience, evoke a feeling, and motivate a consumer. You’re always looking for the story—to educate, inspire, or sell. 

What you’ll do:

• Deeply understand our target audiences- who they are, what they do, why they do it and help craft the brand voice to ensure it is consistent and strong across every persona 
• Understand and update our personas annually to ensure we’re reaching our target audience every time
• Develop multiple paths of messaging to reach audiences across our three business channels (DTC Cash, DTC Payer, and B2B2C)
• Understand the differences between the business channels and how to compel enrollment and engagement across all of them
• Develop our voice throughout the customer journey and lifecycle by crafting compelling and conversion driving copy for digital experiences, including email, social, website, member communications and offline channels. 
• Own copy creation for all marketing communications, brand campaigns, growth needs, and website assets.
• Understand trends in the telehealth space and beyond. Take sensitive, highly personal, and subject matters and turn it into messaging that resonates with our audience
• Collaborate with members of the marketing team to create copy for all channels and work with our growth team to understand performance of creative assets so we can constantly learn and improve
• Synthesize complex pieces of information from science writing and data and effectively translate that into marketing, social media and ad copy
• Tackle old problems in new ways–bringing fresh ideas on how to get a consumer to take a desired action.
• Continually help to define processes to effectively deliver high-quality content in a fast-paced environment in a timely manner

What you’ll need:

• 4+ years of copywriting experience primarily with digital brands, working at start-up or agency
• Ability to reach beyond pure copywriting to develop content strategies, personas and brand voice guidelines
• Ability to write to multiple audiences at the same time
• Previous experience in the health and/or wellness space
• Ability to translate brand guidelines into a consistent, ownable voice.
• Ability to think conceptually and passion for branding, storytelling, and producing engaging content and campaigns
• Comfort writing across a variety of digital channels with proven experience writing for performance channels including, email, landing pages, and paid ads
• An understanding of how and when to write emotional consumer facing copy and also quick conversion driving copy
• An interest in creating and refining process to make work more efficient and help improve processes across the team

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $85,000 - $100,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Director, Clinical Services is a critical role for our company as we enter our scaling phase.  You will bring your passion for member care, ingenuity and impeccable management skills to lead the Clinical Services teams through rapid growth, scale and change. As a cross-functional leader and a representative of the clinical voice, you will collaborate with leaders across the company to implement clinical strategies that optimize the member experience, outcomes and always come back to patient safety. You will develop project management approaches to develop the team. This role is also responsible for developing, implementation a Care Management program to enable interdisciplinary direct and indirect patient care across the care continuum, with an emphasis on functional medicine, for a designated population (population health). This position requires accomplished experience in enterprise-level leadership and execution of projects and programs. This person will report directly to the SVP, Business & Clinical Operations.

What you’ll do:

Operational Excellence

This role supports the day-to-day operations of the Clinical Services Organization at Parsley Health by partnering with other key cross-functional leaders including Member Experience, Product, Data, the Medical Director and the Growth Team to enhance, operationalize and measure a highly-efficient care delivery model.

• Clinical & Care Management Operations: Ensures coordination with cross-functional teams in support of daily clinical operations, vendor management and vendor services.
• Responsible for service design to ensure coordination of care across the continuum and select, devise and oversee clinical operations, work methods, procedures, workflows and standards for quality and quantity of work.
• Quality: Monitor and evaluate operations for compliance with RNs licensure and regulatory standards
• Supports the development and deployment of scaling solutions, including management systems, performance improvement systems, operational standards, metrics, measurement processes and decision support systems.

Leadership/Strategy

Key operational lead for development and implementation of a strategic plan that supports the organization’s vision and goals of the Care Management & Clinical Coordinator teams; translates the strategic plan to staff to ensure support; modifies or adjusts the plan in response to changing internal and external factors.

• Facilitates management of the projects, and the application of the tools, processes, etc. to enable design and deployment of cross-functional solutions.
• Represent the clinical team as a leadership voice in cross-functional initiatives
• Participates with the Leadership Team in setting policies and determining strategies to meet or exceed KPIs and OKRs in accordance with our Annual Operating Plan (AOP)
• Represents the SVP, Business & Clinical Operations in meetings, as needed
• Analyzes current and future trends and accurately assesses functional responsibilities, competitive strengths and vulnerabilities
• Upholds, safeguards and promotes the organization’s values and philosophy relating to ethics, integrity, and corporate responsibility as referenced in organizational values and philosophy standards
• Develops and implements a talent plan to ensure staffing mix, capacity and utilization to meet the strategic needs of the organization
• Manages employee performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly

What you’ll need:

• 5+ years of experience leading large teams during hyper growth periods
• Active RN license
• Demonstrated success managing enterprise projects
• Highly quantitative, with understanding of statistical analysis
• Proven leadership experience that includes: team building, motivating staff with enthusiasm and compassion, communicating skills across disciplines.
• Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing

Nice-to-haves:

• Experience managing a functional medicine practice
• Active NP license
• Experience managing care management or case management within a telehealth or digital health organization
• Project management certification (such as PMP)

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Job Level: 6

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $148,750 - $175,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote