ETL Engineer

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the space and the new standard in healthcare technology, we’re looking to bring on an ETL Engineer to assist our engineering team in taking our Business Intelligence platform, data migration services, and healthcare software to the next level.

This role is truly an unprecedented opportunity to have immense impact in expanding our growth for the next chapter of Prompt. We are looking for someone who will be a foundational piece to the growth of the product, team, and strategy at Prompt.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role

We are currently seeking a hybrid ETL developer to design and implement ETL processes while subsequently assisting our engineering team on the development front. You will build ETL pipelines to ingest the data from heterogeneous sources into our system. You should have excellent business and communication skills, and be able to work with business owners to understand their data requirements and help them make data-related decisions using your ETL knowledge and experience.

The job role might also require you to learn new tools and technologies fast, and you should have in-depth database knowledge as well as basic programming and scripting skills. You will help to build efficient and stable data pipelines which can be easily maintained in the future. You should have expertise in the design, creation, management, and business use of large datasets.

Responsibilities

• Work with our data migration team to own the process of transferring and migrating data for our new clients going through onboarding from their prior EMR into Prompt
• Design, implement, and continuously expand data pipelines by performing extraction, transformation, and loading activities
• Gather requirements and business process knowledge in order to transform the data in a way that’s geared towards the needs of end users
• Take over responsibilities for developing and maintaining Prompt’s Business Intelligence Platform
• Enable Prompt’s BI platform to support third party data ingestion and third party data extraction
• Make contributions towards Prompt’s overall data model
• Maintain and improve already existing processes
• Ensure that the data architecture is scalable and maintainable
• Work with the business in designing and delivering correct, high quality data
• Investigate data to identify potential issues within ETL pipelines, notify end-users and propose adequate solutions
• Prepare documentation for future reference

Skills

• SQL knowledge (query performance tuning, index maintenance, etc.) as well as an understanding of database structure
• Knowledge of data modeling principles
• Organizational skills: time management and planning
• Knowledge of at least one ETL tool (SSIS, Informatica, Talend, etc.)
• Experience with at least one backend programming language: Python/Java/Go/Ruby/PHP/etc
• Knowledge of various SQL/NoSQL data storage mechanisms and Big Data technologies
• High attention to detail
• Passionate about complex data structures and problem solving
• Ability to pick up new data tools and concepts quickly

Perks - What you can expect:

• Competitive salaries
• Remote environment
• Equity compensation in the form of stock options
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches

Product Design at Prompt

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. We strive to push the boundaries of what a user can expect from healthcare software. As the fastest growing company in the space and the new standard in healthcare technology, we are looking to bring on a Senior Product Designer to create simple solutions to complex problems. If that’s interesting to you, read further.

Everyone at Prompt, from our newest designer to our CEO, understands that the design process is our primary tool for empathy, problem solving, and innovation. Our product process is designed to de-risk what we build early by delivering a minimum viable product (feature) as fast as possible to gain feedback and iterate quickly. As the product matures, we will move toward a discovery driven approach to de-risk before we actually implement.

We’re doing something special here and that should be clear to our customers and our prospects.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role

As a Senior Product Designer at Prompt, you will need to leverage your experience and multiple design disciplines to start projects from scratch and get them across the finish line while teaming up with Product, Engineering, and other Designers. The company is growing fast and we need someone who is ready to help assist with that growth. Be ready to support projects like feature development, internal tooling, system design, hiring, and process.

Primary Responsibilities

TLDR Version

• Report to the Head of Experience and partner with your peers in Product, Engineering, and Marketing.
• Problem-solve daily with multi-disciplined, cross functional teams to identify key problems, find the right solutions, and usher them into reality.
• Contribute to the full product design cycle – from research and ideation to execution and iteration.
• Rapidly produce concepts and prototypes and know when to harness the appropriate fidelity.
• Clearly articulate your work to stakeholders through verbal and written communication.

Detailed Version

• Feature Development & Iteration
  • Create something out of nothing.
  • Make something that already exists even better.
  • Leverage in-product analytics to prioritize decisions
  • Plan with Product and Design to envision roadmaps for the next 12 months
• Grow & Hire
  • Interview candidates
  • Help plan for the next best expert to hire to expand the team
  • Mentor newer designers to help them grow
• Lead & Facilitate
  • Meetings with team members to present designs
  • User interviews
  • Researching our users needs and then advocating for UX improvements
• Collaborate
  • Work with Customer Success to identify needs
  • Work with Product to prioritize and improve next steps
  • Work with Design to improve your work and help others improve theirs
• Standardize Systems
  • As we grow, the need for standardized UI becomes more and more necessary to help bake efficiencies into our engineering pipeline and standardize user experiences. As the first Senior Product Designer on the team, you will have a large influence over how this gets implemented.
• Process & Principles
  • Small teams don’t benefit from process nearly as much as larger teams do. We are beginning to grow aggressively and will need intelligent problem solvers to influence the process and principles that become that foundation by which the Design Team operates.

Requirements:

• 7+ years of total professional experience or 3+ years as a senior+ (preferably in a SaaS environment)
• Experience designing across multiple platforms.
• Worked with technical/design teams to create user flows, wireframes, and high fidelity prototypes.
• Experience driving progress on solutions to complex problems.
• Excellent written and verbal communication skills.
• Portfolio highlighting multiple projects and your direct contributions.
• Experience helping other designers grow
• Experience working with Design Systems

Perks - What you can expect:

• Competitive salaries
• Remote environment
• Equity compensation in the form of stock options
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches
• Prompt is a remote company. If you live close to our HQ in Bergen County NJ, we would love to get some in-person time when it works for you.

Interview Process

• Step 1: Submit Resume + Portfolio(Response within a week)
  • Once we receive your application, we will review your resume and portfolio.
• Step 2: Screening (Up to 45 minutes)
  • This will take place with our Director of People to gather any background information that is relevant to the position.
• Step 3: Virtual Interview(Up to 60 minutes)
  • This will be a more in depth interview with the hiring manager to review your resume and answer some in depth questions surrounding your experience and multiple disciplines of product design.
• Step 4: Virtual Super Day (Up to 2 hours)
  • General Design (Meet with Design)
  • Process (Meet with Product)
  • Team (Meet with Design/Engineering)
• Step 5: Offer (Within 2-5 business days)
  • Once the interview process is over, you can expect to receive a response about the next steps within 2-5 business days.

Senior Marketer

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the space and the new standard in healthcare technology, we’re looking to bring on a Senior Marketer to accelerate our current exponential growth to the next level. If that’s interesting to you, read further.

This role is truly an unprecedented opportunity to have immense impact and freedom in expanding our growth for the next chapter of Prompt. We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.

At Prompt, we think outside the box, with savvy spend and investments that provide significant return. You should be able to get creative, be hands on in ideation, obsess over our brand, and be highly analytical in the department's impact.

We’re doing something special here and that should be clear to our customers and our prospects.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

This role doesn’t have a set curriculum. We know some things we need yet more importantly we are hiring an expert who will expand our knowledge and know-how rather than supplementing it. You will play a role in defining your job responsibilities.However, these are the initial expectations we have in mind…

• Take our content to the next level - landing pages, blogs, case studies, podcast appearances, social, the works…
• Grow the department, lead, support and develop team members
• Leverage our expansive list of raving fans to help us create more of them
• Oversee paid marketing campaigns such as Facebook/Instagram, Adwords, YouTube, and additional targeted channels
• Implement and recommend attribution methods
• A/B test and optimize everything
• Responsible for success of PPC expenditure
• Work with technical team members to refine funnels and analytics
• Own lead quality
• Create departmental KPIs and exceed them

Requirements:

• 3+ years of experience in a senior marketing role
• Proven ability to innovate and push
• Experience with marketing automation
• Experience in B2B SaaS
• Experience with lead/demand gen
• Experience producing high-end, top quality case studies
• Experience copywriting
• Experience with digital advertising (Adwords, Facebook, YouTube, etc.)
• Experience in leadership/management
• Experience with analytics and attribution

Perks - What you can expect:

• Competitive salaries
• Remote environment
• Equity compensation in the form of stock options
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches

Company Background

Prompt Therapy Solutions, Inc. creates an enterprise software solution for the outpatient rehabilitative therapy industry (PT, OT, SLP). Our software fully integrates all aspects of the rehab therapy industry into one easy-to-use, modern platform that is enabling clinics to become more profitable, more productive, and improve patient care.

We have been deployed in the market for around 2 years now and have experienced exponential growth since our entry. We operate on a flat(ish) management style in a very fun startup environment and our game-changing platform is already transforming the industry. Despite the success, we have even bigger ideas in mind. We are seeking a Billing Success Manager in order to help us fulfill our mission of bringing about the future of rehab therapy.

Job Summary

We are hiring for a very robust role in which you will participate in three majors aspects of the business:

1. (20%) Billing:You will own the entire billing cycle for a small number of clients to assist in your expertise of the system.
   
2. (40%) Training/Success Meetings:Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt. This includes assisting in teaching submission, posting, invoicing, AR, etc. You will also be expected to understand teams and help them align workflows with their new EMR/PM system.
3. (40%) Support:Maintain client success with continued support through our live email support channels. Have an understanding of the product's ins and outs so you can provide quality support in a timely manner and own the creation of tickets for the engineering team where needed.
   

*We hope to start this hire in January*

Requirements

• Must have 1+ years in the medical billing industry
• Must have experience billing for outpatient physical therapy clinics
• Experience with EMR Systems
• Possess strong written and verbal skills
• Be tech savvy and comfortable working in a live setting with various software
• Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grows
• Be comfortable owning your own workload

Why work for Prompt?

In addition to working for a rapidly growing enterprise software startup that is changing the physical therapy industry day by day, the following benefits:

• Potential for equity compensation as stock options.
• Strong team culture of collaboration.
• Huge opportunity for growth and expansion.
• Your opinion matters. This isn’t a top down company. Everyone from leadership to interns have and will continue to make a direct impact on the product. This a flat structured company, if you want to tell the CEO they are wrong, go for it, it will be welcomed :)

Prompt Therapy Solutions, Inc. is an Equal Opportunity Employer.

Company Background

Prompt Therapy Solutions, Inc. creates an enterprise software solution for the outpatient rehabilitative therapy industry (PT, OT, SLP). Our software fully integrates all aspects of the rehab therapy industry into one easy-to-use, modern platform that is enabling clinics to become more profitable, more productive, and improve patient care.

We have been deployed in the market for around 2 years now and have experienced exponential growth since our entry. We operate on a flat(ish) management style in a very fun startup environment and our game-changing platform is already transforming the industry. Despite the success, we have even bigger ideas in mind. We are seeking a Client Success Manager in order to help us fulfill our mission of bringing about the future of rehab therapy.

Job Summary

We are hiring for a very robust role in which you will participate in three majors aspects of the client life cycle:

1. Onboarding:Own the transition from sale to "go live" for your clients. Walk them through kickoff calls and continued check in calls to be sure projects are on track.
2. Training:Meet with teams to conduct Q&A sessions by user type (Clinical and Admin). Ensure that teams are prepared for a go live with Prompt and maintain a deep understanding of many aspects of the process to ensure success.
3. Support:Maintain client success with continued support through our live email support channels. Have an understanding of the product's ins and outs so you can provide quality support in a timely manner and own the creation of tickets for the engineering team where needed.
   

Requirements

• Must have experience in the rehab therapy or medical billing industry
• Experience with EMR Systems
• Possess strong written and verbal skills
• Be tech savvy and comfortable working in a live setting with various softwares
• Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grows
• Experience in a training role or with a Learning Management System

**We are hoping to start this hire in January**

Why work for Prompt?

In addition to working for a rapidly growing enterprise software startup that is changing the physical therapy industry day by day, the following benefits:

• Strong team culture of collaboration.
• Huge opportunity for growth and expansion.
• Your opinion matters. This isn’t a top down company. Everyone from leadership to interns have and will continue to make a direct impact on the product. This a flat structured company, if you want to tell the CEO they are wrong, go for it, it will be welcomed :)

Prompt Therapy Solutions, Inc. is an Equal Opportunity Employer.

Job Title: Senior Software Engineer

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As we are rapidly emerging as the go-to platform in the space and upgrading the standard in healthcare technology, we’re looking to bring on a Senior Software Engineer to join our powerful and talented engineering team.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

Responsibilities

• Influence Engineering team strategy and product architecture
• Create technical specifications for up and coming features
• Oversee engineering grooming sessions and delegate feature development estimations
• Mentor up and coming engineers
• Develop new features for the Product
• Participate and contribute to the Code Review process
• Engage in Design Reviews, Product Retrospectives, and other team based ceremonies
• Conduct technical interviews with candidates to help build the Prompt Team

Qualifications

• 5+ years of experience of software development experience with a focus on Full Stack web development
• Strong communication skills and the ability to comfortably articulate you thoughts and decisions
• Desire to contribute to the growth of the product, team, and direction of Prompt Therapy Solutions Inc.
• A working knowledge of the technologies listed below
• Enterprise engineering experience preferred
• MVC architecture experience preferred

Technology

• Please have a working knowledge of PHP, Laravel, Vue.JS, and MySQL or any equivalent (Ruby, Node.JS, React, Angular, Ember, Postgres, MSSQL, etc.)
• Please only apply if you are interested in a heavy code contribution role as we are not looking for engineering managers at this time although if desired growth opportunities are present in the years to come

FAQ’s

You might want to know…

• Do I have to come to an office to do a job that is accomplished on a computer?
  No. This is a 100% remote position. Wear sweatpants, put your feet up, listen to music, whatever you fancy is.
• Will I be working under a non-technical, slightly irritating "product manager"?
  No. Come join our team of highly skilled and proven engineers.
• Do I have to install a time tracker on my computer because you do not trust my work ethic?
  No. Prompt employees work around U.S. business hours in order to promote collaboration and communication. You’d be expected to do the same within reason (and without time trackers). We are flexible and prioritize actual output over how long something took.
• Will I be working on tedious projects that never make it to production?
  No. We don't have time to waste, your work in the first quarter here will be in the product, we 100% guarantee it.
• Will the hiring process be dragged out?
  No. You will hear back quickly and the interviewing process is efficient and effective.
• Is Prompt growing quickly?
  Yes. Over the past several years Prompt has rapidly emerged from a successful startup to the new industry standard in the rehab therapy software space providing “EMR 2.0” technology that handles every aspect of running a rehab therapy practice, optimizing and automating each role in the business.

Technical Software Support

Company Background

Prompt Therapy Solutions, Inc. creates an enterprise software solution for the outpatient rehabilitative therapy industry (PT, OT, SLP). Our software fully integrates all aspects of the rehab therapy industry into one easy-to-use, modern platform that is enabling clinics to become more profitable, more productive, and improve patient care.

We have been deployed in the market for around 2 years now and have experienced exponential growth since our entry. We operate on a flat-ish management style in a very fun startup environment and our game-changing platform is already transforming the industry. Despite the success, we have even bigger ideas in mind. We are seeking a Customer Success Support member in order to help us fulfill our mission of bringing about the future of rehab therapy.

Job Summary

We are hiring for a very robust role in which you will participate in three majors aspects of the client life cycle:

1. Technical Software Support

   As Prompt’s customer base continues to grow at a rapid pace, we must match that with our ability to support each of them with the same level of care and passion that we’ve been able to provide in the past. Our Customer Support team takes huge pride in helping out their customers and aim to make the lives of each of our users easy and seamless. Much of our team has REAL experience working inside of clinics and know the ins and outs of our users’ day to day. This helps us ensure that we can dialogue efficiently and effectively with every inquiry that hits our help desk. This role’s major responsibility will be to continue this trend and find the best solutions for our Customers and their problems, no matter how big or how small the issue. As a new department here at Prompt, due to current hybrid roles covering these three aspects currently of client services currently, the possibilities and room for growth are endless.

2. Managing Knowledgebase Content

   Everybody at Prompt thinks of themselves as life long learners, we extend that concept to our Customers as well by providing them comprehensive and detailed explanations of our entire platform’s functionality. As we continue to improve Prompt’s EMR platform, we must maintain the same level of quality control in the documents that we use to educate our user base. We know that our users like helping themselves when they can, but in order to do that we need to assure that they have the resources to do so! This role would certainly be a part of this process and would have a direct impact on the success of our end users by keeping them informed with the latest updates, features, and tips.

3. Customer Meetings

   Sometimes people prefer to be able to talk directly with our Success team to discuss their issues. On occasion, we also need to be able to see what they’re seeing and understand how it’s impacting them to give them the best support possible. No matter what the case may be, this role would look to aid in these on-demand meetings and be another reason that our customers can trust in Prompt and our mission to provide a better future for healthcare professionals.
   
   We are looking at a start date of January 2023 for this position.

Requirements

• Must have experience working in rehab therapy as a licensed therapist, therapist assistance, or certified biller (PT, OT, SLP)
• Must have some experience or self-taught in computer programming, CSS/HTML, debugging, or another software-related field
• Strong skill in software platforms outside of healthcare
• Experience with MS Excel
• Possess strong written and verbal skills
• Be tech savvy and comfortable working in a live setting with various software's
• Highly motivated to work in an extremely fast paced environment where you will need to work outside normal workings hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grows

Why work for Prompt?

In addition to working for a rapidly growing enterprise software startup that is changing the physical therapy industry day by day, the following benefits:

• Strong team culture of collaboration.
• Huge opportunity for growth and expansion.
• Your opinion matters. This isn’t a top down company. Everyone from leadership to interns have and will continue to make a direct impact on the product. This a flat structured company, if you want to tell the CEO they are wrong, go for it, it will be welcomed :)

Prompt Therapy Solutions, Inc. is an Equal Opportunity Employer.

Business Development Representative - Paramus, NJ / Remote

Company Background

Prompt Therapy Solutions, Inc. creates an end-to-end software solution for the outpatient rehabilitative therapy industry (PT, OT, SLP). Our software fully integrates all aspects of the rehab therapy industry into an easy-to-use, modern platform that is modernizing practices and transforming the patient experience.

We have been deployed in the market for around 2 years now and have experienced exponential growth since our entry. We operate on a flat(ish) management style in a very fun startup environment and our game-changing platform is already transforming the industry. Despite the success, we have even bigger ideas in mind. We are seeking a Business Development team member in order to help us fulfill our mission of bringing about the future of rehab therapy.

Department

Sales at Prompt

The Sales Team is the first stop for all of our current and future customers! Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be building relationships with and selling the best product in the market to leaders throughout the physical therapy space. Following our Mission and Values, you’ll feel good about using your therapy background in a non-traditional way to impact rehab therapy beyond traditional patient care.

Responsibilities

What you’ll be doing.

In general, your goal will be to generate and nurture leads, educate them about Prompt, and facilitate product demonstrations. Have no idea what a CRM is? Never used Slack before? That’s OK! We’ll teach you everything you need to know. Once you learn the ropes, we’ll support your professional growth with our Business Development Representative -> Account Executive Sales Ladder.

Responsibilities will include

• Contacting prospective clients
• Facilitating product demonstrations
• Staying up to date with Prompt’s system capabilities and sales strategies
• Participating in sales meetings to celebrate wins, set goals, and strategize with Prompt’s Leadership
• Attending 1-2 conferences per year
• Achieving daily/weekly/monthly goals on track to becoming an Account Executive

Qualifications

What this role requires.

• Must have experience in the rehab therapy industry (PT/OT/ST experience).
• Experience with EMR Systems.
• Self-motivated and eager to learn.
• Team player
• Possess strong written and verbal skills.
• Be tech-savvy and comfortable working in a live setting with various softwares.
• Highly motivated to work in an extremely fast-paced environment where you will need to work outside normal working hours at times.
• Prepared to grow very quickly into your role and have a desire to take on greater responsibilities as the team and customer base grows.

Perks

What you can expect.

• Competitive salaries
• Commission and bonuses based on achieving sales objectives.
• 401k
• Health Insurance Benefits
• Generous PTO
• Bi-Weekly company-wide sponsored lunches

Culture

Why work for Prompt?

• BIG Challenges:

  Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry for decades.

• Talented People:

  Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for physical, occupational, and speech therapists.

• Healthy Approach:

  This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• A Positive Impact:

  We are building technology that helps improve the lives of the healthcare professionals we serve, but more importantly, the patients who they serve. Far too often people choose surgery instead of therapy and we’re hoping to help change that. Not to mention we turn all of our practices around the country into paperless operations. We aren't enthralled with patting ourselves on the back every day, but it does feel good :)

Director of People

Company Background

Healthcare software is 10 years behind technology in every other industry. We were frustrated by the fact that you still have to call to schedule visits, show up 15 minutes early to fill out paperwork, have no idea how your care is progressing, and the list goes on. We discovered that this problem stemmed from multiple, outdated systems used by practices. After identifying Physical Therapy as the most challenging vertical, we got to work building a modern solution that ties everything a practice needs onto one platform. In doing so, we have made it significantly easier for practice owners to manage and grow their businesses, all users in a practice are saving hours per week, and the patients have a far better experience.

Since launching just under two years ago, we have taken the market by storm and have grown from 16 employees to just over 40 in the last year alone. We are seeking a Director of People to come on board and help facilitate the exponential growth we wish to continue achieving. Prompt is just getting started!

Department

People at Prompt

This roles mission is to build out our ‘People’ department with the goal of providing the following quality services to our organization and team:

• Recruitment of qualified individuals.
• Retention of employees.
• Develop and mentor leaders to help them manage more effectively.
• Training, development, and education to promote individual success and increase overall value to the organization.
• A safe and healthful working environment.
• Inspiration and encouragement for a high level of employee morale through recognition, effective communication, and constant feedback.
• Resources for administering benefits, policies, and procedures.

These services are achieved through a teamwork philosophy that is inspired by effective organizational skills, proactive efforts, and a balance between professionalism and the ability to have fun!

Responsibilities

What you’ll be doing.

• Working directly with the leadership team at Prompt to build out the People department
• Collaborate with leadership to improve organizational policies, procedures, and practices while following all applicable guidelines, laws, and regulations to maintain compliance
• Develop and oversee employee performance activities such as ongoing feedback, documentation of performance issues, performance evaluations, and performance improvement plans
• Build and create Prompt’s talent development systems to promote employee growth and satisfaction
• Develop and administer consistent, fair, and progressive compensation program
• Provide department managers with coaching/mentoring to alleviate, resolve, and prevent interpersonal and team conflicts
• Develop strategies to effectively target talent by identifying the needs of department managers and generating appropriate job descriptions
• Manage and conduct general company onboarding and orientation for new hires in collaboration with the leadership team
• Manage and resolve complex employee relation issues, if applicable, by conducting thorough, effective, and fair investigations
• Standardize onboarding/offboarding processes with clear expectations, protocols, and procedures in collaboration with department managers and leadership
• Collaborate with various current benefits providers on annual benefits rollout and propose additional benefit options applicable to the company workforce
• Identify and coordinate ongoing company-wide training for employees (i.e. Sexual Harassment, HIPAA, etc.)
• Serve as a Human Resources contact for all employees while engaging with employees to build upon working relationships, morale, productivity, and retention.

Skills & Abilities

Necessary Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficient with HRIS and/or Talent Management software

Qualifications

What this role requires.

• Minimum 5 years experience as a Human Resources Generalist, Manager, or similar with extensive exposure to benefit administration, employee relations, performance management, recruitment, employee onboarding, training, and development.
• Bachelor's Degree in Human Resources, Business Administration, or a related field preferred
• Demonstrated leadership skills, with a minimum of two years of supervisory/personnel management experience
• Experience consulting and educating senior management on HR-related topics
• SHRM-SCP, PHR, or SPHR certification is preferred

Perks

What you can expect.

• Competitive salaries
• Potential for vesting equity options
• 401k
• Health Insurance Benefits
• Generous PTO
• Bi-Weekly company-wide sponsored lunches

Culture

Why work for Prompt?

• BIG Challenges:

  Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry for decades

• Talented People:

  Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for physical, occupational, and speech therapists.

• Healthy Approach:

  This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• A Positive Impact:

  We are building technology that helps improve the lives of the healthcare professionals we serve, but more importantly, the patients who they serve. Far too often people choose surgery instead of therapy and we’re hoping to help change that. Not to mention we turn all of our practices around the country into paperless operations. We aren't enthralled with patting ourselves on the back every day, but it does feel good :)

FAQ’s

You might want to know…

• Do I have to come to an office to do a job that is accomplished on a computer?

  No. This is a largely remote position unless you would prefer to come to our office in NJ. Wear sweatpants, put your feet up, listen to Kanye, whatever you fancy is what you can enjoy in the comfort of your own home.

• Do I have to install a time tracker on my computer because you do not trust my work ethic?

  No. Prompt employees work around U.S. business hours in order to promote clear communication. You’d be expected to do the same within reason (and without time trackers). We are flexible and prioritize actual output over how long something took.

• Will the hiring process be dragged out?

  No. You will hear back quickly and we have a 3-4 call interviewing process, prioritizing your time and ensuring that we communicate quickly with any updates. We know you are busy and value your time.

• Is Prompt growing quickly?

  YES! Prompt is growing exponentially year-over-year, both in terms of team size and clinic reach and we project to continue on this pace going forward!

Software Support Analyst JD

Company Background

Prompt Therapy Solutions, Inc. creates an enterprise software solution for the outpatient rehabilitative therapy industry (PT, OT, SLP). Our software fully integrates all aspects of the rehab therapy industry into one easy-to-use, modern platform that is enabling clinics to become more profitable, more productive, and improve patient care.

We have been deployed in the market for around 2 years now and have experienced exponential growth since our entry. We operate on a flat(ish) management style in a very fun startup environment and our game-changing platform is already transforming the industry. Despite the success, we have even bigger ideas in mind. We are seeking a Customer Success Support member in order to help us fulfill our mission of bringing about the future of rehab therapy.

Job Summary

We are hiring for a very robust role in which you will participate in three majors aspects of the client life cycle:

1. Help Desk Conversations

   As Prompt’s customer base continues to grow at a rapid pace, we must match that with our ability to support each of them with the same level of care and passion that we’ve been able to provide in the past. Our Customer Support team takes huge pride in helping out their customers and aim to make the lives of each of our users easy and seamless. Much of our team has REAL experience working inside of clinics and know the ins and outs of our users’ day to day. This helps us ensure that we can dialogue efficiently and effectively with every inquiry that hits our help desk. This role’s major responsibility will be to continue this trend and find the best solutions for our Customers and their problems, no matter how big or how small the issue. As a new department here at Prompt, due to current hybrid roles covering these three aspects currently of client services currently, the possibilities and room for growth are endless.

2. Managing Knowledgebase Content

   Everybody at Prompt thinks of themselves as life long learners, we extend that concept to our Customers as well by providing them comprehensive and detailed explanations of our entire platform’s functionality. As we continue to improve Prompt’s EMR platform, we must maintain the same level of quality control in the documents that we use to educate our user base. We know that our users like helping themselves when they can, but in order to do that we need to assure that they have the resources to do so! This role would certainly be a part of this process and would have a direct impact on the success of our end users by keeping them informed with the latest updates, features, and tips.

3. Customer Meetings

   Sometimes people prefer to be able to talk directly with our Success team to discuss their issues. On occasion, we also need to be able to see what they’re seeing and understand how it’s impacting them to give them the best support possible. No matter what the case may be, this role would look to aid in these on-demand meetings and be another reason that our customers can trust in Prompt and our mission to provide a better future for healthcare professionals.

Requirements

• Must have experience working in and a degree in rehab therapy (PT, OT, SLP)
• Strong skill in software platforms outside of Healthcare
• Experience with MS Excel
• Possess strong written and verbal skills
• Be tech savvy and comfortable working in a live setting with various software's
• Highly motivated to work in an extremely fast paced environment where you will need to work outside normal workings hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grows

Why work for Prompt?

In addition to working for a rapidly growing enterprise software startup that is changing the physical therapy industry day by day, the following benefits:

• Strong team culture of collaboration.
• Huge opportunity for growth and expansion.
• Your opinion matters. This isn’t a top down company. Everyone from leadership to interns have and will continue to make a direct impact on the product. This a flat structured company, if you want to tell the CEO they are wrong, go for it, it will be welcomed :)

Prompt Therapy Solutions, Inc. is an Equal Opportunity Employer.