Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You’re the face of our team as you’ll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You’ll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You’ll proactively engage newly onboarded customers by ensuring that they’re making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities

Qualifications

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Job Description

Our team is very small and friendly.

Hours: Extremely flexible - you can work any weekdays/weekends.

All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. 

We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. 

Primary Responsibilities 

- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation

In addition you will also be handling direct support queries 

- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues 
- Solve problems creatively 

Qualifications

- Excellent written communication skills 
- Strong sense of empathy 
- Previous experience with web-based customer support tools 
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support

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Job Description

-Responsible for driving the company’s lead generation through content development, sales enablement, and inbound marketing strategies
-You will play a significant role in developing content that is used to engage our target personas and verticals, designing sales collateral that supports business development efforts, and optimizing our website to drive top-of-funnel pipeline growth
-Identify co-marketing/partnership opportunities and develop joint campaigns
-Publishing on and managing the company’s blog, social channels and newsletters
-Development of editorial governance to enable content that is consistent with our brand voice, style and tone
-Establish process for, manage, and execute ongoing content projects with established templates and editorial calendars

You get to brainstorm and research your own topics to write about.

Our editors and other teammates are here to support you.

Work from anywhere, any hours (we just care that your weekly deadlines are met)

Here are some of the most common topic areas you’ll cover (but we often expand beyond these):

• Startups
• SaaS
• Product development
• Online marketing
• Entrepreneurship
• App development
• WordPress
• Email marketing
• Sales and sales funnels
• Freelancing
• Web design & development
• Podcasting

Qualifications

-Passion for writing and art
-A dual-minded approach; You’re highly creative and an excellent writer but can also be process-driven, think scale and rely on data to make decisions
-3+ years of social media marketing and content creation
-Editorial mindset that seeks to understand what audiences consume and how to create it
-Expert at creating content for the web, social media platforms, and growing a social audience

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Job Description

- Assist in establishing the full sales process for the launch of our product

- Drive prospects from initial contact through online product demo to contract close

- Oversee new client on boarding and maintain ongoing relationships

- Source new sales opportunities through inbound lead follow-up, outbound cold calls & emails

-Route qualified opportunities to the appropriate sales executive for further development & closure

- Research accounts, identify key players and generate interest while understanding customer needs and requirements

- Maintain and expand your database of prospects

- Team with partners to build pipeline and close deals

- Nail the details of the sales cycle, from managing contacts and calendars to tracking deals and running reports. 
- Manage your own pipeline of deals 

-Achieve quarterly quota of closed business. 

- Maintain daily activities in Hubspot by tracking all calls, emails, and interactions with prospects and customers 

- Engage prospective customers in contract negotiations across short and long sales cycles 

- Partner with the Account Management team to help close up-sell and cross-sell opportunities.

Qualifications

 1+ years of prior Inside Sales / customer success experience. 
- Strong knowledge and experience using any CRM
- Technical savvy and/or a hunger to learn. You’ll need to use our tools in order to represent them. 
- Excellent interpersonal and communication skills (verbal & written) including outstanding telephone presence and presentation skills. 
- Proactive and resourceful in finding, building, and nurturing relationships with key decision makers and leaders. 
- Independence in problem solving, resourcefulness and time management skills are required to overcome challenges 
- Entrepreneurial attitude to just get things done.

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Job Description

Copywriting for new web pages, landing pages, products, FAQs
Optimize copy within the customer journey making the message clear and understandable
Write email copy for email campaigns
A/B Testing copy throughout our sites


Collaboration

Working hands-on with design, marketing, and content teams
Working on scripts for videos and audio
Create new / Optimize SEO Copy (Titles, Meta Desc., etc.)
Improve copy in high-value blog posts better sell, convert, and/or drive traffic to goal

Performance

Develop and use metrics to increase conversions, reduce bounce rates
Track and report key functional metrics
Match user intent and command user flow

Qualifications

3-10 years of website, SAAS-specific copywriting experience
Experience with A/B testing tools, heat maps, and google analytics
Expert understanding of writing mechanics and english grammar
Familiarity with trends and styles in all aspects of writing for the web
Must provide a portfolio of marketing-focused web copy

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