QS Unisolution is a young, international company with offices in Stuttgart, London and Bucharest. We provide innovative IT solutions in the field of higher education, which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.
If you share our enthusiasm for education, and innovative software solutions in higher education, we are looking for a Multilingual Technical Writer to join our Bucharest office.
The Technical Writer’s focus will be on user facing documentation for our MoveON SaaS product, and their daily activities will include:
What's in if for me?
What do I need to bring with me?
What we offer:
We’ve built an exciting and inclusive high-performance culture where employees feel empowered. All our employees are given the opportunity to develop new skills, aim higher and accelerate their careers. We strongly believe in supporting our employees to bring their best, authentic self to work. We’ve worked hard to ensure our benefits offering has been designed to motivate through ownership and to offer support for you, and your family, through many different services. We’re constantly reviewing and enhancing what we have on offer but here’s a brief overview, and there is heaps more too:
· Competitive package.
· Flexible working.
· Vibrant social environment and multicultural, multinational culture, strong team spirit.
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
· Strong recognition and reward programs – peer recognition platform, quarterly and annual
awards, annual bonus scheme.
· Support for volunteering and study leave
See more jobs at QS
QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.
QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.
The Role:
MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.
As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.
Key responsibilities:
· Establish deep understanding of existing product
· Encourage and support clients in using features of the system to maximise value
· Support MoveIN users; troubleshoot and manage client requests and email from applicants
· Consistent and effective use of support tickets, development cards and other support systems
· Participate in functionality testing for new features added to the system and bug fixes
· Ensure high levels of customer satisfaction
· Keep management informed by preparing reports on activity, performance and problems
· Analyse and document client requirements
· Utilise MoveIN configuration tools to support client requirements
· Work alongside product management to plan and rollout new releases
· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring
You should apply if you:
We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.
· Are detailed oriented with excellent analytical skills
· Can think creatively to solve technical product challenges
· Are an excellent communicator, in English, both in writing and orally
· A consultative manner, able to listen to and understand client requests and needs
· Are willing to take ownership of a task – and get the job done
· Enjoy working as part of a team but can also work independently
· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)
· Are well organized and able to prioritize and manage time effectively to meet deadlines
Not essential, however we’d prefer it if you have:
· Worked previously with SaaS products
· Experience with a highly configurable platform
· Knowledge of the higher education sector
· French and / or German language skills would be a bonus
What’s in it for you?
· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector
· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team
· Competitive package
· Flexible working
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
The Role
We are seeking to recruit an outstanding Events and Campaign Executive to help deliver on our institutional facing (B2B) marketing strategy and to support the acquisition of leads for our sales teams.
This role will be responsible for the timely and effective execution of our contact management activities in our lead automation platform, as well as coordinating and managing our attendance and success at third-party conferences and events, and pitch opportunities.
The ideal candidate will have knowledge and experience of best practice in a B2B marketing setting and experiencing in building and executing complex campaigns through a marketing automation tool. As a highly organised individual, the ideal candidate will have excellent communications skills and be deadline driven. We’re looking for someone with an exceptionally strong compass for brand to ensure that our marketing and sales opportunities are galvanised at third-party events, presentations, conferences with best-in-class material and coordination.
Key Responsibilities
Essential Requirements
Desirable Requirements
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development.
Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
The Role:
QS has over 600 employees based globally across centralised Functions and five Business Units. Headquartered in London, QS also has offices in Australia, Malaysia, India, Romania, Singapore, France, Germany and the USA.
We are looking for a Data Protection Officer (DPO) to provide data privacy related advice and to check and report on data protection compliance of across QS.
The DPO will report to our CFO with a dotted line to our CTO.
Key Responsibilities:
Key skills and experiences
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
Are you a passionate writer with a flair for data-driven stories?
QS Quacquarelli Symonds is looking for a Junior Content Writer and Researcher to focus on writing engaging, data-driven content for the higher education sector.
Our ideal candidate has content writing experience and is a confident communicator. While writing experience is necessary, graduate leavers are welcome to apply, as we are not looking for someone who necessarily ticks every box, but instead, a friendly individual with a passion and flair for writing. We want someone who feels comfortable working alongside and supporting stakeholders at all levels of an organisation. As a diverse and international community, we welcome and encourage applicants from all backgrounds.
You’ll have the opportunity to develop your writing skills and gain experience as part of a friendly, dynamic team of digital writers and marketers.
As well as articles for the QS.com blog, you’ll contribute to white papers and reports which bring out the stories behind the wealth of data, expertise and insights which QS has to offer.
The role
You’ll conduct interviews and carry out research into the topics that matter most to the higher education sector and transform those findings into valuable, shareable content. You’ll need an understanding of how quality content can deliver results at every stage of the sales funnel.
We need someone who works well under pressure, takes initiative and has writing experience. You’ll report directly to the Content Marketing Manager, who you’ll work with to deliver and evolve our B2B content strategy.
Key tasks will include:
Key skills:
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.
QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.
The Role:
MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.
As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.
Key responsibilities:
· Establish deep understanding of existing product
· Encourage and support clients in using features of the system to maximise value
· Support MoveIN users; troubleshoot and manage client requests and email from applicants
· Consistent and effective use of support tickets, development cards and other support systems
· Participate in functionality testing for new features added to the system and bug fixes
· Ensure high levels of customer satisfaction
· Keep management informed by preparing reports on activity, performance and problems
· Analyse and document client requirements
· Utilise MoveIN configuration tools to support client requirements
· Work alongside product management to plan and rollout new releases
· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring
You should apply if you:
We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.
· Are detailed oriented with excellent analytical skills
· Can think creatively to solve technical product challenges
· Are an excellent communicator, in English, both in writing and orally
· A consultative manner, able to listen to and understand client requests and needs
· Are willing to take ownership of a task – and get the job done
· Enjoy working as part of a team but can also work independently
· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)
· Are well organized and able to prioritize and manage time effectively to meet deadlines
Not essential, however we’d prefer it if you have:
· Worked previously with SaaS products
· Experience with a highly configurable platform
· Knowledge of the higher education sector
· French and / or German language skills would be a bonus
What’s in it for you?
· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector
· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team
· Competitive package
· Flexible working
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
See more jobs at QS
The Company
QS Enrolment Solutions (QSES) is an internationally established, market-leading provider of technology, marketing and managed services and solutions to higher education institutions in the UK, Europe, the US and Australia.
The Role
The Client Delivery Executive works closely with university recruitment, admissions and marketing teams to execute operational activity flawlessly. Alongside the wider Client Success, Marketing and Market Intelligence teams, you will manage consistent, timely execution of project tasks, ensuring that QSES is seen as an extension of our partner institutions.
This is a limited labor contract for 12 Months (maternity cover)
To be successful in this role you will have:
The role is based in our Bucharest office. Client visits may be required at times within Europe.
Role Functions
Primary functions in supporting the Client Delivery function within the wider Client Success team:
Essential skills/experience
Desirable skills/experience
Key Performance Indicators
To be provided within 3 months of the role commencing.
Upon commencement, the objectives for the first 3 months will be outlined to you verbally and in a written form by your Manager.
Task Overview:
Client Management
Campaign Management
Reconciliation
Reporting
CRMS Maintenance
General Duties
Any other duties reasonably requested or needed to be successful in the role
See more jobs at QS
QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.
QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.
The Role:
MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.
As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.
Key responsibilities:
· Establish deep understanding of existing product
· Encourage and support clients in using features of the system to maximise value
· Support MoveIN users; troubleshoot and manage client requests and email from applicants
· Consistent and effective use of support tickets, development cards and other support systems
· Participate in functionality testing for new features added to the system and bug fixes
· Ensure high levels of customer satisfaction
· Keep management informed by preparing reports on activity, performance and problems
· Analyse and document client requirements
· Utilise MoveIN configuration tools to support client requirements
· Work alongside product management to plan and rollout new releases
· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring
You should apply if you:
We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.
· Are detailed oriented with excellent analytical skills
· Can think creatively to solve technical product challenges
· Are an excellent communicator, in English, both in writing and orally
· A consultative manner, able to listen to and understand client requests and needs
· Are willing to take ownership of a task – and get the job done
· Enjoy working as part of a team but can also work independently
· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)
· Are well organized and able to prioritize and manage time effectively to meet deadlines
Not essential, however we’d prefer it if you have:
· Worked previously with SaaS products
· Experience with a highly configurable platform
· Knowledge of the higher education sector
· French and / or German language skills would be a bonus
What’s in it for you?
· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector
· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team
· Competitive package
· Flexible working
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
See more jobs at QS
QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.
QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.
The Role:
MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners.
Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams.
Key responsibilities:
· Establish deep understanding of existing product
· Encourage and support clients in using features of the system to maximise value
· Support MoveIN users; troubleshoot and manage client requests and email from applicants
· Consistent and effective use of support tickets, development cards and other support systems
· Participate in functionality testing for new features added to the system and bug fixes
· Ensure high levels of customer satisfaction
· Keep management informed by preparing reports on activity, performance and problems
· Analyse and document client requirements
· Utilise MoveIN configuration tools to support client requirements
· Work alongside product management to plan and rollout new releases
· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring
You should apply if you:
· Have experience in customer support for a complex software product
· Are detailed oriented with excellent analytical skills
· Can think creatively to solve technical product challenges
· Are an excellent communicator, in English, both in writing and orally
· A consultative manner, able to listen to and understand client requests and needs
· Are willing to take ownership of a task – and get the job done
· Enjoy working as part of a team but can also work independently
· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)
· Well organized and able to prioritize and manage time effectively to meet deadlines
Not essential, however we’d prefer it if you have:
· Worked previously with SaaS products
· Experience with a highly configurable platform
· Knowledge of the higher education sector
· French and / or German language skills would be a bonus
What’s in it for you?
· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector
· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team
· Competitive package
· Flexible working
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
See more jobs at QS
QS Unisolution is a young, international company with offices in Stuttgart, London and Bucharest. We provide innovative IT solutions in the field of higher education, which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.
If you share our enthusiasm for education, and innovative software solutions in higher education, we are looking for a Multilingual Content Creator to join our Bucharest office.
The Content Creator’s focus will be on documentation for our MoveON SaaS product, and their daily activities will include:
· Involvement in all cross-team communication regarding product development, roadmap planning, system Hotfixes & new product releases
· Test new feature developments in MoveON and understand how these affect the overall functionality of the system
· Create content for new functionality (text, screenshots, demo videos)
· Update existing content in the Help Centre to align with new developments
· Translate content to French
What's in it for me?
· A challenging and fascinating product in the international market of education
· An international team with a flat hierarchy and creative atmosphere
· An opportunity to drive team and product to the next level of growth and success
What do I need to bring with me?
· Experience with and enthusiasm for SaaS solutions
· Copywriting / technical writing experience
· Fluency in English, French (German; good working knowledge a plus)
· Translation experience
· Experience using Translation Management Systems (e.g. MemoQ)
· Experience in the field of International Higher Education is desirable
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
The newly created role is a key appointment within the newly created Data & Analytics function, contributing to the company’s longer-term growth strategy. This role reports directly to the Chief Data & Analytics Officer and will form part of the Data & Analytics leadership team.
This newly created role is fundamental to the future success of QS, working alongside senior management and offering a high degree of autonomy.
The purpose of this role is to be a senior business partner, the link between the Data & Analytics function and a particular business area. The role will entail owning the success of one of the five key data sets used and managed across the business. These data sets correspond to the different audiences that QS interacts with, including students, and institution staff. On a day-to-day basis the role will focus using data and analysis to improve the performance of all interactions with one of those audiences, as well as including the supervision of junior resource, defining and managing projects and pieces of work, and building relationships across the business.
You will have a strong academic record to degree level or higher in a related field (eg Maths, Economics or Computer Science) and ideally ten to fifteen years’ experience in an analytics role. You will be keen to develop and grow your expertise in the area of analytics, and looking to take ownership of an area of analytics across the business.
You will be resilient and adaptable. Our business is a fast growing, privately owned business with ambitious plans. Whilst exposure to this environment would be advantageous, the flexibility and resilience to thrive in it is essential.
You will be a strong communicator, being able to confidentially present your work to colleagues.
You will have a passion for understanding the key drivers within a complex business, being able to assimilate multiple data points to diagnose complex problems and deliver practical solutions and recommendations.
You will be working with complex, large datasets spanning millions of records and therefore possess a comprehensive knowledge of statistics (eg sampling, distributions etc) and the tools (eg SQL/R/Python) to be effective.
Whilst being a great team player is important to deliver the requirements above, the individual will need to be able to demonstrate an ability to work autonomously.
Given the complexity of our business and our desire for high quality output the individual will also need to possess:
The individual will therefore need to be flexible, both in terms of hours worked in peak periods and also the ability to travel to sites (both in the UK and Internationally or work from home.
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.
QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.
The Role:
MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners.
Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams.
Key responsibilities:
· Establish deep understanding of existing product
· Encourage and support clients in using features of the system to maximise value
· Support MoveIN users; troubleshoot and manage client requests and email from applicants
· Consistent and effective use of support tickets, development cards and other support systems
· Participate in functionality testing for new features added to the system and bug fixes
· Ensure high levels of customer satisfaction
· Keep management informed by preparing reports on activity, performance and problems
· Analyse and document client requirements
· Utilise MoveIN configuration tools to support client requirements
· Work alongside product management to plan and rollout new releases
· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring
You should apply if you:
· Have experience in customer support for a complex software product
· Are detailed oriented with excellent analytical skills
· Can think creatively to solve technical product challenges
· Are an excellent communicator, in English, both in writing and orally
· A consultative manner, able to listen to and understand client requests and needs
· Are willing to take ownership of a task – and get the job done
· Enjoy working as part of a team but can also work independently
· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)
· Well organized and able to prioritize and manage time effectively to meet deadlines
Not essential, however we’d prefer it if you have:
· Worked previously with SaaS products
· Experience with a highly configurable platform
· Knowledge of the higher education sector
· French and / or German language skills would be a bonus
What’s in it for you?
· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector
· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team
· Competitive package
· Flexible working
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
See more jobs at QS
The Role: MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners.
Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams.
Key responsibilities:
· Establish deep understanding of existing product
· Encourage and support clients in using features of the system to maximise value
· Support MoveIN users; troubleshoot and manage client requests and email from applicants
· Consistent and effective use of support tickets, development cards and other support systems
· Participate in functionality testing for new features added to the system and bug fixes
· Ensure high levels of customer satisfaction
· Keep management informed by preparing reports on activity, performance and problems
· Analyse and document client requirements
· Utilise MoveIN configuration tools to support client requirements
· Work alongside product management to plan and rollout new releases
· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring
You should apply if you:
· Have experience in customer support for a complex software product
· Are detailed oriented with excellent analytical skills
· Can think creatively to solve technical product challenges
· Are an excellent communicator, in English, both in writing and orally
· A consultative manner, able to listen to and understand client requests and needs
· Are willing to take ownership of a task – and get the job done
· Enjoy working as part of a team but can also work independently
· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)
· Well organized and able to prioritize and manage time effectively to meet deadlines
Not essential, however we’d prefer it if you have:
· Worked previously with SaaS products
· Experience with a highly configurable platform
· Knowledge of the higher education sector
· French and / or German language skills would be a bonus
What’s in it for you?
· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector
· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team
· Competitive package
· Flexible working
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
See more jobs at QS
We are currently looking for a motivated finance professional to join our global team in the position of Accounts Payable Supervisor. The role will report to a UK based Finance Operations Manager (FOM) who holds an overall responsibility for the efficient operation of our transactional operations in Finance.
The Role:
Working as part of a global finance team, reporting to the Finance Operations Manager based in the London (UK) head office, you will take on a broad and diverse role.
Key responsibilities include:
· Acting as a first point of escalation and support for Accounts Payable team members.
· Playing a key role in transforming the current AP function, embedding new processes and controls
· Monitor team performance
· Ensure all AP related finance deliverables are completed as part of the month-end process
· Continuously monitor our AP processes to ensure best practice is always followed.
· Support a culture of continuous improvement through root cause analysis, data gathering and problem solving
· Coordinating the team and making sure all AP process documents are up to date.
· Assisting with the administration of Concur Expenses, NetSuite financial systems and purchase to pay processes
· Assist with recruitment and on-boarding of new hires
· Assist with the implementation of new projects and developments in the payables area
· Provide other ad hoc assistance on request
The ideal candidate will have:
· Excellent communication skills and ability to work effectively with colleagues at all levels of seniority
· Ability to work with team members and other colleagues to deliver an excellent service
· Extensive Accounts Payable experience
· An individual who either is a team leader/ supervisor with experience of managing a team
· Focus on delivery of high-quality output
· You will need to have strong Excel skills, including pivot tables and vlookups
· Team player with strong organizational skills
· Knowledge and skills of basic accounting
· Attention to detail with a commitment to high quality and accuracy
· Planning and prioritizing skills
· Ability to handle confidential information
· Previous experience of NetSuite would be advantageous
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
The Role:
The Corporate Partnerships Manager works as part of our Global sales team, reporting to the Chief Commercial Officer, and will be responsible for increasing our revenue stream associated with our portfolio with an emphasis on our conference and digital business.
In this global role, you will primarily sell to the corporate sector who’s customers are universities and other within the International HE and sector:
Key responsibilities include:
What’s in it for me?
This is a new role within our global sales team, and will help QS expand its revenue stream into a key new area:
The ideal candidate will have:
Demonstrated knowledge and experience
Behavioural competencies
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world.
They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.
Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.
Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.
Role Functions
Enquiry and Made Offer Management
Account Management
Marketing Communications and Data
General Duties
In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.
Personal Requirements to Meet Position Objectives
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QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
The Role:
We’re looking for a Head of Institutional Marketing to lead our Institutional Marketing team. Reporting to the Chief Marketing Officer, in this newly created role you will be responsible for the end-to-end delivery of QS’ multichannel institutional marketing strategy and implementation across higher education institution audiences (B2B).
We have an established, authoritative, and trusted voice in the industry, and among our clients are some of the world’s leading universities. We are looking for a Head of Institutional Marketing to craft and evolve our institutional marketing strategy, including but not limited to the awareness and promotion of our broad suite of products and services to higher education professionals usually within universities and other higher education institutions. The Head of Institutional Marketing will lead the centralised Institutional Marketing Team, with seven roles across communications, student recruitment, conferences and publications, and institutional performance.
Key responsibilities include:
The ideal candidate will have:
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
The Role:
We’re looking for an Institutional Marketing Executive to support the product marketing of our student recruitment facing solutions to institutions. These solutions and services include:
We have an established, authoritative, and trusted voice in the industry, and among our clients are some of the world’s leading universities. The newly formed Institutional Marketing team broadly addresses our three audience types – those institutions that seek solutions relating to student recruitment (this role), influence and collaboration within higher education leadership, and institutional performance. This role reports to the Institutional Marketing Manager (Student Recruitment).
Key responsibilities include:
The ideal candidate willhave:
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
The Role:
We’re looking for a Head of Institutional Marketing to lead our Institutional Marketing team. Reporting to the Chief Marketing Officer, in this newly created role you will be responsible for the end-to-end delivery of QS’ multichannel institutional marketing strategy and implementation across higher education institution audiences (B2B).
We have an established, authoritative, and trusted voice in the industry, and among our clients are some of the world’s leading universities. We are looking for a Head of Institutional Marketing to craft and evolve our institutional marketing strategy, including but not limited to the awareness and promotion of our broad suite of products and services to higher education professionals usually within universities and other higher education institutions. The Head of Institutional Marketing will lead the centralised Institutional Marketing Team, with seven roles across communications, student recruitment, conferences and publications, and institutional performance.
Key responsibilities include:
The ideal candidate willhave:
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS
QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.
In November 2021 QS acquired StudentApply, a digital ed-tech platform which connects students from all around world with global universities and simplifies the college and university application process. In launching this new division, QS now provides dedicated end-to-end enrolment support for students, education counsellors, and university partners through a team of expert QS student enrolment managers. Our aim is to provide the best possible guidance, tools and support for students working directly with a QS Counsellor, through our authorized educational agency partners, college counsellors, and other recruitment partners within the region. Our goal is to provide an exceptional experience and help students and recruitment partners find the best possible options for their international education journey.
The Role:
The Partnership Director, UK/EU is responsible for managing relationships with our portfolio of UK and European university partners. This includes prospecting and signing up new university partners, negotiating student success fees, ongoing account management, escalating admissions queries, and designing and presenting curated marketing and student recruitment opportunities.
This role may be based in Europe or UK.
Key responsibilities include:
Vision & Strategy:
Service Delivery:
Continuous Improvement:
What’s in it for me?
The ideal candidate will have:
Demonstrated knowledge and experience
Technical skills and qualifications
Behavioural competencies
A few things that make QS a great place to work include:
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
See more jobs at QS