QS Unisolution is a young, international company with offices in Stuttgart, London and Bucharest. We provide innovative IT solutions in the field of higher education, which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.

If you share our enthusiasm for education, and innovative software solutions in higher education, we are looking for a Multilingual Technical Writer to join our Bucharest office.

The Technical Writer’s focus will be on user facing documentation for our MoveON SaaS product, and their daily activities will include:

• Involvement in all cross-team communication regarding product development, roadmap planning, system hotfixes & new product releases
• Test new feature developments in MoveON and understand how these affect the overall functionality of the system
• Create descriptive content for new product features (text, screenshots, demo videos)
• Update existing content in our product Help Centre to align with new developments
• Translate content from English to French

What's in if for me?

• A challenging and fascinating product in the international market of education
• An international team with a flat hierarchy and creative atmosphere
• An opportunity to drive team and product to the next level of growth and success

What do I need to bring with me?

• Experience with and enthusiasm for SaaS solutions
• Technical writing / Copywriting experience
• Fluency in English and French (German; good working knowledge a plus)
• Translation experience
• Experience using Translation Management Systems (e.g. MemoQ)
• Experience in the field of International Higher Education is desirable.

What we offer:

We’ve built an exciting and inclusive high-performance culture where employees feel empowered. All our employees are given the opportunity to develop new skills, aim higher and accelerate their careers. We strongly believe in supporting our employees to bring their best, authentic self to work. We’ve worked hard to ensure our benefits offering has been designed to motivate through ownership and to offer support for you, and your family, through many different services. We’re constantly reviewing and enhancing what we have on offer but here’s a brief overview, and there is heaps more too:

· Competitive package.
· Flexible working.
· Vibrant social environment and multicultural, multinational culture, strong team spirit.
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
· Strong recognition and reward programs – peer recognition platform, quarterly and annual
awards, annual bonus scheme.
· Support for volunteering and study leave

QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.

QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.

The Role:

MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.

As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Are well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

The Role

We are seeking to recruit an outstanding Events and Campaign Executive to help deliver on our institutional facing (B2B) marketing strategy and to support the acquisition of leads for our sales teams.

This role will be responsible for the timely and effective execution of our contact management activities in our lead automation platform, as well as coordinating and managing our attendance and success at third-party conferences and events, and pitch opportunities.

The ideal candidate will have knowledge and experience of best practice in a B2B marketing setting and experiencing in building and executing complex campaigns through a marketing automation tool. As a highly organised individual, the ideal candidate will have excellent communications skills and be deadline driven. We’re looking for someone with an exceptionally strong compass for brand to ensure that our marketing and sales opportunities are galvanised at third-party events, presentations, conferences with best-in-class material and coordination.

Key Responsibilities

• Content management:supporting the business by executing new content and associated campaigns on QS.com (including uploading all new reports, blogs, case studies, webinars)
• Campaign management:executing lead automation campaigns from TOFU landing pages and data capture through to email nurture and reporting within our marketing automation platform
• Third-party events:manage QS participation at third-party events (virtual, hybrid, and in-person) where we may be sponsoring, speaking, or exhibiting including negotiating sponsorship contracts, budget management, staff attendance and ROI reporting.
• Brand impact:ensuring that we put our best foot forward at opportunities to present the QS value proposition including ensuring prepared pitch decks, brand collateral and event space optimisation to maximise the amplification of our brand and thought leadership across all channels.
• Rankings launch:working collaboratively with the rankings team to support these key launches by executing on multi-channel campaign briefs including webinars and reports, to ensure on-time delivery.
• Data reporting:providing regular insights, reports and analytics to key internal stakeholders including product owners, product marketers, and the wider institutional marketing team.

Essential Requirements

• Undergraduate degree or equivalent
• Experience in B2B marketing in the services sector
• Strong project management and organisational skills
• Be a forward thinker - be able to pre-empt challenges and have a problem-solving approach
• Have excellent peer-to-peer communication skills, doing so with an authenticity that builds trust and confidence
• Knowledge and/or experience of marketing automation

Desirable Requirements

• Knowledge and/or experience of the higher education marketing space
• Deep knowledge and/or experience of Hubspot or Marketo functions, features, and reporting capabilities

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development.

Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

The Role:

QS has over 600 employees based globally across centralised Functions and five Business Units. Headquartered in London, QS also has offices in Australia, Malaysia, India, Romania, Singapore, France, Germany and the USA.

We are looking for a Data Protection Officer (DPO) to provide data privacy related advice and to check and report on data protection compliance of across QS.

The DPO will report to our CFO with a dotted line to our CTO.

Key Responsibilities:

• Advise on our compliance with GDPR, investigating other international data protection laws where relevant due to our customers locations
• Act as point of contact for data protection with internal teams, clients, and supervisory authorities
• Identify and evaluate the company’s data processing activities
• Provide advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs)
• Establish and maintain QS Data Privacy policies and standards, and document for QS portfolio of websites.
• Monitor data management procedures and compliance within the company and advise remedies where non-compliance is found
• Advise on establishing and maintaining data retention periods for personal data held in different global locations and local laws
• Provide guidance to teams when considering new or different handling of personal data.
• Work with the business to ensure records of processing operations are maintained
• Monitor the business compliance with rights requests and assist in responding where needed
• Liaise with suppliers that process data on our behalf and create/review DPAs to ensure they are sufficient to protect QS and QS customer personal data.
• Review Data Processing clauses in QS and customer contracts and DPA’s and liaise with Legal Counsel where amendments are required. Liaise with technical teams where terms require additional security controls.
• Perform audits and determine whether we need to alter our procedures to comply with regulations
• Advise on the DP aspects of any breach and lead on any reporting needed.
• Source and/or develop training on data protection compliance for employees
• Provide ongoing education for employees to enhance and reinforce training
• Keep up to date with changes in regulations and issue recommendations to enable compliance
• Provide a monthly report to QS Management with relevant Data Protection metrics.

Key skills and experiences

• At least five years experience with data protection laws and compliance
• Solid knowledge of GDPR
• Ethical, with the ability to remain impartial and report all non-compliance
• Organisational skills with attention to detail
• Ability to lead, advise and support in data protection matters

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

Are you a passionate writer with a flair for data-driven stories?

QS Quacquarelli Symonds is looking for a Junior Content Writer and Researcher to focus on writing engaging, data-driven content for the higher education sector.

Our ideal candidate has content writing experience and is a confident communicator. While writing experience is necessary, graduate leavers are welcome to apply, as we are not looking for someone who necessarily ticks every box, but instead, a friendly individual with a passion and flair for writing. We want someone who feels comfortable working alongside and supporting stakeholders at all levels of an organisation. As a diverse and international community, we welcome and encourage applicants from all backgrounds.

You’ll have the opportunity to develop your writing skills and gain experience as part of a friendly, dynamic team of digital writers and marketers.

As well as articles for the QS.com blog, you’ll contribute to white papers and reports which bring out the stories behind the wealth of data, expertise and insights which QS has to offer.

The role

You’ll conduct interviews and carry out research into the topics that matter most to the higher education sector and transform those findings into valuable, shareable content. You’ll need an understanding of how quality content can deliver results at every stage of the sales funnel.

We need someone who works well under pressure, takes initiative and has writing experience. You’ll report directly to the Content Marketing Manager, who you’ll work with to deliver and evolve our B2B content strategy.

Key tasks will include:

• Planning a content calendar for the QS.com blog
• Conducting interviews with higher education experts and leaders
• Writing long-form articles and reports
• Collaborating with the Institutional Marketing team, Creative Team and Social media team
• Evaluating and producing reports on content performance

Key skills:

• Excellent written English skills and a strong attention to detail
• An understanding of the key elements of quality online content.
• Interest in/knowledge of the international higher education sector
• Strong research skills
• Creativity and ability to suggest new ideas, both for content planning and other marketing activities – we are looking for someone pro-active and flexible
• A real team player and the confidence to work independently

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.

QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.

The Role:

MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.

As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Are well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme

The Company

QS Enrolment Solutions (QSES) is an internationally established, market-leading provider of technology, marketing and managed services and solutions to higher education institutions in the UK, Europe, the US and Australia.

The Role

The Client Delivery Executive works closely with university recruitment, admissions and marketing teams to execute operational activity flawlessly. Alongside the wider Client Success, Marketing and Market Intelligence teams, you will manage consistent, timely execution of project tasks, ensuring that QSES is seen as an extension of our partner institutions.

This is a limited labor contract for 12 Months (maternity cover)

To be successful in this role you will have:

• Exceptional customer service and communication skills
• Ability to build, maintain and grow high performing working relationships
• Outstanding attention to detail
• The ability to learn quickly and a drive to develop and cultivate expertise
• A positive, solutions-focused attitude and a sense of humour
• The ability to work well under pressure and meet deadlines
• The ability to own and deliver on projects from start to finish
• An international outlook and an appreciation for diversity

The role is based in our Bucharest office. Client visits may be required at times within Europe.

Role Functions

Primary functions in supporting the Client Delivery function within the wider Client Success team:

• • Support the understanding of clients’ strategic direction and support its translation into operational delivery
• • Support regular client engagement activities
• • Balance exceptional client service with internal imperatives
• • Create and maintain high performing relationships internally and externally
• • Devise and communicate recommendations for operational improvements
• • Gather and present relevant data and analytics to inform client decision making
• • Contribute to discussions around industry issues
• • Conduct and coordinate administrative tasks including marketing broadcasts and data processing

Essential skills/experience

• Customer service experience (B2C or B2B)
• Consistently strong client service ethos and relationship building skills
• The ability to balance the multiple priorities simultaneously
• Desire to learn variety of skills including influencing colleagues and client stakeholders
• Interest in developing project management skills
• Excellent attention to detail
• Ability to manage and meet deadlines
• Analytical skills
• Strong communication skills
• Right to live and work in Romania

Desirable skills/experience

• Higher Education background
• Knowledge of the international and domestic student journey in relation to UK Higher Education
• Knowledge of digital and automated marketing

Key Performance Indicators

To be provided within 3 months of the role commencing.

Upon commencement, the objectives for the first 3 months will be outlined to you verbally and in a written form by your Manager.

Task Overview:

Client Management

• • Engage with stakeholders across Universities via phone, email and in person
• • Support the organisation of and participation in client training and learning sessions
• • Attendance at relevant industry conferences
• • Support interpretation and presentation of data and QSES insight
• • Provide proactive recommendations for prospect engagement campaigns
• • Identify opportunities for improvement within client operational activity

Campaign Management

• • Manage process flow documents and client facing administrative tasks
• • Supervision and delivery of broadcast services
• • Maintenance of chat platform and data capture (and new technologies as they emerge)
• • Update and re-create web forms alongside the marketing team

Reconciliation

• • Assist with administrative function and invoicing procedures
• • Initiating communication and distribute reconciliation results

Reporting

• • Create and deliver reports, including QSES client portal and other technologies
• • Communicate areas of risk and opportunity to senior management team
• • Identify opportunity for improvements

CRMS Maintenance

• • Supporting Client Delivery team to ensure client reference data is accurate in CRMS
• • Supervision of communications templates and content within CRMS

General Duties

Any other duties reasonably requested or needed to be successful in the role

QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.

QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.

The Role:

MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.

As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Are well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme

QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.

QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.

The Role:

MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners.

Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

· Have experience in customer support for a complex software product

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme

QS Unisolution is a young, international company with offices in Stuttgart, London and Bucharest. We provide innovative IT solutions in the field of higher education, which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.

If you share our enthusiasm for education, and innovative software solutions in higher education, we are looking for a Multilingual Content Creator to join our Bucharest office.

The Content Creator’s focus will be on documentation for our MoveON SaaS product, and their daily activities will include:

· Involvement in all cross-team communication regarding product development, roadmap planning, system Hotfixes & new product releases

· Test new feature developments in MoveON and understand how these affect the overall functionality of the system

· Create content for new functionality (text, screenshots, demo videos)

· Update existing content in the Help Centre to align with new developments

· Translate content to French

What's in it for me?

· A challenging and fascinating product in the international market of education

· An international team with a flat hierarchy and creative atmosphere

· An opportunity to drive team and product to the next level of growth and success

What do I need to bring with me?

· Experience with and enthusiasm for SaaS solutions

· Copywriting / technical writing experience

· Fluency in English, French (German; good working knowledge a plus)

· Translation experience

· Experience using Translation Management Systems (e.g. MemoQ)

· Experience in the field of International Higher Education is desirable

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

Position Summary:

The newly created role is a key appointment within the newly created Data & Analytics function, contributing to the company’s longer-term growth strategy. This role reports directly to the Chief Data & Analytics Officer and will form part of the Data & Analytics leadership team.

This newly created role is fundamental to the future success of QS, working alongside senior management and offering a high degree of autonomy.

The purpose of this role is to be a senior business partner, the link between the Data & Analytics function and a particular business area. The role will entail owning the success of one of the five key data sets used and managed across the business. These data sets correspond to the different audiences that QS interacts with, including students, and institution staff. On a day-to-day basis the role will focus using data and analysis to improve the performance of all interactions with one of those audiences, as well as including the supervision of junior resource, defining and managing projects and pieces of work, and building relationships across the business.

Key Responsibilities:

• Use analysis to solve business problems
• Prepare presentations, reports and case studies for the business to understand performance trends or communicate trials;
• Identifying opportunities for the development of dashboards using key data, and managing the development of those dashboards by engineers in the Data Visualisation Centre of Excellence;
• Identifying opportunities for application of advanced analysis and machine learning and managing the development of those use cases by data scientists in the Data Science Centre of Excellence;
• Support the wider business through deep dives or other bespoke analysis to help drive improved profitability;
• Be a leader within the Data & Analytics function:
• Ensure development processes are followed within the data & analytics team (including Agile, Waterfall as appropriate), in line with wider IT policies;
• Ensure quality processes are maintained within the team (including code, analysis and report revenue etc. as appropriate);
• Ensure the day-to-day activities of the team are tracked and reported (using suitable tools e.g. JIRA boards etc.);
• Oversee, manage and develop analysts, including carrying out performance management in line with HR policies;
• Own the development of a named data set and a particular business unit:
• Report and monitor lead generation, events development and events success, including identifying and driving through improvements in the way QS does business;
• Report and monitor customer metrics associated with lifetime value ('LTV'), suggesting ways to improve LTV;
• Define, construct, oversee and analyse trials/experiments to improve revenue, profitability or other strategic goals (eg event success);
• Attending regular business meetings for the specified area (eg Digital & Events, Intelligence Unit, Enrolment Solutions etc.);
• Understand advances in analysis techniques happening outside the organisation, and look for opportunities to bring that external knowledge into the current ways of working;
• Be capable of representing QS as an analyst at external events;
• Be a member of the Data & Analytics Leadership Team:
• Support the CDAO in developing and taking forward the Data & Analytics strategy for the Group;
• Attend regular Data & Analytics leadership team meetings;
• Look for opportunities to extend the knowledge of the wider data & analytics team, particularly around advanced analytics;
• Assist in providing advice, guidance and mentoring to the wider Data & Analytics team;
• Supporting in maintaining the data dictionary, ensuring all KPIs and data points are defined within the business and used consistently

Requirements:

You will have a strong academic record to degree level or higher in a related field (eg Maths, Economics or Computer Science) and ideally ten to fifteen years’ experience in an analytics role. You will be keen to develop and grow your expertise in the area of analytics, and looking to take ownership of an area of analytics across the business.

You will be resilient and adaptable. Our business is a fast growing, privately owned business with ambitious plans. Whilst exposure to this environment would be advantageous, the flexibility and resilience to thrive in it is essential.

You will be a strong communicator, being able to confidentially present your work to colleagues.

You will have a passion for understanding the key drivers within a complex business, being able to assimilate multiple data points to diagnose complex problems and deliver practical solutions and recommendations.

You will be working with complex, large datasets spanning millions of records and therefore possess a comprehensive knowledge of statistics (eg sampling, distributions etc) and the tools (eg SQL/R/Python) to be effective.

Whilst being a great team player is important to deliver the requirements above, the individual will need to be able to demonstrate an ability to work autonomously.

Given the complexity of our business and our desire for high quality output the individual will also need to possess:

• SQL skills
• R or Python (ideally)
• Advanced MS Excel skills
• Intermediate MS PowerPoint and Word skills
• High standards of accuracy
• Ability to work to deadlines

The individual will therefore need to be flexible, both in terms of hours worked in peak periods and also the ability to travel to sites (both in the UK and Internationally or work from home.

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.

QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.

The Role:

MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners.

Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

· Have experience in customer support for a complex software product

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme

The Role: MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners.

Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

· Have experience in customer support for a complex software product

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

We are currently looking for a motivated finance professional to join our global team in the position of Accounts Payable Supervisor. The role will report to a UK based Finance Operations Manager (FOM) who holds an overall responsibility for the efficient operation of our transactional operations in Finance.

The Role:

Working as part of a global finance team, reporting to the Finance Operations Manager based in the London (UK) head office, you will take on a broad and diverse role.

Key responsibilities include:

· Acting as a first point of escalation and support for Accounts Payable team members.

· Playing a key role in transforming the current AP function, embedding new processes and controls

· Monitor team performance

· Ensure all AP related finance deliverables are completed as part of the month-end process

· Continuously monitor our AP processes to ensure best practice is always followed.

· Support a culture of continuous improvement through root cause analysis, data gathering and problem solving

· Coordinating the team and making sure all AP process documents are up to date.

· Assisting with the administration of Concur Expenses, NetSuite financial systems and purchase to pay processes

· Assist with recruitment and on-boarding of new hires

· Assist with the implementation of new projects and developments in the payables area

· Provide other ad hoc assistance on request

The ideal candidate will have:

· Excellent communication skills and ability to work effectively with colleagues at all levels of seniority

· Ability to work with team members and other colleagues to deliver an excellent service

· Extensive Accounts Payable experience

· An individual who either is a team leader/ supervisor with experience of managing a team

· Focus on delivery of high-quality output

· You will need to have strong Excel skills, including pivot tables and vlookups

· Team player with strong organizational skills

· Knowledge and skills of basic accounting

· Attention to detail with a commitment to high quality and accuracy

· Planning and prioritizing skills

· Ability to handle confidential information

· Previous experience of NetSuite would be advantageous

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

The Role:

The Corporate Partnerships Manager works as part of our Global sales team, reporting to the Chief Commercial Officer, and will be responsible for increasing our revenue stream associated with our portfolio with an emphasis on our conference and digital business.

In this global role, you will primarily sell to the corporate sector who’s customers are universities and other within the International HE and sector:

• Successfully selling sponsorship packages for QS’s global academic university events.
• Plan and implement sales strategies for key markets.
• Generate new business leads through market research and personal knowledge.

Key responsibilities include:

• Build strong relationships with new and existing customers and drive sponsorship sales from corporate clients by:
• Generating leads via telephone, emails and meetings.
• Writing and presenting pitches and proposals.
• Attending virtual and face to face meetings:.
• Attending trade events and their websites.
• Working closely with global sales team.
• Fully understand and communicate to our customers the QS value proposition.
• Implement new sales strategies in key markets using local knowledge and research.
• Attend industry and company events to drive sales opportunities.
• Accurately record information/sales/upgrades within CRM/and other relevant systems.
• To maintain an extremely high level of customer care at all times.
• International travel as required.

What’s in it for me?

This is a new role within our global sales team, and will help QS expand its revenue stream into a key new area:

• Opportunity to develop and expand the role to create new revenue streams for the business.
• International travel.
• Opportunities for growth within the commercial function.

The ideal candidate will have:

Demonstrated knowledge and experience

• Experience in a similar B2B sales role, ideally in events or exhibitions or similar.
• Previous experience selling into providers to the Higher Education sector or public sector.
• An understanding and experience of working with advertising agencies.
• Demonstrated evidence of hitting and exceeding monthly targets.

Behavioural competencies

• Commercially minded being able to implement initiatives identified.
• Consultative sales approach.
• Strong communication skills, with the ability to present up to C-Suite level clients.
• Excellent time management and prioritisation skills.

• The ability to sell bespoke solutions through listening, intelligent questioning and matching.

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world.

They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.

Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.

Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.

Role Functions

Enquiry and Made Offer Management

• Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
• Ensuring all incoming communications are effectively managed and answered in accordance to SLAs
• Utilising effective writing skills to ensure emails are written in an engaging, creative way maximising potential conversion
• Using a personalised approach to build rapport and represent the partner institution positively
• Collect intelligence from students to report back to partner institutions
• Contributing to the continuous improvement of business practices and student experience

Account Management

• Contribute in account meetings and share feedback and findings following engagement with students
• Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly
• Support colleagues in Client Delivery to host webinars as required

Marketing Communications and Data

• Support in the QA process of our automated marketing communications, providing feedback and corrections where necessary
• Checking datasets to ensure their accuracy as part of the data screening process

General Duties

• Provide support to the Client Success team as required
• Attend conferences, exhibitions, campus tours as required
• Domestic and International Travel as required

In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.

Personal Requirements to Meet Position Objectives

• Welsh language - written and spoken
• Ability to engage and communicate effectively with a diverse range of people in a logical, organised and effective manner
• A high level of initiative where thoughtful, intelligent problem-solving skills are utilised
• An excellent standard of spoken and written English
• Strong customer relationship skills
• Good organisational skills and the ability to priorities work assignments
• An intermediate knowledge of Excel, Word and PowerPoint
• Persistence in achieving goals and overcomes challenges
• Educated to Undergraduate Degree level

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

The Role: 

We’re looking for a Head of Institutional Marketing to lead our Institutional Marketing team. Reporting to the Chief Marketing Officer, in this newly created role you will be responsible for the end-to-end delivery of QS’ multichannel institutional marketing strategy and implementation across higher education institution audiences (B2B).

We have an established, authoritative, and trusted voice in the industry, and among our clients are some of the world’s leading universities. We are looking for a Head of Institutional Marketing to craft and evolve our institutional marketing strategy, including but not limited to the awareness and promotion of our broad suite of products and services to higher education professionals usually within universities and other higher education institutions. The Head of Institutional Marketing will lead the centralised Institutional Marketing Team, with seven roles across communications, student recruitment, conferences and publications, and institutional performance.

Key responsibilities include:

• Crafting and evolving a centralised value proposition into an institutional marketing strategy that drives our marketing initiatives to higher education institutions across the globe, leading the end-to-end project management of marketing campaigns and lead acquisition through the marketing funnel.
• With the Head of Content, evolving an existing content strategy that supports QS’ institutional marketing and thought leadership, serving as an insights partner to our clients and the higher education sector across multiple customer segments, including graduate management education (GME) as well as international undergraduate and postgraduate education.
• Coordinating the amplification of our market leading data and insights and weaving into our marketing campaigns to maintain our respected voice in the industry.
• Identify emerging trends amongst our key audience sets, including their shifting challenges and opportunities and managing our persona sets.
• Measure and optimise performance ensuring an efficient workflow for creating and measuring campaign performance.

• Leading a talented Institutional Marketing team and being closely aligned to and familiar with challenges and opportunities in the higher education industry, representing the voice of the customer, to ensure products/services reflect the needs of the market.
• Establishing key messaging, value proposition and positioning around our products/services in order to attract, engage and retain new and existing customers.
• Developing and implementing product/service marketing plans for key countries and territories.
• Delivery of marketing activities across channels, including QS.com and our digital and social presence aimed at education professionals at industry events and conferences, webinars and other outreach activities.
• Developing sales enablement and collateral and processes to enable sales teams to maximise conversion of leads and opportunities, including but not limited to product brochures, case studies, website copy etc.

• Coordinating the needs of sales staff to brief central teams responsible for campaigns, content, social media etc. Ensuring alignment between sales and marketing functions.

The ideal candidate will have:

• Evidence of delivering strong B2B marketing outcomes in previous roles and experience promoting complex products and services across global markets.
• Deep expertise in the higher education industry and an understanding of some of the challenges and opportunities faced in a post-pandemic environment.

• A creative and curious mindset, particularly around data, to make informed decisions.
• An ability to flex between strategy and execution in a highly collaborative way
• Focussed on delivery at pace, working to evolving audience personas in a deadline-driven environment.
• Excellent written English with experience writing campaigns, product brochures, sales collateral etc.
• Strong digital marketing and platform experience

• Good knowledge of the marketing tech stack, metrics and analytics
• Experience working cross-functionally with other marketing functions, as well as sales, product, and technology teams – and delivering at pace.
• Strong collaboration skills and clear communication style with the ability to influence, inspire and align multiple stakeholders and work effectively across teams.
• Educated to Degree level or equivalent experience.

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

The Role: 

We’re looking for an Institutional Marketing Executive to support the product marketing of our student recruitment facing solutions to institutions. These solutions and services include:

• our Digital and Events portfolio (TopUniversities.com, TopMBA.com, and student connections across our events),
• our Enrolment Solutions portfolio including enquiry management, admissions services and offer conversion, powered by our machine learning technology
• our newly acquired EdTech platform, StudentApply
• our student recruitment focused SaaS solutions

We have an established, authoritative, and trusted voice in the industry, and among our clients are some of the world’s leading universities. The newly formed Institutional Marketing team broadly addresses our three audience types – those institutions that seek solutions relating to student recruitment (this role), influence and collaboration within higher education leadership, and institutional performance. This role reports to the Institutional Marketing Manager (Student Recruitment).

Key responsibilities include:

• Supporting the creation and evolution of key messaging, value proposition and positioning around student recruitment products/services in order to attract, engage and retain new and existing customers.

• Developing and implementing product/service marketing plans for key countries and territories.
• Representing the voice of our institutional customer, to ensure products/services reflect the needs of the wider higher education industry.
• Monitoring the competitor landscape in key countries and territories to ensure QS’ products/ services remain competitive and/or market leaders.
• Identifying usage trends and feedback of existing products/services for enhanced product development, including identifying opportunities for new product development and cross-product upsell.
• Developing sales collateral to enable sales teams to maximise conversion of leads and opportunities, including but not limited to product brochures, case studies, website copy etc.

• Coordinating the needs of sales staff to brief central teams responsible for campaigns, content, social media etc.
• Ensuring alignment between sales and marketing functions.
• Working alongside regional marketing managers for localisation needs.
• Managing marketing initiatives specific to individual products, such as awards submissions, event attendance etc.

The ideal candidate willhave:

• Knowledge and awareness of trends within the higher education industry
• Experience of marketing best practices and promoting complex products and services across global markets.
• Excellent written English with experience writing campaigns, product brochures, sales collateral etc.
• Experience navigating complex sales teams and building relationships with a wide variety of stakeholders.

• Excellent communication skills, being able to present yourself professionally to all levels of the organisation, internally and externally.
• Ability to execute independently, yet also collaborate well with others across the business.
• Hyper organised and deadline driven.
• An undergraduate degree or equivalent.

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

The Role: 

We’re looking for a Head of Institutional Marketing to lead our Institutional Marketing team. Reporting to the Chief Marketing Officer, in this newly created role you will be responsible for the end-to-end delivery of QS’ multichannel institutional marketing strategy and implementation across higher education institution audiences (B2B).

We have an established, authoritative, and trusted voice in the industry, and among our clients are some of the world’s leading universities. We are looking for a Head of Institutional Marketing to craft and evolve our institutional marketing strategy, including but not limited to the awareness and promotion of our broad suite of products and services to higher education professionals usually within universities and other higher education institutions. The Head of Institutional Marketing will lead the centralised Institutional Marketing Team, with seven roles across communications, student recruitment, conferences and publications, and institutional performance.

Key responsibilities include:

• Crafting and evolving a centralised value proposition into an institutional marketing strategy that drives our marketing initiatives to higher education institutions across the globe, leading the end-to-end project management of marketing campaigns and lead acquisition through the marketing funnel.
• With the Head of Content, evolving an existing content strategy that supports QS’ institutional marketing and thought leadership, serving as an insights partner to our clients and the higher education sector across multiple customer segments, including graduate management education (GME) as well as international undergraduate and postgraduate education.
• Coordinating the amplification of our market leading data and insights and weaving into our marketing campaigns to maintain our respected voice in the industry.
• Identify emerging trends amongst our key audience sets, including their shifting challenges and opportunities and managing our persona sets.
• Measure and optimise performance ensuring an efficient workflow for creating and measuring campaign performance.

• Leading a talented Institutional Marketing team and being closely aligned to and familiar with challenges and opportunities in the higher education industry, representing the voice of the customer, to ensure products/services reflect the needs of the market.
• Establishing key messaging, value proposition and positioning around our products/services in order to attract, engage and retain new and existing customers.
• Developing and implementing product/service marketing plans for key countries and territories.
• Delivery of marketing activities across channels, including QS.com and our digital and social presence aimed at education professionals at industry events and conferences, webinars and other outreach activities.
• Developing sales enablement and collateral and processes to enable sales teams to maximise conversion of leads and opportunities, including but not limited to product brochures, case studies, website copy etc.

• Coordinating the needs of sales staff to brief central teams responsible for campaigns, content, social media etc. Ensuring alignment between sales and marketing functions.

The ideal candidate willhave:

• Evidence of delivering strong B2B marketing outcomes in previous roles and experience promoting complex products and services across global markets.
• Deep expertise in the higher education industry and an understanding of some of the challenges and opportunities faced in a post-pandemic environment.

• A creative and curious mindset, particularly around data, to make informed decisions.
• An ability to flex between strategy and execution in a highly collaborative way
• Focused on delivery at pace, working to evolving audience personas in a deadline-driven environment.
• Excellent written English with experience writing campaigns, product brochures, sales collateral etc.
• Strong digital marketing and platform experience

• Good knowledge of the marketing tech stack, metrics and analytics
• Experience working cross-functionally with other marketing functions, as well as sales, product, and technology teams – and delivering at pace.
• Strong collaboration skills and clear communication style with the ability to influence, inspire and align multiple stakeholders and work effectively across teams.
• Educated to degree level or equivalent experience.

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

In November 2021 QS acquired StudentApply, a digital ed-tech platform which connects students from all around world with global universities and simplifies the college and university application process. In launching this new division, QS now provides dedicated end-to-end enrolment support for students, education counsellors, and university partners through a team of expert QS student enrolment managers. Our aim is to provide the best possible guidance, tools and support for students working directly with a QS Counsellor, through our authorized educational agency partners, college counsellors, and other recruitment partners within the region. Our goal is to provide an exceptional experience and help students and recruitment partners find the best possible options for their international education journey.

The Role:

The Partnership Director, UK/EU is responsible for managing relationships with our portfolio of UK and European university partners. This includes prospecting and signing up new university partners, negotiating student success fees, ongoing account management, escalating admissions queries, and designing and presenting curated marketing and student recruitment opportunities.

This role may be based in Europe or UK.

Key responsibilities include:

Vision & Strategy:

• Identify and target appropriate university partners
• Develop a sales and marketing strategy pinpointing the advantages for universities to work with QS StudentApply
• Proactively identify how QS StudentApply can offer additional services to university partner to help meet their international student recruitment goals
• Build a knowledge database of universities and contacts in the region

Service Delivery:

• Build strong relationship with international offices at UK and European universities
• Liaise with University partners about admissions processes and requirements and escalate individual student cases when required
• Work with the finance team on billing and collecting enrolment fees
• Work with partner universities to ensure accurate information is available to our student users on QS websites and other properties
• Act as the liaison between other QS StudentApply functions and the university partner

Continuous Improvement:

• Contribute to continuous operational improvement initiatives across QS StudentApply
• Provide frequent analysis and insights to the business for operational improvement and ways to optimise Student Success outcomes such as enrolment or retention.
• Share feedback and recommendations to enable QS StudentApply to improve its processes, technology and workflows

What’s in it for me?

• Opportunity to play a key role in the development of one of the largest education companies in the world
• Opportunity to be a member of the global management team at QS StudentApply, collaborating with other senior leaders on initiatives as required
• Opportunity to play a key role in the transformation of an exciting and growing business
• Opportunity to earn above a base salary through the Company bonus scheme

The ideal candidate will have:

Demonstrated knowledge and experience

• Experience of working in Higher Education, preferably in the field of international student recruitment
• Demonstrated experience in reporting, with an understanding of data analytics
• Experience in establishing and articulating a vision, setting goals, developing and executing strategies, tracking and measuring results.

Technical skills and qualifications

• Bachelor’s degree in a relevant subject (postgraduate qualification preferred), or equivalent experience.
• Experience in designing and presenting bespoke service packages

Behavioural competencies

• Strong organisation and project management skills.
• Demonstrated team leadership ability.
• Ability to understand critical issues and bring appropriate resolution to complex issues.
• Ability to gather and document quality business requirements.
• Excellent presentation and communication skills, verbal and written.
• Able to work independently and proactively

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working arrangements, including the option of working-from-home.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.