Role: Product Manager

Location: UK, London

Job type: Full time, permanent – hybrid or remote

Why QS?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

As a Product Manager at QS, this is what you’ll be doing:

Reporting to the Lead Analytics Product Manager you will work closely with internal and external stakeholders to drive the evolution of our Analytics software platform, to increase its value to our clients and to the business. Analytics utilises QS expertise and knowledge to help Universities and Institutions bring data to empower their strategic and performance planning. We’ve recently gone through a transformation to improve the UX of our platform and are moving into an exciting phase of applying creativity to expand the reach of our insights as well as the customer needs it helps to solve. We are looking for a creative Product Manager to help push this mission forwards while ensuring customer needs are core to everything we do.

The QS product portfolio includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation, and performance data.

Role responsibilities:

You’ll be responsible for owning part of and delivering against our product roadmap, with a relentless focus on delivering the best outcomes for institutions. You’ll be responsible for:

• Collaborating with customers to compile personas, understand their needs and problems they are trying to solve
• Melding these customer inputs with those from multiple stakeholders as well as the overall strategic mission and managing prioritisation to propose the best roadmap for your product stream
• Spotting and driving synergies with other QS products and services to ensure things aren’t developed in silos but contribute to a company wide coherent offering, our ‘One QS’ approach
• Delivering against the roadmap through an agile, collaborative approach with your technology partners
• Working autonomously through the backlog while making sure that features get delivered quickly and efficiently
• Iterating on our product through user feedback and insights; putting data at the heart of our decisions

Creating market leading value propositions

We believe in empowering our Product Managers to own their product across the full lifecycle. This includes the way we position and package the product in the market. In short, you’ll be:

• Collaborating with Marketing to develop a compelling story for our product innovations and improvements
• Designing the right packages and product development plans to ensure our products can thrive commercially within the market and deliver on their commercial targets
• Running sessions with Sales to ensure we’re communicating the right story to the market

Bring collaboration to a multi-disciplinary team

Our people are at the heart of our 30 years of success. Our values focus on being helpful and authentic, providing knowledge and support to those around you. This means you’ll be:

• Building a strong culture of learning within your team, providing feedback to continuously improve the way you work together
• Working closely with the other functions of the business to share knowledge, learnings and insights
• Partnering with the wider product organisation to create an agile, but focused strategic direction

Key skills and experience:

You should apply if you:

• Have experience as a product manager or owner of a software product or have experience in an alternative role which shows experience in gathering and acting on customer and stakeholder feedback and specifying work to teams
• Are comfortable working with ambiguity and solving difficult problems
• Thrive on keeping the big picture in focus whilst delivering on short-term requirements
• Love putting users at the heart of what you do and making data-driven decisions
• Are detailed oriented with excellent analytical skills
• Enjoy working as part of a team and bringing others with you on the journey
• Can think creatively to solve technical product challenges
• Have experience and/ or knowledge of the international Higher Education market (advantageous - not essential)

So, who are we and what do we do?

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 700 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions

We take investing in our people very seriously.

As standard our QSers have:

• Competitive base salary
• Access to an annual bonus scheme
• Flexible working options, including hybrid or remote
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Access to QSmiles – a discount scheme that actually makes a significant difference
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free access to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual event
• Support for volunteering and study leave
• Free access to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education analytics and solutions. At QS we want to ensure candidates have access to our independent insight-led services, so they can make the right choices for them, and for their future.

Our activities span 50 countries, working with over many of the world's leading higher education institutions and employers. We are famous for the QS World University Rankings, the world’s most popular source of comparative insight into university performance. It’s from our detailed research, and this depth of understanding of all things on education, that we seek to show leadership and be a lifelong decision partner for students and institutions alike.

We are on an exciting transformative path, with significant growth potential and a true sense of purpose. At QS, we are working to make a difference to a billion future learners and to unleash their collective potential on the world. Our success is down to our people, and we are looking for more talented individuals to join us on that transformation.

The Role

QS is seeking an enthusiastic, imaginative, and seasoned Higher Education professional with an expertise in student recruitment and enrolment to join its established and fast-growing higher education performance consulting practice. The practice comprises a vibrant, diverse, and skilled team of experienced and passionate higher education experts delivering high quality strategic insight and advice to education institutions and policy makers worldwide.

The position will be focused on: taking a leading role to scale up the practice’s capacity and capability on student recruitment and enrolment and drive its global engagement in terms of development and delivery in this area; engaging in the identification of market needs and matching it with a new service offering spanning capabilities from different parts of the business; and taking a very active part in terms of executive representation -thought-leadership/ professional commentary- to help universities and their stakeholders best maximise their positive impact.

The successful candidate will have extensive experience of working in leadership positions within the Higher Edu-cation sector with or within a consulting organisation whereby a strong transferable skills-set will be a mandatory requirement.

Responsibilities include:

• Consulting Engagement- leading on and taking ownership of international consulting projects: planning, managing, and delivering; ensuring high expectations for quality in all assigned projects and deliverables

• Business development – determining the pre-sales experience for prospective clients, actively networking to attract engagement interest, supporting proactively the commercial teams in detecting and taking advantage of business opportunities.

• Thought leadership – harnessing and developing QS insights assets to raise the external profile of the practice and the business as experts in institutional performance and student engagement and higher education trends

• Customer experience – enhancing the customer experience to convert one-time satisfied customers to long-term partners and champions

• Ambassadorship – be a credible and inspiring face of the practice, contribute to identify key platforms to profile QS insights and the capabilities of the team through high-impact content delivery

• Product development – channel insights surfaced through close working with HE leaders and influencers into evidence-based feature recommendations for products and services across the QS portfolio

• Sector expertise – Demonstrate a strong working knowledge of international higher education, especially around student recruitment and enrolment in key international destinations.

We’d love to hear from you if you have most or all of the following…

• Deep experience in higher education strategy, particularly around student recruitment and enrolment areas, in leadership role and/or consulting practice executive experience

• Expertise and established connection in key international Higher Education destinations particularly Australia/New Zealand, Northern America, and the United Kingdom.

• Excellent team-work ethic - able to lead on complex assignments and ready to support the wider team - autonomy and collaboration

• Strategic experience and a commercial and creative mindset oriented towards problem-solving and strategic development

• Strong commitment to maintaining and surpassing standards

• Proven record of excellent communications and presentation skills

• Robust standards of concise, professional and insightful report writing

• Experience harnessing and deploying data and insights to inform strategy (advanced data processing and visualisation skills is a plus)

• Ability to gain trust, influence and steer a wide range of stakeholders enabling you to evangelise the power of insight in all that we do

Life at QS

Our mission is to enable motivated people around the world to fulfil their potential, and we believe that begins with our own remarkable and diverse team.

A few things that make QS a great place to work include:

• Competitive package

• Flexible working

• Vibrant social environment and multicultural, multinational culture, strong team spirit

• Focus on welfare – ride to work scheme, yoga classes, global wellness team, EAP and health plan, mental health first aiders, diversity, and inclusion initiatives

• Strong recognition and reward programmes – peer recognition platform, quarterly and annual awards, annual bonus scheme

• Support for volunteering and study leave

Why QS?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other – and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

As a Financial Accountant, some of your key responsibilities are as follows:

• Complete intercompany trading transactions in accordance with month end timetable.
• Oversee intercompany trading in accordance with TPAs and reconciliation of group intercompany balance sheet accounts.
• Review and streamline the subsidiary reporting processes and implement workflows that are aligned to QS group practice and finance systems to improve efficiency.
• UK Group VAT return preparation and submission.
• Completion of quarterly shareholder and bank reporting.
• Proactively seek improvements to monthly group management pack reporting and other ad-hoc group reporting.
• Project work assigned (e.g. change of payroll software provider, assist with tax efficiencies projects, etc.).
• Any other requests as directed to meet business requirements.

Some desirable skills or experiences:

Technical skills and qualifications

• Part-qualified accountant.
• Excel proficiency.
• NetSuite and Workday experience desirable.

Behavioural competencies

• Heaps of enthusiasm, commitment to continuous self-development and infectious self-drive to ensure we continue to achieve our objectives.
• Openness to work flexibly and change focus as work priorities change.
• Excellent communication skills and ability to work effectively with colleagues across the business at all levels of seniority.
• Positive outlook, seeing opportunities rather than obstacles.
• Proactive problem-solving skills and understanding the importance of confidentiality.
• Ability to work to tight deadlines and great attention to detail.

So, who are we and what do we do?

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 650 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (qualifying roles only)
• Flexible working options, including hybrid or remote
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Access to QSmiles – a discount scheme that actually makes a significant difference
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free access to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual event
• Support for volunteering and study leave
• Free access to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate diversity and believe through sharing our experiences we can learn from one

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

The Role:

Reporting to the UK based Group Financial Controller, you will work closely with colleagues across the business in our global offices. You will make a strong contribution that ensures we run a world-class Finance department. Setting high standards for yourself, you will be contributing to the development of a culture of continuous improvement within the business that meets our stretching financial and performance targets. The role will focus on improving group reporting and its financial performance. Significant part of the role will comprise of project-based work.

Key responsibilities include:

• Group consolidation process and reporting, ensuring the company systems are set-up to run consolidation effectively.
• Overseeing intercompany trading in accordance with TPAs and reconciliation of group intercompany balance sheet accounts.
• Review and streamline the subsidiary reporting processes and implement workflows that are aligned to QS group practice and finance systems to improve efficiency.
• Completion of quarterly shareholders and bank reporting.
• Support international tax planning working alongside the tax advisers globally and manage best business practice in this area with internal stakeholders.
• Preparation of monthly flash and group management pack and other ad-hoc group reporting.
• Ensuring relationships with key stakeholders (internal and external) are well managed and collaborative.
• Project work assigned (e.g. change of payroll software provider, cash-flow redesign, etc.).
• Any other requests as directed to meet business requirements.

What’s in it for me?

• Internal growth opportunities and exposure to working within a multi-cultural Finance team.
• Working within a company focusing on social impact.

The ideal candidate will have:

Accounting qualification with clear evidence of prior consolidation experience in multi-currency setting.

Technical skills and qualifications

• ACCA/ACA/CIMA qualified accountant.
• Excel proficiency.
• NetSuite and Workday experience desirable.

Behavioural competencies

• Heaps of enthusiasm, commitment to continuous self-development and infectious self-drive to ensure we continue to achieve our objectives.
• Excellent communication skills and ability to work effectively with colleagues across the business at all levels of seniority.
• Independent and curious mindset, proactive problem-solving skills.
• Ability to work to tight deadlines and great attention to detail.

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, international enrolment and branding solutions.

In November 2021 QS acquired StudentApply, a digital ed-tech platform which connects students from all around world with global universities and simplifies the college and university application process. In launching this new division, QS now provides dedicated end-to-end enrolment support for students, education counsellors, and university partners through a team of expert QS student enrolment managers. Our aim is to provide the best possible guidance, tools and support for students working directly with a QS Enrolment Manager, through our authorized educational agency partners, college counsellors, or other recruitment partners within the region. Our goal is to provide an exceptional experience and help students and recruitment partners find the best possible options for their international education journey.

The Role:

The successful candidate will be an experienced and highly detail-oriented individual with the ability to provide admissions support to prospective students. The role will focus on executing day-to-day admissions tasks as well as post-deposit enrolment services. The role requires actively working with QS Enrolment Managers, QS recruitment partners, and QS Partner Institutions. Most importantly, the successful candidate will believe in our mission of enabling qualified students to access the best education options around the world.

This role will report to the Senior Admissions Manager, South Asia.

Key responsibilities include:

• Execute international students admissions process to partner institutions across a wide range of partners and destinations
• Manage the undergraduate or postgraduate application processes and systems, monitoring turnaround times and ensuring quality and efficiency of the process
• Provide post-deposit enrollment services including but not limited to requesting visa documents, arranging student visa interviews, booking student accommodation and providing pre-departure information
• Support the global admission function in monitoring the efficiency of central processes and identifying ways in which the system can be made to work to the best advantage of applicants and partner institutions
• Work across our global team to provide admissions-related best practices, training and destination-specific knowledge
• Work closely with university partners to ensure admission requirements and processes are understood and communicated across internal and external stakeholders

• Review admissions-related data for deficiencies and update information in response to research findings
• Maintain up-to-date records of program requirements

The ideal candidate will have:

Demonstrated knowledge and experience

• 2+ years of progressive experience in admissions and enrollment roles in an agency and/or university and/or Ed Tech organization setting
• Experience working with different applications systems such as UCAS, Common App, Study Link, and a variety of admissions portals
• Expertise and experience in managing student visa processes to major destinations such as the UK, Europe, Canada, ANZ, USA
• Strong problem-solving skills with the ability to handle complex problems, identify pinpoints and suggest solutions

Technical skills and qualifications

• Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook
• Experience working with a CRM (Hubspot, Salesforce, etc.)
• Ability to work across cultures and languages
• Advanced English skills are a must

Behavioural competencies

• Strong presentation and public speaking skills
• Exceptional interpersonal, verbal and written communication skills
• Strong problem-solving skills with the ability to handle objections
• Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
• Ability to understand critical issues and bring appropriate resolution to complex issues

A few things that make QS a great place to work include:

• Competitive base salary
• Vibrant social environment and multicultural, multinational culture, strong team spirit
• Focus on welfare –global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
• Support, learning, and growth opportunities across QS teams (Digital & Events, Marketing, Product Design, Enrolment Solutions, Regional QS Enrolment team leaders, and more)

We are seeking to recruit a highly talented Marketing Operations Manager to support our digital transformation in the Marketing function at QS. Working closely with and reporting to the CMO, the successful candidate will be responsible for operational control and process who can continue our digital transformation by operationalising our project management data and analysis, attribution modelling, as well as ensuring standardisation and best practice to assist quicker and high-quality decision making.

The ideal candidate will have project management experience within a marketing setting and have good professional habits. They must be detail oriented and love a good process. The ideal candidate should have proven and relevant experience in a similar role, strong understanding of brand, marketing & content strategy, and up to date specialist skills, including marketing automation, acquisition and engagement, digital communications and events marketing. As a highly organised individual, the ideal candidate will also be willing to provide organisational support to the leadership team to encourage a disciplined and efficient approach to meeting the Function’s OKRs.

Key Responsibilities

• Operational control and process:building out and championing our new project management platform to deliver operational clarity and efficiency, enabling the marketing teams to continue delivering at scale to help fuel our growth.
• Data analysis:embody and promote a data curious culture to provide outstanding trend and data analysis to stakeholders, focusing on synthesis and actionable opportunities to improve ROI.
• Data reporting:providing regular insights, reports and analytics to the marketing leadership team that help drive behavior and action towards our marketing goals.
• Marketing alignment:partner with the CMO to align strategies, systems, funnels and performance OKRs and results.
• Escalation and exception management:establish an escalation and exception management process to alert marketing and business leaders to issues and performance gaps with marketing activity, and suggest remediation steps.
• Empower marketing leaders:to drive marketing planning including budgets, target setting, and planning at the start of the events season and as needed through the year.
• Marketing leadership:as a member of the marketing leadership team, support the group’s function and efficiency, assisting other leaders in delivering to deadlines and opportunities.
• Cross-functional support:work closely with other teams within QS to support cross-functional processes and consolidated channel reporting.

Essential Requirements

• Undergraduate degree or equivalent
• Experience in project, process and/or production management in a marketing setting
• Ability to conduct sophisticated and creative analysis of complex data and translate the results to actionable deliverables, messages, and presentations.
• Strong project management and organisational skills
• Strong collaboration skills and a clear communication style with the ability to influence, inspire and align multiple stakeholders and work effectively across teams.
• Be a forward thinker - be able to pre-empt challenges and have a problem-solving approach
• Have excellent peer-to-peer communication skills, doing so with an authenticity that builds trust and confidence
• An exceptionally strong compass for brand quality to drive long-term brand affinity and lifetime value
• Knowledge and/or experience of marketing project management tools
• Knowledge and/or experience of marketing automation

Desirable Requirements

• Knowledge and/or experience of the higher education marketing space
• Knowledge and/or experience of ClickUp
• Knowledge and/or experience in agile methodology
• Deep knowledge and/or experience of Hubspot functions, features, and reporting capabilities

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS Unisolution is a young, international company with offices in Stuttgart, London and Bucharest. We provide innovative IT solutions in the field of higher education, which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.

If you share our enthusiasm for education, and innovative software solutions in higher education, we are looking for a Multilingual Technical Writer to join our Bucharest office.

The Technical Writer’s focus will be on user facing documentation for our MoveON SaaS product, and their daily activities will include:

• Involvement in all cross-team communication regarding product development, roadmap planning, system hotfixes & new product releases
• Test new feature developments in MoveON and understand how these affect the overall functionality of the system
• Create descriptive content for new product features (text, screenshots, demo videos)
• Update existing content in our product Help Centre to align with new developments
• Translate content from English to French

What's in if for me?

• A challenging and fascinating product in the international market of education
• An international team with a flat hierarchy and creative atmosphere
• An opportunity to drive team and product to the next level of growth and success

What do I need to bring with me?

• Experience with and enthusiasm for SaaS solutions
• Technical writing / Copywriting experience
• Fluency in English and French (German; good working knowledge a plus)
• Translation experience
• Experience using Translation Management Systems (e.g. MemoQ)
• Experience in the field of International Higher Education is desirable.

What we offer:

We’ve built an exciting and inclusive high-performance culture where employees feel empowered. All our employees are given the opportunity to develop new skills, aim higher and accelerate their careers. We strongly believe in supporting our employees to bring their best, authentic self to work. We’ve worked hard to ensure our benefits offering has been designed to motivate through ownership and to offer support for you, and your family, through many different services. We’re constantly reviewing and enhancing what we have on offer but here’s a brief overview, and there is heaps more too:

· Competitive package.
· Flexible working.
· Vibrant social environment and multicultural, multinational culture, strong team spirit.
· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
· Strong recognition and reward programs – peer recognition platform, quarterly and annual
awards, annual bonus scheme.
· Support for volunteering and study leave

QS is a global leader in higher education services. We provide performance insight and data analytics solutions that support university excellence across the world. We publish influential rankings of international universities, including the QS World University Rankings®. Our student recruitment and enrolment solutions connect universities and business schools with individuals considering their academic options, through our events, both in-person and online, and our websites. The QS product portfolio also includes consultancy, branding solutions and software, which is used to manage student admissions, mobility, internationalisation and performance data.

QS activities span across more than 50 countries, working with over 2,000 of the world’s leading higher education institutions. Our continued growth is fuelled through acquisition and by recruiting top talent.

The Role:

MoveIN provides international universities with a comprehensive SaaS solution used to receive and process applications to their programmes, and to manage relationships with contacts at partner institutions and employers.

As a senior member of the support team, you will be a key interface to our users, responding to enquiries and requests, from both university staff and candidates, and providing pro-active support that adds value to the solution and maintains our high levels of client satisfaction. You will develop a good understanding of client requirements, in order to provide advice on the effective use of the product, manage resolution of issues, and requests for additional services, escalating as necessary to the services and product management teams.

Key responsibilities:

· Establish deep understanding of existing product

· Encourage and support clients in using features of the system to maximise value

· Support MoveIN users; troubleshoot and manage client requests and email from applicants

· Consistent and effective use of support tickets, development cards and other support systems

· Participate in functionality testing for new features added to the system and bug fixes

· Ensure high levels of customer satisfaction

· Keep management informed by preparing reports on activity, performance and problems

· Analyse and document client requirements

· Utilise MoveIN configuration tools to support client requirements

· Work alongside product management to plan and rollout new releases

· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurring

You should apply if you:

We’re looking for someone with at least 2 years’ experience working in a software support role, ideally with a SaaS product but this isn’t essential.

· Are detailed oriented with excellent analytical skills

· Can think creatively to solve technical product challenges

· Are an excellent communicator, in English, both in writing and orally

· A consultative manner, able to listen to and understand client requests and needs

· Are willing to take ownership of a task – and get the job done

· Enjoy working as part of a team but can also work independently

· Have knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)

· Are well organized and able to prioritize and manage time effectively to meet deadlines

Not essential, however we’d prefer it if you have:

· Worked previously with SaaS products

· Experience with a highly configurable platform

· Knowledge of the higher education sector

· French and / or German language skills would be a bonus

What’s in it for you?

· You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector

· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team

· Competitive package

· Flexible working

· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives

· Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

The Role

We are seeking to recruit an outstanding Events and Campaign Executive to help deliver on our institutional facing (B2B) marketing strategy and to support the acquisition of leads for our sales teams.

This role will be responsible for the timely and effective execution of our contact management activities in our lead automation platform, as well as coordinating and managing our attendance and success at third-party conferences and events, and pitch opportunities.

The ideal candidate will have knowledge and experience of best practice in a B2B marketing setting and experiencing in building and executing complex campaigns through a marketing automation tool. As a highly organised individual, the ideal candidate will have excellent communications skills and be deadline driven. We’re looking for someone with an exceptionally strong compass for brand to ensure that our marketing and sales opportunities are galvanised at third-party events, presentations, conferences with best-in-class material and coordination.

Key Responsibilities

• Content management:supporting the business by executing new content and associated campaigns on QS.com (including uploading all new reports, blogs, case studies, webinars)
• Campaign management:executing lead automation campaigns from TOFU landing pages and data capture through to email nurture and reporting within our marketing automation platform
• Third-party events:manage QS participation at third-party events (virtual, hybrid, and in-person) where we may be sponsoring, speaking, or exhibiting including negotiating sponsorship contracts, budget management, staff attendance and ROI reporting.
• Brand impact:ensuring that we put our best foot forward at opportunities to present the QS value proposition including ensuring prepared pitch decks, brand collateral and event space optimisation to maximise the amplification of our brand and thought leadership across all channels.
• Rankings launch:working collaboratively with the rankings team to support these key launches by executing on multi-channel campaign briefs including webinars and reports, to ensure on-time delivery.
• Data reporting:providing regular insights, reports and analytics to key internal stakeholders including product owners, product marketers, and the wider institutional marketing team.

Essential Requirements

• Undergraduate degree or equivalent
• Experience in B2B marketing in the services sector
• Strong project management and organisational skills
• Be a forward thinker - be able to pre-empt challenges and have a problem-solving approach
• Have excellent peer-to-peer communication skills, doing so with an authenticity that builds trust and confidence
• Knowledge and/or experience of marketing automation

Desirable Requirements

• Knowledge and/or experience of the higher education marketing space
• Deep knowledge and/or experience of Hubspot or Marketo functions, features, and reporting capabilities

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development.

Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

The Role:

QS has over 600 employees based globally across centralised Functions and five Business Units. Headquartered in London, QS also has offices in Australia, Malaysia, India, Romania, Singapore, France, Germany and the USA.

We are looking for a Data Protection Officer (DPO) to provide data privacy related advice and to check and report on data protection compliance of across QS.

The DPO will report to our CFO with a dotted line to our CTO.

Key Responsibilities:

• Advise on our compliance with GDPR, investigating other international data protection laws where relevant due to our customers locations
• Act as point of contact for data protection with internal teams, clients, and supervisory authorities
• Identify and evaluate the company’s data processing activities
• Provide advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs)
• Establish and maintain QS Data Privacy policies and standards, and document for QS portfolio of websites.
• Monitor data management procedures and compliance within the company and advise remedies where non-compliance is found
• Advise on establishing and maintaining data retention periods for personal data held in different global locations and local laws
• Provide guidance to teams when considering new or different handling of personal data.
• Work with the business to ensure records of processing operations are maintained
• Monitor the business compliance with rights requests and assist in responding where needed
• Liaise with suppliers that process data on our behalf and create/review DPAs to ensure they are sufficient to protect QS and QS customer personal data.
• Review Data Processing clauses in QS and customer contracts and DPA’s and liaise with Legal Counsel where amendments are required. Liaise with technical teams where terms require additional security controls.
• Perform audits and determine whether we need to alter our procedures to comply with regulations
• Advise on the DP aspects of any breach and lead on any reporting needed.
• Source and/or develop training on data protection compliance for employees
• Provide ongoing education for employees to enhance and reinforce training
• Keep up to date with changes in regulations and issue recommendations to enable compliance
• Provide a monthly report to QS Management with relevant Data Protection metrics.

Key skills and experiences

• At least five years experience with data protection laws and compliance
• Solid knowledge of GDPR
• Ethical, with the ability to remain impartial and report all non-compliance
• Organisational skills with attention to detail
• Ability to lead, advise and support in data protection matters

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

Are you a passionate writer with a flair for data-driven stories?

QS Quacquarelli Symonds is looking for a Junior Content Writer and Researcher to focus on writing engaging, data-driven content for the higher education sector.

Our ideal candidate has content writing experience and is a confident communicator. While writing experience is necessary, graduate leavers are welcome to apply, as we are not looking for someone who necessarily ticks every box, but instead, a friendly individual with a passion and flair for writing. We want someone who feels comfortable working alongside and supporting stakeholders at all levels of an organisation. As a diverse and international community, we welcome and encourage applicants from all backgrounds.

You’ll have the opportunity to develop your writing skills and gain experience as part of a friendly, dynamic team of digital writers and marketers.

As well as articles for the QS.com blog, you’ll contribute to white papers and reports which bring out the stories behind the wealth of data, expertise and insights which QS has to offer.

The role

You’ll conduct interviews and carry out research into the topics that matter most to the higher education sector and transform those findings into valuable, shareable content. You’ll need an understanding of how quality content can deliver results at every stage of the sales funnel.

We need someone who works well under pressure, takes initiative and has writing experience. You’ll report directly to the Content Marketing Manager, who you’ll work with to deliver and evolve our B2B content strategy.

Key tasks will include:

• Planning a content calendar for the QS.com blog
• Conducting interviews with higher education experts and leaders
• Writing long-form articles and reports
• Collaborating with the Institutional Marketing team, Creative Team and Social media team
• Evaluating and producing reports on content performance

Key skills:

• Excellent written English skills and a strong attention to detail
• An understanding of the key elements of quality online content.
• Interest in/knowledge of the international higher education sector
• Strong research skills
• Creativity and ability to suggest new ideas, both for content planning and other marketing activities – we are looking for someone pro-active and flexible
• A real team player and the confidence to work independently

A few things that make QS a great place to work include:

• Competitive package.
• Flexible working.
• Vibrant social environment and multicultural, multinational culture, strong team spirit.
• Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives.
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.
• Support for volunteering and study leave.

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.