Job Description

As we continue our rapid growth and solve our clients’ toughest problems within the State Health & Human Services (HHS) sector, Resultant has an opportunity for an experienced and proven Engagement Manager to lead our projects with state and/or county health and human services agencies and programs, such as community information exchange (CIE), public health, Medicaid, behavioral health, disease control, home and community-based services (HCBS), health equity, etc.  

As an Engagement Manager, you will leverage your State HHS industry experience and expertise to identify market opportunities, build relationships, and guide clients through project implementation, solution delivery, and issue management by partnering with Resultant leadership, consultants, architects, and engineers.  

You will be asked to split time between market growth and delivery oversight. For market growth, you will be tasked with helping to identify how Resultant’s capabilities align with needs in the State HHS market and driving the business development activities necessary to secure additional work at existing and new clients. For delivery oversight, you will be tasked with managing a portfolio of project engagements with agencies. As a technology consulting firm, it is extremely important that all Engagement Managers have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Engagement Manager will serve as the central point of contact for their respective client(s) as both a trusted advisor for the client’s leadership team and point of escalation across a portfolio of projects.

While we are looking for individuals with the ability to lead different types of opportunities and projects within the HHS space, the most immediate need is in support of an in-flight community information exchange (CIE) / social health information exchange (SHIE) project for the state of Colorado.  

Please take a chance to look over the project plans associated with the Engagement Manager - CIE role: Social Health Information Exchange (SHIE) | Gov. Office - Office of eHealth and Innovation (colorado.gov) 

Base Salary: $150-200k with bonus opportunity.
Total compensation is based on several factors, including but not limited to role, level, professional experience, qualifications, and location.

Qualifications

Manage delivery on a given project or client-site including: 

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, human capital, and financial considerations.
• Act as a solution architect, seeking to understand their current technological landscape including relevant software, hardware, technical debt, risk aversion, velocity, and proclivity towards change.
• Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing (pursuant to existing scopes of work) to achieve intended outcomes.
• Participate meaningfully in our team’s technical solution process and feel confident in your ability to represent, in an ongoing way, those ideas to senior leaders. 
• Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost. 
• Mentor, coach, and train the project team towards a high-performing environment. 
• Bring solutions and ideas to the client or join them in ideating about new, exciting opportunities to innovate their business and services/products. 
• Provide confidential support to them on any challenging realities they face around people, processes, or technology, with the intent of helping them overcome these challenges through creative techniques. 
• Stay attuned to the context surrounding the client’s industry and market. 

Manage the internal portfolio finances including: 

• Leading monthly meetings with the Resultant Finance team around accounting updates, including the portfolio level roll up of projects, deliverables, and invoices. 
• Forecasting net new projects for the account, managing those ideas from inception through signed SOW, and ensuring all proper parties are collaborated with through that process. 

Perform Contract Management for the engagement including: 

• Ensuring all active projects are aligned to contracts. 
• Creating and managing all contracts for services with assigned account(s) including managed service agreements (MSA), contracts, renewals, extensions, and amendments. 

Client Need Forecasting: 

• Product backlog enhancement ideation, solution/technology innovation, cost savings, integrations, data products/services, process products/services, legislative consideration for the future, and competition velocity/quality review. 
• Partnering with Sales to build a strategy around what ought to come next for the client and how we might provide services/products/partners to support them. 

Participation as key lead on business development activities for specific clients, including: 

• Extensions, amendments, and new scope development 
• RFP process lead including RFI responses, written responses, Q&A, oral presentations, competition assessment, strategic partnerships (MBE, WBE, VBE), BAFO, and any other area (focused on how we continue to win) 
• Loss retrospective and lessons learned 
• Contract vehicle identification 
• Solution Excellence (pushing a partnership with sales to ensure the proposal is the best we can think of and aligned with what the client wants and needs) 

Additional Qualifications:

• Prior management experience at a state or county health agency, including as a senior leader, or a combination of agency and consulting leadership experience.  
• Ability to create and maintain high-performing teams and a productive, healthy team climate 
• Proficiency in MS Word, MS Excel, and PowerPoint 
• Knowledge of current health and human services policy trends 
• Experience in consulting is a plus 
• Excellent communicator

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Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. This job is open to remote work anywhere in the U.S. If you love to solve problems and add value, please consider what your typical days might look like…

• You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
• You will manage clients’ primary internal systems, from email to file sharing.
• You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
• You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
• You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
• You will maintain domain policies, DNS, DHCP, and other integrated systems
• You will keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

Qualifications

Some of the skills we are expecting are. . .

• You should possess strong analytical skills and a demonstrated ability to troubleshoot problems.
• You should possess excellent communication and customer service skills, both written and oral.
• You should be able to explain just about anything technical to anyone, regardless of their background.
• MCSA or equivalent certification.
• You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
• You should be able to lift up to 50 lbs.
• You should have 4-6 years experience as a Systems Administrator.

Some of the technical skills we are expecting. . .

• Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Computers: Computer replacement, printer installs
• Applications and Products: Office 365, SharePoint
• Service: CSAT Scores, SLA Ratings

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Job Description

Resultant is currently seeking to add a seasoned and dynamic Senior Sales Executive (“Hunter”) to its Revenue Generation Team.  This individual will operate within a 20+person, highly collaborative Team Sell environment, focusing their efforts on both (a) generating new opportunities through networking and (b) helping nurture and close Prospects developed through Resultant’s Outreach and Marketing efforts.  This person is intended to be a “rain-maker” in the truest sense of the word. 

Consider your day-to-day responsibilities in this role:  

• Leverage professional network to generate new consulting services opportunities
• Consistently build relationships through strategic networking, association-membership and involvement, and other creative efforts
• Nurture and close opportunities created through Resultant’s outreach and marketing initiatives
• Collaborate with sales and marketing leadership to create and implement new market strategies
• Leverage LinkedIn Sales Navigator to build Prospect lists; then collaborate with business development and marketing to develop and implement multi-touch email and phone call sequences to generate conversations and opportunities
• Create new and innovative strategies for driving more opportunity for Resultant
• Maintain customer data, sales activity and forecasts in Resultant’s CRM system
• Represent Resultant at local and national conferences and events

Qualifications

Some of the qualifications and skills we are expecting include the following:  

• Strong track record of Sales and RevGen success
• Proven closing experience of high value services sales opportunities
• 10+ years of management consulting or technology/analytics sales experience
• Highly collaborative with a “team-first” orientation
• Strong professional network with demonstrated ability to generate new opportunities from it
• Experience in a consultative sales environment
• Experience in business-to-business sales at the Executive level
• Experience in selling data visualization, data management, business intelligence, data integration, data warehousing, data analytics and data governance solutions
• Highly analytical with a bent towards technology
• Strong interpersonal, written and oral communication skills
• Strong conceptual thinking and problem-solving capabilities
• Strong relationship building skills
• Bachelor’s degree preferred

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Job Description

We are on the lookout for a Google Cloud Sales Executive with a solid background in cloud technologies and a deep understanding of the public sector's unique needs. This role is pivotal in driving business development, achieving strategic goals, and leading customers through the entire business cycle with Google Cloud solutions. 

Key Responsibilities: 

• Strategically promote and sell Google Cloud services to public sector clients, focusing on value-based offerings that align with client objectives. 

• Cultivate and enhance partnerships within the Google ecosystem to support sales objectives and leverage synergies. 

• Lead sales initiatives in designated territories, focusing on two core states, and set a benchmark for sales excellence and channel partnership management. 

• Stay abreast of the latest Google Cloud technologies and public sector trends to provide informed, consultative support to clients and partners 

• Serve as a role model and mentor within the team, demonstrating best practices in cloud services sales and channel management 

• Collaborate with internal Go-To-Market (GTM) teams and Google Cloud alliance partners to generate and develop business growth opportunities, maximizing results in territory and with customers. 

• Influence long-term strategic direction and act as a business partner to customers, understanding their technology footprint, strategic growth plans, and technology strategy.

• Develop proposals and Statements of Work in collaboration with the Delivery team to ensure deal profitability and customer satisfaction. 

• Serve as the 'voice of the customer', measuring satisfaction and advocating for their needs within our organization. 

Qualifications

• Proven experience working with Cloud solutions, with a preference for candidates who have deep experience within the cloud services domain. 

• Minimum of 8-10 + years in professional services sales, with leadership experience in a consulting environment. 

• Demonstrated ability to build relationships with Google Cloud sellers, partners, and customers, with existing relationships in the sector being a significant advantage. 

• Strong background in selling cloud services and solutions, with specific experience in Data Analytics, AI/ML project delivery, and solution sales. 

• Ability to work collaboratively with GTM Pre-sales Teams to lead sales efforts across Google Cloud sales segments  

• Excellent communication, leadership, problem-solving, and analytical skills. 

• Flexibility and agility in responding to evolving business priorities and dealing with ambiguity. 

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Job Description

We are on the lookout for a Google Cloud Sales Executive with a solid background in cloud technologies and a deep understanding of the public sector's unique needs. This role is pivotal in driving business development, achieving strategic goals, and leading customers through the entire business cycle with Google Cloud solutions. 

Key Responsibilities: 

• Strategically promote and sell Google Cloud services to public sector clients, focusing on value-based offerings that align with client objectives. 

• Cultivate and enhance partnerships within the Google ecosystem to support sales objectives and leverage synergies. 

• Lead sales initiatives in designated territories, focusing on two core states, and set a benchmark for sales excellence and channel partnership management. 

• Stay abreast of the latest Google Cloud technologies and public sector trends to provide informed, consultative support to clients and partners 

• Serve as a role model and mentor within the team, demonstrating best practices in cloud services sales and channel management 

• Collaborate with internal Go-To-Market (GTM) teams and Google Cloud alliance partners to generate and develop business growth opportunities, maximizing results in territory and with customers. 

• Develop proposals and Statements of Work in collaboration with the Delivery team to ensure deal profitability and customer satisfaction. 

• Serve as the 'voice of the customer', measuring satisfaction and advocating for their needs within our organization. 

Qualifications

• Proven experience working with Cloud solutions, with a preference for candidates who have deep experience within the cloud services domain. 

• Minimum of 5-8 years in professional services sales, with leadership experience in a consulting environment. 

• Demonstrated ability to build relationships with Google Cloud sellers, partners, and customers, with existing relationships in the sector being a significant advantage. 

• Strong background in selling cloud services and solutions, with specific experience in Data Analytics, AI/ML project delivery, and solution sales. 

• Ability to work collaboratively with GTM Pre-sales Teams to lead sales efforts across Google Cloud sales segments  

• Excellent communication, leadership, problem-solving, and analytical skills. 

• Flexibility and agility in responding to evolving business priorities and dealing with ambiguity. 

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Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Engineer to join our Managed Services – Client Service team. If you love to solve problems and add value, please consider what your typical days might look like… 

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. 
• You will perform strategic planning in conjunction with our clients, including identification and analysis of projects to fulfill strategic and operational needs. 
• You will follow best practices to install, configure, test, and maintain hardware, operating systems, application software and system management tools.
• You will work with vendors and client IT personnel for problem resolution. 
• You will write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. 
• You will proactively ensure the highest levels of systems and infrastructure availability while maintaining security, backup, and redundancy strategies. 
• You will keep client documentation up-to-date and accurate. 
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will mentor team junior members and participate in technical training of peers. 

Qualifications

Some of the skills we are expecting are. . . 

• You should possess strong analytical skills and a demonstrated ability to troubleshoot problems. 
• You should possess excellent communication and customer service skills, both written and oral.
• You should be able to explain just about anything technical to anyone, regardless of their background. 
• MCSA / AZ-104 or equivalent certification. 
• AS/BS in Computer Information Technology or related subject preferred 
• You should be willing to participate in occasional scheduled off-hours work as necessary 
• You should be able to lift to 50 lbs. 

• You should have 10+ years of experience as a Systems Administrator. 

Some of the technical skills we are expecting. . . 

• Experience with Windows Servers: Active Directory, DNS, DHCP, Certificates, Backups, Antivirus 
• Experience with Cloud IaaS, preferably with Azure 
• Experience with Virtualization (VMWare / Hyper-V) 
• Experience with Storage Networks 
• Experience with monitoring/automation with RMM tools 
• Experience with Powershell scripting 
• Experience with Microsoft Endpoint Manager (Intune) a plus 

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Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced Network Engineer to join our Mid-market MSP Team. If you love to solve problems and add value, please consider what your typical days might look like… 

• Lead troubleshooting and decisive problem resolution for recovery of network functions from failure or degradation, including switching, routing, telephony, and telecom circuitry with both on premise infrastructure and public cloud where applicable. 

• Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion. 

• Perform root cause analysis to eliminate reoccurring incidents.  

• Provide on-call support as needed. 

• Work with clients to interpret, clarify, and implement change requests on network-related solutions.  

• Interface with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively. 

• Communicate with clients, keeping them informed of progress and notifying them of impending changes or agreed outages. 

• Provide technical assistance, training, and mentorship as needed to other technical resources including end-user and staff. 

• Institute monitoring and alerting across all networks with automated and documented escalation procedures. 

• Administer and maintain site infrastructure, including network connectivity, and Internet access. 

• Respond to emergency network outages in accordance with business continuity and disaster recovery plans. 

• Monitor and identify network capacity and performance issues to maximize efficiency of company communication systems. 

• Review customer operations for improving business process opportunities 

• Establish standards for LAN, WAN and WLAN devices and associated connectivity.  

• Configure and support of physical and virtual network devices, while maintaining accurate network documentation. 

• Delivering assigned operational commitments to customers, utilizing the entire customer team as necessary and as agreed upon with the Systems Administrator Manager. 

Qualifications

• We require at least 5+ years of experience in routing, switching, and load balancing as well as a Bachelor’s degree in a relevant field or equivalent practical experience. 

• Technical Certifications such as CCNA, CCNP, BCNE, NSE6, JNCIE, ACDP, etc. are highly desirable 

• You should possess expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN) and protocols such as EIGRP, BGP, OSPF 

• In-depth knowledge of network security including NGFW, IPS, IDS and VPNs, 

• Cloud Networking Experience (Azure required, AWS, Google) 

• Experience planning, designing, and deploying network architectures 

• Proven ability in network capacity and performance planning and monitoring.  

• Possess a thorough understanding of 802.11 principles. 

• Strong ability with end-user device connectivity 

• In Depth knowledge of QoS and traffic shaping 

• Knowledge of 802.1X implementation strategies 

• Proven ability to analyze and solve network incidents 

• Experience in executing medium to large-scale projects. 

• You should possess excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation. 

• You should possess strong analytical skills and a demonstrated ability to troubleshoot problems. 

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Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced and proven Engagement Manager to join the team. As an Engagement Manager, you will be responsible for ensuring our clients thrive through the engagement(s) they have with Resultant, doing whatever it takes to deliver value and success. This will include acquiring mastery of the client’s business, technologies, and key resources across levels of the client organization. As a technology consulting firm, it is extremely important that all Engagement Managers have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Engagement Manager will serve as the sole point of contact for their respective clients as both a trusted advisor and point of escalation when their most important initiatives call for it. Finally, it will also include helping ensure effective collaboration across all teams involved in achieving these goals. 

Responsibilities

Manage delivery on a given project or client-site including:

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc.
• Act as a solution architect, seek to understand their current technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
• Understand Resultant's scope of work and its intended outcomes and overarching purpose for the business
• Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing
• Participate meaningfully in our team’s solution process regarding any of the following subjects and feel confident in your ability to represent, in an ongoing way, those ideas to senior leaders on behalf of the team:
  1. Data Management
  2. Infrastructure
  3. Architecture
  4. Data migration
  5. Product selection
  6. Solution Road Maps
  7. Privacy
  8. Security
  9. Implementation approach; agile versus waterfall delivery methodologies
  10. Procurement techniques
  11. M&O
• Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost
• Mentor, coach, and train others around our company on how to reflect these capabilities
• Provide check-ins around how all active projects are going on the account both formally and informally
• Bring solutions and ideas to the client or joining them in ideating about new, exciting opportunities to innovate their business and services/products
• Be a confidential support to them on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
• Stay attuned to the context surrounding the client’s industry and market

Manage the internal portfolio finances including:

• Leading monthly meetings with the Resultant Finance team around accounting updates including the portfolio level roll up of projects, deliverables and invoices
• Ensuring invoices are paid in contractually agreed time frames
• Forecasting net new projects for the account, managing those ideas from inception through signed SOW and ensuring all proper parties are collaborated with through that process
• Providing clarity and recommendations managing any WIP in a given account

Perform Contract Management for the account including:

• Ensuring all active projects are aligned to contracts
• Creating and managing all contracts for services with assigned account(s) including managed service agreements (MSA), contracts, renewals, extensions and amendments

 Manage Client Capital including:

• Referral Capture
• White Paper and content management
• IP process proactive management

Client Need Forecasting:

• Product backlog enhancement ideation, Solution/technology innovation, cost savings, integrations, data products/services, process products/services, legislative consideration for the future, and competition velocity/quality review
• Partnering with Sales to build a strategy around what ought to come next for the client and how we might provide services/products/partners to support them

Participation as key lead on all business development activity for specific client. Including:

• Extensions, amendments, and new scope development
• RFP process lead including RFI responses, written responses, Q&A, orals, competition assessment, strategic partnerships (MBE,WBE,VBE), BAFO, and any other area (focused on how we continue to win)
• Loss retrospective and lessons learned
• Contract vehicle identification
• Solution Excellence (pushing a partnership with sales to ensure the proposal is the best we can think of and aligned with what the client wants and needs)

Qualifications

Some of the qualifications and skills we are expecting include the following:

• We offer a nice relocation package for candidates outside of Indiana and welcome candidates from all over the United States.
• 5+ Years experience managing complex work portfolios strategic to an executive team
• Technical competency
• Ability to maintain high level of confidentiality
• Advanced experience in Microsoft Excel, PowerPoint, and a Project Management software.
• Knowledge of Municipality, State and Federal government work a plus
• Experience in consulting is a plus
• Excellent Communicator
• Professionalism
• Quick technical aptitude; can learn technology stacks/infrastructure/application dev/data quickly, retain and add value

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