Make a difference to the lives of 1,000s of ethical hackers building the tools they need.

What we offer and what we are looking for:

You'll be a trusted and key member of our team, and this is (some of) what you'll end up doing on a day-to-day basis:

• Improve the experience for our users, help them get the results they need.
• Detect opportunities to enhance and improve our stack.
• Extend the coverage of our API layer.
• Improve our existing products and internal systems. We want to learn from you as you learn from us.
• Prioritize and decide what features we should tackle next.

Our stack:

• Rails 6 (although we started with Rails 1.2 in 2007)
• JS, Stimulus, CoffeeScript and Sass
• Bootstrap and jQuery
• Postgres and MySQL
• Sinatra, Resque, Middlemanapp, Chef, Vagrant, Nginx, Unicorn,...

We're looking for a solid Rubyist with «adequate» experience who is comfortable in a 100% distributed team and is self-driven.

This is a full-time position for the right candidate and it has an immediate start date. Work 100% remotely on flexible schedule with 4h of overlap with EU business hours.

About you

Ideally you've held a remote position before, or you've held a similar position of responsibility in a traditional organisation but now are looking to improve your work-life balance.

You are a well-rounded individual, work is not everything in life, you may have a family and social life. You work hard when it's work time and are able to switch off when it isn't.

You're comfortable communicating with others verbally and in writing. Our team is spread across the world, and so are our users.

You are organised, like to be on top of your responsibilities and don't let things slip through the cracks. You will be sure to include the name of your favourite tv series as part of your application.

A knack for design / UX will be a plus. Background in Information Security wouldn't hurt either.

You believe in giving back to the community. We started with an open-source project and to this day we remain firm believers of open-source and giving back. Most of what you will be creating with the team will be released as open-source.

Benefits of working with us

• Work anywhere – We're 100% remote.
• Flexible work hours - Provided you have reasonable overlap with the team (roughly within US/Eastern business hours).
• Great salary – You will be making more than others in your region.
• Flexible vacation – Take time off when you need it, we trust you (no less than 4 weeks each year).
• No external pressures - Our users are king, we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decisions for our customers without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you. And your work will be measured by your results.
• You will have great hardware and tools to work with.

Make a difference to the lives of 100s of hackers by being a friendly face they can reach out to for help.

What we offer & what we are looking for:

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: youwe don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours

About you:

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

Benefits of working with us

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.