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SelectQuote




SelectQuote is hiring a Remote Director, Quality Oversight, Operational Improvement & Compliance Integration

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Director of Compliance will be responsible for working across the Medicare, Life distribution businesses and Population Health business to manage compliance, quality and operational improvement opportunities that affect each vertical as well as global concerns for the company. The role will have global responsibility related to this function and will manage all reporting, process documentation, technology enhancements, audits, etc. This position requires effective management of the QA teams and third-party vendors, software integrations and IT coordination to maintain compliance and audit/measure business improvement adherence. Additionally, this position will need to communicate effectively with sales teams regarding issues related to compliance adherence, sales quality issue resolution and key metric reporting.

This position will work closely with the Development and IT teams on necessary enhancements for measuring, scoring and reporting QA results and business defined requirements. The position will build a team and processes that will optimize scoring methods and demonstrate measurable improvements in compliance and business quality. The position will manage to key measurable objectives set by senior leadership including the Chief Customer Experience Officer. The position will leverage many competencies such as: verbal communication, management skills, leadership skills, analytical mindset, attention to detail, and a drive to be successful. The position will work hand in hand with Finance, Accounting and Sales to implement and communicate compensation impacts for compliance adherence.

Essential Functions:

  • Leverage internal and external resources to map out best practice for QA across business lines with emphasis on TCPA, consumer consents business quality and scorecard delivery
  • Conduct technology assessments and implement more efficient ways to grade calls (e.g. voice recognition, auto transcription and scoring) Assess current consumer consent platform, workflow/processes and data management
  • Work with QA Managers:
    • Assess processes
      • Offshore
      • Internal
      • Technology Needs
    • Set productivity expectations
    • Generate reporting / scorecard(s)
    • Set timeline for improvements
    • Determine reporting structures and other resources including staffing
    • Develop dynamic or automated QA processes for designated resources
      • Business lifts, poor performance, audit statuses, etc.
  • Coordinate with sales operations on scorecards and impacts on compensation, leveling or progressive discipline
  • Integrate with training based upon scorecard outcomes and carrier feedback
  • Work closely with designated operational analyst to:
    • Develop detailed, quantitative analysis work associated with developing meaningful insights to address the QA departments operational and reporting needs
    • Research, gather and analyze data
    • Interview stakeholders and participants in specific business processes to understand workflow
    • Identify workflow/system improvements and present solutions
      • Work with development team and business intelligence to develop auto workflow processes to impact compliance and business quality
    • Lead project objectives and scope with QA management
    • Structure and solve problems from beginning to end
    • Develop conclusions and recommendations
    • Implement process change and effectively monitor and measure results
  • Develop reporting required by internal teams and carrier partners
  • Integrate with Consumer Lifecycle initiatives related to tech, consent management and outreach approaches

Knowledge, Skills, and Abilities:

  • Excellent organizational skills
  • Knowledge of web design and IT resources.
  • Strategic orientation and ability to creatively problem solve
  • Assertive, with the ability to work well as part of a team and under deadline pressure.
  • Strong oral and written communication skills
  • Proficiency in Word, Excel and PowerPoint and Experience
  • Outstanding communication and listening skills
  • Ability to juggle multiple projects simultaneously with thoroughness and precision, to prioritize and to meet aggressive deadlines.

Competencies:

  • Leadership
  • Detail Oriented
  • Teamwork
  • Negotiation
  • Interpersonal Skills
  • Self-Directed

Training and Experience:

  • Minimum Education Required: A college degree or equivalent
  • Minimum Work Experience: 5-10 years supporting business operations

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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29d

Compliance Administrator

SelectQuoteOverland Park, KS Remote

SelectQuote is hiring a Remote Compliance Administrator

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

This position will assist the Compliance Manager and Marketing Compliance Manager in numerous facets of company compliance including adherence to TCPA guidelines, DNC guidelines and CMS guidelines. This role will also include the assessment of carrier issues and consumer escalations as well as development and monitoring of marketing vendors.

Essential Functions:

  • Complaint investigations and documentation
  • Marketing compliance reviews
  • Compliance audits as required by carriers and CMS
  • Policy development and process audits
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Good planning and organization skills
  • Ability to adapt to a new and changing work environment
  • Excellent written and verbal skills
  • Ability to interact with diverse people and personalities
  • Self-directed and demonstrated personal initiative
  • Good analytical skills
  • Highly motivated
  • Ability to work collaboratively as well as independently with minimal supervision

Training and Experience:

  • High School diploma or equivalent
  • Background in insurance industry or compliance-related position preferred

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location

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SelectQuote is hiring a Remote AEP Sales Development Advisor - 1024

AEP Sales Development Advisor

SelectQuote is a growing company with a one-of-a-kind culture. Are you looking to expand your career and be part of a successful team? SelectQuote is looking to hire individuals for our Sales Development Advisor ("SDA") team within our SelectQuote Qualifications Team, where team members are responsible for handling all of SelectQuote's insurance product inquiries. The SDA team will work with consumers on understanding their needs and triaging them to a licensed agent. We have a fun, comfortable, and fast-paced working environment where our employees are rewarded for their achievements. The salary range for this role is $45,000 to $80,000. This is a fantastic opportunity for someone wanting to expand into licensed sales roles.

We encourage you to apply if you are interested in building an inside sales career! After applying, you will speak with our recruiting team to learn more about SelectQuote and this inside sales position.

The Day-to-Day:

  • Paid training; we will give you all the tools you need for success.
  • Responsible for creating a positive 1st impression of SelectQuote by having a positive tone of voice and conversational energy on a consumer's 1st interaction with the company.
  • Outbound dialing sales prospects who have expressed interest in receiving quotes for SelectQuote's insurance product suite.
  • Execute transfer of potential customers to a licensed insurance agent.
  • Educate consumers on SelectQuote's value proposition of "We shop, you save" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our best-in-call agents.
  • Intense focus on handling and overcoming sales leads objections and stalls in order to get them the help they need in their shopping experience.
  • Willingness to receive improvement coaching, implement those suggested actions and show demonstrated improvement.
  • Meet and exceed specified monthly goals for transfer rates and contact to transfer to increase sales agent conversion.
  • Become a part of a competitive team atmosphere and great culture that rewards performance.

Knowledge, Skills, and Abilities:

  • Excellent oral communication with strong interpersonal skills
  • Strong conversational phone skills
  • Ability to take feedback and implement to improve performance
  • Excellent time management skills
  • Ability to learn and adapt to changes quickly
  • Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals.
  • Ability to follow instructions and have proficiency with technology, especially computers, software applications, and phone systems
  • Demonstrated professionalism in conduct and behaviors
  • Ability to work remotely if required
  • Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbp

Training and Experience:

  • High school diploma or equivalent is required
  • Associates or bachelor's degree preferred
  • Required 1 year or more experience working in a call center environment
  • Previous work experience centered around sales or sales development required
  • Proven track record of exceeding goals in past positions

What We Can Offer You:

  • Base pay plus uncapped bonus potential
  • Opportunities for upward mobility in a growing organization for those who exceed expectations
  • Insurance - medical, dental, vision, disability, and life insurance plans
  • Investment in your future with the 401(k) plan
  • Paid vacation
  • Fun and energetic company culture with team-inspired competition
  • Daily/weekly/monthly prizes, including TVs, gift cards, and more!

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+30d

Pharmacy Coordinator

SelectQuoteOverland Park, KS Remote

SelectQuote is hiring a Remote Pharmacy Coordinator

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Pharmacy Coordinator role is one of the most essential parts to the pharmacies’ success. The Coordinator makes outbound calls to doctors and pharmacies requesting electronic transfer of our new patients medications to Selectrx. Typical calls involve speaking with doctors, nurses, pharmacists to help with the electronic transfer of medications to our pharmacy.

Essential Functions:

  • Make outbound calls to doctors, and pharmacies requesting electronic transfer of patient medications
  • Clarifying patient medications, either by reaching out to their Doctor, or verifying with the patient
  • Document all patient calls in notes for future reference and tracking
  • Follow-up with customers or expediting calls to the appropriate channels
  • Work with other team members including pharmacists, data entry technicians, etc.
  • Participating in educational activities and attending monthly staff meetings
  • Transfer phone calls to pharmacists when needed for medication transfers in certain situations
  • Working with our internal CRM and other proprietary software

Competencies:

  • Must be 18+ years old. High school diploma/ or GED equivalent required
  • Background in phone sales or call center experience
  • Must have a strong work ethic, driven individual
  • Possess good organizational and time-management skills
  • Demonstrates appropriate written and oral communication skills
  • Passion for helping others improve outcomes and quality of care
  • Ability to handle a high degree of call volume and work under pressure
  • Understand and maintains confidentiality regarding patient medications and illnesses (HIPAA)
  • Knowledge and understanding of pharmacy clinical software system and customer relationship management system
  • Self motivated, driven individual, who is always looking to succeed
  • Ability to be coachable and take constructive feedback
  • Being adaptable and being able to change with the companies needs

Benefits:

It’s an exciting time to join SelectRX, a subsidiary of SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree. SelectRX strives to be a one-stop-shop for Senior Health Information needs, including Medicare Plan Benefits, Healthcare Literacy, Value-Based primary Care, Prescription Drug Management and Patient Engagement.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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+30d

Project Manager I

SelectQuoteOverland Park, KS Remote

SelectQuote is hiring a Remote Project Manager I

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The IT Project Manager I maintains and monitors project plans and project schedules. This role is also responsible for organizing, attending and participating in stakeholder meetings, documenting meetings and following up on important actions and decisions from meetings, as well as undertaking project tasks as required.

Essential Functions:

  • Coordinate project management activities and information
  • Break projects into doable actions and set timeframes
  • Identify and define requirements, scope and objectives
  • Assign tasks to internal teams and assist with schedule management
  • Monitor project progress and handle any issues that arise
  • Act as the point of contact and communicate project status to all participants
  • Work with the Project Manager to eliminate blockers
  • Create and maintain comprehensive project documentation, plans and reports
  • Ensure standards and requirements are met through ensuring quality assurance tests are conducted

Knowledge, Skills and Abilities:

  • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills

Training and Experience:

  • Bachelor’s Degree in Business Administration or related field
  • Familiarity with risk management and quality assurance control
  • Hands-on experience with project management tools (e.g. JIRA or Trello)
  • Experience in project management, from conception to delivery
  • Proven work experience as a Project Coordinator or similar role

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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+30d

Associate IT Program Manager

SelectQuoteOverland Park, KS Remote

SelectQuote is hiring a Remote Associate IT Program Manager

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

As the Associate IT Program Manager, with general direction and guidance from the Senior Director of IT, the incumbent is responsible for, but not limited to, the following:

  • Support high priority enterprise business process improvement and business process reengineering initiatives
  • Assess IT operations to identify opportunities in need of transformation (gap analysis, gap elimination)
  • Ideate and facilitate implementation of low investment, high return Programs

Knowledge, Skills & Abilities:

  • Experience in transformational business process improvement projects
  • Project management experience
  • Demonstrated proficiency in building coalitions – through partnership, influencing/negotiating while being able to navigate internal and external politics
  • Ability to lead strategic plan development activities

Training & Experience:

  • Associate’s Degree
  • Excellent business acumen and interpersonal skills
  • Ability to work across business lines influence and effect change
  • Intellectual curiosity and integrity
  • Motivated and driven to achieve long-term business outcomes
  • Customer-centric focus and understanding of service models
  • Passion for driving business, culture, and technology change in dynamic and complex organization
  • Strong communication, collaboration, and influencing skills; ability to manage ambiguity and drive outcomes in complex organizational contexts
  • Ability to handle multiple competing priorities in a fast-paced environment while striking a balance between strategic thinking and tactical execution
  • Comfortable working in fast moving environments
  • Strong collaborative presence and an ability to drive change in organizations
  • Ability to network and develop deep relationships across the company,with peers and leaders, providing a data-driven voice to the overall strategy
  • Proven ability to work with a diverse group

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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+30d

Data Scientist III

SelectQuoteOverland Park, KS Remote

SelectQuote is hiring a Remote Data Scientist III

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

Responsible for the development of analytical tools and self-adjusting algorithms used for the automation of critical business functions. The position involves communicating data findings to both technology leaders and business managers to help the company overcome business challenges. The data scientist explores and analyzes information from multiple sources in order to gain maximum insight that can give the company a competitive advantage.

Essential Functions:

  • Maintain existing Data Science solutions while looking for opportunities to improve them
  • Lead complex projects and ensure their complete and accurate execution with emphasis on delivering business value
  • Identifies opportunities to collect new data to enhance the business value
  • Conducts statistical modeling and experiment design
  • Discovers “stories” told by the data
  • Tests and validates predictive models
  • Implements automated processes for efficiently producing scale models
  • Generates algorithms and creates self-adjusting computer models
  • Collaborates with database engineers and other scientists
  • Conducts scalable data research on and off the cloud

Knowledge, Skills and Abilities:

  • 4+ Years of experience in applying statistics, machine learning, algorithms development, predictive modeling and advanced mathematics to solve complex problems
  • 2+ Years of experience using R
  • 3+ Years of experience using Python
  • 4+ Years of SQL
  • Demonstrates excellent code writing abilities
  • Has strong critical thinking skills and the ability to relate them to the products or services the company is producing
  • Displays understanding of and ability to use programming languages like Python and SQL
  • Objectivity and openness to others views, providing solutions and creative input
  • Provides and welcomes feedback
  • Must be able to adjust when there is a shift in priorities
  • Excellent communicator with individuals and groups at all levels
  • Detail oriented, organized and able to manage user expectations
  • Good organizational, time management, and listening skills
  • Self-motivated

Training and Experiences

  • Python
  • R
  • Microsoft SQL server 2008 R2 or later
  • AWS Machine Learning
  • Required: Bachelor’s degree in a quantitative discipline such as Statistics, Mathematics, Economics, Physics, or Computer Science
  • Preferred: Master’s degree in a quantitative discipline such as Statistics, Mathematics, Economics, Physics, or Computer Science

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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+30d

DevOps Engineer I

SelectQuoteOverland Park, KS Remote
jiraterraformansibledockerlinuxjenkinspythonAWSjavascript

SelectQuote is hiring a Remote DevOps Engineer I

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.


Job Summary:


In the DevOps Engineer I role, engineers are responsible for implementing automation solutions that help increase the speed of our ability to deliver features to production while working with other DevOps Engineers at SelectQuote. The DevOps Engineer I will focus on familiarization with DevOps Principles, automation, and site-reliability. As an incoming engineer, this role will require a basic knowledge of networking and server administration. This role will also need to understand the basic concepts of how applications work together or familiarity with software engineering or SDLC principles. We would like the individual in this role to practice Redundancy and Recovery methods; being able to assist in a triaging workflow, as well as identifying repetitive tasks and solutions.

Essential Functions:

  • Troubleshoot and solve technical problems in AWS
  • Automate installation or updates for required hardware and software
  • Document solutions to issues and communicate across teams
  • Leverage relevant tools, Jira, Jenkins, BitBucket, Terraform, Ansible, CloudFormation, and other tools.
  • Prevent repetitive tasks by triaging issues and working with senior team members to automate

Knowledge Skills & Abilities

  • An understanding of Javascript, Docker, Bitbucket, Python, Bash, GitHub, Jenkins and JIRA
  • Some experience with AWS preferred, basic knowledge of ECS & EC2
  • Experience with application instrumentation and monitoring
  • Familiarity with application error tracking software such as Sentry.io, Rollbar or similar
  • Familiarity with Continuous Integration and Continuous Delivery/Deployment (CI/CD) processes and automation
  • Understanding of Linux system internals and administration
  • Experience with container technologies and orchestration layers (Docker, ECS, ECR, etc.)
  • Basic understanding of data center architectures (servers, networking, storage, physical hardware, virtualization, etc.)
  • Exposure to automated testing including: unit, function, load, and behavior

Training & Experience

  • Bachelor’s Degree or the equivalent experience in Computer Science, Computer Engineering, Software Engineering or related field or equivalent work experience
  • At least 3 years of Software engineering or systems administration work experience

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location

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SelectQuote is hiring a Remote IT Business Application Technician

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Description

The IT Business Applications Technician is responsible for implementing software solutions to support SelectQuote business operations. The position focuses on in-depth, hands-on, technical expertise to deploy business applications and execute operational support and maintenance activities. The technician is also responsible for supporting the IT Business Application Manager in communicating application health, current and planned business application initiatives and ensuring continuous service improvement of all business software.

Essential Functions:

  • Maintain a detailed understanding of SelectQuote business workflows across all divisions in order to support application solutions.
  • Work closely with SelectQuote teams to implement software solutions that support the business plans and IT strategies.
  • Execute business requirements analysis and communicate findings to business units when necessary.
  • Manage the release process for applications which includes effective, business wide, end user communication.
  • Facilitate communication on related system problems and collaborate with teams and vendors on changes, fixes, and updates.
  • Manage and execute testing scripts and identify opportunities for improvement.
  • Lead troubleshooting activities and system maintenance for all SaaS and PaaS applications.
  • Keep abreast of new developments and trends in the area of application integration in the insurance industry.
  • Maintain a strong understanding of technology and its application to achieve business objectives.
  • Serve as an internal consultant to other IT management staff and operations community as needed.

Knowledge, Skills & Abilities:

  • Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc., preferably in the insurance field.
  • High technical aptitude with the skills to quickly understand new software and the ability to stay abreast of new technologies, trends and changes in the insurance industry.
  • Knowledge and understanding of goals and the interdependencies of functional departments and groups within SelectQuote and the ability to lead large-scale complex IT projects in addressing overall business needs.
  • Five or more years of professional information technology experience with preferably two years in the insurance industry.
  • Ability to communicate technical information to a non-technical audience in person, in writing and through pictures or diagrams when appropriate.
  • Knowledge of project management processes and concepts.
  • Ability to manage multiple requests in an often changing environment.

Training & Experience:

  • A Bachelor's degree in computer science, management information systems, or related field, or equivalent combination of education and work experience is required.

Benefits:
It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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