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Shopify is hiring a Remote Director of Security Engineering (Remote, North America)

Company Description

At Shopify, we build products that help entrepreneurs around the world to start and grow their businesses. We’re the world’s fastest growing commerce platform and we have no plans of slowing down!

Job Description

We’re looking for an experienced security leaderto join Shopify’s Trust team and lead our Active Defence team. 

Shopify has grown rapidly over the last number of years. Through a series of safeguards, the Trust team has created a safe environment for employees to do their best work without risking our merchants' trust. The Active Defence team is always monitoring for risk and when bad behaviours are detected (internally and externally), the team jumps into action to remediate the situation. 

As the Director of Security Engineering for the Active Defence team, you’ll be responsible for defining and growing the security incident response and security operations strategy, roadmap and team. You’ll be expected to scale the incident response function using technology, automation and best practice.

This is a trailblazing team! You will have the creative freedom to make a real difference and the chance to work with the best talent. Sounds like the place for you? Read on, and we'd love to hear from you!


Responsibilities: 

Here’s what you can expect from the role - an opportunity to:

  • Lead engineering and operations teams to enhance our security incident response capability and perform scalable security alert management.

  • Build and establish the methodology and tooling to operate security incident response and alert management at scale. 

  • Use data to define and develop metrics to tell the security incident response story.

  • Organize and run regular game day and crisis scenarios exercises.

  • Be willing to roll up your sleeves and participate in critical security incident response and mitigation efforts. 

  • Provide direction, mentorship and support to a team of incident responders, security analysts, security engineers and security support specialists.

  • Grow the team through hiring and development. 

  • Champion the incident response craft, along with leaders from other Shopify teams.

  • Work with senior stakeholders and be a security advocate at Shopify. 

Qualifications

While we don’t need you to have specific experience with our technology stack, this is a leadership position that requires that you have: 

  • Demonstrated proficiency in building and operating security incident response and security operations programs in a technical environment. 

  • Experience being the lead technical responder or participating in large scale and complex security incident response in a cloud-based or zero trust environment, leveraging strong analytical and data literacy skills to find the needle in the haystack.

  • Proven management and leadership skills, allowing you to develop and mentor others.

  • Experience executing broader security strategies while building credibility with your team.

  • Familiarity working with senior stakeholders across the organization, both technical and non technical, to develop roadmaps, integrate with larger company initiatives and deliver business and security value. 

  • Experience working in a SaaS company.
     

It would be great if you had experience in some of the following:

  • Knowledge of and/or experience with technologies such as Google Cloud Platform, Kubernetes, Splunk, Okta, Google Workspace, GitHub, etc… .

  • Working with large datasets to gather insights and validate assumptions.

  • Participating in an on-call rotation.

  • Leveraging technology to automate manual work.

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. Marina is looking forward to reading your application!

This posting will close on Thursday, May 5, 2022 at 11:59PM EDT.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Director of Security Engineering (Remote, Europe)

Company Description

At Shopify, we build products that help entrepreneurs around the world to start and grow their businesses. We’re the world’s fastest growing commerce platform and we have no plans of slowing down!

Job Description

We’re looking for an experienced security leader to join Shopify’s Trust team and lead our Active Defence team. 

Shopify has grown rapidly over the last number of years. Through a series of safeguards, the Trust team has created a safe environment for employees to do their best work without risking our merchants' trust. The Active Defence team is always monitoring for risk and when bad behaviours are detected (internally and externally), the team jumps into action to remediate the situation. 

As the Director of Security Engineering for the Active Defence team, you’ll be responsible for defining and growing the security incident response and security operations strategy, roadmap and team. You’ll be expected to scale the incident response function using technology, automation and best practice.

This is a trailblazing team! You will have the creative freedom to make a real difference and the chance to work with the best talent. Sounds like the place for you? Read on, and we'd love to hear from you!


Responsibilities: 

Here’s what you can expect from the role - an opportunity to:

  • Lead engineering and operations teams to enhance our security incident response capability and perform scalable security alert management.

  • Build and establish the methodology and tooling to operate security incident response and alert management at scale. 

  • Use data to define and develop metrics to tell the security incident response story.

  • Organize and run regular game day and crisis scenarios exercises.

  • Be willing to roll up your sleeves and participate in critical security incident response and mitigation efforts. 

  • Provide direction, mentorship and support to a team of incident responders, security analysts, security engineers and security support specialists.

  • Grow the team through hiring and development. 

  • Champion the incident response craft, along with leaders from other Shopify teams.

  • Work with senior stakeholders and be a security advocate at Shopify. 

Qualifications

While we don’t need you to have specific experience with our technology stack, this is a leadership position that requires that you have: 

  • Demonstrated proficiency in building and operating security incident response and security operations programs in a technical environment. 

  • Experience being the lead technical responder or participating in large scale and complex security incident response in a cloud-based or zero trust environment, leveraging strong analytical and data literacy skills to find the needle in the haystack.

  • Proven management and leadership skills, allowing you to develop and mentor others.

  • Experience executing broader security strategies while building credibility with your team.

  • Familiarity working with senior stakeholders across the organization, both technical and non technical, to develop roadmaps, integrate with larger company initiatives and deliver business and security value. 

  • Experience working in a SaaS company.
     

It would be great if you had experience in some of the following:

  • Knowledge of and/or experience with technologies such as Google Cloud Platform, Kubernetes, Splunk, Okta, Google Workspace, GitHub, etc… .

  • Working with large datasets to gather insights and validate assumptions.

  • Participating in an on-call rotation.

  • Leveraging technology to automate manual work.

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. Marina is looking forward to reading your application!

This posting will close on Thursday, May 5, 2022 at 11:59PM EDT.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Team Manager, Customer Success - 1: Many - (Remote, Americas - West)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the US West where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere
 

Job Description

Shopify Plus makes enterprise commerce simple. We give high-growth, high-volume merchants the scalability, reliability and flexibility they need. Shopify Plus helps power commerce for companies like Tesla, RedBull, GE, L'Oreal, Mondelez, Kanye West, Subway, UPS and many more. We believe our merchants should love their commerce platform and we work hard to make that happen. We are in hyper-growth, and this is where you come in.

Our Shared Merchant Success team supports merchants to use the Shopify platform and ecosystem through a scaled 1 to many model. To do this, they reactively help merchants with strategy while also planning and running proactive interventions to support their growth. 

As a Leader of this program, you will manage a team of Merchant Success Managers who are exclusively handling our Emerging Merchants, and work closely with the Global Program Manager and Plus Support Leadership. You and your team will be tasked with retaining our emerging merchant base and developing high quality merchant experience for this 1:many model. You will be responsible for your team’s development, growth and performance.

Qualifications

Requirements for the role:

  • Experience managing and coaching a front-line team
  • A solutions-oriented mindset that can respond quickly and strategically to change; capable of coaching and motivating people
  • Relationship builder and a problem solver
  • Communication skills (both written and verbal)
  • Organizational and project management skills
  • Proven ability to analyze complex situations and develop action plans to lead a cross functional team to the key objectives
  • Demonstrate a high-degree of customer-centric thinking, behaviour and track record and experience working cross-functionally between MS and support teams
  • Ability to use data to drive better decisions

Please note: We are looking for candidates located in Western Canada for this position.

Your responsibilities will include:

  • Being knowledgeable of your team’s total book of business, satisfaction, risk profiles, and efficacy of 1:many interventions 
  • Keeping senior management informed of any issues affecting the overall health and risk of the program
  • Working closely with the Global Program Manager to improve the service offering 
  • Serving as cross-functional leader – to ensure a unified, seamless merchant experience
  • Acting as a point of escalation and a coach to reduce the frequency of required escalations 
  • Identifying areas of improvement for our merchants and make recommendations, advocating on behalf of merchants based on data, analytics and best practices
  • Being an effective teacher and mentor to develop and coach your team to excel and grow within their role while providing ongoing guidance and useful performance feedback.

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. This posting will close on May 5, 2022 at 11:59PM EST. Bianca is looking forward to reading your application. Successful candidates can expect to hear back from us by May 19, 2022.

To complete your application, please share the following in the "Message to the Hiring Manager" section:

We’d love to hear about your experience leading high impact teams remotely in 2-3 sentences. How have you kept your team engaged in a remote work environment? If you don’t have experience with this, please share how you would approach engagement in a remote environment.

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet: https://www.shopify.com/about/environment#SustainabilityReports

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Design Manager (Warehouse), Real Estate Development

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

As a company we have made a bold decision in support of our infinite game: Shopify has declared office centricity over. We believe that heads-down and focused work is best done as individuals, remotely - and so we will no longer support individual desking in our physical spaces. We also believe collaboration, creativity, and deep relationship building is best done in intentional, synchronous, in-person moments.  We are looking for the best designers out there to join our Design Management team and support our growing network of Warehouses and Fulfillment Center’s (or Centre’s if you’re Canadian).

Designer Managers aim to enhance the quality of life, productivity, and culture of Shopifolk.  We achieve this through ownership of all creative direction and technical aspects with thoughtful implementation of functional programming. We lead innovative design solutions that promote longevity while ensuring they meet all health and safety requirements.

We are looking for someone who is capable of providing concise, constructive, and creative feedback. Your entrepreneurial spirit is accompanied by unparalleled drive, ambition and enthusiasm. 

Who you are:

  • A strategic creative thinker with the desire to challenge norms, push boundaries and explore new territory

  • A storyteller that uses design and conceptual thinking to bring ideas to life

  • A design fundamentalist that approaches projects with rational and an innovative mindset

  • Curious and passionate for design; keeping a finger on the pulse of the industry

  • Active within the design community, taking part in conferences, talks, and other networking opportunities.

  • Flexible, and excellent at time-management, what’s the most impactful thing that can be delivered now, and what can be strategically phased in later.

What you’ll be doing:

  • Supporting the design process for new Shopify warehouses across the globe (travel may be required);

  • Working with external architects, designers, and engineers to ensure the interior design of our spaces meets our standards and requirements;

  • Thorough technical review and coordination of all drawings submitted by consultants;

  • Collaborating with internal teams on Shopify requirements;

  • Leading multiple complex projects with interdisciplinary teams;

  • Creating interior design content;

  • Taking responsibility for the timely delivery of decisions and drawings for construction execution;

  • Gathering consensus among stakeholders with differing views.

Qualifications

  • Experience in a Prime Consultant role leading and managing creative teams working on complex warehouse and fulfillment projects;

  • 5+ years experience designing warehouses or fulfillment centers, bonus if they have been located in the USA

  • Multidisciplinary experience working with Mechanical, Electrical, Structural, Communications, AV, and IT consultants;

  • A passion for promoting design excellence;

  • Have proficiency with current design tools (including AutoCAD, Adobe Creative Cloud, and Revit);

  • The drive to thrive on change and be comfortable with doing things unconventionally;

  • Be extremely organized with great prioritization skills;

  • NCIDQ, AIA, OAA, RIBA, or equivalent accreditation to your local geography;

  • Amazing communication skills (visual, written, and verbal).

Additional Information

In order to be considered, please address your application to Miranda Gallen, and don’t forget to attach your portfolio demonstrating your warehouse and fulfillment center experience. 

We know that applying to a new role takes a lot of work and we truly value your time. We're looking forward to hearing from you!

Closing date: Sunday, May 8 at 11:59PM EST. Successful candidates can expect to hear back from us by Friday, May 20 at 5 PM EST.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere


*NOTE: Some of the roles on the Employee Experience team require the employees to be on-site. Please confirm with your recruiter.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Team Manager, Customer Success - Key Accounts (Remote, Americas - US West)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the US West where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere
 

Job Description

Shopify Plus makes enterprise commerce simple. We give high-growth, high-volume merchants the scalability, reliability and flexibility they need. Shopify Plus helps power commerce for companies like Tesla, RedBull, GE, L'Oreal, Mondelez, Kanye West, Subway, UPS and many more. We believe large merchants should love their commerce platform and we work hard to make that happen. We are in hyper-growth, and this is where you come in.

Our Merchant Success team acts as strategic advisors for our largest and most complex Shopify Plus merchants. As a leader of this team, it will be essential that you are passionate about the success of our merchants. You will need to understand and communicate the value and mission of Merchant Success and work with many cross-functional stakeholders to drive results while continually developing the team.

The merchant experience is at the heart of everything we do and as a Merchant Success Lead you will be directly responsible for a team of Success Managers working as thought leaders to our merchants. You will be in charge of owning your team’s development, growth and performance. The ideal candidate will have a solid understanding how to manage and direct a team’s day-to-day, as well as facilitating and fuelling your direct reports personal growth while driving impact to the business.

Qualifications

Your responsibilities: 

  • Lead a high impact merchant facing team to drive deep engagement, extract value and define areas of service delivery.
  • Motivate the team to ultimately retain merchants, meeting or exceeding targets specific to adoption, growth, advocacy and health.
  • Monitor and report team performance and impact to leadership on a regular basis.
  • Triage as a point of escalation while driving rapid resolution for issues and maintaining high satisfaction scores.
  • Engage within regular business reviews to promote adoption and increase growth opportunities.
  • Support the development of strategic merchant partnerships and build a loyal base that actively advocates for Shopify Plus.
  • Serve as cross-functional leader across many Shopify Plus teams  – to ensure a unified, seamless merchant experience via process development, optimization and standardization.
  • Develop, coach and mentor the team to enable them to excel and grow within their roles.
  • Identify areas of improvement and make recommendations based on data, analytics and best practices.
  • Monitor tools, review data trends and recommend process improvements over time.

It would be great if you also had experience: 

  • Passionate about people leadership with proven experience leading/hiring/building world-class teams. 
  • Strong business acumen and experience providing strategic advice to customers. 
  • Exceptional ability to develop and maintain relationships with a wide range of personalities and departments.
  • Strong organizational and project management skills with the keen ability to multitask. 
  • Technical aptitude – quick to develop a deep understanding of new software and resources needed to amplify value + revenue generation.
  • Adept at navigating large complex organizations, matrixed decision-making, working with multiple stakeholders both internally and externally.
  • Proven ability to analyze complex situations and develop actionable insights and tangible plans to lead a cross functional team towards key objectives.
  • Demonstrate a high-degree of customer-centric thinking, behavior and track record of experience working cross-functionally between sales and support teams.

Additional Information

This role will report directly to the Merchant Success Regional Lead. We know that applying to a new role takes a lot of work and we truly value your time. Bianca is looking forward to reading your application.

This posting will close on May 5, 2022 at 11:59PM EST.

To complete your application, please share the following in the "Message to the Hiring Manager" section:

We’d love to hear about your experience leading high impact teams remotely in 2-3 sentences. How have you kept your team engaged in a remote work environment? If you don’t have experience with this, please share how you would approach engagement in a remote environment.

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet: https://www.shopify.com/about/environment#SustainabilityReports

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

+30d

Client Platform Engineer

ShopifyToronto, ON, Canada, Remote
Designswiftmobileapiiosgitrubyandroidpython

Shopify is hiring a Remote Client Platform Engineer

Company Description

Shopify is a leading global commerce company that provides trusted tools to start, grow, market, and manage businesses of any size. Merchants use our software to power their businesses across multiple sales channels, including web, tablet and mobile storefronts, social media and marketplaces, and in their brick-and-mortar and pop-up shops. Our platform and services are engineered for reliability, and have raised the standard for shopping experiences of consumers across the world. Shopify powers millions of businesses in more than 175 countries. 

Job Description

FULL-TIME - REMOTE - AMERICAS

Shopify has grown rapidly over the last number of years. Through a series of safeguards, the Trust team has created a safe environment for employees to do their best work without risking our merchants' trust. The Client Platform Engineering team within Trust, supports our 10000+ employees globally by designing and building solutions to run, manage and secure our fleet of employee hardware. The team strives to find the best ways to keep our devices as secure as possible, while providing a frictionless experience for Shopifolk.

As a Client Platform Engineer, you’ll play an important part in building the future for our client platform architecture and services while working with other engineering teams to accomplish it. We are looking for someone who is an active member of the IT engineering community, who enjoys keeping up to date on the newest technology and exploring creative ways of using this technology in our ecosystem. We are looking for someone to develop and champion device management solutions for Apple, Windows, ChromeOS and Android devices.

You’ll be working on things like:

  • Designing the client platform architecture
  • Defining the endpoint security baseline, working alongside the Security Engineering team 
  • Building creative and technical solutions for managing Apple, Windows, ChromeOS and Android devices
  • Mentoring and working alongside our Engineering and IT teams on device management priorities
  • Writing and reviewing technical design documents and providing feedback on proposals written by others
  • Writing release plans and technical end user documentation to support our growing organization
  • Actively looking for opportunities to automate tasks to increase team efficiency
  • Leveraging data to visualize impact and surface opportunities to further enhance protections

Qualifications

  • Implementing and using MDM solutions to manage Apple and ChromeOS devices at a large scale
  • Exposure to Automated Device Enrollment programs such as ABM / DEP or Android Zero touch
  • Working in-depth with the macOS, iOS, ChromeOS and at times Windows platforms
  • Scripting with languages like Python, BASH,Swift, etc., including automation via API calls to various services
  • Using Git and Github
  • Researching, planning and implementing new technologies organization-wide
  • Championing new projects and working autonomously as needed
  • Working remotely, while maintaining collaboration with multiple teams and stakeholders to ship projects
  • Prioritizing tasks based on impact on the users and company

It’d be great if you had:

  • Knowledge of Google Workspace
  • Experience with Ruby on Rails or other programming languages
  • Experience with client management environments such as: Chef, Puppet or Munki
  • Experience with Okta or similar IDP

Tools of our trade:

Note: if some of this tech is new to you, that's okay! We realise that not everyone has worked with this stack before and provide opportunities for learning as you go.

  • Jamf Pro
  • Google Device Management
  • Intune

Additional Information

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your background is *thisclose* to what we’re looking for, please consider applying, even if you aren’t able to check every box above.

This posting will close on Monday May 16th.

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. We’re looking forward to reading your application.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

#LI-KO5 #LI-REMOTE

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Senior Partnerships Manager, Freight Innovation (Remote, North America)

Company Description

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With millions of merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work. Our products allow entrepreneurs and brands to focus on what they do best: building and selling their products. Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Job Description

The Logistics Partnerships team oversees strategic partnerships with some of the largest logistics companies across the globe. This high-performing team continues to scale logistics partnerships in order to provide innovative transportation, fulfillment, and reverse logistics solutions and products to our merchants. We are looking for a Senior Partnerships Manager to join this team in co-developing products and services wholly new to Shopify merchants, through partners. 

The Senior Partnerships Manager will be in charge of both the end-to-end relationship management, and the long-term success of their partnerships, including future business development initiatives across any Shopify product area with existing (or new) partners. The role will work cross functionally with R&D, legal, finance, marketing and product functions to create a winning experience for merchants. 

The successful candidate for this role will be someone who can tactically and strategically foster a partnership’s impact to Shopify merchants. Shopify  values critical and creative thinkers; to be successful, you will need to have a strong product sense, be driven, proactive, and action-orientated. We value individuals with a growth mindset, who balance confidence and humility.

The Senior Partnerships Manager will report to a Partnerships Lead, Logistics Innovation.

Responsibilities: 

  • Build strategic business cases for new product opportunities and play an integral role in driving the strategic partnerships strategy for existing and new logistics product lines

  • Lead strategic discussions with Product/Engineering and cross functional teams to define priorities, roadmaps, product strategy and alignment, deal negotiation, go-to-market plans, and technology integrations.

  • Be independently minded and intently focused on your partnership growth goals

  • Manage executive-level contacts with key partners, including executive relationship mapping, QBRs, and C-level stakeholder engagement and decisioning.

  • Thoroughly crafts and negotiates agreements such as MSAs, pricing agreements, API agreements, and revenue agreements

  • Spends time gathering industry context through conferences, networking events, and research

  • Serves as a point of contact internally for logistics subject-matter expertise 

  • Acts as a bridge between internal stakeholders and external partner to solution ad-hoc challenges

  • This role will be focused on freight partnerships 

  • To begin, this role will not have direct reports 

Qualifications

  • Past roles managing eCommerce or logistics freight partnerships or developing product/product partnerships in freight
  • Experience with SaaS business models

  • Exceptional verbal and written communication skills, especially in leading executive-level discussions and presenting product plan proposals

  • Ability to evaluate business opportunities or operational hurdles with quantification, recommend a course of action, and lead a group conversation to decision

  • Experience collaborating with analytical teams: framing, interpreting, and refining analytical business cases

  • Stellar track record of relationship building and productive partnering

Preferred Qualifications/Experience: 

  • 5+ years of transportation and logistics experience working in a direct to consumer commerce industry

  • Logistics program management, product management and commercial management experience a plus

Additional Information

Closing date: April 27 at 11:59PM EDT. Successful candidates can expect to hear back from us within 2 weeks of that date.

#LI-IE1 #LI-REMOTE

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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Shopify is hiring a Remote Senior Product Marketing Manager - Marketplaces, Remote, EMEA

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

The Senior Product Marketing for Marketplaces EMEA will own the go to market and growth of this portfolio of partner integrations with the goal of helping merchants reach and sell to more buyers. We are looking for a bright, passionate leader in product marketing who also has experience with partnerships and co-marketing. You’ll need to have a growth mindset, have deep empathy for merchants and customers, and be excited to roll up your sleeves and dig for the solution to a complex problem.

Responsibilities: 

  • Develop a clear and compelling narrative for this product area by understanding merchant and partner needs, product roadmap, market trends, and competitive forces.

  • Manage new partnership products to market and grow adoption, ensuring merchants are getting value from the products, including:

    • Define the go to market strategy to enable successful product launches and growth campaigns by working cross functionally with the partners and our Product Management, UX, Engineering, Marketing, PR, Support, Data and Revenue Operations and Sales.

    • Create strategies to drive product success through all stages of the merchant adoption funnel from awareness, adoption, through to advocacy. 

    • Help influence the products we’re building through deep market analysis, competitive research and merchant/partner feedback. Collaborate with product teams to optimize product elements that boost user engagement and alleviate product issues and gaps. 

    • Run A/B tests to optimize user messaging strategies and quantitatively test hypotheses pertaining to acquisition and engagement strategies.

    • Identify KPIs, set targets, and analyze the results of product launches and growth efforts against those targets.

  • Communicate effectively and often to ensure that all stakeholders are aligned.

Qualifications

You will need to have:

  • Extensive experience in product marketing and partner marketing in EMEA.

  • Experience working in e-commerce or the tech industry - it's important to understand our platform and the products we deliver.

  • The ability to thrive in uncertainty, resolve ambiguity and think quickly on your feet.

  • Experience driving bringing new products to market and driving product growth.

  • Experience working with an in-house creative team.

  • Experience working closely with many internal and external teams, where you leveraged strong communication and negotiation skills.

Additional Information

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

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Shopify is hiring a Remote Senior Support Specialist - Commercial Accelerator

Company Description

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you!

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Job Description

In Support at Shopify, our product is people. This includes our merchants, our team, and the success of the entire company we work for. We help people make money.

As a Senior Support Specialist - Commercial Accelerator, you work within the Merchant Support Solutions team, which is a cross-functional organization within Shopify, that explores possible new segments, services, tooling, and support functions. You will interact with merchants in a controlled environment to experiment and de-risk ideas. You will help uncover opportunities to improve merchant commercial success at the different stages of planning and execution. You work with stakeholders to find and remove barriers in order to scale projects during the final build, and iterate steps to inform long term strategy. 

Senior Support Specialists empower entrepreneurs around the world through your conversations. We believe that human conversations help people make lifelong connections to our company. Every interaction with our merchants is an opportunity to do more than answer questions; we create a memorable experience by adding value to their businesses. 

The role is focused on leveraging these interactions and workflows to help uncover opportunities and think critically about the offerings we’re providing to merchants. You will also need to pivot and be ready to switch gears quickly, as the team is focused on fostering innovation and finding disruptive solutions to traditional problems and Shopify priorities. You are focused on improving efficiency, leveraging your current capabilities and also on taking risks and exploring unknown areas of potential value.

Responsibilities and Duties:

  • Delivers high quality interactions with merchants across all available channels (inbound & outbound phones, video meets, email and chat)   

  • Demonstrating a high level of understanding of Shopify’s ecosystem while comfortably presenting cross-sell/up-sell opportunities to the right merchants to build Shopify brand loyalty

  • Advocates internally on behalf of the merchant during project work

  • Engages in high quality interactions with internal stakeholders and those who are seeking Support while contributing to team culture and policies through collaboration and feedback

  • Thrives on change and remains agile and adaptable to new workflows and business needs

  • Works independently with little direction from their lead to prioritize project work, internal interactions, and personal development while working diplomatically with merchants, internal stakeholders and other project partners

  • Takes ownership of discipline and craft-specific projects, while supporting cross-functional projects and being accountable for quality expertise and contributions with all stakeholders

  • Owns more complex problems and solves with consideration of the strategic priorities of Shopify, Commercial, and Support

  • Dedication to the growth mindset with  demonstrated self-awareness and emotional intelligence

  • Demonstrates an ability to critique their own work as well as the work of others to provide actionable and clear feedback. Seeks feedback on their own work from others quickly and acts on it effectively

  • Flexibility with scheduling, work hours can be based on business and project needs.

  • Drives Support’s Mission and Purpose in everything we do and inspires excitement around merchant growth across the Shopify ecosystem

    In Support at Shopify, our product is people. This includes our merchants, our team, and the success of the entire company we work for. We help people make money.

Qualifications

  • Project management experience is an asset (2+ years)

  • Strong performer in previous role

  • Experience delivering high quality customer support (1-5 years)

  • A thorough understanding of how a SaaS business achieves its goals

  • Proven ability to thrive in ambiguity and can adapt as needed in the face of challenges / changing environments while staying resourceful

  • Proven ability to lead merchant growth through cross-sell up-sell and promote features to merchants based on their business needs.

  • Excellent communication and critical thinking skills

  • Ability to be proactive - always looking to learn more while developing yourself and your projects

  • An understanding of merchant value and how it can benefit Shopify as a business. 

  • Understands and is resourceful in Support tooling, processes, and workflows, as well as the overall Shopify ecosystem.

  • Focused on self development and leveraging those around you to grow and develop your skill set. 

Additional Information

In your cover letter, please answer the following questions:

  1. What is Shopify’s mission? What about it resonates with you?

  2. What is your understanding of commercialization and why is it important for an organization?

  3. An ability to manage yourself through ambiguity is key for success in this role. Please take a few minutes to tell us about a situation or project you worked on with unclear expectations or responsibilities. Include what actions you took and what results you were hoping to achieve.

 

This posting will close April 28th 2022, at 12:01am EST.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

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Shopify is hiring a Remote Senior Fraud Analyst (Remote, Americas, EST)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

The Shop team is looking for a Fraud Operations Manager to join our Business Operations team. As a Fraud Operations Manager, your mandate will be to build a robust plan to monitor and combat fraud. Working closely with Shop operations, engineering, and product teams, you will become a subject matter expert on all things fraud. From identifying fraud vectors and detecting high risk patterns of behavior to keeping up to date on emerging trends and industry best practices, you will be responsible for contributing to Shopify’s fraud-related policies and monitoring to create a trustworthy product and mitigate financial losses.

At Shop, our Business Operations team has a passion for building category defining products and working collaboratively with a high velocity team to continuously raise the bar.

The right person for this role will have significant experience in both business fraud and financial risk assessment. You should have a proven track record of solving ambiguous problems and getting things done at scale. An entrepreneurial spirit and ability to thrive in a startup environment are non-negotiables.

Responsibilities:

  • Partner with leaders across Product, Engineering and Ops to outline fraud vectors for some of Shop’s products/features

  • Develop plans to monitor activity and identify potential fraudulent activity then execute those plans, evolving them as we learn more

  • Create clear fraud tripwires and develop daily reporting to proactively monitor trends and improve our ability to capture fraud signals 

  • Communicate trends and remediation strategies to leaders across the Shop Team

  • Identify strategies to reduce fraud related risk 

  • Work closely with Product & Data teams to incorporate learnings and update features as needed

  • Own financial reporting on the flow of funds and losses due to fraud

  • Become an expert on fraud, inclusive of internal and external factors, to stay ahead of both existing and emerging trends

Qualifications

  • Significant experience and demonstrated passion for understanding fraud vectors and performing financial risk assessments

  • Knowledge of common fraud patterns and ability to think creatively to connect data points and proactively identify trends

  • A team player mindset with excitement to take on and master varying fraud and risk projects as needs arise

  • Comfort with ambiguity and obscurity. We’re operating uncharted waters, and the existing frameworks aren’t always applicable 

  • Ability to effectively manage multiple tasks of varying complexity under time constraints whilst keeping on top of updates in a constantly shifting landscape

  • A self-starter comfortable working with remote teams and in a highly independent role

  • Superb research and analytical skills 

  • Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language

  • Experience with databases and familiarity with data warehouses. You should be comfortable with data modeling and SQL

Nice to Have

  • Experience working cross functionally with Product, Eng and Data teams

  • Experience using Python

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. Please address your cover letter to Laura and include it in the "Message to the Hiring Manager" space that you'll see after you click "Apply Now". Make sure to tell us in your cover letter why you think this is the right role for you!

This posting will close on May 3rd, 2022.Successful candidates can expect to hear back from us within 2 weeks of that date.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

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Shopify is hiring a Remote Business Development Representative (Remote, ANZ)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

Shopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify is helping power commerce for companies like Culture Kings, Koala Mattress, UGG Australia, Globe and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in …

The Business Development Representative is the front line of the Shopify Plus Sales team. We find the world's fastest-growing eCommerce stores and help them make their shopping experience even better, using our best-in-class solution via impactful, value-driven outreach and great conversations. We take them from “What is Shopify Plus” to “How have I gone this long without it!”

You'll be working on things like:

  • Identifying good fit merchants and crafting compelling messaging via email, phone, Linkedin to build interest in a conversation- these merchants may or may not have even heard of Shopify Plus

  • Creating a positive and valuable first impression to merchants by providing an unrivaled merchant experience

  • Maintaining active engagement with new and existing leads through our CRM, Salesforce

  • Triage and connect inquiries to the appropriate members of the Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants

  • Contributing to building culture and upholding Shopify values in our growing APAC region

  • Liaising with your peers across the world in markets like North America and EMEA to refine process and consistently evolve the scope of the role

  • Working with your lead to up-skill in areas of profession and personal development including special personal projects to assist and impact the Sales Delivery team in APAC 

 

Qualifications

You’ll need to have: 

  • High Energy and a passion for cold calls.

  • Outbound Sales Development experience- this is an outbound only role.

  • Merchant focused mentality

  • Demonstrate excellent written/verbal communication skills

  • Ability to multitask, prioritize, and manage time effectively

  • Be a highly motivated, driven and self-starting individual who can hit the ground running

  • Ability to thrive in a fast paced environment and be able to live in the grey

  • Strong process improvement skills to help develop the role as things change with the business

  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps

Additional Information

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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Shopify is hiring a Remote Senior Agency Partner Manager, Spain (Remote, Spain)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

Shopify is in a unique position to help agencies to deliver on their clients’ digital transformation. We are looking for a High Value Agency Partner Manager – with significant experience generating new enterprise business through agency alliances, channels partners, and ecosystem growth.

This role is responsible for identifying, onboarding  and managing a portfolio of high value partners in Spain as well as selecting other potential partners that can be nurtured into our Plus Partner program for the first time.

Agency Onboarding, Enablement & Management (50% of time) 

  • Build strong relationships with key Agency partners in Spain

  • Establish a plan for on-boarding and scale high performing agency partners

  • Align closely with enablement to ensure our agencies have the right knowledge and effective product adoption to be successful

  • Support on issue resolution or general inquiries on behalf of the partners 

  • Align with partner marketing on co-marketing initiatives for select agencies

  • Utilize data to keep track of partner performance and identify areas of focus for each partner

  • Understand the business goals, strategic needs and partnership opportunities for each of your agencies. 

  • Assess and support the onboarding of new potential Plus Partners that meet the criteria of our Plus Program

Portfolio Strategic Planning (15% of time)

  • Define and execute on strategic approach for sourcing, marketing, managing and growing agency partners in Spain

  • Utilize data to inform your portfolio strategy and customize your support across different agency types

  • Ensure your portfolio partners continue to prosper (the today) while working in collaboration with the business to define and activate future plans (the tomorrow)

  • Surfacing opportunities for market growth and enablement opportunities through qualitative and quantitative research

  • Clearly articulate the value of the Partner Program and advocates for Partners across Shopify, providing transparent context in cross-team activities

  • Define OKRs for your partner portfolio at the start of each quarter

Regional Development (15% of time)

  • Work with your cross-functional colleagues in other Business Units/teams across Shopify, and Global Teams on over-arching projects and deliverables that cater to the regional mission 

  • Adopt the regional mission statement and business/operational plans by executing tactics within the region

  • Work with the global program on the modular adoption of global activities for the benefit of region and craft

  • Determine scalable approaches for how you execute your role, to benefit the team and program

  • Support regional expansion plans within EMEA as required 

Process & Operations (20% of time)

  • Ensure operational elements of the role are conducted on a weekly basis, including (but not exclusive to) regional data management, partner performance metrics, cross-department metrics, project plans, salesforce management, and agency case assignment

 

Qualifications

  • You have at least 6 years of experience in enterprise ecommerce, agency, holding co or partnerships

  • You have a passion for ecommerce, agencies and partnerships

  • 2+ years experience in Sales.

  • You have excellent written and oral communication skills in Spanish and English

  • Understand of all aspects of agencies, from a business, financial, and strategic perspective, and day to day (employee resourcing, selling, marketing, service development)

  • Have established relationships in Spain with commerce agencies, technology providers, and other potential businesses that complement the commerce lifecycle

  • Previous experience working for a service provider within the eCommerce space (preferably an agency), or experience managing agencies within a tech company 

  • You have an agile growth mindset and adapt well to a fast moving environment

  • Be a self-starter, proactive, and able to embrace uncertainty, while demonstrating your own initiative 

  •  The ability to deliver on the tactical/admin side of the role (ex. data management, pitch development, project management)

  • The ability to demonstrate product knowledge, identify functionality and product-feature limitations in the enterprise space (like local payment methods, or shipping apps for instance) in new EMEA emerging markets, and collaborate with product and engineering teams to develop and execute quick strategic solutions to unlock these markets at scale.

Additional Information

Closing date: Friday, April 22nd at 11:59PM CEST

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

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Shopify is hiring a Remote Enterprise Account Executive, Large Accounts (Remote, Canada)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

We believe that "if you want to go fast, go alone. If you want to go far, go together."

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability, and flexibility they need. Shopify Plus is helping power commerce for companies like Tesla, RedBull, GE, L'Oreal, Gymshark, Kanye West, Allbirds, Staples and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in.

Shopify Plus is looking for an Enterprise Account Executive, Large Accounts with proven performance in a quota-carrying role to help us expand our market share. As part of the Large Accounts team, you are responsible for developing and executing accounts strategies to generate new business opportunities with the biggest merchants. 

Qualifications

You will need to have: 

  • Experience in a full-cycle quota-carrying sales role, selling an eCommerce platform
  • Experience managing and closing complex sales cycles
  • Track record of overachievement
  • Energy, motivation, and self-discipline to stay focused amongst the chaos of diving into a new market
  • A passion for talking to people, understanding their unique business needs, and showing them how to 10x their business
  • Creating a new way of selling Shopify Plus to large merchants
  • Innovating and developing new ways to sell and disrupt enterprise software sales
  • Impacting Shopify Plus’ success as well as the entire software sales industry
  • Beat Magento, BigCommerce, SAP Hybris and Salesforce Commerce Cloud on a daily basis
  • Making the most of the opportunity to work at an amazing, innovative, and rapidly growing company; have an impact; be involved and do something incredible

Additional Information

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. 

Closing Date: May 6th, 2022

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

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Shopify is hiring a Remote Broadcast Motion Graphics Designer (Remote, EMEA)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

Our Broadcast team provides video and event services for Shopify’s teams. We craft custom video production solutions as a service, and we manage Shopify’s internal video library. Through a combination of careful planning, creative systems, and high-quality media, our team seeks to make information more accessible around the globe so that Shopify employees can grow and get shit done. To do this, we need people on our team who are creative, organized, adaptable, and collaborative – people who see opportunities in change, and who are passionate about building the best broadcast productions possible.

As a Broadcast Motion Graphics Designer, you’ll provide high-quality illustrations and animations for Shopify’s internal and external content projects. Partnering with various teams across Shopify, you’ll create visuals and help tell stories related to Shopify’s mission. You’ll ensure our livestreams, content library, and events, all benefit from cutting-edge motion assets.

A Broadcast Motion Graphics Designer’s responsibility is to contribute to broadcast content, manage requests and proposals, and elevate the aesthetic of Shopify’s learning and internal communications videos. This person must have a deep understanding of video production and animation, project workflow, and be able to create at a fast pace.

In this role, you’ll use your strong communication and organization skills, your immense creativity, and your mastery of your craft, to work on an ever-evolving slate of projects. You’ll work closely with many of Shopify’s teams – including but not limited to the Virtual Production (XR) team, Shopify Rebellion e-sports teams, and the Marketing teams – partnering with them on content creation, events, and live shows. 

To be successful in this role, you’ll need to be comfortable with chaos, tight deadlines, and balancing big picture strategic thinking with razor-sharp attention to detail. Ideally, you’re someone who can work on multiple things simultaneously without missing a beat and can deliver quickly while maintaining the highest production value.

Responsibilities:

  • Deliver exceptional motion graphic assets in 2D and 3D
  • Create illustrations to help tell stories and deliver internal communications
  • Conceptualize projects, develop creative ideas, construct briefs & treatments, and oversee projects from start to finish
  • Work with other Shopify teams to ensure access to motion assets and design needs
  • Coordinate with Broadcast Team members on the use of still and motion broadcast packages
  • Remain aligned on Shopify’s internal brand guidelines and design practices to ensure the team is providing current and accurate material
  • Teach and share your expertise and practices with other Shopify designers and content creators, to 10x Shopify’s motion offering

Qualifications

  • Strong knowledge of motion graphics, design, and illustration, highly creative and hyper-focused on attention to detail
  • Ability to move quickly, delivering assets on tight deadlines
  • Ability to think and work through design rationale and decisions
  • Proficiency with the Adobe Creative Suite
  • Experience with Cinema4D
  • Experience with Unreal Engine or Unity (nice to have)
  • Familiarity with video editing and post-production best practices
  • Experience working on live productions, in fast-paced environments, and understanding the workflow of live events and shows
  • Strong ability to communicate, document decisions, and outline processes
  • Creative-minded, able to pitch effective and varying ideas
  • Experienced in managing multiple projects; skilled at prioritizing in the face of frequent change
  • Energized by challenges; able to thrive in complexity and ambiguity

Additional Information

If this sounds like your dream job, we’d love to see you apply!

As part of your application, please attach your resume and include a link to your portfolio in the ‘Message to Hiring Manager’ box.

This posting will close at 11:59 pm MDT on May 5th, 2022.   We know that applying to a new role takes a lot of work and we truly value your time. Successful candidates can expect to hear back by 5 pm MDT May 19th, 2022.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere


*NOTE: Some of the roles on the Employee Experience team require the employees to be on-site. Please confirm with your recruiter.

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Shopify is hiring a Remote Broadcast Motion Graphics Designer (Remote, Americas)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

Our Broadcast team provides video and event services for Shopify’s teams. We craft custom video production solutions as a service, and we manage Shopify’s internal video library. Through a combination of careful planning, creative systems, and high-quality media, our team seeks to make information more accessible around the globe so that Shopify employees can grow and get shit done. To do this, we need people on our team who are creative, organized, adaptable, and collaborative – people who see opportunities in change, and who are passionate about building the best broadcast productions possible.

As a Broadcast Motion Graphics Designer, you’ll provide high-quality illustrations and animations for Shopify’s internal and external content projects. Partnering with various teams across Shopify, you’ll create visuals and help tell stories related to Shopify’s mission. You’ll ensure our livestreams, content library, and events, all benefit from cutting-edge motion assets.

A Broadcast Motion Graphics Designer’s responsibility is to contribute to broadcast content, manage requests and proposals, and elevate the aesthetic of Shopify’s learning and internal communications videos. This person must have a deep understanding of video production and animation, project workflow, and be able to create at a fast pace.

In this role, you’ll use your strong communication and organization skills, your immense creativity, and your mastery of your craft, to work on an ever-evolving slate of projects. You’ll work closely with many of Shopify’s teams – including but not limited to the Virtual Production (XR) team, Shopify Rebellion e-sports teams, and the Marketing teams – partnering with them on content creation, events, and live shows. 

To be successful in this role, you’ll need to be comfortable with chaos, tight deadlines, and balancing big picture strategic thinking with razor-sharp attention to detail. Ideally, you’re someone who can work on multiple things simultaneously without missing a beat and can deliver quickly while maintaining the highest production value.

Responsibilities:

  • Deliver exceptional motion graphic assets in 2D and 3D
  • Create illustrations to help tell stories and deliver internal communications
  • Conceptualize projects, develop creative ideas, construct briefs & treatments, and oversee projects from start to finish
  • Work with other Shopify teams to ensure access to motion assets and design needs
  • Coordinate with Broadcast Team members on the use of still and motion broadcast packages
  • Remain aligned on Shopify’s internal brand guidelines and design practices to ensure the team is providing current and accurate material
  • Teach and share your expertise and practices with other Shopify designers and content creators, to 10x Shopify’s motion offering

Qualifications

  • Strong knowledge of motion graphics, design, and illustration, highly creative and hyper-focused on attention to detail
  • Ability to move quickly, delivering assets on tight deadlines
  • Ability to think and work through design rationale and decisions
  • Proficiency with the Adobe Creative Suite
  • Experience with Cinema4D
  • Experience with Unreal Engine or Unity (nice to have)
  • Familiarity with video editing and post-production best practices
  • Experience working on live productions, in fast-paced environments, and understanding the workflow of live events and shows
  • Strong ability to communicate, document decisions, and outline processes
  • Creative-minded, able to pitch effective and varying ideas
  • Experienced in managing multiple projects; skilled at prioritizing in the face of frequent change
  • Energized by challenges; able to thrive in complexity and ambiguity

Additional Information

If this sounds like your dream job, we’d love to see you apply!

As part of your application, please attach your resume and include a link to your portfolio in the ‘Message to Hiring Manager’ box.

This posting will close at 11:59 pm MDT on May 5th, 2022.   We know that applying to a new role takes a lot of work and we truly value your time. Successful candidates can expect to hear back by 5 pm MDT May 19th, 2022.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere


*NOTE: Some of the roles on the Employee Experience team require the employees to be on-site. Please confirm with your recruiter.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Senior Lead, Operational Accounting (Remote, Americas)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

About the role: 

As Shopify continues to grow and expand globally and our teams with it, we are looking to hire a Senior Lead of Operational Accounting to take ownership and lead Shopify’s accounting operations. The Manager will be responsible for overseeing the operational accounting team and systems.

Responsibilities: 

  • Leading and coaching the Operational Accounting team, which includes accounts payable, employee expenses and credit cards. We require a meaningful understanding of bill payments and taxes across various jurisdictions

  • Scaling our operational accounting efforts with increasing global and volume complexities

  • Ensuring accurate monthly, quarterly, and year end close on a timely basis

  • Ensuring accurate and timely vendor payments and payroll disbursements

  • Reviewing and ensuring adherence to internal controls related to accounts payable and expenses

  • Supporting tax reporting and other compliance activities

  • Supporting external and internal audits

  • Tracking and monitoring company spend

  • Preparing account reconciliations

  • Participating in the implementation, design, and rollout of new business systems

  • Providing recommendations for process improvements

  • Working closely with our financial reporting, FP&A, and procurement teams

Qualifications

  • A professional accounting designation (CPA)

  • Experience working in a global accounting environment 

  • Experience in reviewing and approving high volume vendor purchase orders and invoices

  • Experience managing a team

  • Experience in automating processes

  • Experience working with other stakeholders both within the finance department and the business as a whole

  • Being a constant learner who loves to take on challenges

  • Excellent attention to detail with a passion for problem solving

  • Excellent and proven Excel skills

  • Experience with Netsuite ERP, Procurement, and Treasury Management softwares

  • Ability to multitask, work under pressure, meet deadlines, and be able to thrive in a fast-paced work environment

  • Ability to build relationships across different teams

  • Ability to challenge spending decisions

Bonus experience: 

  • Experience using Netsuite, Coupa, and Workday or similar systems

Additional Information

Closing date:

Friday, April 30th at 11:59PM EDT. Successful candidates can expect to hear back from us by Friday, May 6, 2022. 

 

 

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Growth Programs Lead/Sr Lead - FT/FT Contract - (Remote, Americas)

Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Job Description

Opportunity type -  Full-time, and Full-time 12-month contract

About the role:

We are looking for seasoned Growth Marketers Leaders to join our Growth Org and help us develop and scale our growth marketing strategies. Shopify is on a mission to bring more entrepreneurship to the world, and the Growth team is a key driver of this mission. We know the adversity merchants face in building their business, and we’re dedicated to making it simpler and more connected. 

The team is results-oriented and thrives at the intersection of marketing, data, and product. You will work with cross-functional teams to develop and execute multi-touch growth programs that engage, acquire, activate, retain, and win back merchants. The role requires an individual with strong influence, analytical skills, and the ability to turn insight into immediate action. The ideal candidate is passionate about the merchant experience and obsessed with finding new and creative ways to engage at scale.


Responsibilities -

  • Drives the strategic direction and achievement of growth marketing priorities, and OKRs in their craft and/or direct team
  • Contributes to the strategic direction and delivery of cross-functional team priorities and product roadmaps 
  • Leads direct team and/or cross-functional teams to raise the bar and drive consistent high performance as demonstrated by results on intended outcomes
  • Understand/Identify/Execute on opportunities to increase growth in engagement, acquisition, activation, and/or retention of merchants on Shopify 
  • Help improve and speed up our iterative test & learn approach to improving merchant success while producing more growth for Shopify
  • Champion/develop/review opportunity assessments & briefs (including tools such as - data modeling, what-if scenarios, financial analysis) to understand, identify and help prioritize work based on impact to the business / cross-functional team
  • Work cross-functionally with research, data science, finance, performance marketing, content marketing, search engine optimization and product teams to execute unified, cross-channel programs against the entire merchant lifecycle
  • Champion experiment briefs, measurement plans, the execution and operationalization of winning experiments/learnings into always-on programs
  • Design, experiment on and roll out proven multi-channel journeys built for specific audiences designed to achieve their goals while also helping drive specific and quantifiable growth outcomes in an ongoing (always-on) manner.
  • Contribute to developing playbooks and guiding principles to help the rest of Shopify scale growth efforts across different geographies and areas of the business
     

Qualifications

  • Experience in lifecycle marketing, customer success, loyalty marketing, email marketing, or CRM as an asset
  • Full-stack marketer with experience developing and implementing omnichannel, personalized marketing programs that increase conversion, adoption, and retention
  • Experience analyzing data to uncover insights and optimize program performance 
  • Identify and leverage data attributes and behaviors to develop and implement personalized content and experiences 
  • Excels with rapid experimentation, analysis, and iteration based on insights 
  • Strong project management skills and experience leveraging project management tooling and systems to manage complex projects with multiple stakeholders 
  • Excellent communicator with experience communicating with stakeholders at all levels, across many functional areas 
  • A strong curiosity and initiative to identify new and creative ways to help merchants succeed in their business through Shopify’s ecosystem 
  • The ability to thrive in chaos, resolve ambiguity and think quickly on your feet 
  • Ability to make great decisions quickly by being a constant learner, and always seeking to improve their quality of decision making 
  • Work independently and autonomously with high speed and fidelity 
  • A strong understanding of marketing B2B and B2C SaaS products
  • Located in North America 
  • Experience building and leading high performing teams, or teams of teams

Bonus points

  • Prior experience working and scaling Customer Success for a B2B SaaS company an asset 
  • A “get shit done” attitude
  • Experience in entrepreneurship (nothing better than dogfooding) 
  • Experience coding in any programming language
     

About the team & what we want to achieve together with you:

Shopify is on a mission to bring more entrepreneurship to the world, and the Growth team is a key driver of this mission. We want to build the best growth team in the world, and to do that we need the best people. This is an opportunity to build programs from scratch that help merchants grow and succeed with their businesses on Shopify. Not only will your work have a direct impact on the success of entrepreneurs, but you’ll have the opportunity to work alongside industry leaders and experts who are constantly pushing the boundaries and challenging the status quo.

Additional Information

Closing Date: This posting will close April 29th 2022 at 11:59PM (EST) (or once we have received enough applications)

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

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Shopify is hiring a Remote Business Analyst/Software Portfolio Specialist

Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Job Description

At Shopify, our business operations run in the cloud and we have a diverse landscape of SaaS based applications and custom developed applications. As the business grows, we need to scale our operations quickly. Supporting teams as they explore new tooling, or evaluating existing ones is an essential part of this and you’ll play a key role in this process.

As a part of the Information Technology team, the Business Analyst/Software Portfolio Specialist will collaborate with different teams at Shopify to help refine our internal technology stack. From exploration to implementation to sunsetting, you’ll be involved every step of the way ensuring the software lifecycle is smooth and complete. We’re looking for someone who is a constant learner; always eager to explore the newest technology and ways to implement it at scale.

What you’ll be doing:

  • Coordinating intake and prioritising new tooling requests

  • Utilizing data to help teams make informed decisions around the procurement of new services and the decommissioning of others

  • Providing tooling recommendations based on in-depth knowledge and expertise

  • Auditing and managing vendor licenses

  • Supporting related employee help channels (Slack, Freshservice)

  • Collaborating with various teams such as Security, Technology Acceleration, Legal & Finance on implementations of new tools and related workflows

  • Engaging with internal partners as required to ensure the right tools, content, training and communications are in place to enable key changes

  • Developing and advocating best practices within defined processes and technology

Qualifications

  • Experience in a Business Systems Analyst role, or in Software Asset Management 

  • A constant learner mentality, always looking to stay up-to-date with the latest changes and releases in technology

  • Experience in project management, with a focus on service delivery and change management

  • Proven ability to prioritize numerous and competing high-priority tasks

  • Strong collaboration skills

  • Excellent communication skills, including presentations, story-telling, facilitation and consultative questioning

Bonus experience:

  • Experience running an extensive SaaS landscape

 

Additional Information

This posting will end on May 6, 2022 and all application will be reviewed on May 9, 2022.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Multilingual Team Lead - Customer Support (Remote, Eastern Canada)

Company Description

At Shopify, we build products that help entrepreneurs around the world to start and grow their businesses. We’re the world’s fastest growing commerce platform and we have no plans of slowing down!

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Job Description

We’re looking for a passionate Team Lead for 8-10 Multilingual Support Specialists on our remote Support team in Eastern Canada. As a Team Lead you will lead a team of Multilingual Support Specialists on a rotating schedule that includes weekends and holidays. Along with the rest of our Support team, this is a work-from-home position based in Eastern Canada.

Multilingual Support Specialists talk to hundreds of merchants in a week who are based all over the world. Using chat, email and phone calls, they troubleshoot questions and support them in using the Shopify platform to grow their businesses. 

As a Team Lead, you’re responsible for the performance of your team. You have a well-established leadership skill set and the ability to coach your team to continued performance and development. You have the ability to identify development opportunities for your team members and develop concrete action plans or goals in order to achieve team success.  

We operate in a complex environment with ever-changing conditions and it’s up to you as a lead to guide your team towards our mission statement of “Making Commerce Better for Everyone”. You will have the opportunity to influence and empower your team of Support Specialists to make the best decisions as they help our merchants leverage Shopify to be successful in their entrepreneurial dreams.

Responsibilities:

  • Coach your team to be high-performing and merchant-focused so that we can help our merchants make more money and grow their businesses.

  • Utilize all the tools and data points available to leverage your team's strengths and work on their weaknesses.

  • Meet regularly with your peers and your Lead to discuss topics specific to Support, brainstorm coaching opportunities and techniques, and utilize each other's unique skill sets to thrive as a team.

  • Meet regularly with your team 1-1 to ensure they are supported, and equipped for development and success.

  • Deliver strong business results through impactful coaching.

  • Create and foster an engaging and supportive culture for their Support Specialists and their peers.

  • Impact and help drive the success of the remote teams in Canada as we continue to scale and grow support.

Qualifications

What we are looking for in a Team Lead:

  • You have excellent (and proven) leadership skills and are passionate about developing others. You have the ability to set goals and motivate others to drive the actions and achieve them.

  • You have experience coaching your reports and teams to success

  • You have empathy and understand how to build trust and rapport with your team in order to challenge them and facilitate growth.

  • You are an effective communicator who isn’t afraid to voice your opinion, challenge ideas (including your own) and have tough conversations.

  • You are confident in your leadership skills, you trust your judgment and others look up to you for it.

  • You are resourceful, ask questions and find information like a pro.

  • You are comfortable in ambiguity and are self-motivated. 

 

Requirements for the role:

  • Be legally eligible to work in Canada and be permanently residing in Canada.

  • Have 2-4 years prior leadership experience with Multilingual teams (Team Lead, Supervisor, or Manager) in Customer Service, Retail, Technology and/or Contact Centre environments.

  • Proficiency in one of Shopify's supported languages is a bonus but not a requirement

  • Be flexible to work on a rotating schedule with rotating weekends and some holidays, with flexible start times.

  • Be comfortable and productive working from home. 

  • Have an appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location

  • Have entrepreneurial or business experience (or a strong interest in it!).

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. 

 

You can expect to hear back from us (regardless of outcome) within 3-4 weeks.

#LI-BK3 #LI-REMOTE

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job

Shopify is hiring a Remote Senior Lead, Partner Engagement and Success (Remote, EMEA)

Company Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

As Head of Partner Engagement and Success, you will lead the evolution of our overall partner experience for tens of thousands of program partners.  Most Shopify partners want more from their relationship with Shopify.  They see our product as best in class, but want more effective two-way communication, better ways to build skills, and opportunities to leverage their relationship with Shopify in the market.  They want to grow their impact, and pursue our mission on behalf of merchants,, as members of a community of partners.

You are the leader that will create the longer term vision and establish Shopify as having the industry-leading partnership experience.  This means creating a personalized experience at scale, enabled through new methods to build community, harness partner feedback to the benefit of merchants, and to recognize and celebrate our partners.

Your mission is to drive world-class partnering that optimizes and binds the three-way value exchange between Shopify, our merchants and our partners.

Key Responsibilities Include:

  • Design partner experience from onboarding to activation and growth in collaboration with other partner teams

  • Create the vision and define longer term investments for partner community and engagement including partner feedback forums and communications strategy

  • Build Partner community through associated tactics to support collaboration, recruitment, and learning opportunities 

  • Optimize two-way communication with our partners and develop effective feedback mechanisms to improve satisfaction, product adoption and success

  • Establish select partner groups to share market insights and develop plans based on merchant feedback and experience

  • Put partner recognition for merchant impact at the heart of Shopify plans 

  • Uncover hidden opportunities. Proactively find blockers to unlock growth, then aim and assemble the teams to solve them

  • Build an engagement and success team to scale this focus

Qualifications

  • Experience leading partner and/or developer programs, communications and community building

  • Strong problem-solving and analytical skills, capable of driving recommendations and decisions rooted in qualitative and quantitative data

  • Highly proficient and comfortable working with spreadsheets, models, and large data sets (SQL, Tableau, etc.)

  • Outstanding project management skills 

  • Experience leading a team and working cross-functionally in a highly matrixed organization

  • Excellent communication and presentation skills and acute attention to detail, allowing you to think big, adapt quickly, and influence peers and stakeholders effectively 

  • Able to think strategically, but stay on top of tactical execution

  • You generate and implement big ideas to drive improvements, innovation, and scale 

  • Experience creating management reporting and leading business review processes

  • Experience working across geographically dispersed teams to drive alignment and standardization 

Additional Information

Closing date: Wednesday May 4, at (11:59PM EDT).

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

See more jobs at Shopify

Apply for this job