Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture. 

The Senior Relationship Manager is responsible for the overall customer journey and experience. This begins with business development activities for prospective new customers, performing due diligence procedures and extends through all interactions with the client until the account is opened. The Senior Relationship Manager will continue to maintain a relationship with the client and work with the Private Client Manager to create value for customers. The Senior Account Manager is typically responsible for the larger and more complex clients. The Senior Relationship Manager is also responsible for managing and mentoring junior members of the Fintech Business Development Team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Identify new prospective clients and build book of business.
• Deepen relationships with existing clients by understanding client’s business model, their needs and progress towards goal achievement.
• Analyze data to derive actionable results for clients and prospects.
• Build trust with clients and prospects, as well as internal departments (Fintech, Compliance, Operations).
• Perform due diligence required to gain client approval from Compliance.
• Monitor client onboarding to ensure that accounts are opened in a timely and compliant manner.
• Identify problems early in the process and efficiently works towards a resolution.
• Work with key stakeholders to achieve goals for individual clients and the group as a whole.
• Provide mentorship and guidance to junior team members.
• Be the “voice of the customer” as it relates to product and process decisions. This may include the introduction of new products and services and the customer research that is required in order to bring them to market. Providing banking services to private clients also requires frequent interaction with Compliance, Cash Management and Technology personnel. Often, a healthy dialogue is needed in order to figure out the best way to efficiently and effectively serve clients in this space. Once internal decisions have been made, the role of the Account Manager is to communicate the impact of these decisions to clients in the most effective manner possible.
• Understand the nature of each client’s business and associated risks to Silvergate.
• Work with Compliance and Operations functions to mitigate risks and ensure that the client’s activity is consistent with bank policy, applicable laws and regulations. This includes an overall awareness and monitoring of customer interactions for early indicators.
• Maintain knowledge of all documentation required to open a business and/or personal account for Fintech customers, including auxiliary products that customers may require such as online banking, ACH origination, account analysis, etc.
• Maintain knowledge of wire transfer processes and procedures, both domestic and foreign, including foreign exchange conversion processes.
• Assist in the review of Private Client business account files to assure that all documentation has been received and proper CIP/OFAC has been performed in accordance with current policies and procedures.
• Assist in the retention and expansion of existing customer relationships through the provision of excellent customer service.
• Resolve client complaints and Bank errors promptly and appropriately.
• Ensure problem resolution balances client service and risk management.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• Rate negotiations, waiving fees or charges, NSF, overdraft and general risk management.

Job Dimensions

• Minimize controllable losses through compliance to policy and procedure.
• Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function.
• Operate within budget, if applicable, and continually monitor and look for opportunities to decrease costs.

Supervisory Responsibilities

• Responsible for Management and Mentoring of junior members of the Business Development Team.

KNOWLEDGE, SKILLS AND ABILITIES

• At least 8+ years of sales experience (financial services industry a plus).
• Experience working with service/support CRM systems.
• At least 2 years of management experience at a Financial Institution preferred.
• Two years prior banking experience preferred.
• High school diploma or equivalent, Bachelor’s degree preferred.
• Excellent interpersonal skills – personal, friendly, warm, caring.
• Ability to listen carefully and take notes.
• Positive attitude and willingness to serve others.
• Ability to explain pricing and negotiate with customers.
• Strong attention to detail.
• Ability to communicate clearly and concisely both orally and in writing.
• Experience with Microsoft Office programs and enterprise software systems.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear.
• Required to communicate with customer and coworkers verbally and in writing.
• Occasionally required to stand; walk.
• Occasionally required to lift up to 10 pounds.
• Required to sit for long periods and reach with hands and arms.
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Wire Specialist III is primarily responsible for the movement of funds at the request of internal and external customers. Maintains records of transfer procedures and ensures accurate processing. The Wire Specialist III must be able to work independently within established procedures associated with the specific job function. Independently performs a wide range of complex duties under the general guidance from supervisors. Wire processing is a fast-paced function requiring accuracy, multi-tasking and prioritizing. Responsibilities include continuous training and development in this area. Incumbent may be assigned other duties related to wires, Deposit Operations or Cash Management assignments and/or special projects. All employees should embrace the core values of the bank and incorporate these values in their daily interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General 

• Ensure daily wire assignment(s) are completed within the allotted timeframes.
• Performs research in response to inquiries from our internal clients regarding wire processing and follow through on pending issues.
• Provide verbal and written communication to internal and external clients regarding all aspects of wire processing, i.e. callbacks, status, service messages.
• Identifies and escalates non-routine issues and exceptions, such as potential fraud situations.
• Proactively seek ways to improve the wire operation efficiencies of the bank.
• Responsible for understanding the wire operations systems, and the vendor relationships as they relate to the bank. (FIS, FRB, PCBB, SWIFT).
• Project Implementation Testing and support for new initiatives.
• Universally trained to support Domestic/International and FX Wire Operations.
• Liaison between all wire operations systems and vendors.
• Responsible for understanding the Bank’s online banking system related to wire processing.
• Perform all tasks related to wire processing, input, verification, OFAC, travel rules, stop/hold verification, balancing, service messages and wire repair.
• Assist wire processing team with questions related to wire processing..

• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.

Decision Making

• Makes sound judgments regarding customer service and risk to the bank, effectively balancing both.

Job Dimensions

• Required to work a 40-hour week including Federal Holidays.
• May be required to serve in an on-call capacity to respond to an unforeseen circumstance or emergency and, if such circumstance arises, to report to work after the end of the employees’ regular shift and before the beginning of their next scheduled shift. This may include overnight weekends and holidays.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and organization skills.
• Ability to prioritize and identify wire transfers requiring immediate action.
• Must be able to work in a team environment.
• Strong customer service skills. The ability to provide exceptional customer service.
• Knowledge of basic math and problem solving.
• Knowledge and understanding of compliance and legal requirements; protecting customers: Anti- Money Laundering (AML), and fraud risk.
• Ability to operate various office equipment: Xerox machine, scanner, letter opener, calculator.
• Ability to operate a personal computer.
• Must have high school diploma or equivalent.
• Experience of at least 5 years banking in branch or back office operations, including wire processing or any of these combined.
• Proficient in Microsoft Word and Excel.
• Knowledge of banking applications and operations.
• Ten-key by touch
• Detail oriented
• Time management skills, ability to multi-task.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS
While performing the duties of this job, the employee is:

• Regularly required to talk or hear.
• Required to communicate with customer and coworkers verbally and in writing.
• Occasionally required to stand; walk.
• Occasionally required to lift up to 10 pounds.
• Required to sit for long periods and reach with hands and arms.
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Sr. Client Service Specialist is responsible for assisting in the retention and expansion of existing client relationships through the provision of superior client service. The Sr. Client Service Specialist is responsible for creating value for our clients by providing personal and friendly service and by being available and responding in an effective and timely manner. This position is responsible for being a product knowledge expert for our clients and resolving any problems quickly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Ensure appropriate operating policies and procedures are executed.
• Maintain knowledge of all documentation required to open a business account, including auxiliary products that customers may require such as ACH origination, Silvergate Exchange Network (SEN), FX services, etc.
• Answer high volume of calls, emails, and live chats.
• Maintain knowledge of wire transfer processes and procedures, both domestic and foreign .
• Investigate and clarify client requests, research and explore alternative solutions to ensure successful resolution, appropriately close and disposition interactions.
• Maintain or exceed established standards for client service, and resolve issues; escalate complex issues as necessary.
• Apply strong critical thinking and problem-solving skills to meet client needs.
• Ensure optimum productivity and accuracy in regard to client transactions.
• Ensure prompt and appropriate error resolution.
• Resolve client complaints promptly and appropriately.
• Ensure problem resolution balances client service and risk management.
• Maintain comprehensive knowledge of the Bank’s products and services.
• Meet deadlines
• Manages workload in a productive manner.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Communicates all client service-related issues/problems to management immediately.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• General risk management

Job Dimensions

• Manage internal controls to ensure passing audit controls.
• Minimize controllable losses through compliance to policy and procedure.
• Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function.

KNOWLEDGE, SKILLS AND ABILITIES

• At least 3-5 years of banking experience, commercial banking preferred.
• Excellent interpersonal skills – personal, friendly, warm, caring.
• Ability to listen carefully and take notes.
• Positive attitude and willingness to serve others.
• Strong attention to details.
• High school diploma or equivalent, Bachelor’s degree preferred.
• Experience with Microsoft Office programs and enterprise software systems.
• Ability to communicate clearly and concisely both orally and in writing.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Sr. Client Service Specialist is responsible for assisting in the retention and expansion of existing client relationships through the provision of superior client service. The Sr. Client Service Specialist is responsible for creating value for our clients by providing personal and friendly service and by being available and responding in an effective and timely manner. This position is responsible for being a product knowledge expert for our clients and resolving any problems quickly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Ensure appropriate operating policies and procedures are executed.
• Maintain knowledge of all documentation required to open a business account, including auxiliary products that customers may require such as ACH origination, Silvergate Exchange Network (SEN), FX services, etc.
• Answer high volume of calls, emails, and live chats.
• Maintain knowledge of wire transfer processes and procedures, both domestic and foreign .
• Investigate and clarify client requests, research and explore alternative solutions to ensure successful resolution, appropriately close and disposition interactions.
• Maintain or exceed established standards for client service, and resolve issues; escalate complex issues as necessary.
• Apply strong critical thinking and problem-solving skills to meet client needs.
• Ensure optimum productivity and accuracy in regard to client transactions.
• Ensure prompt and appropriate error resolution.
• Resolve client complaints promptly and appropriately.
• Ensure problem resolution balances client service and risk management.
• Maintain comprehensive knowledge of the Bank’s products and services.
• Meet deadlines
• Manages workload in a productive manner.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Communicates all client service-related issues/problems to management immediately.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• General risk management

Job Dimensions

• Manage internal controls to ensure passing audit controls.
• Minimize controllable losses through compliance to policy and procedure.
• Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function.

KNOWLEDGE, SKILLS AND ABILITIES

• At least 3-5 years of banking experience, commercial banking preferred.
• Excellent interpersonal skills – personal, friendly, warm, caring.
• Ability to listen carefully and take notes.
• Positive attitude and willingness to serve others.
• Strong attention to details.
• High school diploma or equivalent, Bachelor’s degree preferred.
• Experience with Microsoft Office programs and enterprise software systems.
• Ability to communicate clearly and concisely both orally and in writing.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Sr. Client Service Specialist is responsible for assisting in the retention and expansion of existing client relationships through the provision of superior client service. The Sr. Client Service Specialist is responsible for creating value for our clients by providing personal and friendly service and by being available and responding in an effective and timely manner. This position is responsible for being a product knowledge expert for our clients and resolving any problems quickly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Ensure appropriate operating policies and procedures are executed.
• Maintain knowledge of all documentation required to open a business account, including auxiliary products that customers may require such as ACH origination, Silvergate Exchange Network (SEN), FX services, etc.
• Answer high volume of calls, emails, and live chats.
• Maintain knowledge of wire transfer processes and procedures, both domestic and foreign .
• Investigate and clarify client requests, research and explore alternative solutions to ensure successful resolution, appropriately close and disposition interactions.
• Maintain or exceed established standards for client service, and resolve issues; escalate complex issues as necessary.
• Apply strong critical thinking and problem-solving skills to meet client needs.
• Ensure optimum productivity and accuracy in regard to client transactions.
• Ensure prompt and appropriate error resolution.
• Resolve client complaints promptly and appropriately.
• Ensure problem resolution balances client service and risk management.
• Maintain comprehensive knowledge of the Bank’s products and services.
• Meet deadlines
• Manages workload in a productive manner.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Communicates all client service-related issues/problems to management immediately.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• General risk management

Job Dimensions

• Manage internal controls to ensure passing audit controls.
• Minimize controllable losses through compliance to policy and procedure.
• Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function.

KNOWLEDGE, SKILLS AND ABILITIES

• At least 3-5 years of banking experience, commercial banking preferred.
• Excellent interpersonal skills – personal, friendly, warm, caring.
• Ability to listen carefully and take notes.
• Positive attitude and willingness to serve others.
• Strong attention to details.
• High school diploma or equivalent, Bachelor’s degree preferred.
• Experience with Microsoft Office programs and enterprise software systems.
• Ability to communicate clearly and concisely both orally and in writing.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Sr. Client Service Specialist is responsible for assisting in the retention and expansion of existing client relationships through the provision of superior client service. The Sr. Client Service Specialist is responsible for creating value for our clients by providing personal and friendly service and by being available and responding in an effective and timely manner. This position is responsible for being a product knowledge expert for our clients and resolving any problems quickly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Ensure appropriate operating policies and procedures are executed.
• Maintain knowledge of all documentation required to open a business account, including auxiliary products that customers may require such as ACH origination, Silvergate Exchange Network (SEN), FX services, etc.
• Answer high volume of calls, emails, and live chats.
• Maintain knowledge of wire transfer processes and procedures, both domestic and foreign .
• Investigate and clarify client requests, research and explore alternative solutions to ensure successful resolution, appropriately close and disposition interactions.
• Maintain or exceed established standards for client service, and resolve issues; escalate complex issues as necessary.
• Apply strong critical thinking and problem-solving skills to meet client needs.
• Ensure optimum productivity and accuracy in regard to client transactions.
• Ensure prompt and appropriate error resolution.
• Resolve client complaints promptly and appropriately.
• Ensure problem resolution balances client service and risk management.
• Maintain comprehensive knowledge of the Bank’s products and services.
• Meet deadlines
• Manages workload in a productive manner.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Communicates all client service-related issues/problems to management immediately.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• General risk management

Job Dimensions

• Manage internal controls to ensure passing audit controls.
• Minimize controllable losses through compliance to policy and procedure.
• Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function.

KNOWLEDGE, SKILLS AND ABILITIES

• At least 3-5 years of banking experience, commercial banking preferred.
• Excellent interpersonal skills – personal, friendly, warm, caring.
• Ability to listen carefully and take notes.
• Positive attitude and willingness to serve others.
• Strong attention to details.
• High school diploma or equivalent, Bachelor’s degree preferred.
• Experience with Microsoft Office programs and enterprise software systems.
• Ability to communicate clearly and concisely both orally and in writing.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future. Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Client Onboarding Specialist II is responsible for the initial enhanced due diligence review and onboarding of high-risk clients.

ESSENTIAL DUTIES AND RESPONSIBILTIES

General 

• Responsible for the timely and efficient review and onboarding of new accounts
• Perform initial enhanced due diligence on the Bank’s prospective clients that require additional review and analysis
• Responsible for understanding the nature of each client’s business and associated risks to Silvergate
• Identify and mitigate risks and ensure that the client’s anticipated activity is consistent with bank policy, applicable laws, and regulations
• Responsible for escalating clients requiring additional review due to the nature of the business (for example MSBs requiring BSA/AML Program review)
• Responsible for escalating any findings to Management or if appropriate the FCRM team
• Ensure optimum productivity and accuracy in regard to client review and onboarding
• Ensure appropriate operating policies and procedures are followed
• Maintain knowledge of all documentation required to open a business account for all customer types
• Maintain comprehensive knowledge of the Bank’s products and services
• Coordinate across teams to enhance client reviews and optimize compliance tools
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities

Decision Making

• General risk management
• This position is responsible for the approval of clients that may pose a Risk to the institution

KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience 
• Minimum 3+ years BSA/AML experience
• Minimum 2+ years of banking experience
• Minimum 1+ year of experience opening business banking accounts
• Manages workload in a productive manner
• Deadline driven, sets goals, and works strategically
• Excellent interpersonal skills – personal, friendly, warm, caring
• Ability to listen carefully and take notes
• Experience with Microsoft Office programs and enterprise software systems
• Positive attitude and willingness to serve others
• Strong attention to detail
• Previous BSA/AML responsibilities preferred

BANK SECRECY ACT 

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS

Remote working conditions. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customers and coworkers verbally and in writing
• Occasionally required to stand; walk
• Required to sit for long periods and reach with hands and arms
• Occasionally required to lift up to 10 pounds
• Able to read documents, computer screens, reports, and other communications and have the ability to adjust focus and close vision

Management reserves the right to add to, change and revise this description at any time. This description does not include any marginal functions that are incidental to the essential functions. Also, it does not imply that these are the only tasks to be performed by the incumbent. Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor. Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Cash Management Specialist II is knowledgeable of the Cash Management services designed for business customers through the electronic channels and provides professional, courteous, and efficient customer service to these business customers. Responsible for performing Tier II operational support responsibilities of Cash Management services including technical and general support to Bank personnel and business customers. Performs customer setups on the system; reviews and maintains customer files; monitors product usage and system operations; resolves problems within given authority. Helps in the coordination and support of audits and examinations. Performs a variety of routine daily tasks, prepares reports, and participates in special department projects. Duties will be conducted in accordance with Silvergate’s business plan and shall meet all regulatory requirements including those specified in Silvergate’s current policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Answers phones and provides support to bank personnel and customers regarding Cash Management issues including resolution and follow up. Communicates all customer service related issues/problems to management immediately.
• Comfortable diagnosing and problem-solving technical issues over the phone and via email.
• Provides Cash Management product support by reviewing set up documentation for accuracy and completing system set up of Cash Management services for business customers.
• Prepares daily/monthly reports and exception reports services to Management.
• Maintain an understanding of Cash Management services including but not limited to Business Online Banking, Remote Deposit Capture, ACH Originations, Wires and Mobile Banking.
• Installs equipment at client’s place of business or via remote computer access, if needed.
• Experience with client facing software products, i.e., QuickBooks, Quicken, etc.
• Completes system set up of Account Analysis accounts.
• Handles complex client issues, focusing on a solution.
• Excellent time management, prioritizing and communication skills.
• Assist with training new coworkers on the nuances of the online banking platforms.
• Identify process gaps and enhancements and collaborate with the supervisor to improve overall efficiency and quality.
• Responsible for timely completion of required training applicable to the position and effective application of such training in the performance of the position.
• Ability to analyze Cash Management product set ups and identify concerns and escalate as needed.
• Interact with software vendors to handle system or customer support issues.
• Provide problem resolution to both internal and external customers in support of customer retention and satisfaction objectives of Cash Management services.
• Work closely with the bank’s business customers in a diplomatic, insightful and responsive manner in order to meet the customers’ needs.
• Responsible for compliance with applicable laws, rules and regulations impacting Cash Management services.
• Maintain current knowledge of all federal and state laws and regulations, along with the Company’s policies and procedures.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of two years previous personal or commercial banking and general banking experience.
• Knowledge of bank operations and Cash Management products including but not limited to Business Online Banking, RDC, ACH, Wires services.
• General working knowledge of installing/downloading PC software and navigating through the Internet and ability to problem solve issues as presented.
• Ability to discuss bank products with customers in a courteous and professional manner both over the telephone and in person.
• Ability to organize and prioritize work.
• Skilled in operating office equipment such as; personal computer and various software.
• Proficiency in using Microsoft Word and Excel.
• Knowledge of Federal regulations.
• High school diploma or equivalent.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Corporate Training Manager (CTM) actively supports the organization by serving as the role that directs company training outside of compliance.  The CTM reports to the Director of People and Culture.  The CTM will be responsible for creating, developing and delivering training.  This role will focus primarily on giving all new hires a strong foundation from which job specific training can be built upon.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key member of the People and Culture Team:

• Plan, organize, and lead training programs, ensuring proper execution at all levels of the department.
• Ensure consistency in the delivery and application of training standards across the business and oversee the planning, prioritization, and development of new training programs and initiatives, ensuring that these programs and initiatives are consistent with the business overall strategies, objectives, and needs.
• Support all aspects of growing our people.
• Create materials that support foundation building for all new hires.
• Build training materials to teach our business.
• Work across the organization with key stakeholders and department managers to document and codify a basic understanding about what their team does.
• Deliver presentations via Zoom or Teams.
• Work closely with the People and Culture leadership team to verify that all work product is at our standard and builds upon existing information.
• Obtains and /or develops effective training materials utilizing a variety of media.
• Trains and coaches’ managers, supervisors and others involved in employee development efforts.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Modifies programs as needed.
• Manage the training function as a whole.
• Recruit/procure course leaders and trainers and outside resources as required.
• Work with department managers/trainers to track and manage the overall training budget, measure impact/effectiveness, and develop and report on other appropriate metrics.
• Organize and chair training meetings with departmental trainers.
• Oversee overall strategic management of the student/training library.
• Deliver/achieve relevant duties commensurate with the position.

General

• Maintains knowledge of trends, best practices, and regulatory changes.
• Maintain current knowledge of all federal and state laws and regulations, along with the Company’s policies and procedures.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

KNOWLEDGE, SKILLS AND ABILITIES

College degree preferable and/or relevant HR training and development experience.

• 6+ years of experience building training and people development programs.
• Knowledge of Crypto currency, Digital banking or banking a benefit.
• Organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Willingness to make a difference in the employment experience of every member of the Silvergate team!

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Required to sit for long periods and reach with hands and arms
• Occasionally required to lift up to 25 pounds
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The FX Junior Trader is responsible for supporting the activities of the trading desk, including, but not limited to: data entry, report generation, reconciliation, third-party system interaction, some cross-functional collaboration, and other related similar tasks as assigned.  The candidate will be required to work primarily during standard hours of operation but be flexible to cover other shifts as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Job Requirements

• Required work shift Monday-Friday, 8:00am-5:00pm PST.
• May be required to serve in an on-call capacity to respond to an unforeseen circumstance or emergency and, if such circumstance arises, to report to work after the end of the employees’ regular shift and before the beginning of their next scheduled shift. This may include overnight weekends and holidays.

General

• Executing FX transactions for SI clients with oversight from Trading Manager and other trading desk staff.
• Assist the FX Trading Desk in keeping positions and P&L updated by booking executed trades in various online third-party systems and in Excel.
• Assist in reconciliation and generation of FX reports across platforms and applications.
• Problem solving involving the identification and analysis of data issues.
• Assist with project tasks for strategic initiatives.
• Perform general tasks and meet deadlines as needed for the FX Department.
• Maintain knowledge of current FX & crypto markets and industry developments.
• Collaborate cross-functionally with other departments to complete tasks as needed.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• Supervision is generally provided to establish and review broad objectives relative to basic job duties.
• Independent thinking and judgment are required to follow study previously established, often partially relevant, guidelines as assigned.
• Problem solving involves identification and analysis of diverse problems, answers are usually found by reviewing complex regulatory reference materials, Bank procedures and applying them to Bank practices. Guidance is usually provided on specific sources to review and solutions/recommendations are reviewed prior to report finalization.

KNOWLEDGE, SKILLS AND ABILITIES

• Preferred undergraduate degree, or equivalent, from accredited college or university
• At least 1-2 years’ experience in FX at a Bank, Financial Services company or Corporation, with evidential understanding of the FX markets and the tools and systems that support that market
• Knowledge of third-party trading platforms and payment systems a plus
• Strong personal organizational skills
• Strong analytical skills (arithmetic, critical thinking, problem solving, research, analysis, data management)
• Advanced Excel skills a must
• Excellent communication skills
• Ability to work in a high-stress environment
• Ability to follow orders and use common sense to complete tasks on time
• Ability to work independently
• Ability to work flexible hours as needed
• Ability to generate respect and trust

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Model Risk Manager plays a leading role in implementing and executing Silvergate’s Model Risk Management (MRM) program. The candidate works closely with model developers and owners, and coordinates with partners in Audit, Compliance, and Risk

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Guide model owners and users in the development and implementation of effective controls.
• Conduct independent validations to identify and manage risks specific to a model.
• Pinpoint risks shared by a range of models and estimate the potential impact on the bank.
• Develop systems for monitoring and evaluating model performance.
• Clearly communicate review findings and ongoing analysis to senior management and model owners.
• Track findings and ensure that they are addressed in a timely manner.
• Maintain the Enterprise's model inventory and model documentation library and validation review schedule.
• Monitor internal/external audit and regulatory issues to ensure timely remediation.
• Establish and maintain relationships within assigned business units and throughout the enterprise.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.

KNOWLEDGE, SKILLS AND ABILITIES

• Undergraduate degree in a quantitative discipline (e.g. Statistics, Engineering, Mathematics, etc) and at least 7 years of relevant experience.
• Graduate degree in a quantitative discipline (e.g. Statistics, Engineering, Mathematics, etc) and at least 5 years of relevant experience.
• In-depth knowledge of regulatory guidance (OCC 2011-12/SR 11-7).
• Proficiency in R and / or Python.
• Superior written and oral communication skills, with the ability to communicate effectively at all levels of the organization, with particular emphasis on being able to articulate complex topics in a manner digestible to a wide audience.
• Ability to work with and manipulate large data sets.
• Demonstrated self-starter who can work independently with minimal supervision as well as in a highly collaborative team.
• Ability to manage multiple projects at once and meet deadlines.
• Some experience working under the Agile framework would be preferred.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future. Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

This position is part of the team responsible for supporting various banking and non-banking systems and services. This position will contribute to developing, testing, integrating, auditing, and supporting these systems.

The Network Engineer’s role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization, including SDWan. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end user training where required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategy & Planning

• Collaborate with management, team members, and department leaders to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Develop, implement, and maintain policies, procedures, audit artifacts, and associated training plans for network administration, usage, and disaster recovery.

Acquisition & Deployment

• Design and deploy company LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, SD-WAN, and other hardware.
• Experience with a hybrid clouds especially Azure endpoints and management of AWS landing zones.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Oversee new and existing equipment, hardware, and software upgrades.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.

Operational Management

• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed.
• Monitor, configure, and maintain VPN user access activity and abilities.
• Monitor, configure, and maintain CASB products such as Zscaler or Forepoint.
• Ensure network connectivity of all servers, workstations, telephony equipment, printer/copiers, and other network appliances.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Perform server and security audits, and system backups and recovery.
• Manage and/or provide guidance to junior members of the team.
• Will be an audit control owner and will be responsible for producing audit evidence on strict time schedules for compliance and security governance.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Must adhere to the company’s core values of Integrity, Innovative, Act Like an Owner, Work Hard/Have Fun, Superior Service, and Teamwork.

Decision Making

• Evaluate and recommend cost effective hardware and software solutions to meet specific bank business objectives.

KNOWLEDGE, SKILLS AND ABILITIES

• University degree in computer science or electrical engineering and/or 5 years equivalent work experience.
• Certifications in Cisco networking operations a plus.
• Proven experience and success with LAN, WAN, WLAN, SD-WAN, and WWAN design and implementation.
• Experience with OSPF, BGP, and other routing protocols.
• Experience with Palo Alto firewalls and a Cisco route and switch environment.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Experience with Viptella or other SD-WAN products.
• Experience using and managing SIEM products.
• Experience with 802.1x configuration and management, especially Clearpass.
• Strong, hands-on technical knowledge of network and PC operating systems.
• Excellent knowledge of hosted telephony systems, including conversions from host to hosted.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Excellent hardware troubleshooting experience.
• Extensive application support experience with network monitoring and packet analysis tools.
• Competence with testing tools and procedures for voice and data circuits.
• Knowledge of applicable data privacy practices and laws.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• On-call availability for 7 days per month.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Occasionally required to lift up to 10 pounds
• Required to sit for long periods and reach with hands and arms
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Senior Business Analyst will report to the Business Analysis and Testing Manager and will work closely with management from various operational teams to implement process improvement supporting approved strategic change initiatives. The Senior Business Analyst will collaborate with business team leads and leverage prior experience with business analysis activities in the financial services industry to drive continuous improvement in process efficiency related to business transition activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with various stakeholders to identify and document business needs by eliciting, defining, verifying, and validating requirements to propose and implement solutions.
• Collaborate with the Project Management Office to ensure project timeliness and provide project deliverables.
• Use applicable methods depending on project need such as Agile or Waterfall to write requirements in the form of user stories and acceptance criteria or develop business requirement documents.
• Has a good grasp of functional and technical specification documents.
• Identify areas for process improvement and help streamline to increase department efficiency.
• Partner and mentor other analysts to collaborate on team dependencies and build the Business Analysis Center of Excellence.
• Support and be responsible for product backlog development, user story development and overall product quality and customer satisfaction.
• Support and conduct User Acceptance Testing of system enhancements and new applications.
• Support configuration of system enhancements and new applications.
• Leverage prior experience in financial services to make best practice recommendations related to business process.
• Maintain knowledge of currently deployed bank systems and integrations along with business unit utilization of given systems.
• Maintain current knowledge of all federal and state laws and regulations, along with the Company’s policies and procedures.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• Ability to align business processes and strategy

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s Degree or equivalent work experience.
• 5+ years of responsibility as a business analyst.
• 3+ years in financial services.
• Business principles and techniques of administration, organization, and management to include and in-depth understanding of the key business issues that exist in the banking industry.  These include, but are not limited to, knowledge of strategic and operational planning, personnel administration, federal, state, and local laws, financial and cost analysis.
• Systems design and development process, including requirements analysis, testing, installation, evaluation, and operational management.
• Technical certifications related to CBAP, CCBA, CSPO, CSM, or Lean Six Sigma a plus.   

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear
• Required to communicate with customer and coworkers verbally and in writing
• Occasionally required to stand; walk
• Required to sit for long periods and reach with hands and arms
• Occasionally required to lift up to 25 pounds
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.