What is SimpleTire?

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise. Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.   

To learn more about SimpleTire, visit https://simpletire.com/about

Position Overview

TheWholesale Special Order Account Managerwill be responsible for managing andexecuting relationships in support of On Demand and Fleet customers with the goal of growing overall account revenue and units to achieve installation KPIs and gross margin objectives.This position reports to the Vice President, Wholesale as a part of the Wholesale Sales Team.

Job responsibilities:

Manage and execute relationships in support of Wholesale Accounts

• Responsible for acquiring and growing wholesale accounts including units, revenue, and gross margin objectives
• Establish clear communication, working relationship, and growth strategy for On Demand and Fleet Customers
• Assess current business to identify and make recommendations for future business opportunities to ensure maximizing sales and profitability
• Analyze data to make recommendations around potential pricing and promotions for account to drive additional service opportunities and tire business
• Serves as the single point of contact for OnDemand and Fleet Sales
• Analyze, provide insight and make recommendations on solutions to issues

Business Development Support

• Collaborate with VP Wholesale and team to secure, retain and grow accounts
• Responsibility for executing growth strategies through researching and qualifying leads and cold calling potential clients

Will perform miscellaneous job-related tasks as assigned.

Qualifications

Minimum Job Requirements

• 3+ Years of business development, sales, and account management experience
• Bachelor's or equivalent work experience
• Proven track record of building out customer and client relationships in targeted areas
• Established book of business
• Tire selling experience highly preferred
• Automotive experience preferred
• Computer software proficiency (GSuite, MS Office suite)
• A demonstrated track record of meeting/exceeding goals 
• Ability to successfully negotiate 
• Strong problem solver

Knowledge, Skills and Abilities Required

• Functional/Technical Expertise
• Judgment & Decision Making
• Self - Management
• Delivers Results

Working Conditions and Physical Effort

• Ability to sit for long periods of time.
• Continuous computer screen viewing and typing

Manager, eCommerce, Data Analytics

What is SimpleTire?

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise.Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.   

To learn more about SimpleTire, visit https://simpletire.com/about

Position Overview

TheManager, eCommerce Data Analyticsreports directly to the Head of Business Intelligence and Analytics and plays a critical role in influencing the SimpleTire operating strategy with a focus on better serving SimpleTire’s customers. This individual will have a proven track record in performing complex analysis and  leveraging analytical insights to influence strategic initiatives and delivering business-critical reporting to business leadership.  

 Specifically, the Manager, eCommerce Data Analytics will be responsible for providing data, analysis and insights to support DTC  strategy development and data-driven business decisions.

Job responsibilities:

• Performs complex  web analytics analysis and reporting across the DtC Channel
• Creates actionable daily/weekly reporting to identify emerging trends and deliver insights on site performance including overall DtC KPIs, A/B Testing, and Personalization results
• Leads projects within site analytics to effectively communicate impacts to performance for site enhancements
• Performs actionable analysis on clickstream data to support optimizing page effectiveness, journey optimization, product, and content placement optimization, site friction points, traffic, and conversion metrics
• Analyzes customer data from Snowflake utilizing SQL to join, aggregate, and filter to effectively display results and identify opportunities for optimization
• Designs and builds user-friendly dashboards with high adoption rates. Regardless of the tool or approach, keep user experience in mind, creating visually engaging and relatively frictionless data environments.
• Develops models to uncover opportunities associated with site optimization, customer journey, and personalization to maximize customer lifetime value
• Drives A/B testing -- including test development and post-experiment analysis
• Proactively identifies business opportunities to innovate and drive results
• Provides thought leadership and establish best practices to eCommerce teams outside of the Analytics Center of Excellence

Will perform miscellaneous job-related tasks as assigned.

Qualifications

Minimum Job Requirements 

• Bachelor’s Degree in Data Analytics or related field
• 3+ years of hands-on experience in Business Analytics with strong experience in statistical techniques and their application in solving business questions
• 3+ years of experience in DTC/Ecommerce analytics
• Advanced understanding of site, customer, and performance marketing KPIs
• 3+ years related experience in qualitative/quantitative analysis, reporting, ad hoc analysis
• 3+ years of experience in SQL and/or Python
• 3+ years of experience with data visualization tools such as Power BI/Tableau

Knowledge, Skills and Abilities Required

• Experience with A/B, Multivariate testing and personalization is required
• Experience with GA360, Snowplow Analytics, or Adobe Analytics is required
• Basic understanding of Google Tag Manager
• Experience working with disparate data sets, data mining, data/text, visualization tools, and creation of dashboards
• Excellent communication skills (written & verbal)
• Works independently and makes decisions with risk-mitigation considerations
• Collaborates well with others

Working Conditions and Physical Effort

• Ability to sit for long periods of time.
• Continuous computer screen viewing and typing

TheSupport Specialistis a remote inbound/outbound customer service call center role that is focused on creating strong communication pathways between SimpleTire and its customers. This role will require that someone have excellent customer service skills, familiarization in de escalation tactics, is highly organized and has exceptional attention to detail. As this is a customer-facing role, the Support Specialist is an extension of SimpleTire, and will need to conduct themselves with a polite, clear, and concise demeanor. 

TheSupport Specialistis responsible for: 

• Handling inbound and outbound phone calls, emails, and chat from online customers. Verifying customer account information and order information. Managing on average 30-40 calls per day. 
• Processing online orders, returns, replacements, adjustments, warranties, and installations. Tracking deliveries, installation, inventory, pricing, and ensuring all customers’ needs are met. 
• Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. Understanding and resolving customer questions, concerns, issues, and needs. Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. 
• Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
• Handling special projects or other duties as assigned.

The Ideal Candidate Has/Is: 

• Prior experience - 6 months to 2 years of prior experience in a call center environment - receiving inbound customer service calls and/or conducting outbound customer service calls.
• Adaptable and Dependable -Ideally available to work full time during hours of operation (8am – 7pm M-F, 9am – 5pm Sat) including split shifts and evening hours. Ability to support holiday work hours of operation until 8pm.
• Prior Education -High school diploma required, Associates/Bachelors degree preferred.
• Highly communicative- able to clearly and concisely facilitate the flow of communication and to field questions and concerns in an organic and effervescent way. Excellent written and verbal composure. 
• Externally polished and focused- ability to represent SimpleTire’s commitment to providing incredible outbound relations to all within the SimpleTire network. Highly engaged and upbeat, with a customer first mentality.
• Listening skills- ability to listen to a Tire Installers’ needs and concerns to help solve problems quickly and easily.
• Organized and detailed- updating the documents and sheets consistent with the process flow. Desire to support our customers’ needs with excellent follow through and detail. 
• Calm and composed- Demonstrated ability to remain calm in escalated environments. Can effectively manage an ever-evolving work environment with a positive, upbeat attitude and outlook. 
• Mental Agility- ability to think quickly and shift priorities rapidly as necessary. Coachable and open to change. Demonstrated critical thinking skills, with the ability to multitask and work independently. 
• Digitally Savvy- Thorough understanding of computer systems and experience with Google and/or Microsoft office suite.
• Bi-Lingual (not required) -Ability to fluently speak and write in Spanish is a bonus.
• Prior interest in the retail/automotive industry (not required)

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Sitting for long periods of time.

Additional Schedule Details

• Hours of Operation: 8am - 7pm Easter M-F, 9am - 5pm Saturday (Closed Sundays, Thanksgiving Day, Christmas Day)
• Holiday Black Out Periods: November 24th thru December 31st
• Agent Schedules: Vary based upon business needs; 40 hour work week schedules are preferred, 25 hour work week minimum 

Benefits and Perks

• Medical, dental, vision, STD, LTD, Company paid Life Insurance, 401k with Employer match, 15 days of Paid Time Off, and 8 paid holidays.
• Company sponsored events, casual dress code, free snacks & SWAG, corporate discounts, and free parking (when applicable).

What is SimpleTire?

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise.

Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.   

SimpleTire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, covered veteran status, or any other class protected by applicable law. EEO Employer M/F/NB/Vet/Disabled. SimpleTire will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws

What is SimpleTire?

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise.

Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.   

To learn more about SimpleTire, visit https://simpletire.com/about.

Position Overview 

The Supplier Relations Manager is tasked with ensuring our customers get the best tires at the best prices by working with our suppliers and internal teams. The Supplier Relations Manager will oversee daily activities in purchasing and account management to include administering, negotiating, renewing, filing, evaluating for availability (price, term, and quality of products). By being a liaison between the SimpleTire sales team and our suppliers, we will be able to identify product opportunities that create a win/win for our customers and our suppliers.

As a Supplier Relations Manager, your essential job functions will include the following:

• Execute SimpleTire strategy and programs to achieve volume and profitability goals with assigned supplier group
• Work with new or existing suppliers to negotiate, renegotiate, and administer contracts to secure the lowest pricing for our customers
• Diversify our supplier base by acquiring and onboarding new suppliers
• Build and maintain relationships as the point of contact for up to 50 existing suppliers
• Create partnerships with suppliers to enable SimpleTire to have the broadest assortment in the industry
• Align with KPIs that create opportunities for growth and improvement both for Simple Tire and our Supplier partners
• Collaborate with the sales team to identify and capitalize on promotional opportunities to grow business
• Manage special projects that require cross-functional collaboration with internal teams such as Technology, Marketing, etc.
• Develop and implement purchasing management instructions, policies, and procedures
• Identify opportunities for cost savings

Position Requirements

• Comfort and flexibility in a fast-paced, evolving environment
• 3-5+ years of account management experience including strong negotiation skills
• Bachelor's degree + related experience OR high school diploma/general education degree (GED) + related experience in tire sales/automotive industry
• Experience with inventory management, demand planning and forecasting
• Excellent time-management and organizational skills
• Detail and data oriented, with an ability to build reports to substantiate research and findings
• Able to manage several tasks simultaneously to timely completion
• Experience with Microsoft Office suite or Google Office Suite, especially Excel and/or Sheets
• Knowledge of tires/tire industry or OEM automotive parts and service experience preferred, but not required

Competencies Required

• Results Orientation
• Relationship Building
• Vendor and Supplier Management
• Organizational Agility
• Initiative
• Influence
• Customer Focus
• Strategic Thinking; Critical Thinking
• Operational Excellence

Reporting Relationship

The Supplier Relations Manager will report directly to the Senior Supplier Relations Manager. 

Travel

This role is completely remote, with occasional/infrequent travel (2-4 times/year) to the company’s headquarters in Trevose, Pennsylvania. There may also be some travel to suppliers along the year. 

Physical Job Requirements

Continuous viewing from and inputting data to a computer screen, and sitting for long periods of time. 

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SimpleTire is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status, or any other class protected by applicable law.  EEO Employer M/F/Vet/Disabled. SimpleTire will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws.

Director CRM

What is SimpleTire?

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise.Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.   

To learn more about SimpleTire, visithttps://simpletire.com/about.

Position Overview 

The Director, CRM will be a leader within the Marketing organization and report to the Chief Marketing Officer. S/he will lead a team responsible for customer acquisition, lifecycle management, and retention strategy and execution through owned marketing channels such as Email and SMS/Text. Moreover, this director will be a thought partner, working closely with the Analytics team on customer segmentation, audience targeting,  cohort measurement and analytics including customer satisfaction (i.e. NPS). S/he will also help shape the overall customer experience in collaboration with the eCommerce, Product/Digital Experience, Customer Care, Merchandising and Brand/Content teams. The successful candidate will have the exceptional analytical capabilities and insight required to inform and influence broader company strategy and decision making. 

The position requires a strong understanding of CRM business practices in an eCommerce business environment, a solid understanding of current CRM analytical solutions as well as broad technical background in CRM and understanding of functions and capabilities.

S/he will provide direction and thought leadership around consumer segments and motivations, and lead growth in consumer engagement and Lifetime Value.This Director will be sought out as a thought-leader and will collaborate with cross-functional partners in the direct-to-consumer andbusiness-to-business marketplaces to coordinate and support strategy andcampaign execution. 

This role requires an entrepreneurial and independent thinker with strongstrategic, analytical, and creative skills and a leadership and work stylecharacterized by agility, ingenuity and the ability to manage and maximizeinternal and external resources and channels while leveraging keyrelationships. 

Essential job functions:

• Provide strategic vision and leadership to a team of approximately 3 team members supporting the DTC and B2B channels. 
• Develop, align and execute a strategic CRM roadmap to acquire and optimize the lifetime value of a SimpleTire lead and customer with a focus on improved brand communication, customer engagement, retention and ROIinclusive of people, processes, and tools
• Build and maintain a customer segmentation of SimpleTire’s customer base, translating into customer insights, and cascading insights across the organization 
• Drive CRM as a marketing channel P/L, focused on growing the business results through growing, maintaining, and retaining customer base
• Build the CRM infrastructure to leverage cutting edge tools and processes andnew analysis methodologies that use our customer data for continuously improving customer segmentation and audience targeting; inclusive but not limited to response modeling, cannibalization studies, cluster analysis, customer product affinities
• Understand the SimpleTire.com end-customer, motivations, value proposition messaging and engagement strategies most relevant to segments
• Proactively design and implement audience segmentation strategies in marketing campaigns. This includes testing strategies for optimizing cadence, content, and channel mix of marketing campaigns for customer acquisition, retention, and reactivation
• Develop the tools & capabilities to monitor and grow targeted consumer engagement, acquisition and retention; managing the customer database, establishing routine processes, creating and using CRM tools, and KPI management
• Partner with relevant teams to translate new customer segmentation insights into optimizations across the business (e.g., Performance Marketing and Digital Experience)
• Proactively design and implement business intelligence solutions that will provide internal users and management with essential information that informs strategic decisions and improves current business operations
• Manage and maintain positive, productive and collaborative relationships with external partners such as agencies or vendors

Position Requirements

• Bachelor’s Degree, MBA preferred
• Experienced (7+ years) cross-channel marketing strategist, preferably in ecommerce or retail but minimally in consumer-focused industry  
• Team-oriented business owner with proven success in driving flawless execution on strategic plans in a fast-pacedentrepreneurial marketing environment with ability to build effective workflow, processes, tools, and reporting
• Ability to flex between micro and macro level thinking and work with all levels of management and deep dive into small and big issues across the whole scope of the business. 
• Equal strengths in analytical and critical thinking with extensive experience in analytical segmentation, response analysis, ROI analysis, modeling, and measurement methodology, preferably in the retail industry or with a marketing service provider to retailers
• Experience with Business Intelligence suites such as QuickSight, Qlikview, Tableau, Power BI, etc; proven expertise in using Microsoft R, SQL or similar to perform frequent data exploration and analysis 
• Experience working with ESPs (i.e. email service providers) and Product teams in agile environment and JIRA
• Passion and knowledge around consumer behavior
• Strong interpersonal skills and proven communicator  with strong written and verbal communication skills
• Strong project management, data management, and seasonal marketing planning skills are required; adept at managing multiple projects/seasons at once
• Attention to detail and strong follow-up
• Ability to establish and build productive relationships, both internal and external by communicating effectively inside and outside the organization

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.

Travel

This role is completely remote, with occasional/infrequent travel (2-4 times/year) to the company’s headquarters in Trevose, Pennsylvania. 

Physical Job Requirements

Continuous viewing from and inputting data to a computer screen, and sitting for long periods of time. 

Title:                       Customer Care Associate (REMOTE) FT/PT

Reports To:              Director of Customer Care / Customer Care Supervisor

Pay:Starting at $15/hour

Hours:8am - 7pm M-F, 9am - 5pm Saturday(Closed Sundays, Thanksgiving Day, Christmas Day)

TheCustomer Care Associateis a remote inbound/outbound customer service call center role that is focused on creating strong communication pathways between SimpleTire and its customers. This role will require that someone have excellent customer service skills, familiarization in de escalation tactics, is highly organized and has exceptional attention to detail. As this is a customer-facing role, the Customer Care Associate is an extension of SimpleTire, and will need to conduct themselves with a polite, clear, and concise demeanor. 

TheCustomer Care Associateis responsible for: 

• Handling inbound and outbound phone calls, emails, and chat from online customers. Verifying customer account information and order information. Managing on average 30-40 calls per day. 
• Processing online orders, returns, replacements, adjustments, warranties, and installations. Tracking deliveries, installation, inventory, pricing, and ensuring all customers’ needs are met. 
• Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. Understanding and resolving customer questions, concerns, issues, and needs. Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. 
• Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
• Handling special projects or other duties as assigned.

The Ideal Candidate Has/Is: 

• Prior experience - 6 months to 2 years of prior experience in a call center environment - receiving inbound customer service calls and/or conducting outbound customer service calls.
• Adaptable and Dependable -Ideally available to work full time during hours of operation (8am – 7pm M-F, 9am – 5pm Sat) including split shifts and evening hours. Ability to support holiday work hours of operation until 8pm. Adaptable and dependable.
• Prior Education -High school diploma required, Associates/Bachelors degree preferred.
• Highly communicative- able to clearly and concisely facilitate the flow of communication and to field questions and concerns in an organic and effervescent way. Excellent written and verbal composure. 
• Externally polished and focused- ability to represent SimpleTire’s commitment to providing incredible outbound relations to all within the SimpleTire network. Highly engaged and upbeat, with a customer first mentality.
• Listening skills- ability to listen to a Tire Installers’ needs and concerns to help solve problems quickly and easily.
• Organized and detailed- updating the documents and sheets consistent with the process flow. Desire to support our customers’ needs with excellent follow through and detail. 
• Calm and composed- Demonstrated ability to remain calm in escalated environments. Can effectively manage an ever-evolving work environment with a positive, upbeat attitude and outlook. 
• Mental Agility- ability to think quickly and shift priorities rapidly as necessary. Coachable and open to change. Demonstrated critical thinking skills, with the ability to multitask and work independently. 
• Digitally Savvy- Thorough understanding of computer systems and experience with Google and/or Microsoft office suite.
• Bi-Lingual (not required) -Ability to fluently speak and write in Spanish is a bonus.
• Prior interest in the retail/automotive industry (not required)

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Sitting for long periods of time.

Additional Schedule Details

• Holiday Black Out Periods: November 24th thru December 31st
• Agent Schedules: Vary based upon business needs; 40 hour work week schedules are preferred, 25 hour work week minimum 

Benefits and Perks

• Medical, dental, vision, STD, LTD, Company paid Life Insurance, 401k with Employer match, 15 days of Paid Time Off, and 8 paid holidays.
• Company sponsored events, casual dress code, free snacks & SWAG, corporate discounts, and free parking (when applicable).

We are hiring for the following states: 

Pennsylvania, New York, New Jersey, Ohio, Massachusetts, Connecticut, Florida, Arkansas, Utah, Indiana, and South Carolina.

SimpleTire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, covered veteran status, or any other class protected by applicable law. EEO Employer M/F/NB/Vet/Disabled. SimpleTire will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws

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Our Story

SimpleTire is what you get when you pair two brothers who are passionate about tires with a tech junky who’s obsessed with efficiency.

Co-founded as the shared vision between brothers Andy and Josh Chalofsky, and their longtime friend Kenny Pratt, we are the answer to the overly complicated and daunting task of buying replacement tires, for everyone.

Our story began as an idea that emerged when Andy and Josh were working in their family’s brick and mortar tire business and realized the business could work well in an e-commerce environment. As the market began to shift towards new technologies, it was clear to them that e-commerce would be the next forefront for the tire industry and wanted to create a solution that would incorporate private businesses.

In 2012, our co-founders successfully converted the traditional business model into a technology-driven model, which linked independent tire distributors across the country into one seamless e-commerce network, creating SimpleTire.

Today, our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.

We employ 110+ people in our headquarters located in the greater Philadelphia area. We are proud of the culture we have created where every team member plays an integral role in the company’s success. In 2020 t e Company was named a “Best Places To Work” by Tire Business Magazine and was awarded “Top Workplace in the Delaware Valley by the Philadelphia Inquirer.

Company Overview

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement.

A way that’s more welcome. That’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices. And gets you on your way, feeling good. A way with lots of data, and tech, and smart thinking. From step one to step done. A way better experience for tire replacement. That's our way. That’s our promise.

Way simple. Way better.

Company Overview

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement.

A way that’s more welcome. That’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices. And gets you on your way, feeling good. A way with lots of data, and tech, and smart thinking. From step one to step done. A way better experience for tire replacement. That's our way. That’s our promise.

Way simple. Way better.

Our Story

SimpleTire is what you get when you pair two brothers who are passionate about tires with a tech junky who’s obsessed with efficiency.

Co-founded as the shared vision between brothers Andy and Josh Chalofsky, and their longtime friend Kenny Pratt, we are the answer to the overly complicated and daunting task of buying replacement tires, for everyone.

Our story began as an idea that emerged when Andy and Josh were working in their family’s brick and mortar tire business and realized the business could work well in an e-commerce environment. As the market began to shift towards new technologies, it was clear to them that e-commerce would be the next forefront for the tire industry and wanted to create a solution that would incorporate private businesses.

In 2012, our co-founders successfully converted the traditional business model into a technology-driven model, which linked independent tire distributors across the country into one seamless e-commerce network, creating SimpleTire.

Today, our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.

We employ 110+ people in our headquarters located in the greater Philadelphia area. We are proud of the culture we have created where every team member plays an integral role in the company’s success. In 2020 t e Company was named a “Best Places To Work” by Tire Business Magazine and was awarded “Top Workplace in the Delaware Valley by the Philadelphia Inquirer.

Position Overview 

The Vice President of Merchandising will be responsible for creating multi-channel merchandising, pricing and promotional strategies to drive topline salesand profit and gain market shareacross DTC owned (SimpleTire.com) and marketplace channels including Amazon and Ebay; and B2B channels including first party relationships, wholesale and fleet sales.  Leading the channel strategy and pricing and promotions teams, and collaborating with cross functional partners, this leader will help shape the marketplace to ensure SimpleTire has the most appropriate product assortment at each consumer touchpoint and optimize channel performance,ensuring a best-in-class, seamless and personalized customer experience that is “on-ST brand” for all types of customers. The VP Merchandising will partner with DTC and B2B operating partners tocreate multi-year, channel growth plans to drive topline sales and profit.  

 This role requires a results-driven, ecommerce, retail, customer focused executive; and a proven leader, team builder and strategist with the ability to leverage business and consumer data and insights to deliver sales, profit and growth. The successful candidate will be anentrepreneurial and independent thinker with a leadership and work style characterized by agility and ingenuity.

As the VP Merchandising, your essential job functions will include the following:

• Responsible for cross channel promotional plan and merchandise assortment
• Leverage consumer insights to develop a differentiated catalog for each channel to meet customer needs and brand value propositions and leverage promotions and content to keep customers engaged.
• Analyze market intelligence completed by the Analytics COE to identify merchandising opportunities & threats across channels
• Monitor & analyze performance data by channel to identify opportunities or changes in strategy.
• Partner with DTC/B2B Sales and Operations teams to create forecasts by channel.
• Grow category to deliver aggressive revenue and margin targets.
• Drive weekly/monthly performance management analysis, insights, and recommendations.
• Lead the strategic development and execution of site, promotions, customer messaging and holiday/seasonal launches.
• Develop pricing strategies to achieve sales & margin targets across DTC channels & B2B.
• Own pricing engine (Data inputs, algorithms, logic, pricing processes)
• Own pricing master database including tire market data & competitive pricing data.
• Analyze marketplace & competitor data to identify pricing & promotion opportunities.
• Partner with Manufacturer Relations, Marketing & DTC channel leaders to create promotional strategy and revenue forecasts, and tests, tracks, analyzes and monitors performance Partner with Manufacturer Relations to create revenue forecasts
• Partner with Supply Chain and Operations to ensure product delivery based on go-to-market strategy and individual channel needs (i.e. same day delivery)
• Partners with Marketing to promote products to customers

Other Duties as assigned

Position Requirements

• 10+ years of Merchandising experience including 5+ years in an ecommerce environment. 
• Focus on long term profitable growth.
• Balance brand with business relentlessly focusing on the consumer.
• Disciplined approach to manage Brand and Product KPI’s including margin, productivity, and commonality targets, leveraging data, insights and performance.
• Ability to navigate and manage market complexities.
• Strong background in data driven decision making coupled with a deep understanding and appreciation for consumer experience.
• Demonstrated results on self-initiated vision and strategy from opportunity identification to stakeholder alignment to delivered impact
• Experience collaborating with and delivering results with a cross functional, multi-disciplinary partners.
• Entrepreneurial minded leader who has been successful in operating in a dynamic, fast-paced environment
• Hands on leader who is willing to roll up their sleeves and at the same time set direction based on Company initiatives and goals
• Highly organized, prepared and persuasive communicator with the ability to explain complex issues in a simple way

Physical Job Requirements

Continuous viewing from and inputting data to a computer screen.
 

Benefits and Perks

• Excellent medical, dental, vision, STD, LTD, Life Insurance, 401K, PTO
• Company sponsored events, casual dress code, free snacks, corporate discounts, free parking.

Our Story

SimpleTire is what you get when you pair two brothers who are passionate about tires with a tech junky who’s obsessed with efficiency.

Co-founded as the shared vision between brothers Andy and Josh Chalofsky, and their longtime friend Kenny Pratt, we are the answer to the overly complicated and daunting task of buying replacement tires, for everyone.

Our story began as an idea that emerged when Andy and Josh were working in their family’s brick and mortar tire business and realized the business could work well in an e-commerce environment. As the market began to shift towards new technologies, it was clear to them that e-commerce would be the next forefront for the tire industry and wanted to create a solution that would incorporate private businesses.

In 2012, our co-founders successfully converted the traditional business model into a technology-driven model, which linked independent tire distributors across the country into one seamless e-commerce network, creating SimpleTire.

Today, our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.

We employ 110+ people in our headquarters located in the greater Philadelphia area. We are proud of the culture we have created where every team member plays an integral role in the company’s success. In 2020 t e Company was named a “Best Places To Work” by Tire Business Magazine and was awarded “Top Workplace in the Delaware Valley by the Philadelphia Inquirer.

Company Overview

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement.

A way that’s more welcome. That’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices. And gets you on your way, feeling good. A way with lots of data, and tech, and smart thinking. From step one to step done. A way better experience for tire replacement. That's our way. That’s our promise.

Way simple. Way better.

Position Overview:

Join SimpleTire as a Customer Support Representative. Come be the face of the SimpleTire brand to our customers and play a major role in ensuring customers receive consistently outstanding service, are fully satisfied, and become lifetime customers.

 As a Customer Support Representative your essential job functions include:

• Processing online orders, returns, replacements, adjustments, warranties, and installations.
• Handling inbound/outbound phone calls, emails, and chats from online customers
• Verifying customer accounts and ordering information.
• Understanding and resolving customer questions, concerns, issues, and needs.
• Tracking deliveries, installation, inventory, pricing and ensuring all customers’ needs are met.
• Maintaining good relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
• Managing customer issues ensuring 100% customer satisfaction including but not limited to telephone and email follow up.
• Work to fix not only the immediate issue but also dig for underlying problems and proactively document and hand them off for resolution.
• Handle special projects as needed.
• Leveraging interactions with customers to develop and share innovative ideas which can help us improve the customer experience and/or reduce costs.
• Treating customers, co-workers, vendors, suppliers and installers with respect, professionalism and integrity.
• Working with Sales, Marketing, Operations and Business to Business Departments to ensure 100% customer satisfaction
• Working smart and being obsessed about our customers.
• During peak times, assist with supporting the sales department.
• Other Duties as assigned

 Position Requirements and Competencies

•  Demonstrates proficiency with Microsoft Office and/or Google Docs products, including Windows, Excel, Word, Chrome, Email, web navigation, chat, and customer / order management systems.
• Ability to analyze and solve problems, researching products, resolving delivery problems utilizing our proprietary systems for managing customers, orders, and fulfillment.
• Excellent collaborator – able to work with internal & external partners to solve problems and gain consensus.
•  Adaptability / flexibility – Works constructively under pressure, responding resourcefully to change, and maintaining a confident and constructive outlook despite challenges, frustrations, or ambiguity. Stays focused and maintains quality when handling multiple tasks at the same time, knowing when to consult others critical viewpoints or experience to help make key decisions.
• Exceptional communication skills with customers and team members; friendly and pleasant demeanor over email and phone. Must be comfortable talking with customers on the phone as needed. Bilingual skills are a plus (English/Spanish).
• Hands-on Multitasker: Comfortable with a high volume of support issues to be addressed and have fast writing skills. You thrive in a fast paced, growth company environment.
• Organized and detailed oriented. Excellent organizational skills, multi-tasking skills, math skills, and attention to detail.
• Resourceful. Sees a problem through to successful completion - whatever it takes.
• Good Listener. Attentive & active listener; has the patience to hear people out; accurately restates the opinions of others even when disagreeing.
• Perseveres and is resilient. Pursues everything with energy & drive & a need to finish; seldom gives up before accomplishing the goal and bounces back from resistance or setbacks.
• Strong critical thinking and problem-solving skills. Uses logic and analytical methods to solve problems; sees hidden problems; looks beyond the obvious
• Self-sufficient. Ability to work independently and make decisions with minimal supervision.
• Must be dedicated, on time, and have a great ability to multitask as well as handle a large volume of customer interactions.
• Previous experience in customer service, customer support or call centers highly desirable.
• High School Diploma or associate degree. Bachelor's degree preferred.
• Motivated to build a career at SimpleTire, a fast-growing e-Commerce company with increasingly opportunities for high performing team players.

Hours

• The hours of business are 8:00 am - 7:00 pm EST Monday - Friday and 9:00 am - 5:00 pm on Saturdays EST. Available start times for your 8 hour shift are 8:00 am, 9:00 am, or 10:00 am M-F and 9:00 am on Saturdays.
• This position will work a 5 day work week that may include ongoing availability on Saturdays.
• This position is currently remote and will undergo training 100% remotely.

Benefits and Perks

• Excellent medical, dental, vision, STD, LTD, Company paid Life Insurance, 401k with Employer match, 15 days of Paid Time Off, and 8 paid holidays.
• Company sponsored events, casual dress code, free snacks & SWAG, corporate discounts, and free parking.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.