We’re as excited about AI as anyone, and our investment in the space speaks to how fundamentally it can change our product and technology in general. As we spoke about at our ENGAGE customer conference this year — in the keynote, no less — we are exploring ways to make teams more efficient and effective by leveraging AI at scale, and building it into the heart of our product, not just tacking it on around the sides. This position is a huge opportunity to leverage your experience building world class front-end experiences to be at the forefront of Smartsheet’s AI strategy, which will be integral to the company’s growth for years to come.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Manager of Engineering located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Write clean and efficient code based on product specifications and participate in the entire development life cycle, from concept to release
• Create and promote modern web UI development
• Develop modular, maintainable components for the next generation of applications at Smartsheet (React, JavaScript, TypeScript, Node.js, HTML, and CSS)
• Be a technical leader on our team, implementing features in TypeScript and integrating with cloud native back-end services
• Develop and maintain CI/CD pipeline implementations for tests, linting, deployment, etc.
• Take part in code reviews and architectural discussions as you work with other software engineers, UX designers and product managers
• Mentor junior engineers on code quality and other industry best practices
• Develop services that can consume, process and act on millions of user actions within Smartsheet and scale to 100x as our as our customers continues to grow
• Enhance existing application code with new features and strike a balance when making technical decisions (build vs refactor vs simplify)

You Have:

• 5+ years software development experience
• 5+ years experience in at least one modern object oriented programming language (Java, C#, Ruby, etc.)
• 2+ years experience in SaaS application development
• Experience with modern web technologies, front-end frameworks and integrating with back-end services
• Experience building Single Page Applications at scale
• Successful in an environment with frequent production releases
• Experience writing complex asynchronous code that communicates with multiple services
• A degree in Computer Science, Engineering, or a related field or equivalent practical experience
• Legally eligible to work in the U.S. on an ongoing basis
• While an interest in emerging AI technologies is key, direct experience building and/or maintaining these technologies in production is not strictly necessary

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $145,800 to $213,300 | All other US States: $135,000 to $197,500

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

Smartsheet is looking for a leader to help expand and lead our Large Enterprise Customer Success team. The right candidate is passionate about helping enterprise customers realize value from Smartsheet, growing and developing team members, and delivering strong business results. 

As the Regional Vice President, Customer Success,you will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

This important role will report to the Vice President, Customer Success. This role is open to being 100% remote from anywhere within the United States where Smartsheet is a registered employer. 

You Will: 

• Manage a team of Customer Success Directors and Senior Managers, who in turn lead the Customer Success teams who are the primary owners of relationships with key Customer stakeholders and influencers
• Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards 
• Own and drive the renewals forecast and execution for the large enterprise segment
• Lead communication with the account team and be an active account strategy leader through programmatic execution of CS strategies
• Help customers achieve adoption and expertise with Smartsheet products and services. and mapping to context of Customer Outcomes Journey team value and use cases 
• Improve the collaborative risk assessment process to identify and drive early, repeatable, scalable, and streamlined actions to address risk and drive healthy renewals 
• Meet the CSM culture we have where they are, and bring them on this maturity journey to more executive, business and commercially minded activities while removing account friction to adoption, mastering onboarding processes, driving timely escalation of process breakdowns with urgency, and overseeing the onboarding, enablement, and skill set development for Large Enterprise CSMs 
• Develop data driven go-to-market renewal selling strategies and plays, aligned with adoption to renewal motions at scale 
• Set performance targets for CS that help drive to company goals and outcomes 
• Partner with Large Enterprise Sales Organization to build an integrated Land, Adopt, Expand & Renew motion. 
• Meet with Senior Executives of our most strategic accounts and help guide their commercial vision utilizing our platform and technology
• Lead your team, through creating and executing a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive retention and expansion 
• Drive programs and services that grow usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend Smartsheet 
• Hire, coach and develop in office and remote individuals to be strong CS leaders of their business. Design programs to help them develop their skills and career objectives
• Foster a collaborative, supportive and effective culture within the team and with internal partners 
• Team with Sales, Marketing, Support and Professional Services to guide customers on their Smartsheet journey and help them maximize their investment 
• Represent the voice of enterprise customers to Product and Engineering teams to drive enhancements and new capabilities 
• Meet or exceed performance goals, manage budget to deliver high ROI & perform other duties as assigned. 
• Provide thought leadership as we evolve our Customer Success vision. Help turn this vision into executable programs and processes for CSMs to deliver to our customers 

You Have: 

• Bachelor's degree in business or equivalent discipline; MBA preferred
• Experience leading teams to effectively land and expand a platform; Use case/solution development experience strong experience in the enterprise working with Global 2000, Fortune 500 and Fortune 50 customers
• 15+ years experience of management experience in Customer Success, Account Management, Professional Services, or related disciplines for a global B2B tech, SaaS or enterprise software business 
• Additive customer facing executive leadership skills/experience, with the ability to pattern match across accounts to build cohorts and networks in an account/territory and as back-pressure to inform GTM
• Excellent collaborative leadership, business development, communication (verbal, written and presentation) and interpersonal skills with an aptitude for building strong relationships and culture across all levels within enterprise organizations; influential individuals, managers, S-level, and C-suite 
• Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans.
• Experience with change management and business optimization improvement initiatives 
• Experience driving both low-touch and high-touch customer engagement activities to success, including management of customer issues and escalations 
• Demonstrated ability to design and implement processes 
• Proven ability to succeed in a fast-paced, dynamic and high growth technology environment
• Willing to travel based on customer and business needs 
• Smartsheet product knowledge - Smartsheet certification is a plus 
• Legal eligibility to work in the U.S on an ongoing basis 

Perks & Benefits: 

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific) 

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. 

California & New York: $189,000 - $264,600

All other US States: $175,000 - $245,000

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

The Attachment Architects are responsible for all attachment related use-cases within the Smartsheet ecosystem. We collaborate with other teams to enable users of Smartsheet to attach files from several locations, providing services to download and replicate the attachments to a user’s destinations of choice. We’re a full-stack team owning from Attachment Frontend UI to Attachment Backend. You will be working with 7-8 other engineers on the re-architecture, implementation, deployment and maintenance of the frontend UI, services, and infrastructure owned by the team.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Manager, Engineering located in our Bellevue office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Build scalable back-end services for the next generation of applications at Smartsheet (Kotlin, Java)
• Build responsive UI elements for the next generation of applications at Smartsheet (React, JavaScript, TypeScript, Node.js, HTML, and CSS)
• Solve challenging distributed systems problems and work with modern cloud infrastructure (AWS, Kubernetes)
• Participate in code reviews and architectural discussions with other software engineers and product managers
• Take a leading role in designing key areas of scalable, performant systems
• Mentor junior engineers on code quality and other industry best practices
• Forge a strong partnership with product management and other key areas of the business

You Have:

• 5+ years software development experience building highly scalable, highly available applications
• 5+ years of programming experience with full stack technologies such Java, Kotlin or TypeScript
• 3+ years of experience with microservice and event driven architectures
• 2+ years of experience with cloud technologies (AWS, Azure, etc.)
• 2+ years of experience with modern client JS libraries, like React, Redux
• Experience developing, documenting, and supporting REST APIs
• Experience with software development patterns such as SOLID, clean code, TDD 
• Experience with software development practices and tools such as Agile, Scrum, Gitlab, JIRA
• A degree in Computer Science, Engineering, or a related field or equivalent practical experience
• Legally eligible to work in the U.S. on an ongoing basis

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific) 
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year

Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $145,800 to $213,300 | All other US States: $135,000 to $197,500.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

Smartsheet is looking for our next Sr. SE II to join the APAC development team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small but dedicated to its mission of empowering anyone to automate their content workloads by lowering the barriers to create, customise, and automate their creative endeavors. We work in an agile apolitical environment that stays focused on building great software in a healthy and supporting environment committed to shipping meaningful outcomes as quickly as possible. Here you can use the latest web technologies to their fullest potential. We are looking for the most highly motivated and intelligent individuals. Here is a short video showing Smartsheet overview:Smartsheet Overview Video. 

This position reports to the Senior Manager, Engineering. This position is remote eligible from any state within Australia that Smartsheet is a registered employer.

You Will:

• Develop Ruby on Rails-based backend components that scale easily to accommodate rapid customer growth
• Develop software solutions using AWS technologies
• Develop reusable components used across our product (we use React, Typescript, HTML, and CSS)
• Become the expert for the team's SPA UI Architecture
• Write clean and efficient code in Ruby on Rails based on product specifications and operational feasibility
• Develop and maintain CI/CD pipeline implementations using AWS technologies
• Participate in the entire development life cycle, from concept to release
• Mentor others on code quality and best practices
• Work closely with other software engineers, SRE, and product managers.

You Have:

• 7+ years software development experience
• Experience building RESTful APIs
• Experience building scalable back-end services
• Knowledge of Microservices in AWS
• Experience automating CI/CD for a highly scalable system
• BS or MS in Computer Science, a related field, equivalent industry experience, or equivalent educational experience
• Familiarity with React and Typescript.
• Strong interest in Machine Learning and Generative AI

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!