SocialTalent is the world’s most popular eLearning platform for hiring skills, used by companies all over the world, like Cisco, IKEA, Siemens, Zalando and Disney. Our company goal is to enable organisations to find, hire, onboard and engage the best talent. We are a fast growing, privately owned, Irish Enterprise SAAS company currently employing close to 50 wonderful people. We operate a remote-first working environment and love it!
At SocialTalent we offer a complete learning solution to hiring teams all over the world. But we’re much more than that, we’re leading a recruitment revolution and we’re on a mission to make people work smarter, making teams happier and companies more successful.
Our internal values of Ambition, Bravery, Collaboration and Dignity (A, B, C, D)inform everything we do. We pride ourselves on driving innovation, being open and transparent, focusing on the well-being of our staff and giving a voice to each employee.
As our new Senior Customer Success Manageryou will be responsible for ensuring that our customers have the optimal experience of our platform, see its long term value and ensure we are positioned as strategic partners. You will be responsible for boosting customer happiness and retention while increasing revenue generation through renewals, up-sells and expansion.
Your role will be to ensure our enterprise customers are seeing maximum value from their investment in our hiring skills platform. You will partner with our customers to plan and ensure a successful onboarding, maintain strong engagement, demonstrate value/impact and communicate best practices for their business.
Alongside our account management team, you will be responsible for ensuring our enterprise customers renew and grow, by delivering on a successful project plan to ensure their success.
The to-do list
Partner with our enterprise customers and SocialTalent teams to successfully launch SocialTalent in their business
Partner with our enterprise customers to ensure strong and consistent engagement levels with SocialTalent in their business
Partner with your enterprise customers and their SocialTalent account managers to demonstrate the value/impact SocialTalent is having on their business
Independently manage an account portfolio of 20+ accounts with a total value of €2M annually
Prioritise your time around your account portfolio as needed so that you can effectively add value across your customers at all stages of their lifecycle
Ensure retention and growth across your customer base by deploying strategies to deliver maximum value to your customers
Co-host regular business review meetings with C-level stakeholders and your partnering account manager
Demonstrate new features and content to your customers and project manage the timely rollout of these features with your customer
You will be incredibly ambitious, and this role doesn’t feel daunting to you. We’re looking for exceptional, driven, strategically focused person who have a want and desire to impact the Company. You will be deeply invested in the Company as a whole (we expect this as a minimum) and it’s growth.
What we need:
We’ll offer you a competitive salary - base in the region of €48K+ based on your experience.
Your benefits will include health and travel insurance, a company MacBook, mobile phone, unlimited holidays, and wellness initiatives throughout the year (we like doing fun stuff!)
We’re big on professional development and we’ve got a strong coaching culture in Social Talent. We’ll both support and mentor you in your career progression and expect you to help us develop future world-class professionals. We believe in teamwork, collaboration and knowledge sharing as our fundamental ways of working around here.
We are a remote first/ distributed company. That means that you can work from anywhere within the republic of Ireland.
See more jobs at SocialTalent
SocialTalent is the world’s most popular eLearning platform for hiring skills, used by companies all over the world, like Cisco, IKEA, Siemens, Zalando and Disney. Our company goal is to enable organizations to find, hire, onboard and engage the best talent. We are a fast growing, privately owned, Irish Enterprise SAAS company currently employing close to 50 wonderful people. We operate a remote-first working environment and love it!
Our internal values of ambition, bravery, collaboration and dignity (A, B, C, D) inform everything we do. We pride ourselves on driving innovation, being open and transparent, focusing on the well-being of our staff and giving a voice to each employee.
Operations is key to our business success, we are passionate about what we do and although we may all occupy different roles we are united by one core belief, that great people deserve to work for great organisations.
We are looking for you to come join us and deliver inspiring & supportive leadership for the team you lead whilst driving collaboration across the different departments within SocialTalent.
What we’ll need you to do:
We want you to drive the success of our people within the organisation by assisting in the successful implementation of process, policy and controls across the company.
With the support of your people operations team you will be the project manager in charge of the completion of set goals/ OKRs and company strategy.
As our operations manager you will be an advocate for all staff, promoting our company values in everything we do and ensuring open communication and transparency across the company.
We are a remote first/ distributed company. That means that you can work from anywhere within the republic of Ireland. However, as the name suggests, we are a social bunch and so we also run regular remote and optional in-person social events to keep us all connected.
We provide all of our team with a laptop, phone allowance and a work from home grant to get you set up for success. We also provide uncapped vacation time and full maternity pay along with fully paid health insurance and annual discretionary bonus.
See more jobs at SocialTalent
We are the world’s most popular eLearning platform for hiring skills, (think of us as the “Harvard for Hiring”), we are a privately owned, Irish Enterprise SAAS company that helps some of the biggest brands in the world create and scale a hiring culture! We currently employ close to 50 wonderful people! We just turned 10 and plan to do a lot of growing by the time we hit 15. We operate a remote first working environment and love it (you do however need to be resident in the Republic of Ireland)! Our ambition (and hopefully yours) is to make a difference to the way the world’s largest organisations hire and develop their people.
You come first. This is true of all our colleagues. We recognise the importance of work to your life but it is your life and that comes first. We’ll support you every step of the way by listening to you, providing opportunities for your education and development, giving you an equal voice and always being transparent with you.
You are the rainmaker that drives our success and lands large enterprise customers. You develop and close leads. To thrive you must be a driven target hitter!
We believe that we will be successful when our customers are successful so key to this role will be the ability to identify your prospects' top strategic objectives, paint a picture of what the future can hold and demonstrate how the SocialTalent platform and the people behind it will work with our customers to deliver on that dream.
Our Enterprise Account team work on targeted accounts, typically focused on high growth verticals that have a track record of deploying our solution. Each EAE is focused on developing new business within their Targeted Account List (TAL) supported by our Marketing team who help you develop account based marketing (ABM) plans and to drive inbound pipeline through events, white-papers, thought leadership, advertising and demo requests.
The sales cycle for Enterprise deals is typically 3-9 months and will involve you securing the buy in of a team of typically 6+ executives in talent acquisition (TA), HR, L&D, Finance, Procurement & Legal. You will leverage our sales process to develop new pipeline and manage it through the sales cycle until you have secured new business contracts at which time you pass to our Enterprise Account team and Customer Success team to manage, retain and develop.
Typical contracts will be c€100k+ ARR with a duration of 3 years. We pay our EAE's on TCV and you earn your full OTE on first year invoice for non-revokable commitments.
80% of our contracts are struck in the US, with the rest focused on the UK & North Western Europe, however most contracts are global deals so international business exposure and experience selling to a wide variety of cultures is important.
You will join as part of a new team of 3 EAE's and will be fully supported with on-boarding and enablement to help you understand our solution, our value proposition and the challenges of our IDP (ideal customer profile). Your quota will ramp up in line with our expected deal cycle to ensure that you can maximise first year earnings.
We pay competitive salaries with uncapped OTE's with accelerators for performance above quota. We also provide employees with everything they need to get set up for. remote working including Macbook, phone and home office allowance. We pay health insurance and can contribute to a Pension scheme of your choice. We also have no cap on vacation time to allow for the flexibility that we know your life will require.
Here's the must-haves (i.e. no point in applying if you dont meet these criteria):
Here's a few things that could give you an edge
We hire and assess for the following:
We expect you to be able to demonstrate these values to ensure that you will be a good fit for our culture.
SocialTalent is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, working arrangements and services to support staff from different backgrounds and abilities.
We are a remote first/ distributed company. That means that you can work from anywhere (but you must legally reside in the Republic of Ireland for at least 6 months of the year). Whilst this is ideal for most of our team, we also provide access to a state of the art remote working space in the heart of Dublin city centre for those who need to get away from their home, whether that be for a few days a week or just to organise a quick in person meeting with some colleagues.
We provide all of our team with a laptop, phone allowance and a work from home grant to get you set up for success. We also provide uncapped vacation time and full maternity pay along with fully paid health insurance, annual bonus and an opportunity to avail of the Employee Share Option Scheme.
See more jobs at SocialTalent