Job Description

This is a remote position with occasional onsite meetings and travel.

As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they’re well-trained on its features. This role is remote and combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You’ll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time.

Key responsibilities include:

• Project management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done.
• Training and support:Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy. Work closely with Sales, Product, and Support teams to address client needs, answer product questions, and escalate issues as necessary.
• Automation:Develop high level scopes to automate tasks in SureDone’s automation engine. Troubleshoot completed scripts with customers as needed.
• Cross-functional support:At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
• Build Strong Client Relationships:Act as the primary point of contact during onboarding, addressing client questions, providing guidance, and fostering trust from day one.
• Drive Product Adoption:Proactively identify opportunities for clients to use additional requirements, maximizing their value from our offerings.
• Gather Feedback for Product Improvement:Collect client feedback on experiences to inform improvements and ensure we meet client needs.
• Documentation and Compliance:Ensure all necessary account documentation is completed, with thorough tracking for seamless account management.

Qualifications

• Video Submission:To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role.
• The ideal candidate should possess meticulous planning, time management and communication skills and be able to handle multiple projects simultaneously.
• Experience:
  • 2+ years in SaaS onboarding.
  • 2+ years in eCommerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify or in training sellers on managing these tasks..
  • Preferred: Experience with multichannel eCommerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms.
  • Experience with e-commerce in the automotive, motorsports or powersports parts and accessories space, including a familiarity with fitment, is preferred.
• Technical Skills:
  • Intermediate Excel proficiency (including vlookup and handling large datasets) required.
  • Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone.
  • Familiarity with APIs, XML, JSON, and CSV formats is a plus.
• Additional Skills:
  • Strong communication skills, both written and spoken, that demonstrates professionalism and attention to detail, and with excellent grammar and spelling.
  • Experience with remote training or person-to-person instruction.
  • Ability to multitask and manage multiple projects with strong organizational skills.
  • Understanding of de-escalation methods.
• Work Requirements:
  • Fluent English, with clear and professional communication.
  • Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm).
  • Authorized to work in the US, with a permanent US address preferred.

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Job Description

This is a remote position with occasional onsite meetings, travel and trade show staffing.
As a Sales Development Representative (SDR) for the mid-market and enterprise, you’ll be responsible for identifying and qualifying potential mid-market and enterprise-level clients. Your primary responsibility will be to generate and nurture leads, working closely with the senior sales team to develop a robust pipeline of opportunities. Through strategic outreach and effective communication, you will engage with key decision-makers, educate them about SureDone’s solutions, and schedule qualified appointments for the senior sales representatives.
Key responsibilities include:

• Prospect Research: Conduct thorough research to identify and qualify mid-market and enterprise-level brands, manufacturers, distributors, and third-party online sellers that align with SureDone’s ideal customer profile.
• High-Volume Lead Generation & Outreach:Drive significant daily outreach, with a daily target of over 100 meaningful touches across channels, including cold calling, email campaigns, LinkedIn, association memberships, partner development, and networking. Initiate and nurture conversations to build strong connections with potential clients.
• Campaign Development & Continuous Improvement:Create and refine sales campaigns and outreach cadences for both initial outreach (0-3 months) and long term nurturing (3-18+ months), including phone scripts, social media messages, and email templates. Leverage AI tools and personal expertise to optimize messaging and ensure effectiveness in connecting with target prospects.
• Product Knowledge & Needs Assessment:Develop a comprehensive understanding of SureDone’s products, services, and value proposition to communicate effectively with prospects. Conduct high-volume outreach to engage decision-makers, identify their business needs and pain points, and position SureDone as a tailored solution.
• Collaboration & CRM Management:Collaborate with the sales and marketing teams to strategize and coordinate on target accounts, optimizing outreach efforts for lead conversion. Maintain up-to-date records of leads, interactions, and opportunities in Salesforce, ensuring data accuracy and seamless lead qualification based on established criteria.
• Appointment Setting & Transition Management:Schedule and coordinate product demonstrations and appointments for Account Executives, ensuring a smooth transition from lead generation to the sales phase.
• Market & Industry Awareness: Stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market. Contribute to the improvement of sales processes, messaging, and lead generation tactics, supporting additional tasks like following up on NPS survey results or assisting in churn prevention as needed.

Qualifications

• Video Submission:To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role.
• Sales Development Experience
  • 2+ years as an SDR within a SaaS firm, with a proven track record of achieving quotas and goals.
  • 1+ years selling to mid-market and enterprise markets.
  • 1+ years of experience in selling e-commerce solutions, ideally focused on product management, catalog management, or order management.
  • Preferred:Experience with multichannel eCommerce platforms (e.g., SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping).
  • Preferred:Experience in the automotive, motorsports, or powersports sectors, with familiarity in fitment and catalog management.
• Communication & Interpersonal Skills
  • Impeccable written and spoken communication skills with strong grammar, spelling, and attention to detail.
  • Ability to craft impactful, solution-focused long-form messaging for emails and concise messaging for social media.
  • Excellent listening skills, with ease in advising customers through the sales process.
  • Confidence and focus to generate interest through daily dials and overcome gatekeepers.
• Sales & Qualifying Abilities
  • Skilled in identifying and qualifying customer needs to recommend tailored solutions.
  • Knowledge of sales techniques, strategies, and lead generation processes.
  • A natural ability to build rapport.
  • Hustle, motivation, drive, and a positive energy that fuels consistent outreach efforts.
• Organizational & Time Management Skills
  • Highly organized, with the ability to prioritize responsibilities in a fast-paced environment.
  • Effective at managing metrics and KPIs.
• Work Requirements:
  • Fluent English, with clear and professional communication.
  • Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm).
  • Authorized to work in the US, with a permanent US address preferred.

Your technical experience should include:

• Sales & CRM Tools
  • Experience with CRM systems, particularly Salesforce
  • Proficient in lead research tools like Apollo and LinkedIn Sales Navigator.
  • Experience with revenue intelligence tools such as RingCentral’s RingSense.
  • Familiarity with a modern sales tech stack, including Zoom, Slack, and G-Suite.
• AI & Data Utilization
  • Familiarity with AI content generation tools (such as ChatGPT, Jasper, or Copy.ai) for drafting or refining outreach messages, social posts, and email sequences quickly and efficiently.
  • Understanding of using AI to enrich leads.
  • Understanding how to use AI-driven A/B testing tools to experiment with different messaging and improve outreach effectiveness based on results.

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Job Description

???? Are you a marketing wizard who dreams in SEO and breathes videos? Do you believe that content is king but engagement is queen and she rules the house? If you've ever described yourself as "the Picasso of lead generation" or "the Shakespeare of email campaigns," we want you!

???? We're on the hunt for a Growth Marketer with the charm of a social media influencer, the brain of a data scientist, and the heart of a content creator. We need someone to help our SaaS company to grow faster than a meme goes viral!

Qualifications

Your Challenges, Should You Choose to Accept:

• Craft Lead Generation Campaigns that attract leads like bees to honey.
• SEO and Content Mastery: From keyword research that would put Sherlock to shame to content creation that makes Hemingway look verbose.
• Outreach Marketing: If you can network in online forums without sounding like a bot, and your emails make people click 'read more' instead of 'delete,' you're in.
• Social Media Dominance: Lead a strategy that makes our brand the talk of the town across every platform. Bonus points if you can TikTok dance or meme our way into people's hearts.
• Analysis and Optimization: Dive into analytics like you just found an oasis in the middle of the desert, and tweak campaigns for maximum ROI.
• Tech Savvy: Salesforce, Google Analytics, Ortto, SEMRush, and a toolbelt of digital magic at your disposal.
• Continuous Improvement: Always be leveling up, because stagnation is only cool in ponds.

Skills to Pay the Bills:

• Technology Whisperer: From CRM to AI, you're the one who makes the machines sing.
• Data Detective: Analyze trends and data like it's a mystery novel, and you're the hero.
• Creative Genius: Your ideas are so outside the box, they're in another dimension (yeah  - that's truly cheesy)
• Word Wizard: Your writing captivates, persuades, and sells — sometimes all in one sentence. And you know how to make AI do it (kind of like we had help writing this job ad).
• Time Management Guru: You juggle tasks like a circus performer, with the grace of a swan.
• Oratory Champion: Speak with such conviction, even skeptics will follow your lead.
• Multitasking Master: Handle multiple projects like a professional plate-spinner.
• Decision-Maker: Make tough calls with the wisdom of a thousand Yodas.
• Learning Machine: Absorb information like a sponge in the ocean of knowledge.

Why Join Us?

Apart from joining a team that thrives on witty banter and innovative ideas as much as plants need sunlight, you'll be in a place where your growth is our priority—both personally and professionally. We don't expect you to know everything on day one; in fact, we admire the courage to admit "I don't know, but I'll figure it out." If you're ready to learn, adapt, and lead in an environment that's as dynamic as the internet itself, we're ready for you.

Ready to rocket your career to the next level with us? Apply now and show us you're the growth marketer we've been searching for!

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Job Description

Does this describe you?

• I like solving logic problems.
• I like talking to people and helping them out.
• I like working on a lot of different things at the same time.
• I like figuring computer problems out.
• I like playing with different computer programs.
• I like responsibility.
• Friendly. Confident. Curious. Articulate. Resilient.

We’re a lean software company (in other words, you'll have to like being part of a very small team) with offices in Schenectady and New York City. We’re looking for new team members with a great spirit and who enjoy playing with technology who want to help our customers solve problems with their use of our platform.

As a SaaS Customer Support Specialist, you’ll be on the company’s frontline and will be focused on quickly and effectively (and happily!) solving customer issues with our web based software application, or escalating them to others in the company.

You’ll need:

• Great phone skills, in addition to excellent writing skills - not just grammar and spelling, but also the ability to communicate technical issues to customers in a way they'll understand.
• A good familiarity with how to use Microsoft Excel.
• To have a like for online software.
• Good troubleshooting skills since you’ll be working to diagnose customer problems, obtain results and then provide solutions.
• Great searching skills with Google and knowledgebases since these will be your friends.
• Able to balance and prioritize lots of different tasks since you’ll often be busy with multiple problems at the same time.

Also, we’d love to find people who have done customer support before, have sold products on Amazon or eBay, and have worked in (or used) e-commerce products like Bigcommerce, Shopify, ShipStation, SKUVault or other similar software. Also, getting technical, skills with HTML, CSS and the ability to read through an JSON or XML file should be highlighted. If you don’t have any of these skills (other than Excel and a positive personality), don’t worry - we’ll train you on these as well as our platform.

In a cover letter, tell us how you meet the five principles mentioned above (being friendly, confident, curious, articulate and resilient). Even better, send us a video of you talking about these values and how you excel at them!

Qualifications

Skills

• Effective time management
• Excellent communication skills
• Good listening skills
• Service Orientation
• Ability to show empathy under all circumstances
• Ability to work independently
• Excellent grammar and spelling
• Ability to learn quickly

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