Tenable is hiring a Remote Director, Product Marketing - Identity Security
Description
Your Role:
- Perform market research and analysis using primary (customer, partner) and secondary (analyst, sales) sources; use this to inform product, pricing, and go-to-market strategies
- Develop buyer personas, solution messaging, and content strategy for the vulnerability management market
- Create clear and compelling content for sales collateral, solution briefs, blog posts, website, webcasts, trade shows, and related activities to drive market demand and awareness
- Identify key technology partnership / co-marketing opportunities and new routes to market
- Lead new product and solution launches
- Take ownership of the results by measuring the effectiveness of campaigns and launch activities with data-driven insights and performance tracking
- Actively participate in analyst relations and public relations initiatives
- Participate in webcasts, events and other demand generation activities
- Guide and contribute to sales and partner enablement
- Serve as a voice of the sales team to the product development organization
- Recruit, onboard and train new hires
- Provide mentorship, guidance and career development to members of the team
- Create an inclusive, supportive environment where all team members can do their best work
- Evaluate performance of the team inclusive of providing quarterly performance feedback on each member of the team; complete annual review and recommend rewards (merit/promotion/equity) based on performance for the review period.
- Partner with manager (VP) on budget requests and spending for needs of strategy and/or team development.
- Provide input on yearly budget for planned strategy as well as for team (T&E, etc.)
- Must have ability to travel in the US up to 20% of time
- Bachelor’s degree or equivalent work experience required
- 12+ years of high tech product marketing or similar experience; 7+ years’ experience as a direct people manager
- You have demonstrable knowledge of identity management and security trends, in particular, related to Active Directory
- Your written and oral communications skills are superb, and you can explain complex concepts clearly to a variety of audiences
- You are able to collaborate in a highly matrixed environment with many different stakeholders, including all levels of management
- You have the ability to blend strategic thinking with creative execution
- You possess excellent organizational skills and strong follow-through
- You thrive in fast-paced, collaborative environments where change is the norm and the bar for quality is set high
- You have capacity to balance multiple projects with aggressive deadlines at the same time
- Master’s degree
- Knowledge of the Identity Security market
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
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Tenable is hiring a Remote Marketing Automation Administrator
Description
Your Role:
Tenable is currently seeking a dynamic and detail oriented Marketing Automation Administrator to join the Business Platforms team. The Business Platforms team works to ensure systems, tracking and processes evolve to meet the high growth demands of the business, continuously improve the customer lifecycle and journey experience, and ensure the technical stack is fully optimized to maximize return for the business. The Marketing Automation Administrator is an integral member of the CRM team under Business Platforms. This position requires applied knowledge of marketing automation tools, database management, governance, and regulatory compliance to optimize for growth. This is a critical role and includes visibility and interaction with cross-functional teams.
Your Opportunity:
- Help evolve the global marketing tech stack administration & execution.
- Ensure our systems are best-in-class to support global business requirements around automation, conversion and optimization tracking, personalization and lifecycle management.
- Maintain API health of business critical marketing technology and manage the integration between Marketo and Salesforce.
- Maintain Marketo sandboxes, moving functionality between the instances, and their integrations with related Salesforce sandboxes.
- Maintain a strategic vision of the tech stack and the impact of technical operations.
- Keep system users informed about system functionality and enhancements.
- Create and maintain complex Marketo programs to support strategic initiatives.
- Create and maintain detailed documentation including operational processes, workflows and training documents.
- Participate in cross-functional data hygiene/governance initiatives and maintain data quality for the global marketing database.
- Evaluate technologies and drive insights and ideas for testing, process improvements or technology enhancements.
What You'll Need:
- Proficiency in systems and technology management for marketing
- 5+ years of B2B experience in the technology industry, including experience administering Marketo in conjunction with Salesforce.com
- Marketo Certified Expert preferred.
- Marketo Admin experience required, including Users and Roles, Webhooks, Launchpoint application management, Marketo Custom Activities, Custom Objects, Communication Limits, and Campaign Priority.
- Salesforce.com administrator experience helpful but not required.
- Understand and manage a large scale marketing database and oversee augmentation and supported initiatives around improving database quality, database compliance, data retention, and governance.
- Solid troubleshooting skills, root cause analysis and solutions.
- Excellent prioritization skills - ability to multi-task and work well under pressure.
- Understanding of the sales pipeline from initial engagement to bookings, and familiarity with marketing contribution to this pipeline.
- Strong organizational skills, attention to detail and flexibility to multi-task across projects with varying deadlines.
- Excellent verbal and written communication skills. High energy, self-starter with bias for action and sense of urgency to deliver results.
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
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Tenable is hiring a Remote Elite Technical Support Engineer - Cloud and On Prem (Remote)
Description
Your Role:
Our Elite support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite; including Tenable.io, Nessus, Tenable.sc, Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.
Your Opportunity:
- Work closely and build relationships with various teams within Tenable, including Sales, Customer Success, Research & Development, and Operations
- Be part of an account team that manages a portfolio of enterprise level accounts
- Troubleshoot and resolve customer technical issues
- Analyze vulnerability scan results, system audits, and log events
- Recreate customer software issues in a lab environment to isolate root cause
- Work closely with Product Management and Research & Development to voice customer feedback
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continuously enhance your skills to keep pace with the fast growing Tenable product portfolio enabling opportunities for career advancement within Tenable
What you'll need:
- 1-2 years using Nessus and/or other vulnerability management or cybersecurity tools
- 2-3 years troubleshooting a SaaS and/or On-prem product offering
- 2-3 years experience in customer support or network security
- 2-3 years experience managing a portfolio of internal or external customers
- Experience managing technical support needs for Enterprise accounts
- Bachelor’s degree in a technical field (or equivalent experience)
- Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
- Fundamental understanding of programming languages (C, NASL, Python, etc)
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Experience with researching and understanding vulnerabilities and emerging threats
- A passion for making customers successful and being a team player
- Outstanding written and verbal communication skills
- Strong analytical and technical skills
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- A desire to go above and beyond documented knowledge to learn about products
- Ability to work independently in a remote environment from 11am-7:30pm ET
And ideally:
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Understanding of APIs and their usage in a practical setting
- Virtualization technology experience (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, PCI, etc)
- Understanding of Certificates and CA’s
- Intermediate understanding of reviewing PCAPs with tools such as Wireshark
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
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Tenable is hiring a Remote Senior Full Stack Engineer
Description
Your Role:
At Tenable, the work that we do matters in delivering industry-leading cyber exposure products. Our mission is to help our customers understand and manage their security vulnerabilities and effectively manage their cyber-exposure risk. We are seeking a Senior IT Web Developer to join our web application development team in IT. This opportunity is ideal for a developer who likes to work on projects with a variety of technologies that are highly visible and business critical. The team is responsible for all phases of the software development life cycle, upkeep and uptime. A keen eye for UI/UX is required and attention to detail is very important.
Your Opportunity:
- Be a part of a small group in IT that builds and maintains a variety of highly visible websites, customer-facing applications, and internal applications
- Be an advocate for the best end-user experience possible
- Design, plan, estimate, build and deliver features from start to finish
- Collaborate with stakeholders across the entire company
What You'll Need:
- 5+ years of industry experience building and maintaining web applications
- Experience in full stack development using HTML, CSS, SCSS, JavaScript, Node.js, PHP and a willingness to learn new languages and frameworks as needed
- Experience designing, developing, and utilizing RESTful API’s
- Solid understanding of relational databases (MySQL or PostgreSQL)
- Proven ability to work independently and effectively in a distributed team
- Experience with unit testing & end to end testing
And Ideally:
- Previous experience with React & Next.js
- Previous experience with Drupal 8 or above
- Familiarity with Docker, AWS ECS, and Terraform
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
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Tenable is hiring a Remote Front End Web Developer
Description
- Build web pages in Drupal 9 CMS and static site repo
- Make CMS template updates in Drupal theme repo
- Create and maintain code standards in a repository shared by several developers
- Assist with code refactoring and conduct code reviews for development vendors
- Provide web support/documentation and aide in on-boarding other content editors
- Debug/troubleshoot website errors
- Quality Control and Assurance - ensure that all content is within current style and tone guidelines
- Working with extended web team to optimize web experience for conversions
- Supports technical aspects of web and web requests
- Provide support and work closely with the Sr. Web Manager
- Partner with Web ITS to ensure all technical functionality is up to date and security standards
- May perform other duties and responsibilities that management may deem necessary from time to time.
- Bachelor’s Degree in Web Development, Computer Science or related field with a minimum of 5 years of related experience (or equivalent work experience)
- Proficiency in HTML5, CSS/SASS
- Solid knowledge of Drupal version 8+ and Drupal core APIs
- Proficiency in the maintenance and administration of Drupal modules and sites
- Experience developing custom Drupal themes
- Proficiency in vanilla Javascript (not just jQuery)
- Experience using command line and source control (git preferred)
- Ability to adapt and learn new web programming languages, concepts and tools
- Comfort in working with remote team members across the globe through Slack, Zoom and other online meeting tools
- Strong attention to detail
- Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies
- Ability to communicate findings clearly to both technical and non-technical audiences
- Experience with modern JavaScript frameworks, especially React
- Familiarity with decoupled Drupal concepts
- Fluency in best practices for web optimization/UX
- Familiarity in Semantic HTML and SEO best practices for web
- Familiarity with ADA compliance
- Experience in the cyber security industry
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
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Tenable is hiring a Remote Community Manager - Global Marketing
Description
- Define our communities, constantly identify new communication channels
- Engage w/ communities through content dissemination, discussions and events
- Detect reaction opportunities and flag them for internal and external ambassadors
- Manage our MVP program and support our external ambassadors’ operations
- Monitor, track and report on feedback and online reviews
- Organize and manage community-driven events to boost awareness
- Provide engaging text, image and video content for community accounts
- Stay up-to-date with digital technology trends
- Measure our community initiatives’ performance
- Proven work experience as a community manager or similar role with at least 5 years of experience in marketing, content management or publishing experience
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentations skills
- Hands on experience with social media management
- Ability to interpret website traffic
- Knowledge of online marketing
- Attention to detail, critical-thinker and problem-solver
- BSc degree in Marketing or relevant field or equivalent work experience
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
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Tenable is hiring a Remote Marketing Manager - Marketing Innovation Lab
Description
- Define and boost KPIs and ROI via high-velocity marketing projects.
- Conceive & launch inbound/outbound experiments from scratch to checkered flag.
- Assemble, lead, and join ad hoc project teams with internal/external stakeholders.
- Redefine digital/physical nurturing with creative messaging across your campaigns.
- Data is your compass - translate it into actionable insights and measurable results.
- Thoroughly (and succinctly) document your experiments to enable the wider org.
- 5+ years of Growth marketing experience in B2B SaaS companies.
- BA/BS degree or equivalent experience.
- Advanced experience working with internal and external stakeholders.
- Demonstrated experience aligning creative visions and business objectives.
- Demonstrated experience aligning marketing and sales teams’ objectives.
- Strong attention to detail and pixel-perfect precision to deliver fast results alongside long-term projects.
- Commitment to working collaboratively with cross-functional teams.
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Tenable is hiring a Remote Product Marketing Manager - Identity
Description
Your Role:
- Develop solution messaging and design and execute a content strategy targeted to key buyer personas
- Create clear and compelling content for sales collateral, solution briefs, blog posts, website, webcasts, trade shows, and related activities to drive market awareness
- Identify key technology partnering / co-marketing opportunities and new routes to market
- Serve as a subject matter expert in support of enablement programs and global campaigns
- Participate in webcasts, events and other demand generation activities
- Guide and contribute to sales and partner enablement
- Must have ability to travel up to 10% of time
- Bachelor’s degree or equivalent work experience required
- 3+ years of high-tech product marketing or similar experience; 5+ years of total career experience
- Your written and oral communications skills are superb, and you can explain complex concepts clearly for a variety of audiences
- You are able to successfully build relationships and collaborate with geographically dispersed teams
- You have the ability to blend strategic thinking with creative execution
- You possess excellent organizational skills and strong follow-through
- You thrive in fast-paced, collaborative environments where change is the norm and the bar for quality is set high
- Your inherent drive and self-starter attitude motivates you to achieve dramatic success
- You have and/or are capable of quickly building knowledge of the cybersecurity marketplace and its unique requirements
- Master’s degree
- Knowledge of the Identity Security market
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Tenable is hiring a Remote Senior Product Marketing Manager II - OT
Description
- Perform market research and analysis using primary (customer, partner) and secondary (analyst, sales) sources; use this to inform product, pricing, and go-to-market strategies
- Develop buyer personas, solution messaging, and content strategy for the OT security market
- Create clear and compelling content for sales collateral, solution briefs, blog posts, website, webcasts, trade shows, and related activities to drive market demand and awareness
- Identify key technology partnership / co-marketing opportunities and new routes to market
- Lead new product and solution launches
- Actively participate in analyst relations and public relations initiative.
- Participate in webcasts, events and other demand generation activities
- Guide and contribute to sales and partner enablement
- Serve as a voice of the sales team to the product development organizatio
- Must have ability to travel in the US up to 20% of time
- Bachelor’s degree or equivalent work experience required
- 12+ years of high tech product marketing or similar experience
- You have working knowledge of cybersecurity trends, the operational technology field, and broad trends in OT-heavy industries such as manufacturing and utilities.
- Your written and oral communications skills are superb, and you can explain complex concepts clearly to a variety of audiences
- You are able to successfully build relationships and collaborate with geographically dispersed teams
- You have the ability to blend strategic thinking with creative execution
- You possess excellent organizational skills and strong follow-through
- You thrive in fast-paced, collaborative environments where change is the norm and the bar for quality is set high
- Your inherent drive and self-starter attitude motivates you to achieve dramatic success
- Knowledge of the OT security landscape
- Master’s degree
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Tenable is hiring a Remote Visual UX Designer
Description
- Help tell the Tenable brand story and ensure our vision and message is clearly, visually, and professionally presented
- Work collaboratively within the creative team to develop design concepts
- Work cross-functionally with the needs of stakeholders and the ability to break down complex narratives into clean, compelling ideas
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Ability to deliver compelling creative in various styles/mediums: illustration, photography, video, animation (as appropriate)
- Other design opportunities will include, but not limited to:
- Interactive digital content
- PowerPoint Presentations/ Slides
- High-velocity Content for Social Channels
- Infographics
- Digital Advertisements
- Event materials and event websites
- College or University Degree in Graphic Design degree or equivalent work experience
- 5+ years of experience in Graphic Design or a related Marketing function
- Flexibility to be a hands-on team player adding value, creating strategies and assisting where needed
- A solid understanding of design fundamentals and conceptual skills
- Good typographic and conceptual skills
- Have basic coding knowledge
- Maintaining awareness of current design trends, best practices and developments within the creative community
- Must thrive in a fast-paced, high-energy environment, juggling multiple projects with aggressive deadlines
- A true team player with a passion for design that sparkles and conveys our innovative culture
- Self-motivated problem solver with the ability to react to directional changes quickly and positively
- Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Dreamweaver, Acrobat)
- Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook) and UX design tools such as Sketch, Figma, Invision
- A portfolio of sample work and projects
- Experience building Ceros digital content a plus
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Technical Support Engineer - Bilingual Portuguese - Remote (US East)
Tenable is hiring a Remote Technical Support Engineer - Bilingual Portuguese - Remote (US East)
Description
Your Role:
Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite; including Tenable.io, Nessus, Tenable.sc, Log Correlation Engine, Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Analyze and address customer technical inquiries
- Analyzing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Fluency and ability to explain technical concepts in Portuguese
- A passion for making customers successful
- Outstanding written and verbal communication skills
- Strong analytical and technical skills
- Ability to multi-task and manage multiple priorities in a fast-paced environment.
- Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
- Previous experience in customer support or network security
- Bachelor’s degree in a technical field (or equivalent experience)
- Ability to work hours supporting the Eastern/LATAM time zones
And Ideally:
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Associate Product Marketing Manager - Technology Integrations and MSSP
Tenable is hiring a Remote Associate Product Marketing Manager - Technology Integrations and MSSP
Description
- Develop solution messaging and design and execute a content strategy targeted to key buyer personas
- Create clear and compelling content for sales collateral, solution briefs, blog posts, website, webcasts, trade shows, and related activities to drive market awareness
- Identify key technology partnering / co-marketing opportunities and new routes to market
- Serve as a subject matter expert in support of Tenable integrations and MSSP offerings across our strategic and technology alliance partners
- Actively participate in analyst relations and public relations initiatives
- Participate in webcasts, events and other demand generation activities
- Guide and contribute to sales and partner enablement
- Must have ability to travel up to 10% (primarily domestic) of time
- Bachelor’s degree or equivalent work experience required
- 1+ years of high tech product marketing or similar experience; 2-5 years of total career experience
- Your written and oral communications skills are superb, and you can explain complex concepts clearly for a variety of audiences
- You are able to successfully build relationships and collaborate with geographically dispersed teams
- You have the ability to blend strategic thinking with creative execution
- You possess excellent organizational skills and strong follow-through
- You thrive in fast-paced, collaborative environments where change is the norm and the bar for quality is set high
- Your inherent drive and self-starter attitude motivates you to achieve dramatic success
- Master’s degree
- Knowledge of the cybersecurity marketplace and its unique requirements
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Tenable is hiring a Remote Sr. Technical Support Engineer (.AD) - Remote
Description
Your Role:
Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers (TSEs) provide support for Tenable’s entire product suite. Working within the Customer Support team, your main responsibilities will be to focus specifically on our Active Directory offering Tenable.ad, providing customers helpful and relevant information, answering questions, responding to cases, and assisting the global Tier 1 TSE teams. Cases will be related to the use and understanding of the product as well as helping the client troubleshoot issues that arise in their day to day usage of the T.ad product.
Your Opportunity:
- Analyze and address customer technical issues as they relate to the T.ad product
- Analyze vulnerability scan results, system audits, and log events
- Recreate customer software issues in a lab environment
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Work closely and build relationships with the rest of the Tenable team, including Product, Sales, Customer Advocacy, Research & Development, and Operations
- Maintain in-depth knowledge of the T.ad product specifically (you will cross train on the full Tenable suits of products eventually) and information security best-practices
- Contribute to the Knowledge Base repository for re-use by customers and Tenable employees
- Assist the Tier I TSEs globally to build their knowledge of T.ad and troubleshoot customer issues
What You'll Need:
- 5+ years of experience working in an Active Directory Environment
- Strong working knowledge of Windows Active Directory, ideally you will currently be working as a Windows System Administrator
- Advanced experience and knowledge of Microsoft Active Directory and Group Policy
- Advanced knowledge of basic network principles and functions (e.g., DNS, DHCP, TCP/IP, etc.)
- Advanced knowledge of Microsoft folder, file, and sharing security
- Advanced experience installing and configuring Windows Server operating systems
- Advanced experience administering, configuring and maintaining Microsoft Active Directory
- Advanced experience troubleshooting Windows Server issues and network connectivity issues
- Experience troubleshooting Windows applications and application deployments
- Powershell skills (Reading/writing)
- Strong written, oral, and telephone communication skills
- Experience reading and using the Event Viewer
- A passion for troubleshooting customer issues
- Working knowledge of some of the following: SaaS Cloud environments; networking; patch deployment; system configuration
- Outstanding written and verbal communication skills
- Excellent technical writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians and our customers
- Fluency in written and spoken English (bilingual candidates are desirable but not required)
- Strong analytical and technical skills
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Previous experience in customer support or network security is a bonus
- Bachelor’s degree in a technical field (or equivalent experience)
And Ideally:
- Certs (MCSA, AD Courses/Certs, etc,)
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools
- Experience with ticketing systems (JIRA, Salesforce etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
See more jobs at Tenable
Tenable is hiring a Remote Technical Support Engineer (.ad) - Remote
Description
Your Role:
Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers (TSEs) provide support for Tenable’s entire product suite. Working within the Customer Support team, your main responsibilities will be to focus specifically on our Active Directory offering Tenable.ad, providing customers helpful and relevant information, answering questions, and responding to cases. Cases will be related to the use and understanding of the product as well as helping the client troubleshoot issues that arise in their day to day usage of the T.ad product.
Your Opportunity:
- Analyze and address customer technical issues as they relate to the T.ad product
- Analyze vulnerability scan results, system audits, and log events
- Recreate customer software issues in a lab environment
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Work closely and build relationships with the rest of the Tenable team, including Product, Sales, Customer Advocacy, Research & Development, and Operations
- Maintain in-depth knowledge of the T.ad product specifically (you will cross train on the full Tenable suits of products eventually) and information security best-practices
- Contribute to the Knowledge Base repository for re-use by customers and Tenable employees
What You'll Need:
- 2+ years of experience working in an Active Directory Environment
- Experience with Group Policy
- Working Experience and knowledge of Microsoft Active Directory and Group Policy
- Knowledge of basic network principles and functions (e.g., DNS, DHCP, TCP/IP, etc.)
- Knowledge of Microsoft folder, file, and sharing security
- Experience installing and configuring Windows Server operating systems
- Experience administering and maintaining user accounts within a Microsoft Active Directory
- Experience troubleshooting Windows Server issues and network connectivity issues
- Experience troubleshooting Windows applications and application deployments
- Powershell skills (Reading/writing)
- Strong written, oral, and telephone communication skills
- Experience reading and using the Event Viewer
- A passion for troubleshooting customer issues
- Outstanding written and verbal communication skills
- Excellent technical writing skills; responsible for creating Knowledge Base articles to better enable tenable employees and our customers
- Fluency in written and spoken English (bilingual candidates are desirable but not required)
- Strong analytical and technical skills
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Previous experience in customer support or network security is a bonus
- Bachelor’s degree in a technical field (or equivalent experience)
And Ideally:
- Certs (MCSA, AD Courses/Certs, etc,)
- Working knowledge of some of the following: SaaS Cloud environments; networking; patch deployment; system configuration
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools
- Experience with ticketing systems (JIRA, Salesforce etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
See more jobs at Tenable
Tenable is hiring a Remote Vulnerability Research Engineer
Description
Your Role:
Tenable is looking for a Senior Research Engineer to join our Sustaining Research Engineering Team. This position will involve adding efficient and holistic coverage to our existing set of plugins and detections in order to guarantee an effective and timely response to Research support escalations. The role would involve interfacing with other stakeholders within and outside of Tenable.
Your Opportunity:
- Leads complex technical analysis on vulnerability coverage and implements fixes and enhancements in Tenable Products via plugins
- Resolves customer issues; helps get to the root cause of the issue and provides holistic closure - helps them understand their vulnerability scan results, their compliance with industry standards, and how Tenable can help them address their Cyber Exposure gap
- Diagnose, research, reproduce, and report defects, working closely with our Support Engineering and Sales Team and other Research stakeholders
- Mentors team members and helps other researchers when needed
- Drives automation & documentation efforts and initiatives within the Sustaining and interacts with other Research Teams
- Primary point of contact for Tenable Product queries from other internal teams regarding coverage capability and scanning
- Maintains and updates existing coverage information and detection validation for Vulnerability Detection
- Maintains an in depth technical knowledge of all Tenable products
What You'll Need:
- Ability to work independently as a researcher as well as part of a team, leading the effort on some projects and being an active member of the team on other initiatives
- Ability to recognize trends within incoming issues and bugs
- Ability to delegate and prioritize tasks effectively
- Evaluate existing detection methods for services and products from different vendors
- Strong programming skills in one or more languages. Python experience is preferred, but not required
- Strong skills in troubleshooting and root cause analysis
- Experience working with multiple operating systems (proficiency with Linux a must)
- Outstanding written and verbal communication skills
- Adaptable and able to shift priorities among initiatives, as needed
- Obsessed with quality & accuracy
- Initiative and drive to explore and learn continually
- B.S. degree in Computer Science or a related field, or equivalent work experience
And Ideally:
- Good understanding of common security vulnerabilities, CVSS scoring, vulnerability classification, detection and exploitation techniques
- Knowledge on protocol analysis and interaction. Good level knowledge of common protocols such as HTTP, DNS, SSH, SMB, etc.
- Experience with systems administration and be comfortable working at the command line
- Ability to work directly with customers and resolve complex support issues
- Great level of familiarity with Nessus Sensor (at least a year) and associated Tenable products (Tenable.io, Security Center, etc.)
- The ability to investigate and solve complex bugs and issues within a variety of environments and products
- Prior experience interacting with customers of all sizes
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Tenable is hiring a Remote Business Analyst / Program Manager (Workday)
Description
Your Role:
Tenable is seeking a candidate that has a proven track record in an analytical or consulting role. The candidate will have the ability to optimize various business processes, including end-to-end quote-to-cash, procure-to-pay, and corporate accounting business processes, in a rapid-growth environment.
Your Opportunity:
- Serve as the primary liaison between IT and various business stakeholders
- Perform continuous analysis to identify and prioritize high-impact process improvements, efficiency opportunities, and cost saving initiatives
- Own delivery of high-value strategic initiatives. Responsible for all day-to-day operational aspects of projects, applying best practices & standards of project management to deliver on commitments. This includes but is not limited to, project initiation, scoping, activity & resource planning, risk analysis & mitigation, execution, stakeholder management and project documentation
- Provide clear and concise communication, both written & verbal, to all levels of the project team & stakeholders, adapting style to accommodate a diversity of audiences & situations
- Work with teams and individuals to mitigate conflicts and resolve issues as needed. Leverage cross-organizational relationships for support, and resolution of issues
- Anticipate, creatively solve and proactively mitigates problems vs. simply reacting
- Work with stakeholders to understand, document business requirements and develop solutions for improved performance and efficiency gains.Measure and communicate status of projects and results of completed projects
- Develop, document and maintain end to end business processes of all systems in conjunction with Human Resources, Sales Operations, Customer Advocacy, Technical Support, and Marketing Operations processes
- Define process performance measures in collaboration with operational owners and assess performance against metrics and use of business intelligence solutions
- Responsible for ensuring corporate policy compliance in all aspects of finance processes
What You'll Need:
- Bachelor’s degree (B.S.) in related field
- At a minimum 3-5 years experience - administration, implementations and upgrades in a large, public, multi-national, software company
- 3+ years of Tier 1 or Tier 2 consulting experience preferred
- Experience in facilitating design and configuration of ERP and CRM systems
- Experience with data conversions, interfaces/integrations, reporting, and customizations to ERP and CRM systems
- Ability to document requirements and use-cases and recommendation of envisioned processes
- Ability to assess functional and technical gaps in designs
- Ability to define and articulate Business Benefits and Costs
- Experience in developing detailed work plans for project activities within the scope of application responsibility
- Experienced with SOX compliance
And Ideally:
- Workday and Salesforce experience
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
See more jobs at Tenable
Tenable is hiring a Remote Senior Software Development Engineer in Test - SDET
Description
Your Role:
Tenable is looking for a Senior Software Engineer in Test (SET) to join Tenable’s Engineering organization to support our mission of efficient delivery of high quality solutions to our customers' security problems. Focused on enabling customers to detect and respond effectively to new and emerging security threats across their IT landscape, the Tenable engineering organization is working at the cutting edge in this critical security space. In this role, you will be responsible for the testing strategy and execution for a product scrum team, charged with helping your engineering team design and implement the testing tools and infrastructure necessary to ensure that our systems meet our customer’s expectations towards reliability, scalability and performance. You’ll bring in expertise on testing strategy and execution and engage in cross-functional collaboration with other product and testing teams, to ensure consistent processes and tooling across engineering to deliver software of the highest quality.
Your Opportunity:
- Get in on the ground floor: in this role, you'll have a broad scope with an opportunity to take on new responsibilities and grow as an engineer. As a senior member of the organization it will be on you to help drive the testing strategy for your team, and to set high standards across our teams.
- Innovate: As an organization, we run an “Innovation Sprint” at the start of every quarter where engineers can work on their own feature ideas, or try out new technologies.. You can demo your work in front of the rest of the company and pair up with people from other teams.
- Learn new things: We provide a training budget for you to attend conferences or workshops.
- Raise the bar: We are always looking for ways to improve ourselves, our tech stack, and our product’s features. Bring your ideas and experiences to the table and help make a lasting impact.
- Collaborate: Work closely with Product Managers, other engineers, designers, and stakeholders to continuously iterate on our products and drive consensus. You will have the opportunity to support and mentor your peers inside and outside your team.
- Work at scale: You will have the ability to magnify your work by automating tests and ensuring quality of our solutions at all levels of the "test pyramid".
- Show impact: You will have the opportunity to make a significant impact on outcomes for our customers to ensure that they maintain the best experience when using our cloud platform.
What You'll Need:
- 5+ years software testing experience with a focus on functional test definition and test planning, test automation at all levels of the testing pyramid, and scalability and load testing and performance tooling in large scale, distributed systems.
- Excellent analytical skills, with experience summarizing test results into meaningful reports to effectively communicate test coverage and code quality, as well as scalability, capacity and performance issues
- Experience monitoring for defects and issues post-production, creating observability and logging strategies, and translating findings from production environments into actionable tests in development and staging environments
- Solid experience with test harnesses and frameworks, such as pytest, Jest, Jasmine, Spock, Cucumber, etc. and with test automation and testing applications at the API layer, specifically RESTful APIs
- Experience in different testing methodologies, such as: behavior-driven testing, synthetic testing, consumer-driven contract testing, unit testing, and integration testing
- For roles on our Tenable.io teams, experience with testing in a microservices cloud-based architecture is a must.
- Experience developing in languages such as Python, Selenium and a willingness to learn new languages as needed
- Experience in test management tools such as X-ray.
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
#LI-Remote
See more jobs at Tenable
Tenable is hiring a Remote Global Marketing Campaigns Manager
Description
Your Role:
A tight-knit, highly diverse group, Tenable’s Demand Ecosystem has a fast-paced culture with a focus on teamwork. Employees work together cross-functionally for creative, innovative solutions. Stellar efforts at all levels of the organization are recognized and rewarded. Tenable has a history of promoting from within and providing training and career development. Our work environment is open, fun, and highly collaborative. From executive staff to the newest team member, Tenable employees are passionate and engaged.
We are looking for a Global Campaign Manager to drive the strategy, development and implementation of demand generation campaigns and marketing programs. If your experience demonstrates a strong understanding of demand generation and history of working with cross-functional teams on strategic program planning and processes — and the thought of spending your time that way is energizing, then this job is for you!
The ideal candidate will have a curious mind, a customer-centric mindset, an affinity for data, strong communication skills and an ability to work collaboratively on global campaigns. In a dynamic environment, they need to be proactive, flexible, have exceptional time management skills and the ability to balance many projects simultaneously with short deadlines for completion.
Your Opportunity:
- Drive the Go-To-Market strategy, campaign development, program execution, and optimization of global demand generation campaigns. These include efforts to drive new business pipeline and customer growth (expansion, upsell and cross-sell) pipeline.
- Identify specific target audiences by working cross-functionally with other teams to gather insights which will improve segmentation and targeting efforts.
- Help build and optimize scalable, repeatable campaign processes and structure.
- Collaborate with various stakeholders and subject matter experts to develop relevant campaign messaging and innovative content based on buyer needs and core themes.
- Analyze campaign results to develop insights and recommendations to improve campaign effectiveness.
- Develop close partnerships with the sales organization and field marketing teams to improve enablement, engagement and campaign execution.
- Communicate and present findings and conclusions to cross-functional stakeholders.
What You'll Need:
- 5+ years of related experience, high tech preferred.
- BA/BS degree or equivalent experience.
- Strong marketing experience and expertise to help develop demand generation campaign strategy, messaging and content, and oversee multi-channel program execution.
- Must be accountable, self-directed and possess the drive to achieve quick results in a highly successful, fast-paced global organization.
- Strong analytics and reporting capabilities.
- Exceptional communication, project management & time management skills.
- Demonstrated ability to work collaboratively with cross-functional teams.
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
See more jobs at Tenable
Tenable is hiring a Remote Senior Site Reliability Engineer
Description
Your Role:
Have you heard of Tenable.io? Our cloud-based vulnerability management platform built for today’s dynamic IT assets, like cloud, containers and web apps? Well, that’s what you’ll be working on this role. You will need to continue to quickly build out the platform, scale it automatically, and make it more self-managing for our private cloud customers!
Your Opportunity:
- Responsible for taking the code and functionality of Tenable.io and making it function in private cloud environments
- Responsible for responding to support escalations which involve troubleshooting complex technical problems and resolving data/configuration issues within defined service level objectives
- Responsible for developing software, tools, and scripts to automate deployment, management, and monitoring of production systems in all environments
- Provide strategic and thought leadership among peers on complex projects
- Collaboration with cloud engineers in understanding new cloud technologies, assessing impact to security services operations, and proposing solutions to existing business problems
- Collaboration in the software development lifecycle to develop detailed enhancement/bug definitions, write functional requirements, translate the requirements into solution designs, and navigate the functional requirements through to Production deployments
- Proactively look for ways to create efficiencies within operations as it pertains to the tools and technology used by Tenable to support their customer base
- Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
- Create/maintain documentation for operational procedures
- Document and perform system upgrades, application updates, and define monitoring requirements based on customer needs
- Participate in an on-call rotation
What You'll Need:
- 5+ years of related experience,
- Bachelor's Degree or Master's degree in a technical field such as Computer Science, Information Technology Engineering or equivalent work experience
- Strong experience with the Agile software development methodology and collaboration with internal teams to deliver software and configuration artifacts
- Strong background in bash scripting in addition to one year of experience in either Python
- Experience with Docker or similar container solution
- Experience with orchestration tooling such as Kubernetes and Docker Swarm
- Experience working with AWS APIs
- 1+ years deploying Amazon Web Services (AWS) public cloud infrastructures preferred
- 1+ years of operational experience with industry-leading "big data" services technologies
And Ideally:
- Experience deploying distributed, microservice oriented applications
- Experience with Java build tools including Gradle
- Experience with Helm/Tiller
- Experience with Terraform
- Experience with Kops
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
See more jobs at Tenable
Tenable is hiring a Remote Technical Support Engineer - Remote West
Description
Your Role:
Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite; including Tenable.io, Nessus, Tenable.sc, Log Correlation Engine, Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Analyze and address customer technical inquiries
- Analyzing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- A passion for making customers successful
- Outstanding written and verbal communication skills
- Strong analytical and technical skills
- Ability to multi-task and manage multiple priorities in a fast-paced environment.
- Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
- Previous experience in customer support or network security
- Bachelor’s degree in a technical field (or equivalent experience)
- Ability to work between the hours of 9:00am-5:30pm PST
And Ideally:
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin, Japanese)
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
See more jobs at Tenable