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Time Doctor


Founders Rob Rawson and Liam Martin built the Time Doctor software in 2012. It was initially built out of their own need to work effectively with a remote team and to make sure there is trust and high levels of productivity in a remote team. Our mission is to enable effective remote work and improve productivity in remote teams. We are able to communicate that to our over 85 employees in more than 31 countries worldwide as well as the thousands of businesses around the world that now use Time Doctor every day.

Headquarter Location:
Las Vegas, Nevada, USA
2d

Sales Researcher

Time DoctorSao Paolo, BR Remote

Time Doctor is hiring a Remote Sales Researcher

About the Role

Time Doctor is a work insights software company that tracks and analyzes how time is spent to provide insights and direction on how companies can improve performance and be better. Better by the hour, better by the minute - better by the second.

We’re looking to add a talented Sales Lead Researcher to help us accelerate the future of remote work. The Researcher will vet all signups/inquiries to identify leads that meet sales criteria, collate those leads into credible and meaningful information, and route it to the sales team.

This is a full-time, 100% remote position that will allow you to work from anywhere. The expected work schedule is from 9.00 AM to 5.00 PM Eastern Standard Time (EST), Monday through Friday.

Your Responsibilities

  • Monitor feeds and alerts for all inbound signups/inquiries in real-time.
  • Conduct high volume research, filter through prospects to find sales-qualified leads.
  • Validate prospect details via their website, social media, and other online sources.
  • Score leads by identifying buyer persona, ideal customer profile and other qualification criteria.
  • Enrich prospects contact details through online tools ( LinkedIn sales navigator, Zoominfo, Lusha etc. ) and internet research.
  • Route the leads with adequate information to the appropriate Sales Development Representative.
  • Maintain data integrity in HubSpot CRM by ensuring all qualifiers are entered correctly, activities are documented properly and contact information is updated accurately.
  • Develop research techniques and best practices to qualify/disqualify by understanding what companies need Time Doctor, and which decision makers will be the most suitable contact point.
  • Coordinate with sales counterparts to determine accounts that require research to secure additional qualified opportunities.

Required Skills & Experience

  • 1 to 2 years of relevant work experience, preferably in a process driven team environment.
  • Must be independent, self-motivated, and success driven.
  • Strong verbal and written English communication skills.
  • Ability to quickly learn and apply new information to improve the process.
  • Exposure to HubSpot, Microsoft office and internet skills.
  • A structured approach to work.
  • Strong attention to details.

This is a full-time, 100% remote position that will allow you to work from anywhere.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.


We’re a diverse global team of over 148 people working 100% remotely in over 41 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

    See more jobs at Time Doctor

    Apply for this job

    Time Doctor is hiring a Remote Information Security Analyst

    About the Role

    Time Doctor is a work insights software company that tracks and analyzes

    how time is spent to provide the insights and direction on how companies can improve performance and be better. Better by the hour, better by the minute, and better by the second.

    We’re looking to add a talented Info Sec Analyst to help us accelerate the future of remote work. An information security analyst takes responsibility for managing ISO 27001 documentation, maintaining and upgrading compliance package documentation and filling in and managing incoming RFIs and information security questions provided from clients. This person also takes part in internal training and security awareness in the organization and closely works with the BizTech team.

    Your Responsibilities

    • Ensure that the disaster recovery, business continuity, risk management and access controls policies and procedures are properly implemented.
    • Work on ISO 27001 and maintain all policies and procedures.
    • Manage the development and implementation of global security policy, standards, guidelines and procedures.
    • Develop risk management assessments.
    • Manage incoming RFIs.
    • Select and manage external partners to provide external security validation and fill any skills gap we have in-house.
    • Be responsible for data deletion requests and data security across services.
    • Develop and maintain internal training procedures for all staff.
    • Help implement security controls related to access management in the organization.

    Required Skills & Experience

    • Knowledge and understanding of relevant legal and regulatory requirements, such as GDPR, ISO 27001 etc .
    • Good communication skills
    • Strong understanding of the business impact of security tools, technologies and policies
    • Excellent verbal and written communication skills
    • Experience working with legal, audit and compliance staff

    This is a full-time, 100% remote position that will allow you to work from anywhere.

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About Us

    Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.


    We’re a diverse global team of over 148 people working 100% remotely in over 41 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

    See more jobs at Time Doctor

    Apply for this job

    Time Doctor is hiring a Remote Customer Success Manager ( 100% Remote )

    About the Role

    As a CSM, you’ll manage our mid-market group of enterprise accounts in your territory, working to gain the trust and long-term partnership of Time Doctor clients as you continue to demonstrate product value and ROI. You’ll aim to provide comforting coverage to a wide book of businesses through prioritization and automation. You’ll need to thrive in a fast-paced environment as you guide your clients through initial onboarding, setup, ongoing feature updates, and health check-ins. The primary focus of the CSM is on the adoption, growth, and retention of our mid-market clients while aiming to boost them into becoming Tier 1 accounts.

    Your Responsibilities

    • Own, maintain, grow, and build your book of Tier 2 accounts through prioritized and automated engagements.
    • Drive successful Time Doctor onboarding to help customers realize the business value our products offer and how we can best support them.
    • Work to understand your customers’ business needs, keep ongoing documentation of their use case, and pinpoint those we can aim to expand to Tier 1 accounts.
    • Lead ongoing messaging sequences, including product updates, plan changes, and check-ins for all accounts, and schedule top client trainings.
    • Closely monitor the health of all clients, including contracts, product issues/requests, end user adoption, and overall satisfaction with Time Doctor.
    • Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans.

    Required Skills & Experience

    Minimum Qualifications

    • A bachelor's degree or equivalent practical experience.
    • 3+ years of customer success or account management experience.
    • Experience interfacing with executives and navigating customer organizational structures.
    • Experience owning a book of 100+ accounts.
    • A proven track record of expanding client accounts, improving retention rates, and growing adoption.
    • Experience acting as a product expert in a similar role/company, providing product overviews/trainings, and partnering closely with a product team.
    • Past participation in cross-departmental processes and project with other teams such as sales, support, product, engineering, marketing etc.

    Preferred Qualifications

    1. Experience working remotely is a must.
    2. Experience leading a team and managing performance is a plus.
    3. Excellent communication, presentation, problem-solving, multitasking, and prioritization skills.
    4. Comfort using Zoom, Slack, Jira, Support Desk, and other project management tools.

    This is a full-time, 100% remote position that will allow you to work from anywhere.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About Us

    Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

    We are a diverse global team of over 130 people working 100% remotely in over 30 different countries. We are looking for innovative team members ready to help modernize remote work. learn more about us here - https://www.timedoctor.com/about-us.html

    See more jobs at Time Doctor

    Apply for this job

    Time Doctor is hiring a Remote Channel & Partnerships Manager

    About the Role:


    The Channel Partnerships Manager role is responsible for creating and executing scalable programs that benefit Time Doctor and Time Doctor’s Channel Partners. You will be primarily focused on enabling our Channel Partners to sell Time Doctor products into their customer bases, working very closely with partner sales teams.

    Responsibilities:

    • Take primary responsibility for the strategy and execution of new resellers partnerships.
    • Identify relevant organizations who are strategically well positioned to accelerate growth into new markets.
    • Pipeline management of partners/resellers to ensure sustained revenue growth for Time Doctor.
    • Identify potential channel partners across a variety of clusters, segmented by industry, geography and specific area of expertise.
    • Close partnership agreements while properly balancing company goals, speed and economic potentials.
    • Evaluate the financial and non financial benefits and risk of new partnership.
    • Track, report and optimize the performance of partnerships, including identifying issues as they arise, assessing possible solutions and executing them.
    • Work closely with sales and customer success leaders at Time Doctor in a strategic capacity to build out our global channel program.
    • Collaborate with different teams at Time Doctor to build and maintain a pipeline of relationships with potential partners, taking responsibility for the relationship throughout all stages.

    Required Skills and Experience:

    • 3+ years in SaaS sales/business development position.
    • Proven track record in proactive lead generation for partnership opportunities
    • Experience in recruiting/sourcing and managing channels sales partners.
    • Experience in recruiting/sourcing and managing VARS.
    • Ability to take an entire project from A-Z
    • Strong relationship builder, initiator and outstanding verbal and written communication skills.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About Us

    Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

    We are a diverse global team of over 130 people working 100% remotely in over 30 different countries. We are looking for innovative team members ready to help modernize remote work. learn more about us here - https://www.timedoctor.com/about-us.html

      See more jobs at Time Doctor

      Apply for this job

      Time Doctor is hiring a Remote Customer Marketing Specialist - 100% Remote - Global SaaS

      We are an established SaaS company passionate about enabling a “work from anywhere” world. We walk the talk and are leaders in asynchronous work. We offer unique benefits including paid sabbatical, freedom to work out of the 9-5, work from anywhere, and most importantly the opportunity to be a leader in transitioning the world to remote work. This is a full-time, 100% remote position that will allow you to work from anywhere.

      About the Role

      We’re looking to add a talented Customer Marketing Specialist to help us accelerate the future of remote work. This position is important to both Marketing and CS departments. They will be accountable for implementing campaigns post-activation to drive customer, retention, loyalty, and customer product adoption. Your work schedule will be 9-5 pm CT or ET is preferred with flexibility

      Your Responsibilities

      • Support and enable GTM strategy for new product launches and updates to increase customer awareness and adoption of new product features/updates.
      • Develop and execute campaigns for churn prevention, up-sell, expansion, and renewal efforts.
      • Create special marketing content and talk tracks for account management/customer success to help at-risk customers.
      • Manage and grow customer marketing materials library including training/customer education materials, product blog posts, help center articles, and onboarding resources to use throughout the customer lifecycle.
      • Manage customer communication messaging for emails, in-app notifications, and marketing campaigns including compliance and product updates, eventually taking over product newsletter.
      • Manage and grow a library of up-to-date customer success stories, referrals, testimonials, and use cases.
      • Work with management and Customer Success to take over the case study program. Become the lead contact for case study requests for the CS team, perform interviews, submit requests for writing and design and project manage the deployment of new case studies on the website, social and to internal teams.
      • Lead and manage customer engagement and communication programs, such as webinars/virtual events, workshops, and onboarding campaigns.
      • Partner with Customer Success to expand CAP program and repurpose content to use in marketing campaigns, collateral and on the website. Be the point of contact for CS team for CAP support.
      • Collaborate with internal teams to contribute to reporting and optimization strategies
      • Ensure ongoing activity meet OKRs

      Required Skills & Experience

      • 3-5 years marketing experience with relevant experience in customer marketing or creating and delivering campaigns and programs that build and activate an engaged customer community
      • Experience creating and executing measurable, lifecycle marketing campaigns
      • Experience working with marketing CRM tools- Hubspot experience is a plus
      • Experience in developing case studies, testimonials and growing customer advocacy
      • Experience with virtual events background is a plus
      • Ability to provide high-quality communications, including emails and training resources to encourage positive decision-making with focus on influence, grammar, and brevity
      • Ability to make strategic decisions and a candidate with strong verbal and written communication skills.
      • B2B SaaS experience would be ideal, but not essential, and if you have previous success in building a customer community and advocacy program, we’d love to hear about it
      • Passion for engaging and understanding customers, and delivering exceptional customer experience

      We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

      About Us

      Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.


      We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.linkedin.com/company/time-doctor

      See more jobs at Time Doctor

      Apply for this job

      Time Doctor is hiring a Remote Technical Support Specialist - APAC

      About the Role

      We’re looking to add a talented Technical Support Representative to help us accelerate the future of remote work. As a Technical Support Specialist, your primary task is to become a trusted advisor to Time Doctor customers by helping them overcome any technical barriers they may encounter before and while using our products, enabling them to achieve their business and team objectives.

      A Technical Support Specialist will respond to client interactions in the form of chats and emails in a timely manner. They will be continuously managing the conversation(s) while performing necessary technical investigation and troubleshooting until the reported issue is resolved. You will answer basic inquiries about our products, including Billing and Feature related requests, and act as a customer advocate for potential product feature enhancement based on their requirements.

      As a TSS, you will assist other team members within the company (Sales and CSMs) by responding to their technical inquiries and any help they may require to provide service to a customer they are in contact with. You may also be asked to join a client call for any necessary technical input. You will be required to be available 8 AM to 4pm ( GMT +8 ) Philippines time zone.


      Your Responsibilities

      • Respond to and Manage customer interactions through chat, email, and Zoom calls in a professional and timely manner. Maintain courtesy throughout the conversation.
      • Provide technical assistance to customers' concerns by performing essential troubleshooting and thorough investigation until a resolution is obtained.
      • Work closely with Sales and CSMs (when necessary) to ensure the customer experience is prioritized end-to-end.
      • Display a sense of urgency and ownership when faced with critical or unknown issues.
      • Respond to customers' basic billing inquiries and assist in processing billing-related tasks such as refunds, account activation, trial extension, and the like.
      • Clearly and effectively communicate ideas to both customers and peers.
      • Perform first-level QA tasks by testing a potential “Customer Bug” with the aim of reproducing the issue using a test account.
      • Respond to internal team’s technical inquiries and assist them in resolving technical issues.
      • Attend customer scheduled meetings on time.
      • Partner with your regional Squad Leads to escalate any client or other internal concerns or issues and form a plan to resolve or hand off to another team member.


      Other Responsibilities May Include

      • Conduct necessary remote sessions with customers to extend help in resolving their concerns or gather additional information to help with the investigation.
      • Review help center articles and flag anything that needs to be improved/changed/updated.
      • Perform callbacks upon customer request to understand customer concerns and provide the appropriate help.

      Required Skills & Experience

      • Experience in a Customer Service role for more than a year, providing technical support to remote customers.
      • Experience in using Service Desk CRM tools to ensure effective delivery of service. (Freshdesk, Zendesk, HubSpot)
      • Knowledgeable in SAAS applications and the like.
      • Basic knowledge and understanding of multiple technological domains such as Networking, Programming, System Administration, Security, Storage, Database, Saas, etc.
      • Ability to communicate clearly and effectively in English, both written and verbal.
      • Possesses a passion for continuous improvement/development.
      • Can work with minimum supervision and within a remote work setup.

      Important Character Traits:

      • Keen attention to detail.
      • Excellent Team player
      • Proactive and shows initiative.
      • Has a strong sense of ownership and values for excellent and high-quality work
      • A logical thinker and Problem solver.
      • Open, Honest, and shows Integrity.
      • Passionate about helping others.

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

      About Us

      Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

      We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

      See more jobs at Time Doctor

      Apply for this job

      +30d

      Associate Customer Success Manager

      Time Doctor%LABEL_POSITION_TYPE_WORLDWIDE%

      Time Doctor is hiring a Remote Associate Customer Success Manager

      About the Role

      As an Associate CSM, Onboarding Specialist, you’ll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as a solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and prioritizing your day based on incoming client requests.

      In this role, you will utilize automation to send trigger-based emails to ensure Tier 3 client health, adoption, education, and overall success. By sitting between the Sales and Support teams, you will step in on appropriate client tickets, provide product demonstrations, and solutions to any questions or issues, and troubleshoot on live zoom meetings. This person should be able to think quickly on their feet and thrive in a role where they are presenting products and solutions to various size teams. Your number one focus is preventing churn and retention, as well as ensuring that our Tier 3 accounts are looked after and receiving the attention, support, and communication they require.

      Responsibilities:

      • Own Tier 3 client communication, product demonstrations & all onboarding /solution engineering with the direct goal of churn prevention and retention
      • Drive successful Time Doctor onboarding to help customers realize the business value our products offer and how we can best support them
      • Work to understand customers’ business needs, keep ongoing documentation of use cases (and what we can do better internally/product requests), and pinpoint any clients we can aim to expand to Tier 1 or 2 accounts
      • Partner closely with Sales/Support teams to ensure proper hand-off of any clients in need of your assistance
      • Organize automated, trigger-based messaging sequences, to check in on clients you have assisted, ensure onboarding has been completed and that the client is seeing value in the products and understanding their reports
      • Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans

      Qualifications:

      Minimum Qualifications

      • A bachelor’s degree or equivalent practical experience
      • 1+ years of customer success, customer service, sales engineering or account management, SDR experience
      • Has previous API/Technical SaaS experience
      • Strong comfort and ability to present to teams, give technical product demonstrations and troubleshoot on a live video call
      • Experience managing and prioritizing multiple client requests daily
      • A proven track record of retaining & improving client health
      • Experience acting as a product expert in a similar role/company, providing product overviews/training, and partnering closely with a product team
      • Past participation in cross-departmental processes and projects with other teams, such as sales, support, product, engineering, marketing, etc.
      • Excellent communication, presentation, problem-solving, multitasking, and prioritization skills

      Preferred Qualifications

      • Experience working remotely is a plus
      • Comfort using Zoom, Slack, Jira, Support desk (HubSpot), and other project management tools
      • Qualifications, Years of experience, hands-on experience, etc...
      • This is a full-time, 100% remote position that will allow you to work from anywhere.

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

      About Us

      Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We’re looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

      We’re a diverse global team of over 130 people working 100% remotely in over 40 differentcountries. We’re looking for an innovative Associate Customer Success Manager,

      Onboarding Specialist ready to help us modernize remote work. Learn more about us here: https://www.timedoctor.com/about-us.html

      See more jobs at Time Doctor

      Apply for this job

      Time Doctor is hiring a Remote Inbound Sales Development Representative - APAC

      About the Role:

      As an SDR at Time Doctor, you’ll focus on responding to and nurturing inbound leads and generating a meeting pipeline for account executives by fully qualifying sales opportunities.

      Your daily activities would include reviewing new leads, conducting prospect and account research, responding to company webpage chat, email messaging, and cold calling.

      We have an extensive onboarding and training program at Time Doctor, which will provide you with the necessary sales and product knowledge to fulfill your role.

      This is a full-time position. You must be available to work Monday through Friday from 9 a.m. to 6 p.m. in any APAC time zone. You’ll report directly to our SDR manager, who is in the APAC region.

      The sales team’s values are self-defined as enabling each other, trusting, and respecting each other, being solution-focused, always persevering, having faith in the law of averages, celebrating wins and moving on, and speaking with clarity and compassion.

      This is an opportunity to have an impact on people’s lives and the environment as well as to give companies the tools they need to build a more diverse workforce. Every time a company can hire someone to work remotely means they can pull from more diverse cultural backgrounds, remove that person’s car from the road, and give them more time to spend with their family.


      Responsibilities:

        • Product Expert: Maintain up-to-date knowledge of Time Doctor and its value proposition to deliver a best-in-class customer experience for prospects.
        • Prospecting: Qualify inbound leads who have shown interest in Time Doctor through various marketing campaigns and channels such as trial sign-ups, demo requests, chat, asset downloads, content, events, etc.
        • Timely Follow Up: Handle hundreds of leads in a timely manner - through phone, email, LinkedIn, and video.
        • Maintain CRM: Document all interactions and findings with prospects in our HubSpot, and create a seamless handoff process to Account Executives.
        • Overachieve Activity Metrics: Understand how numbers impact your meeting targets and ensure you’re being proactive about outreach, meetings, and the quality of your meetings.
        • Engage in Personal Development: Take control of your professional development by engaging in training and custom coaching sessions.

        Required Skills & Experience

        What are the top 5-10 skills or competencies that are must haves for this role?

        • Experience: You must have 1-3 years of customer-facing experience, ideally at a B2B SaaS company.
        • Perseverance: You’re able to track down busy people and get them to take action by being creative in terms of your communication, research, and general hustle.
        • Emotional Intelligence: You’re able to mirror people, adjust your tone to get the reply you want, and work through conflicts with peers or prospects.
        • Communication: We’re a 100%-remote team, so being able to communicate clearly, proactively, and in English across multiple channels (video, text, Zoom, etc.) is key.
        • Quick Task Switching: The team is in growth mode, which means you may need to switch between research, follow-ups, internal communication, chat, and email.
        • Handle Ambiguity: You thrive in an environment where something may not be easy to find, and directions are given at a high level.
        • Coachable: We have a strong culture of giving positive and constructive feedback. You must be comfortable with receiving and implementing feedback.

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



        About Us

        Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

        We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

        See more jobs at Time Doctor

        Apply for this job

        Time Doctor is hiring a Remote Technical Support Specialist (Portuguese) - Remote - Global SaaS

        We are an established SaaS company passionate about enabling a “work from anywhere” world. We walk the talk and are leaders in asynchronous work. We offer unique benefits including paid sabbatical, work from anywhere, and most importantly the opportunity to be a leader in transitioning the world to remote work. This is a full-time, 100% remote position that will allow you to work from anywhere.

        About the Role

        We’re looking to add a talented Technical Support Representative to help us accelerate the future of remote work. As a Technical Support Specialist, your primary task is to become a trusted advisor to Time Doctor customers by helping them overcome any technical barriers they may encounter before and while using our products, enabling them to achieve their business and team objectives.

        A Technical Support Specialist will respond to client interactions in the form of chats and emails in a timely manner. They will be continuously managing the conversation(s) while performing necessary technical investigation and troubleshooting until the reported issue is resolved. You will answer basic inquiries about our products, including Billing and Feature related requests, and act as a customer advocate for potential product feature enhancement based on their requirements.

        As a TSS, you will assist other team members within the company (Sales and CSMs) by responding to their technical inquiries and any help they may require to provide service to a customer they are in contact with. You may also be asked to join a client call for any necessary technical input.You will be required to be available 4PM - 3AM GMT +8 timezone.

        Your Responsibilities

        • Respond to and Manage customer interactions through chat, email, and Zoom calls in a professional and timely manner. Maintain courtesy throughout the conversation.
        • Provide technical assistance to customers' concerns by performing essential troubleshooting and thorough investigation until a resolution is obtained.
        • Work closely with Sales and CSMs (when necessary) to ensure the customer experience is prioritized end-to-end.
        • Display a sense of urgency and ownership when faced with critical or unknown issues.
        • Respond to customers' basic billing inquiries and assist in processing billing-related tasks such as refunds, account activation, trial extension, and the like.
        • Clearly and effectively communicate ideas to both customers and peers.
        • Perform first-level QA tasks by testing a potential “Customer Bug” with the aim of reproducing the issue using a test account.
        • Respond to internal team’s technical inquiries and assist them in resolving technical issues.
        • Attend customer scheduled meetings on time.
        • Partner with your regional Squad Leads to escalate any client or other internal concerns or issues and form a plan to resolve or hand off to another team member.

        Other Responsibilities May Include

        • Conduct necessary remote sessions with customers to extend help in resolving their concerns or gather additional information to help with the investigation.
        • Review help center articles and flag anything that needs to be improved/changed/updated.
        • Perform callbacks upon customer request to understand customer concerns and provide the appropriate help.

        Required Skills & Experience

        • Experience in a Customer Service role for more than a year, providing technical support to remote customers.
        • Experience in using Service Desk CRM tools to ensure effective delivery of service. (Freshdesk, Zendesk, HubSpot)
        • Knowledgeable in SAAS applications and the like.
        • Basic knowledge and understanding of multiple technological domains such as Networking, Programming, System Administration, Security, Storage, Database, Saas, etc.
        • Ability to communicate clearly and effectively in English, both written and verbal.
        • Possesses a passion for continuous improvement/development.
        • Can work with minimum supervision and within a remote work setup.

        Important Character Traits:

        • Keen attention to detail.
        • Excellent Team player
        • Proactive and shows initiative.
        • Has a strong sense of ownership and values for excellent and high-quality work
        • A logical thinker and Problem solver.
        • Open, Honest, and shows Integrity.
        • Passionate about helping others.

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

        About Us

        Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

        We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

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        Time Doctor is hiring a Remote Lead Full Stack Support Engineer

        About the Role:

        As we grow and move up the market, we have found that;

        -The Cloud Features team must focus on the roadmap and is continually distracted by bugs / small changes.

        -Our larger customers have greater demands, and there is a need to protect them from churn

        -TDC customers are fans of some functionality that does not currently exist in TD2, and there is a need for some level of feature alignment.

        -CS’s / Sales priorities around churn new business rarely align with the Product Roadmap


        Responsibilities:

        • Provide world-class engineering support to the Time Doctor user base.
        • Debug issues and provide timely resolutions.
        • Deliver intelligent changes which help reduce churn and improve sales.
        • Create elegant and well-tested code that’s easy to maintain and ensures high performance at scale.
        • Collaborate and lead a team that includes product managers, QA Engineers, and front-end engineers.

        Required Skills & Experience

        At least four years of professional full-stack experience, working Saas products at scale scale

        • Strong Angular 10+ experience
        • Strong MongoDB experience, ideally with some sharding experience
        • Experience with in-memory databases such as Redis
        • Experience with test-driven development and continuous delivery
        • Proficiency in HTML and CSS
        • Excellent at JavaScript/Typescript
        • Experience working in a Product focused SaaS company, preferably during a significant growth phase.

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


        About Us

        Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

        We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

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        +30d

        Product Growth Manager - Acquisition

        Time Doctor%LABEL_POSITION_TYPE_WORLDWIDE%

        Time Doctor is hiring a Remote Product Growth Manager - Acquisition

        About the Role:

        Time Doctor, a leading provider of remote productivity software, is searching for a top-notch Product Growth Manager to maximize the potential of our customer acquisition and activation efforts. Under the leadership of our VP of Growth, the Growth Product Manager will develop strategies for optimizing the customer acquisition part of the customer lifecycle. The Product Growth Manager will also be responsible for leading experimentation along with data-driven decision-making to drive our product to the next level of scale, impact, and profitability.

        Responsibilities:

        • You will collaborate with a cross-functional team of engineers and designers to skyrocket trial and onboard rates, laser-focused on the visitor website journey.
        • You have a strong understanding of mapping multi-channel customer journeys, with experience in mapping creative/content and data requirements geared towards personalization
        • You have deep domain expertise in relevant marketing tools/platforms for campaign activation (e.g. Google Marketing Platform and Facebook, Programmatic DSPs and AdTech, etc), and the application of these
        • You're highly creative and have experience in identifying target audiences and devising digital campaigns that engage and convert.
        • You can optimize landing pages and user funnels.
        • You are skilled in experimentation.
        • You have a solid knowledge of website analytics tools.
        • You have a working knowledge of Google Ads and social media advertising.
        • You have strong analytical skills.
        • You see exciting marketing possibilities in new technologies and emerging trends.
        • You can manage SEO/SEM, marketing database, social media, and/or display advertising campaigns.
        • You can identify what behaviors drive the most value to maximize conversion rates across the top-level parts of the funnel
        • You will collect and document requirements, play a key role in performance metrics, and craft the website journey and experience.
        • You will demonstrate and communicate experiment projects to maximum clarity concerning their intended resolution and expected impact on the business.

        Required Skills & Experience

        What are the top 5-10 skills or competencies that are must haves for this role?:

        • 3+ years experience as a Growth Product Manager or Growth Marketing Manager.
        • Expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how prospects interact with our website.
        • Superb means identifying growth opportunities and executing projects to drive Acquisition.
        • Excellent English and communication skills, both written and verbal
        • Experience running A/B tests, evaluating results, and leading post-launch optimization.
        • Experience with building landing pages and optimizing paid advertising.
        • Experience with content marketing.
        • Flexibility to accommodate off-hours calls with other geographic locations.
        • The ability to work autonomously, by focusing on the outcomes amidst competing priorities.
        • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

        About Us

        Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

        We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

        Click the Apply button to proceed with your application.

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        Time Doctor is hiring a Remote Integration Engineer - Remote - Global SaaS

        We are an established SaaS company passionate about enabling a “work from anywhere” world. We walk the talk and are leaders in asynchronous work. We offer unique benefits including paid sabbatical, freedom to work out of the 9-5, work from anywhere, and most importantly the opportunity to be a leader in transitioning the world to remote work. This is a full-time, 100% remote position that will allow you to work from anywhere.

        About the Role

        We’re looking to add a talented Integration Engineer to help us accelerate the future of remote work. This is a unique opportunity to develop your career as an integration engineer during an exciting period of hypergrowth. You’ll work closely with internal revenue-generating teams to design and deliver solutions that will enable Time Doctor to scale and remain the market leader. All of this will be achieved through your ability to both deliver and collaborate with a team of talented engineers and product managers. You’ll have the opportunity to work with a modern tech stack on a product that has traction with significant growth opportunities. This is a full-time position, reporting to the Senior Integrations Engineer.

        Your Responsibilities

        • Create elegant and well-tested code that’s easy to maintain and ensures high performance at scale
        • Ensure accuracy and integrity of data and applications through analysis, coding, clear documentation, and problem resolution
        • Understand and follow Data Governance and ensure attention to data quality
        • Continually learn and research engineering trends to ensure that we’re always using the most appropriate technology available

        Required Skills & Experience

        • 2-3 years of experience with the following technologies:
          • Microservices
          • Postgres
          • Git
          • Docker
          • MongoDb
          • GCP
          • REST API
        • At least 2 years of professional back-end experience, ideally working on Node.js applications at scale
        • Hands-on experience with Distributed Architecture, building RESTful services, XML/JSON, and modern Application Servers
        • Knowledge of API design, including versioning, isolation and micro-services
        • Experience with designing and implementing ETL processes and the use of ETL tools
        • Strong MongoDB experience, ideally with some sharding experience
        • Experience with customer data platforms (Segment, Listtrack, Salesforce, Hubspot, Mixpanel) is desirable
        • Knowledge of relational and NoSQL database management systems
        • Experience with test-driven development and continuous delivery, ideally in a product-focused SaaS environment
        • Experience working with GCP (GKE, Cloud Run, App Engine, Cloud SQL, BigQuery), Firebase, Redis, and Heroku
        • Creative thinker with a natural interest in finding solutions to new problems.

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

        About Us

        Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

        We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html

        Click the Apply button to proceed with your application.

        See more jobs at Time Doctor

        Apply for this job