Job Description

We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time, with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario. 

• As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner.
• Deliver outstanding customer service while fostering positive relationships with clients.
• Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management.
• Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required.
• Undertake special projects and fulfill other duties as assigned.

As part of your responsibilities, you will need to manage credit card information. Metroland Media adheres to PCI compliance standards and mandates individuals in this position to undergo PCI training to ensure secure and compliant handling of cards.

Qualifications

• Post-Secondary Education in any relevant field or its equivalent. 
• Demonstrate a minimum of 2+ years of experience in a Customer Service environment.
• Exhibit proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Display strong written and verbal communication skills, coupled with attentive listening abilities.
• Showcase exceptional customer service skills, including the ability to effectively handle challenging and demanding clients.
• Demonstrate strong administration skills, ensuring accurate updating and maintenance of information.
• Capable of taking initiative and working autonomously with minimal supervision.
• Thrive in a fast-paced, deadline-driven environment, maintaining strong attention to detail.
• Display effective organizational skills, adept at managing time and prioritizing tasks efficiently.
• Uphold the ability to handle confidential information with discretion and professionalism.

BENEFITS

• Extended health care
• Employee Assistance Program
• CAAT Pension Plan

SALARY:Ontario Minimum Wage: $16.55 + incentive structure

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Job Description

Journalism Roles (Future Opportunities)

Don’t see anything posted that interests you right now? We are always looking for talented & diverse individuals for upcoming journalism opportunities at the Toronto Star. Whether you are a new graduate or a veteran reporter who is interested in providing a voice to your community and reporting on meaningful issues, or a seasoned editor looking to continue to grow their career, we want to hear from you.

If you would like to join our editorial talent pool to be considered for future opportunities, please submit your resume and complete the application questionnaire. Be sure to also include a cover letter and samples of your work.

When a new position that matches your background and experience becomes available, we will reach out to you directly at that time to review the opportunity in more detail. Preference will be given to diverse candidates.

Note: This posting is for future opportunities and not for an active or specific position. As such, you may not hear back from us immediately.

Submission Requirements

• Cover letter
• Resume
• If you have relevant examples of your work, please submit up to 3 examples as part of your submission

Potential Editorial Positions Available: Full-Time, Part-Time, Temporary and Contract positions may include:

DIGITAL PRODUCER
Your digital media skills and strong news judgment will help you package, enhance, and promote Star journalism so that it makes a meaningful impact on our community and beyond. Digital Producers respond to breaking news, curate and manage the Star’s homepage, and analyze and respond to audience patterns online and on social media.

PODCAST HOST/PRODUCER
You are an experienced audio producer and host who can pitch and develop newsworthy stories, interview guests on air, and find insightful ways to expand on Star journalism through the podcast medium.

JOURNALIST
Journalists are able to report and write authoritatively on breaking news while providing perspective and analysis. You will collaborate with colleagues throughout the newsroom and think beyond traditional narratives to produce stories that are accurate, comprehensive, and compelling. You are digitally savvy and are comfortable experimenting with new forms of storytelling.

TEAM EDITOR
Team Editors are highly collaborative leaders who combine expertise in journalism with knowledge of presentation and production. As a team editor, you will perform and/or supervise editing, assigning, writing, and production duties, guiding the work of staff and freelancers while providing a supportive teaching environment for your team.

Qualifications

Depending On The Role, You Will:

• Report, write, assign and edit in a breaking news environment
• Be able to adapt to an environment where news and information are updated frequently, and the work atmosphere demands urgency
• Engage with and respond to digital audience metrics and data analytics tools that help drive subscriptions
• Report engaging stories and digital content for multi-platforms
• Understand how to explore, create, navigate and publish information using non-traditional storytelling methods and emerging information platforms
• Understand and demonstrate the use of digital tools and diversity of information such as social media links, embedded content and video work

What we are looking for:

• Diploma or Degree in Journalism or related field, including Applied Arts/Communications, or other relevant experience
• Superb news judgment
• Advanced journalism skills with a broad knowledge of local, national, and international issues
• An engaged and creative consumer of news, ready to constantly pitch story ideas
• Demonstrated skills using social media outlets (Facebook, Twitter, etc.) and posting content online
• Strong verbal and especially written skills with a strong knowledge of Canadian Press Style
• Relentlessly high standards; detail-oriented, deadline-driven, and able to simultaneously manage multiple projects
• Passion, energy, creativity
• Ability to excel in a fast-paced, deadline-driven and demanding environment
• A team-oriented individual who can build professional relationships with team members. Be comfortable with ambiguity and the ability to work collaboratively and independently

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