VP Customer Success
Go pro: Want to work with the best-of-the-best? Lead the customer success team at one of the most successful and innovative CS companies in the world. We'll show you how to raise your game and inspire you to do your best work. Discover new challenges, build cutting-edge skills, and uplevel your expertise. You will be responsible for ensuring customers are realizing maximum business value across the customer lifecycle that ultimately results in their renewal, growth in value and customer satisfaction. Reporting to the Chief Revenue Officer, in this newly created role, you will rapidly assess the current organization, bolster those aspects that are going well, address and adjust for improvement opportunities, all leading to the execution of our Global Customer Success strategy.
Essential Responsibilities
About you
More About Totango
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
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Role: Data & Integrations Product Manager
Company: Totango, Inc.
Location: Remote , US
We are looking for a high-energy Data & Integrations Product Manager to join our team.
As part of the Product team, you will drive the strategy and the direction of our future releases and products. You will work with our Executive team, Sales, Marketing, Engineering, and Customer Success organizations to deliver the next generation of Totango's Customer Success platforms.
An ideal candidate has:
As part of your role you will:
You’ll Get
About us:
Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
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Position: UX/UI Senior Product Designer Company: Totango, Inc (www.totango.com)
Location: Remote in the Eastern US Time Zone
Minimum Experience Level: 3+ years full time professional software product design experience
Summary: You will report to the UX Team Leader and work closely with our Product Managers, Engineering, and Executive Team to design the exciting, next generation of Totango's Customer Success platform and products.
Job Responsibilities:
Work closely with the Product Managers to understand the requirements and design the user experience for the business requirements.
Expand on business requirements to define user flows for every persona.
Work closely with R&D Eng team to get the design implemented with pixel perfection.
Take responsibility for the product’s user interface and ensure its quality is maintained in the product.
Be the voice of design for the engineering team.
An ideal candidate should have:
About us:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduce churn, and optimize revenue growth.
You'd be joining an awesome, collaborative, open office culture. If you think you are the right candidate, please let us know and we would love to talk to you!
#LI-Remote
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Role: Sr. Graphic Designer
Company: Totango, Inc.
Location: Redwood City, CA
Minimum experience level: 5-7 years
Your Role:
Totango, the world’s leading customer success platform, is seeking an experienced graphic designer to help grow and evolve our brand’s visual expression as a Sr. Graphic Designer. This is a full-time paid position.
As a pivotal member of the Totango Brand & Community team, you will help shape how Totango comes to life across web, video, social, PR, digital campaigns, and more. Get to know our audience, understand their pain points and what gets them excited, and create campaigns and content that speaks to them. Work closely with our team and cross-functional partners on strategic and creative work to evolve and define our brand’s shape, form, and personality to delight and build brand affinity with customers and prospects.
We're looking for someone who is excited to push creative boundaries and grow with us.If you’re interested in having a major impact on all facets of a brand, then this is the opportunity for you.
***Please provide link to portfolio in your resume for examples of work.
This position can be fully remote, or report to our Redwood City office in the San Francisco Bay Area.
You’ll perform as an individual contributor reporting directly to our Sr. Director of Brand & Creative.
Responsibilities:
Qualifications:
Bonus Points:
About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
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Role: Senior Enterprise Solutions Engineer
Company: Totango, Inc. (www.totango.com)
Location: Ireland (Remote position)
Minimum experience level: 8 years, with 5+ in Enterprise SaaS solutions
This role will be a Sr. Level Solution Engineer supporting Totango’s growing Enterprise sales team. You will be responsible for driving major successes as part of the Pre-sales and Sales process, presenting the Totango portfolio of solutions and promoting Customer Success thought-leadership.
What You'll Do:
What Makes You Great:
About Totango:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango
Role: Data & Integrations Product Manager
Company: Totango, Inc.
Location: Remote , US
We are looking for a high-energy Data & Integrations Product Manager to join our team.
As part of the Product team, you will drive the strategy and the direction of our future releases and products. You will work with our Executive team, Sales, Marketing, Engineering, and Customer Success organizations to deliver the next generation of Totango's Customer Success platforms.
An ideal candidate has:
As part of your role you will:
You’ll Get
About us:
Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
#LI-Remote
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Role: Customer Success Manager - Small Enterprise
Company: Totango, Inc.
Location: Ireland - Fully Remote
Minimum experience level: 5 years
Are you ready to take your passion for customer success to the next level? Do you want to work for the leader in customer success solutions software to consult with companies across the globe on the very topic you are passionate about? If the answer is YES, come join Totango as we add more world-class Customer Success Managers to our knowledgeable, collaborative, and fun Customer Success Team.
As a Customer Success Manager, you’ll be managing a portfolio of clients in our enterprise client space - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Smaller Enterprise clients require a high level of optimization and creative solutioning. This position will require a master
What you'll do:
What you should bring to the role:
Benefits and Perks:
About us:
Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer a competitive salary, great benefits, and you'd be joining an awesome, collaborative, virtual culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
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Role: Onboarding Expert - Customer Success
Company: Totango, Inc.
Location: Ireland - Remote
Minimum experience level: 3 years
Are you a high-energy implementation guru? We're recruiting for a Customer Success Onboarding Manager, reporting into our Senior Director of the Product Experts Group, - someone who will work to ensure our customers get only the best onboarding and enablement experience. Onboarding is a very important part of the customer journey, and the Onboarding Expert is responsible for driving the customers’ future successes. Onboarding Managers work cross functionally to ensure customers are able to realize value quickly.
What you'll do:
What you should bring to the role:
About Totango:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango
Position: UX/UI Senior Product Designer Company: Totango, Inc (www.totango.com)
Location: Remote in the Eastern US Time Zone
Minimum Experience Level: 3+ years full time professional software product design experience
Summary: You will report to the UX Team Leader and work closely with our Product Managers, Engineering, and Executive Team to design the exciting, next generation of Totango's Customer Success platform and products.
Job Responsibilities:
Work closely with the Product Managers to understand the requirements and design the user experience for the business requirements.
Expand on business requirements to define user flows for every persona.
Work closely with R&D Eng team to get the design implemented with pixel perfection.
Take responsibility for the product’s user interface and ensure its quality is maintained in the product.
Be the voice of design for the engineering team.
An ideal candidate should have:
About us:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduce churn, and optimize revenue growth.
You'd be joining an awesome, collaborative, open office culture. If you think you are the right candidate, please let us know and we would love to talk to you!
#LI-Remote
See more jobs at Totango
Role: Senior Enterprise Account Executive
Company: Totango, Inc.
Location: Pacific and Central Time zones preferred
Minimum experience level: 5 years of SaaS software sales experience with 8+ total experience
Are you an experienced sales leader with a consultative sales approach and a verifiable track record of enterprise success? Totango is hiring expert Enterprise Sr. Account Executives to join our growing Sales team and we'd love to hear from you!
What’s your day look like?
What Makes You Successful?
More About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
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Role: Account Executive - Mid Market
Company: Totango, Inc.
Location: Ireland - Fully Remote
Minimum experience level: 5 years
Totango’s award-winning Customer Success solutions have made our organization the leader in Customer Success. Founded in 2010 and funded by top venture firms, Totango is used by leading companies to reduce churn, grow predictable revenue, and maximize customer lifetime value. We are a global organization in high growth mode looking to add to our fantastic team.
Are you an experienced sales leader with a consultative sales approach and a verifiable track record of software sales success? Totango is hiring Account Executives to help us grow our mid-market sales team, NO COLD CALLING REQUIRED. If this is right up your alley then we'd love to hear from you!
Here is a day in the life of our Account Executives:
What you should bring to the role:
About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango
Role: Customer Success Manager - Small Enterprise
Company: Totango, Inc.
Location: Remote
Minimum experience level: 5 years
Are you ready to take your passion for customer success to the next level? Do you want to work for the leader in customer success solutions software to consult with companies across the globe on the very topic you are passionate about? If the answer is YES, come join Totango as we add more world-class Customer Success Managers to our knowledgeable, collaborative and fun Customer Success Team.
As a Customer Success Manager, you’ll be managing a portfolio of clients in our enterprise client space - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Smaller Enterprise clients require a high level of optimization and creative solutioning. This position will require a master
What you'll do:
What you should bring to the role:
Benefits and Perks:
About us:
Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer a competitive salary, great benefits, and you'd be joining an awesome, collaborative, virtual culture. If you know you're the right candidate, we would love to hear from you!
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Role:Recruiter
Company:Totango, Inc.
Location:Remote
Totango’s award-winning Customer Success solutions have made our organization the leader in Customer Success. Founded in 2010 and funded by top venture firms, Totango is used by leading companies to reduce churn, grow predictable revenue, and maximize customer lifetime value. We are a global organization in high growth mode looking to add to our fantastic team. In fact, we’ve grown by over 50% so far this year and anticipate continued explosive growth.
To help fuel our growth, we’re adding to our talent acquisition team. Reporting to the VP of Global Talent, the successful candidate will manage the full recruitment life cycle to drive the hiring process for professional staff in various functions and locations throughout North America. A strong consultative approach and business partnering skills are key enablers to success. This position will partner closely with leaders in providing proactive recruitment solutions critical to business success and will manage cross-functional, cross-disciplined relationships to ensure business results. We need someone who can hire the best!
Key Responsibilities:
Qualifications:
More About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango
Position: UX/UI Senior Product Designer Company: Totango, Inc (www.totango.com)
Location: Remote in the Eastern US Time Zone
Minimum Experience Level: 3+ years full time professional software product design experience
Summary: You will report to the UX Team Leader and work closely with our Product Managers, Engineering, and Executive Team to design the exciting, next generation of Totango's Customer Success platform and products.
Job Responsibilities:
Work closely with the Product Managers to understand the requirements and design the user experience for the business requirements.
Expand on business requirements to define user flows for every persona.
Work closely with R&D Eng team to get the design implemented with pixel perfection.
Take responsibility for the product’s user interface and ensure its quality is maintained in the product.
Be the voice of design for the engineering team.
An ideal candidate should have:
About us:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduce churn, and optimize revenue growth.
You'd be joining an awesome, collaborative, open office culture. If you think you are the right candidate, please let us know and we would love to talk to you!
#LI-Remote
See more jobs at Totango
Role: Enterprise Sr. Account Executive
Company: Totango, Inc.
Location: Pacific and Central Time zones preferred
Minimum experience level: 5 years of SaaS software sales experience with 8+ total experience
Are you an experienced sales leader with a consultative sales approach and a verifiable track record of enterprise success? Totango is hiring expert Enterprise Sr. Account Executives to join our growing Sales team and we'd love to hear from you!
What’s your day look like?
What Makes You Successful?
More About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango
Role: Knowledge Base Technical Writer
Company: Totango, Inc.
Location: Remote
If you love innovative, state-of-the-art technology and love helping customers succeed, you'll love working with us here at Totango!
We're looking for a technical writer to enhance and expand our existing knowledge base. You will work alongside our product management and support teams to identify new content for the knowledge base as well as existing material that needs to be refreshed.
Our goal is to become a knowledge centered support team wherein we enable our customers to self-service through easy-to-follow guides and articles. This role will be integral to our customers’ success as we break down complex processes into easily digestible material. This role will report to the Director of Support while also working closely with product management on the delivery of guides and FAQs for new features.
Your responsibilities:
What makes you the right fit:
About Totango:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
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General Overview:
The Chief of Staff serves as a member of the leadership team and is the driver of key initiatives to support the entire company. Reporting to the President/COO, this person will have several accountabilities, all focused on making time, information, and decision processes more effective:
Key Responsibilities
Education/Experience Requirements:
About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango
We’re looking for a growth-minded, data-driven Director of Web Experience with Webflow expertise to drive our vision for the company forward through our world-class website experience. As an integral member of the marketing team, you’ll own organic search traffic growth to Totango.com and the digital experience across all of Totango’s web properties. You’ll create, manage, and optimize A/B experiments to deliver best-in-class digital journeys for our prospects, and turn Totango’s website into a conversion machine.
If you're passionate about optimizing web experiences and driving strong conversion rates, developing dynamic user journeys and inspiring engagement tools, we invite you to share your story with us!
What you'll do
Who you are
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Role: Customer Success Engineer
Company: Totango, Inc.
Location: Remote
Totango is looking for world-class Customer Success Engineers to drive our customers' technical success during onboarding, implementation, and long-term support. Reporting to the Head of our Product Experts Group, you are responsible for engaging with Customer and Partner technical staff and developers to identify requirements, design their technical architecture and data model, assist/implement integrations, verify the integrated solution, and provide long-term support. Technical mindset combined with a customer-first consulting approach help you thrive. The ideal candidate will have experience in technical design, creating automated recurring ETL, and experience in professional services, technical consulting, or technical onboarding.
Responsibilities:
Required Qualifications:
Nice to have:
About us:
Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer a competitive salary, great benefits, and you'd be joining an awesome, collaborative, virtual culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
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Role:Sr. Product Marketing Manager (remote ok)
Company: Totango, Inc.
Location: Redwood City, CA
Minimum experience level: 5 years
We're looking for a rock-star Sr. Product Marketing Manager to join our growing marketing team at Totango!
This high impact role is responsible for product positioning, competitive analysis, and product marketing content development. You’ll have a deep understanding of the customer and utilize insights to inform product definition and development in close collaboration with our Product Managers and engineering teams while working closely with our marketing, web and growth teams to deliver targeted customer experiences through our free trial and freemium experience that lifts conversion rates, grows revenue and viral loops that extend our reach.
You will be driven, and nimble enough to work in a rapidly changing industry, tolerate ambiguity, lead cross-functional teams through influence, and demonstrate problem-solving leadership.
What's your day look like?
What makes you successful?
About Totango:
Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale. Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture. If you know you're the right candidate, we would love to hear from you!
#LI-Remote
See more jobs at Totango