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Trupanion




Trupanion is hiring a Remote Partner Experience Specialist

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is looking for a motivated and success-driven sales professional to join the Mid-Atlantic & PacWest inside sales and experience team! This person will play a fundamental role in driving growth and engagement with hospitals that are using Trupanion to enhance the experience of our mutual clients and that have a desire to further grow their insured client base. Success in this position requires proactive and reactive approaches in supporting and motivating veterinary teams to influence growth in client awareness and increase client experience through our vet portal.

While our Territory Partners, in the field, develop new relationships with hospitals, this role will provide a critical extension to their efforts, ensuring and maintaining well-rounded support, engagement, and follow-through with these bought-in hospitals. This allows the Territory Partner to continue to bring on new hospital relationships, while continuing to grow and provide top-tier support to already on-boarded hospitals with their experience specialist counterpart.

An Experience Specialist is only assigned to hospitals that have been kicked off to leverage Trupanion resources within a specific region(s) to reinforce and enhance that initial onboarding and expand to consistent growth. The function of sales and support provided by this role is done exclusively over the phone and consists primarily of proactive outbound touchpoints to hospitals and inbound support calls from hospitals.

Additionally, this role will be tasked with some outbound sales calls to hospital clients on an active insurance offer to aid in conversion leading to a continued policy with Trupanion.

This role is a call center type role, requiring active availability in a call queue. This role is remote/work from home eligible.

Key Responsibilities Include:

As a Partner Experience Specialist, you are responsible for the growth, experience, and support of your assigned hospitals, which include:

  • Engaging hospitals to educate more of their clients on the value of medical insurance for their pet, measured through the issuance of Exam Day Offers through our vet portal
  • Training and coaching hospital staff on how to have impactful conversations with their clients on cost of care and the value of direct payment
  • Educating Pet Parents on the value of continued coverage for the life of their pet, measured by Exam Day Offer enrollments that go beyond the first 30 days

Maintain and grow enrollments within assigned hospitals through:

  • Connecting with key roles within the veterinary hospital on a regular cadence to discuss individual hospital performance, the over-all value of that performance to the hospital, and provide support for any challenges and/or concerns
  • Building and maintaining long-term relationships
  • Collaborating with Territory Partners to achieve growth within these hospitals.
  • Providing refresher and new-hire training for supported hospitals
  • Calling hospitals on a regular cadence to increase usage vet portal for mutual claiming clients
  • Promoting the value of the Exam Day Offer to hospital staff, and providing reporting on successes and opportunities missed
  • Calling Pet Parents from assigned hospitals on an active offer to convert to continued coverage for their pet

Full support of your hospitals through:

  • Handling inbound support phone calls, emails, and chat.
  • Researching and resolving complex concerns, including questions on policy, coverage, and claims.
  • Supporting hospitals with usage and basic troubleshooting of our hospital integration with vet portal.

Other skills that you will need to be successful in this role:

  • Ability to partner and collaborate well in cross-functional teams
  • In depth understanding of the full lifecycle of a sale
  • Strong understanding the Trupanion product, and its value to both pet parents and veterinary hospitals
  • General knowledge of roles within a veterinary hospital and how veterinary hospitals operate
  • Strong ability to influence a variety of people without direct authority
  • Independent motivation to grow assigned book of accounts

Experience:

  • 2+years experiencebuilding and maintaining long term client relationships.
  • 2+years experiencewith direct sales to drive new business.
  • Proficient with Microsoft Office Suite, including fluency with Excel, Word, Outlook, and PowerPoint with preferred exposure to CRM Platforms.

Skills,Knowledge& Abilities:

  • Entrepreneurial spirit that is motivated by lucrative sales compensation
  • Deep analytical capabilities to communicate and showcase assigned accounts the metrics of their performance
  • Strong communication to drive strategic influence without authority
  • Ability to learn, adapt, and adjust quickly in an ever-changing, fast-paced environment
  • Strong presentation & communication skills (written & verbal)

Compensation:

  • The pay for this position is $22.00 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for monthly bonuses based on individual or team performance.
  • Trupanion may also provide Restricted Stock Units, which vest over 4 years

Benefits and Perks:

  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

  • Caring:We are kind to each other and assume positive intent.
  • Collaborative:We work together to achieve company goals (we not me).
  • Courageous:We are determined, take risks, and make bold moves.
  • Curious:We seek new information to continually better ourselves and our work.
  • Honest:We believe candid communication leads to successful teamwork.
  • Inclusive:We welcome and value all people and perspectives.
  • Nimble:We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visithttp://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

#LI-ALY  #LI-Remote

 

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16d

Partner Support Specialist

TrupanionRemote, United States

Trupanion is hiring a Remote Partner Support Specialist

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is looking for someone who has a passion for serving clients, is a great teammate, takes pride in perfection, and wants to be an outstanding part of our success! As a member of the Partner Support team, you will work closely with our Territory Partners (Trupanion’sField Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have withinthe veterinary community.

This is a phone-heavy role and the right candidate should be confident handling 30-40 phone calls a day.

 

**Please submit a cover letter with your application**

 

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.

 

Key Responsibilities Include:

  • Provide a best-in-class level of support to our partners - veterinary hospitals and Territory Partners
  • Prioritize and manage inbound phone, email, fax, and follow-up activity queues
  • Research and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claims
  • Assist Territory Partners with reporting
  • Initiate time-sensitive pre-approvals for Trupanion Members and hospitals
  • Liaise with internal departments to assist our partners and Members
  • Provide level 1 technical support for hospitals utilizing the Trupanion Express application

Experience:

  • 2+years experiencein Customer Service with a multi-line phone system or in a contact center
  • Veterinary hospital experience is a plus!
  • Fluency in French or Spanish is a huge plus!

 

Compensation:

  • The pay for this position is $18.69 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for monthly bonuses based on individual or team performance.
  • Trupanion may also provide Restricted Stock Units, which vest over 4 years

 

Benefits and Perks:

  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Freemedical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

 

AboutTrupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally andprofessionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

We’re more than insurance – we’re a tech company too! Learn more about how you can use Trupanion to pay your vet directly here:https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

  • Caring:We arekind to each other and assume positive intent.
  • Collaborative:We work together to achieve company goals (we not me).
  • Courageous:We are determined, take risks, and make bold moves.
  • Curious:We seek new information to continually better ourselves and our work.
  • Honest:We believe candid communication leads to successful teamwork.
  • Inclusive:We welcome and value all people and perspectives.
  • Nimble:We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visithttp://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are providedreasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

 

#LI-REMOTE #LI-JILLIAN

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Trupanion is hiring a Remote Technical Program Manager, International

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. The UK isTrupanion'stechnology and innovationcentreof excellence. We createsolutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.

Position Summary:

Reporting to the Director of Technology, Business Development,theTechnical Program Manager will be responsible for the leadership and management of programs, projects, product changes, and services in their respective markets. Technical Program Managersguide the success of a product and business service and coordinate with the cross-functional team responsible for creating and managing the service over its lifecycle. The role provides direction and guidance to implementation and operational teams toprioritiseand test their delivery of capabilities tomaximisecustomer value and business impact. The initial initiatives will be focused on International Expansion (Japan, Germany,Switzerland) but this role is positioned to take on different initiatives within the Business Development space.

This role spans many activities from strategic to tactical and provides important cross-functional leadership – most notably between business stakeholders and the respective implementation teams. This role will emphasis an entrepreneurial spirit, independent and creative thinking, and leadership through collaboration as opposed to traditional authority.

This position is a remote role open to candidates anywhere in the UK. Candidates who prefer an in-office option may choose to work a hybrid schedule out of ourAltrinchamoffice. Working with international teams will also require some schedule flexibility to collaborate with differenttimezones, and this position may require travel up to 25% of the time (both domestic and international).

Key Responsibilities Include:

1. Business Development

  • Translate business requests and capabilities into a product vision and roadmap
  • Establish and maintain relationships with the key business and technology stakeholders to facilitate anddrive alignment
  • Enable adaptive management to make frequent and dynamicprioritisationdecisions
  • Bring products to market by ensuring theorganisationis prepared to deliver and service the business capability throughout its life cycle, continually monitoring and refining offerings post-launch
  • Collaborate with sponsor, cross-functional teams, and assigned members to plan and develop scope, deliverables, resource and plans, budget, and timing for new initiatives
  • Organiseand coordinate program, projects andprovide strategic guidance to teams and members, including developing new projects or programs to support the strategic direction of theorganisation

2. Strategy and Execution

  • Lead application and product lifecycle management
  • Act as the keeper and communicator of the product and market vision
  • Define market roadmap based on business outcomes and desired capabilities
  • Collaborate with execution teams and other managers, and coordinate with critical stakeholders
  • Implement and facilitate approach for key business areas/production applications- establishing processes and procedures for maintaining oversight and decision making
  • Identify and drive delivery process improvements with internal resources and strategic partners
  • First line of escalation for project issue resolution, work to resolve issues, and escalate to manager when appropriate
  • Responsible for efficient and effective execution of departmental standards and processes- project delivery framework, change management, quality, SOX controls etc.
  • Responsiblefor running multiple projects or product management delivery teams, and coordinating day-to-day work
  • Liaise with different level leadership to ensure the delivery of enhancements and projects are aligned with the overall strategic vision of the business area being impacted
  • Ability to flex between different competencies including Program and Project Management, Business & Functional Analysis where required
  • Ownorganisationalchange management (system adoption, system training)
  • Own IT change management

Qualifications

Experience:

  • Experience with ITSM
  • Experience with Pet Insurance, or related industry
  • Experience with working across multiple countries an asset but not required
  • Experience with custom development initiatives
  • Experience with Websites, MicrosoftxRM/ customer engagement module, data warehouse, data modelling and integration (front end, middleware) initiatives
  • Experience delivering initiatives with different Microsoft tech stack, such aspowerBI, data bricks, data lakes, azure considered an assetbut not required

Skills,Knowledge& Abilities:

  • Thorough understanding of project/program management, as well as product management techniques and methods
  • Excellent knowledge of MS Office; working knowledge of program/project management software (SmartSheet, ADO.) is a strong advantage
  • English language skills required, German and/or French preferred

Education, Registration & Certification:

  • Bachelor’s degree inMaths, Computer Science, Engineering, Business Administration, or relevant practical experiencepreferred
  • PMP/Prince2 certification strongly preferred
  • PgMPcertification an asset but not required
  • Safe agile certification an asset but not required

Compensation:

  • The salary range for this position is £95,500-£112,850 on a full-time schedule
  • Along withthe base salary, Trupanion employees may be eligible for monthly bonuses.
  • Trupanion may also provide Restricted Stock Units, which vest over 4 years

Benefits and Perks:

  • Private medical insurance and health cash plans
  • 25 days annual leave plus bank holidays
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Cycle to work scheme
  • Life Insurance
  • Rocket Lawyer

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment,and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:https://aqinsure.tech/working-at-aq/

Trupanion TeamDNA:

At Trupanion, we achieve great things together when we are:

  • Caring:We are kind to each other and assume positive intent.
  • Collaborative:We work together to achieve company goals (we not me).
  • Courageous:We are determined, take risks, and make bold moves.
  • Curious:We seek new information to continually better ourselves and our work.
  • Honest:We believe candid communication leads to successful teamwork.
  • Inclusive:We welcome and value all people and perspectives.
  • Nimble:We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visithttps://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request reasonable adjustments.

#LI-REMOTE#LI-KATIE

 

See more jobs at Trupanion

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+30d

Data Engineer

TrupanionRemote, Canada
agilesqlazure

Trupanion is hiring a Remote Data Engineer

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

The Data Engineer is responsible for designing and building reliable, scalable and auditable data systems and tools for deploying and monitoring our mission-critical data systems and underlying infrastructure in Microsoft Azure. You’ll work with your team, peers, and executives to drive the evolution of Continuous Delivery for continuing growth and easier management.

Candidates for this position have the option to work remotely from anywhere in Canada.

Experience:

  • Bachelor’s level degree in Computer Science, Engineering, or appropriate work experience required
  • Minimum 2+ years of experience designing, building, and enhancing ETL processes for data warehousing, data marts, data integrations, data analysis across the enterprise
  • Minimum 2+ years of technical experience with data warehousing in a Microsoft/Azure environment with the following tools or similar: SQL Server, Azure SQL, Azure Synapse Analytics, Azure Data Lake Storage - ADLS Gen2, Azure Streaming Analytics, DataBricks, DeltaLake, Apache Spark/SparkSQL. Experience with similar tools in a Linux/AWS environment a plus.
  • Experience required with software and infrastructure change management, release management and source code control
  • Experience with Infrastructure as Code (IaC) and Policy as Code (PaC) a plus

Skills,Knowledge& Abilities:

  • Proven experience in designing and implementing data pipelines for a variety of flows (data integrations across systems, ETL/ELT pipelines, streaming analytics, big data analytics)
  • Hands-on experience with logging and monitoring solutions
  • Experience with Microsoft Azure IaaS & PaaS solutions
  • Experience driving to towards Continuous Delivery while valuing and maintaining a strong attention to detail
  • Experience with Agile software development organizations
  • An ability to quickly identify and drive to the optimal solution when presented with a series of constraints

Compensation:

  • The salary range for this position is $153,180-$166,500 CAD on a full-time schedule
  • Along with the base salary, Trupanion employees may be eligible for monthly bonuses.
  • Trupanion may also provide Restricted Stock Units, which vest over 4 years

Benefits and Perks:

  • Employer-paid extended health coverage for you and your family
  • Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
  • Four weeks of paid time off
  • Five weeks, paid, sabbatical after five years of employment
  • Employer-paid medical insurance for one pet (cat or dog)
  • Paid time off to volunteer at nonprofit organizations
  • Open, casual, pet-friendly, and fun work environment

AboutTrupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

We’re more than insurance – we’re a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

TrupanionTeam DNA:

At Trupanion, we achieve great things together when we are:

  • Caring:We are kind to each other and assume positive intent.
  • Collaborative:We work together to achieve company goals (we not me).
  • Courageous:We are determined, take risks, and make bold moves.
  • Curious:We seek new information to continually better ourselves and our work.
  • Honest:We believe candid communication leads to successful teamwork.
  • Inclusive:We welcome and value all people and perspectives.
  • Nimble:We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

 #LI-Remote

See more jobs at Trupanion

Apply for this job