The Opportunity 

The UserTesting Bilingual Renewals Manageris focused on retention and growth on existing accounts. This role is a maternity cover contract role (9-12 months). 

The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

 These are some of the tasks that you will be involved:

• Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
• Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
• Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
• Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
• Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
• Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
• Expert understanding of pricing models and how best to position to customers
• Strong customer focus on service, satisfaction, enablement and success

What we are looking for:

• Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
• Ability to drive compliant deals in accordance with the Bookings policy
• Consistent Sales Performance of customer retention and meeting revenue targets
• Strong problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Able to collaborate across the Account Team
• Experience working with Procurement and Legal teams on contracting processes.
• Bi-lingual in French and English
• Passion for web technologies and great user experience

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

The Opportunity

As part of the Engineering Team, you will have a great opportunity to contribute to building on our SaaS platform. Working alongside our global team you will be responsible for creating something truly amazing - the Human Insights industry is an exciting place to be right now. As UserTesting grows, so does our focus on your career and personal development. More importantly, the team here at UserTesting is both supportive and welcoming of new team members, with plenty of social events (if you like to get involved).

The Team

The Engineering team is an integral part of our organization, with members spanning many global locations. We are committed to building effective solutions, delivering for impact, always learning, and iteratively shaping the Product to transform the business, while growing a state-of-the-art SaaS platform in a scalable and reliable way.

What you will be doing

• Collaborate with the team to understand project requirements and translate them into clear, concise code.
• Write, test, and debug code using a variety of programming languages.
• Conduct unit testing to ensure code functionality and identify potential issues.
• Contribute to code reviews, providing constructive feedback and learning from senior engineers.
• Approach problem-solving with a proactive and independent attitude.
• Document code clearly and concisely to ensure maintainability and collaboration.
• Stay up-to-date with the latest software development trends and technologies.
• Learn and adapt to new technologies as needed.
• Assist with debugging and troubleshooting technical issues.
• May participate in some aspects of system design and architecture (depending on project needs).
• Great communication skills, able to understand and clarify complex matters with non-technical colleagues.

What we are looking for

• Bachelor’s degree in computer science or equivalent.
• You have strong technical skills and solid conceptual foundations.
• Experience with Typescript, Node.js, and/or the React ecosystem.
• You like Distributed Software, Microservices, and Event-driven Cloud Architectures.
• You are familiar with or interested in learning some of our toolset: GraphQL/Apollo, gRPC, Kafka, Mongo, Kubernetes, GitHub Actions, SingleSpa, Jotai, Jest/Cypress.
• You are in for the challenge of building highly reliable & scalable systems.
• You are eager to learn, screen those learnings, and apply the best suited for a bounded context.
• You have experience in discussing, spiking & benchmarking Engineering solutions.
• You speak fluent English.
• Familiarity with Reactive & Domain Driven Architectures.
• Demonstrates UserTesting’s values through work product and within day-to-day team interactions.

What we offer

The Opportunity

The Sr. Revenue Enablement Manager, Customer Solutions will be responsible for supporting the UserTesting Customer Solutions Teams (Customer Success & Renewal Managers), through a strategic, ongoing process that equips them with the tools, resources, and skills to make them more efficient. This role is focused on driving the enablement of key initiatives that result in better customer growth, customer retention, and executing programs that maximize customer value. This position entails a high degree of cross-functional collaboration, requiring adeptness in liaising with diverse teams beyond the CSO and SC Organizations, such as Sales, Marketing, Operations, and Product, among others.

The scope of this role will focus on the four pillars defined and owned by UserTesting Revenue Enablement:

1. Training & Development
2. Communications
3. Tools & Resources
4. Engagement & Activation

• Process & Playbook:Develop a repeatable process for CSMs and RMs as they navigate through the customer journey. This includes the sales to post-sales handoff process and implementation best practices, all the way through to the renewal.
• Customer Success Training:Partner with the Customer Success Leaders and team to identify gaps in performance and develop recommendations and programs to improve CS execution, serving as lead for 1:1, manager-led, and targeted learning programs.
• Renewals Training:Partner with the Renewals Leaders and team to identify gaps in performance and develop recommendations and programs to improve renewal rates. Build out process documentation and develop scalable programs to drive renewals efficiency.
• Methodology: Ongoing reinforcement training of UserTesting’s Sales and Customer Solutions Methodology, MEDDICC, and Command of the Message. 
• Certifications: Develop certifications for delivering use case specific demonstrations to ensure that the UserTesting Customer Solutions team is equipped with the knowledge and skillsets to execute at the highest level.
• Performance KPIs:Drive towards CSM and RM metrics and KPIs, developing training and enablement to align with the desired outcomes.

What we're looking for

• Advanced level experience in Enablement & Training
• Experience as a Customer Success Manager, Renewal Managers, or Solutions Consultant
• Preferred experience in a fast-growing SaaS sales environment
• Previous experience with MEDDICC and Command of the Message
• Excellent communication skills (both written and verbal) and comfort with public speaking
• Self-motivated and able to execute project-based work

Perks & Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

About the team:

As Manager, Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes.

The Opportunity:

• Lead and manage a high performing regional team of Solutions Consulting supporting Enterprise, Mid-Market, and SMB Sales teams
• Coach, develop, support, and empower Solutions Consultants to meet their personal development goals and quota attainment
• Support the Solution Consultant team with activities such as goal planning, professional development, and ongoing enablement
• Partner and collaborate with sales leadership around deal strategy, progression, prioritization, and resourcing
• Engage with customers and prospects when necessary to provide support for sales activities
• Drive thought leadership by recommending new ideas / concepts to further build the Sales team’s acumen, challenging the status quo, and providing feedback on current processes
• Partner and consult with cross functional teams such as Customer Success, Product, Professional Services, and Product Marketingteams on a regular basis to ensure we are driving and actioning against key initiatives
• Meet / exceed Regional Sales quotas and attainment targets
• In partnership with the VP of Solutions Consulting, build and retain a high performing Solutions Consulting team

What We’re Looking For:

• Directly led teams or led cross functional initiatives
• Employ a leadership mentality and lead by example
• Ability to manage multiple initiatives and projects
• Ability to develop, plan, and organize both tactical & strategic initiatives / projects
• Excellent written and verbal communication skills
• Team focused and oriented
• Individuals living in the west coast are preferred

Perks & Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

The Compensation Partner is responsible for implementing, managing and evaluating compensation plans and programs that successfully attract, reward, engage and retain top talent.  Reporting to the Director, Total Rewards, this individual will work on global compensation projects and initiatives and partner closely with key stakeholders within and outside of the People team.

• Lead the execution of UT’s compensation programs (merit, promotion, bonus, equity) including program definition (eligibility, budget, etc.), data preparation, systems configuration/implementation, training, communication, and supporting the People Business Partners
• Conduct job analysis, job evaluation and review of new and/or existing roles
• Participate in compensation benchmark and trend surveys, complete global market benchmarking and build/maintain pay ranges/bands
• Serve as a Compensation Subject Matter Expert by providing consultation and guidance to People Business Partners, Recruiters and Managers on compensation matters
• Provide compensation recommendations, and approval when applicable, for offers, promotions, transfers, and special bonuses in accordance with compensation guidelines and policies
• Evaluate market trends and identify how they impact UT’s compensation approach and programs
• Understand relevant compensation laws and regulations globally and define their impact to UT
• Develop training materials to inform recruiters and managers about UT’s compensation philosophy and programs
• Prepare ad hoc analysis to support leadership in strategic decisions
• Manage and resolve incoming compensation questions and audit system data pertaining to all compensation programs and eligibility for incentive program payouts
• Identify and lead compensation-related process, tool, and system improvement projects

What we're looking for

• Degree in human resources, business, economics or related field
• Direct compensation experience required, preferably working in a global company
• Compensation certification preferred (CCP, SHRM-CP, CIPD, etc.)
• Deep quantitative/analytical skills including the ability to translate data into insights
• Advanced proficiency in Excel/Google sheets and proficiency in other Microsoft/Google applications (docs, slides, etc.)
• Excellent detail-orientation, with a high level of accuracy and the ability to detect inconsistencies in data
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with all levels of leadership
• Experience with compensation modules in HR systems, preferably Workday 
• Individuals living in the east coast of United States is preferred

Perks & Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

As our Principal Sales Enablement Manager, you will be responsible for driving the UserTesting Sales Enablement Strategy. You will support global Sales Teams (SMB, Mid-Market, Enterprise, Enterprise Select, and Global Accounts), through a strategic, ongoing process that equips them with the tools, resources, and skills to make them more efficient, and ultimately improve sales execution and drive revenue for the company. This position entails a high degree of cross-functional collaboration, requiring adeptness in liaising with diverse teams beyond the Revenue Organization, such as Marketing, Operations, Finance, Legal, among others.

The scope of this role will focus on the four pillars defined and owned by UserTesting Revenue Enablement:

1. Sales Training & Development
2. Sales Communications
3. Sales Tools & Resources
4. Sales Engagement & Activation

Other responsibilities include:

• Sales Training:Partner with the sales team to identify gaps in performance and develop recommendations and programs to improve sales execution, serving as lead for 1:1, manager-led, and targeted learning programs.
• Selling Best Practices: Own the discovery, development, implementation, and analysis of interactive and engaging sales training content in multiple formats (Instructor-led, eLearning, Virtual learning, knowledge transfer). This includes discovery best practices, storytelling, pricing and negotiating, and so much more.
• Sales Methodology: Own the execution and ongoing reinforcement training of UserTesting’s Sales Methodology, MEDDICC, and Command of the Message. 
• Opportunity Coaching: Develop and maintain a coaching program that drives accountability and reinforces MEDDICC. This role will coach 1:1 and with entire Account Teams.
• Sales Certifications: Develop sales certifications for our value proposition, sales methodology, products and positioning, pricing, and other critical topics to ensure that the UserTesting sales team is equipped with the knowledge and skillsets to execute at the highest level.
• Performance KPIs: Establish clear metrics of success and drive towards these sales performance KPI goals. 

What we're looking for

• Extensive experience of Sales and Sales Enablement
• Experience in a fast-growing SaaS sales environment
• Certified with MEDDICC and Command of the Message
• You'll have excellent communications skills (both written and verbal) and be comfortable with public speaking
• Self-motivated and able to execute project-based work

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles.We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Opportunity

You will play a pivotal role within our Revenue Team, reporting directly to the Sr. Director of Revenue Enablement. You'll spearhead strategic revenue initiatives designed for scalability, with a primary focus on instructional design and training. Your responsibilities will include crafting and implementing new hire workshops, developing pre-onboarding programs, and constructing comprehensive role-specific 30-60-90 Day Programs. Moreover, you'll be instrumental in creating learning modules and certifications on our Enablement Platform (Highspot), ensuring continuous growth and development across the entire revenue organization.

• Onboarding 30-60-90 Day Program: Design and implement an online curriculum with structured content and resources, including trackable checklists, revenue competency certifications, and regular feedback mechanisms. Develop 1:Many solutions tailored to individual roles as the company scales globally.
• Hiring Profiles & Week-0 Program:Collaborate cross-functionally to define hiring profiles across Revenue Teams, aligning with our recruitment and development strategies. Oversee the delivery of welcome packages and essential resources during the first week of onboarding.
• Field Academy: Lead monthly field-specific training sessions for new hires, coordinating with subject matter experts to refine training materials and enhance session engagement.
• Self-Paced Learning Programs: Manage and update our LMS platform, optimizing existing content and introducing new programs to improve training effectiveness continuously. Self-paced and scaled learning programs will be developed for all Revenue Employees. 
• Certifications and Assessments: Evaluate new field representatives' progress through role-play-based assessments, ensuring readiness for product releases, pricing updates, and best practices implementation. Provide constructive feedback and direction for improvement.
• Mentorship Program:Support the development and implementation of a mentorship framework, fostering genuine insight into roles, teams, and internal processes.
• Highspot - Enablement Portal and Asset Management: This role will be focused on developing a content governance process. They will maintain and enhance our Enablement Portal, ensuring the relevance and accuracy of information for our fast-paced sales environment.

What we're looking for

• Previous Sales or Customer Success Management (CSM) experience
• Field onboarding experience
• Proficiency in LMS tools and Sales Enablement Portals (e.g., Highspot)
• Exceptional written and verbal communication skills
• Self-motivated with strong project execution abilities 

Perks & Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

UserTesting is seeking a Director of Network Strategy & Growth who will play a critical role in shaping and driving the long-term growth of the UserTesting Contributor Network. Working alongside functional business leaders, you will work closely with the product, marketing and business teams to define the market opportunity and develop our network's medium and long-term growth strategies. The ideal candidate will enjoy diving deep into complex problems, thinking strategically and driving and executing critical business initiatives. You will work effectively with cross-functional teams and thrive in a fast-paced environment. You will be comfortable conducting industry research, driving the annual planning process, and working cross-functionally with finance, product, sales and marketing to lead strategic planning processes.

• Lead the development of UserTesting Contributor Network’s long-term growth strategy and multi-year business plan. You will work cross-functionally to translate long-term growth initiatives into near-term priorities. This will involve working closely with key function leaders. 
• Conduct strategic analyses to help identify and evaluate opportunities to accelerate network growth. Critically review and assess needs, trends, and drivers influencing network size, growth, profitability, comparative advantage, and risk.
• Collaborate across functions to drive the annual business planning process and ensure that long-term strategies are woven into actionable yearly plans, as needed.
• Build processes to increase efficiency as the business grows and scales.
• Applies advanced analytics to track, interpret, and share trends related to competitors, as well as emerging industry trends.
• Drive research and analytical support as part of a cross-functional team to identify and evaluate critical strategic opportunities

What we're looking for

• Advanced experience in management consulting, corporate strategy or product management.
• Deep experience in the technology sector, ideally prior relevant experience in software. 
• Demonstrated strategic and analytical skills with fluency and comfort in data analytics tools
• Highly self-motivated with the ability to manage and prioritize multiple projects and initiatives simultaneously.
• Comfortable working in ambiguity with attention to detail.
• Demonstrated ability to excel in an innovative, fast-paced environment.
• Strong oral and written communication skills and the ability to formulate and deliver thoughtful and persuasive insights into complex business problems to executives.
• Ability to manage multiple simultaneous high-priority projects.
• Experience influencing and working with senior executives.
• Interest in building and scaling in a high-growth environment. 
• Individuals residing in the east coast is strong preferred

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The opportunity 

The UserTesting Senior Bilingual Renewals Manager is focused on retention and growth of our existing accounts. The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

 These are some of the tasks that you will be involved:

• Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
• Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
• Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
• Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
• Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
• Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
• Expert understanding of pricing models and how best to position to customers
• Strong customer focus on service, satisfaction, enablement and success

What we are looking for:

• Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
• Ability to drive compliant deals in accordance with the Bookings policy
• Consistent Sales Performance of customer retention and meeting revenue targets
• Strong problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Able to collaborate across the Account Team
• Experience working with Procurement and Legal teams on contracting processes.
• Bi-lingual in French and English
• Passion for web technologies and great user experience

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

The Opportunity

The treasury accountant plays a critical role in managing the company's cash flow by tracking, maintaining, and overseeing the daily movement of money in and out of a business’ banking accounts.  In this position, your job duties are to keep track of multiple accounts associated with the business and make any payments necessary.  You will also assist with month end closing processes. The treasury accountant must have a strong understanding of banking, the accounting basics, and fundamentals. The ideal candidate will be responsible for cash management, maintaining and reconciling monthly balance sheet accounts. 

• Monitor and manage the company's daily cash position to meet operational needs.
• Review daily bank activity and record daily cash entries.
• Process ACH and wire payments when needed.
• Record daily deposits globally.
• Manage corporate credit card transactions.
• Weekly reporting of cash position for the company.
• Work closely with AR, AP, and payroll teams for banking requests.
• Download and maintain monthly bank statements.
• Administer, execute, and record all wire transfers, inter-company funding transactions and corporate credit card charges.
• Provide weekly cash forecasts.
• Support accounting, corporate tax, audit, and other functions as they relate to treasury transactions and entity structures.
• Support the month-end process where necessary.
• Assist the accounting department as needed.
• Run various bank reports as needed.
• Complete special projects as assigned. 

What we're looking for

• Experience in accounting or corporate treasury 
• Bachelor's degree in accounting or related field
• Proficient with Microsoft Office Suite or related software.
• System experience with NetSuite is a plus
• Technology or SaaS background is a plus
• Communicate effectively with team members in other departments to resolve issues and provide information as needed.
• Excellent organizational skills and attention to detail.
• Ability to function well in a high-paced and at times stressful environment.

Perks and Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

In this role, you will be responsible for growing our existing strategic relationships with our Cloud Partners to ensure a strong overall partnership across all key pillars. You will become the expert in Amazon AWS, and will own sales messaging motions, product alignment, co-selling, co-marketing, and organizational alignment to drive healthy and successful partnerships.  

This role will be aligned with the Sales Teams in each region to help them generate a consistent flow of partner sourced and influence/accelerated pipeline. In addition, you will be responsible for collaborating with marketing and other departments to ensure we join the right cloud programs and increase partner mindshare. 

In this truly cross-functional opportunity at our high-growth company, you will take initiative and ownership when helping execute new business and partnership opportunities in the field, while being a trusted and valued resource to our teams.

• In collaboration with the Global VP of Partnerships, own, set, and evangelize the  “Alliances Vision" for UserTesting and our partners globally.
• Be the expert in Partner and AWS, sales messaging, motion, and organizational alignment.
• Create and communicate differentiated value propositions and messaging for UserTesting solutions with AWS. Leverage internal and external resources to effectively position UserTesting as a leader/partner of choice with AWS.
• Identify and pursue new market opportunities with AWS and other Partners. Maintain and nurture relationships with AWS and other Partners, Sales Managers, Partner Marketing Managers, and leadership.
• Serve as a partner champion internally and liaison between the strategic partner and internal teams to cultivate and grow trusting relationships. 
• Develop and execute joint programs or activities to generate sales alignment between UserTesting Sales Managers and AWS sales reps and other Partners sales reps that will ultimately drive new customer logos through co-selling activities with AWS, and traditional fulfillment partners
• Inform the design, build, and monitor the day-to-day processes and infrastructure required to scale and govern joint business plans, go to market initiatives, and partner program requirements with AWS, and partnerships globally
• Inform and manage partner enablement programs, co-marketing, events and related sales alignment to continually increase the number of “UserTesting champions” across AWS and partners that are recommending UserTesting to their peers and customers.
• Partner with the UserTesting marketing organization to develop and continually refresh partner-facing materials and communications including newsletters, one pagers, first call decks, battle cards, etc. Ie. Market to partners to highlight joint wins, partner value, and customer success to make UserTesting a favored partner. Inform and co-manage partner advocacy programs
• Stay up to date on the changing landscape of partner direct sales teams and maintain partner org mapping to support sales and marketing activities.
• Ensure UserTesting joins and maintains any relevant programs offered by our partners, including AWS's Marketplace transact program, SRRP program, etc. 
• Guide where UserTesting should develop product integrations with relevant Cloud Alliance partner products and services. Work with to ensure we're prioritizing the right integration opportunities.
• Evaluate and suggest other Cloud Alliances partners in which you determine should be developed such as Azure, GCP, Adobe, SAP, or others. (should you determine the scope of the Cloud Alliances discipline should be expanded)
• Ensure UserTesting’s account in the  AWS Marketplace Management Portal (AMMP) (ie. Cloud Alliance Portals) is maintained and kept up to date. Notably, continuously validate that our accounts and co-sell opportunities are up to date and reflected correctly in these Client Alliance Portals.
• Manage/own and maintain third-party Cloud Alliances Portals and public Marketplace listings.
• Develop and manage the process(es) for qualifying and nurturing the leads that UserTesting receives from its Cloud Alliance marketplace listings
• Provide onboarding and role-specific training as it pertains to Cloud Alliances to Sales Managers and other relevant team members as needed.

What we're looking for

• Advanced experience in business development, channel management, and/or partnerships within the SaaS industry, particularly in managing Cloud partners.
• Experience implementing effective joint go-to-marketing programs with Cloud Partners such as Microsoft, AWS, and Salesforce, including joint sales enablement, demand generation, lead tracking, deal registration, and joint sales reporting. 
• Success in establishing and developing long-term relationships with partners that are mutually beneficial with trust and integrity at the core of all activities. 
• You’re entrepreneurial and thrive in autonomy; you have the ability to wear multiple hats and are a self-sufficient, self-starter when it comes to identifying opportunities, managing your partner portfolio, and creating new processes to drive success with your partners.
• Experience collaborating with cross-functional teams including executives, sales, customer success, marketing, product, legal, operations, and more. 

Benefits and Perks

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

As our Global Account Director (GAD), you'll  responsible for creating, leading and executing a revenue strategy for some of our largest global customers. The role of the GAD includes both new business growth motions (cross-sell, expansion, upsell) as well as customer retention.  You'll work collaboratively with a cross-functional account team to meet/exceed quota targets.  A successful candidate will effectively generate a healthy pipeline and be able to create and direct winning strategies to drive high retention rates.

Other responsibilities include:

• Meet or exceed growth quota and retention targets
• Develop and execute winning strategic account plans in collaboration with the account team (Solutions Consultant, Business Development Representative, and Customer Success Manager/Renewal Manager)
• Generate healthy pipeline coverage to meet growth revenue targets including self-generated pipeline and by working closely with cross-functional groups.
• Create value across all levels of highly matrixed organizations from individual contributors to senior leadership.  Communicate effectively with executives to articulate value.
• Build groundswell and consensus between multiple business units and functions to drive global enterprise revenue
• Executing end-to-end sales cycles - Prospect, qualify, develop, close & grow customers
• Managing an accurate sales forecast and delivering against forecast expectations
• Be a trusted advisor and be able to provide solutions to business challenges that are mutually beneficial.

What we're looking for:

• Extensive enterprise SaaS sales experience as a high performer with a documented track-record of exceeding growth quota performance & account retention goals
• Experience with Account Management and New Business sales motions (Cross-sell/expansion, upsell) with a heavy emphasis on outbound pipeline generation
• User Experience domain expertise is highly valued, or ancillary expertise selling within Market Research, Analytics, Customer Experience, Consulting/agency, or Research disciplines
• Experience selling large deals ($250K - $5M+) within large global organizations
• Experience in executive communications and selling to senior executives and delivering strong business cases, QBR/EBRs and success plans
• Experience with strategic consultative selling into UX, Insights, Digital/Online Marketing, and Product teams
• Experience developing strategic account plans for growth & customer retention
• Ability/willingness to travel ~ 30%+

About the team 

You'll be a key member of the Enterprise Systems team, and report to the Manager, Enterprise Systems.  We focus on understanding our business partners’ and stakeholders’ challenges and implementing innovative technology solutions to transform their capabilities. 

The Opportunity

You will be responsible for systems work related to our Customer branch of the organization, inclusive of our Professional Services, Customer Success, and Support teams. Your primary focus will be administering FinancialForce/Certinia, while also supporting other ancillary systems and Salesforce projects.

• Design and implement workflows, customizations, and automation within the FinancialForce/Certinia PSA system to optimize internal operations and enhance user experience.
• Provide technical support and troubleshooting expertise for FinancialForce/Certinia to internal teams, inclusive of system administration for users, permissions, and cadenced system maintenance.
• Stay up to date with the latest Certinia platform updates and features, recommending and implementing improvements to enhance system functionality and security.
• Identify and proactively lead risk areas and opportunities for process improvement; commit to seeing an issue through to complete resolution.
• Analyze complex business problems and drive operational effectiveness and efficiency through automation and using technology.
• Partner with business owners, stakeholders, and 3rd party application owners and consultants to scale new and current systems, processes, and procedures from conception through implementation within prescribed budget and timelines.
• Collaborate with the business and technical teams to create and document requirements, business process flow design, and recommendations on scope.
• Plan and execute all aspects of internal system-specific projects from initiation to delivery, including unit, integration, and acceptance testing to meet business requirements.
• Enhance and maintain systems by studying current practices and designing modifications and integrations with other systems.
• Deal effectively with ambiguous and unstructured problems and situations.

What we're looking for

• Proven expertise in customizing and developing FinancialForce/Certinia PSA solutions.
• Hands-on experience as a FinancialForce/Certinia Developer or Administrator, with experience in all modules within the PSA platform.
• FinancialForce/Certinia PSA System Administrator certification
• Salesforce Certified Administrator or Platform Developer
• Strong knowledge of environment management, release management, code versioning best practices, and deployment methodologies.
• Solid understanding of professional services processes, including resource management, project tracking, time tracking, and reporting.
• Ability to produce deliverables in a fast-paced environment, collaborate effectively across global teams, and juggle multiple projects simultaneously.
• Quality project management skills with a track record of successful project delivery.
• Experience with FinancialForce/Certinia integrations, REST/SOAP APIs, and data migration is a plus. 

Perks & Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity 

The Senior Accounts Payable Specialist is responsible for leading the Accounts Payable processes. This role is a contributor to successful month-end close reporting and ensures that expenses are coded correctly and recorded in the right period. The Senior Accounts Payable Specialist also plays a significant role in evaluating and implementing process improvements. This is a hybrid role where you'll be going into our Edinburgh, Scotland office 1-2 times/week.  

• Receive, verify, and accurately process all types of accounts payable transactions
• Administer routing of purchase orders, invoices and expense reports for approvals
• Process weekly check runs and ensure timely release of payments
• Assist in processing of purchase orders to ensure timely vendor payments
• Coordinate with vendors and employees to resolve discrepancies and other open items
• Communicate with vendors, and others, to facilitate strong relationships and adherence to payment terms and policies
• Set up new vendors, update vendor profiles and answer vendor questions as needed
• Assist in preparation, issuance and filing of 1099s in compliance with the IRS regulations
• Perform analytical and ad hoc reporting as required, and other accounting/finance projects as assigned
• Validate accurate prepaid amortization on supplier invoices
• Assist in moving the AP function to the next level in terms of automation and best practices
• Contributes to team effort by accomplishing all projects and duties as assigned and assisting the team with additional projects

What we're looking for

• Full cycle Procure to Pay experience
• Experience with Procure to Pay systems, Coupa preferred
• Experience with ERP systems, Netsuite preferred
• Intermediate skills in Excel (experience using pivot tables, v-look up & other formulas)
• Initiative, passion for teamwork, and strong sense of ownership
• Strong organizational skills with attention to detail and ability to manage priorities
• Understanding of US GAAP accounting
• Ability to commute to our Edinburgh, Scotland office 1-2 times/week

Perks & Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Your Birthday off!
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

The Team

UserTesting’s Digital Marketing team includes content marketing and strategy, web authoring, webinars, and paid and organic search and social media. The team’s mission is to deliver cohesive digital content journeys that efficiently drive engagement and loyalty by educating our audiences and building credibility and trust. 

Job Summary:

Reporting to the Senior Director, Digital Marketing, as the Digital Marketing intern, you’re a motivated, energetic team player with a passion for writing, marketing, and driving results. As a bonus, you’ll have a strong interest in basic design principles and some basic HTML experience. 

During your internship, you’ll work with a team of content creators across written web content, paid and organic social media, video, and more to help the team audit, create, and optimize new and existing marketing content for a wide range of target audiences. The content you’ll create and collaborate on will cover a variety of topics within the user experience (UX) and customer experience (CX) space, including UX/CX research and testing methods, best practices, tips and tricks, and step-by-step guides. 

Upon completion of your internship, you’ll not only have referenceable experience working on a fast-paced marketing team, you’ll also come away with publicly-available content to add to your portfolio, including published blog posts, a research presentation, and shareable clips and highlight reels you’ve curated from the content testing you’ll conduct during your internship. As an added bonus, you’ll get experience with UX/CX research and testing and will have a portfolio of work to share with prospective employers in the future.

Duties/Responsibilities:

• Research and draft blog posts
• Input content into the CMS (website content management system)
• Update and optimize existing content
• Audit and categorize existing content

Required Skills/Abilities:

• Outstanding writing and editing skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong research skills
• Some familiarity with user experience and customer experience research and testing and/or design
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced environment
• Quick learner
• Basic understanding of marketing concepts and principles
• Some basic HTML experience is a plus

Education and Experience:

• Journalism, communication, marketing, or English majors preferred
• At least two years of post-secondary education/ Currently attending University and entering your third or fourth year
• Experienced writer
• Some experience with/exposure to marketing concepts
• Some experience with/interest in UX or CX concepts
• Some basic HTML experience and interest in basic design principles are a plus

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

The Opportunity

The Product Marketing Intern will work closely with the Product Marketing Managers to build a deep understanding of our audience and the market we serve, then help create stories that connect our solutions to customer needs. This role partners with our Product, Sales, Marketing, and Customer Success teams to bring new products to market and deliver value to our customers. This internship position will provide real-world exposure to B2B marketing and includes activities and training designed to develop your product marketing skills. If you are looking for an internship opportunity to learn new skills while making an impact – we’d love to hear from you!

This is what you'll be doing: 

• Building an understanding of the UserTesting product portfolio, its customers, and the market 
• Driving customer, competitive, and market analysis, generate battle cards for internal teams 
• Informing go-to-market planning, positioning, targeting, and messaging 
• Ideating on marketing opportunities to drive product adoption and usage 
• Collaborating with product and design stakeholders to provide feedback based on your research
• Presenting research findings to senior leadership

What we are looking for:

• Desire to work in marketing or product management 
• A self-motivated, resourceful individual
• Strong analytical and problem-solving skills
• Strong communication and presentation skills 
• Ability to synthesize research findings and write content 
• Ability to collaborate amongst different teams and working styles
• Sample work including a marketing case study is a plus 

This is a great opportunity for an MBA student but applications from all graduate-level disciplines will be considered. 

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

The Team

The Business Intelligence (BI) team is responsible for calculating and reporting on the key metrics that help gauge company performance. We work closely with both the senior executive team and operational leaders to build an integrated metric framework, which gives us insight into the health of the company’s core activities. This is an ever-evolving process that requires a deep understanding of the operations of each department and the ability to measure the most important leading and lagging indicators of performance.

We are an analytical and open-minded team. The breadth of our work requires us to be flexible collaborators as we switch gears across our many initiatives. We scale the impact of our work by taking a process driven approach. We invest in building repeatable metrics and business processes that are robust enough to forecast our long-term business health as well as address the ad-hoc opportunities of the day-to-day.

Job Summary:

The BI Analyst Intern will be responsible for working with technical/functional teams to understand their data & reporting needs and delivering required information using suitable optimized solutions. You will work with technical/functional SMEs to document business requirements, convert them to reporting specifications, and develop reporting processes to derive required metrics. You will also work with BI developers to modernize the data platform to make the data more findable, interoperable, and reusable.

The BI Analyst Intern will design & build data artifacts (e.g. SQL scripts, data models, ETL) to enhance data accessibility and scalability for the reporting needs of the company. Beyond ensuring the validity and timeliness of data, you will also work on key reports and dashboards delivered to functional leadership to measure the company’s health and progress against key goals.

Duties/Responsibilities:

• The primary focus will be on building data engineering solutions & reporting dashboards by modernizing and streamlining the data platform and collaborating with various technical/functional teams within the organization to fulfill their reporting needs.
• Work with technical/functional leads to gather reporting requirements, document business logic, prepare technical specifications, and confirm/validate data to assess business needs.
• Design, construct, and sustain BI data models to enhance data accessibility and scalability
• Develop tools & pipelines to collect, clean and transform data modes to feed reporting
• Minimize technical debt and focus on reproducibility (keep docs/code up to date, prepare/design for future use cases)
• Use data quality best practices to ensure the integrity of the data being used and the thoroughness of results 
• Design and monitor alerts on data fluctuations and deviations to proactively catch and address data issues and anomalies.
• Support and contribute to the BI team knowledge base by focusing on documentation, data mapping, and delivery methods to better design and build metrics that enhance our analytical capabilities.
• Help assess the effectiveness and accuracy of new data sources, data points, and data-gathering techniques

Required Skills/Abilities:

• Ability to perform efficient data analysis, data modeling, and database development for reports/visualization.
• Comfortable working with large data sets across multiple sources, conducting validation, and ensuring data accuracy & relevance.
• Proficiency in technical skills including SQL development, writing complex queries, and ETL concepts for data extraction
• Well-versed with data visualization techniques including familiarity with Tableau, Looker & similar tools
• Meticulous attention to detail and an intuitive understanding of query optimization and high-performance data pipelines.
• Strong communication and organizational skills to collaborate with multiple stakeholders
• Demonstrates UserTesting’s values through work product and within day-to-day team interactions.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Organized, flexible and proactive in responding to changes in business needs

Good-to-have skills: 

• Familiarity with Python, dBT for data analysis and modeling
• Good understanding of cloud database services like Snowflake, AWS including familiarity with dimension modeling & data warehouse concepts would be a value add.
• Understanding of statistical methods for data analysis and evaluating key reporting metrics

Education and Experience:

• Enrolled in Bachelor’s or Master’s degree in Computer Science, Business or Information Systems type of equivalent degree.
• Previous technical internship experience(s) or certifications, if applicable

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

THE ROLE

The Revenue Enablement Intern will be responsible for supporting the UserTesting Revenue teams (Sales/Business Development, Sales, Solutions Consulting, Customer Success Managers, Renewal Managers, and Partners), through a strategic, ongoing process that equips them with the tools, resources and skills to make them more efficient driving revenue for the company.

The scope of this role will focus on the four pillars defined and owned by UserTesting Sales Enablement:

1. Revenue Training & Development 
2. Revenue Communications 
3. Revenue Tools & Resources
4. Activation & Engagement

The Revenue Enablement & Operations Specialist will primarily be responsible for supporting our Revenue Infrastructure. 

RESPONSIBILITIES

• Revenue Onboarding: Support the revenue onboarding experience for any new hire in the revenue organization. This includes scheduling meetings, building out role-specific onboarding programs, and maintaining the program.  
• Revenue Team Support:Working with our Revenue Enablement Team on special projects. One example is building out Highlight Reels for target industries. 
• Revenue Tools Enablement: With over 300 Revenue Employees, this employee supports the ongoing training and enablement for all of our revenue tech. 
• Highspot Management: To keep information up-to-date and relevant for our fast-paced teams supporting prospects and customers, the Enablement Portal requires continuous maintenance. This includes the design, creation of assets and pages, and management of all aspects of the space. This employee will own and manage our Highspot instance and help teams with their Highspot content.

DESIRED QUALIFICATIONS

• Experience with Revenue Tools, such as Highspot, Outreach, LinkedIn Sales Navigator, ZoomInfo, Chorus, Crunchbase, Cognism, Lusha, etc. 
• Previous Sales and/or Marketing Experience
• Excellent written and communication skills
• Self-motivated and able to execute project-based work 

CULTURAL ATTRIBUTES 

• Communicator: You have strong communication skills and enjoy working with people
• Team-Oriented: You understand how to leverage your resources and company subject matter experts and can pull the right people together to help execute on strategic and timely tasks.
• Curious:You ask questions first and approach everything with a growth mindset and desire to learn
• Driven: You take the initiative to be a team player, collaborator, and relationship-builder whose infectious can-do attitude inspires others and enables great performance in a fast-moving environment; you frequently display hunger and ambition.
• Entrepreneurial: You thrive in a fast-paced, changing environment, and you’re excited by the chance to create new and innovative projects as the need arises.
• Self-motivated: You can work with minimal supervision and are capable of strategically prioritizing multiple tasks proactively.
• Passionate: You are passionate about collaborating (online & in-person) and supporting our revenue team’s motivation and engagement

Our internship is not only an opportunity for you to learn, develop, and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas, and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

We have exciting opportunities for sales and marketing students to join our Sales team this summer! You will work closely with our Account Executives learning about the sales process, and participating in daily standups, iteration reviews, and demo days. We have offices in San Francisco along with remote Account Executives across all 4 global offices. 

We have multiple internship openings available, here are a few of the projects:

• Sales Prospecting for revenue generation 
• Learn more about common sales techniques and tools used 
• Identifying, creating, and measuring performance metrics across our platform
• Cross-sell projects and identify growth into our current customer base 

The ideal candidate will possess the following skills:

• Entering Junior or Senior year; or pursuing post-undergraduate studies.
• Strong work ethic and great attitude 
• Strong written and oral communication skills
• Self-starter who proactively learns new topics
• Interested in learning more about a Saas company and the sales process
• Some experience with SalesForce & Outreach.io

UserTesting is an inclusive, equal-opportunity workplace offering a great work environment and the opportunity to change the world.This is a paid opportunity offering plenty of perks (unlimited snacks and refreshments, catered lunches twice a week, in-office massage services,etc). We also offer mentorship and training opportunities paired with impactful assignments that will add value both to our company, to our customers and to your development. 

SCHEDULE AND DURATION: 10-week program beginning on June 8th, concluding August 14th.

Learn more about working at UserTesting at: https://www.usertesting.com/about-us/jobs

The Opportunity

In your role as Marketing Operations Specialist, you play a crucial part in our dynamic marketing team. Your expertise and support in marketing operations will drive our business objectives and ensure that our marketing efforts are set up for success. You will be part of a marketing operations team that is data-driven and focused on managing marketing campaigns, systems, data, and processes to enable the marketing team to succeed. Your responsibilities will include executing and overseeing marketing campaign operations, managing systems and data, and ensuring that our processes are optimized to provide the necessary support for our marketing team to achieve their goals. You will work closely with stakeholders across the organization and report to our Manager of Marketing Operations to drive quality, maintain system health, and optimize our campaigns.

• Coordinate day-to-day activities for campaign operations development and execution, including:
• Scheduling and creating Marketo programs/campaigns
• Event & Syndication list upload 
• Creating email list targeting segments
• Perform QA checks on outbound email programs
• Managing the Marketing Email Calendar
• Monitor, optimize, and update Marketo automation and programs.
• Conduct regular meetings with stakeholders to discuss project specifics and coordinate with internal resources for campaign execution.
• Collaborate with the marketing and design teams to create and optimize HTML email templates and campaigns to drive engagement.
• Collaborate with web optimization teams to help implement AB tests.
• Provide reporting and analysis on email performance and other key business metrics.
• Create, monitor, and share regular email marketing data and reporting, including email deliverability metrics, with key stakeholders.
• Collaborate with stakeholders to optimize email deliverability, segmentation, marketability, and email compliance strategy.
• Create and maintain campaign documentation and support materials.

What we're looking for

• A strong background and understanding of demand generation programs, email marketing best practices, and campaign operations.
• Ability to ramp up on new technologies quickly.
• Experience in email marketing, marketing operations, demand generation roles, or related experience at a B2B SaaS company.
• Experience in Campaign Operations utilizing Marketo.
• Hands-on experience in tactical execution - setting up, optimizing, and reporting on campaigns, including AB testing emails. 
• Experience with CRM Salesforce campaign management and reporting.
• Preferred experience with the tools our department uses: Marketo, Salesforce, Ringlead, Drift, GA4, 6sense, and Calibeermind

Perks and Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!