Position Overview

We are looking for a Team Lead or Manager for our Americas Account Development team. In this role, you will manage a growing ADR team across the Americas to support field pipeline development efforts. 
Your tasks will include but are not limited to:

• Attract, interview, hire, onboard, and develop ADR talent
• Provide second line account development leadership and coaching
• Work closely with field sales leadership to provide quality pipeline coverage to support sales goals.
• Support Account Development Representatives in their partnership with Regional Sales Managers (RSM) by identifying new business opportunities in Greenfield Enterprise accounts by executing on both inbound and outbound strategies and campaigns
• Develop and own KPI's associated with the activities of the account development organization.
• Apply critical thinking to make recommendations in scenarios that are not covered by defined work processes
• Collaborate with team members and cross functional teams (marketing, product and channel team) to achieve individual and team sales objectives

Basic Qualifications:

• 7+ years of total experience 
• 1-2 years leading or managing an ADR equivalent
• 2+ years prospecting as an individual contributor
• Knowledge of the IT /Cyber security industry is preferable
• Committed to learning and development
• Ability to be adaptable in a fast paced and changing environment
• Comfortable and confident in contacting prospects and customers in a professional and courteous manner
• Comfortable with ownership of business level results
• Excellent communication and interpersonal skills

Your Role in a nutshell

In this Salesforce Technical Lead role, you will be hands-on involved in the day to day activities, as well as handling and driving the stories and leading the team's activities accordingly to implement and drive the success of Salesforce here at Vectra.

• Develop automation, optimise operational processes, ensure seamless integration around systems, tools and technology using code and configuration
• Design and develop both declarative (validation rules, process builders, flows) and coded (apex, aura, LWC) solutions to help extend Salesforce.
• Identify and improve data quality results by determining system improvements; identifying trends; evaluating, and re-designing work processes, implementing change

Your Day to Day Responsibilities

• Collaborate and partner with stakeholders regularly in refining business requirements to deliver new enhancements.
• Lead the team's activities from a technical standpoint.
• Validate solutions, review code, and provide technical mentorship to the team members.
• Write great code.
• Be part of the team who is first tier one support for internal customers, using our Jira Service Desk ticketing system
• Own and drive projects which will include multiple enhancements requests using Salesforce CRM and CPQ
• Perform mass updates within Salesforce.com to standardise company information, build hierarchies, and integrate third party data

Technical Competencies

You ideally bring solid experience working on the Salesforce platform with expertise in at least 2 of the following Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud or Digital experiences and a strong emphasis on Salesforce CPQ.

• Must have Certificate: Salesforce Certified CPQ Specialist
• Experience of working in both development roles and technical leadership roles- Lead teams of Developers, Business Analysts, Testers.
• Solid Experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
• Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
• Good understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On
• Understand and implement standard processes to migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX and ANT
• Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.

Being successful in this role

• Get it Done Attitude: Bring a demeanor to this fast-paced company where people enjoy the work they do and the people whom they work with.
• Analytical: Strong analytical and problem-solving skills
• Detailed: Consistent track record of leading projects from requirements to launch.
• Strategic: Thinking strategically and performing tactically, with the ability to influence/persuade at all levels of the organisation
• Communicator: Excellent written and verbal communications skills
• Team Player: Good ability to collaborate across all departments in an agile environment.
• Creative: Bring new and fresh ideas to the table to help streamline processes

Nice to have:

• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Advanced Administrator

Your Role: 

The Customer Success Manager (CSM) is a critical role at Vectra and is responsible for developing and leading Vectra’s customers in an assigned region. You will be responsible for the relationships with your customers, connecting with key business executives, security and IT partners to develop an understanding of their strategic business needs and goals.  

Your Impact:  

Using this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry standard methodologies strategy to ensure your customers understand and maximize value from their investment in Vectra. 

This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization. 

Responsibilities: 

• Drive high touch customer success focusing on large and highly complex enterprise organizations 
• Lead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion 
• Lead the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success. 
• Conduct customer touchpoints, executive business reviews and proactively monitor customer health 
• Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem to create and increase stickiness. 
• Identify and grow expansion opportunities within the customer base and collaborate with the sales team to facilitate growth attainment. 
• Identify and assess renewal risks; develop and collaborate with internal teams in driving the remediation plans. 
• Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers. 
• Identify, develop and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives. 
• Track, measure and report on key metrics such as: customer satisfaction, customer health score, adoption rates, etc. 
• Able and willing to travel for on-site customer visits as required (25- 50%) 

Requirements: 

Successful candidates will have a solid technical foundation in network security and enterprise software, a proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top quality customer experience.  

• A minimum of 5 years of experience in enterprise subscription-based vendors in a customer-facing role (such as Customer Success Manager - CSM, Technical Account Management - TAM, Professional Services, Sales Engineering, or Strategic Customer Service) 
• Extensive experience as a hands-on CSM or TAM supporting high touch enterprise customers (Fortune 500 or other large companies) 
• Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms) 
• Knowledge of TCP/IP, DNS, VPN and SSL technology 
• Good understanding of current security technologies and risks 
• Project management skills with a high attention to detail 
• Experience in supporting customers with strong empathy AND passion for revenue and growth 
• Proven record of establishing and building successful C-level relationships 
• Service management minded with strong commitment to customer service 
• Excellent presentation and communication skills, both verbal and written 
• Excellent organizational, analytical, negotiation, and influence skills  
• Relevant Bachelor’s degree; preference for computer science or related degrees 

Why Vectra AI?

Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks.  The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack.  Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.

Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.

You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.

If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.

Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment.

Position Overview

For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.

You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations.

This is a remote-based position located in the United States.

Specific responsibilities will include:

• Working a customer-facing third-tier support queue.
• Deep diagnosis of customer issues, including lab reproduction and source-code analysis.
• Quantifying customer impact and prioritizing solutions both within and external to the Support team.
• Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting).
• Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions.
• Identifying, qualifying and documenting product, hardware, software and process improvements.
• Developing Support processes, tools and documentation to further grow the Support organization.
• Developing customer-facing content (e.g. knowledge-base, how-to guides).
• Limited on-call/out-of-hours support for weekends/national holidays.
• Collaborate with your colleagues on investigations and escalations.
• Being the embodiment of a team player; cross functional collaboration and communication is vital.

Required Experience

• Strong experience supporting an international customer base.
• At least 5 years working in a technical support and/or escalation engineer role.
• Experience in diagnosis and resolution of complex customer issues.
• Expertise in Linux-based systems, their management, operation and application stacks.
• Good understanding of current security technologies and risks.
• Excellent understanding of TCP/IP network protocol suite including packet capture analysis.
• Basic understanding of SQL and non-SQL databases.
• Able to work as part of a geographically dispersed global Support team.
• Initiative to proactively identify new issues and drive their resolution.
• Some exposure to virtual environments.
• Some exposure to cloud environments and support of cloud/SaaS applications.

Desired Experience

• Scripting/programming, especially in Python and the bash shell.
• Design and understanding of enterprise and data-center networks.
• Proactively identify problem areas and be responsible for driving their resolution.
• Good understanding of SQL and non-SQL databases.
• Good understanding of virtual environments.
• Good understanding of cloud environments.
• Experience in security appliances and security software.
• Experience in data interchange between dissimilar systems.

*Location: US-Remote (CONUS)

This position works on a 4x10 2nd shift schedule

Position Overview

Vectra is seeking a highly skilled and experienced MDR (Managed Detection and Response) Senior Security Analyst to join our team. As a Security Security Analyst, you will serve in a critical role in protecting and defending Vectra MDR customer infrastructure. You will be responsible for monitoring and analyzing security events, responding to incidents, conducting SOC (Security Operations Center) operations, and assisting MDR customers to ensure their needs are met.  

A successful candidate will have sound technical experience and skills, blended with strong interpersonal, communication, and project management skills.

Responsibilities 

• Monitor security logs and alerts from various sources, including intrusion detection systems, Endpoint Detection and Response (EDR) systems, and security information and event management (SIEM) tools. 
• Investigate and analyze security incidents, identify root cause, and develop appropriate mitigation strategies.
• Execute security response actions, including full remote remediation of endpoints.
• Perform threat hunting and proactive analysis to identify potential security risks and vulnerabilities.
• Collaborate with cross-functional teams, including product, engineering, and support, to resolve customer incidents or issues.
• Mentor and provide guidance to junior security analysts, sharing knowledge and best practices.
• Conduct health checks and architecture reviews, providing technical expertise and real-life experience in creating solutions, designs, and recommendations.
• Be a strong voice for your customers across business to identify new detection models, identify new product features, build content for both internal and external customer knowledge bases, and ensure successful Vectra deployments.
• Travel expected 0-5%

Requirements

• Proven experience as an MDR security analyst, SOC analyst, or similar role in a fast-paced environment.
• Experience providing remote response and remediation activities within networks and on endpoints.
• Strong understanding of intrusion detection systems, artificial intelligence-based attack detection and prevention, incident response methodologies, and SOC operations.
• Experience with SIEM tools, log analysis, network analysis, endpoint analysis, and threat intelligence platforms.
• Solid knowledge of operating systems, networking protocols, and security technologies.
• Proficient in incident handling, threat hunting, and forensics.
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Strong communication skills to effectively collaborate with cross-functional teams and communicate complex security issues to non-technical stakeholders.
• Continuous learning mindset to stay updated with the evolving threat landscape and emerging security technologies.

Desirable

• Prior experience with Vectra, SentinelOne, Microsoft Defender, or CrowdStrike
• Coding experience in Bash, Python, or Powershell
• Open-source development

Your Role in a nutshell

In this Salesforce Technical Lead role, you will be hands-on involved in the day to day activities, as well as managing and driving the stories and leading the team's activities accordingly to implement and drive the success of Salesforce here at Vectra.

• Develop automation, optimise operational processes, ensure seamless integration around systems, tools and technology using code and configuration
• Design and develop both declarative (validation rules, process builders, flows) and coded (apex, aura, LWC) solutions to help extend Salesforce.
• Identify and improve data quality results by determining system improvements; identifying trends; evaluating, and re-designing work processes, implementing change

Your Day to Day Responsibilities

• Collaborate and partner with stakeholders regularly in refining business requirements to deliver new enhancements.
• Lead the team's activities from a technical standpoint.
• Validate solutions, review code, and provide technical mentorship to the team members.
• Write great code.
• Be part of the team who is first tier one support for internal customers, using our Jira Service Desk ticketing system
• Own and drive projects which will include multiple enhancements requests using Salesforce CRM and CPQ
• Perform mass updates within Salesforce.com to standardise company information, build hierarchies, and integrate third party data

Technical Competencies

You ideally bring solid experience working on the Salesforce platform with expertise in at least 2 of the following Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud or Digital experiences and a strong emphasis on Salesforce CPQ.

• Must have Certificate: Salesforce Certified CPQ Specialist
• Experience of working in both development roles and technical leadership roles- Lead teams of Developers, Business Analysts, Testers.
• Strong Experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
• Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On
• Understand and implement best practices to migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX and ANT
• Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.

Being successful in this role

• Get it Done Attitude: Bring an attitude to this fast-paced company where people enjoy the work they do and the people whom they work with.
• Analytical: Strong analytical and problem-solving skills
• Detailed: Proven track record of leading projects from requirements to go-live.
• Strategic: Thinking strategically and executing tactically, with the ability to influence/persuade at all levels of the organisation
• Communicator: Excellent written and verbal communications skills
• Team Player: Strong ability to collaborate across all departments in an agile environment.
• Creative: Bring new and fresh ideas to the table to help streamline processes

Nice to have:

• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Advanced Administrator