Job Description

Join our Fintech Group, where we are dedicated to shaping the future of financial services at Wolt. ???? Our Fintech teams play a critical role in enabling smooth and automated money flows for our customers, merchants, and courier partners as well as delivering financial products to them. ????

At Wolt, we operate in 27 countries, have 20M+ registered customers, 130,000+ courier partners, and 60,000+ restaurant and retail partners. ???? To meet local requirements and provide the best financial solutions, our Fintech engineering teams are at the forefront of building integrations and automating financial processes for local country teams, supporting expansion in our existing markets and into new ones. ????

We currently have an opening on our Finance Flows team, which enables Wolt to expand into new markets, business models, and product lines with ease. The team focuses on building user-friendly, automated, and scalable solutions for invoicing, financial and tax accounting, and reporting.

If you love working with modern technologies like Kotlin, are always open to learning new things, find motivation in working with skilled and nice colleagues, and don't shy away from highly challenging engineering topics, you'll fit right in! ????????‍????

Qualifications

We are looking for someone with a background in developing production-level microservices in Kotlin or any other JVM stack. ????️

As a member of our team, you'll dive into the world of microservices, primarily using Kotlin, while remaining open to exploring other modern languages. We love engineers who embrace the full development lifecycle, leveraging tools like PostgreSQL, Docker, K8s, and AWS to craft groundbreaking solutions.????

But what truly sets you apart is your ability to tackle big challenges together, envision scalability and availability, and dare to question conventional decisions. While a background in Fintech is advantageous, don't let it deter you from joining our journey. We believe in your ability to quickly grasp new concepts and thrive in an environment of continuous learning.????

In addition to technical expertise, we cherish those who take ownership beyond the obvious, have an insatiable hunger for knowledge, make collaborative decisions, and enthusiastically collaborate with diverse teams Woltwide. We value the unique perspectives and skills you bring to our fintech adventure, and we're excited to see what you can achieve with us!????????

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Job Description

Wolt is looking for a Backend Engineer to join our Promotions team. ???? The Promotions team is all about making Wolt affordable for our users. The team does this both by making changes to our consumer-facing applications (iOS, Android and Web) and by building tools for our local and central marketing teams. Any type of incentive that happens inside the Wolt platform, whether it’s free deliveries, credits, discounts etc. is owned by the team, both the tooling and the consumer-facing part.  Development within the team moves with a fast pace, is very iterative, involves a lot of testing out new things and finding new ways to engage our customers. ????

The Promotions team currently consists of a team lead, a product lead, a data-analyst, mobile, backend and frontend engineers, and a designer. You’ll be getting your hands on systems done by plenty of other Wolt teams and collaborate and learn from them. You’ll contribute both to one of the oldest backend monoliths in the company, written in Python, as well as newer micro-services written in Python and Kotlin and will help move code to the latter. The team is spread out geographically and we work in a remote-first, asynchronous manner. ????????????‍????

Qualifications

We are looking for someone with a professional capability in building backend services using Python or Kotlin, ideally both, and delivering modern, testable, and maintainable code. We can tailor the role based on your experience to favor one of the languages, but you will need to learn both. ????️

The team has three other backend developers, so there is an opportunity to get mentorship and guidance from more experienced peers. We especially value a track record of learning new things quickly - it’s not just about where you are now but about where you will be in six months or a year. ????

Aside from technology, we expect you to be a product-oriented problem solver, a good communicator, willing to collaborate with people in and outside of your own team. You are willing to work with stakeholders to flesh out the final requirements and if necessary, find a compromise between tech and product and keen to bring up issues in a constructive manner to the team and to Wolt at large. Each and every one of our product team members has a say in where we are going and what solutions we implement.????????

Wanna get to know your future team lead Olli and why he chose Wolt? Check out this blog post.

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Job Description

World-class customer service is one of the cornerstones of Wolt ???? We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence, and who believes in the importance of effective communication.

Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As a Team Lead in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business. ????

In this role, you'll be the driving force behind our support operations, leading a cross-functional team across backend, web and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones.????

But it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of Wolt's customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world. ???? 

Qualifications

To thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders. Being flexible and comfortable working with various languages and technologies depending on the task is a big plus. However, previous hands-on software development experience in backend and mobile is needed. ????️

We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side. Experience with rollouts and fast-paced production environments is essential. 

Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects. Your familiarity with these tools will be a significant asset to our team's success.

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Job Description

Join our Fintech Group, where we are dedicated to shaping the future of financial services at Wolt. ???? Our Fintech teams play a critical role in enabling smooth and automated money flows for our customers, merchants, and courier partners as well as delivering financial products to them. ????

At Wolt, we operate in 27 countries, have 20M+ registered customers, 130,000+ courier partners, and 60,000+ restaurant and retail partners. ???? To meet local requirements and provide the best financial solutions, our Fintech engineering teams are at the forefront of building integrations and automating financial processes for local country teams, supporting expansion in our existing markets and into new ones. ????

We currently have an opening on our Finance Flows team, which enables Wolt to expand into new markets, business models, and product lines with ease. The team focuses on building user-friendly, automated, and scalable solutions for invoicing, financial and tax accounting, and reporting.

If you love working with modern technologies like Kotlin, are always open to learning new things, find motivation in working with skilled and nice colleagues, and don't shy away from highly challenging engineering topics, you'll fit right in! ????????‍????

Qualifications

We are looking for someone with a background in developing production-level microservices in Kotlin or any other JVM stack. ????️

As a member of our team, you'll dive into the world of microservices, primarily using Kotlin, while remaining open to exploring other modern languages. We love engineers who embrace the full development lifecycle, leveraging tools like PostgreSQL, Docker, K8s, and AWS to craft groundbreaking solutions.????

But what truly sets you apart is your ability to tackle big challenges together, envision scalability and availability, and dare to question conventional decisions. While a background in Fintech is advantageous, don't let it deter you from joining our journey. We believe in your ability to quickly grasp new concepts and thrive in an environment of continuous learning.????

In addition to technical expertise, we cherish those who take ownership beyond the obvious, have an insatiable hunger for knowledge, make collaborative decisions, and enthusiastically collaborate with diverse teams Woltwide. We value the unique perspectives and skills you bring to our fintech adventure, and we're excited to see what you can achieve with us!????????

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Job Description

We are now looking to increase our focus on the traffic engineering aspects of our platform: it is a fast moving, highly critical area where complexity can grow quickly. We would love to see you joining our experienced team as a Cloud Networking Engineer! Our platform runs on AWS infrastructure. You will be working with VPC networking & Transit Gateways, Cloudfront CDN & Shield DDoS protection, EKS Kubernetes clusters & Ingress Controllers and be able to evolve our networking architecture and observability.

We will start with a small team of traffic engineers working within the Infrastructure team with the longer-term goal of owning the traffic and connectivity space end-to-end! In 2024 we will revisit our architectural choices in this domain and build for the future: scale, security, observability, automation and operability. There is a lot of ground to cover and work to be done!

????This role can be based in one of our tech hubs in Helsinki or Stockholm, or you can work remotely anywhere in Finland or Sweden. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland or Sweden.

Qualifications

• You are no stranger to large scale, high performance environments with constant change. You are able to architect, select and implement solutions in your technical domain.

• You have a strong background in networking and traffic engineering, you’re able to work up and down the stack from tcpdump to HTTP headers and gRPC. You’re comfortable with public cloud networking solutions at scale (AWS) and have exposure to network security tools, practices and solutions.

• You feel right at home working with public clouds, infra-structure-as-code (Terraform), containers, Kubernetes etc and understand the importance of automation.

• You are a team player: we work, learn and succeed together!
   

We are thrilled to see what other skills, ideas and hard learned lessons you bring to the team!

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Job Description

At the fast growing scale of the Wolt business our operational efficiency benefits greatly from having automation for managing supply (how many courier partners are online) and demand (how many orders are being placed by customers). For us it’s a clear win-win situation, but it takes an entire team to make sure that this is possible. ???? So, in order to achieve our mission to build the best tools for keeping the fine balance between supply and demand of delivery services at any given time and place, we’ve come to the point where we decided to strengthen our ranks by adding one more Frontend Engineer to our new Supply and Demand team to balance out our own team needs!

Supply and Demand team’s mission is to make Wolt cities efficient for our customers, merchants and couriers, as well as making running the cities smooth for our operations people. This is done by building tools and features that help achieve balance between supply (number of Courier Partners online) and demand (home delivery orders from consumers) by surfacing the forecasts to both our Courier Partners on the Courier App and and Wolt operations, as well as creating ways to dynamically influence the supply and demand. As a frontend engineer you will have a chance to work on our product from many angles: developing various features, working on the internal back office tool, implementing changes for the courier facing application, etc. At the moment, the team consists of one Frontend Engineer, several Backend Engineers and Data Scientist as well as Engineering Team Lead and Product Lead. The main programming languages on the team are Typescript (React), Python, and Scala and the team works closely with Data Scientists so this is a great chance to learn a lot about data science if you have a knack for it!

Lastly, this role can be based in one of our tech hubs in Helsinki or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup here.

Qualifications

???? You have several years of experience experience using modern Typescript and React in the frontend and building solid scalable services and well-structured applications using them

???? If you have some React Native and app development experience (Android or iOS) on your hands - even better, we consider that a plus!

???? You’re a dedicated person who is pragmatic, doesn't shy away from going outside of their comfort zone, and demonstrates curiosity and willingness to keep continuously learning. 
So, TL;DR if you have several years of experience in dealing with the front end of the house, can’t wait to learn new things (including working with the backend side of things if you’re up for it), have an interest in tackling scalability challenges and building some cool stuff, then be sure to drop us a line! ????

#LI-LM_1

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Job Description

Data at Wolt

As the scale of Wolt has rapidly grown, we are introducing new users to our data platform every day and want this to become a coherent and streamlined experience for all users, whether they’re Analysts, Data Scientists working with our data or teams bringing new data to the platform from their applications. We aim to both provide new platform capabilities across batch, streaming, orchestration and data integration to serve our user’s needs, as well as building an intuitive interface for them to solve their use cases without having to learn the details of the underlying tools.

In the context of this role we are hiring an experienced Senior Software Engineer to provide technical leadership and individual contribution in one the following workstreams:

Data Governance

Wolt’s Data Group has already developed an initial foundational tooling in the areas of data management, security, auditing, data catalog and quality monitoring, but through your technical contributions you will ensure our Data Governance tooling is state of the art. You’ll be improving the current Data Governance platform, making sure it can be further integrated with the rest of the Data Platform and Wolt Services in a scalable, secure, compliant way, without significant disruptions to the teams. 

Data Experience

We want to ensure our Analysts, Data Scientists, and Engineers can discover, understand, and publish high-quality data at scale. We have recently released a new data platform tool which enables simple, yet powerful creation of workflows via a declarative interface. You will help us ensure our users succeed in their work with effective and polished user experiences by developing our internal user-facing tooling and curating our documentation to the highest standards. And what's best, you get to work closely with excited users to get continuous feedback about released features while supporting and onboarding them to new workflows.

Data Lakehouse

We recently started this workstream to manage data integration, organization, and maintenance of our new Iceberg based data lakehouse architecture. Together, we build and maintain ingestion pipelines to efficiently gather data from diverse sources, ensuring seamless data flow. We create and manage workflows to transform raw data into structured formats, guaranteeing data quality and accessibility for analytics and machine learning purposes.

At the time you’ll join we’ll match you with one of these work streams based on our needs and your skills, experience and preferences.

How we work

Our teams have a lot of autonomy and ownership in how they work and solve their challenges. We value collaboration, learning from each other and helping each other out to achieve the team’s goals. We create an environment of trust, in which everyone’s ideas are heard and where we challenge each other to find the best solutions. We have empathy towards our users and other teams. Even though we’re working in a mostly remote environment these days, we stay connected and don’t forget to have fun together building great software!

Our tech stack

Our primary programming language of choice is Python. We deploy our systems in Kubernetes and AWS. We use Datadog for observability (logging and metrics). We have built our data warehouse on top of Snowflake and orchestrate our batch processes with Airflow and Dagster. We are heavy users of Kafka and Kafka Connect. Our CI/CD pipelines rely on GitHub actions and Argo Workflows.

Qualifications

The vast majority of our services, applications and data pipelines are written in Python, so several years of having shipped production quality software in high throughput environments written in Python is essential. You should be very comfortable with typing, dependency management, unit-, integration- and end-to-end tests. If you believe that software isn’t just a program running on a machine, but the solution to someone’s problem, you’re in the right place.

Having previous experience in planning and executing complex projects that touch multiple teams/stakeholders and run across a whole organization is a big plus.Good communication and collaboration skills are essential, and you shouldn’t shy away from problems, but be able to discuss them in a constructive way with your team and the Wolt Product team at large.

Familiarity with parts of our tech stack is definitely a plus, but we hire for attitude and ability to learn over knowing a specific technology that can be learned.

The tools we are building inside of the data platform ultimately serve our many stakeholders across the whole company, whether they are Analysts, Data Scientists or engineers in other teams that produce or consume data. 

We want all of our users to love the tools we’re building and that is why we want you to focus on building intuitive and user friendly applications that enable everyone to use and work with data at Wolt.

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求人内容

カスタマーサクセスチームの一員として、アカウントマネージャーとして担当するレストランパートナーの業績改善・売上向上のための施策立案および実行まで伴走していただきます。

その他にもチーム全体のスキル底上げのために、後進の育成にも積極的に携わっていただきます。

• 顧客先：特定の都市の中小企業および個人経営のレストラン

• KPI　  ：担当顧客の売上向上、未加盟店舗へのWolt加盟の促進など

• 担当数：150法人以上

• 商談手法:訪問、オンラインミーティングや電話、メールなど。地方都市のクライアントの場合出張の伴う商談あり。

資格

【必須要件】

• 約3〜5年以上のアカウントマネジメント、もしくはクライアントサクセスのご経験

• プレイヤーとして高い実績を創出したご経験

• 日々変化する状況に柔軟に対応し、早いスピードで施策実行をしていける方

• Woltのカルチャーを体現できる方

【歓迎要件】

• 外食業界及び小売業界、ロジスティクス業界への理解と好奇心をお持ちの方

• 人気レストランや地元レストランの情報、食に興味がある方

• 英語環境での業務経験

【求める人材】

• 日本の中小企業を元気にしたいという情熱をお持ちの方

• 営業目標を達成することにこだわりがあり、能動的に業務を推進できる方

• スタートアップでの環境を楽しめる方

• 環境の変化を心から楽しめる方

• 高い交渉能力と論理的思考を持ち合わせている方

• 社交的で人見知りをせず、ネットワーキングや新規の人間関係構築ができる方

• 人気レストランや地元レストランの情報に精通している方

【Woltのアカウントマネジャーとして働く魅力】

• 身に付くスキル、知識: 問題解決能力・分析力・関係構築能力

• クライアントの規模感:中小規模の法人(店舗数50~100店舗)や地元の名店などの個人経営の店舗含む

• 個人の裁量: 各アカウントへの売り上げ販促や課題解決のアプローチなどをチームリードと認識あわせをしつつ、オーナーシップを持って取り組める

【1日の流れ】

9:00 - 10:30

• ツールを用いて、自分の管理するアカウントのパフォーマンスを確認する

• 1日のアクションプランを整理する

• メールの問い合わせ/Slack等での事象のキャッチアップ

10:30 - 12:30

• 上記問題のあったアカウント(例：rejectionが高かったので、異常がないかお店に電話する）へのフォローアップを行う

• 上記アクションプランに基づいて、売上向上施策をお店へ提案する

• Key merchantsとの商談アポを取る

13:00 - 17:00

• Key merchantの分析/RCA

• 分析に基づき商談資料の作成

• 商談にて売上データの共有 / 売上施策提案（キャンペーンの提案など）を行う

17:00 - 18:00

• 本日のaction振り返り

• 先方へメール等で資料/データ送付

• メニュー変更/追加/設定変更等あれば随時行う

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Job Description

We’re looking for backend engineers for multiple teams inside the Merchant group. Our group comprises 10 teams touching Acquisition, Onboarding, Operations, Growth, Retention, and Integrationswith our Merchants. These are cross-functional teams built with different skill sets, and we expect product engineers to collaborate with Data, Design and Product, ensuring we’re fulfilling our Merchants' needs.

Merchant products make Wolt an integral part of our Merchants' daily lives. We build tools and automation that are useful, efficient, reliable, and delightful to use. Our products are built around self-service, which helps us keep trust at the core of our partner relationships. If that's something that gets you excited, don't hesitate to drop in your application.

The main stack is Kotlin.

All in all, you'd be part of a team that improves the Wolt experience by helping our merchants serve more customers faster while enabling them to focus on things that are the most important. If that's something that gets you excited, don't hesitate to drop in your application.

Cool stuff about our teams:

Ownership: Observability and ownership from Kubernetes upwards are very much what we live and breathe. We handle the whole development process (business logic, testing, database & data streaming, CI/CD, analytics, cloud) ourselves in an autonomous manner. Don’t worry, we’re not alone: We have support from central teams when we need help.

Technology: We use modern tools and technologies. Current stack in use: Kotlin (Spring Boot, Ktor), Python (Flask & FastAPI), TypeScript, React, MongoDB, PostgreSQL, Kafka, GitHub Actions, Jenkins, AWS, Docker and Kubernetes.

Autonomy: We make the decisions as a team and group of teams! We are free to choose the technology stack and tools and make architectural decisions together. No top-down decisions!

Growth: There is a lot of room for learning, teaching and growing together. We will support you with the tools and materials you need. 

Creativity: We’re building lots of new stuff with minimal technical debt, so you can focus on developing new features.

Flexibility: You can choose whether you want to work from home, from the office or hybrid. It’s up to you and we don’t monitor people. We have a dedicated relocation partner to help you move to Finland. If you are currently living in Estonia or Sweden there is no need for you to relocate should you want to work from home but we will help you if you do want to move.

Diversity: We have different people with different backgrounds. Cultivating diversity and maintaining different opinions is the key to our success.    

Impact: Want to see the impact of your work? We provide our merchants with innovative tools and systems to become more and more efficient and successful, and with that our customers would also get a better experience when ordering with Wolt. We simply make it win-win for everyone!

????This role can be based in one of our tech hubs in Helsinki or Stockholm. Relocation from outside the EU is not available for this role.

Qualifications

Hands-on: We are looking for people who have3-6 years of experiencebuilding high-quality software. This can include working with Apps, APIs and integrations, handling the whole development cycle all the way to production. Having said that, seniority at Wolt is measured by skills, not the number of years on your CV.

Skilled: We want you to be proficient with Kotlin on the backend. We find expertise in other JVM backend languages like Java and Scala genuinely relevant as a starting off point for learning Kotlin. 

Communicator & collaborator: We work closely with our teammates and having a good connection with team members is essential. We understand that everyone has their own unique way of communicating with others. We expect you to be yourself, express your opinions, and work together with the rest of the team.

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求人内容

カスタマーサクセスチームの一員として、アカウントマネージャーとして担当するレストランパートナーの業績改善・売上向上のための施策立案およびアクションの実行まで伴走していただきます。

• 顧客先：特定の都市の中小企業および個人事業主の経営するレストラン
• KPI　 ：担当顧客の売上伸長率、未加盟店舗へのWolt加盟の促進など
• 担当数：150法人以上
• 商談手法:オンラインミーティングや電話、メールなど。地方都市のクライアントの場合出張の伴う商談あり。

資格

【必須要件】

• 2年以上のアカウントマネジメント/クライアントサクセス/インサイドセールスのご経験
• 向上心があり、新しいことを学ぶ意欲がある方
• 目標達成欲の高い方
• 日々変化する状況に柔軟に対応し、早いスピードで施策実行をしていける方
• Woltのカルチャーを体現できる方
• 日本語が流暢

【歓迎要件】

• 外食業界及び小売業界、ロジスティクス業界への理解と好奇心をお持ちの方
• 人気レストランや地元レストランの情報、食に興味がある方
• 英語環境での業務経験

【求める人材】

• 営業目標を達成することにこだわりがあり、能動的に業務を推進できる方
• スタートアップでの環境を楽しめる方
• 不定期に発生する出張に対応可能な方
• 高い交渉能力と論理的思考を持ち合わせている方
• 社交的で人見知りをせず、ネットワーキングや新規の人間関係構築ができる方
• 人気レストランや地元レストランの情報に精通している方は大歓迎！

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Job Description

Tokyo/Osaka/Sapporo/Sendai/Hiroshima/Fukuoka
*Required to travel about once per month.

Role background

The Customer Success Team was launched in October 2021 to maximize revenue growth and create a growing partner portfolio. We currently have thousands of restaurant partners from over 40 cities nationwide on our platform. The Customer Success team guides the company in identifying what it takes for restaurant partners to be successful on our platform. This requires looking at all of the restaurant partners, users, and courier partner operations to get a 360-degree view of the business. This team will continue being innovative, constantly improving our approach to customer success by introducing new products and ways to promote our restaurants and staying up-to-date on the latest industry news. As a result, we will deliver on our promise to create a better city by enriching and growing local communities. The Customer Success team consists of three main teams: the Restaurant Business Strategy/Development team, which develops business strategies and new revenue streams for merchants; the Account Management team, which plans and proposes ways to improve restaurant partners' performance; and the Customer Success team, which manages and manages existing restaurants; Restaurant Operations team shares Wolt's data-driven know-how to help partners operate better.

What you’ll be doing

• As a member of the Customer Success and Revenue Enablement team, you will own the employee talent development and be responsible for driving employee training program to improve the performance of employee and external contractors, achieve the company's key KPIs, and implement the PDCA cycle to achieve results.
• You will develop a plan for each project, monitor workforce and maintain quality assurance. You will be in charge of discussing topics related to the overall Wolt sales team with managers across teams (ex. HQ team, marketing/new and existing sales/strategy teams, etc.).
• In addition, you will be involved in training junior team members to improve their analytical, presentation, and project management skills.
• In addition to training, you will actively shape the team culture and hiring policies.

Qualifications

• Approximately 5 years of talent development including training and development, learning and development or equivalent work experience
• Ability to coordinate internal and external stakeholders, communicate effectively with different team members in different positions, and drive projects forward.
• Team management
• Ability to analyze using Excel and other tools, logical and detail-oriented
• Ability to respond flexibly to daily changing situations and execute measures at a fast pace.
• Fluent in Japanese and English (business level or above)

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Job Description

Data at Wolt

As the scale of Wolt has rapidly grown, we are introducing new users to our data platform every day and want this to become a coherent and streamlined experience for all users, whether they’re Analysts, Data Scientists working with our data or teams bringing new data to the platform from their applications. We aim to both provide new platform capabilities across batch, streaming, orchestration and data integration to serve our user’s needs, as well as building an intuitive interface for them to solve their use cases without having to learn the details of the underlying tools.

In the context of this role we are hiring an experienced Senior Software Engineer to provide technical leadership and individual contribution in one the following workstreams:

Data Governance

Wolt’s Data Group has already developed an initial foundational tooling in the areas of data management, security, auditing, data catalog and quality monitoring, but through your technical contributions you will ensure our Data Governance tooling is state of the art. You’ll be improving the current Data Governance platform, making sure it can be further integrated with the rest of the Data Platform and Wolt Services in a scalable, secure, compliant way, without significant disruptions to the teams. 

Data Experience

We want to ensure our Analysts, Data Scientists, and Engineers can discover, understand, and publish high-quality data at scale. We have recently released a new data platform tool which enables simple, yet powerful creation of workflows via a declarative interface. You will help us ensure our users succeed in their work with effective and polished user experiences by developing our internal user-facing tooling and curating our documentation to the highest standards. And what's best, you get to work closely with excited users to get continuous feedback about released features while supporting and onboarding them to new workflows.

Data Lakehouse

We recently started this workstream to manage data integration, organization, and maintenance of our new Iceberg based data lakehouse architecture. Together, we build and maintain ingestion pipelines to efficiently gather data from diverse sources, ensuring seamless data flow. We create and manage workflows to transform raw data into structured formats, guaranteeing data quality and accessibility for analytics and machine learning purposes.

At the time you’ll join we’ll match you with one of these work streams based on our needs and your skills, experience and preferences.

How we work

Our teams have a lot of autonomy and ownership in how they work and solve their challenges. We value collaboration, learning from each other and helping each other out to achieve the team’s goals. We create an environment of trust, in which everyone’s ideas are heard and where we challenge each other to find the best solutions. We have empathy towards our users and other teams. Even though we’re working in a mostly remote environment these days, we stay connected and don’t forget to have fun together building great software!

Our tech stack

Our primary programming language of choice is Python. We deploy our systems in Kubernetes and AWS. We use Datadog for observability (logging and metrics). We have built our data warehouse on top of Snowflake and orchestrate our batch processes with Airflow and Dagster. We are heavy users of Kafka and Kafka Connect. Our CI/CD pipelines rely on GitHub actions and Argo Workflows.

Qualifications

The vast majority of our services, applications and data pipelines are written in Python, so several years of having shipped production quality software in high throughput environments written in Python is essential. You should be very comfortable with typing, dependency management, unit-, integration- and end-to-end tests. If you believe that software isn’t just a program running on a machine, but the solution to someone’s problem, you’re in the right place.

Having previous experience in planning and executing complex projects that touch multiple teams/stakeholders and run across a whole organization is a big plus.Good communication and collaboration skills are essential, and you shouldn’t shy away from problems, but be able to discuss them in a constructive way with your team and the Wolt Product team at large.

Familiarity with parts of our tech stack is definitely a plus, but we hire for attitude and ability to learn over knowing a specific technology that can be learned.

The tools we are building inside of the data platform ultimately serve our many stakeholders across the whole company, whether they are Analysts, Data Scientists or engineers in other teams that produce or consume data. 

We want all of our users to love the tools we’re building and that is why we want you to focus on building intuitive and user friendly applications that enable everyone to use and work with data at Wolt.

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求人内容

カスタマーサクセスチームの一員として、アカウントマネージャーとして担当するレストランパートナーの業績改善・売上向上のための施策立案および実行まで伴走していただきます。

その他にもチーム全体のスキル底上げのために、後進の育成にも積極的に携わっていただきます。

• 顧客先：特定の都市の中小企業および個人経営のレストラン
• KPI　  ：担当顧客の売上向上、未加盟店舗へのWolt加盟の促進など
• 担当数：150法人以上
• 商談手法:訪問、オンラインミーティングや電話、メールなど。地方都市のクライアントの場合出張の伴う商談あり。

資格

【必須要件】

• 約3年以上のアカウントマネジメント/クライアントサクセスのご経験
• 向上心があり、新しいことを学ぶ意欲がある方
• 目標達成欲の高い方
• 日々変化する状況に柔軟に対応し、早いスピードで施策実行をしていける方
• Woltのカルチャーを体現できる方
• 日本語が流暢

【歓迎要件】

• 外食業界及び小売業界、ロジスティクス業界への理解と好奇心をお持ちの方
• 人気レストランや地元レストランの情報、食に興味がある方
• 英語環境での業務経験

【求める人材】

• 営業目標を達成することにこだわりがあり、能動的に業務を推進できる方
• スタートアップでの環境を楽しめる方
• 不定期に発生する出張に対応可能な方
• 高い交渉能力と論理的思考を持ち合わせている方
• 社交的で人見知りをせず、ネットワーキングや新規の人間関係構築ができる方
• 人気レストランや地元レストランの情報に精通している方は大歓迎！

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求人内容

仕事内容

Woltに加盟している外食業界を代表する大手企業のパートナーシップを結んだブランドのプロモーションの提案や店舗の追加・改善など通じてアカウントマネジメントを行っていただきます。

アピールポイント

今後のビジネスの成長に貢献し、大手企業向けの法人営業としてキャリアを積みたい方には最適なポジションです。大手企業は1社あたりの店舗数や売り上げが大きいため、成長への貢献度が高くなります。また、対面での商談や出張の可能性はありますが、ハイブリッドワークで働いているため、ワークライフバランスを保つことができます。

業務内容

• 外食業界を代表する大手企業のアカウントマネジメントを行う
• 顧客の利益構造や決算情報などを元に、双方にとって Win-Winな提案をし、条件の交渉を行う
• 潜在的顧客のパイプライン管理を行い、継続的にフォローアップする
• 売り上げを増やすためのデータ分析を通じたプロモーションを顧客に提案する
• 売上・ユーザーの注文状況などのデータ、外部の市場環境をもとに分析し、サービスの運用に関して改善を提案する
• 社内と社外のマーケティングチーム、PRチーム、サポートチーム、オペレーションチームなどのステークホルダーマネジメントを行う

エンタープライズチームの特徴

Woltのエンタープライズチームは、飲食、旅行業界出身者や、人材採用プラットフォーム営業やアカウントマネジメント業務などを背景とするメンバーが多く、少人数のチームだからこそ一人一人のスキルやアイディアがチーム全体の力として反映されます。

リモートワークで働いているため、社外・社内問わずオンラインでのコミュニケーションを頻繁にとっており、チーム全員が役職に関係なく自由に意見を出し合える環境です。

お客様は大手外食レストランチェーンが多いため、Woltのサービス展開に大きな影響を与えることができるチームです。

資格

求められるスキル

• 約3~5年程度の法人向け新規開拓営業・アカウントマネジメント、戦略立案から契約締結まで対応できる経験とスキル
• 法人顧客相手との優れたコミュニケーションスキル、交渉能力
• 歓迎スキル：SQL/エクセル/データの可視化能力

言語

• 日本語：流暢 
• 英語：日常会話または抵抗感がなければOK

求める人材

• プロジェクトマネジメント経験など含む、社内外の複数の関係者を調整した経験がある方
• 自身の周囲だけでなく、幅広いネットワークを築ける方
• 分析能力、論理的能力、詳細を重んじる能力、パートナー目線で物事を理解できる力
• 外食業界及び小売業界、ロジスティクス業界への理解と好奇心をお持ちの方

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求人内容

【勤務地】

東京、大阪、札幌、仙台、広島、福岡のいずれか

(月1回程度の出張が発生します。)

【職務内容】

Customer Success Leadとしてリーダーシップを発揮し、チームのマネジメントを通じてクライアントをサポートする鍵となる存在となります。主な責務は、顧客の要望に対応し、円滑なクライアント体験を確保し、良好な関係を築くことです。以下が主な職務内容です：

クライアントサポートとコミュニケーション:

• レストランパートナーの主要な窓口として、電話、チャット、その他のコミュニケーションチャネルを通じてのお問い合わせや懸念事項への対応。
• 自社が提供しているシステムの効果的な利用に関するアドバイスの提供、発生した技術的な問題のトラブルシューティング。
• ソーシャルメディアやフォーラムなどのパブリックコミュニケーションチャネルを通じてクライアントと交流し、質問に対応し、情報を発信

コミュニケーション戦略:

• 組織の目標に合わせた包括的なコミュニケーション戦略の開発と実施。
• 個人商店/法人などWoltのパートナーに対して、異なる利害関係者グループに効果的にリーチし、関与させるためのメッセージを構築。
• 業界のトレンドをモニタリングし、必要に応じてコミュニケーション戦略を調整する。
• 外部要因によって配達のオペレーションが困難になった時の内部のコミュニケーションプランの作成(BCPプランの作成)

チームマネジメント:

• カスタマーサポートプロフェッショナルのチームをリードし、彼らのパフォーマンスを計測し、協力して部門の目標を達成できるようにサポートを行う。
• 協力的でポジティブなチーム文化を育み、継続的な学習と発展を促進。
• 定期的なチームミーティングを実施し、部門の目標達成のための目標と期待値を設定。

リレーションシップマネジメント:

• レストランパートナーとの強固な関係を築き、彼らのビジネスニーズを理解し、クライアントと社内のチームの仲介役として行動。
• クライアントフィードバックに基づいてソリューションを実装するため、クロスファンクショナルなチームと協力し、顧客体験を向上させる。

トレーニングと教育:

• 自社が提供しているシステムの最適な利用方法に関するレストランオーナーやスタッフ向けのトレーニング資料やリソースの開発。
• レストラン業界内で会社のサービスの理解と採用を向上させるためのトレーニングセッション、ウェビナー、ワークショップの実施。

課題解決:

• エスカレーションされた問題を迅速に調査して解決し、社内チームと協力して効果的な解決策を見つけます。
• 潜在的な課題を積極的に特定し、予防策の導入に取り組みます。

データ分析：

• 販売者サービスの使用状況、クライアントからのフィードバック、サポート指標に関連するデータを分析して、傾向と改善領域を特定します。
• データ駆動型の洞察を使用して、販売業者のサービス エクスペリエンスを最適化するための情報に基づいた提案をします。

チームのコラボレーション:

• 営業、マーケティング、テクニカル サポートなどの他のチームと協力して、レストランの顧客にサービスを提供する際に一貫性のある調整されたアプローチを確保します。

レポート：

• 主要業績評価指標、顧客満足度、その他の関連指標に関するレポートを定期的に生成し、意思決定プロセスに情報を提供します。

資格

【MUST】

• 8年以上のカスタマーサポート/アカウント管理/クラインアントサクセス分野にてチームを統括した経験
• 5年以上のピープルマネジメントのご経験
• アカウント管理/クラインアントサクセス分野での幅広い職歴、複合的な案件を交渉しながら進めていく対人スキル
• アカウント管理/クラインアントサクセス分野でプレイヤーとして高い実績を創出したご経験
• 分析力が高く、Lookerのようなツールを使用した経験があり、データに基づいた行動ができる
• 日本語、英語が流暢(ビジネスレベル以上) 

(WANT)

• 急成長する環境に慣れており、チームをスケールさせた経験
• レストラン・サービス業界の知識と情熱、またサービス精神を持っている
• 出張可能

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Job Description

Are you a motivator with excellent communication skills? Do you have the ability to work independently in a highly-dynamic work environment? If this sounds like you, we'd love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Wolt has been growing rapidly in Kazakhstan ever since we entered the market in 2019. We are growing rapidly and are now looking for a Courier Partner Liaison to join our team in OSKEMEN.

As our Courier Partner Liaison, you will make sure that existing and new Courier Partners in your city have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week - this role will require you to plan ahead and sometimes it will require you to be available on the weekend. Currently we are looking for a part time position with around 10 weekly hours.

What you’ll be doing

• Onboarding and growing the number of happy courier partners on Wolt’s platform in your city to ensure a healthy and sustainable delivery operation 
• Taking care of all courier partner off-boardings
• Managing inventory in the warehouse

Qualifications

• Excellent communicator and a big team motivator as you will have daily contact with our courier partners
• Ability to lead by example and show the direction, as well as the genuine will to support your team members and courier partners
• You are a fast learner and attentive to both small details and the bigger picture
• You’re an expert when it comes to handling crowds and you are confident in expressing your social skills
• Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
• You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
• Flexible in terms of working hours, as you might need to work during weekends occasionally
• Fluent in Russian and Kazakh.

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Job Description

And we’re looking for an experienced Product Design Manager to join the Merchant mission!

At Wolt Merchant Group focuses on making Wolt an integral part of our Merchants’ daily lives in all the 23 countries Wolt is active in. We provide our business partners with tools and automations that are useful, efficient, reliable, and delightful to use. Our products are built around self-service, which helps us keep trust at the core of our partner relationships.

Join us as a Design leader and play a pivotal role in shaping the future of Shopping!

Qualifications

Your Impact

The core skills of our design leaders are to coach, bridge and direct the function of design. This means, you are both a highly experienced manager who loves being connected to the work and zoom in as necessary to support teams to  success.

Set up the team for success:
Lead the Merchant Design team, a part of the Merchant Group, ensuring that the team is set up for success in a scaling environment

Lead the charge:
Oversee a critical problem space within the Merchant mission, empowering your team to thrive in a dynamic, creative environment.

Set the bar high:
Establish and uphold exceptional design standards, ensuring every product we build delivers a delightful user experience.

Grow and nurture:
Build a high-performing team by attracting and onboarding top talent, implementing efficient design management practices, and leveraging strategic frameworks.

Bridge the gap:
Foster seamless collaboration and project delivery within agile teams, guiding stakeholders through effective design rituals and reviews.

Empower your team:
Mentor and coach designers, supporting their career aspirations and pushing them to reach their full potential.

Navigate with purpose:
Translate user needs and business goals into innovative solutions that drive strategic success.

Who you are

• You have 5+ years of experience leading design teams at consumer-focused or business-to-business product organizations that feature strong value propositions and high tech service integrations.

• You possess exceptional design skills and have shipped numerous b2b or consumer products that prioritize user delight. This allows you to have thorough understanding of creative process and hands on design work, and while you may not spend that much time designing yourself, you still care about the design work deeply

• You have experience leading, mentoring, and managing designers to help grow their skills in research, design, ideation, innovation and systematic thinking.

• You effortlessly connect with cross-functional stakeholders, motivating them to execute vision even in your absence.

• You have a user and data-focused design mentality. You leverage user feedback and data insights to refine your team's intuition,  understanding the value of both qualitative and quantitative methods.

• You thrive in complex systems, balancing global needs with your product's specific goals.

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求人内容

【勤務地】

東京、大阪、札幌、仙台、広島、福岡のいずれか

(月1回程度の出張が発生します。)

【職務内容】

Merchant Services Leadとしてリーダーシップを発揮し、チームのマネジメントを通じてクライアントをサポートする鍵となる存在となります。主な責務は、顧客の要望に対応し、円滑なクライアント体験を確保し、良好な関係を築くことです。以下が主な職務内容です：

クライアントサポートとコミュニケーション:

• レストランパートナーの主要な窓口として、電話、チャット、その他のコミュニケーションチャネルを通じてのお問い合わせや懸念事項への対応。
• 自社が提供しているシステムの効果的な利用に関するアドバイスの提供、発生した技術的な問題のトラブルシューティング。
• ソーシャルメディアやフォーラムなどのパブリックコミュニケーションチャネルを通じてクライアントと交流し、質問に対応し、情報を発信

コミュニケーション戦略:

• 組織の目標に合わせた包括的なコミュニケーション戦略の開発と実施。
• 個人商店/法人などWoltのパートナーに対して、異なる利害関係者グループに効果的にリーチし、関与させるためのメッセージを構築。
• 業界のトレンドをモニタリングし、必要に応じてコミュニケーション戦略を調整する。
• 外部要因によって配達のオペレーションが困難になった時の内部のコミュニケーションプランの作成(BCPプランの作成)

チームマネジメント:

• カスタマーサポートプロフェッショナルのチームをリードし、彼らのパフォーマンスを計測し、協力して部門の目標を達成できるようにサポートを行う。
• 協力的でポジティブなチーム文化を育み、継続的な学習と発展を促進。
• 定期的なチームミーティングを実施し、部門の目標達成のための目標と期待値を設定。

リレーションシップマネジメント:

• レストランパートナーとの強固な関係を築き、彼らのビジネスニーズを理解し、クライアントと社内のチームの仲介役として行動。
• クライアントフィードバックに基づいてソリューションを実装するため、クロスファンクショナルなチームと協力し、顧客体験を向上させる。

トレーニングと教育:

• 自社が提供しているシステムの最適な利用方法に関するレストランオーナーやスタッフ向けのトレーニング資料やリソースの開発。
• レストラン業界内で会社のサービスの理解と採用を向上させるためのトレーニングセッション、ウェビナー、ワークショップの実施。

課題解決:

• エスカレーションされた問題を迅速に調査して解決し、社内チームと協力して効果的な解決策を見つけます。
• 潜在的な課題を積極的に特定し、予防策の導入に取り組みます。

データ分析：

• 販売者サービスの使用状況、クライアントからのフィードバック、サポート指標に関連するデータを分析して、傾向と改善領域を特定します。
• データ駆動型の洞察を使用して、販売業者のサービス エクスペリエンスを最適化するための情報に基づいた提案をします。

チームのコラボレーション:

• 営業、マーケティング、テクニカル サポートなどの他のチームと協力して、レストランの顧客にサービスを提供する際に一貫性のある調整されたアプローチを確保します。

レポート：

• 主要業績評価指標、顧客満足度、その他の関連指標に関するレポートを定期的に生成し、意思決定プロセスに情報を提供します。

資格

【MUST】

• 8年以上のカスタマーサポート/アカウント管理/クラインアントサクセス分野にてチームを統括した経験
• 5年以上のピープルマネジメントのご経験
• アカウント管理/クラインアントサクセス分野での幅広い職歴、複合的な案件を交渉しながら進めていく対人スキル
• アカウント管理/クラインアントサクセス分野でプレイヤーとして高い実績を創出したご経験
• 分析力が高く、Lookerのようなツールを使用した経験があり、データに基づいた行動ができる
• 日本語、英語が流暢(ビジネスレベル以上) 

(WANT)

• 急成長する環境に慣れており、チームをスケールさせた経験
• レストラン・サービス業界の知識と情熱、またサービス精神を持っている
• 出張可能

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Job Description

Tokyo/Osaka/Sapporo/Sendai/Hiroshima/Fukuoka

*Required to travel about once per month.

Role background

The Customer Success Team was launched in October 2021 to maximize revenue growth and create a growing partner portfolio. We currently have thousands of restaurant partners from over 40 cities nationwide on our platform. The Customer Success team guides the company in identifying what it takes for restaurant partners to be successful on our platform. This requires looking at all of the restaurant partners, users, and courier partner operations to get a 360-degree view of the business. This team will continue being innovative, constantly improving our approach to customer success by introducing new products and ways to promote our restaurants and staying up-to-date on the latest industry news. As a result, we will deliver on our promise to create a better city by enriching and growing local communities. The Customer Success team consists of three main teams: the Restaurant Business Strategy/Development team, which develops business strategies and new revenue streams for merchants; the Account Management team, which plans and proposes ways to improve restaurant partners' performance; and the Customer Success team, which manages and manages existing restaurants; Restaurant Operations team shares Wolt's data-driven know-how to help partners operate better.

What you’ll be doing

As a member of the Customer Success team, you will develop new business to solve the needs of our restaurant partners and create and manage a new revenue stream for Wolt Japan. You will also be responsible for leading projects to achieve KPI's for our business. Part of the new business will include in-app advertising. You will be in charge of discussing topics related to the overall Wolt sales team with managers across teams (ex. HQ team, marketing/new and existing sales/strategy teams, etc.). In addition, you will be involved in training junior team members to improve their analytical, presentation, and project management skills. In addition to training, you will actively shape the team culture and hiring policies.

Qualifications

• Minimum of 5 years of project management, revenue enablement, consulting, or equivalent work experience
• Ability to coordinate internal and external stakeholders, communicate effectively with different team members in different positions, and drive projects forward.
• Experience in new business development
• Experience in team management (regardless of the number of team members)　
• Ability to analyze using Excel and other tools, logical and detail-oriented
• Ability to respond flexibly to daily changing situations and execute measures at a fast pace.
• Fluent in Japanese and English (business level or above)
• Able to embody Wolt's culture

【Nice to have】

• Have an understanding of and curiosity about the restaurant, retail, and logistics industries.
• Interest in food and information about popular and local restaurants.

【Competency】

• Commit to achieving goals and be able to drive the business forward actively.

• Enjoy a start-up environment.

• Able to travel on an irregular basis.

• Have high negotiation skills and logical thinking

• Outgoing, shy, and able to network and build new relationships.

• Familiarity with popular and local restaurants is a plus!

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求人内容

【勤務地】
東京、大阪、札幌、仙台、広島、福岡のいずれかのオフィス
（月1回程度の出張が発生します。）
 

【仕事内容】

カスタマーサクセスチームの一員として、人材開発、人材育成の責任者として、新入社員及び既存社員へのトレーニングプログラムの作成、研修、教育、育成、パフォーマンス管理などタレントデベロップメントに関わる包括的な内容をオーナーシップを持って取り組んでいただきます。

また、カスタマーサクセス事業部のKPIの達成に向けて、ワークフォースマネジメントや、外部社員の教育、管理、品質管理をリードをしていただきます。また、社内の関係チーム(ex.HQチーム、マーケティング/新規・既存営業/戦略チームなど)のマネージャーと共に協業し、Wolt Japanの人材育成、タレント開発にも携わっていただきます。その他にも、チーム内全体の分析能力/プレゼンテーション能力/プロジェクトマネージメント能力などの底上げのために、後進の育成にも携わっていただきます。育成だけでなく、チームの文化形成や採用方針などにも積極的に携わっていただきます。

資格

【必須要件】

• 5年以上の人材開発及び人材教育またはそれに準ずる社会人経験
• 社内外のステークホルダーを取りまとめ、異なるチーム異なるポジションのメンバーと効果的なコミュニケーションを図り、プロジェクトを推進する能力
• 日々変化する状況に柔軟に対応し、早いスピードで施策実行をしていける方
• 日本語、英語が流暢（ビジネスレベル以上）

【歓迎要件】

• 外食業界及び小売業界、ロジスティクス業界への理解と好奇心をお持ちの方
• 人気レストランや地元レストランの情報、食に興味がある方

【求める人材】

• 日本の中小企業を元気にしたいという情熱をお持ちの方
• 能動的に業務を推進できる方
• スタートアップでの環境を楽しめる方
• 環境の変化を心から楽しめる方
• 高い交渉能力と論理的思考を持ち合わせている方
• 社交的で人見知りをせず、ネットワーキングや新規の人間関係構築ができる方
• 人気レストランや地元レストランの情報に精通している方

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